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windows/keep-secure/microsoft-passport-errors-during-pin-creation.md
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title: Microsoft Passport errors during PIN creation (Windows 10)
description: When you set up Microsoft Passport in Windows 10, you may get an error during the Create a work PIN step.
ms.assetid: DFEFE22C-4FEF-4FD9-BFC4-9B419C339502
ms.pagetype: security
keywords: ["PIN", "error", "create a work PIN"]
ms.prod: W10
ms.mktglfcycl: deploy
ms.sitesec: library
author: jdeckerMS
---
# Microsoft Passport errors during PIN creation
**Applies to**
- Windows 10
- Windows 10 Mobile
When you set up Microsoft Passport in Windows 10, you may get an error during the **Create a work PIN** step. This topic lists some of the error codes with recommendations for mitigating the problem. If you get an error code that is not listed here, contact Microsoft Support.
## Where is the error code?
The following image shows an example of an error during **Create a work PIN**.
![](images/pinerror.png)
## Error mitigations
When a user encounters an error when creating the work PIN, advise the user to try the following steps. Many errors can be mitigated by one of these steps.
1. Try to create the PIN again. Some errors are transient and resolve themselves.
2. Log out, log in, and try to create the PIN again.
3. Reboot the device and then try to create the PIN again.
4. Unjoin the device from Azure Active Directory (Azure AD), rejoin, and then try to create the PIN again. To unjoin a desktop PC, go to **Settings** > **System** > **About** and select **Disconnect from organization**. To unjoin a device running Windows 10 Mobile, you must [reset the device](http://go.microsoft.com/fwlink/p/?LinkId=715697).
5. On mobile devices, if you are unable to setup a PIN after multiple attempts, reset your device and start over. For help on how to reset your phone go to [Reset my phone](http://go.microsoft.com/fwlink/p/?LinkId=715697).
If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.
<table>
<colgroup>
<col width="33%" />
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## Errors with unknown mitigation
For errors listed in this table, contact Microsoft Support for assistance.
| Hex | Cause |
|-------------|-------------------------------------------------------------------------------------------------------|
| 0x80072f0c | Unknown |
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| 0x801C03F0 | ​There is no key registered for the user |
| 0x801C03F1 | ​There is no UPN in the token |
| ​0x801C044C | There is no core window for the current thread |
 
## Related topics
[Manage identity verification using Microsoft Passport](manage-identity-verification-using-microsoft-passport.md)
[Implement Microsoft Passport in your organization](implement-microsoft-passport-in-your-organization.md)
[Why a PIN is better than a password](why-a-pin-is-better-than-a-password.md)
[Prepare people to use Microsoft Passport](prepare-people-to-use-microsoft-passport.md)
[Microsoft Passport and password changes](microsoft-passport-and-password-changes.md)
[Event ID 300 - Passport successfully created](passport-event-300.md)