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Updated troubleshoot-windows-defender-antivirus.md

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Iaan D'Souza-Wiltshire 2017-09-06 18:31:24 +00:00
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windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md
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<p>To troubleshoot this event:<ol>
<li>Try to restart the service.<ul>
<li>Try to restart the service:<ul>
<li>For antimalware, antivirus and spyware, at an elevated command prompt, type <b>net stop msmpsvc</b>, and then type <b>net start msmpsvc</b> to restart the antimalware engine.</li>
<li>For the <i>Network Inspection System</i>, at an elevated command prompt, type <b>net start nissrv</b>, and then type <b>net start nissrv</b> to restart the <i>Network Inspection System</i> engine by using the NiSSRV.exe file.
</li>
</ul>
</li>
<li>If it fails in the same way, look up the error code by accessing the <a href="https://go.microsoft.com/fwlink/?LinkId=215163">Microsoft Support Site</a> and entering the error number in the <b>Search</b> box, and contact <a href="https://go.microsoft.com/fwlink/?LinkId=215491">Microsoft Technical Support</a>.</li>
</ol>
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<p>User action:</p>
</td>
<td colspan="2">
<p>The Windows Defender AV client engine stopped due to an unexpected error.</p>
<p>To troubleshoot this event:
<ol>
<li>Run the scan again.</li>
<li>If it fails in the same way, go to the <a href="https://go.microsoft.com/fwlink/?LinkId=215163">Microsoft Support site</a>, enter the error number in the <b>Search</b> box to look for the error code.</li>
<li>Contact <a href="https://go.microsoft.com/fwlink/?LinkId=215491">Microsoft Technical Support</a>.
</li>
<li>If it fails in the same way, look up the error code by accessing the <a href="https://go.microsoft.com/fwlink/?LinkId=215163">Microsoft Support Site</a> and entering the error number in the <b>Search</b> box, and contact <a href="https://go.microsoft.com/fwlink/?LinkId=215491">Microsoft Technical Support</a>.</li>
</ol>
</p>
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