diff --git a/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md b/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md index c1bca127bf..eceb315694 100644 --- a/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md +++ b/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md @@ -368,11 +368,11 @@ If none of the event logs and troubleshooting steps work, download the Local scr Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause and troubleshooting steps :---|:---|:---|:---|:--- -0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding
Offboarding | **Possible cause:** Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields

**Troubleshooting steps:**
Check the event IDs in the [Ensure the endpoint is onboarded successfully](#ensure-the-endpoint-is-onboarded-successfully) section.

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx). +0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding
Offboarding | **Possible cause:** Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields.

**Troubleshooting steps:**
Check the event IDs in the [Ensure the endpoint is onboarded successfully](#ensure-the-endpoint-is-onboarded-successfully) section.

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx). | | | Onboarding
Offboarding
SampleSharing | **Possible cause:** Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it.

**Troubleshooting steps:** Ensure that the following registry key exists: ```HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```.

If it doesn't exist, open an elevated command and add the key. | | | SenseIsRunning
OnboardingState
OrgId | **Possible cause:** An attempt to remediate by read-only property. Onboarding has failed.

**Troubleshooting steps:** Check the troubleshooting steps in [Troubleshoot Windows Defender Advanced Threat Protection onboarding issues](#troubleshoot-windows-defender-advanced-threat-protection-onboarding-issues).

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx). - | | | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU.

Currently is supported platforms: Enterprise, education, and professional.
Server is not supported. - 0x87D101A9 | -2016345687 |Syncml(425): The requested command failed because the sender does not have adequate access control permissions (ACL) on the recipient. | All | ***Possible cause:*** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU.

Currently is supported platforms: Enterprise, Education, and Professional. + | | | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU.

Currently is supported platforms: Enterprise, Education, and Professional.
Server is not supported. + 0x87D101A9 | -2016345687 |Syncml(425): The requested command failed because the sender does not have adequate access control permissions (ACL) on the recipient. | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU.

Currently is supported platforms: Enterprise, Education, and Professional.
**Known issues with non-compliance**