Merge pull request #1620 from Teresa-Motiv/v-tea-CI-111362

v-tea-CI-111362

devices/hololens/TOC.md

@@ -52,9 +52,11 @@
 ## [Environment considerations for HoloLens](hololens-environment-considerations.md)
 ## [Spatial mapping on HoloLens](hololens-spaces.md)
 
-# Update and recovery
+# Update, troubleshoot, or recover HoloLens
+## [Update, troubleshoot, or recover HoloLens](hololens-management-overview.md)
 ## [Update HoloLens](hololens-update-hololens.md)
 ## [Restart, reset, or recover](hololens-recovery.md)
+## [Troubleshoot HoloLens](hololens-troubleshooting.md)
 ## [Known issues](hololens-known-issues.md)
 ## [Frequently asked questions](hololens-faq.md)
 

devices/hololens/hololens-management-overview.md

@@ -0,0 +1,32 @@
+---
+title: Update, troubleshoot, or recover HoloLens
+description: 
+author: Teresa-Motiv
+ms.author: v-tea
+ms.date: 11/27/2019
+ms.prod: hololens
+ms.topic: article
+ms.custom: CSSTroubleshooting
+audience: ITPro
+keywords: issues, bug, troubleshoot, fix, help, support, HoloLens
+manager: jarrettr
+ms.localizationpriority: medium
+appliesto:
+- HoloLens (1st gen)
+- HoloLens 2
+---
+
+# Update, troubleshoot, or recover HoloLens
+
+The articles in this section help you keep your HoloLens up-to-date and help you resolve any issues that you encounter.
+
+**In this section**
+
+| Article | Description |
+| --- | --- |
+| [Update HoloLens](hololens-update-hololens.md) | Describes how to identify the build number of your device, and how to update your device manually. |
+| [Manage updates on many HoloLens](hololens-updates.md) | Describes how to use policies to manage device updates. |
+| [Restart, reset, or recover](hololens-recovery.md) | Describes how to restart, reset, or recover a HoloLens device |
+| [Troubleshoot HoloLens](hololens-troubleshooting.md) | Describes solutions to common HoloLens problems. |
+| [Known issues](hololens-known-issues.md) | Describes known HoloLens issues. |
+| [Frequently asked questions](hololens-faq.md) | Provides answers to common questions about HoloLens.|

devices/hololens/hololens-troubleshooting.md

@@ -0,0 +1,92 @@
+---
+title: HoloLens troubleshooting
+description: Solutions for common HoloLens issues.
+author: mattzmsft
+ms.author: mazeller
+ms.date: 12/02/2019
+ms.prod: hololens
+ms.topic: article
+ms.custom: CSSTroubleshooting
+audience: ITPro
+ms.localizationpriority: medium
+keywords: issues, bug, troubleshoot, fix, help, support, HoloLens
+manager: jarrettr
+appliesto:
+- HoloLens (1st gen)
+- HoloLens 2
+---
+
+# Troubleshooting HoloLens issues
+
+This article describes how to resolve several common HoloLens issues.
+
+## My HoloLens is unresponsive or won’t start
+
+If your HoloLens won't start:
+
+- If the LEDs next to the power button don't light up, or only one LED briefly blinks, you may need to charge your HoloLens.
+- If the LEDs light up when you press the power button but you can't see anything on the displays, hold the power button until all five of the LEDs turn off.
+
+If your HoloLens becomes frozen or unresponsive:
+
+- Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 10 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again.
+
+If these steps don't work, you can try [recovering your device](hololens-recovery.md).
+
+## Holograms don't look good or are moving around
+
+If your holograms are unstable, jumpy, or don’t look right, try one of these fixes:
+
+- Clean your device visor and make sure that nothing is obstructing the sensors.
+- Make sure that there’s enough light in your room.
+- Try walking around and looking at your surroundings so that HoloLens can scan them more completely.
+- Try running the Calibration app. It calibrates your HoloLens to work best for your eyes. Go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**.
+
+## HoloLens doesn’t respond to my gestures
+
+To make sure that HoloLens can see your gestures, keep your hand in the gesture frame. The gesture frame extends a couple of feet on either side of you. When HoloLens can see your hand, the cursor changes from a dot to a ring. Learn more about [using gestures](hololens1-basic-usage.md#use-hololens-with-your-hands).
+
+If your environment is too dark, HoloLens might not see your hand, so make sure that there’s enough light.
+
+If your visor has fingerprints or smudges, use the microfiber cleaning cloth that came with the HoloLens to clean your visor gently.
+
+## HoloLens doesn’t respond to my voice commands.
+
+If Cortana isn’t responding to your voice commands, make sure Cortana is turned on. On the All apps list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
+
+## I can’t place holograms or see holograms that I previously placed
+
+If HoloLens can’t map or load your space, it enters Limited mode and you won’t be able to place holograms or see holograms that you’ve placed. Here are some things to try:
+
+- Make sure that there’s enough light in your environment so HoloLens can see and map the space.
+- Make sure that you’re connected to a Wi-Fi network. If you’re not connected to Wi-Fi, HoloLens can’t identify and load a known space.
+- If you need to create a new space, connect to Wi-Fi, then restart your HoloLens.
+- To see if the correct space is active, or to manually load a space, go to **Settings** > **System** > **Spaces**.
+- If the correct space is loaded and you’re still having problems, the space may be corrupt. To fix this issue, select the space, then select **Remove**. After you remove the space, HoloLens starts to map your surroundings and create a new space.
+
+## My HoloLens frequently enters Limited mode or shows a “Tracking lost” message
+
+If your device often shows a "Limited mode" or "Tracking lost" message, try the suggestions listed in [My Holograms don't look good or are moving around](#holograms-dont-look-good-or-are-moving-around).
+
+## My HoloLens can’t tell what space I’m in
+
+If your HoloLens can’t identify and load the space you’re in automatically, check the following factors:
+
+- Make sure that you’re connected to Wi-Fi
+- Make sure that there’s plenty of light in the room
+- Make sure that there haven’t been any major changes to the surroundings.
+
+You can also load a space manually or manage your spaces by going to **Settings** > **System** > **Spaces**.
+
+## I’m getting a “low disk space” error
+
+You’ll need to free up some storage space by doing one or more of the following:
+
+- Delete some unused spaces. Go to **Settings** > **System** > **Spaces**, select a space that you no longer need, and then select **Remove**.
+- Remove some of the holograms that you’ve placed.
+- Delete some pictures and videos from the Photos app.
+- Uninstall some apps from your HoloLens. In the **All apps** list, tap and hold the app you want to uninstall, and then select **Uninstall**.
+
+## My HoloLens can’t create a new space
+
+The most likely problem is that you’re running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space.