diff --git a/windows/deployment/upgrade/log-files.md b/windows/deployment/upgrade/log-files.md
index 0214e53ad8..ddb3d63a10 100644
--- a/windows/deployment/upgrade/log-files.md
+++ b/windows/deployment/upgrade/log-files.md
@@ -9,7 +9,8 @@ ms.prod: w10
ms.mktglfcycl: deploy
ms.sitesec: library
ms.pagetype: deploy
-audience: itpro
author: greg-lindsay
+audience: itpro
+author: greg-lindsay
ms.localizationpriority: medium
ms.topic: article
---
@@ -159,6 +160,93 @@ Therefore, Windows Setup failed because it was not able to migrate the corrupt f
27:08, Error SP SPDoFrameworkGather: Gather operation failed. Error: 0x0000002C
+
setupapi.dev.log content:
+
+
+>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - PCI\VEN_8086&DEV_8C4F]
+>>> Section start 2019/09/26 20:13:01.623
+ cmd: rundll32.exe "C:\WINDOWS\Installer\MSI6E4C.tmp",zzzzInvokeManagedCustomActionOutOfProc SfxCA_95972906 484 ChipsetWiX.CustomAction!Intel.Deployment.ChipsetWiX.CustomActions.InstallDrivers
+ ndv: INF path: C:\WINDOWS\TEMP\{15B1CD41-69F5-48EA-9F45-0560A40FE2D8}\Drivers\lynxpoint\LynxPointSystem.inf
+ ndv: Install flags: 0x00000000
+ ndv: {Update Device Driver - PCI\VEN_8086&DEV_8C4F&SUBSYS_05BE1028&REV_04\3&11583659&0&F8}
+ ndv: Search options: 0x00000081
+ ndv: Searching single INF 'C:\WINDOWS\TEMP\{15B1CD41-69F5-48EA-9F45-0560A40FE2D8}\Drivers\lynxpoint\LynxPointSystem.inf'
+ dvi: {Build Driver List} 20:13:01.643
+ dvi: Searching for hardware ID(s):
+ dvi: pci\ven_8086&dev_8c4f&subsys_05be1028&rev_04
+ dvi: pci\ven_8086&dev_8c4f&subsys_05be1028
+ dvi: pci\ven_8086&dev_8c4f&cc_060100
+ dvi: pci\ven_8086&dev_8c4f&cc_0601
+ dvi: Searching for compatible ID(s):
+ dvi: pci\ven_8086&dev_8c4f&rev_04
+ dvi: pci\ven_8086&dev_8c4f
+ dvi: pci\ven_8086&cc_060100
+ dvi: pci\ven_8086&cc_0601
+ dvi: pci\ven_8086
+ dvi: pci\cc_060100
+ dvi: pci\cc_0601
+ sig: {_VERIFY_FILE_SIGNATURE} 20:13:01.667
+ sig: Key = lynxpointsystem.inf
+ sig: FilePath = c:\windows\temp\{15b1cd41-69f5-48ea-9f45-0560a40fe2d8}\drivers\lynxpoint\lynxpointsystem.inf
+ sig: Catalog = c:\windows\temp\{15b1cd41-69f5-48ea-9f45-0560a40fe2d8}\drivers\lynxpoint\LynxPoint.cat
+ sig: Success: File is signed in catalog.
+ sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 20:13:01.683
+ dvi: Created Driver Node:
+ dvi: HardwareID - PCI\VEN_8086&DEV_8C4F
+ dvi: InfName - c:\windows\temp\{15b1cd41-69f5-48ea-9f45-0560a40fe2d8}\drivers\lynxpoint\lynxpointsystem.inf
+ dvi: DevDesc - Intel(R) QM87 LPC Controller - 8C4F
+ dvi: Section - Needs_ISAPNP_DRV
+ dvi: Rank - 0x00ff2001
+ dvi: Signer Score - WHQL
+ dvi: DrvDate - 04/04/2016
+ dvi: Version - 10.1.1.18
+ dvi: {Build Driver List - exit(0x00000000)} 20:13:01.699
+ ndv: Searching currently installed INF
+ dvi: {Build Driver List} 20:13:01.699
+ dvi: Searching for hardware ID(s):
+ dvi: pci\ven_8086&dev_8c4f&subsys_05be1028&rev_04
+ dvi: pci\ven_8086&dev_8c4f&subsys_05be1028
+ dvi: pci\ven_8086&dev_8c4f&cc_060100
+ dvi: pci\ven_8086&dev_8c4f&cc_0601
+ dvi: Searching for compatible ID(s):
+ dvi: pci\ven_8086&dev_8c4f&rev_04
+ dvi: pci\ven_8086&dev_8c4f
+ dvi: pci\ven_8086&cc_060100
+ dvi: pci\ven_8086&cc_0601
+ dvi: pci\ven_8086
+ dvi: pci\cc_060100
+ dvi: pci\cc_0601
+ dvi: Created Driver Node:
+ dvi: HardwareID - PCI\VEN_8086&DEV_8C4F
+ dvi: InfName - C:\WINDOWS\System32\DriverStore\FileRepository\lynxpointsystem.inf_amd64_cd1e518d883ecdfe\lynxpointsystem.inf
+ dvi: DevDesc - Intel(R) QM87 LPC Controller - 8C4F
+ dvi: Section - Needs_ISAPNP_DRV
+ dvi: Rank - 0x00ff2001
+ dvi: Signer Score - WHQL
+ dvi: DrvDate - 10/03/2016
+ dvi: Version - 10.1.1.38
+ dvi: {Build Driver List - exit(0x00000000)} 20:13:01.731
+ dvi: {DIF_SELECTBESTCOMPATDRV} 20:13:01.731
+ dvi: Default installer: Enter 20:13:01.735
+ dvi: {Select Best Driver}
+ dvi: Class GUID of device changed to: {4d36e97d-e325-11ce-bfc1-08002be10318}.
+ dvi: Selected Driver:
+ dvi: Description - Intel(R) QM87 LPC Controller - 8C4F
+ dvi: InfFile - c:\windows\system32\driverstore\filerepository\lynxpointsystem.inf_amd64_cd1e518d883ecdfe\lynxpointsystem.inf
+ dvi: Section - Needs_ISAPNP_DRV
+ dvi: {Select Best Driver - exit(0x00000000)}
+ dvi: Default installer: Exit
+ dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 20:13:01.743
+ ndv: Currently Installed Driver:
+ ndv: Inf Name - oem1.inf
+ ndv: Driver Date - 10/03/2016
+ ndv: Driver Version - 10.1.1.38
+ ndv: {Update Device Driver - exit(00000103)}
+! ndv: No better matching drivers found for device 'PCI\VEN_8086&DEV_8C4F&SUBSYS_05BE1028&REV_04\3&11583659&0&F8'.
+! ndv: No devices were updated.
+<<< Section end 2019/09/26 20:13:01.759
+<<< [Exit status: FAILURE(0xC1900101)]
+
This analysis indicates that the Windows upgrade error can be resolved by deleting the C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN] file. Note: In this example, the full, unshortened file name is C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\be8228fb2d3cb6c6b0ccd9ad51b320b4_a43d512c-69f2-42de-aef9-7a88fabdaa3f.