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windows/security/information-protection/password-support-policy.md
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@ -13,34 +13,32 @@ ms.date: 11/15/2019
# Technical support policy for lost or forgotten passwords
For your protection, Microsoft takes security seriously. Microsoft accounts, the Windows operating system, and other Microsoft products include passwords to help secure your information. This article provides some options you can try to reset or recover your password if you’ve forgotten it. However, if these options don’t work, Microsoft support engineers can't help you retrieve or circumvent a lost or forgotten password.
For your protection, Microsoft takes security seriously. Microsoft accounts, the Windows operating system, and other Microsoft products include passwords to help secure your information. This article provides some options you can use to reset or recover your password if you’ve forgotten it. However, if these options don’t work, Microsoft support engineers can't help you retrieve or circumvent a lost or forgotten password.
If you lose or forget a password, you can use the links in this article to find published support information that will help you reset the password.
## How to reset a password for my domain account
If you are using a domain account, contact your IT administrator or helpdesk. For more information, see [Change or reset your Windows password](https://support.microsoft.com/help/4490115).
If you lose or forget the password for a domain account, contact your IT administrator or helpdesk. For more information, see [Change or reset your Windows password](https://support.microsoft.com/help/4490115).
## How to reset a password for my Microsoft account
Please use this form for lost/forgotten passwords for your Microsoft Account: https://account.live.com/ResetPassword.aspx
If you lose or forget the password for your Microsoft Account, fill out the [] (https://account.live.com/ResetPassword.aspx) form.
If you have forgotten your security proofs, or no longer have access to them anymore, then you will need to use the link above still. When you get to the security proofs part, you will have to select "I no longer have these anymore" and fill out a form for the Microsoft Account team.
This form requests your security proofs. If you have forgotten your security proofs, or no longer have access to them, select **I no longer have these anymore**. After you select this option, fill out a form for the Microsoft Account team. Provide as much information as you can on this form. The Microsoft Account team will review the information that you provide to determine whether you are the account holder. This decision is final and Microsoft does not influence the team's choice of action.
You do need to provide as much information as possible. They will review the information you have provided and judge whether or not you are the account holder. Any action they take is not anything we can influence here, so please do not take it out on us, or others, when they refuse to provide a password reset link.
## How to reset a password for a local account on a Windows 10 device
## How to reset a password for a local account on Windows 10
https://support.microsoft.com/help/4028457
If you lose or forget the password for a local account on a Windows 10 device, see [] (https://support.microsoft.com/help/4028457).
## How to reset a hardware BIOS password
Contact your manufacturer for their help and support. If you do this online, be sure to visit the manufacturer's site and not that of some third party.
If you lose or forget the password for the hardware BIOS of a device, contact the device manufacturer for their help and support. If you do contact the manufacturer online, be sure to visit the manufacturer's site and not that of some third party.
## How to reset a password for an individual file
Some applications have the ability to password-protect individual files. Unless the application has a password reset ability included, these passwords can’t be recovered. Microsoft support engineers cannot help you retrieve or circumvent passwords that are lost or forgotten.
Some applications provide the ability to password-protect individual files. If you lose or forget such a password, you can only rely on that application to reset or recover it. Microsoft support engineers cannot help you reset, retrieve, or circumvent such passwords.
## Using third-party password tools
Some third-party companies claim to be able to circumvent passwords that have been applied to files and features that Microsoft programs use. For legal reasons, we cannot recommend or endorse any one of these companies. If you want help to break or to reset a password, you can locate and contact a third-party company for this help. You use such third-party products and services at your own risk.
Some third-party companies claim to be able to circumvent passwords that have been applied to files and features that Microsoft programs use. For legal reasons, we cannot recommend or endorse any one of these companies. If you want help to break or to reset a password, you can locate and contact a third-party company for this help. However, you use such third-party products and services at your own risk.