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# [Microsoft HoloLens](index.md)
## [What's new in Microsoft HoloLens](hololens-whats-new.md)
## [HoloLens in the enterprise: requirements and FAQ](hololens-requirements.md)
## [Insider preview for Microsoft HoloLens](hololens-insider.md)
## [Set up HoloLens](hololens-setup.md)
## [Install localized version of HoloLens](hololens-install-localized.md)
## [Unlock Windows Holographic for Business features](hololens-upgrade-enterprise.md)
## [Enroll HoloLens in MDM](hololens-enroll-mdm.md)
## [Manage updates to HoloLens](hololens-updates.md)
## [Set up HoloLens in kiosk mode](hololens-kiosk.md)
## [Share HoloLens with multiple people](hololens-multiple-users.md)
# [HoloLens overview](index.md)
# Get Started with HoloLens 2
## [HoloLens 2 hardware](hololens2-hardware.md)
## [Get your HoloLens 2 ready to use](hololens2-setup.md)
## [Set up your HoloLens 2](hololens2-start.md)
## [HoloLens 2 fit and comfort FAQ](hololens2-fit-comfort-faq.md)
## [Supported languages for HoloLens 2](hololens2-language-support.md)
## [Getting around HoloLens 2](hololens2-basic-usage.md)
# Get started with HoloLens (1st gen)
## [HoloLens (1st gen) hardware](hololens1-hardware.md)
## [Get your HoloLens (1st gen) ready to use](hololens1-setup.md)
## [Set up your HoloLens (1st gen)](hololens1-start.md)
## [HoloLens (1st gen) fit and comfort FAQ](hololens1-fit-comfort-faq.md)
## [Install localized version of HoloLens (1st gen)](hololens1-install-localized.md)
## [Getting around HoloLens (1st gen)](hololens1-basic-usage.md)
# Deploying HoloLens and Mixed Reality Apps in Commercial Environments
## [Deployment planning](hololens-requirements.md)
## [Commercial feature overview](hololens-commercial-features.md)
## [Lincense Requriements](hololens-licenses-requirements.md)
## [Commercial Infrastructure Guidance](hololens-commercial-infrastructure.md)
## [Unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md)
## [Configure HoloLens using a provisioning package](hololens-provisioning.md)
## [Install apps on HoloLens](hololens-install-apps.md)
## [Enroll HoloLens in MDM](hololens-enroll-mdm.md)
## [Set up ring based updates for HoloLens](hololens-updates.md)
## [Enable Bitlocker device encryption for HoloLens](hololens-encryption.md)
## [How HoloLens stores data for spaces](hololens-spaces.md)
## [Change history for Microsoft HoloLens documentation](change-history-hololens.md)
# Navigating Windows Holographic
## [Start menu and mixed reality home](holographic-home.md)
## [Use your voice with HoloLens](hololens-cortana.md)
## [Find and save files](holographic-data.md)
## [Create, share, and view photos and video](holographic-photos-and-videos.md)
# User management and access management
## [Accounts on HoloLens](hololens-identity.md)
## [Share your HoloLens with multiple people](hololens-multiple-users.md)
## [Set up HoloLens as a kiosk (single application access)](hololens-kiosk.md)
## [Set up limited application access](hololens-kiosk.md)
# Holographic Applications
## [Try 3D Viewer](holographic-3d-viewer-beta.md)
## [Find, install, and uninstall applications](holographic-store-apps.md)
## [Install and uninstall custom applications](holographic-custom-apps.md)
# Accessories and connectivity
## [Connect to Bluetooth and USB-C devices](hololens-connect-devices.md)
## [Use the HoloLens (1st gen) clicker](hololens1-clicker.md)
## [Connect to a network](hololens-network.md)
## [Use HoloLens offline](hololens-offline.md)
# Hologram optics and placement in space
## [Tips for viewing clear Holograms](hololens-calibration.md)
## [Environment considerations for HoloLens](hololens-environment-considerations.md)
## [Spatial mapping on HoloLens](hololens-spaces.md)
# Update, troubleshoot, or recover HoloLens
## [Update HoloLens](hololens-update-hololens.md)
## [Restart, reset, or recover](hololens-recovery.md)
## [Troubleshoot HoloLens](hololens-troubleshooting.md)
## [Known issues](hololens-known-issues.md)
## [Frequently asked questions](hololens-faq.md)
## [Hololens services status](hololens-status.md)
# [Release Notes](hololens-release-notes.md)
# [Give us feedback](hololens-feedback.md)
# [Join the Windows Insider program](hololens-insider.md)
# [Change history for Microsoft HoloLens documentation](change-history-hololens.md)

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---
title: Change history for Microsoft HoloLens documentation
ms.reviewer:
manager: dansimp
description: This topic lists new and updated topics for HoloLens.
keywords: change history
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/05/2018
---
# Change history for Microsoft HoloLens documentation
This topic lists new and updated topics in the [Microsoft HoloLens documentation](index.md).
## Windows 10 Holographic for Business, version 1809
## April 2019
The topics in this library have been updated for Windows 10 Holographic for Business, version 1809.
New or changed topic | Description
--- | ---
[Restore HoloLens 2 using Advanced Recovery Companion](hololens-recovery.md) | New
## November 2018
@ -26,6 +29,10 @@ New or changed topic | Description
--- | ---
[How HoloLens stores data for spaces](hololens-spaces.md) | New
## Windows 10 Holographic for Business, version 1809
The topics in this library have been updated for Windows 10 Holographic for Business, version 1809.
## October 2018
@ -43,11 +50,6 @@ New or changed topic | Description
--- | ---
Insider preview for Microsoft HoloLens | New (topic retired on release of Windows 10, version 1809)
## June 2018
New or changed topic | Description
--- | ---
[HoloLens in the enterprise: requirements and FAQ](hololens-requirements.md#pin) | Added instructions for creating a sign-in PIN.
## May 2018
@ -71,7 +73,7 @@ The topics in this library have been updated for Windows 10 Holographic for Busi
New or changed topic | Description
--- | ---
[Unlock Windows Holographic for Business features](hololens-upgrade-enterprise.md) | Replaced the instructions for upgrading to Windows Holographic for Business using Microsoft Intune with a link to the new Intune topic.
[Unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md) | Replaced the instructions for upgrading to Windows Holographic for Business using Microsoft Intune with a link to the new Intune topic.
## December 2017
@ -79,14 +81,8 @@ New or changed topic | Description
--- | ---
[Enable Bitlocker device encryption for HoloLens](hololens-encryption.md) | New
## May 2017
| New or changed topic | Description |
| --- | --- |
| [Microsoft HoloLens in the enterprise: requirements](hololens-requirements.md) | Changed title to **Microsoft HoloLens in the enterprise: requirements and FAQ**, added questions and answers in new [FAQ section](hololens-requirements.md#faq-for-hololens) |
## January 2017
| New or changed topic | Description |
| --- | --- |
| All topics | Changed all references from **Windows Holographic Enterprise** to **Windows Holographic for Business** |
| All topics | Changed all references from **Windows Holographic Enterprise** to **Windows Holographic for Business** |

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---
title: Using 3D Viewer on HoloLens
description: Describes the types of files and features that 3D Viewer Beta on HoloLens supports, and how to use and troubleshoot the app.
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 10/30/2019
ms.reviewer: scooley
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# Using 3D Viewer on HoloLens
3D Viewer lets you view 3D models on HoloLens. You can open and view *supported* .fbx files from Microsoft Edge, OneDrive, and other apps.
If you're having trouble opening a 3D model in 3D Viewer, or certain features of your 3D model are unsupported, see [Supported content specifications](#supported-content-specifications).
To build or optimize 3D models for use with 3D Viewer, see [Optimizing 3D models for 3D Viewer](#optimizing-3d-models-for-3d-viewer-beta).
There are two ways to open a 3D model on HoloLens. See [Viewing 3D models on HoloLens](#viewing-3d-models-on-hololens) to learn more.
If you're having trouble after reading these topics, see [Troubleshooting](#troubleshooting).
## Supported content specifications
### File format
- FBX format
- Maximum FBX release 2015.1.0
### File size
- Minimum 5 KB
- Maximum 500 MB
### Geometry
- Polygonal models only. No subdivision surfaces or NURBs
- Right-handed coordinate system
- Shear in transformation matrices is not supported
### Textures
- Texture maps must be embedded in the FBX file
- Supported image formats
- JPEG and PNG images
- BMP images (24-bit RGB true-color)
- TGA images (24-bit RGB and 32-bit RGBQ true-color)
- Maximum texture resolution of 2048x2048
- Maximum of one diffuse map, one normal map, and one reflection cube map per mesh
- Alpha channel in diffuse textures causes pixels to be discarded if below 50%
### Animation
- Scale/rotation/translation animation on individual objects
- Skeletal (rigged) animation with skinning
- Maximum of 4 influences per vertex
### Materials
- Lambert and Phong materials are supported, with adjustable parameters
- Supported material properties for Lambert
- Main Texture (RGB + Alpha Test)
- Diffuse Color (RGB)
- Ambient Color (RGB)
- Supported material properties for Phong
- Main Texture (RGB + Alpha Test)
- Diffuse Color (RGB)
- Ambient Color (RGB)
- Specular Color (RGB)
- Shininess
- Reflectivity
- Custom materials are not supported
- Maximum of one material per mesh
- Maximum of one material layer
- Maximum of 8 materials per file
### File and model limitations
There are hard limits on the size of files, as well as the number of models, vertices, and meshes that can be open simultaneously in 3D Viewer Beta:
- 500 MB maximum file size per model
- Vertices: 600,000 combined on all open models
- Meshes: 1,600 combined on all open models
- Maximum of 40 models open at one time
## Optimizing 3D models for 3D Viewer Beta
### Special considerations
- Avoid black materials or black areas in texture maps. Holograms are made of light, thus HoloLens renders black (the absence of light) as transparent.
- Before exporting to FBX from your creation tool, ensure all geometry is visible and unlocked and no layers that contain geometry are turned off or templated. Visibility is not respected.
- Avoid very large translation offsets between nodes (for example, 100,000 units). This can cause the model to jitter while being moved/scaled/rotated.
### Performance optimization
Keep performance in mind while authoring content and validate in the 3D Viewer Beta app on HoloLens during the authoring process for best results. 3D Viewer Beta renders content real-time and performance is subject to HoloLens hardware capabilities.
There are many variables in a 3D model that can impact performance. 3D Viewer Beta will show a warning on load if there are more than 150,000 vertices or more than 400 meshes. Animations can have an impact on the performance of other open models. There are also hard limits on the total number models, vertices, and meshes that can be open simultaneously in 3D Viewer Beta (see [File and model limitations](#file-and-model-limitations)).
If the 3D model isn't running well due to model complexity, consider:
- Reducing polygon count
- Reducing number of bones in rigged animation
- Avoiding self-occlusion
Double-sided rendering is supported in 3D Viewer Beta, although it is turned off by default for performance reasons. This can be turned on via the **Double Sided** button on the **Details** page. For best performance, avoid the need for double-sided rendering in your content.
### Validating your 3D model
Validate your model by opening it in 3D Viewer Beta on HoloLens. Select the **Details** button to view your model's characteristics and warnings of unsupported content (if present).
### Rendering 3D models with true-to-life dimensions
By default, 3D Viewer Beta displays 3D models at a comfortable size and position relative to the user. However, if rendering a 3D model with true-to-life measurements is important (for example, when evaluating furniture models in a room), the content creator can set a flag within the file's metadata to prevent resizing of that model by both the application and the user.
To prevent scaling of the model, add a Boolean custom attribute to any object in the scene named Microsoft_DisableScale and set it to true. 3D Viewer Beta will then respect the FbxSystemUnit information baked into the FBX file. Scale in 3D Viewer Beta is 1 meter per FBX unit.
## Viewing 3D models on HoloLens
### Open an FBX file from Microsoft Edge
FBX files can be opened directly from a website using Microsoft Edge on HoloLens.
1. In Microsoft Edge, navigate to the webpage containing the FBX file you want to view.
1. Select the file to download it.
1. When the download is complete, select the **Open** button in Microsoft Edge to open the file in 3D Viewer Beta.
The downloaded file can be accessed and opened again later by using Downloads in Microsoft Edge. To save a 3D model and ensure continued access, download the file on your PC and save it to your OneDrive account. The file can then be opened from the OneDrive app on HoloLens.
> [!NOTE]
> Some websites with downloadable FBX models provide them in compressed ZIP format. 3D Viewer Beta cannot open ZIP files directly. Instead, use your PC to extract the FBX file and save it to your OneDrive account. The file can then be opened from the OneDrive app on HoloLens.
### Open an FBX file from OneDrive
FBX files can be opened from OneDrive by using the OneDrive app on HoloLens. Be sure you've installed OneDrive using Microsoft Store app on HoloLens and that you've already uploaded the FBX file to OneDrive on your PC.
Once in OneDrive, FBX files can be opened on HoloLens using 3D Viewer Beta in one of two ways:
- Launch OneDrive on HoloLens and select the FBX file to open it in 3D Viewer Beta.
- Launch 3D Viewer Beta, air tap to show the toolbar, and select **Open File**. OneDrive will launch, allowing you to select an FBX file.
## Troubleshooting
### I see a warning when I open a 3D model
You will see a warning if you attempt to open a 3D model that contains features that are not supported by 3D Viewer Beta, or if the model is too complex and performance may be affected. 3D Viewer Beta will still load the 3D model, but performance or visual fidelity may be compromised.
For more info, see [Supported content specifications](#supported-content-specifications) and [Optimizing 3D models for 3D Viewer Beta](#optimizing-3d-models-for-3d-viewer-beta).
### I see a warning and the 3D model doesn't load
You will see an error message when 3D Viewer Beta cannot load a 3D model due to complexity or file size, or if the FBX file is corrupt or invalid. You will also see an error message if you have reached the limit on the total number of models, vertices, or meshes that can be open simultaneously.
For more info, see [Supported content specifications](#supported-content-specifications) and [File and model limitations](#file-and-model-limitations).
If you feel your model meets the supported content specifications and has not exceeded the file or model limitations, you may send your FBX file to the 3D Viewer Beta team at holoapps@microsoft.com. We are not able to respond personally, but having examples of files that do not load properly will help our team improve on future versions of the app.
### My 3D model loads, but does not appear as expected
If your 3D model does not look as expected in 3D Viewer Beta, air tap to show the toolbar, then select **Details**. Aspects of the file which are not supported by 3D Viewer Beta will be highlighted as warnings.
The most common issue you might see is missing textures, likely because they are not embedded in the FBX file. In this case, the model will appear white. This issue can be addressed in the creation process by exporting from your creation tool to FBX with the embed textures option selected.
For more info, see [Supported content specifications](#supported-content-specifications) and [Optimizing 3D models for 3D Viewer Beta](#optimizing-3d-models-for-3d-viewer-beta).
### I experience performance drops while viewing my 3D model
Performance when loading and viewing a 3D model can be affected by the complexity of the model, number of models open simultaneously, or number of models with active animations.
For more info, see [Optimizing 3D models for 3D Viewer Beta](#optimizing-3d-models-for-3d-viewer-beta) and [File and model limitations](#file-and-model-limitations).
### When I open an FBX file on HoloLens, it doesn't open in 3D Viewer Beta
3D Viewer Beta is automatically associated with the .fbx file extension when it is installed.
If you try to open an FBX file and see a dialog box that directs you to Microsoft Store, you do not currently have an app associated with the .fbx file extension on HoloLens.
Verify that 3D Viewer Beta is installed. If it is not installed, download it from Microsoft Store on HoloLens.
If 3D Viewer Beta is already installed, launch 3D Viewer Beta, then try opening the file again. If the issue persists, uninstall and reinstall 3D Viewer Beta. This will re-associate the .fbx file extension with 3D Viewer Beta.
If attempting to open an FBX file opens an app other than 3D Viewer Beta, that app was likely installed after 3D Viewer Beta and has taken over association with the .fbx file extension. If you prefer 3D Viewer Beta to be associated with the .fbx file extension, uninstall and reinstall 3D Viewer Beta.
### The Open File button in 3D Viewer Beta doesn't launch an app
The **Open File** button will open the app associated with the file picker function on HoloLens. If OneDrive is installed, the **Open File** button should launch OneDrive. However, if there is currently no app associated with the file picker function installed on HoloLens, you will be directed to Microsoft Store.
If the **Open File** button launches an app other than OneDrive, that app was likely installed after OneDrive and has taken over association with the file picker function. If you prefer OneDrive to launch when selecting the **Open File** button in 3D Viewer Beta, uninstall and reinstall OneDrive.
If the **Open File** button is not active, it's possible that you have reached the limit of models that can be open in 3D Viewer Beta at one time. If you have 40 models open in 3D Viewer Beta, you will need to close some before you will be able to open additional models.
## Additional resources
- [Support forums](http://forums.hololens.com/categories/3d-viewer-beta)
- [Third-party notices](https://www.microsoft.com/{lang-locale}/legal/products)

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---
title: Manage custom apps for HoloLens
description: Side load custom apps on HoloLens. Learn more about installing, and uninstalling holographic apps.
ms.assetid: 6bd124c4-731c-4bcc-86c7-23f9b67ff616
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens, sideload, side load, side-load, store, uwp, app, install
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
ms.localizationpriority: medium
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Install and manage custom applications (non-store)
HoloLens supports many existing applications from the Microsoft Store, as well as new apps built specifically for HoloLens. This article focuses on custom holographic applications.
For more information about store apps, see [Manage apps with the store](holographic-store-apps.md).
## Install custom apps
You can install your own applications on HoloLens either by using the Device Portal or by deploying the apps from Visual Studio.
### Installing an application package with the Device Portal
1. Establish a connection from [Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal) to the target HoloLens.
1. In the left navigation, navigate to the **Apps** page .
1. Under **App Package** browse to the .appx file that is associated with your application.
> [!IMPORTANT]
> Make sure to reference any associated dependency and certificate files.
1. Select **Go**.
![Install app form in Windows Device Portal on Microsoft HoloLens](images/deviceportal-appmanager.jpg)
### Deploying from Microsoft Visual Studio 2015
1. Open your app's Visual Studio solution (.sln file).
1. Open the project's **Properties**.
1. Select the following build configuration: **Master/x86/Remote Machine**.
1. When you select **Remote Machine**:
- Make sure the address points to the Wi-Fi IP address of your HoloLens.
- Set authentication to **Universal (Unencrypted Protocol)**.
1. Build your solution.
1. To deploy the app from your development PC to your HoloLens, select **Remote Machine**. If you already have an existing build on the HoloLens, select **Yes** to install this newer version.
![Remote Machine deployment for apps to Microsoft HoloLens in Visual Studio](images/vs2015-remotedeployment.jpg)
1. The application will install and auto launch on your HoloLens.
After you've installed an app, you'll find it in the **All apps** list​ (**Start** > **All apps**).

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---
title: Find and save files on HoloLens
description: Use File Explorer on HoloLens to view and manage files on your device
keywords: how-to, file picker, files, photos, videos, pictures, OneDrive, storage, file explorer
ms.assetid: 77d2e357-f65f-43c8-b62f-6cd9bf37070a
author: mattzmsft
ms.author: mazeller
manager: v-miegge
ms.reviewer: jarrettrenshaw
ms.date: 12/30/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Find, open, and save files on HoloLens
Files you create on HoloLens, including photos and videos, are saved directly to your HoloLens device. View and manage them in the same way you would manage files on Windows 10:
- Using the File Explorer app to access local folders.
- Within an app's storage.
- In a special folder (such as the video or music library).
- Using a storage service that includes an app and file picker (such as OneDrive).
- Using a desktop PC connected to your HoloLens by using a USB cable, using MTP (Media Transfer Protocol) support.
## View files on HoloLens using File Explorer
> Applies to all HoloLens 2 devices and HoloLens (1st gen) as of the [Windows 10 April 2018 Update (RS4) for HoloLens](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018).
Use File Explorer on HoloLens to view and manage files on your device, including 3D objects, documents, and pictures. Go to **Start** > **All apps** > **File Explorer** to get started.
> [!TIP]
> If there are no files listed in File Explorer, select **This Device** in the top left pane.
If you don’t see any files in File Explorer, the "Recent" filter may be active (clock icon is highlighted in left pane). To fix this, select the **This Device** document icon in the left pane (beneath the clock icon), or open the menu and select **This Device**.
## Find and view your photos and videos
[Mixed reality capture](holographic-photos-and-videos.md) lets you take mixed reality photos and videos on HoloLens. These photos and videos are saved to the device's Camera Roll folder.
You can access photos and videos taken with HoloLens by:
- accessing the Camera Roll directly through the [Photos app](holographic-photos-and-videos.md).
- uploading photos and videos to cloud storage by syncing your photos and videos to OneDrive.
- using the Mixed Reality Capture page of the [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#mixed-reality-capture).
### Photos app
The Photos app is one of the default apps on the **Start** menu, and comes built-in with HoloLens. Learn more about [using the Photos app to view content](holographic-photos-and-videos.md).
You can also install the [OneDrive app](https://www.microsoft.com/p/onedrive/9wzdncrfj1p3) from the Microsoft Store to sync photos to other devices.
### OneDrive app
[OneDrive](https://onedrive.live.com/) lets you access, manage, and share your photos and videos with any device and with any user. To access the photos and videos captured on HoloLens, download the [OneDrive app](https://www.microsoft.com/p/onedrive/9wzdncrfj1p3) from the Microsoft Store on your HoloLens. Once downloaded, open the OneDrive app and select **Settings** > **Camera upload**, and turn on **Camera upload**.
### Connect to a PC
If your HoloLens is running the [Windows 10 April 2018 update](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018) or later, you can connect your HoloLens to a Windows 10 PC by using a USB cable to browse photos and videos on the device by using MTP (media transfer protocol). You'll need to make sure the device is unlocked to browse files if you have a PIN or password set up on your device.
If you have enabled the [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal), you can use it to browse, retrieve, and manage the photos and videos stored on your device.
## Access files within an app
If an application saves files on your device, you can use that application to access them.
### Requesting files from another app
An application can request to save a file or open a file from another app by using [file pickers](https://docs.microsoft.com/windows/mixed-reality/app-model#file-pickers).
### Known folders
HoloLens supports a number of [known folders](https://docs.microsoft.com/windows/mixed-reality/app-model#known-folders) that apps can request permission to access.
## View HoloLens files on your PC
Similar to other mobile devices, connect HoloLens to your desktop PC using MTP (Media Transfer Protocol) and open File Explorer on the PC to access your HoloLens libraries for easy transfer.
To see your HoloLens files in File Explorer on your PC:
1. Sign in to HoloLens, then plug it into the PC using the USB cable that came with the HoloLens.
1. Select **Open Device to view files with File Explorer**, or open File Explorer on the PC and navigate to the device.
To see info about your HoloLens, right-click the device name in File Explorer on your PC, then select **Properties**.
> [!NOTE]
> HoloLens (1st gen) does not support connecting to external hard drives or SD cards.
## Sync to the cloud
To sync photos and other files from your HoloLens to the cloud, install and set up OneDrive on HoloLens. To get OneDrive, search for it in the Microsoft Store on your HoloLens.
HoloLens doesn't back up app files and data, so it's a good idea to save your important stuff to OneDrive. That way, if you reset your device or uninstall an app, your info will be backed up.

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---
title: Start menu and mixed reality home
description: Navigate the mixed reality home in Windows Holographic.
ms.assetid: 742bc126-7996-4f3a-abb2-cf345dff730c
ms.date: 08/07/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Start menu and mixed reality home
Just like the Windows PC experience starts with the desktop, Windows Holographic starts with mixed reality home. Using the Start menu you can open and place app windows, immersive app launchers, and 3D content in mixed reality home, and their placement in your physical space will be remembered.
## Use the Start menu
The Start menu on HoloLens is where you'll open apps, see important status info, and access tools like the camera.
Wherever you are in HoloLens, you can always open the Start menu by using **Start gesture**. On HoloLens (1st gen) the Start gesture is [bloom](https://support.microsoft.com/help/12644/hololens-use-gestures). On HoloLens 2, the [Start gesture](hololens2-basic-usage.md#start-gesture) is to tap the Start icon that appears on your wrist. You can also open the Start menu using your voice by saying "Go to Start".
> [!TIP]
> When the Start menu is open, use the Start gesture to close it, or look at the Start menu and say "Close".
At the top of the Start menu, you'll see status indicators for Wi-Fi, battery, volume, and a clock. On HoloLens 2 there is also a listening indicator that shows whether the device is speech enabled and is listening for voice commands. At the bottom you'll find the **Photo** and **Video** buttons which allow you to take photos and video recordings. There is also a **Connect** button that allows you to project what you see to another device using Miracast.
### Find apps on Start menu
The Start menu has a **Pinned apps** list and an **All apps** list.
- The **Pinned apps** list shows apps that have been pinned. You can add and remove apps from the **Pinned apps** list using the context menu that appears when you **select and hold** on an app tile.
- The **All apps** list shows all apps that are installed on the device. Select the **All apps** button on the right side of the **Start** menu to get to the list.
On both app lists, use the **Page up** and **Page down** buttons on the right side of the Start menu to page through all the apps in the list. Both app lists will automatically open to the page that was last used during a device session.
> [!TIP]
> On HoloLens 2, you can directly scroll the app lists using your index finger. Just touch the list with your finger tip and drag upwards or downwards.
### Open apps from Start menu
To open an app from the Start menu, simply **select** an **app tile**. You can also say the name of an app to open it.
When you open an app from the Start menu, one of the following will happen, depending on how the app is designed:
- An **app window** is placed. The app is then loaded in the window and you can use it like a touch screen.
- A **3D app launcher** for an immersive app is placed. You need to then **select** the launcher to open the immersive app.
- An app window is placed which acts as a **launcher** for an immersive app. The immersive app will proceed to launch automatically.
App windows and app launchers placed in mixed reality home will stay around until you decide to remove them. They give you a convenient shortcut in the world to use those app windows or to launch immersive apps without having to open them again from the Start menu.
> [!NOTE]
>Like on a phone, system resources is managed automatically on HoloLens. For example, when you open a new immersive app, all other running apps will immediately become inactive. There is no need to remove app windows and launchers in mixed reality home to free up system resources.
## Using apps on HoloLens
Apps on HoloLens can use app window view or immersive view. With app window view the app simply shows its content inside a window. With immersive view an app takes you away from mixed realty home where it can then display its content in the physical environment all around you. Apps can also choose to use both views.
### Use app windows
On HoloLens (1st gen) app windows are placed and used in mixed reality home, where you can [move, resize, and rotate](hololens1-basic-usage.md#move-resize-and-rotate-apps) them as you like. In addition to using app windows with gaze and gesture, you can also use them with Bluetooth connected mouse and keyboard.
On HoloLens 2, in addition to using app windows in mixed reality home, you can also use one app window at a time inside an immersive app. You can also put an app window into **Follow me** mode where it will stay in front of you as you walk around. When you open an app window while inside an immersive app, it will open in **Follow me** mode automatically. You can [move, resize, and rotate](hololens2-basic-usage.md#move-resize-and-rotate-holograms) app windows directly using your hands in both mixed reality home and inside an immersive app.
> [!NOTE]
>
> - Up to three app windows can be active in mixed reality home at a time. You can open more, but only three will remain active.
> - When an app window is not active, it will show content that looks darkened compared to an active window. Some will simply show the app icon instead of any content. To activate an inactive window simply **select** it.
> - Each open app can have one active window at a time, except Microsoft Edge, which can have up to three.
### Close apps
To close an app that uses an app window, simply close the app window with the **Close** button on the title bar. You can also look at the window and say "Close".
To exit an app that uses immersive view, use the Start gesture to bring up the **Start menu**, then select the **Mixed reality home** button.
If an immersive app is in a broken state and you need to restart it, you can make sure the app is first completely shut down by closing its launcher in mixed reality home, then launching it from the Start menu.
## Related info
[Find, Install, and Uninstall applications from the Microsoft Store](holographic-store-apps.md)

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---
title: Capture and manage mixed reality photos and videos
description: Learn how to capture, view, and share mixed reality photos and videos, using HoloLens.
keywords: hololens, photo, video, capture, mrc, mixed reality capture, photos, camera, stream, livestream, demo
ms.assetid: 1b636ec3-6186-4fbb-81b2-71155aef0593
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.date: 10/28/2019
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Create mixed reality photos and videos
HoloLens gives users the experience of mixing the real world with the digital world. Mixed reality capture (MRC) lets you capture that experience as a photo or video, or share what you see with others in real-time.
Mixed reality capture uses a first-person point of view so other people can see holograms as you see them. For a third-person point of view, use [spectator view](https://docs.microsoft.com/windows/mixed-reality/spectator-view). Spectator view is especially useful for demos.
While it's fun to share videos amongst friends and colleagues, videos can also help teach other people to use an app or to communicate problems with apps and experiences.
> [!NOTE]
> If you can't launch mixed reality capture experiences and your HoloLens is a work device, check with your system administrator. Access to the camera can be restricted through company policy.
## Capture a mixed reality photo
There are several ways to take a photo of mixed reality on HoloLens; you can use hardware buttons, voice, or the Start menu.
### Hardware buttons to take photos
To take a quick photo of your current view, press the volume up and volume down buttons at the same time. This is a bit like the HoloLens version of a screenshot or print screen.
- [Button locations on HoloLens 2](hololens2-hardware.md)
- [Button locations on HoloLens (1st gen)](hololens1-hardware.md#hololens-components)
> [!NOTE]
> Holding the **volume up** and **volume down** buttons for three seconds will start recording a video rather than taking a photo. To stop recording, tap both **volume up** and **volume down** buttons simultaneously.
### Voice commands to take photos
Cortana can also take a picture. Say: "Hey Cortana, take a picture."
### Start menu to take photos
Use the Start gesture to go to **Start**, then select the **camera** icon.
Point your head in the direction of what you want to capture, then [air tap](hololens2-basic-usage.md#touch-holograms-near-you) to take a photo. You can continue to air tap and capture additional photos. Any photos you capture will be saved to your device.
Use the Start gesture again to end photo capture.
## Capture a mixed reality video
There are several ways to record a video of mixed reality on HoloLens; you can use hardware buttons, voice, or the Start menu.
### Hardware buttons to record videos
The quickest way to record a video is to press and hold the **volume up** and **volume down** buttons simultaneously until a three-second countdown begins. To stop recording, tap both buttons simultaneously.
> [!NOTE]
> Quickly pressing the **volume up** and **volume down** buttons at the same time will take a photo rather than recording a video.
### Voice to record videos
Cortana can also record a video. Say: "Hey Cortana, start recording." To stop a video, say "Hey Cortana, stop recording."
### Start menu to record videos
Use the Start gesture to go to **Start**, then select the **video** icon. Point your head in the direction of what you want to capture, then [air tap](hololens2-basic-usage.md#touch-holograms-near-you) to start recording. There will be a three second countdown and your recording will begin.
To stop recording, use the Start gesture and select the highlighted **video** icon. The video will be saved to your device.
> [!NOTE]
> **Applies to HoloLens (1st gen) only**
> The [Windows 10 October 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-october-2018) changes how the Start gesture and Windows button behave on HoloLens (1st gen). Before the update, the Start gesture or Windows button would stop a video recording. After the update, however, the Start gesture or Windows button opens the **Start** menu (or the **quick actions menu** if you are in an immersive app), from which you can select the highlighted **video** icon to stop recording.
## Share what you see in real-time
You can share what you see in HoloLens with friends and colleagues in real-time. There are a few methods available:
1. Connecting to a Miracast-enabled device or adapter to watch on a TV.
1. Using [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal) to watch on a PC
1. Using the [Microsoft HoloLens companion app](https://www.microsoft.com/store/productId/9NBLGGH4QWNX) to watch on a PC.
1. Deploying the [Microsoft Dynamics 365 Remote Assist](https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist) app, which enables front-line workers to stream what they see to a remote expert. The remote expert can then guide the front-line worker verbally or by annotating in their world.
> [!NOTE]
> Sharing what you see via Windows Device Portal or Microsoft HoloLens companion app requires your HoloLens to be in [Developer mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#setting-up-hololens-to-use-windows-device-portal).
### Stream video with Miracast
Use the Start gesture to go to **Start**, then select the **connect** icon. From the picker that appears, select the Miracast-enabled device or adapter to which you want to connect.
To stop sharing, use the Start gesture and select the highlighted **connect** icon. Because you were streaming, nothing will be saved to your device.
> [!NOTE]
> Miracast support was enabled on HoloLens (1st gen) beginning with the [Windows 10 October 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-october-2018).
### Real time video with Windows Device Portal
Because sharing via Windows Device Portal requires Developer mode to be enabled on HoloLens, follow the instructions in our developer documentation to [set up Developer mode and navigate Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
### Microsoft HoloLens companion app
Because sharing via the Microsoft HoloLens companion app requires Developer mode to be enabled on HoloLens, follow the instructions in our developer documentation to [set up Developer mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal). Then, download the [Microsoft HoloLens companion app](https://www.microsoft.com/store/productId/9NBLGGH4QWNX) and follow the instructions within the app to connect to your HoloLens.
Once the app is set up with your HoloLens, select the **Live stream** option from the app's main menu.
## View your mixed reality photos and videos
Mixed reality photos and videos are saved to the device's "Camera Roll". You can browse the contents of this folder on your HoloLens with the File Explorer app (navigate to Pictures > Camera Roll).
You can also view your mixed reality photos and videos in the Photos app, which is pre-installed on HoloLens. To pin a photo in your world, select it in the Photos app and choose **Place in mixed world**. You can move the photo around your world after it's been placed.
To view and/or save your mixed reality photos and videos on a PC connected to HoloLens, you can use [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#mixed-reality-capture) or your [PC's File Explorer via MTP](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018#new-features-for-hololens).
## Share your mixed reality photos and videos
After capturing a mixed reality photo or video, a preview will appear. Select the **share** icon above the preview to bring up the share assistant. From there, you can select the end point to which you'd like to share that photo or video.
You can also share mixed reality photos and videos from OneDrive, by automatically uploading your mixed reality photos and videos. Open the OneDrive app on HoloLens and sign in with a personal [Microsoft account](https://account.microsoft.com) if you haven't already. Select the **settings** icon and choose **Camera upload**. Turn Camera upload on. Your mixed reality photos and videos will now be uploaded to OneDrive each time you launch the app on HoloLens.
> [!NOTE]
> You can only enable camera upload in OneDrive if you’re signed into OneDrive with a personal Microsoft account. If you set up HoloLens with a work or school account, you can add a personal Microsoft account in the OneDrive app to enable this feature.
## Limitations of mixed reality capture
- While using mixed reality capture, the framerate of HoloLens will be halved to 30 Hz.
- Videos have a maximum length of five minutes.
- The resolution of photos and videos may be reduced if the photo/video camera is already in use by another application, while live streaming, or when system resources are low.
## Default file format and resolution
### Default photo format and resolution
| Device | Format | Extension | Resolution |
|----------|----------|----------|----------|
| HoloLens 2 | [JPEG](https://en.wikipedia.org/wiki/JPEG) | .jpg | 3904x2196px |
| HoloLens (1st gen) | [JPEG](https://en.wikipedia.org/wiki/JPEG) | .jpg | 1408x792px |
### Recorded video format and resolution
| Device | Format | Extension | Resolution | Speed | Audio |
|----------|----------|----------|----------|----------|----------|
| HoloLens 2 | [MPEG-4](https://en.wikipedia.org/wiki/MPEG-4) | .mp4 | 1920x1080px | 30fps | 48kHz Stereo |
| HoloLens (1st gen) | [MPEG-4](https://en.wikipedia.org/wiki/MPEG-4) | .mp4 | 1216x684px | 24fps | 48kHz Stereo |

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---
title: Find, install, and uninstall applications
description: The Microsoft Store is your source for apps and games that work with HoloLens. Learn more about finding, installing, and uninstalling holographic apps.
ms.assetid: cbe9aa3a-884f-4a92-bf54-8d4917bc3435
ms.reviewer: v-miegge
ms.date: 08/30/2019
manager: jarrettr
keywords: hololens, store, uwp, app, install
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Find, install, and uninstall applications from the Microsoft Store
The Microsoft Store is your go-to source for apps and games that work with HoloLens. When you go to the Store on your HoloLens, any apps you see there will run on it.
Apps on HoloLens use either 2D view or holographic view. Apps that use 2D view look like windows and can be positioned all around you. Apps that use holographic view surround you and become the only app you see.
HoloLens supports many existing applications from the Microsoft Store, as well as new apps built specifically for HoloLens. This article focuses on holographic applications from the Microsoft Store.
To learn more about installing and running custom apps, read [Custom holographic applications](holographic-custom-apps.md).
## Find apps
Open the Microsoft Store from the **Start** menu. Then browse for apps and games. You can use Cortana to search by saying "Hey, Cortana" and then saying your search terms.
## Install apps
To download apps, you'll need to be signed in with a Microsoft account. To buy them, you'll need a payment method associated with the Microsoft account you use on your HoloLens. To set up a payment method, go to [account.microsoft.com](https://account.microsoft.com/) and select **Payment & billing** > **Payment options** > **Add a payment option**.
1. To open the [**Start** menu](holographic-home.md), perform a [bloom](hololens1-basic-usage.md) gesture or tap your wrist.
2. Select the Store app and then tap to place this tile into your world.
3. Once the Store app opens, use the search bar to look for any desired application.
4. Select **Get** or **Install** on the application's page (a purchase may be required).
## Uninstall apps
There are two ways to uninstall applications. You can uninstall applications through the Microsoft Store or Start menu.
### Uninstall from the Start menu
On the **Start** menu or in the **All apps** list, gaze at the app. Tap and hold until the menu appears, then select **Uninstall**.
### Uninstall from the Microsoft Store
Open the Microsoft Store from the **Start** menu, and then browse for the application you'd like to uninstall. On the Store page, each application that you have installed has an **Uninstall** button.

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---
title: Frequently asked questions about HoloLens and holograms
description: Do you have a quick question about HoloLens or interacting with holograms? This article provides a quick answer and more resources.
keywords: hololens, faq, known issue, help
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.date: 10/30/2019
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# HoloLens and holograms: Frequently asked questions
Here are some answers to questions you might have about using HoloLens, placing holograms, working with spaces, and more.
Any time you're having problems, make sure HoloLens is [charged up](https://support.microsoft.com/help/12627/hololens-charge-your-hololens). Try [restarting it](hololens-restart-recover.md) to see if that fixes things. And please use the Feedback app to send us info about the issue—you'll find it on the [**Start** menu](holographic-home.md).
For tips about wearing your HoloLens, see [HoloLens fit and comfort: FAQ](https://support.microsoft.com/help/13405/hololens-fit-and-comfort-faq).
This FAQ addresses the following questions and issues:
<a id="list"></a>
- [My holograms don't look right or are moving around](#my-holograms-dont-look-right-or-are-moving-around)
- [I see a message that says "Finding your space"](#i-see-a-message-that-says-finding-your-space)
- [I'm not seeing the holograms I expect to see in my space](#im-not-seeing-the-holograms-i-expect-to-see-in-my-space)
- [I can't place holograms where I want](#i-cant-place-holograms-where-i-want)
- [Holograms disappear or are encased in other holograms or objects](#holograms-disappear-or-are-encased-in-other-holograms-or-objects)
- [I can see holograms that are on the other side of a wall](#i-can-see-holograms-that-are-on-the-other-side-of-a-wall)
- [When I place a hologram on a wall, it seems to float](#when-i-place-a-hologram-on-a-wall-it-seems-to-float)
- [Apps appear too close to me when I'm trying to move them](#apps-appear-too-close-to-me-when-im-trying-to-move-them)
- [I'm getting a low disk space error](#im-getting-a-low-disk-space-error)
- [HoloLens doesn't respond to my gestures](#hololens-doesnt-respond-to-my-gestures)
- [HoloLens doesn't respond to my voice](#hololens-doesnt-respond-to-my-voice)
- [I'm having problems pairing or using a Bluetooth device](#im-having-problems-pairing-or-using-a-bluetooth-device)
- [I'm having problems with the HoloLens clicker](#im-having-problems-with-the-hololens-clicker)
- [I can't connect to Wi-Fi](#i-cant-connect-to-wi-fi)
- [My HoloLens isn't running well, is unresponsive, or won't start](#my-hololens-isnt-running-well-is-unresponsive-or-wont-start)
- [How do I delete all spaces?](#how-do-i-delete-all-spaces)
- [I cannot find or use the keyboard to type in the HoloLens 2 Emulator](#i-cannot-find-or-use-the-keyboard-to-type-in-the-hololens-2-emulator)
## My holograms don't look right or are moving around
If your holograms don't look right (for example, they're jittery or shaky, or you see black patches on top of them), try one of these fixes:
- [Clean your device visor](hololens1-hardware.md#care-and-cleaning) and make sure nothing is blocking the sensors.
- Make sure you're in a well-lit room without a lot of direct sunlight.
- Try walking around and gazing at your surroundings so HoloLens can scan them more completely.
- If you've placed a lot of holograms, try removing some.
If you're still having problems, trying running the Calibration app, which calibrates your HoloLens just for you, to help keep your holograms looking their best. Go to **Settings **>** System **>** Utilities**. Under Calibration, select **Open Calibration**.
[Back to list](#list)
## I see a message that says Finding your space
When HoloLens is learning or loading a space, you might see a brief message that says "Finding your space." If this message continues for more than a few seconds, you'll see another message under the Start menu that says "Still looking for your space."
These messages mean that HoloLens is having trouble mapping your space. When this happens, you'll be able to open apps, but you won't be able to place holograms in your environment.
If you see these messages often, try the following:
- Make sure you're in a well-lit room without a lot of direct sunlight.
- Make sure your device visor is clean. [Learn how](hololens1-hardware.md#care-and-cleaning).
- Make sure you have a strong Wi-Fi signal. If you enter a new environment that has no Wi-Fi or a weak signal, HoloLens won't be able find your space. Check your Wi-Fi connection by going to **Settings **> **Network &amp; Internet** >** Wi-Fi**.
- Try moving more slowly.
[Back to list](#list)
## I'm not seeing the holograms I expect to see in my space
If you don't see holograms you placed, or you're seeing some you don't expect, try the following:
- Try turning on some lights. HoloLens works best in a well-lit space.
- Remove holograms you don't need by going to **Settings** > **System** > **Holograms** > **Remove nearby holograms**. Or, if needed, select **Remove all holograms**.
> [!NOTE]
> If the layout or lighting in your space changes significantly, your device might have trouble identifying your space and showing your holograms.
[Back to list](#list)
## I can't place holograms where I want
Here are some things to try if you're having trouble placing holograms:
- Stand about 1 to 3 meters from where you're trying to place the hologram.
- Don't place holograms on black or reflective surfaces.
- Make sure you're in a well-lit room without a lot of direct sunlight.
- Walk around the rooms so HoloLens can rescan your surroundings. To see what's already been scanned, air tap to reveal the mapping mesh graphic.
[Back to list](#list)
## Holograms disappear or are encased in other holograms or objects
If you get too close to a hologram, it will temporarily disappear&mdash;just move away from it. Also, if you've placed a lot of holograms close together, some may disappear. Try removing a few.
Holograms can also be blocked or encased by other holograms or by objects such as walls. If this happens, try one of the following:
- If the hologram is encased in another hologram, move it to another location: select **Adjust**, then tap and hold to position it.
- If the hologram is encased in a wall, select **Adjust**, then walk toward the wall until the hologram appears. Tap and hold, then pull the hologram forward and out of the wall.
- If you can't move the hologram with gestures, use your voice to remove it. Gaze at the hologram, then say "Remove." Then reopen it and place it in a new location.
[Back to list](#list)
## I can see holograms that are on the other side of a wall
If you're very close to a wall, or if HoloLens hasn't scanned the wall yet, you'll be able to see holograms that are in the next room. Stand 1 to 3 meters from the wall and gaze to scan it.
If HoloLens has problems scanning the wall, it might be because there's a black or reflective object nearby (for example, a black couch or a stainless steel refrigerator). If there is, scan the other side of the wall.
[Back to list](#list)
## When I place a hologram on a wall, it seems to float
Holograms placed on walls will appear to be an inch or so away from the wall. If they appear farther away, try the following:
- Stand 1 to 3 meters from the wall when you place a hologram and face the wall straight on.
- Air tap the wall to reveal the mapping mesh graphic. Make sure the mesh is lined up with the wall. If it isn't, remove the hologram, rescan the wall, and try again.
- If the issue persists, run the Calibration app. You'll find it in **Settings** > **System** > **Utilities**.
[Back to list](#list)
## Apps appear too close to me when I'm trying to move them
Try walking around and looking at the area where you're placing the app so HoloLens will scan it from different angles. [Cleaning your device visor](hololens1-hardware.md#care-and-cleaning) may also help.
[Back to list](#list)
## I'm getting a low disk space error
Free up some storage space by doing one or more of the following:
- Remove some of the holograms you've placed, or remove some saved data from within apps. [How do I find my data?](holographic-data.md)
- Delete some pictures and videos in the Photos app.
- Uninstall some apps from your HoloLens. In the All apps list, tap and hold the app you want to uninstall, then select **Uninstall**. (This will also delete any of the app's data stored on the device.)
[Back to list](#list)
## HoloLens doesn't respond to my gestures
To make sure HoloLens can see your gestures, keep your hand in the gesture frame, which extends a couple of feet on either side of you. HoloLens can also best see your hand when you hold it about 18 inches in front of your body (though you don't have to be precise about this). When HoloLens can see your hand, the cursor will change from a dot to a ring. Learn more about [using gestures in HoloLens 2](hololens2-basic-usage.md) or [using gestures in HoloLens (1st gen)](hololens1-basic-usage.md).
[Back to list](#list)
## HoloLens doesn't respond to my voice
If Cortana isn't responding to your voice, make sure Cortana is on. In the **All apps** list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
[Back to list](#list)
## I'm having problems pairing or using a Bluetooth device
If you're having problems [pairing a Bluetooth device](hololens-connect-devices.md), try the following:
- Go to **Settings** > **Devices** and make sure Bluetooth is turned on. If it is, try turning if off and on again.
- Make sure your Bluetooth device is fully charged or has fresh batteries.
- If you still can't connect, [restart your HoloLens](hololens-recovery.md).
If you're having trouble using a Bluetooth device, make sure it's a supported device. Supported devices include:
- English-language QWERTY Bluetooth keyboards, which can be used anywhere you use the holographic keyboard.
- Bluetooth mice.
- The [HoloLens clicker](hololens1-clicker.md).
Other Bluetooth HID and GATT devices can be paired, but they might require a companion app from Microsoft Store to work with HoloLens.
HoloLens doesn't support Bluetooth audio profiles. Bluetooth audio devices, such as speakers and headsets, may appear as available in HoloLens settings, but they aren't supported.
[Back to list](#list)
## I'm having problems with the HoloLens clicker
Use the [clicker](hololens1-clicker.md) to select, scroll, move, and resize holograms. Additional clicker gestures may vary from app to app.
If you're having trouble using the clicker, make sure its charged and paired with your HoloLens. If the battery is low, the indicator light will blink amber. To see if its paired, go to **Settings** > **Devices** and see if it shows up there. [Pair the clicker](hololens-connect-devices.md#pair-the-clicker).
If the clicker is charged and paired and you're still having problems, reset it by holding down the main button and the pairing button for 15 seconds. Then pair the clicker with your HoloLens again.
If that doesn't help, see [Restart or recover the HoloLens clicker](hololens1-clicker.md#restart-or-recover-the-clicker).
[Back to list](#list)
## I can't connect to Wi-Fi
Here are some things to try if you can't connect to Wi-Fi on HoloLens:
- Make sure Wi-Fi is turned on. Bloom to go to Start, then select **Settings** > **Network &amp; Internet** > **Wi-Fi** to check. If Wi-Fi is on, try turning it off and on again.
- Move closer to the router or access point.
- Restart your Wi-Fi router, then [restart HoloLens](hololens-recovery.md). Try connecting again.
- If none of these things work, check to make sure your router is using the latest firmware. You can find this information on the manufacturers website.
[Back to list](#list)
## My HoloLens isn't running well, is unresponsive, or won't start
If your device isn't performing properly, see [Restart, reset, or recover HoloLens](hololens-recovery.md).
[Back to list](#list)
## How do I delete all spaces?
*Coming soon*
[Back to list](#list)
## I cannot find or use the keyboard to type in the HoloLens 2 Emulator
*Coming soon*
[Back to list](#list)

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---
title: Improve visual quality and comfort
description: Calibrating your IPD (interpupillary distance) can improve the quality of your visuals. Both HoloLens and Windows Mixed Reality immersive headsets offer ways to customize IPD.
author: Teresa-Motiv
ms.author: xerxesb
ms.date: 9/13/2019
ms.topic: article
keywords: calibration, comfort, visuals, quality, ipd
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.localizationpriority: high
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Improve visual quality and comfort
HoloLens 2 and HoloLens (1st gen) both work better when they're calibrated to your unique eyes.
While both devices need to calibrate for the best hologram viewing experience, they use different calibration technologies and techniques. Jump to [HoloLens 2 calibration](#calibrating-your-hololens-2) or [HoloLens (1st gen) calibration](#calibrating-your-hololens-1st-gen).
## Calibrating your HoloLens 2
HoloLens 2 uses eye-tracking technology to improve your experience seeing and interacting with the virtual environment. Calibrating the HoloLens 2 ensures that it can accurately track your eyes (and the eyes of anyone else who uses the device). After calibration, holograms will appear correctly even as the visor shifts on your head.
HoloLens 2 prompts a user to calibrate the device under the following circumstances:
- The user is using the device for the first time
- The user previously opted out of the calibration process
- The calibration process did not succeed the last time the user used the device
- The user has deleted their calibration profiles
- The visor is raised and the lowered and any of the above circumstances apply (this may be disabled in **Settings > System > Calibration**.)
![Calibration prompt](./images/07-et-adjust-for-your-eyes.png)
During this process, you'll look at a set of targets (gems). It's fine if you blink or close your eyes during calibration but try not to stare at other objects in the room. This allows HoloLens to learn about your eye position to render your holographic world.
![Calibration prompt](./images/07-et-hold-head-still.png)
![Calibration prompt](./images/08-et-gems.png)
![Calibration prompt](./images/09-et-adjusting.png)
If calibration was successful, you'll see a success screen. If not, read more about diagnosing calibration failures [here](#troubleshooting-hololens-2-calibration).
![Calibration prompt](./images/10-et-success.png)
### Calibration when sharing a device or session
Multiple users can share a HoloLens 2 device, without a need for each person to go through device setup. When a new user puts the device on their head for th first time, HoloLens 2 automatically prompts the user to calibrate visuals. When a user that has previously calibrated visuals puts the device on their head, the display seamlessly adjusts for quality and a comfortable viewing experience.
### Manually starting the calibration process
1. Use the start gesture to open the [**Start** menu](hololens2-basic-usage.md#start-gesture).
1. If the Settings app isn't pinned to **Start**, select **All Apps**.
1. Select **Settings**, and then select **System** > **Calibration** > **Eye Calibration** > **Run eye calibration**.
![The Settings app, showing the Run eye calibration option](./images/C-Settings.Calibration.png)
### Troubleshooting HoloLens 2 calibration
Calibration should work for most people, but there are cases where calibration fails.
Some potential reasons for calibration failure include:
- Getting distracted and not following the calibration targets
- Dirty or scratched device visor or device visor not positioned properly
- Dirty or scratched glasses
- Certain types of contact lenses and glasses (colored contact lenses, some toric contact lenses, IR blocking glasses, some high prescription glasses, sunglasses, or similar)
- More-pronounced makeup and some eyelash extensions
- Hair or thick eyeglass frames if they are blocking the device from seeing your eyes
- Certain eye physiology, eye conditions or eye surgery such as narrow eyes, long eyelashes, amblyopia, nystagmus, some cases of LASIK or other eye surgeries
If calibration is unsuccessful try:
- Cleaning your device visor
- Cleaning your glasses
- Pushing your device visor as close to your eyes as possible
- Moving objects in your visor out of the way (such as hair)
- Turning on a light in your room or moving out of direct sunlight
If you followed all guidelines and calibration is still failing, please let us know by filing feedback in [Feedback Hub](hololens-feedback.md).
### Calibration data and security
Calibration information is stored locally on the device and is not associated with any account information. There is no record of who has used the device without calibration. This mean new users will get prompted to calibrate visuals when they use the device for the first time, as well as users who opted out of calibration previously or if calibration was unsuccessful.
Calibration information can always be deleted from the device in **Settings** > **Privacy** > **Eye tracker**.
### Disable calibration
You can also disable the calibration prompt by following these steps:
1. Select **Settings** > **System** > **Calibration**.
1. Turn off **When a new person uses this HoloLens, automatically ask to run eye calibration**.
> [!IMPORTANT]
> This setting may adversely affect hologram rendering quality and comfort. When you turn off this setting, features that depend on eye tracking (such as text scrolling) no longer work in immersive applications.
### HoloLens 2 eye-tracking technology
The device uses its eye-tracking technology to improve display quality, and to ensure that all holograms are positioned accurately and comfortable to view in 3D. Because it uses the eyes as landmarks, the device can adjust itself for every user and tune its visuals as the headset shifts slightly throughout use. All adjustments happen on the fly without a need for manual tuning.
HoloLens applications use eye tracking to track where you are looking in real time. This is the main capability developers can leverage to enable a whole new level of context, human understanding and interactions within the Holographic experience. Developers don’t need to do anything to leverage this capability.
## Calibrating your HoloLens (1st gen)
HoloLens (1st gen) adjusts hologram display according to the your [interpupillary distance](https://en.wikipedia.org/wiki/Interpupillary_distance) (IPD). If the IPD is not accurate, holograms may appear unstable or at an incorrect distance. You can improve the quality of your visuals by calibrating the device to your interpupillary distance (IPD).
When you set up your Hololens (1st gen) device, it prompts to calibrate your visuals after Cortana introduces herself. It's recommended that you complete the calibration step during this setup phase. However you can skip it by waiting until Cortana prompts you and then saying "Skip."
During the calibration process, HoloLens asks you to align your finger with a series of six targets per eye. HoloLens uses this process to set the IPD correctly for your eyes.
![IPD finger-alignment screen at second step](./images/ipd-finger-alignment-300px.jpg)
### Manually start the calibration process
If you need to update the calibration or if a new user needs to adjust it, you can manually run the Calibration app at any time. The Calibration app is installed by default. You can access it by using eihter the **Start** menu or the Settings app.
To use the **Start** menu to run the Calibration app, follow these steps:
1. Use the [bloom](hololens1-basic-usage.md) gesture to open the **Start** menu.
1. To view all apps, select **+**.
1. Select **Calibration**.
![Accessing the calibration app from the shell](./images/calibration-shell.png)
![The calibration app displayed as a Live Cube after being launched](./images/calibration-livecube-200px.png)
To use the Settings app to run the Calibration app, follow these steps:
1. Use the [bloom](hololens1-basic-usage.md) gesture to open the **Start** menu.
1. If **Settings** isn't pinned to **Start**, select **+** to view all apps.
1. Select **Settings**.
1. Select **System** > **Utilities** > **Open Calibration**.
![Launching the calibration app from the settings app](./images/calibration-settings-500px.jpg)
## Immersive headsets
Some immersive headsets provide the ability to customize the IPD setting. To change the IPD for your headset, open the Settings app and select **Mixed reality** > **Headset display**, and then move the slider control. You’ll see the changes in real time in your headset. If you know your IPD, maybe from a visit to the optometrist, you can enter it directly as well.
You can also adjust this setting on your PC by selecting **Settings** > **Mixed reality** > **Headset display**.
If your headset does not support IPD customization, this setting will be disabled.

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---
title: Commercial features
description: The Microsoft HoloLens Commercial Suite includes features that make it easier for businesses to manage HoloLens devices. HoloLens 2 devices are equipped with commercial features by default.
keywords: HoloLens, commercial, features, mdm, mobile device management, kiosk mode
author: scooley
ms.author: scooley
ms.date: 08/26/2019
ms.topic: article
audience: ITPro
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: high
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Commercial features
HoloLens includes features that make it easier for businesses to manage HoloLens devices.
Every HoloLens 2 device has commercial features available.
HoloLens (1st gen) came with two licensing options, the developer license and a commercial license. To unlock HoloLens's commercial capabilities, upgrade from the developer license to a commercial license. To purchase the Microsoft HoloLens Commercial Suite, contact your local Microsoft account manager.
>[!VIDEO https://www.youtube.com/embed/tNd0e2CiAkE]
## Key commercial features
- **Kiosk mode.** You can use HoloLens in demo or showcase experiences by using kiosk mode, to limit which apps can run.
![Using kiosk mode, HoloLens launches directly into the app of your choice.](images/201608-kioskmode-400px.png)
- **Mobile Device Management (MDM) for HoloLens.** Your IT department can manage multiple HoloLens devices simultaneously by using solutions such as Microsoft Intune. You can manage settings, select apps to install, and set security configurations that are tailored to your organization's needs.
![Mobile Device Management on HoloLens provides enterprise-grade device management across multiple devices.](images/201608-enterprisemanagement-400px.png)
- **Windows Update for Business.** Windows Update for Business provides controlled operating system updates to devices and support for the long-term servicing channel.
- **Data security.** BitLocker data encryption is enabled on HoloLens to provide the same level of security protection as any other Windows device.
- **Work access.** Anyone in your organization can remotely connect to the corporate network through virtual private network (VPN) on a HoloLens. HoloLens can also access Wi-Fi networks that require credentials.
- **Microsoft Store for Business.** Your IT department can also set up an enterprise private store, containing only your company’s apps for your specific HoloLens usage. Securely distribute your enterprise software to selected group of enterprise users.
## Feature comparison between editions
|Features |HoloLens Development Edition |HoloLens Commercial Suite |HoloLens 2 |
|---|:---:|:---:|:---:|
|Device Encryption (BitLocker) | |✔️ |✔️ |
|Virtual Private Network (VPN) | |✔️ |✔️ |
|[Kiosk mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#kiosk-mode) | |✔️ |✔️ |
|**Management and deployment** | | | |
|Mobile Device Management (MDM) | |✔️ |✔️ |
|Ability to block unenrollment | |✔️ |✔️ |
|Cert-based corporate Wi-Fi access | |✔️ |✔️ |
|Microsoft Store (Consumer) |Consumer |Filter by using MDM |Filter by using MDM |
|[Business Store Portal](https://docs.microsoft.com/microsoft-store/working-with-line-of-business-apps) | |✔️ |✔️ |
|**Security and identity** | | | |
|Sign in by using Azure Active Directory (AAD) account |✔️ |✔️ |✔️ |
|Sign in by using Microsoft Account (MSA) |✔️ |✔️ |✔️ |
|Next Generation Credentials with PIN unlock |✔️ |✔️ |✔️ |
|[Secure boot](https://docs.microsoft.com/windows-hardware/design/device-experiences/oem-secure-boot) |✔️ |✔️ |✔️ |
|**Servicing and support** | | | |
|Automatic system updates as they arrive |✔️ |✔️ |✔️ |
|[Windows Update for Business](https://docs.microsoft.com/windows/deployment/update/waas-manage-updates-wufb) | |✔️ |✔️ |
|Long-Term Servicing Channel (LTSC) | |✔️ |✔️ |
## Enabling commercial features
Your organization's IT admin can set up commercial features such as Microsoft Store for Business, kiosk mode, and enterprise Wi-Fi access. The [Microsoft HoloLens](https://docs.microsoft.com/hololens) documentation provides step-by-step instructions for enrolling devices and installing apps from Microsoft Store for Business.
## See also
- [Microsoft HoloLens](https://docs.microsoft.com/hololens)
- [Kiosk mode](/windows/mixed-reality/using-the-windows-device-portal.md#kiosk-mode)
- [CSPs supported in HoloLens devices](/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices)
- [Microsoft Store For Business and line of business applications](https://blogs.technet.microsoft.com/sbucci/2016/04/13/windows-store-for-business-and-line-of-business-applications/)
- [Working with line-of-business apps](/microsoft-store/working-with-line-of-business-apps)

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---
title: Infrastructure Guidelines for HoloLens
description:
ms.prod: hololens
ms.sitesec: library
author: pawinfie
ms.author: pawinfie
audience: ITPro
ms.topic: article
ms.localizationpriority: high
ms.date: 1/23/2020
ms.reviewer:
manager: bradke
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Configure Your Network
This portion of the document will require the following people:
1. Network Admin with permissions to make changes to the proxy/firewall
2. Azure Active Directory Admin
3. Mobile Device Manager Admin
4. Teams admin for Remote Assist only
## Infrastructure Requirements
### HoloLens Specific Network Requirements
Make sure that these ports and URLs are allowed on your network firewall. This will enable HoloLens to function properly. The latest list can be found [here](hololens-offline.md).
### Remote Assist Specific Network Requirements
1. The recommended bandwidth for optimal performance of Remote Assist is 1.5Mbps. Detailed network requirements and additional information can be found [here](https://docs.microsoft.com/MicrosoftTeams/prepare-network).
**Please note, if you don’t network have network speeds of at least 1.5Mbps, Remote Assist will still work. However, quality may suffer.**
1. Make sure that these ports and URLs are allowed on your network firewall. This will enable Microsoft Teams to function. The latest list can be found [here](https://docs.microsoft.com/office365/enterprise/urls-and-ip-address-ranges#skype-for-business-online-and-microsoft-teams).
### Guides Specific Network Requirements
Guides only require network access to download and use the app.
## Azure Active Directory Guidance
This step is only necessary if your company plans on managing the HoloLens and mixed reality apps.
### 1. Ensure that you have an Azure AD License.
Please [HoloLens Licenses Requirements](hololens-licenses-requirements.md)for additional information.
### 2. Ensure that your company’s users are in Azure Active Directory (Azure AD).
Instructions for adding users can be found [here](https://docs.microsoft.com/azure/active-directory/fundamentals/add-users-azure-active-directory).
### 3. We suggest that users who will be need similar licenses are added to a group.
1. [Create a Group](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-groups-create-azure-portal)
2. [Add users to groups](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-groups-members-azure-portal)
### 4. Ensure that your company’s users (or group of users) are assigned the necessary licenses.
Directions for assigning licenses can be found [here](https://docs.microsoft.com/azure/active-directory/fundamentals/license-users-groups).
### 5. **IMPORTANT:** Only do this step if users are expected to enroll their HoloLens/Mobile device onto the network.
These steps ensure that your company’s users (or a group of users) can add devices.
1. Option 1: Give all users permission to join devices to Azure AD.
**Sign in to the Azure portal as an administrator** > **Azure Active Directory** > **Devices** > **Device Settings** >
**Set Users may join devices to Azure AD to *All***
1. Option 2: Give selected users/groups permission to join devices to Azure AD
**Sign in to the Azure portal as an administrator** > **Azure Active Directory** > **Devices** > **Device Settings** >
**Set Users may join devices to Azure AD to *Selected***
![Image that shows Configuration of Azure AD Joined Devices](images/azure-ad-image.png)
1. Option 3: You can block all users from joining their devices to the domain. This means that all devices will need to be manually enrolled by your IT department.
## Mobile Device Manager Admin Steps
### Scenario 1: Kiosk Mode
As a note, auto-launching an app does not currently work for HoloLens.
How to Set Up Kiosk Mode Using Microsoft Intune.
#### 1. Sync Microsoft Store to Intune ([Here](https://docs.microsoft.com/intune/apps/windows-store-for-business))
#### 2. Check your app settings
1. Log into your Microsoft Store Business account
1. **Manage** > **Products and Services** > **Apps and Software** > **Select the app you want to sync** > **Private Store Availability** > **Select “Everyone” or “Specific Groups”**
1. If you do not see your apps in **Intune** > **Client Apps** > **Apps** , you may have to [sync your apps](https://docs.microsoft.com/intune/apps/windows-store-for-business#synchronize-apps) again.
#### 3. Configuring Kiosk Mode using MDM
Information on configuring Kiosk Mode in Intune can be found [here](https://docs.microsoft.com/hololens/hololens-kiosk#set-up-kiosk-mode-using-microsoft-intune-or-mdm-windows-10-version-1803)
>[!NOTE]
>You can configure different users to have different Kiosk Mode experiences by using “Azure AD” as the “User logon type”. However, this option is only available in Multi-App kiosk mode. Multi-App kiosk mode will work with only one app as well as multiple apps.
![Image that shows Configuration of Kiosk Mode in Intune](images/aad-kioskmode.png)
If you are configuring Kiosk Mode on an MDM other than Intune, please check your MDM provider's documentation.
## Additional Intune Quick Links
1. [Create Profiles:](https://docs.microsoft.com/intune/configuration/device-profile-create) Profiles allow you to add and configure settings that will be pushed to the devices in your organization.
1. [CSPs (Configuration Service Providers)](https://docs.microsoft.com/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices) allows you to create and deploy management settings for the devices on your network. Some CSPs are supported by HoloLens devices. (See the list of CSPs for HoloLens [here](https://docs.microsoft.com/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices).
1. [Create Compliance Policy](https://docs.microsoft.com/intune/protect/create-compliance-policy)
1. Conditional Access allows/denies mobile devices and mobile applications from accessing company resources. Two documents you may find helpful are [Plan your CA Deployment](https://docs.microsoft.com/azure/active-directory/conditional-access/plan-conditional-access) and [Best Practices](https://docs.microsoft.com/azure/active-directory/conditional-access/best-practices).
## Certificates and Authentication
### MDM Certificate Distribution
If your company requires certificates, Intune supports PKCS, PFX, and SCEP. It is important to understand which certificate is right for your company. Please visit [here](https://docs.microsoft.com/intune/protect/certificates-configure) to determine which cert is best for you. If you plan to use certs for HoloLens Authentication, PFX or SCEP may be right for you.
Steps for SCEP can be found [here](https://docs.microsoft.com/intune/protect/certificates-profile-scep).
### Device Certificates
Certificates can also be added to the HoloLens through package provisioning. Please see [HoloLens Provisioning](hololens-provisioning.md) for additional information.

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---
title: Connect to Bluetooth and USB-C devices
description: This guide walks through connecting to Bluetooth and USB-C devices and accessories.
ms.assetid: 01af0848-3b36-4c13-b797-f38ad3977e30
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 09/13/2019
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Connect to Bluetooth and USB-C devices
## Pair Bluetooth devices
Pair a Bluetooth mouse and keyboard with HoloLens, then use them to interact with holograms and to type anywhere you'd use the holographic keyboard.
Classes of Bluetooth devices supported by HoloLens 2:
- Mouse
- Keyboard
- Bluetooth audio output (A2DP) devices
Classes of Bluetooth devices supported by HoloLens (1st gen):
- Mouse
- Keyboard
- HoloLens (1st gen) clicker
> [!NOTE]
> Other types of Bluetooth devices, such as speakers, headsets, smartphones, and game pads, may appear as available in HoloLens settings, but aren't supported on HoloLens (1st gen). [Learn more](https://go.microsoft.com/fwlink/p/?LinkId=746660).
### Pair a Bluetooth keyboard or mouse
1. Turn on your keyboard or mouse and make it discoverable. The way you make it discoverable depends on the device. To learn how to do this, check the device or visit the manufacturer's website.
1. Use the bloom gesture (HoloLens (1st gen) or the start gesture (HoloLens 2) to go to **Start**, then select **Settings**.
1. Select **Devices** and make sure that Bluetooth is on. When you see the device name, select **Pair** and follow the instructions.
### Pair the clicker
> Applies to HoloLens (1st gen) only.
1. Use the bloom gesture to go to **Start**, then select **Settings**.
1. Select **Devices** and make sure that Bluetooth is on.
1. Use the tip of a pen to press and hold the clicker's pairing button until the status light blinks white. Make sure to hold the button down until the light starts blinking. [Where's the pairing button?](hololens1-clicker.md)
1. On the pairing screen, select **Clicker** > **Pair**.
## Connect USB-C devices
> Applies to HoloLens 2 only.
HoloLens 2 lets you connect a wide range of USB-C devices.
HoloLens 2 supports the following devices classes:
- Mass storage devices (such as thumb drives)
- Ethernet adapters (including ethernet with charging)
- USB-C to 3.5mm digital audio adapters
- USB-C digital audio headsets (including headset adapters with charging)
- Wired mouse
- Wired keyboard
- Combination PD hubs (USB A + PD charging)
## Connect to Miracast
Use Miracast by opening the **Start** menu and selecting the display icon or saying "Connect" while gazing at the **Start** menu. Choose an available device from the list that appears and complete pairing to begin projection.

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---
title: Use your voice with HoloLens
description: Cortana can help you do all kinds of things on your HoloLens
ms.assetid: fd96fb0e-6759-4dbe-be1f-58bedad66fed
ms.date: 11/8/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: v-miegge
audience: ITPro
ms.author: v-miegge
ms.topic: article
manager: jarrettr
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Use your voice with HoloLens
You can use your voice to do almost anything on HoloLens, such as taking a quick photo or opening an app. Many voice commands are built into HoloLens, while others are available through Cortana.
This article teaches you how to control HoloLens and your holographic world with your voice and with Cortana.
> [!NOTE]
> Speech is only supported in [some languages](hololens2-language-support.md). The speech language is based on the Windows display language, not the keyboard language.
>
> You can verify the Windows display language by selecting **Settings** > **Time and Language** > **Language**.
## Built-in voice commands
Get around HoloLens faster with these basic commands. In order to use these you need to enable Speech during first run of the device or in **Settings** > **Privacy** > **Speech**. You can always check whether speech is enabled by looking at the status at the top of Start menu.
### General speech commands
Use these commands throughout Windows Mixed Reality to get around faster. Some commands use the gaze cursor, which you bring up by saying “select.”
>[!NOTE]
>Hand rays are not supported on HoloLens (1st Gen).
| Say this | To do this |
| - | - |
| "Select" | Say "select" to bring up the gaze cursor. Then, turn your head to position the cursor on the thing you want to select, and say “select” again. |
|Open the Start menu | "Go to Start" |
|Close the Start menu | "Close" |
|Leave an immersive app | Say "Go to Start" to bring up the quick actions menu, then say "Mixed reality home." |
|Hide and show hand ray | "Hide hand ray" / "Show hand ray" |
|See available speech commands | "What can I say?" |
### Hologram commands
To use these commands, gaze at a 3D object, hologram, or app window.
| Say this | To do this |
| - | - |
| "Bigger" | Make it bigger |
| "Smaller" | Make it smaller |
| "Face me" | Turn it to face you |
| "Move this" | Move it (follow your gaze) |
| "Close" | Close it |
| "Follow me" / "Stop following" | Make it follow you as you move around |
### See it, say it
Many buttons and other elements on HoloLens also respond to your voice—for example, **Follow me** and **Close** on the app bar, or the **Back** button in Edge. To find out if a button is voice-enabled, rest your **gaze cursor** on it for a moment to see a voice tip.
### Dictation mode
Tired of typing? Switch to dictation mode any time that the holographic keyboard is active. To get started, select the microphone button or say "Start dictating." To stop dictating, select the button again or say "Stop dictating." To delete what you just dictated, say "Delete that."
> [!NOTE]
> To use dictation mode, you have to have an internet connection.
HoloLens dictation uses explicit punctuation, meaning that you say the name of the punctuation you want to use. For instance, you might say "Hey **comma** what are you up to **question mark**."
Here are the punctuation keywords that you can use:
- Period, comma, question mark, exclamation point/exclamation mark
- New line/new paragraph
- Semicolon, colon
- Open quote(s), close quote(s)
- Hashtag, smiley/smiley face, frowny, winky
- Dollar, percent
Sometimes it's helpful to spell out things like email addresses. For instance, to dictate example@outlook.com, you'd say "E X A M P L E at outlook dot com."
## Do more with Cortana
Cortana can help you do all kinds of things on your HoloLens, from searching the web to shutting down your device. She can give you suggestions, ideas, reminders, alerts, and more. To get her attention, select Cortana on **Start** or say "Hey Cortana" anytime.
![Hey Cortana!](images/cortana-on-hololens.png)
Here are some things you can try saying (remember to say "Hey Cortana" first).
**Hey, Cortana**...
- What can I say?
- Increase the volume.
- Decrease the brightness.
- Shut down.
- Restart.
- Go to sleep.
- Mute.
- Launch <*app name*>.
- Move <*app name*> here (gaze at the spot that you want the app to move to).
- Go to Start.
- Take a picture.
- Start recording. (Starts recording a video.)
- Stop recording. (Stops recording a video.)
- What time is it?
- Show me the latest NBA scores.
- How much battery do I have left?
- Tell me a joke.
Some Cortana features that you're used to from Windows on your PC or phone (for example, reminders and notifications) aren't supported in Microsoft HoloLens, and the Cortana experience may vary from one region to another.
### Turn Cortana off
Cortana is on the first time you use HoloLens when you enable speech. You can turn her off in Cortana's settings. In the **All apps** list, select **Cortana** > **Settings**. Then turn off Cortana can give you suggestions, ideas, reminders, alerts, and more.
If Cortana isn't responding to "Hey Cortana," check that speech is enabled on Start and go to Cortana's settings and check to make sure she's on.

76
devices/hololens/hololens-encryption.md
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@ -4,22 +4,28 @@ description: Enable Bitlocker device encryption to protect files stored on the H
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 01/26/2019
ms.reviewer:
manager: dansimp
appliesto:
- HoloLens (1st gen)
---
# Enable encryption for HoloLens
You can enable [BitLocker device encryption](https://docs.microsoft.com/windows/security/information-protection/bitlocker/bitlocker-device-encryption-overview-windows-10#bitlocker-device-encryption) to protect files and information stored on the HoloLens. Device encryption helps protect your data by encrypting it using AES-CBC 128 encryption method, which is equivalent to [EncryptionMethodByDriveType method 3](https://docs.microsoft.com/windows/client-management/mdm/bitlocker-csp#encryptionmethodbydrivetype) in the BitLocker configuration service provider (CSP). Only someone with the right encryption key (such as a password) can decrypt it or perform a data recovery.
HoloLens (1st gen) and HoloLens 2 both support device encryption using BitLocker, however, BitLocker is always enabled on HoloLens 2.
This article will help you enable and manage BitLocker on HoloLens (1st gen).
On HoloLens (1st gen) you can enable BitLocker device encryption manually or using mobile device management (MDM). Follow these instructions to enable [BitLocker device encryption](https://docs.microsoft.com/windows/security/information-protection/bitlocker/bitlocker-device-encryption-overview-windows-10#bitlocker-device-encryption) to protect files and information stored on the HoloLens. Device encryption helps protect your data using the AES-CBC 128 encryption method, which is equivalent to [EncryptionMethodByDriveType method 3](https://docs.microsoft.com/windows/client-management/mdm/bitlocker-csp#encryptionmethodbydrivetype) in the BitLocker configuration service provider (CSP). Personnel who have the correct encryption key (such as a password) can decrypt it or perform a data recovery.
## Enable device encryption using MDM
You can use your mobile device management (MDM) provider to apply a policy that requires device encryption. The policy used is the [Security/RequireDeviceEncryption setting](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-security#security-requiredeviceencryption) in the Policy CSP.
You can use your Mobile Device Management (MDM) provider to apply a policy that requires device encryption. The policy to use is the [Security/RequireDeviceEncryption setting](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-security#security-requiredeviceencryption) in the Policy CSP.
[See instructions for enabling device encryption using Microsoft Intune.](https://docs.microsoft.com/intune/compliance-policy-create-windows#windows-holographic-for-business)
@ -37,69 +43,57 @@ Provisioning packages are files created by the Windows Configuration Designer to
### Create a provisioning package that upgrades the Windows Holographic edition and enables encryption
1. [Create a provisioning package for HoloLens.](hololens-provisioning.md)
2. Go to **Runtime settings** > **Policies** > **Security**, and select **RequireDeviceEncryption**.
1. [Create a provisioning package for HoloLens.](hololens-provisioning.md)
1. Go to **Runtime settings** > **Policies** > **Security**, and select **RequireDeviceEncryption**.
![Require device encryption setting configured to yes](images/device-encryption.png)
2. Browse to and select the XML license file that was provided when you purchased the Commercial Suite.
1. Find the XML license file that was provided when you purchased the Commercial Suite.
1. Browse to and select the XML license file that was provided when you purchased the Commercial Suite.
>[!NOTE]
>You can configure [additional settings in the provisioning package](hololens-provisioning.md).
3. On the **File** menu, click **Save**.
1. On the **File** menu, click **Save**.
4. Read the warning that project files may contain sensitive information, and click **OK**.
1. Read the warning explaining that project files may contain sensitive information and click **OK**.
>[!IMPORTANT]
>When you build a provisioning package, you may include sensitive information in the project files and in the provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when they are no longer needed.
3. On the **Export** menu, click **Provisioning package**.
>When you build a provisioning package, you may include sensitive information in the project files and provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when no longer needed.
4. Change **Owner** to **IT Admin**, which will set the precedence of this provisioning package higher than provisioning packages applied to this device from other sources, and then select **Next**.
5. Set a value for **Package Version**.
1. On the **Export** menu, click **Provisioning package**.
1. Change **Owner** to **IT Admin**, which will set the precedence of this provisioning package higher than provisioning packages applied to this device from other sources, and then select **Next**.
1. Set a value for **Package Version**.
>[!TIP]
>You can make changes to existing packages and change the version number to update previously applied packages.
6. On the **Select security details for the provisioning package**, click **Next**.
7. Click **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows ICD uses the project folder as the output location.
1. On the **Select security details for the provisioning package**, click **Next**.
1. Click **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows ICD uses the project folder as the output location.
Optionally, you can click Browse to change the default output location.
8. Click **Next**.
9. Click **Build** to start building the package. The project information is displayed in the build page and the progress bar indicates the build status.
10. When the build completes, click **Finish**.
1. Click **Next**.
1. Click **Build** to start building the package. The project information is displayed in the build page and the progress bar indicates the build status.
1. When the build completes, click **Finish**.
### Apply the provisioning package to HoloLens
1. Connect the device via USB to a PC and start the device, but do not continue past the **fit** page of the initial setup experience (the first page with the blue box).
2. Briefly press and release the **Volume Down** and **Power** buttons simultaneously.
3. HoloLens will show up as a device in File Explorer on the PC.
4. In File Explorer, drag and drop the provisioning package (.ppkg) onto the device storage.
5. Briefly press and release the **Volume Down** and **Power** buttons simultaneously again while on the **fit** page.
6. The device will ask you if you trust the package and would like to apply it. Confirm that you trust the package.
7. You will see whether the package was applied successfully or not. If it failed, you can fix your package and try again. If it succeeded, proceed with device setup.
1. Briefly press and release the **Volume Down** and **Power** buttons simultaneously.
1. HoloLens will show up as a device in File Explorer on the PC.
1. In File Explorer, drag and drop the provisioning package (.ppkg) onto the device storage.
1. Briefly press and release the **Volume Down** and **Power** buttons simultaneously again while on the **fit** page.
1. The device will ask you if you trust the package and would like to apply it. Confirm that you trust the package.
1. You will see whether the package was applied successfully or not. If it failed, you can fix your package and try again. If it succeeded, proceed with device setup.
>[!NOTE]
>If the device was purchased before August 2016, you will need to sign into the device with a Microsoft account, get the latest OS update, and then reset the OS in order to apply the provisioning package.
>If the device was purchased before August 2016, you will need to sign into the device with a Microsoft account, get the latest OS update, and then reset the OS in order to apply the provisioning package.
## Verify device encryption
Encryption is silent on HoloLens. To verify the device encryption status:
- On HoloLens, go to **Settings** > **System** > **About**. **BitLocker** is **enabled** if the device is encrypted.
![About screen showing BitLocker enabled](images/about-encryption.png)
- On HoloLens, go to **Settings** > **System** > **About**. **BitLocker** is **enabled** if the device is encrypted.
![About screen showing BitLocker enabled](images/about-encryption.png)

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devices/hololens/hololens-enroll-mdm.md
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@ -1,14 +1,19 @@
---
title: Enroll HoloLens in MDM (HoloLens)
title: Enroll HoloLens in MDM
description: Enroll HoloLens in mobile device management (MDM) for easier management of multiple devices.
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.assetid: 2a9b3fca-8370-44ec-8b57-fb98b8d317b0
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 07/27/2017
ms.date: 07/15/2019
ms.reviewer:
manager: dansimp
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Enroll HoloLens in MDM
@ -16,26 +21,28 @@ ms.date: 07/27/2017
You can manage multiple Microsoft HoloLens devices simultaneously using solutions like [Microsoft Intune](https://docs.microsoft.com/intune/windows-holographic-for-business). You will be able to manage settings, select apps to install and set security configurations tailored to your organization's need. See [Manage devices running Windows Holographic with Microsoft Intune](https://docs.microsoft.com/intune/windows-holographic-for-business), the [configuration service providers (CSPs) that are supported in Windows Holographic](https://msdn.microsoft.com/windows/hardware/commercialize/customize/mdm/configuration-service-provider-reference#hololens), and the [policies supported by Windows Holographic for Business](https://msdn.microsoft.com/windows/hardware/commercialize/customize/mdm/policy-configuration-service-provider#hololenspolicies).
>[!NOTE]
>Mobile device management (MDM), including the VPN, Bitlocker, and kiosk mode features, is only available when you [upgrade to Windows Holographic for Business](hololens-upgrade-enterprise.md).
>Mobile device management (MDM), including the VPN, Bitlocker, and kiosk mode features, is only available when you [upgrade to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
## Requirements
Your organization will need to have mobile device management (MDM) set up in order to manage HoloLens devices. Your MDM provider can be Microsoft Intune or a 3rd party provider that uses Microsoft MDM APIs.
## Auto-enrollment in MDM
Your organization will need to have Mobile Device Management (MDM) set up in order to manage HoloLens devices. Your MDM provider can be Microsoft Intune or a 3rd party provider that uses Microsoft MDM APIs.
If your organization uses Azure Active Directory (Azure AD) and an MDM solution that accepts an AAD token for authentication (currently, only supported in Microsoft Intune and AirWatch), your IT admin can configure Azure AD to automatically allow MDM enrollment after the user signs in with their Azure AD account. [Learn how to configure Azure AD enrollment.](https://docs.microsoft.com/intune/deploy-use/set-up-windows-device-management-with-microsoft-intune#azure-active-directory-enrollment)
## Auto-enrollment in MDM
If your organization uses Azure Active Directory (Azure AD) and an MDM solution that accepts an AAD token for authentication (currently, only supported in Microsoft Intune and AirWatch), your IT admin can configure Azure AD to automatically allow MDM enrollment after the user signs in with their Azure AD account. [Learn how to configure Azure AD enrollment.](https://docs.microsoft.com/intune/deploy-use/set-up-windows-device-management-with-microsoft-intune#azure-active-directory-enrollment)
When auto-enrollment is enabled, no additional manual enrollment is needed. When the user signs in with an Azure AD account, the device is enrolled in MDM after completing the first-run experience.
## Enroll through Settings app
When the device is not enrolled in MDM during the first-run experience, the user can manually enroll the device with the organization's MDM server using the Settings app.
1. Go to **Settings** > **Accounts** > **Work access**.
2. Select **Enroll into device management** and enter your organizational account. You will be redirected to your organization's sign in page.
4. Upon successful authentication to the MDM server, a success message is shown.
1. Select **Enroll into device management** and enter your organizational account. You will be redirected to your organization's sign in page.
1. Upon successful authentication to the MDM server, a success message is shown.
Your device is now enrolled with your MDM server. The device will need to restart to acquire policies, certificates, and apps. The Settings app will now reflect that the device is enrolled in device management.
## Unenroll HoloLens from Intune
You cannot [unenroll](https://docs.microsoft.com/intune-user-help/unenroll-your-device-from-intune-windows) HoloLens from Intune remotely. If the administrator unenrolls the device using MDM, the device will age out of the Intune dashboard.

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devices/hololens/hololens-environment-considerations.md Normal file
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@ -0,0 +1,121 @@
---
title: Environment considerations for HoloLens
description: Get the best possible experience using HoloLens when you optimize the device for your eyes and environment. Many different environmental factors are fused together to enable tracking, but as a Mixed Reality developer, there are several factors you can keep in mind to tune a space for better holograms.
keywords: holographic frame, field of view, fov, calibration, spaces, environment, how-to
author: dorreneb
ms.author: dobrown
manager: jarrettr
ms.date: 8/29/2019
ms.prod: hololens
ms.topic: article
audience: ITPro
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Environment considerations for HoloLens
HoloLens blends the holographic with the "real" world, placing holograms in your surroundings. A holographic app window "hangs" on the wall, a holographic ballerina spins on the tabletop, bunny ears sit on top of your unwitting friend’s head. When you’re using an immersive game or app, the holographic world will spread to fill your surroundings but you’ll still be able to see and move around the space.
The holograms you place will stay where you’ve put them, even if you turn off your device.
## Setting up an environment
HoloLens devices know how to place stable and accurate holograms by *tracking* users in a space. Without proper tracking, the device does not understand the environment or the user within it so holograms can appear in the wrong places, not appear in the same spot every time, or not appear at all. The data used to track users is represented in the *spatial map*.
Tracking performance is heavily influenced by the environment the user is in, and tuning an environment to induce stable and consistent tracking is an art rather than a science. Many different environmental factors are fused together to enable tracking, but as a Mixed Reality developer, there are several factors you can keep in mind to tune a space for better tracking.
### Lighting
Windows Mixed Reality uses visual light to track the user's location. When an environment is too bright, the cameras can get saturated, and nothing is seen. If the environment is too dark, the cameras cannot pick up enough information, and nothing is seen. Lighting should be even and sufficiently bright that a human can see without effort, but not so bright that the light is painful to look at.
Areas where there are points of bright light in an overall dim area are also problematic, as the camera has to adjust when moving in and out of bright spaces. This can cause the device to "get lost" and think that the change in light equates to a change in location. Stable light levels in an area will lead to better tracking.
Any outdoor lighting can also cause instability in the tracker, as the sun may vary considerably over time. For example, tracking in the same space in the summer vs. winter can produce drastically different results, as the secondhand light outside may be higher at different times of year.
If you have a luxmeter, a steady 500-1000 lux is a good place to start.
#### Types of lighting
Different types of light in a space can also influence tracking. Light bulbs pulse with the AC electricity running through it - if the AC frequency is 50Hz, then the light pulses at 50Hz. For a human, this pulsing is not noticed. However, HoloLens' 30fps camera sees these changes - some frames will be well-lit, some will be poorly lit, and some will be over-exposed as the camera tries to compensate for light pulses.
In the USA, electricity frequency standard is 60Hz, so light bulb pulses are harmonized with HoloLens' framerate - 60Hz pulses align with HoloLens' 30 FPS framerate. However, many countries have an AC frequency standard of 50Hz, which means some HoloLens frames will be taken during pulses, and others will not. In particular, fluorescent lighting in Europe has been known to cause issues.
There are a few things you can try to resolve flickering issues. Temperature, bulb age, and warm-up cycles are common causes of fluorescent flickering and replacing bulbs may help. Tightening bulbs and making sure current draws are constant can also help.
### Items in a space
HoloLens uses unique environmental landmarks, also known as *features*, to locate itself in a space.
A device can almost never track in a feature-poor area, as the device has no way of knowing where in space it is. Adding features to the walls of a space is usually a good way to improve tracking. Posters, symbols taped to a wall, plants, unique objects, or other similar items all help. A messy desk is a good example of an environment that leads to good tracking - there are a lot of different features in a single area.
Additionally, use unique features in the same space. The same poster repeated multiple times over a wall, for example, will cause device confusion as the HoloLens won't know which of the repetitive posters it is looking at. One common way of adding unique features is to use lines of masking tape to create unique, non-repetitive patterns along the walls and floor of a space.
A good question to ask yourself is: if you saw just a small amount of the scene, could you uniquely locate yourself in the space? If not, it's likely the device will have problems tracking as well.
#### Wormholes
If you have two areas or regions that look the same, the tracker may think they are the same. This results in the device tricking itself into thinking it is somewhere else. We call these types of repetitive areas *wormholes*.
To prevent wormholes, try to prevent identical areas in the same space. Identical areas can sometimes include factory stations, windows on a building, server racks, or work stations. Labelling areas or adding unique features to each similar-looking areas can help mitigate wormholes.
### Movement in a space
If your environment is constantly shifting and changing, the device has no stable features to locate against.
The more moving objects that are in a space, including people, the easier it is to lose tracking. Moving conveyor belts, items in different states of construction, and lots of people in a space have all been known to cause tracking issues.
The HoloLens can quickly adapt to these changes, but only when that area is clearly visible to the device. Areas that are not seen as frequently may lag behind reality, which can cause errors in the spatial map. For example, a user scans a friend and then turns around while the friend leaves the room. A 'ghost' representation of the friend will persist in the spatial mapping data until the user re-scans the now empty space.
### Proximity of the user to items in the space
Similarly to how humans cannot focus well on objects close to the eyes, HoloLens struggles when objects are close to it's cameras. If an object is too close to be seen with both cameras, or if an object is blocking one camera, the device will have far more issues with tracking against the object.
The cameras can see no closer than 15cm from an object.
### Surfaces in a space
Strongly reflective surfaces will likely look different depending on the angle, which affects tracking. Think of a brand new car - when you move around it, light reflects and you see different objects in the surface as you move. To the tracker, the different objects reflected in the surface represent a changing environment, and the device loses tracking.
Less shiny objects are easier to track against.
### Wi-Fi fingerprint considerations
As long as Wi-Fi is enabled, map data will be correlated with a Wi-Fi fingerprint, even when not connected to an actual WiFi network/router. Without Wi-Fi info, the space and holograms may be slightly slower to recognize. If the Wi-Fi signals change significantly, the device may think it is in a different space altogether.
Network identification (such as SSID or MAC address) is not sent to Microsoft, and all Wi-Fi references are kept local on the HoloLens.
## Mapping new spaces
When you enter a new space (or load an existing one), you’ll see a mesh graphic spreading over the space. This means your device is mapping your surroundings. While a HoloLens will learn a space over time, there are tips and tricks to map spaces.
## Environment management
There are two settings which enable users to “clean up” holograms and cause HoloLens to “forget" a space. They exist in **Holograms and environments** in the settings app, with the second setting also appearing under **Privacy** in the settings app.
1. **Delete nearby holograms**. When you select this setting, HoloLens will erase all anchored holograms and all stored map data for the “current space” where the device is located. A new map section would be created and stored in the database for that location once holograms are again placed in that same space.
1. **Delete all holograms**.By selecting this setting, HoloLens will erase ALL map data and anchored holograms in the entire databases of spaces. No holograms will be rediscovered and any holograms need to be newly placed to again store map sections in the database.
## Hologram quality
Holograms can be placed throughout your environment—high, low, and all around you—but you’ll see them through a [holographic frame](https://docs.microsoft.com/windows/mixed-reality/holographic-frame) that sits in front of your eyes. To get the best view, make sure to adjust your device so you can see the entire frame. And don’t hesitate to walk around your environment and explore!
For your [holograms](https://docs.microsoft.com/windows/mixed-reality/hologram) to look crisp, clear, and stable, your HoloLens needs to be calibrated just for you. When you first set up your HoloLens, you’ll be guided through this process. Later on, if holograms don’t look right or you’re seeing a lot of errors, you can make adjustments.
If you are having trouble mapping spaces, try deleting nearby holograms and remapping the space.
### Calibration
If your holograms look jittery or shaky, or if you’re having trouble placing holograms, the first thing to try is the [Calibration app](hololens-calibration.md). This app can also help if you’re experiencing any discomfort while using your HoloLens.
To get to the Calibration app, go to **Settings** > **System** > **Utilities**. Select **Open Calibration** and follow the instructions.
If someone else is going to be using your HoloLens, they should run the Calibration app first so the device is set up properly for them.
## See also
- [Spatial mapping design](https://docs.microsoft.com/windows/mixed-reality/spatial-mapping)
- [Holograms](https://docs.microsoft.com/windows/mixed-reality/hologram)

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@ -0,0 +1,82 @@
---
title: Give us feedback
description: Create actionable feedback for HoloLens and Windows Mixed Reality developers by using the Feedback Hub.
ms.assetid: b9b24c72-ff86-44a9-b30d-dd76c49479a9
author: mattzmsft
ms.author: mazeller
ms.date: 09/13/2019
ms.prod: hololens
ms.topic: article
keywords: feedback, bug, issue, error, troubleshoot, help
manager: jarrettr
ms.localizationpriority: medium
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Give us feedback
Use the Feedback Hub to tell us which features you love, which features you could do without, or when something could be better.
## Feedback for Windows Mixed Reality immersive headset on PC
> [!IMPORTANT]
> Before you report an issue, make sure that your environment meets the following requirements so that you can successfully upload logs and other information:
>
> - Have a minimum of 3GB free disk space available on the main drive of the device.
> - To upload cabs or other large files, connect to a non-metered network.
1. Make sure that you have the immersive headset connected to your PC, and then on the desktop, select **Feedback Hub**.
1. In the left pane, select **Feedback**.
![Feedback tab](images/feedback1-600px.png)
1. To enter new feedback, select **Add new feedback**.
![Add new feedback](images/feedback2-600px.png)
1. To make feedback actionable, in **What kind of feedback is this?** select **Problem**.
1. In **Summarize your issue**, enter a meaningful title for your feedback.
1. In **Give us more detail**, provide details and repro steps.
![Details and repro steps](images/feedback3-600px.png)
As the top category, select **Mixed Reality**. Then select an applicable subcategory, as explained in the following table:
|Subcategory |Description |
|----------|----------|
| Apps | Issues about a specific application. |
| Developer | Issues about authoring or running an app for Mixed Reality. |
| Device | Issues about the head-mounted device (HMD) itself. |
| Home experience | Issues about your VR environment and your interactions with the your mixed reality home. |
| Input | Issues about input methods, such as motion controllers, speech, gamepad, or mouse and keyboard. |
| Set up | Anything that is preventing you from setting up the device. |
| All other issues | Anything else. |
1. If possible, add traces or video to your feedback to help us identify and fix the issue more quickly. To do this, follow these steps:
1. To start collecting traces, select **Start capture**. The app starts collecting traces and a video capture of your mixed reality scenario.
![Start Capture](images/feedback4-600px.png)
1. Do not close the Feedback Hub app, but switch to the scenario that produces the issue. Run through the scenario to produce the circumstances that you have described.
1. After you finish your scenario, go back to the Feedback Hub app and select **Stop capture**. The app stops collecting information, stores the information in a file, and attaches the file to your feedback.
1. Select **Submit**.
![Submit](images/feedback5-600px.png)
The Thank You page indicates that your feedback has been successfully submitted.
![Thank You](images/feedback6-600px.png)
To easily direct other people (such as co-workers, Microsoft staff, [forum](https://forums.hololens.com/) readers et al) to the issue, go to **Feedback** > **My Feedback**, select the issue, select **Share**. This action provides a shortened URL that you can give to others so that they can upvote or escalate your issue.
## Feedback for HoloLens
1. Use the **bloom** gesture to open the **Start** menu, and then select **Feedback Hub**.
![Start menu on Microsoft HoloLens](images/startmenu.jpg)
1. Place the app in your environment and then select the app to launch it.
1. To see if someone else has given similar feedback, in the Feedback search box, enter a few keywords about the topic.
![Search Feedback](images/searchfeedback-500px.jpg)
1. If you find similar feedback, select it, add any details, then select **Upvote**.
![Upvote existing Feedback](images/upvotefeedback-500px.jpg)
1. If you don’t find any similar feedback, select **Add new feedback**, select a topic from **Select a category**, and then select a subcategory from **Select a subcategory**.
![Add new Feedback](images/addnewfeedback-500px.jpg)
1. Enter your feedback.
1. If you are reporting a reproducible issue, you can select **Reproduce**. Without closing Feedback Hub, reproduce the issue. After you finish, come back to Feedback Hub and select **I’m done**. The app adds a mixed reality capture of your repro and relevant diagnostic logs to your feedback.
1. Select **Post feedback**, and you’re done.

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---
title: Managing user identity and login on HoloLens
description: Manage user identity, security, and login on HoloLens.
keywords: HoloLens, user, account, aad, adfs, microsoft account, msa, credentials, reference
ms.assetid: 728cfff2-81ce-4eb8-9aaa-0a3c3304660e
author: scooley
ms.author: scooley
ms.date: 1/6/2019
ms.prod: hololens
ms.topic: article
ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# User identity and signin
> [!NOTE]
> This article is a technical reference for IT Pros and tech enthusiasts. If you're looking for HoloLens set up instructions, read "[Setting up your HoloLens (1st gen)](hololens1-start.md)" or "[Setting up your HoloLens 2](hololens2-start.md)".
Like other Windows devices, HoloLens always operates under a user context. There is always a user identity. HoloLens treats identity in almost the same manner as other Windows 10 devices do. This article is a deep-dive reference for identity on HoloLens, and focuses on how HoloLens differs from other Windows 10 devices.
HoloLens supports several kinds of user identities. You can use one or more user accounts to sign in. Here's an overview of the identity types and authentication options on HoloLens:
| Identity type | Accounts per device | Authentication options |
| --- | --- | --- |
| [Azure Active Directory (AAD)](https://docs.microsoft.com/azure/active-directory/) | 32 (see details) | <ul><li>Azure web credential provider</li><li>Azure Authenticator App</li><li>Biometric (Iris) &ndash; HoloLens 2 only</li><li>PIN &ndash; Optional for HoloLens (1st gen), required for HoloLens 2</li><li>Password</li></ul> |
| [Microsoft Account (MSA)](https://docs.microsoft.com/windows/security/identity-protection/access-control/microsoft-accounts) | 1 | <ul><li>Biometric (Iris) &ndash; HoloLens 2 only</li><li>PIN &ndash; Optional for HoloLens (1st gen), required for HoloLens 2</li><li>Password</li></ul> |
| [Local account](https://docs.microsoft.com/windows/security/identity-protection/access-control/local-accounts) | 1 | Password |
Cloud-connected accounts (AAD and MSA) offer more features because they can use Azure services.
## Setting up users
The most common way to set up a new user is during the HoloLens out-of-box experience (OOBE). During setup, HoloLens prompts for a user to sign in by using the account that they want to use on the device. This account can be a consumer Microsoft account or an enterprise account that has been configured in Azure. See Setting up your [HoloLens (1st gen)](hololens1-start.md) or [HoloLens 2](hololens2-start.md).
Like Windows on other devices, signing in during setup creates a user profile on the device. The user profile stores apps and data. The same account also provides Single Sign-on for apps such as Edge or Skype by using the Windows Account Manager APIs.
If you use an enterprise or organizational account to sign in to HoloLens, HoloLens enrolls in the organization's IT infrastructure. This enrollment allows your IT Admin to configure Mobile Device Management (MDM) to send group policies to your HoloLens.
By default, as for other Windows 10 devices, you'll have to sign in again when HoloLens restarts or resumes from standby. You can use the Settings app to change this behavior, or the behavior can be controlled by group policy.
### Linked accounts
As in the Desktop version of Windows, you can link additional web account credentials to your HoloLens account. Such linking makes it easier to access resources across or within apps (such as the Store) or to combine access to personal and work resources. After you connect an account to the device, you can grant permission to use the device to apps so that you don't have to sign in to each app individually.
Linking accounts does not separate the user data created on the device, such as images or downloads.
### Setting up multi-user support (AAD only)
> [!NOTE]
> **HoloLens (1st gen)** began supporting multiple AAD users in the [Windows 10 April 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018) as part of [Windows Holographic for Business](hololens-upgrade-enterprise.md).
HoloLens supports multiple users from the same AAD tenant. To use this feature, you must use an account that belongs to your organization to set up the device. Subsequently, other users from the same tenant can sign in to the device from the sign-in screen or by tapping the user tile on the Start panel. Only one user can be signed in at a time. When a user signs in, HoloLens signs out the previous user.
All users can use the apps installed on the device. However, each user has their own app data and preferences. Removing an app from the device removes it for all users.
## Removing users
You can remove a user from the device by going to **Settings** > **Accounts** > **Other people**. This action also reclaims space by removing all of that user's app data from the device.
## Using single sign-on within an app
As an app developer, you can take advantage of linked identities on HoloLens by using the [Windows Account Manager APIs](https://docs.microsoft.com/uwp/api/Windows.Security.Authentication.Web.Core), just as you would on other Windows devices. Some code samples for these APIs are available [here](https://go.microsoft.com/fwlink/p/?LinkId=620621).
Any account interrupts that might occur, such as requesting user consent for account information, two-factor authentication, and so forth, must be handled when the app requests an authentication token.
If your app requires a specific account type that hasn't been linked previously, your app can ask the system to prompt the user to add one. This request triggers the account settings pane to launch as a modal child of your app. For 2D apps, this window renders directly over the center of your app. For Unity apps, this request briefly takes the user out of your holographic app to render the child window. For information about customizing the commands and actions on this pane, see [WebAccountCommand Class](https://docs.microsoft.com/uwp/api/Windows.UI.ApplicationSettings.WebAccountCommand).
## Enterprise and other authentication
If your app uses other types of authentication, such as NTLM, Basic, or Kerberos, you can use [Windows Credential UI](https://docs.microsoft.com/uwp/api/Windows.Security.Credentials.UI) to collect, process, and store the user's credentials. The user experience for collecting these credentials is very similar to other cloud-driven account interrupts, and appears as a child app on top of your 2D app or briefly suspends a Unity app to show the UI.
## Deprecated APIs
One way in which developing for HoloLens differs from developing for Desktop is that the [OnlineIDAuthenticator](https://docs.microsoft.com/uwp/api/Windows.Security.Authentication.OnlineId.OnlineIdAuthenticator) API is not fully supported. Although the API returns a token if the primary account is in good-standing, interrupts such as those described in this article do not display any UI for the user and fail to correctly authenticate the account.
## Frequently asked questions
### Is Windows Hello for Business supported on HoloLens?
Windows Hello for Business (which supports using a PIN to sign in) is supported for HoloLens. To allow Windows Hello for Business PIN sign-in on HoloLens:
1. The HoloLens device must be [managed by MDM](hololens-enroll-mdm.md).
1. You must enable Windows Hello for Business for the device. ([See instructions for Microsoft Intune.](https://docs.microsoft.com/intune/windows-hello))
1. On HoloLens, the user can then use **Settings** > **Sign-in Options** > **Add PIN** to set up a PIN.
> [!NOTE]
> Users who sign in by using a Microsoft account can also set up a PIN in **Settings** > **Sign-in Options** > **Add PIN**. This PIN is associated with [Windows Hello](https://support.microsoft.com/help/17215/windows-10-what-is-hello), rather than [Windows Hello for Business](https://docs.microsoft.com/windows/security/identity-protection/hello-for-business/hello-overview).
#### Does the type of account change the sign-in behavior?
Yes, the behavior for the type of account affects the sign-in behavior. If you apply policies for sign-in, the policy is always respected. If no policy for sign-in is applied, these are the default behaviors for each account type:
- **Microsoft account**: signs in automatically
- **Local account**: always asks for password, not configurable in **Settings**
- **Azure AD**: asks for password by default, and configurable by **Settings** to no longer ask for password.
> [!NOTE]
> Inactivity timers are currently not supported, which means that the **AllowIdleReturnWithoutPassword** policy is only respected when the device goes into StandBy.
## Additional resources
Read much more about user identity protection and authentication on [the Windows 10 security and identity documentation](https://docs.microsoft.com/windows/security/identity-protection/).
Learn more about setting up hybrid identity infrastructure thorough the [Azure Hybrid identity documentation](https://docs.microsoft.com/azure/active-directory/hybrid/).

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devices/hololens/hololens-insider.md
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@ -3,50 +3,52 @@ title: Insider preview for Microsoft HoloLens (HoloLens)
description: It’s simple to get started with Insider builds and to provide valuable feedback for our next major operating system update for HoloLens.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 10/23/2018
audience: ITPro
ms.date: 1/6/2020
ms.reviewer:
manager: dansimp
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Insider preview for Microsoft HoloLens
Welcome to the latest Insider Preview builds for HoloLens! It’s simple to get started and provide valuable feedback for our next major operating system update for HoloLens.
Welcome to the latest Insider Preview builds for HoloLens! It’s simple to get started and provide valuable feedback for our next major operating system update for HoloLens.
<span id="get-insider" />
## How do I install the Insider builds?
On a device running the Windows 10 April 2018 Update, go to **Settings -> Update & Security -> Windows Insider Program** and select **Get started**. Link the account you used to register as a Windows Insider.
## Start receiving Insider builds
Then, select **Active development of Windows**, choose whether you’d like to receive **Fast** or **Slow** builds, and review the program terms.
On a device running the Windows 10 April 2018 Update, go to **Settings** -> **Update & Security** -> **Windows Insider Program** and select **Get started**. Link the account you used to register as a Windows Insider.
Select **Confirm -> Restart Now** to finish up. After your device has rebooted, go to **Settings -> Update & Security -> Check for updates** to get the latest build.
Then, select **Active development of Windows**, choose whether you’d like to receive **Fast** or **Slow** builds, and review the program terms.
## How do I stop receiving Insider builds?
Select **Confirm -> Restart Now** to finish up. After your device has rebooted, go to **Settings -> Update & Security -> Check for updates** to get the latest build.
If you no longer want to receive Insider builds of Windows Holographic, you can opt out when your HoloLens is running a production build, or you can [recover your device](https://docs.microsoft.com/windows/mixed-reality/reset-or-recover-your-hololens#perform-a-full-device-recovery) using the Windows Device Recovery Tool to recover your device to a non-Insider version of Windows Holographic.
## Stop receiving Insider builds
If you no longer want to receive Insider builds of Windows Holographic, you can opt out when your HoloLens is running a production build, or you can [recover your device](hololens-recovery.md) using the Windows Device Recovery Tool to recover your device to a non-Insider version of Windows Holographic.
To verify that your HoloLens is running a production build:
- Go to **Settings > System > About**, and find the build number.
- If the build number is 10.0.17763.1, your HoloLens is running a production build. [See the list of production build numbers.](https://www.microsoft.com/itpro/windows-10/release-information)
- [See the release notes for production build numbers.](hololens-release-notes.md)
To opt out of Insider builds:
- On a HoloLens running a production build, go to **Settings > Update & Security > Windows Insider Program**, and select **Stop Insider builds**.
- Follow the instructions to opt out your device.
## Provide feedback and report issues
Please use [the Feedback Hub app](hololens-feedback.md) on your HoloLens to provide feedback and report issues. Using Feedback Hub ensures that all necessary diagnostics information is included to help our engineers quickly debug and resolve the problem. Issues with the Chinese and Japanese version of HoloLens should be reported the same way.
>[!NOTE]
>Be sure to accept the prompt that asks whether you’d like Feedback Hub to access your Documents folder (select **Yes** when prompted).
## Note for developers
You are welcome and encouraged to try developing your applications using Insider builds of HoloLens. Check out the [HoloLens Developer Documentation](https://developer.microsoft.com/windows/mixed-reality/development) to get started. Those same instructions work with Insider builds of HoloLens. You can use the same builds of Unity and Visual Studio that you're already using for HoloLens development.
## Provide feedback and report issues
Please use [the Feedback Hub app](https://docs.microsoft.com/windows/mixed-reality/give-us-feedback) on your HoloLens or Windows 10 PC to provide feedback and report issues. Using Feedback Hub ensures that all necessary diagnostics information is included to help our engineers quickly debug and resolve the problem. Issues with the Chinese and Japanese version of HoloLens should be reported the same way.
>[!NOTE]
>Be sure to accept the prompt that asks whether you’d like Feedback Hub to access your Documents folder (select **Yes** when prompted).

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---
title: Install apps on HoloLens (HoloLens)
description: The recommended way to install apps on HoloLens is to use Microsoft Store for Business.
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.topic: article
ms.localizationpriority: medium
ms.date: 10/23/2018
---
# Install apps on HoloLens
The recommended way to install Universal Windows Platform (UWP) apps on HoloLens is to use Microsoft Store for Business. You can make your own [line-of-business application](https://technet.microsoft.com/itpro/windows/manage/working-with-line-of-business-apps) available through Microsoft Store for Business.
You can also deploy apps using your mobile device management (MDM) provider or use the Windows Device Portal to install apps.
## Use Microsoft Store for Business to deploy apps to HoloLens
Microsoft Store for Business is a private Microsoft Store for your enterprise. People in your organization can open the Store app and select your private Store to install apps that you have made available to them.
![How Microsoft Store for Business appears in Store app](images/wsfb-private.png)
In your Microsoft Store for Business dashboard, you can also download apps to distribute to devices that aren't connected to the Internet, plus add line-of-business (LOB) apps for distribution.
### Requirements
- You need to be a global administrator for your Azure Active Directory (Azure AD) tenant.
>[!TIP]
>You can create an Azure AD account and tenant as part of the Store for Business sign-up process.
- End users need Azure AD accounts when they access Store for Business content from Windows-based devices.
### Microsoft Store for Business process
1. [Sign up for Microsoft Store for Business.](https://technet.microsoft.com/itpro/windows/manage/sign-up-windows-store-for-business)
2. [Assign roles and permissions for managing your Store for Business.](https://technet.microsoft.com/itpro/windows/manage/roles-and-permissions-windows-store-for-business)
3. (Optional) [Configure Microsoft Store for Business to work with your MDM provider.](https://technet.microsoft.com/itpro/windows/manage/configure-mdm-provider-windows-store-for-business)
3. [Get apps for your Store for Business.](https://technet.microsoft.com/itpro/windows/manage/acquire-apps-windows-store-for-business)
4. [Distribute apps to your employees.](https://technet.microsoft.com/itpro/windows/manage/distribute-apps-to-your-employees-windows-store-for-business)
### Install apps on HoloLens from Microsoft Store for Business
The method that you use to install an app from your Microsoft Store for Business on HoloLens depends on the distribution method that you choose.
| Distribution method | To install on HoloLens|
| --- | --- |
| [Using private store](https://docs.microsoft.com/microsoft-store/distribute-apps-from-your-private-store) | Open the Store app and select the tab for your organization to choose from available apps. |
| Using MDM | [You can configure MDM to synchronize your Store for Business inventory.](https://technet.microsoft.com/itpro/windows/manage/distribute-apps-with-management-tool)</br></br> See the **Important** note in [Use MDM to deploy apps to HoloLens.](#use-mdm-to-deploy-apps-to-hololens) |
## Use MDM to deploy apps to HoloLens
>[!IMPORTANT]
>Online-licensed apps cannot be deployed with Microsoft Store for Business on HoloLens via an MDM provider. If attempted, apps will remain in “downloading” state. Instead, you can use your MDM provider to deploy MDM-hosted apps to HoloLens, or deploy offline-licensed apps to HoloLens via Store for Business
You can deploy UWP apps to HoloLens using your MDM provider. For Intune instructions, see [Deploy apps in Microsoft Intune](https://docs.microsoft.com/intune/deploy-use/add-apps).
Using Intune, you can also [monitor your app deployment](https://docs.microsoft.com/intune/deploy-use/monitor-apps-in-microsoft-intune).
## Use the Windows Device Portal to install apps on HoloLens
>[!IMPORTANT]
>When you set up HoloLens to use the Device Portal, you must enable **Developer Mode** on the device. **Developer Mode** on a device that has been upgraded to Windows Holographic for Business enables side-loading of apps, which risks the installation of apps that have not been certified by the Microsoft Store. Administrators can block the ability to enable **Developer Mode** using the **ApplicationManagement/AllowDeveloper Unlock** setting in the [Policy CSP](https://msdn.microsoft.com/library/windows/hardware/dn904962.aspx). [Learn more about Developer Mode.](https://msdn.microsoft.com/windows/uwp/get-started/enable-your-device-for-development#developer-mode)
1. [Set up the HoloLens to use the Windows Device Portal](https://developer.microsoft.com/windows/mixed-reality/using_the_windows_device_portal#setting_up_hololens_to_use_windows_device_portal). The Device Portal is a web server on your HoloLens that you can connect to from a web browser on your PC.
2. On a PC, connect to the HoloLens using [Wi-Fi](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal.html#connecting_over_wi-fi) or [USB](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal.html#connecting_over_usb).
3. [Create a user name and password](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal.html#creating_a_username_and_password) if this is the first time you connect to the Windows Device Portal, or enter the user name and password that you previously set up.
>[!TIP]
>If you see a certificate error in the browser, follow [these troubleshooting steps](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal.html#security_certificate).
4. In the Windows Device Portal, click **Apps**.
![App Manager](images/apps.png)
5. In **Install app**, select an **app package** from a folder on your computer or network. If the app package requires additional software, such as dependency frameworks, select **I want to specify framework packages**.
6. In **Deploy**, click **Go** to deploy the app package and added dependencies to the connected HoloLens.

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@ -1,36 +0,0 @@
---
title: Install localized versions of HoloLens (HoloLens)
description: Learn how to install the Chinese or Japanese versions of HoloLens
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/13/2018
---
# Install localized versions of HoloLens
In order to switch to the Chinese or Japanese version of HoloLens, you’ll need to download the build for the language on a PC and then install it on your HoloLens using the Windows Device Recovery Tool (WDRT).
>[!IMPORTANT]
>Installing the Chinese or Japanese builds of HoloLens using WDRT will delete existing data, like personal files and settings, from your HoloLens.
2. On your PC, download and install [the Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
3. Download the package for the language you want to your PC: [Simplified Chinese](https://aka.ms/hololensdownload-ch) or [Japanese](https://aka.ms/hololensdownload-jp).
4. When the download is finished, select **File Explorer > Downloads**. Right-click the zipped folder you just downloaded, and select **Extract all... > Extract** to unzip it.
5. Connect your HoloLens to your PC using the micro-USB cable it came with. (Even if you've been using other cables to connect your HoloLens, this one works best.) 
6. The tool will automatically detect your HoloLens. Select the Microsoft HoloLens tile.
7. On the next screen, select **Manual package selection** and choose the installation file contained in the folder you unzipped in step 4. (Look for a file with the extension “.ffu”.)
8. Select **Install software** and follow the instructions to finish installing.
9. Once the build is installed, HoloLens setup will start automatically. Put on the device and follow the setup directions.
When you’re done with setup, go to **Settings -> Update & Security -> Windows Insider Program** and check that you’re configured to receive the latest preview builds. The Chinese/Japanese version of HoloLens will be kept up-to-date with the latest preview builds via the Windows Insider Program the same way the English version is.
## Note for language support
- You can’t change the system language between English, Japanese, and Chinese using the Settings app. Flashing a new build is the only supported way to change the device system language.
- While you can enter Simplified Chinese / Japanese text using the on-screen Pinyin keyboard, typing in Simplified Chinese / Japanese using a Bluetooth hardware keyboard is not supported at this time. However, on Chinese/Japanese HoloLens, you can continue to use a BT keyboard to type in English (the ~ key on a hardware keyboard toggles the keyboard to type in English).

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devices/hololens/hololens-kiosk.md
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@ -3,22 +3,24 @@ title: Set up HoloLens in kiosk mode (HoloLens)
description: Use a kiosk configuration to lock down the apps on HoloLens.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/13/2018
ms.reviewer:
manager: dansimp
---
# Set up HoloLens in kiosk mode
In Windows 10, version 1803, you can configure your HoloLens devices to run as multi-app or single-app kiosks. You can also configure guest access for a HoloLens kiosk device by [designating a SpecialGroup account in your XML file.](#guest)
In Windows 10, version 1803, you can configure your HoloLens devices to run as multi-app or single-app kiosks. You can also configure guest access for a HoloLens kiosk device by [designating a SpecialGroup account in your XML file.](#add-guest-access-to-the-kiosk-configuration-optional)
When HoloLens is configured as a multi-app kiosk, only the allowed apps are available to the user. The benefit of a multi-app kiosk, or fixed-purpose device, is to provide an easy-to-understand experience for individuals by putting in front of them only the things they need to use, and removing from their view the things they don’t need to access.
Single-app kiosk mode starts the specified app when the user signs in, and restricts the user's ability to launch new apps or change the running app. When single-app kiosk mode is enabled for HoloLens, the bloom gesture and Cortana are disabled, and placed apps aren't shown in the user's surroundings.
Single-app kiosk mode starts the specified app when the user signs in, and restricts the user's ability to launch new apps or change the running app. When single-app kiosk mode is enabled for HoloLens, the [start gestures](https://docs.microsoft.com/hololens/hololens2-basic-usage#start-gesture) (including [Bloom](https://docs.microsoft.com/hololens/hololens1-basic-usage) on HoloLens (1st Gen)) and Cortana are disabled, and placed apps aren't shown in the user's surroundings.
The following table lists the device capabilities in the different kiosk modes.
@ -38,24 +40,22 @@ The [AssignedAccess Configuration Service Provider (CSP)](https://docs.microsoft
>Be aware that voice commands are enabled for kiosk mode configured in Microsoft Intune or provisioning packages, even if the Cortana app is not selected as a kiosk app.
For HoloLens devices running Windows 10, version 1803, there are three methods that you can use to configure the device as a kiosk:
- You can use [Microsoft Intune or other mobile device management (MDM) service](#intune-kiosk) to configure single-app and multi-app kiosks.
- You can [use a provisioning package](#ppkg-kiosk) to configure single-app and multi-app kiosks.
- You can [use the Windows Device Portal](#portal-kiosk) to configure single-app kiosks. This method is recommended only for demonstrations, as it requires that developer mode be enabled on the device.
- You can use [Microsoft Intune or other mobile device management (MDM) service](#set-up-kiosk-mode-using-microsoft-intune-or-mdm-windows-10-version-1803) to configure single-app and multi-app kiosks.
- You can [use a provisioning package](#setup-kiosk-mode-using-a-provisioning-package-windows-10-version-1803) to configure single-app and multi-app kiosks.
- You can [use the Windows Device Portal](#set-up-kiosk-mode-using-the-windows-device-portal-windows-10-version-1607-and-version-1803) to configure single-app kiosks. This method is recommended only for demonstrations, as it requires that developer mode be enabled on the device.
For HoloLens devices running Windows 10, version 1607, you can [use the Windows Device Portal](#portal-kiosk) to configure single-app kiosks.
For HoloLens devices running Windows 10, version 1607, you can [use the Windows Device Portal](#set-up-kiosk-mode-using-the-windows-device-portal-windows-10-version-1607-and-version-1803) to configure single-app kiosks.
<span id="start-kiosk"/>
## Start layout for HoloLens
## Start layout for HoloLens
If you use [MDM, Microsoft Intune](#intune-kiosk), or a [provisioning package](#ppkg-kiosk) to configure a multi-app kiosk, the procedure requires a Start layout. Start layout customization isn't supported in Holographic for Business, so you'll need to use a placeholder Start layout.
If you use [MDM, Microsoft Intune](#set-up-kiosk-mode-using-microsoft-intune-or-mdm-windows-10-version-1803), or a [provisioning package](#setup-kiosk-mode-using-a-provisioning-package-windows-10-version-1803) to configure a multi-app kiosk, the procedure requires a Start layout. Start layout customization isn't supported in Holographic for Business, so you'll need to use a placeholder Start layout.
>[!NOTE]
>Because a single-app kiosk launches the kiosk app when a user signs in, there is no Start screen displayed.
<span id="start-layout-file-for-intune" />
### Start layout file for MDM (Intune and others)
Save the following sample as an XML file. You will select this file when you configure the kiosk in Microsoft Intune (or in another MDM service that provides a kiosk profile).
Save the following sample as an XML file. You can use this file when you configure the multi-app kiosk in Microsoft Intune (or in another MDM service that provides a kiosk profile).
>[!NOTE]
>If you need to use a custom setting and full XML configuration to set up a kiosk in your MDM service, use the [Start layout instructions for a provisioning package](#start-layout-for-a-provisioning-package).
@ -78,7 +78,7 @@ Save the following sample as an XML file. You will select this file when you con
### Start layout for a provisioning package
You will [create an XML file](#ppkg-kiosk) to define the kiosk configuration to be included in a provisioning package. Use the following sample in the `StartLayout` section of your XML file.
You will [create an XML file](#setup-kiosk-mode-using-a-provisioning-package-windows-10-version-1803) to define the kiosk configuration to be included in a provisioning package. Use the following sample in the `StartLayout` section of your XML file.
```xml
<!-- This section is required for parity with Desktop Assigned Access. It is not currently used on HoloLens -->
@ -98,34 +98,28 @@ You will [create an XML file](#ppkg-kiosk) to define the kiosk configuration to
]]>
</StartLayout>
<!-- This section is required for parity with Desktop Assigned Access. It is not currently used on HoloLens -->
```
```
<span id="intune-kiosk"/>
## Set up kiosk mode using Microsoft Intune or MDM (Windows 10, version 1803)
For HoloLens devices that are managed by Microsoft Intune, you [create a device profile](https://docs.microsoft.com/intune/device-profile-create) and configure the [Kiosk settings](https://docs.microsoft.com/intune/kiosk-settings).
For other MDM services, check your provider's documentation for instructions. If you need to use a custom setting and full XML configuration to set up a kiosk in your MDM service, [create an XML file that defines the kiosk configuration](#create-xml-file), and make sure to include the [Start layout](#start-layout-for-a-provisioning-package) in the XML file.
For other MDM services, check your provider's documentation for instructions. If you need to use a custom setting and full XML configuration to set up a kiosk in your MDM service, [create an XML file that defines the kiosk configuration](#create-a-kiosk-configuration-xml-file), and make sure to include the [Start layout](#start-layout-for-a-provisioning-package) in the XML file.
<span id="ppkg-kiosk"/>
## Setup kiosk mode using a provisioning package (Windows 10, version 1803)
Process:
1. [Create an XML file that defines the kiosk configuration.](#create-xml-file)
2. [Add the XML file to a provisioning package.](#add-xml)
3. [Apply the provisioning package to HoloLens.](#apply-ppkg)
1. [Create an XML file that defines the kiosk configuration.](#create-a-kiosk-configuration-xml-file)
2. [Add the XML file to a provisioning package.](#add-the-kiosk-configuration-xml-file-to-a-provisioning-package)
3. [Apply the provisioning package to HoloLens.](#apply-the-provisioning-package-to-hololens)
<span id="create-xml-file"/>
### Create a kiosk configuration XML file
Follow [the instructions for creating a kiosk configuration XML file for desktop](https://docs.microsoft.com/windows/configuration/lock-down-windows-10-to-specific-apps#configure-a-kiosk-using-a-provisioning-package), with the following exceptions:
- Do not include Classic Windows applications (Win32) since they aren't supported on HoloLens.
- Use the [placeholder Start XML](#start-kiosk) for HoloLens.
- Use the [placeholder Start XML](#start-layout-for-hololens) for HoloLens.
<span id="guest" />
#### Add guest access to the kiosk configuration (optional)
In the [Configs section of the XML file](https://docs.microsoft.com/windows/configuration/lock-down-windows-10-to-specific-apps#configs), you can configure a special group named **Visitor** to allow guests to use the kiosk. When the kiosk is configured with the **Visitor** special group, a "**Guest**" option is added to the sign-in page. The **Guest** account does not require a password, and any data associated with the account is deleted when the account signs out.
@ -141,8 +135,6 @@ Use the following snippet in your kiosk configuration XML to enable the **Guest*
</Configs>
```
<span id="add-xml"/>
### Add the kiosk configuration XML file to a provisioning package
1. Open [Windows Configuration Designer](https://www.microsoft.com/store/apps/9nblggh4tx22).
@ -153,27 +145,25 @@ Use the following snippet in your kiosk configuration XML to enable the **Guest*
6. Expand **Runtime settings** &gt; **AssignedAccess** &gt; **MultiAppAssignedAccessSettings**.
7. In the center pane, click **Browse** to locate and select the kiosk configuration XML file that you created.
![Screenshot of the MultiAppAssignedAccessSettings field in Windows Configuration Designer](images/multiappassignedaccesssettings.png)
![Screenshot of the MultiAppAssignedAccessSettings field in Windows Configuration Designer](images/multiappassignedaccesssettings.png)
8. (**Optional**: If you want to apply the provisioning package after device initial setup and there is an admin user already available on the kiosk device, skip this step.) Create an admin user account in **Runtime settings** &gt; **Accounts** &gt; **Users**. Provide a **UserName** and **Password**, and select **UserGroup** as **Administrators**. With this account, you can view the provisioning status and logs if needed.
8. (**Optional**: If you already have a non-admin account on the kiosk device, skip this step.) Create a local standard user account in **Runtime settings** &gt; **Accounts** &gt; **Users**. Make sure the **UserName** is the same as the account that you specify in the configuration XML. Select **UserGroup** as **Standard Users**.
8. On the **File** menu, select **Save.**
9. On the **Export** menu, select **Provisioning package**.
10. Change **Owner** to **IT Admin**, which will set the precedence of this provisioning package higher than provisioning packages applied to this device from other sources, and then select **Next.**
9. (**Optional**: If you already have a non-admin account on the kiosk device, skip this step.) Create a local standard user account in **Runtime settings** &gt; **Accounts** &gt; **Users**. Make sure the **UserName** is the same as the account that you specify in the configuration XML. Select **UserGroup** as **Standard Users**.
10. On the **File** menu, select **Save.**
11. On the **Export** menu, select **Provisioning package**.
12. Change **Owner** to **IT Admin**, which will set the precedence of this provisioning package higher than provisioning packages applied to this device from other sources, and then select **Next.**
11. On the **Provisioning package security** page, do not select **Enable package encryption** or provisioning will fail on HoloLens. You can choose to enable package signing.
13. On the **Provisioning package security** page, do not select **Enable package encryption** or provisioning will fail on HoloLens. You can choose to enable package signing.
- **Enable package signing** - If you select this option, you must select a valid certificate to use for signing the package. You can specify the certificate by clicking **Browse** and choosing the certificate you want to use to sign the package.
12. Click **Next** to specify the output location where you want the provisioning package to go when it's built. By default, Windows Configuration Designer uses the project folder as the output location. Optionally, you can click **Browse** to change the default output location.
14. Click **Next** to specify the output location where you want the provisioning package to go when it's built. By default, Windows Configuration Designer uses the project folder as the output location. Optionally, you can click **Browse** to change the default output location.
13. Click **Next**.
15. Click **Next**.
14. Click **Build** to start building the package. The provisioning package doesn't take long to build. The project information is displayed in the build page and the progress bar indicates the build status.
16. Click **Build** to start building the package. The provisioning package doesn't take long to build. The project information is displayed in the build page and the progress bar indicates the build status.
<span id="apply-ppkg"/>
### Apply the provisioning package to HoloLens
1. Connect HoloLens via USB to a PC and start the device, but do not continue past the **Fit** page of OOBE (the first page with the blue box).
@ -189,7 +179,6 @@ Use the following snippet in your kiosk configuration XML to enable the **Guest*
7. You will see whether the package was applied successfully or not. If it failed, you can fix your package and try again. If it succeeded, proceed with OOBE.
<span id="portal-kiosk"/>
## Set up kiosk mode using the Windows Device Portal (Windows 10, version 1607 and version 1803)
1. [Set up the HoloLens to use the Windows Device Portal](https://developer.microsoft.com/windows/mixed-reality/using_the_windows_device_portal#setting_up_hololens_to_use_windows_device_portal). The Device Portal is a web server on your HoloLens that you can connect to from a web browser on your PC.
@ -209,7 +198,7 @@ Use the following snippet in your kiosk configuration XML to enable the **Guest*
![Kiosk Mode](images/kiosk.png)
>[!NOTE]
>The kiosk mode option will be available if the device is [enrolled in device management](hololens-enroll-mdm.md) and has a [license to upgrade to Windows Holographic for Business](hololens-upgrade-enterprise.md).
>The kiosk mode option will be available if the device is [enrolled in device management](hololens-enroll-mdm.md) and has a [license to upgrade to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
5. Select **Enable Kiosk Mode**, choose an app to run when the device starts, and click **Save**.
@ -226,4 +215,4 @@ Use the following snippet in your kiosk configuration XML to enable the **Guest*
Watch how to configure a kiosk in a provisioning package.
>[!VIDEO https://www.microsoft.com/videoplayer/embed/fa125d0f-77e4-4f64-b03e-d634a4926884?autoplay=false]
>[!VIDEO https://www.microsoft.com/videoplayer/embed/fa125d0f-77e4-4f64-b03e-d634a4926884?autoplay=false]

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@ -0,0 +1,160 @@
---
title: HoloLens known issues
description: This is the list of known issues that may affect HoloLens developers.
keywords: troubleshoot, known issue, help
author: mattzmsft
ms.author: mazeller
ms.date: 8/30/2019
ms.topic: article
HoloLens and holograms: Frequently asked questions
manager: jarrettr
ms.prod: hololens
appliesto:
- HoloLens 1
---
# HoloLens known issues
This is the current list of known issues for HoloLens that affect developers. Check here first if you are seeing an odd behavior. This list will be kept updated as new issues are discovered or reported, or as issues are addressed in future HoloLens software updates.
## Unable to connect and deploy to HoloLens through Visual Studio
>[!NOTE]
>Last Update: 8/8 @ 5:11PM - Visual Studio has released VS 2019 Version 16.2 which includes a fix to this issue. We recommend updating to this newest version to avoid experiencing this error.
Visual Studio has released VS 2019 Version 16.2 which includes a fix to this issue. We recommend updating to this newest version to avoid experiencing this error.
Issue root-cause: Users who used Visual Studio 2015 or early releases of Visual Studio 2017 to deploy and debug applications on their HoloLens and then subsequently used the latest versions of Visual Studio 2017 or Visual Studio 2019 with the same HoloLens will be affected. The newer releases of Visual Studio deploy a new version of a component, but files from the older version are left over on the device, causing the newer version to fail. This causes the following error message: DEP0100: Please ensure that target device has developer mode enabled. Could not obtain a developer license on \<ip\> due to error 80004005.
### Workaround
Our team is currently working on a fix. In the meantime, you can use the following steps to work around the issue and help unblock deployment and debugging:
1. Open Visual Studio
1. Select **File** > **New** > **Project**.
1. Select **Visual C#** > **Windows Desktop** > **Console App (.NET Framework)**.
1. Give the project a name (such as "HoloLensDeploymentFix") and make sure the Framework is set to at least .NET Framework 4.5, then Select **OK**.
1. Right-click on the **References** node in Solution Explorer and add the following references (select to the **Browse** section and select **Browse**):
``` CMD
C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\Microsoft.Tools.Deploy.dll
C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\Microsoft.Tools.Connectivity.dll
C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\SirepInterop.dll
```
>[!NOTE]
>If you don't have 10.0.18362.0 installed, use the most recent version that you have.
1. Right-click on the project in Solution Explorer and select **Add** > **Existing Item**.
1. Browse to C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86 and change the filter to **All Files (\*.\*)**.
1. Select both SirepClient.dll and SshClient.dll, and Select **Add**.
1. Locate and select both files in Solution Explorer (they should be at the bottom of the list of files) and change **Copy to Output Directory** in the **Properties** window to **Copy always**.
1. At the top of the file, add the following to the existing list of `using` statements:
``` CMD
using Microsoft.Tools.Deploy;
using System.Net;
```
1. Inside of `static void Main(...)`, add the following code:
``` PowerShell
RemoteDeployClient client = RemoteDeployClient.CreateRemoteDeployClient();
client.Connect(new ConnectionOptions()
{
Credentials = new NetworkCredential("DevToolsUser", string.Empty),
IPAddress = IPAddress.Parse(args[0])
});
client.RemoteDevice.DeleteFile(@"C:\Data\Users\DefaultAccount\AppData\Local\DevelopmentFiles\VSRemoteTools\x86\CoreCLR\mscorlib.ni.dll");
```
1. Select **Build** > **Build Solution**.
1. Open a Command Prompt Window and cd to the folder that contains the compiled .exe file (for example, C:\MyProjects\HoloLensDeploymentFix\bin\Debug)
1. Run the executable and provide the device's IP address as a command-line argument. (If connected using USB, you can use 127.0.0.1, otherwise use the device’s Wi-Fi IP address.) For example, "HoloLensDeploymentFix 127.0.0.1"
1. After the tool has exited without any messages (this should only take a few seconds), you will now be able to deploy and debug from Visual Studio 2017 or newer. Continued use of the tool is not necessary.
We will provide further updates as they become available.
## Issues launching the Microsoft Store and apps on HoloLens
> [!NOTE]
> Last Update: 4/2 @ 10 AM - Issue resolved.
You may experience issues when trying to launch the Microsoft Store and apps on HoloLens. We've determined that the issue occurs when background app updates deploy a newer version of framework packages in specific sequences while one or more of their dependent apps are still running. In this case, an automatic app update delivered a new version of the .NET Native Framework (version 10.0.25531 to 10.0.27413) caused the apps that are running to not correctly update for all running apps consuming the prior version of the framework. The flow for framework update is as follows:
1. The new framework package is downloaded from the store and installed
1. All apps using the older framework are ‘updated’ to use the newer version
If step 2 is interrupted before completion then any apps for which the newer framework wasn’t registered will fail to launch from the start menu. We believe any app on HoloLens could be affected by this issue.
Some users have reported that closing hung apps and launching other apps such as Feedback Hub, 3D Viewer or Photos resolves the issue for them&mdash;however, this does not work 100% of the time.
We have root caused that this issue was not caused the update itself, but a bug in the OS that resulted in the .NET Native framework update being handled incorrectly. We are pleased to announce that we have identified a fix and have released an update (OS version 17763.380) containing the fix.
To see if your device can take the update, please:
1. Go to the Settings app and open **Update & Security**.
1. Select **Check for Updates**.
1. If update to 17763.380 is available, please update to this build to receive the fix for the App Hang bug
1. Upon updating to this version of the OS, the Apps should work as expected.
Additionally, as we do with every HoloLens OS release, we have posted the FFU image to the [Microsoft Download Center](https://aka.ms/hololensdownload/10.0.17763.380).
If you would not like to take the update, we have released a new version of the Microsoft Store UWP app as of 3/29. After you have the updated version of the Store:
1. Open the Store and confirm that it loads.
1. Use the bloom gesture to open the menu.
1. Attempt to open previously broken apps.
1. If it still cannot be launched, tap and hold the icon of the broken app and select uninstall.
1. Resinstall these apps from the store.
If your device is still unable to load apps, you can sideload a version of the .NET Native Framework and Runtime through the download center by following these steps:
1. Please download [this zip file](https://download.microsoft.com/download/8/5/C/85C23745-794C-419D-B8D7-115FBCCD6DA7/netfx_1.7.zip) from the Microsoft Download Center. Unzipping will produce two files. Microsoft.NET.Native.Runtime.1.7.appx and Microsoft.NET.Native.Framework.1.7.appx
1. Please verify that your device is dev unlocked. If you haven’t done that before the instructions to do that are [here](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
1. You then want to get into the Windows Device Portal. Our recommendation is to do this over USB and you would do that by typing http://127.0.0.1:10080 into your browser.
1. After you have the Windows Device Portal up we need you to “side load” the two files that you downloaded. To do that you need to go down the left side bar until you get to the **Apps** section and select **Apps**.
1. You will then see a screen that is similar to the below. You want to go to the section that says **Install App** and browse to where you unzipped those two APPX files. You can only do one at a time, so after you select the first one, then click on “Go” under the Deploy section. Then do this for the second APPX file.
![Windows Device Portal to Install Side-Loaded app](images/20190322-DevicePortal.png)
1. At this point we believe your applications should start working again and that you can also get to the Store.
1. In some cases, it is necessary run the additional step of launching the 3D Viewer app before affected apps will launch.
We appreciate your patience as we have gone through the process to get this issue resolved, and we look forward to continued working with our community to create successful Mixed Reality experiences.
## Device Update
- 30 seconds after a new update, the shell may disappear one time. Please perform the **bloom** gesture to resume your session.
## Visual Studio
- See [Install the tools](https://docs.microsoft.com/windows/mixed-reality/install-the-tools) for the most up-to-date version of Visual Studio that is recommended for HoloLens development.
- When deploying an app from Visual Studio to your HoloLens, you may see the error: **The requested operation cannot be performed on a file with a user-mapped section open. (Exception from HRESULT: 0x800704C8)**. If this happens, try again and your deployment will generally succeed.
## Emulator
- Not all apps in the Microsoft Store are compatible with the emulator. For example, Young Conker and Fragments are not playable on the emulator.
- You cannot use the PC webcam in the Emulator.
- The Live Preview feature of the Windows Device Portal does not work with the emulator. You can still capture Mixed Reality videos and images.
## Unity
- See [Install the tools](https://docs.microsoft.com/windows/mixed-reality/install-the-tools) for the most up-to-date version of Unity recommended for HoloLens development.
- Known issues with the Unity HoloLens Technical Preview are documented in the [HoloLens Unity forums](https://forum.unity3d.com/threads/known-issues.394627/).
## Windows Device Portal
- The Live Preview feature in Mixed Reality capture may exhibit several seconds of latency.
- On the Virtual Input page, the Gesture and Scroll controls under the Virtual Gestures section are not functional. Using them will have no effect. The virtual keyboard on the same page works correctly.
- After enabling Developer Mode in Settings, it may take a few seconds before the switch to turn on the Device Portal is enabled.
## API
- If the application sets the [focus point](https://docs.microsoft.com/windows/mixed-reality/focus-point-in-unity) behind the user or the normal to camera.forward, holograms will not appear in Mixed Reality Capture photos or videos. Until this bug is fixed in Windows, if applications actively set the [focus point](https://docs.microsoft.com/windows/mixed-reality/focus-point-in-unity) they should ensure the plane normal is set opposite camera-forward (for example, normal = -camera.forward).
## Xbox Wireless Controller
- Xbox Wireless Controller S must be updated before it can be used with HoloLens. Ensure you are [up to date](https://support.xbox.com/xbox-one/accessories/update-controller-for-stereo-headset-adapter) before attempting to pair your controller with a HoloLens.
- If you reboot your HoloLens while the Xbox Wireless Controller is connected, the controller will not automatically reconnect to HoloLens. The Guide button light will flash slowly until the controller powers off after 3 minutes. To reconnect your controller immediately, power off the controller by holding the Guide button until the light turns off. When you power your controller on again, it will reconnect to HoloLens.
- If your HoloLens enters standby while the Xbox Wireless Controller is connected, any input on the controller will wake the HoloLens. You can prevent this by powering off your controller when you are done using it.

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---
title: Licenses for Mixed Reality Deployment
description:
ms.prod: hololens
ms.sitesec: library
author: pawinfie
ms.author: pawinfie
audience: ITPro
ms.topic: article
ms.localizationpriority: high
ms.date: 1/23/2020
ms.reviewer:
manager: bradke
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Licenses Required for Mixed Reality Deployment
If you plan on using a Mobile Device Management system (MDM) to manage your HoloLens, please review the MDM License Guidance section.
## Mobile Device Management (MDM) Licenses Guidance
If you plan on using an MDM other than Intune, an [Azure Active Directory Licenses](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis) is required.
If you plan on using Intune as your MDM, you can acquire an [Enterprise Mobility + Security (EMS) suite (E3 or E5) licenses](https://www.microsoft.com/microsoft-365/enterprise-mobility-security/compare-plans-and-pricing). **Please note that Azure AD is included in both suites.**
## Identify the licenses needed for your scenario and products
### Remote Assist License Requirements
Make sure you have the required licensing and device. Updated licensing and product requirements can be found [here](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/requirements).
1. [Remote Assist License](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis)
1. [Teams Freemium/Teams](https://products.office.com/microsoft-teams/free)
1. [Azure Active Directory (Azure AD) License](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis)
### Guides License Requirements
Updated licensing and device requirements can be found [here](https://docs.microsoft.com/dynamics365/mixed-reality/guides/requirements).
1. [Azure Active Directory (Azure AD) License](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis)
1. [Power BI](https://powerbi.microsoft.com/desktop/)
1. [Guides](https://docs.microsoft.com/dynamics365/mixed-reality/guides/setup)
### Scenario 1: Kiosk Mode
If you are not planning to use an MDM to manage your device and you are planning to use a local account or an MSA as the login identity, you will not need any additional licenses. Kiosk mode can be accomplished using a provisioning packages.
1. If you are **not** planning to use an MDM to manage your device and you are planning to use a local account or an MSA as the login identity, you will not need any additional licenses. Kiosk mode can be accomplished using a provisioning packages.
1. If you are planning to use an MDM other than Intune, your MDM provider will have steps on configuring Kiosk mode.
1. If you are planning to use **Intune** as your MDM, implementation directions can be found in [Configuring your Network for HoloLens]().

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@ -1,31 +1,53 @@
---
title: Share HoloLens with multiple people (HoloLens)
description: You can configure HoloLens to be shared by multiple Azure Active Directory accounts.
title: Share your HoloLens with multiple people
description: You can configure HoloLens to be shared by multiple Azure Active Directory accounts, or by multiple users that use a single account.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 04/30/2018
ms.date: 09/16/2019
ms.reviewer:
manager: dansimp
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Share HoloLens with multiple people
# Share your HoloLens with multiple people
It's common to share one HoloLens with many people or to have many people share a set of HoloLens devices. This article describes the different ways in which you can share a device.
A HoloLens device can be shared by multiple Azure Active Directory (Azure AD) accounts, each with their own user settings and user data on the device.
## Share with multiple people, each using their own account
**Prerequisite**: The HoloLens device must be running Windows 10, version 1803, and be [upgraded to Windows Holographic for Business](hololens-upgrade-enterprise.md).
**Prerequisite**: The HoloLens device must be running Windows 10, version 1803 or later. HoloLens (1st gen) also need to be [upgraded to Windows Holographic for Business](hololens-upgrade-enterprise.md).
During setup, you must select **My work or school owns it** and sign in with an Azure AD account. After setup, ensure that **Other People** appears in **Settings** > **Accounts**.
When they use their own Azure Active Directory (Azure AD) accounts, multiple users can each keep their own user settings and user data on the device.
Other people can use the HoloLens device by signing in with their Azure AD account credentials. To switch users, press the power button once to go to standby and then press the power button again to return to the lock screen, or select the user tile on the upper right of the pins panel to sign out the current user.
To make sure that multiple people can use their own accounts on your HoloLens, follow these steps to configure it:
>[!NOTE]
>Each subsequent user will need to perform [Calibration](https://developer.microsoft.com/windows/mixed-reality/calibration) in order to set their correct interpupillary distance (PD) for the device while signed in.
1. Make sure the the device is running Windows 10, version 1803 or later.
> [!IMPORTANT]
> If you are using a HoloLens (1st gen) device, [upgrade the device to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
1. When you set up the device, select **My work or school owns it** and sign in by using an Azure AD account.
1. After you finish setup, make sure that the account settings (**Settings** > **Accounts**) includes **Other users**.
To see users on the device or to remove a user from the device, go to **Settings** > **Accounts** > **Other users**.
To use HoloLens, each user follows these steps:
1. If another user has been using the device, do one of the following:
- Press the power button once to go to standby, and then press the power button again to return to the lock screen
- HoloLens 2 users may select the user tile on the top of the Pins panel to sign out the current user.
1. Use your Azure AD account credentials to sign in to the device.
If this is the first time that you have used the device, you have to [calibrate](hololens-calibration.md) HoloLens to your own eyes.
To see a list of the device users or to remove a user from the device, go to **Settings** > **Accounts** > **Other users**.
## Share with multiple people, all using the same account
Multiple users can also share a HoloLens device while using a single user account.
**On HoloLens 2**, when a new user puts the device on their head for the first time (while keeping the same account signed in), the device prompts the new user to quickly calibrate and personalize the viewing experience. The device can store the calibration information so that in the future, the device can automatically optimize the quality and comfort of each user's viewing experience. The users do not need to calibrate the device again.
**On HoloLens (1st gen)** users sharing an account will need to ask to recalibrate in the Settings app. Read more about [calibration](hololens-calibration.md).

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---
title: Connect to a network
description: Instructions on how to connect to internet with HoloLens and how to identify the device's IP address.
ms.assetid: 0895606e-96c0-491e-8b1c-52e56b00365d
author: mattzmsft
ms.author: mazeller
keywords: HoloLens, wifi, wireless, internet, ip, ip address
ms.date: 08/30/19
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: high
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Connect to a network
To do most things on your HoloLens, you have to be connected to a network. This guide will help you:
- Connect to a network using Wi-Fi or (for HoloLens 2 only) Ethernet over USB-C
- Disable and re-enable Wi-Fi
Read more about [using HoloLens offline](hololens-offline.md).
## Connecting for the first time
The first time you use your HoloLens, you'll be guided through connecting to a Wi-Fi network. If you have trouble connecting to Wi-Fi during setup, make sure that your network is either an open, password-protected network or a captive portal network. Make sure that the network doesn't require you to use a certificate to connect. After setup, you can connect to other types of Wi-Fi networks.
## Connecting to Wi-Fi after setup
1. Select **Start** > **Settings**.
- *HoloLens (1st gen) only*: Use your gaze to position the Settings app, then air tap to place it, or say "Place."
1. Select **Network & Internet** > **Wi-Fi**. If you don't see your network, scroll down the list.
1. Select a network, then select **Connect**.
1. If you are prompted for a network password type it and then select **Next**.
## Connecting to Wi-Fi on HoloLens (1st gen)
HoloLens contains a 802.11ac-capable, 2x2 Wi-Fi radio. Connecting HoloLens to a Wi-Fi network is similar to connecting a Windows 10 Desktop or Mobile device to a Wi-Fi network.
![HoloLens Wi-Fi settings](./images/wifi-hololens-600px.jpg)
1. Open the **Start** menu.
1. Select the Settings app from **Start** or from the **All Apps** list on the right of the **Start** menu. The Settings app will be auto-placed in front of you.
1. Select **Network & Internet**.
1. Make sure Wi-Fi is turned on.
1. Select a Wi-Fi network from the list.
1. If needed, type in the Wi-Fi network password.
You can also confirm you are connected to a Wi-Fi network by checking the Wi-Fi status in the **Start** menu:
1. Open the **Start** menu.
1. Look at the top left of the **Start** menu for Wi-Fi status. The state of Wi-Fi and the SSID of the connected network will be shown.
## Disabling Wi-Fi on HoloLens (1st gen)
### Using the Settings app on HoloLens
1. Open the **Start** menu.
1. Select the **Settings** app from **Start** or from the **All Apps** list on the right of the **Start** menu. The **Settings** app will be auto-placed in front of you.
1. Select **Network & Internet**.
1. Select the Wi-Fi slider switch to move it to the **Off** position. This will turn off the RF components of the Wi-Fi radio and disable all Wi-Fi functionality on HoloLens.
> [!WARNING]
> When the Wi-Fi radio is disabled, HoloLens will not be able to automatically load your [spaces](hololens-spaces.md).
1. Move the slider switch to the **On** position to turn on the Wi-Fi radio and restore Wi-Fi functionality on Microsoft HoloLens. The selected Wi-Fi radio state (**On** or **Off**) will persist across reboots.
## Identifying the IP Address of your HoloLens on the Wi-Fi network
### By using the Settings app
1. Open the **Start** menu.
1. Select the **Settings** app from **Start** or from the **All Apps** list on the right of the **Start** menu. The **Settings** app will be auto-placed in front of you.
1. Select **Network & Internet**.
1. Scroll down to beneath the list of available Wi-Fi networks and select **Hardware properties**.
![Hardware properties in Wi-Fi settings](./images/wifi-hololens-hwdetails.jpg)
The IP address appears next to **IPv4 address**.
### By using Cortana
Say "Hey Cortana, What's my IP address?" and Cortana will display and read out your IP address.
### By using Windows Device Portal
1. In a web browser on your PC, open the [device portal](/windows/mixed-reality/using-the-windows-device-portal.md#networking).
1. Navigate to the **Networking** section.
This section displays your IP address and other network information. By using this method, you can copy and paste of the IP address on your development PC.

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---
title: Manage connection endpoints for HoloLens
description: To set up HoloLens, you'll need to connect to a Wi-Fi network
keywords: hololens, offline, OOBE
audience: ITPro
ms.date: 07/01/2019
ms.assetid: b86f603c-d25f-409b-b055-4bbc6edcd301
author: v-miegge
ms.author: v-miegge
manager: v-miegge
ms.topic: article
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Manage connection endpoints for HoloLens
Some HoloLens components, apps, and related services transfer data to Microsoft network endpoints. This article lists different endpoints and URLs that need to be whitelisted in your network configuratiion (e.g. proxy or firewall) for those components to be functional.
## Near-offline setup
HoloLens supports a limited set of offline experiences for customers who have network environment restrictions. However, HoloLens needs network connection to go through initial device set up and the following URLs have to be enabled:
| Purpose | URL |
|------|------|
| IDPS | https://sdx.microsoft.com/frx/idps |
| [NCSI](https://docs.microsoft.com/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services#bkmk-ncsi) | http://www.msftconnecttest.com/connecttest.txt |
| AADv9 | https://login.microsoftonline.com/WebApp/CloudDomainJoin/9 |
| AADv10 | https://login.microsoftonline.com/WebApp/CloudDomainJoin/10 |
| AAD Pin | https://account.live.com/aadngc?uiflavor=win10&showSuccess=1 |
| MSA | https://login.live.com/ppsecure/inlineconnect.srf?id=80600 |
| MSA Pin | https://account.live.com/msangc?fl=enroll |
## Endpoint configuration
In addition to the list above, to take full advantage of HoloLens functionality, the following endpoints need to be enabled in your network configuration.
| Purpose | URL |
|------|------|
| Azure | wd-prod-fe.cloudapp.azure.com | | |
| | ris-prod-atm.trafficmanager.net | | | |
| | validation-v2.sls.trafficmanager.net | | | |
| Azure AD Multi-Factor Authentication | https://secure.aadcdn.microsoftonline-p.com | | | |
| Intune and MDM Configurations | activation-v2.sls.microsoft.com/* | | | |
| | cdn.onenote.net | | | |
| | client.wns.windows.com | | | |
| | crl.microsoft.com/pki/crl/* | | | |
| | ctldl.windowsupdate.com | | | |
| | *displaycatalog.mp.microsoft.com | | | |
| | dm3p.wns.windows.com | | | |
| | *microsoft.com/pkiops/* | | | |
| | ocsp.digicert.com/* | | | |
| | r.manage.microsoft.com | | | |
| | tile-service.weather.microsoft.com | | | |
| | settings-win.data.microsoft.com | | | |
| Certificates | activation-v2.sls.microsoft.com/* | | | |
| | crl.microsoft.com/pki/crl/* | | | |
| | ocsp.digicert.com/* | | | |
| | https://www.microsoft.com/pkiops/* | | | |
| Cortana and Search | store-images.*microsoft.com | | | |
| | www.bing.com/client | | | |
| | www.bing.com | | | |
| | www.bing.com/proactive | | | |
| | www.bing.com/threshold/xls.aspx | | | |
| | exo-ring.msedge.net | | | |
| | fp.msedge.net | | | |
| | fp-vp.azureedge.net | | | |
| | odinvzc.azureedge.net | | | |
| | spo-ring.msedge.net | | | |
| Device Authentication | login.live.com* | | | |
| Device metadata | dmd.metaservices.microsoft.com | | | |
| Location | inference.location.live.net | | | |
| | location-inference-westus.cloudapp.net | | | |
| Diagnostic Data | v10.events.data.microsoft.com | | | |
| | v10.vortex-win.data.microsoft.com/collect/v1 | | | |
| | https://www.microsoft.com | | | |
| | co4.telecommand.telemetry.microsoft.com | | | |
| | cs11.wpc.v0cdn.net | | | |
| | cs1137.wpc.gammacdn.net | | | |
| | modern.watson.data.microsoft.com* | | | |
| | watson.telemetry.microsoft.com | | | |
| Licensing | licensing.mp.microsoft.com | | | |
| Microsoft Account | login.msa.akadns6.net | | | |
| | us.configsvc1.live.com.akadns.net | | | |
| Microsoft Edge | iecvlist.microsoft.com | | | |
| Microsoft forward link redirection service (FWLink) | go.microsoft.com | | | |
| Microsoft Store | *.wns.windows.com | | | |
| | storecatalogrevocation.storequality.microsoft.com | | | |
| | img-prod-cms-rt-microsoft-com* | | | |
| | store-images.microsoft.com | | | |
| | .md.mp.microsoft.com | | |
| | *displaycatalog.mp.microsoft.com | | | |
| | pti.store.microsoft.com | | | |
| | storeedgefd.dsx.mp.microsoft.com | | | |
| | markets.books.microsoft.com | | | |
| | share.microsoft.com | | | |
| Network Connection Status Indicator (NCSI) | www.msftconnecttest.com* | | | |
| Office | *.c-msedge.net | | | |
| | *.e-msedge.net | | | |
| | *.s-msedge.net | | | |
| | nexusrules.officeapps.live.com | | | |
| | ocos-office365-s2s.msedge.net | | | |
| | officeclient.microsoft.com | | | |
| | outlook.office365.com | | | |
| | client-office365-tas.msedge.net | | | |
| | https://www.office.com | | | |
| | onecollector.cloudapp.aria | | | |
| | v10.events.data.microsoft.com/onecollector/1.0/ | | | |
| | self.events.data.microsoft.com | | | |
| | to-do.microsoft.com | | | |
| OneDrive | g.live.com/1rewlive5skydrive/* | | | |
| | msagfx.live.com | | | |
| | oneclient.sfx.ms | | | |
| Photos App | evoke-windowsservices-tas.msedge.net | | | |
| Settings | cy2.settings.data.microsoft.com.akadns.net | | | |
| | settings.data.microsoft.com | | | |
| | settings-win.data.microsoft.com | | | |
| Windows Defender | wdcp.microsoft.com | | | |
| | definitionupdates.microsoft.com | | | |
| | go.microsoft.com | | | |
| | *smartscreen.microsoft.com | | | |
| | smartscreen-sn3p.smartscreen.microsoft.com | | | |
| | unitedstates.smartscreen-prod.microsoft.com | | | |
| Windows Spotlight | *.search.msn.com | | | |
| | arc.msn.com | | | |
| | g.msn.com* | | | |
| | query.prod.cms.rt.microsoft.com | | | |
| | ris.api.iris.microsoft.com | | | |
| Windows Update | *.prod.do.dsp.mp.microsoft.com | | | |
| | cs9.wac.phicdn.net | | | |
| | emdl.ws.microsoft.com | | | |
| | *.dl.delivery.mp.microsoft.com | | | |
| | *.windowsupdate.com | | | |
| | *.delivery.mp.microsoft.com | | | |
| | *.update.microsoft.com | | | |
## References
> [!NOTE]
> If you are deploying D365 Remote Assist, you will have to enable the endpoints on this [list](https://docs.microsoft.com/office365/enterprise/urls-and-ip-address-ranges#skype-for-business-online-and-microsoft-teams)
- [Configure Windows diagnostic data in your organization](https://docs.microsoft.com/windows/privacy/configure-windows-diagnostic-data-in-your-organization)
- [Manage connection endpoints for Windows 10 Enterprise, version 1903](https://docs.microsoft.com/windows/privacy/manage-windows-1903-endpoints)
- [Manage connections from Windows 10 operating system components to Microsoft services](https://docs.microsoft.com/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services)
- [Manage connections from Windows 10 operating system components to Microsoft services using Microsoft Intune MDM Server](https://docs.microsoft.com/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services-using-mdm)
- [Intune network configuration requirements and bandwidth](https://docs.microsoft.com/intune/fundamentals/network-bandwidth-use#network-communication-requirements)
- [Network endpoints for Microsoft Intune](https://docs.microsoft.com/intune/fundamentals/intune-endpoints)
- [Office 365 URLs and IP address ranges](https://docs.microsoft.com/office365/enterprise/urls-and-ip-address-ranges)
- [Prerequisites for Azure AD Connect](https://docs.microsoft.com/azure/active-directory/hybrid/how-to-connect-install-prerequisites)
## HoloLens limitations
After your HoloLens is set up, you can use it without a Wi-Fi connection, but apps that use Internet connections will have limited capabilities when you use HoloLens offline.

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@ -3,11 +3,13 @@ title: Configure HoloLens using a provisioning package (HoloLens)
description: Windows provisioning makes it easy for IT administrators to configure end-user devices without imaging.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/13/2018
ms.reviewer:
manager: dansimp
---
# Configure HoloLens using a provisioning package
@ -34,7 +36,7 @@ The HoloLens wizard helps you configure the following settings in a provisioning
- Upgrade to the enterprise edition
>[!NOTE]
>Settings in a provisioning package will only be applied if the provisioning package includes an edition upgrade license to Windows Holographic for Business or if [the device has already been upgraded to Windows Holographic for Business](hololens-upgrade-enterprise.md).
>Settings in a provisioning package will only be applied if the provisioning package includes an edition upgrade license to Windows Holographic for Business or if [the device has already been upgraded to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
- Configure the HoloLens first experience (OOBE)
- Configure Wi-Fi network
@ -59,7 +61,7 @@ Use the Windows Configuration Designer tool to create a provisioning package.
2. Click **Provision HoloLens devices**.
![ICD start options](images/icd-create-options-1703.png)
![ICD start options](images/icd-create-options-1703.png)
3. Name your project and click **Finish**.
@ -72,12 +74,12 @@ Use the Windows Configuration Designer tool to create a provisioning package.
<table>
<tr><td style="width:45%" valign="top"><a id="one"></a>![step one](images/one.png)![set up device](images/set-up-device.png)</br></br>Browse to and select the enterprise license file to upgrade the HoloLens edition.</br></br>You can also toggle **Yes** or **No** to hide parts of the first experience.</br></br>To set up the device without the need to connect to a Wi-Fi network, toggle **Skip Wi-Fi setup** to **On**.</br></br>Select a region and timezone in which the device will be used. </td><td>![Select enterprise licence file and configure OOBE](images/set-up-device-details.png)</td></tr>
<tr><td style="width:45%" valign="top"><a id="two"></a>![step two](images/two.png) ![set up network](images/set-up-network.png)</br></br>In this section, you can enter the details of the Wi-Fi wireless network that the device should connect to automatically. To do this, select **On**, enter the SSID, the network type (**Open** or **WPA2-Personal**), and (if **WPA2-Personal**) the password for the wireless network.</td><td>![Enter network SSID and type](images/set-up-network-details-desktop.png)</td></tr>
<tr><td style="width:45%" valign="top"><a id="three"></a>![step three](images/three.png) ![account management](images/account-management.png)</br></br>You can enroll the device in Azure Active Directory, or create a local account on the device</br></br>Before you use a Windows Configuration Designer wizard to configure bulk Azure AD enrollment, [set up Azure AD join in your organization](https://docs.microsoft.com/azure/active-directory/active-directory-azureadjoin-setup). The **maximum number of devices per user** setting in your Azure AD tenant determines how many times the bulk token that you get in the wizard can be used. To enroll the device in Azure AD, select that option and enter a friendly name for the bulk token you will get using the wizard. Set an expiration date for the token (maximum is 30 days from the date you get the token). Click **Get bulk token**. In the **Let's get you signed in** window, enter an account that has permissions to join a device to Azure AD, and then the password. Click **Accept** to give Windows Configuration Designer the necessary permissions. </br></br>To create a local account, select that option and enter a user name and password. </br></br>**Important:** (For Windows 10, version 1607 only) If you create a local account in the provisioning package, you must change the password using the **Settings** app every 42 days. If the password is not changed during that period, the account might be locked out and unable to sign in. </td><td>![join Azure AD or create a local account](images/account-management-details.png)</td></tr>
<tr><td style="width:45%" valign="top"><a id="four"></a>![step four](images/four.png) ![add certificates](images/add-certificates.png)</br></br>To provision the device with a certificate, click **Add a certificate**. Enter a name for the certificate, and then browse to and select the certificate to be used.</td><td>![add a certificate](images/add-certificates-details.png)</td></tr>
<tr><td style="width:45%" valign="top"><a id="five"></a>![step five](images/five.png) ![Developer Setup](images/developer-setup.png)</br></br>Toggle **Yes** or **No** to enable Developer Mode on the HoloLens. [Learn more about Developer Mode.](https://docs.microsoft.com/windows/uwp/get-started/enable-your-device-for-development#developer-mode)</td><td>![Enable Developer Mode](images/developer-setup-details.png)</td></tr>
<tr><td style="width:45%" valign="top"><a id="six"></a>![step six](images/six.png) ![finish](images/finish.png)</br></br>Do not set a password to protect your provisioning package. If the provisioning package is protected by a password, provisioning the HoloLens device will fail.</td><td>![Protect your package](images/finish-details.png)</td></tr>
<tr><td style="width:45%" valign="top"><a id="one"></a><img src="images/one.png" alt="step one"/><img src="images/set-up-device.png" alt="set up device"/></br></br>Browse to and select the enterprise license file to upgrade the HoloLens edition.</br></br>You can also toggle <strong>Yes</strong> or <strong>No</strong> to hide parts of the first experience.</br></br>To set up the device without the need to connect to a Wi-Fi network, toggle <strong>Skip Wi-Fi setup</strong> to <strong>On</strong>.</br></br>Select a region and timezone in which the device will be used. </td><td><img src="images/set-up-device-details.png" alt="Select enterprise licence file and configure OOBE"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="two"></a><img src="images/two.png" alt="step two"/> <img src="images/set-up-network.png" alt="set up network"/></br></br>In this section, you can enter the details of the Wi-Fi wireless network that the device should connect to automatically. To do this, select <strong>On</strong>, enter the SSID, the network type (<strong>Open</strong> or <strong>WPA2-Personal</strong>), and (if <strong>WPA2-Personal</strong>) the password for the wireless network.</td><td><img src="images/set-up-network-details-desktop.png" alt="Enter network SSID and type"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="three"></a><img src="images/three.png" alt="step three"/> <img src="images/account-management.png" alt="account management"/></br></br>You can enroll the device in Azure Active Directory, or create a local account on the device</br></br>Before you use a Windows Configuration Designer wizard to configure bulk Azure AD enrollment, <a href="https://docs.microsoft.com/azure/active-directory/active-directory-azureadjoin-setup" data-raw-source="[set up Azure AD join in your organization](https://docs.microsoft.com/azure/active-directory/active-directory-azureadjoin-setup)">set up Azure AD join in your organization</a>. The <strong>maximum number of devices per user</strong> setting in your Azure AD tenant determines how many times the bulk token that you get in the wizard can be used. To enroll the device in Azure AD, select that option and enter a friendly name for the bulk token you will get using the wizard. Set an expiration date for the token (maximum is 30 days from the date you get the token). Click <strong>Get bulk token</strong>. In the <strong>Let&#39;s get you signed in</strong> window, enter an account that has permissions to join a device to Azure AD, and then the password. Click <strong>Accept</strong> to give Windows Configuration Designer the necessary permissions. </br></br>To create a local account, select that option and enter a user name and password. </br></br><strong>Important:</strong> (For Windows 10, version 1607 only) If you create a local account in the provisioning package, you must change the password using the <strong>Settings</strong> app every 42 days. If the password is not changed during that period, the account might be locked out and unable to sign in. </td><td><img src="images/account-management-details.png" alt="join Azure AD or create a local account"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="four"></a><img src="images/four.png" alt="step four"/> <img src="images/add-certificates.png" alt="add certificates"/></br></br>To provision the device with a certificate, click <strong>Add a certificate</strong>. Enter a name for the certificate, and then browse to and select the certificate to be used.</td><td><img src="images/add-certificates-details.png" alt="add a certificate"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="five"></a><img src="images/five.png" alt="step five"/> <img src="images/developer-setup.png" alt="Developer Setup"/></br></br>Toggle <strong>Yes</strong> or <strong>No</strong> to enable Developer Mode on the HoloLens. <a href="https://docs.microsoft.com/windows/uwp/get-started/enable-your-device-for-development#developer-mode" data-raw-source="[Learn more about Developer Mode.](https://docs.microsoft.com/windows/uwp/get-started/enable-your-device-for-development#developer-mode)">Learn more about Developer Mode.</a></td><td><img src="images/developer-setup-details.png" alt="Enable Developer Mode"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="six"></a><img src="images/six.png" alt="step six"/> <img src="images/finish.png" alt="finish"/></br></br>Do not set a password to protect your provisioning package. If the provisioning package is protected by a password, provisioning the HoloLens device will fail.</td><td><img src="images/finish-details.png" alt="Protect your package"/></td></tr>
</table>
After you're done, click **Create**. It only takes a few seconds. When the package is built, the location where the package is stored is displayed as a hyperlink at the bottom of the page.
@ -88,7 +90,7 @@ After you're done, click **Create**. It only takes a few seconds. When the packa
## Create a provisioning package for HoloLens using advanced provisioning
>[!NOTE]
>Settings in a provisioning package will only be applied if the provisioning package includes an edition upgrade license to Windows Holographic for Business or if [the device has already been upgraded to Windows Holographic for Business](hololens-upgrade-enterprise.md).
>Settings in a provisioning package will only be applied if the provisioning package includes an edition upgrade license to Windows Holographic for Business or if [the device has already been upgraded to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
1. On the Windows Configuration Designer start page, select **Advanced provisioning**.
2. In the **Enter project details** window, specify a name for your project and the location for your project. Optionally, enter a brief description to describe your project.
@ -184,7 +186,7 @@ In Windows Configuration Designer, when you create a provisioning package for Wi
| --- | --- |
| **Certificates** | Deploy a certificate to HoloLens. |
| **ConnectivityProfiles** | Deploy a Wi-Fi profile to HoloLens. |
| **EditionUpgrade** | [Upgrade to Windows Holographic for Business.](hololens-upgrade-enterprise.md) |
| **EditionUpgrade** | [Upgrade to Windows Holographic for Business.](hololens1-upgrade-enterprise.md) |
| **Policies** | Allow or prevent developer mode on HoloLens. [Policies supported by Windows Holographic for Business](https://msdn.microsoft.com/windows/hardware/commercialize/customize/mdm/policy-configuration-service-provider#hololenspolicies) |
>[!NOTE]

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@ -0,0 +1,131 @@
---
title: Reset or recover your HoloLens
ms.reviewer: Both basic and advanced instructions for rebooting or resetting your HoloLens.
description: How to use Advanced Recovery Companion to flash an image to HoloLens 2.
keywords: how-to, reboot, reset, recover, hard reset, soft reset, power cycle, HoloLens, shut down, arc, advanced recovery companion
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.date: 08/30/2019
ms.topic: article
ms.localizationpriority: high
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Restart, reset, or recover HoloLens
If you’re experiencing problems with your HoloLens you may want to try a restart, reset, or even re-flash with device recovery.
Here are some things to try if your HoloLens isn’t running well. This article will guide you through the recommended recovery steps in succession.
This article focuses on the HoloLens device and software, if your holograms don't look right, [this article](hololens-environment-considerations.md) talks about environmental factors that improve hologram quality.
## Restart your HoloLens
First, try restarting the device.
### Perform a safe restart by using Cortana
The safest way to restart the HoloLens is by using Cortana. This is generally a great first-step when experiencing an issue with HoloLens:
1. Put on your device
1. Make sure it’s powered on, a user is logged in, and the device is not waiting for a password to unlock it.
1. Say “Hey Cortana, reboot” or "Hey Cortana, restart."
1. When she acknowledges she will ask you for confirmation. Wait a second for a sound to play after she has finished her question, indicating she is listening to you and then say “Yes.”
1. The device will now restart.
### Perform a safe restart by using the power button
If you still can't restart your device, you can try to restart it by using the power button:
1. Press and hold the power button for five seconds.
1. After one second, you will see all five LEDs illuminate, then slowly turn off from right to left.
1. After five seconds, all LEDs will be off, indicating the shutdown command was issued successfully.
1. Note that it’s important to stop pressing the button immediately after all the LEDs have turned off.
1. Wait one minute for the shutdown to cleanly succeed. Note that the shutdown may still be in progress even if the displays are turned off.
1. Power on the device again by pressing and holding the power button for one second.
### Perform a safe restart by using Windows Device Portal
> [!NOTE]
> To do this, HoloLens has to be configured as a developer device.
> Read more about [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
If the previous procedure doesn't work, you can try to restart the device by using [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal). In the upper right corner, there is an option to restart or shut down the device.
### Perform an unsafe forced restart
If none of the previous methods are able to successfully restart your device, you can force a restart. This method is equivalent to pulling the battery from the HoloLens. It is a dangerous operation which may leave your device in a corrupt state. If that happens, you'll have to flash your HoloLens.
> [!WARNING]
> This is a potentially harmful method and should only be used in the event none of the above methods work.
1. Press and hold the power button for at least 10 seconds.
- It’s okay to hold the button for longer than 10 seconds.
- It’s safe to ignore any LED activity.
1. Release the button and wait for two or three seconds.
1. Power on the device again by pressing and holding the power button for one second.
If you’re still having problems, press the power button for 4 seconds, until all of the battery indicators fade out and the screen stops displaying holograms. Wait 1 minute, then press the power button again to turn on the device.
## Reset to factory settings
>[!NOTE]
>The battery needs at least 40 percent charge to reset.
If your HoloLens is still experiencing issues after restarting, try resetting it to factory state. Resetting your HoloLens keeps the version of the Windows Holographic software that’s installed on it and returns everything else to factory settings.
If you reset your device, all your personal data, apps, and settings will be erased. Resetting will only install the latest installed version of Windows Holographic and you will have to redo all the initialization steps (calibrate, connect to Wi-Fi, create a user account, download apps, and so forth).
1. Launch the Settings app, and then select **Update** > **Reset**.
1. Select the **Reset device** option and read the confirmation message.
1. If you agree to reset your device, the device will restart and display a set of spinning gears with a progress bar.
1. Wait about 30 minutes for this process to complete.
1. The reset will complete and the device will restart into the out-of-the-box experience.
## Re-install the operating system
If the device is still having a problem after rebooting and resetting, you can use a recovery tool on your computer to reinstall the HoloLens' operating system and firmware.
HoloLens (1st gen) and HoloLens 2 use different tools but both tools will auto-detect your HoloLens and install new software.
All of the data HoloLens needs to reset is packaged in a Full Flash Update (ffu). This is similar to an iso, wim, or vhd. [Learn about FFU image file formats.](https://docs.microsoft.com/windows-hardware/manufacture/desktop/wim-vs-ffu-image-file-formats)
### HoloLens 2
The Advanced Recovery Companion is a new app in Microsoft Store restore the operating system image to your HoloLens 2 device.
1. On your computer, get [Advanced Recovery Companion](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?activetab=pivot:overviewtab) from Microsoft Store.
2. Connect HoloLens 2 to your computer.
3. Start Advanced Recovery Companion.
4. On the **Welcome** page, select your device.
5. On the **Device info** page, select **Install software** to install the default package. (If you have a Full Flash Update (FFU) image that you want to install instead, select **Manual package selection**.)
6. Software installation will begin. Do not use the device or disconnect the cable during installation. When you see the **Installation finished** page, you can disconnect and use your device.
>[!TIP]
>In the event that a HoloLens 2 gets into a state where Advanced Recovery Companion cannot recognize the device, and it does not boot, try forcing the device into Flashing Mode and recovering it with Advanced Recovery Companion:
1. Connect the HoloLens 2 to a PC with Advanced Recovery Companion installed.
1. Press and hold the **Volume Up and Power buttons** until the device reboots. Release the Power button, but continue to hold the Volume Up button until the third LED is lit. It will the the only lit LED.
1. The device should be visible in **Device Manager** as a **Microsoft HoloLens Recovery** device:
1. Launch Advanced Recovery Companion, and follow the on-screen prompts to reflash the OS to the HoloLens 2.
### HoloLens (1st gen)
If necessary, you can install a completely new operating system on your HoloLens (1st gen) with the Windows Device Recovery Tool.
Before you use this tool, determine if restarting or resetting your HoloLens fixes the problem. The recovery process may take some time. When you're done, the latest version of the Windows Holographic software approved for your HoloLens will be installed.
To use the tool, you’ll need a computer running Windows 10 or later, with at least 4 GB of free storage space. Please note that you can’t run this tool on a virtual machine.
To recover your HoloLens
1. Download and install the [Windows Device Recovery Tool](https://support.microsoft.com/help/12379/windows-10-mobile-device-recovery-tool-faq) on your computer.
1. Connect the HoloLens (1st gen) to your computer using the Micro USB cable that came with your HoloLens.
1. Run the Windows Device Recovery Tool and follow the instructions.
If the HoloLens (1st gen) isn’t automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode.

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---
title: What's new in Microsoft HoloLens
description: Learn about updates in each new HoloLens release.
author: scooley
ms.author: scooley
manager: dansimp
ms.prod: hololens
ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
ms.date: 12/02/2019
audience: ITPro
appliesto:
- HoloLens 1
- HoloLens 2
---
# HoloLens Release Notes
## HoloLens 2
> [!Note]
> HoloLens Emulator Release Notes can be found [here](https://docs.microsoft.com/windows/mixed-reality/hololens-emulator-archive).
### January Update - build 18362.1043
- Stability improvements for exclusive apps when working with the HoloLens 2 emulator.
### December Update - build 18362.1042
- Introduces LSR (Last Stage Reproduction) fixes. Improves visual rendering of holograms to appear more stable and crisp by more accurately accounting for their depth. This will be more noticeable if apps do not set the depth of holograms correctly, after this update.
- Fixes stability of exclusive apps and navigation between exclusive apps.
- Resolves an issue where Mixed Reality Capture couldn't record video after device is left in standby state for multiple days.
- Improves hologram stability.
### November Update - build 18362.1039
- Fixes for **"Select"** voice commands during initial set-up for en-CA and en-AU.
- Improvements in visual quality of objects placed far away in latest Unity and MRTK versions.
- Fixes addressing issues with holographic applications being stuck in a paused state on launch until the pins panel is brought up and dismissed again.
- OpenXR runtime conformance fixes and improvements for HoloLens 2 and the emulator.
## HoloLens (1st gen)
### Windows 10 Holographic, version 1809
> **Applies to:** Hololens (1st gen)
| Feature | Details |
|---|---|
| **Quick actions menu** | When you're in an app, the Bloom gesture will now open a Quick actions menu to give you quick access to commonly used system features without having to leave the app. <br> See [Set up HoloLens in kiosk mode](hololens-kiosk.md) for information about the Quick actions menu in kiosk mode.<br><br>![sample of the Quick actions menu](images/minimenu.png) |
| **Stop video capture from the Start or quick actions menu** | If you start video capture from the Start menu or quick actions menu, you’ll be able to stop recording from the same place. (Don’t forget, you can always do this with voice commands too.) |
| **Project to a Miracast-enabled device** | Project your HoloLens content to a nearby Surface device or TV/Monitor if using Microsoft Display adapter. On **Start**, select **Connect**, and then select the device you want to project to. **Note:** You can deploy HoloLens to use Miracast projection without enabling developer mode. |
| **New notifications** | View and respond to notification toasts on HoloLens, just like you do on a PC. Gaze to respond to or dismiss them (or if you’re in an immersive experience, use the bloom gesture). |
| **HoloLens overlays**<br>(file picker, keyboard, dialogs, etc.) | You’ll now see overlays such as the keyboard, dialogs, file picker, etc. when using immersive apps. |
| **Visual feedback overlay UI for volume change** | When you use the volume up/down buttons on your HoloLens you’ll see a visual display of the volume level. |
| **New UI for device boot** | A loading indicator was added during the boot process to provide visual feedback that the system is loading. Reboot your device to see the new loading indicator—it’s between the "Hello" message and the Windows boot logo. |
| **Nearby sharing** | Addition of the Windows Nearby Sharing experience, allowing you to share a capture with a nearby Windows device. When you capture a photo or video on HoloLens (or use the share button from an app such as Microsoft Edge), select a nearby Windows device to share with. |
| **Share from Microsoft Edge** | Share button is now available on Microsoft Edge windows on HoloLens. In Microsoft Edge, select **Share**. Use the HoloLens share picker to share web content. |
#### For international customers
| Feature | Details |
| --- | --- |
| Localized Chinese and Japanese builds | Use HoloLens with localized user interface for Simplified Chinese or Japanese, including localized Pinyin keyboard, dictation, and voice commands.<br>[Learn how to install the Chinese and Japanese versions of HoloLens.](hololens1-install-localized.md) |
| Speech Synthesis (TTS) | Speech synthesis feature now supports Chinese, Japanese, and English. |
#### For administrators
| Feature | Details |
|---|----|
| [Enable post-setup provisioning](hololens-provisioning.md) | You can now apply a runtime provisioning package at any time using **Settings**. |
| Assigned access with Azure AD groups | You can now use Azure AD groups for configuration of Windows assigned access to set up single or multi-app kiosk configuration. |
| PIN sign-in on profile switch from sign-in screen | PIN sign-in is now available for **Other User**. |
| Sign in with Web Credential Provider using password | You can now select the Globe sign-in option to launch web sign-in with your password. From the sign-in screen, select **Sign-In options** and select the Globe option to launch web sign-in. Enter your user name if needed, then your password. <br>**Note:** You can choose to bypass any PIN/Smartcard options when prompted during web sign-in. |
| Read device hardware info through MDM so devices can be tracked by serial number | IT administrators can see and track HoloLens by device serial number in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
| Set HoloLens device name through MDM (rename) | IT administrators can see and rename HoloLens devices in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
### Windows 10, version 1803 for Microsoft HoloLens
> **Applies to:** Hololens (1st gen)
Windows 10, version 1803, is the first feature update to Windows Holographic for Business since its release in Windows 10, version 1607. This update introduces the following changes:
- Previously, you could only verify that upgrade license for Commercial Suite had been applied to your HoloLens device by checking to see if VPN was an available option on the device. Now, **Settings** > **System** will display **Windows Holographic for Business** after the upgrade license is applied. [Learn how to unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md).
- You can view the operating system build number in device properties in the File Explorer app and in the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379/windows-10-mobile-device-recovery-tool-faq).
- Provisioning a HoloLens device is now easier with the new **Provision HoloLens devices** wizard in the Windows Configuration Designer tool. In the wizard, you can configure the setup experience and network connections, set developer mode, and obtain bulk Azure AD tokens. [Learn how to use the simple provisioning wizard for HoloLens](hololens-provisioning.md#wizard).
![Provisioning HoloLens devices](images/provision-hololens-devices.png)
- When you create a local account in a provisioning package, the password no longer expires every 42 days.
- You can [configure HoloLens as a single-app or multi-app kiosk](hololens-kiosk.md). Multi-app kiosk mode lets you set up a HoloLens to only run the apps that you specify, and prevents users from making changes.
- Media Transfer Protocol (MTP) is enabled so that you can connect the HoloLens device to a PC by USB and transfer files between HoloLens and the PC. You can also use the File Explorer app to move and delete files from within HoloLens.
- Previously, after you signed in to the device with an Azure Active Directory (Azure AD) account, you then had to **Add work access** in **Settings** to get access to corporate resources. Now, you sign in with an Azure AD account and enrollment happens automatically.
- Before you sign in, you can choose the network icon below the password field to choose a different Wi-Fi network to connect to. You can also connect to a guest network, such as at a hotel, conference center, or business.
- You can now easily [share HoloLens with multiple people](hololens-multiple-users.md) using Azure AD accounts.
- When setup or sign-in fails, choose the new **Collect info** option to get diagnostic logs for troubleshooting.
- Individual users can sync their corporate email without enrolling their device in mobile device management (MDM). You can use the device with a Microsoft Account, download and install the Mail app, and add an email account directly.
- You can check the MDM sync status for a device in **Settings** > **Accounts** > **Access Work or School** > **Info**. In the **Device sync status** section, you can start a sync, see areas managed by MDM, and create and export an advanced diagnostics report.

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---
title: HoloLens in the enterprise requirements and FAQ (HoloLens)
description: Requirements and FAQ for general use, Wi-Fi, and device management for HoloLens in the enterprise.
title: Set up HoloLens in a commercial environment
description: Learn more about deploying and managing HoloLens in enterprise environments.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.assetid: 88bf50aa-0bac-4142-afa4-20b37c013001
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 06/04/2018
ms.date: 07/15/2019
---
# Microsoft HoloLens in the enterprise: requirements and FAQ
# Deploy HoloLens in a commercial environment
When you develop for HoloLens, there are [system requirements and tools](https://developer.microsoft.com/windows/mixed-reality/install_the_tools) that you need. In an enterprise environment, there are also a few requirements to use and manage HoloLens which are listed below.
You can deploy and configure HoloLens at scale in a commercial setting.
## Requirements
This article includes:
### General use
- Microsoft account or Azure Active Directory (Azure AD) account
- Wi-Fi network to set up HoloLens
- Infrastructure requirements and recommendations for HoloLens management
- Tools for provisioning HoloLens
- Instructions for remote device management
- Options for application deployment
>[!NOTE]
>After you set up HoloLens, you can use it offline [with some limitations](https://support.microsoft.com/help/12645/hololens-use-hololens-offline).
This guide assumes basic familiarity with HoloLens. Follow the [get started guide](hololens1-setup.md) to set up HoloLens for the first time.
## Infrastructure for managing HoloLens
HoloLens is, at its core, a Windows mobile device integrated with Azure. It works best in commercial environments with wireless network availability (wi-fi) and access to Microsoft services.
Critical cloud services include:
- Azure active directory (AAD)
- Windows Update (WU)
Commercial customers will need enterprise mobility management (EMM) or mobile device management (MDM) infrastructure to manage HoloLens devices at scale. This guide uses [Microsoft Intune](https://www.microsoft.com/enterprise-mobility-security/microsoft-intune) as an example, though any provider with full support for Microsoft Policy can support HoloLens. Ask your mobile device management provider if they support HoloLens 2.
HoloLens does support a limited set of cloud disconnected experiences.
## Initial set up at scale
The HoloLens out of box experience is great for setting up one or two devices or for experiencing HoloLens for the first time. If you're provisioning many HoloLens devices, however, selecting your language and settings manually for each device gets tedious and limits scale.
This section:
- Introduces Windows provisioning using provisioning packages
- Walks through applying a provisioning package during first setup
### Create and apply a provisioning package
The best way to configure many new HoloLens device is with Windows provisioning. You can use it to specify desired configuration and settings required to enroll the devices into management and then apply that configuration to target devices in minutes.
A [provisioning package](https://docs.microsoft.com/windows/configuration/provisioning-packages/provisioning-packages) (.ppkg) is a collection of configuration settings. With Windows 10, you can create provisioning packages that let you quickly and efficiently configure a device.
### Upgrade to Windows Holographic for Business
- HoloLens Enterprise license XML file
Some of the HoloLens configurations you can apply in a provisioning package:
- Apply certificates to the device
- Set up a Wi-Fi connection
- Pre-configure out of box questions like language and locale
- (HoloLens 2) bulk enroll in mobile device management
- (HoloLens v1) Apply key to enable Windows Holographic for Business
Follow [this guide](https://docs.microsoft.com/hololens/hololens-provisioning) to create and apply a provisioning package to HoloLens.
### Set up user identity and enroll in device management
The last step in setting up HoloLens for management at scale is to enroll devices with mobile device management infrastructure. There are several ways to enroll:
1. Bulk enrollment with a security token in a provisioning package.
Pros: this is the most automated approach
Cons: takes initial server-side setup
1. Auto-enroll on user sign in.
Pros: easiest approach
Cons: users will need to complete set up after the provisioning package has been applied
1. _not recommended_ - Manually enroll post-setup.
Pros: possible to enroll after set up
Cons: most manual approach and devices aren't centrally manageable until they're manually enrolled.
Learn more about MDM enrollment [here](hololens-enroll-mdm.md).
## Ongoing device management
Ongoing device management will depend on your mobile device management infrastructure. Most have the same general functionality but the user interface may vary widely.
This article outlines [policies and capabilities HoloLens supports](https://docs.microsoft.com/windows/client-management/mdm/configuration-service-provider-reference#hololens).
[This article](https://docs.microsoft.com/intune/windows-holographic-for-business) talks about Intune's management tools for HoloLens.
### Push compliance policy via Intune
[Compliance policies](https://docs.microsoft.com/intune/device-compliance-get-started) are rules and settings that devices must meet to be compliant in your corporate infrastructure. Use these policies with Conditional Access to block access to company resources for devices that are non-compliant.
For example, you can create a policy that requires Bitlocker be enabled.
[Create compliance policies with Intune](https://docs.microsoft.com/intune/compliance-policy-create-windows).
### Manage updates
Intune includes a feature called Update rings for Windows 10 devices, including HoloLens 2 and HoloLens v1 (with Holographic for Business). Update rings include a group of settings that determine how and when updates are installed.
For example, you can create a maintenance window to install updates, or choose to restart after updates are installed. You can also choose to pause updates indefinitely until you're ready to update.
Read more about [configuring update rings with Intune](https://docs.microsoft.com/intune/windows-update-for-business-configure).
## Application management
Manage HoloLens applications through:
1. Microsoft Store
The Microsoft Store is the best way to distribute and consume applications on HoloLens. There is a great set of core HoloLens applications already available in the store or you can [publish your own](https://docs.microsoft.com/windows/uwp/publish/).
All applications in the store are available publicly to everyone, but if it isn't acceptable, checkout the Microsoft Store for Business.
1. [Microsoft Store for Business](https://docs.microsoft.com/microsoft-store/)
Microsoft Store for Business and Education is a custom store for your corporate environment. It lets you use the Microsoft Store built into Windows 10 and HoloLens to find, acquire, distribute, and manage apps for your organization. It also lets you deploy apps that are specific to your commercial environment but not to the world.
1. Application deployment and management via Intune or another mobile device management solution
Most mobile device management solutions, including Intune, provide a way to deploy line of business applications directly to a set of enrolled devices. See this article for [Intune app install](https://docs.microsoft.com/intune/apps-deploy).
1. _not recommended_ Device Portal
Applications can also be installed on HoloLens directly using the Windows Device Portal. This isn't recommended since Developer Mode has to be enabled to use the device portal.
Read more about [installing apps on HoloLens](https://docs.microsoft.com/hololens/hololens-install-apps).
## Get support
Get support through the Microsoft support site.
[File a support request](https://support.microsoft.com/supportforbusiness/productselection?sapid=e9391227-fa6d-927b-0fff-f96288631b8f).
## Technical Reference
### Wireless network EAP support
### Supported wireless network EAP methods
- PEAP-MS-CHAPv2
- PEAP-TLS
- TLS
- TLS
- TTLS-CHAP
- TTLS-CHAPv2
- TTLS-MS-CHAPv2
- TTLS-PAP
- TTLS-TLS
### Device management
- Users have Azure AD accounts with [Intune license assigned](https://docs.microsoft.com/intune/get-started/start-with-a-paid-subscription-to-microsoft-intune-step-4)
- Wi-Fi network
- Intune or a 3rd party mobile device management (MDM) provider that uses Microsoft MDM APIs
### Upgrade to Windows Holographic for Business
- HoloLens Enterprise license XML file
## FAQ for HoloLens
<span id="pin"/>
#### Is Windows Hello for Business supported on HoloLens?
Windows Hello for Business (using a PIN to sign in) is supported for HoloLens. To allow Windows Hello for Business PIN sign-in on HoloLens:
1. The HoloLens device must be [managed by MDM](hololens-enroll-mdm.md).
2. You must enable Windows Hello for Business for the device. ([See instructions for Microsoft Intune.](https://docs.microsoft.com/intune/windows-hello))
3. On HoloLens, the user can then set up a PIN from **Settings** > **Sign-in Options** > **Add PIN**.
>[!NOTE]
>Users who sign in with a Microsoft account can also set up a PIN in **Settings** > **Sign-in Options** > **Add PIN**. This PIN is associated with [Windows Hello](https://support.microsoft.com/help/17215/windows-10-what-is-hello), rather than [Windows Hello for Business](https://docs.microsoft.com/windows/security/identity-protection/hello-for-business/hello-overview).
#### Does the type of account change the sign-in behavior?
Yes, the behavior for the type of account impacts the sign-in behavior. If you apply policies for sign-in, the policy is always respected. If no policy for sign-in is applied, these are the default behaviors for each account type.
- Microsoft account: signs in automatically
- Local account: always asks for password, not configurable in **Settings**
- Azure AD: asks for password by default; configurable by **Settings** to no longer ask for password.
>[!NOTE]
>Inactivity timers are currently not supported, which means that the **AllowIdleReturnWithoutPassword** policy is respected only when the device goes into StandBy.
#### How do I remove a HoloLens device from the Intune dashboard?
You cannot [unenroll](https://docs.microsoft.com/intune-user-help/unenroll-your-device-from-intune-windows) HoloLens from Intune remotely. If the administrator unenrolls the device using MDM, the device will age out of the Intune dashboard.
## Related resources
[Getting started with Azure Active Directory Premium](https://azure.microsoft.com/documentation/articles/active-directory-get-started-premium/)
[Get started with Intune](https://docs.microsoft.com/intune/understand-explore/get-started-with-a-30-day-trial-of-microsoft-intune)
[Enroll devices for management in Intune](https://docs.microsoft.com/intune/deploy-use/enroll-devices-in-microsoft-intune#supported-device-platforms)
[Azure AD editions](https://azure.microsoft.com/documentation/articles/active-directory-editions/)

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---
title: Set up HoloLens (HoloLens)
description: The first time you set up HoloLens, you'll need a Wi-Fi network and either a Microsoft or Azure Active Directory account.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.topic: article
ms.localizationpriority: medium
ms.date: 07/27/2017
---
# Set up HoloLens
Before you get started setting up your HoloLens, make sure you have a Wi-Fi network and a Microsoft account or an Azure Active Directory (Azure AD) account.
## Network connectivity requirements
The first time you use your HoloLens, you'll be guided through connecting to a Wi-Fi network. You need to connect HoloLens to a Wi-Fi network with Internet connectivity so that the user account can be authenticated.
- It can be an open Wi-Fi or password-protected Wi-Fi network.
- The Wi-Fi network cannot require certificates to connect.
- The Wi-Fi network does not need to provide access to enterprise resources or intranet sites.
## HoloLens setup
The HoloLens setup process combines a quick tutorial on using HoloLens with the steps needed to connect to the network and add an account.
1. Be sure your HoloLens is [charged](https://support.microsoft.com/help/12627), then [adjust it](https://support.microsoft.com/help/12632) for a comfortable fit.
2. [Turn on HoloLens](https://support.microsoft.com/help/12642). You will be guided through a calibration procedure and how to perform [the gestures](https://support.microsoft.com/help/12644/hololens-use-gestures) that you will use to operate HoloLens.
3. Next, you'll be guided through connecting to a Wi-Fi network.
4. After HoloLens connects to the Wi-Fi network, you select between **My work or school owns it** and **I own it**.
- When you choose **My work or school owns it**, you sign in with an Azure AD account. If your organization uses Azure AD Premium and has configured automatic MDM enrollment, HoloLens will be enrolled in MDM. If your organization does not use Azure AD Premium, automatic MDM enrollment isn't available, so you will need to [enroll HoloLens in device management manually](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your organizational account.
2. Accept privacy statement.
3. Sign in using your Azure AD credentials. This may redirect to your organization's sign-in page.
4. Continue with device setup.
- When you choose **I own it**, you sign in with a Microsoft account. After setup is complete, you can [enroll HoloLens in device management manually](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your Microsoft account.
2. Enter your password. If your Microsoft account requires [two-step verification (2FA)](https://blogs.technet.microsoft.com/microsoft_blog/2013/04/17/microsoft-account-gets-more-secure/), complete the verification process.
5. The device sets your time zone based on information obtained from the Wi-Fi network.
6. Next, you learn how to perform the bloom gesture and how to select and place the Start screen. After you place the Start screen, setup is complete and you can begin using HoloLens.

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---
title: How HoloLens stores data for spaces (HoloLens)
description:
title: Mapping physical spaces with HoloLens
description: HoloLens learns what a space looks like over time. Users can facilitate this process by moving the HoloLens in certain ways through the space.
ms.assetid: bd55ecd1-697a-4b09-8274-48d1499fcb0b
author: dorreneb
ms.author: dobrown
ms.date: 09/16/2019
keywords: hololens, Windows Mixed Reality, design, spatial mapping, HoloLens, surface reconstruction, mesh, head tracking, mapping
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/05/2018
ms.localizationpriority: high
appliesto:
- HoloLens 1 (1st gen)
- HoloLens 2
---
# How HoloLens stores data for spaces
# Mapping physical spaces with HoloLens
In the Windows 10, version 1803 update for Microsoft HoloLens, the mapping data for [spaces](https://support.microsoft.com/help/13760/hololens-spaces-on-hololens) is stored in a local database.
HoloLens blends holograms with your physical world. To do that, HoloLens has to learn about the physical world around you and remember where you place holograms within that space.
The map database is not exposed to a user of the device, even when plugged into a PC or when using the File Explorer app. When BitLocker is enabled, the stored map data is also encrypted with the entire volume.
Over time, the HoloLens builds up a *spatial map* of the environment that it has seen. HoloLens updates the map as the environment changes. As long as you are logged in and the device is turned on, HoloLens creates and updates your spatial maps. If you hold or wear the device with the cameras pointed at a space, the HoloLens tries to map the area. While the HoloLens learns a space naturally over time, there are ways in which you can help HoloLens map your space more quickly and efficiently.
Holograms that are anchored within the same map section are considered to be “nearby” in the current space.
> [!NOTE]
> If your HoloLens can’t map your space or is out of calibration, HoloLens may enter Limited mode. In Limited mode, you won’t be able to place holograms in your surroundings.
This article explains how HoloLens maps spaces, how to improve spatial mapping, and how to manage the spatial data that HoloLens collects.
## Frequently asked questions
## Choosing and setting up and your space
**How can I remove map data and known spaces from the HoloLens?**
Features in your environment can make it difficult for the HoloLens to interpret a space. Light levels, materials in the space, the layout of objects, and more can all affect how HoloLens maps an area.
There are two options for deleting map data in **Settings > System > Holograms**:
HoloLens works best in certain kinds of environments. To produce the best spatial map, choose a room that has adequate light and plenty of space. Avoid dark spaces and rooms that have a lot of dark, shiny, or translucent surfaces (for instance, mirrors or gauzy curtains).
- Select **Remove nearby holograms** to delete nearby holograms, clearing the map data and anchored holograms for the current space. A brand new map section would be created and stored in the database for that location while the device is used there. This option can be used to clear the map data for work without affecting any map data from home, for example.
- Select **Remove all holograms** to delete all holograms, clearing all locally stored map data and anchored holograms. No holograms will be rediscovered and any holograms need to be newly placed.
HoloLens is optimized for indoor use. Spatial mapping also works best when Wi-Fi is turned on, although it doesn't have to be connected to a network. HoloLens can obtain Wi-Fi access points even if it is not connected or authenticated. HoloLens functionality does not change whether the access points are internet-connected or intranet/local only.
>[!NOTE]
>When you remove nearby or all holograms, HoloLens immediately starts scanning and mapping the current space.
Only use HoloLens in safe places with no tripping hazards. [More on safety](https://support.microsoft.com/help/4023454/safety-information).
**How does Wi-Fi data get used by HoloLens and where is the data stored?**
## Mapping your space
As long as Wi-Fi is enabled, map data will be correlated with nearby Wi-Fi access points. There is no difference in behavior if a network is connected or just nearby. Network characteristics are not sent to Microsoft, and all Wi-Fi references are kept local on the HoloLens.
Now you're ready to start mapping your spare. When HoloLens starts mapping your surroundings, you'll see a mesh graphic spreading over the space. In mixed reality home, you can trigger the map to show by selecting on a mapped surface.
Wi-Fi characteristics are stored locally to help correlate hologram locations and map sections stored within HoloLens’ database of known spaces. It’s inaccessible to users, and not sent to Microsoft via the cloud or via telemetry.
Here are guidelines for building a great spatial map.
### Understand the scenarios for the area
It is important to spend the most time where you will be using the HoloLens, so that the map is relevant and complete. For example, if a user scenario for HoloLens involves moving from Point A to Point B, walk that path two to three times, looking in all directions as you move.
**Does HoloLens need to be connected to the internet?**
### Walk slowly around the space
No, internet connectivity is not required. Observed Wi-Fi access points are obtained without being connected or authenticated. It does not change functionality if the access points are internet connected or intranet/local only.
If you walk too quickly around the area, it's likely that the HoloLens will miss mapping areas. Walk slowly around the space, stopping every 5-8 feet to look around at your surroundings.
Smooth movements also help the HoloLens map more efficiently.
### Look in all directions
Looking around as you map the space gives the HoloLens more data on where points are relative to each other.
If you don't look up, for example, the HoloLens may not know where the ceiling in a room is.
**Since HoloLens no longer requires you to select a space when Wi-Fi is disabled, how does it find the space automatically?**
Don't forget to look down at the floor as you map the space.
If Wi-Fi is disabled, the space search can still happen; HoloLens will need to search more of the map data within the spaces database, and finding holograms can take longer.
### Cover key areas multiple times
HoloLens will sense and remember spaces even when Wi-Fi is disabled, by securely storing the sensor data when holograms are placed. Without the Wi-Fi info, the space and holograms may be slower to recognize at a later time, as the HoloLens needs to compare active scans to all hologram anchors and map sections stored on the device in order to locate the correct portion of the map.
Moving through an area multiple times will help pick up features you may have missed on the first walkthrough. To build an ideal map, try traversing an area two to three times.
HoloLens will visually compare the current scanning data from the sensors to locally stored map sections in the entire spaces database. It will locate holograms faster if the Wi-Fi characteristics can be found, to narrow down the number of spaces to compare.
If possible, while repeating these movements, spend time walking through an area in one direction, then turn around and walk back the way you came.
### Take your time mapping the area
It can take between 15 and 20 minutes for the HoloLens to fully map and adjust itself to its surroundings. If you have a space in which you plan to use a HoloLens frequently, taking that time up front to map the space can prevent issues later on.
## Possible errors in the spatial map
 
Errors in spatial mapping data fall into a few categories:
- *Holes*: Real-world surfaces are missing from the spatial mapping data.
- *Hallucinations*: Surfaces exist in the spatial mapping data that do not exist in the real world.
- *Wormholes*: HoloLens 'loses' part of the spatial map by thinking it is in a different part of the map than it actually is.
- *Bias*: Surfaces in the spatial mapping data are imperfectly aligned with real-world surfaces, either pushed in or pulled out.
If you see any of these errors please use the [FeedbackHub](hololens-feedback.md) to send feedback.
## Security and storage for spatial data
Windows 10 version 1803 update for Microsoft HoloLens and later stores mapping data in a local (on-device) database.
HoloLens users cannot directly access the map database, even when the device is plugged into a PC or when using the File Explorer app. When BitLocker is enabled on HoloLens, the stored map data is also encrypted along with the entire volume.
### Remove map data and known spaces from HoloLens
There are two options for deleting map data in **Settings > System > Holograms**:
- To delete nearby holograms, select **Remove nearby holograms**. This command clears the map data and anchored holograms for the current space. If you continue to use the device in the same space, it creates and stores a brand new map section to replace the deleted information.
> [!NOTE]
> "Nearby" holograms are holograms that are anchored within the same map section in the current space.
For example, you can use this option to clear work-related map data without affecting any home-related map data.
- To delete all holograms, select **Remove all holograms**. This command clears all map data that is stored on the device as well as all anchored holograms. You will need to explicitly place any holograms. You will not be able to rediscover the previously-placed holograms.
> [!NOTE]
> After you remove nearby or all holograms, HoloLens immediately starts scanning and mapping the current space.
### Wi-Fi data in spatial maps
HoloLens stores Wi-Fi characteristics to help correlate hologram locations and map sections that are stored within the HoloLens database of known spaces. Information about Wi-Fi characteristics is not accessible to users, and not sent to Microsoft using the cloud or using telemetry.
As long as Wi-Fi is enabled, HoloLens correlates map data with nearby Wi-Fi access points. There is no difference in behavior whether a network is connected or just detected nearby. If Wi-Fi is disabled, HoloLens still searches the space. However, HoloLens has to search more of the map data within the spaces database, and may need more time to find holograms. Without the Wi-Fi info, the HoloLens has to compare active scans to all hologram anchors and map sections that are stored on the device in order to locate the correct portion of the map.
## Related topics
- [Environment considerations for HoloLens](https://docs.microsoft.com/windows/mixed-reality/environment-considerations-for-hololens)
- [Spatial mapping design](https://docs.microsoft.com/windows/mixed-reality/spatial-mapping-design)
- [HoloLens and holograms: FAQ](https://support.microsoft.com/help/13456/hololens-and-holograms-faq)

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---
title: HoloLens status
description: Shows the status of HoloLens online services.
author: todmccoy
ms.author: v-todmc
ms.reviewer: luoreill
manager: jarrettr
audience: Admin
ms.topic: article
ms.prod: hololens
ms.localizationpriority: high
ms.sitesec: library
---
# HoloLens status
✔️ **All services are active**
**Key** ✔️ Good, ⓘ Information, ⚠ Warning, ❌ Critical
Area|HoloLens (1st gen)|HoloLens 2
----|:----:|:----:
[Azure services](https://status.azure.com/status)|✔️|✔️
[Store app](https://www.microsoft.com/store/collections/hlgettingstarted/hololens)|✔️|✔️
[Apps](https://www.microsoft.com/hololens/apps)|✔️|✔️
[MDM](https://docs.microsoft.com/hololens/hololens-enroll-mdm)|✔️|✔️
## Notes and related topics
[Frequently asked questions about using Skype for HoloLens](https://support.skype.com/faq/FA34641/frequently-asked-questions-about-using-skype-for-hololens)
For more details about the status of the myriad Azure Services that can connect to HoloLens, see [Azure status](https://azure.microsoft.com/status/).
For more details about current known issues, see [HoloLens known issues](hololens-known-issues.md).
Follow HoloLens on [Twitter](https://twitter.com/HoloLens) and subscribe on [Reddit](https://www.reddit.com/r/HoloLens/).

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---
title: HoloLens troubleshooting
description: Solutions for common HoloLens issues.
author: mattzmsft
ms.author: mazeller
ms.date: 12/02/2019
ms.prod: hololens
ms.topic: article
ms.custom: CSSTroubleshooting
audience: ITPro
ms.localizationpriority: medium
keywords: issues, bug, troubleshoot, fix, help, support, HoloLens
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Troubleshooting HoloLens issues
This article describes how to resolve several common HoloLens issues.
## My HoloLens is unresponsive or won’t start
If your HoloLens won't start:
- If the LEDs next to the power button don't light up, or only one LED briefly blinks, you may need to charge your HoloLens.
- If the LEDs light up when you press the power button but you can't see anything on the displays, hold the power button until all five of the LEDs turn off.
If your HoloLens becomes frozen or unresponsive:
- Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 10 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again.
If these steps don't work, you can try [recovering your device](hololens-recovery.md).
## Holograms don't look good
If your holograms are unstable, jumpy, or don’t look right, try:
- Cleaning your device visor and sensor bar on the front of your HoloLens.
- Increasing the light in your room.
- Walking around and looking at your surroundings so that HoloLens can scan them more completely.
- Calibrating your HoloLens for your eyes. Go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**.
## HoloLens doesn’t respond to gestures
To make sure that HoloLens can see your gestures. Keep your hand in the gesture frame - when HoloLens can see your hand, the cursor changes from a dot to a ring.
Learn more about using gestures on [HoloLens (1st gen)](hololens1-basic-usage.md#use-hololens-with-your-hands) or [HoloLens 2](hololens2-basic-usage.md#the-hand-tracking-frame).
If your environment is too dark, HoloLens might not see your hand, so make sure that there’s enough light.
If your visor has fingerprints or smudges, use the microfiber cleaning cloth that came with the HoloLens to clean your visor gently.
## HoloLens doesn’t respond to my voice commands
If Cortana isn’t responding to your voice commands, make sure Cortana is turned on. On the All apps list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
## I can’t place holograms or see holograms that I previously placed
If HoloLens can’t map or load your space, it enters Limited mode and you won’t be able to place holograms or see holograms that you’ve placed. Here are some things to try:
- Make sure that there’s enough light in your environment so HoloLens can see and map the space.
- Make sure that you’re connected to a Wi-Fi network. If you’re not connected to Wi-Fi, HoloLens can’t identify and load a known space.
- If you need to create a new space, connect to Wi-Fi, then restart your HoloLens.
- To see if the correct space is active, or to manually load a space, go to **Settings** > **System** > **Spaces**.
- If the correct space is loaded and you’re still having problems, the space may be corrupt. To fix this issue, select the space, then select **Remove**. After you remove the space, HoloLens starts to map your surroundings and create a new space.
## My HoloLens can’t tell what space I’m in
If your HoloLens can’t identify and load the space you’re in automatically, check the following factors:
- Make sure that you’re connected to Wi-Fi
- Make sure that there’s plenty of light in the room
- Make sure that there haven’t been any major changes to the surroundings.
You can also load a space manually or manage your spaces by going to **Settings** > **System** > **Spaces**.
## I’m getting a “low disk space” error
You’ll need to free up some storage space by doing one or more of the following:
- Delete some unused spaces. Go to **Settings** > **System** > **Spaces**, select a space that you no longer need, and then select **Remove**.
- Remove some of the holograms that you’ve placed.
- Delete some pictures and videos from the Photos app.
- Uninstall some apps from your HoloLens. In the **All apps** list, tap and hold the app you want to uninstall, and then select **Uninstall**.
## My HoloLens can’t create a new space
The most likely problem is that you’re running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space.
## The HoloLens emulators isn't working
Information about the HoloLens emulator is located in our developer documentation. Read more about [troubleshooting the HoloLens emulator](https://docs.microsoft.com/windows/mixed-reality/using-the-hololens-emulator#troubleshooting).

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---
title: Update HoloLens
description: Check your HoloLens' build number, update, and roll back updates.
keywords: how-to, update, roll back, HoloLens, check build, build number
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/27/2019
audience: ITPro
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Update HoloLens
HoloLens uses Windows Update, just like other Windows 10 devices. Your HoloLens will automatically download and install system updates whenever it is plugged-in to power and connected to the Internet, even when it is in standby.
This article will walk through HoloLens tools for:
- viewing your current operating system version (build number)
- checking for updates
- manually updating HoloLens
- rolling back to an older update
## Check your operating system version (build number)
You can verify the system version number, (build number) by opening the Settings app and selecting **System** > **About**.
## Check for updates and manually update
You can check for updates any time in settings. To see available updates and check for new updates:
1. Open the **Settings** app.
1. Navigate to **Update & Security** > **Windows Update**.
1. Select **Check for updates**.
If an update is available, it will start downloading the new version. After the download is complete, select the **Restart Now** button to trigger the installation. If your device is below 40% and not plugged in, restarting will not start installing the update.
While your HoloLens is installing the update, it will display spinning gears and a progress indicator. Do not turn off your HoloLens during this time. It will restart automatically once it has completed the installation.
HoloLens applies one update at a time. If your HoloLens is more than one version behind the latest you may need to run through the update process multiple times to get it fully up to date.
## Go back to a previous version - HoloLens 2
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Advanced Recovery Companion to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens 2, follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Advanced Recovery Companion](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?activetab=pivot:overviewtab) from the Microsoft Store.
1. Download the [most recent HoloLens 2 release](https://aka.ms/hololens2download).
1. When you have finished these downloads, open **File explorer** > **Downloads**. Right-click the zipped folder that you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using a USB-A to USB-C cable. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The Advanced Recovery Companion automatically detects your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and then select the installation file contained in the folder that you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
## Go back to a previous version - HoloLens (1st Gen)
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Windows Device Recovery Tool to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens 1, follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
1. Download the [HoloLens Anniversary Update recovery package](https://aka.ms/hololensrecovery).
1. When the downloads finish, open **File explorer** > **Downloads**. Right-click the zipped folder you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using the micro-USB cable that it came with. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The WDRT will automatically detect your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and choose the installation file contained in the folder you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
> [!NOTE]
> If the WDRT doesn't detect your HoloLens, try restarting your PC. If that doesn't work, select **My device was not detected**, select **Microsoft HoloLens**, and then follow the instructions.
## Windows Insider Program on HoloLens
Want to see the latest features in HoloLens? If so, join the Windows Insider Program; you'll get access to preview builds of HoloLens software updates before they're available to the general public.
[Get Windows Insider preview for Microsoft HoloLens](hololens-insider.md).

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---
title: Manage updates to HoloLens (HoloLens)
title: Managing updates to HoloLens
description: Administrators can use mobile device management to manage updates to HoloLens devices.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: Teresa-Motiv
ms.author: v-tea
audience: ITPro
ms.topic: article
ms.localizationpriority: medium
ms.date: 04/30/2018
ms.localizationpriority: high
ms.date: 11/7/2019
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Manage updates to HoloLens
# Managing HoloLens updates
>**Looking for how to get the latest update? See [Update HoloLens](https://support.microsoft.com/help/12643/hololens-update-hololens).**
HoloLens uses Windows Update, just like other Windows 10 devices. When an update is available, it will be automatically downloaded and installed the next time your device is plugged in and connected to the Internet.
This article will walk through all of the way to manage updates on HoloLens.
## Manually check for updates
While HoloLens periodically checks for system updates so you don't have to, there may be circumstances in which you want to manually check.
To manually check for updates, go to **Settings** > **Update & Security** > **Check for updates**. If the Settings app says your device is up to date, you have all the updates that are currently available.
## Go back to a previous version (HoloLens 2)
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Advanced Recovery Companion to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens 2, follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Advanced Recovery Companion](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?activetab=pivot:overviewtab) from the Microsoft Store.
1. Download the [most recent HoloLens 2 release](https://aka.ms/hololens2download).
1. When you have finished these downloads, open **File explorer** > **Downloads**. Right-click the zipped folder that you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using a USB-A to USB-C cable . (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The Advanced Recovery Companion automatically detects your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and then select the installation file contained in the folder that you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
## Go back to a previous version (HoloLens (1st gen))
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Windows Device Recovery Tool to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens (1st gen), follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
1. Download the [HoloLens Anniversary Update recovery package](https://aka.ms/hololensrecovery).
1. When the downloads finish, open **File explorer** > **Downloads**. Right-click the zipped folder you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using the micro-USB cable that it came with. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The WDRT will automatically detect your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and choose the installation file contained in the folder you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
> [!NOTE]
> If the WDRT doesn't detect your HoloLens, try restarting your PC. If that doesn't work, select **My device was not detected**, select **Microsoft HoloLens**, and then follow the instructions.
# Use policies to manage updates to HoloLens
>[!NOTE]
>HoloLens devices must be [upgraded to Windows Holographic for Business](hololens-upgrade-enterprise.md) to manage updates.
For a complete list of Update policies, see [Policies supported by Windows Holographic for Business](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#a-href-idhololenspoliciesapolicies-supported-by-windows-holographic-for-business).
>HoloLens (1st gen) devices must be [upgraded to Windows Holographic for Business](hololens1-upgrade-enterprise.md) to manage updates.
To configure how and when updates are applied, use the following policies:
- [Update/AllowAutoUpdate](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-allowautoupdate)
- [Update/ScheduledInstallDay](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-scheduledinstallday)
- [Update/ScheduledInstallTime](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-scheduledinstalltime)
- [Update/AllowAutoUpdate](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-allowautoupdate)
- [Update/ScheduledInstallDay](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-scheduledinstallday)
- [Update/ScheduledInstallTime](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-scheduledinstalltime)
To turn off the automatic check for updates, set the following policy to value **5** – Turn off Automatic Updates:
- [Update/AllowAutoUpdate](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-allowautoupdate)
In Microsoft Intune, you can use **Automatic Update Behavior** to change this policy. (See [Manage software updates in Microsoft Intune](https://docs.microsoft.com/intune/windows-update-for-business-configure))
For devices on Windows 10, version 1607 only: You can use the following update policies to configure devices to get updates from Windows Server Update Service (WSUS) instead of Windows Update:
For devices on Windows 10, version 1607 only: You can use the following update policies to configure devices and get updates from the Windows Server Update Service (WSUS), instead of Windows Update:
- [Update/AllowUpdateService](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-allowupdateservice)
- [Update/RequireUpdateApproval](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-requireupdateapproval)
- [Update/UpdateServiceUrl](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-updateserviceurl)
- [Update/AllowUpdateService](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-allowupdateservice)
- [Update/RequireUpdateApproval](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-requireupdateapproval)
- [Update/UpdateServiceUrl](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-updateserviceurl)
For more information about using policies to manage HoloLens, see the following articles:
## Related topics
- [Policies supported by HoloLens 2](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#policies-supported-by-hololens-2)
- [Policies supported by Windows Holographic for Business](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#a-href-idhololenspoliciesapolicies-supported-by-windows-holographic-for-business)
- [Manage software updates in Microsoft Intune](https://docs.microsoft.com/intune/windows-update-for-business-configure)

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---
title: Unlock Windows Holographic for Business features (HoloLens)
description: HoloLens provides extra features designed for business when you upgrade to Windows Holographic for Business.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.topic: article
ms.localizationpriority: medium
ms.date: 07/09/2018
---
# Unlock Windows Holographic for Business features
Microsoft HoloLens is available in the *Development Edition*, which runs Windows Holographic (an edition of Windows 10 designed for HoloLens), and in the [Commercial Suite](https://docs.microsoft.com/windows/mixed-reality/commercial-features), which provides extra features designed for business.
When you purchase the Commercial Suite, you receive a license that upgrades Windows Holographic to Windows Holographic for Business. This license can be applied to the device either through the organization's [mobile device management (MDM) provider](#edition-upgrade-using-mdm) or a [provisioning package](#edition-upgrade-using-a-provisioning-package).
>[!TIP]
>In Windows 10, version 1803, you can tell that the HoloLens has been upgraded to the business edition in **Settings** > **System**.
## Edition upgrade using MDM
The enterprise license can be applied by any MDM provider that supports the [WindowsLicensing configuration service provider (CSP)](https://msdn.microsoft.com/library/windows/hardware/dn904983.aspx). The latest version of the Microsoft MDM API will support WindowsLicensing CSP.
For step-by-step instructions for upgrading HoloLens using Microsoft Intune, see [Upgrade devices running Windows Holographic to Windows Holographic for Business](https://docs.microsoft.com/intune/holographic-upgrade).
On other MDM providers, the specific steps for setting up and deploying the policy might vary.
## Edition upgrade using a provisioning package
Provisioning packages are files created by the Windows Configuration Designer tool that apply a specified configuration to a device.
### Create a provisioning package that upgrades the Windows Holographic edition
1. [Create a provisioning package for HoloLens.](hololens-provisioning.md)
2. Go to **Runtime settings** > **EditionUpgrade**, and select **EditionUpgradeWithLicense**.
![Upgrade edition with license setting selected](images/icd1.png)
2. Browse to and select the XML license file that was provided when you purchased the Commercial Suite.
>[!NOTE]
>You can configure [additional settings in the provisioning package](hololens-provisioning.md).
3. On the **File** menu, click **Save**.
4. Read the warning that project files may contain sensitive information, and click **OK**.
>[!IMPORTANT]
>When you build a provisioning package, you may include sensitive information in the project files and in the provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when they are no longer needed.
3. On the **Export** menu, click **Provisioning package**.
4. Change **Owner** to **IT Admin**, which will set the precedence of this provisioning package higher than provisioning packages applied to this device from other sources, and then select **Next**.
5. Set a value for **Package Version**.
>[!TIP]
>You can make changes to existing packages and change the version number to update previously applied packages.
6. On the **Select security details for the provisioning package**, click **Next**.
7. Click **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows ICD uses the project folder as the output location.
Optionally, you can click **Browse** to change the default output location.
8. Click **Next**.
9. Click **Build** to start building the package. The project information is displayed in the build page and the progress bar indicates the build status.
10. When the build completes, click **Finish**.
### Apply the provisioning package to HoloLens
1. Connect the device via USB to a PC and start the device, but do not continue past the **fit** page of the initial setup experience (the first page with the blue box). HoloLens will show up as a device in File Explorer on the PC.
>[!NOTE]
>If the HoloLens device is running Windows 10, version 1607 or earlier, briefly press and release the **Volume Down** and **Power** buttons simultaneously to open File Explorer.
4. In File Explorer, drag and drop the provisioning package (.ppkg) onto the device storage.
5. Briefly press and release the **Volume Down** and **Power** buttons simultaneously again while on the **fit** page.
6. The device will ask you if you trust the package and would like to apply it. Confirm that you trust the package.
7. You will see whether the package was applied successfully or not. If it failed, you can fix your package and try again. If it succeeded, proceed with device setup.

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@ -3,44 +3,45 @@ title: What's new in Microsoft HoloLens (HoloLens)
description: Windows Holographic for Business gets new features in Windows 10, version 1809.
ms.prod: hololens
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/13/2018
ms.reviewer:
manager: dansimp
---
# What's new in Microsoft HoloLens
## Windows 10, version 1809 for Microsoft HoloLens
### For everyone
Feature | Details
--- | ---
Quick actions menu | When you're in an app, the Bloom gesture will now open a Quick actions menu to give you quick access to commonly used system features without having to leave the app. See [Set up HoloLens in kiosk mode](hololens-kiosk.md) for information about the Quick actions menu in kiosk mode.<br><br>![sample of the Quick actions menu](images/minimenu.png)
Stop video capture from the Start or quick actions menu | If you start video capture from the Start menu or quick actions menu, you’ll be able to stop recording from the same place. (Don’t forget, you can always do this with voice commands too.)
Project to a Miracast-enabled device | Project your HoloLens content to a nearby Surface device or TV/Monitor if using Microsoft Display adapter. On **Start**, select **Connect**, and then select the device you want to project to. **Note:** You can deploy HoloLens to use Miracast projection without enabling developer mode.
New notifications | View and respond to notification toasts on HoloLens, just like you do on a PC. Gaze to respond to or dismiss them (or if you’re in an immersive experience, use the bloom gesture).
HoloLens overlays (file picker, keyboard, dialogs, etc.) | You’ll now see overlays such as the keyboard, dialogs, file picker, etc. when using immersive apps.
Visual feedback overlay UI for volume change | When you use the volume up/down buttons on your HoloLens you’ll see a visual display of the volume level.
New UI for device boot | A loading indicator was added during the boot process to provide visual feedback that the system is loading. Reboot your device to see the new loading indicator—it’s between the "Hello" message and the Windows boot logo.
Share UX: Nearby Sharing | Addition of the Windows Nearby Sharing experience, allowing you to share a capture with a nearby Windows device. When you capture a photo or video on HoloLens (or use the share button from an app such as Microsoft Edge), select a nearby Windows device to share with.
Share from Microsoft Edge | Share button is now available on Microsoft Edge windows on HoloLens. In Microsoft Edge, select **Share**. Use the HoloLens share picker to share web content.
> **Applies to:** Hololens (1st gen)
### For everyone
| Feature | Details |
|---|---|
| **Quick actions menu** | When you're in an app, the Bloom gesture will now open a Quick actions menu to give you quick access to commonly used system features without having to leave the app. <br> See [Set up HoloLens in kiosk mode](hololens-kiosk.md) for information about the Quick actions menu in kiosk mode.<br><br>![sample of the Quick actions menu](images/minimenu.png) |
| **Stop video capture from the Start or quick actions menu** | If you start video capture from the Start menu or quick actions menu, you’ll be able to stop recording from the same place. (Don’t forget, you can always do this with voice commands too.) |
| **Project to a Miracast-enabled device** | Project your HoloLens content to a nearby Surface device or TV/Monitor if using Microsoft Display adapter. On **Start**, select **Connect**, and then select the device you want to project to. **Note:** You can deploy HoloLens to use Miracast projection without enabling developer mode. |
| **New notifications** | View and respond to notification toasts on HoloLens, just like you do on a PC. Gaze to respond to or dismiss them (or if you’re in an immersive experience, use the bloom gesture). |
| **HoloLens overlays**<br>(file picker, keyboard, dialogs, etc.) | You’ll now see overlays such as the keyboard, dialogs, file picker, etc. when using immersive apps. |
| **Visual feedback overlay UI for volume change** | When you use the volume up/down buttons on your HoloLens you’ll see a visual display of the volume level. |
| **New UI for device boot** | A loading indicator was added during the boot process to provide visual feedback that the system is loading. Reboot your device to see the new loading indicator—it’s between the "Hello" message and the Windows boot logo. |
| **Nearby sharing** | Addition of the Windows Nearby Sharing experience, allowing you to share a capture with a nearby Windows device. When you capture a photo or video on HoloLens (or use the share button from an app such as Microsoft Edge), select a nearby Windows device to share with. |
| **Share from Microsoft Edge** | Share button is now available on Microsoft Edge windows on HoloLens. In Microsoft Edge, select **Share**. Use the HoloLens share picker to share web content. |
### For administrators
### For administrators
Feature | Details
--- | ---
[Enable post-setup provisioning](hololens-provisioning.md) | You can now apply a runtime provisioning package at any time using **Settings**.
Assigned access with Azure AD groups | You can now use Azure AD groups for configuration of Windows assigned access to set up single or multi-app kiosk configuration.
PIN sign-in on profile switch from sign-in screen | PIN sign-in is now available for **Other User**.  | When signing in as **Other User**, the PIN option is now available under **Sign-In options**.
Sign in with Web Credential Provider using password | You can now select the Globe sign-in option to launch web sign-in with your password. From the sign-in screen, select **Sign-In options** and select the Globe option to launch web sign-in. Enter your user name if needed, then your password. <br>**Note:** You can choose to bypass any PIN/Smartcard options when prompted during web sign-in. 
Read device hardware info through MDM so devices can be tracked by serial # | IT administrators can see and track HoloLens by device serial number in their MDM console. Refer to your MDM documentation for feature availability and instructions.
Set HoloLens device name through MDM (rename) |  IT administrators can see and rename HoloLens devices in their MDM console. Refer to your MDM documentation for feature availability and instructions.
| Feature | Details |
|---|----|
| [Enable post-setup provisioning](hololens-provisioning.md) | You can now apply a runtime provisioning package at any time using **Settings**. |
| Assigned access with Azure AD groups | You can now use Azure AD groups for configuration of Windows assigned access to set up single or multi-app kiosk configuration. |
| PIN sign-in on profile switch from sign-in screen | PIN sign-in is now available for **Other User**.  |
| Sign in with Web Credential Provider using password | You can now select the Globe sign-in option to launch web sign-in with your password. From the sign-in screen, select **Sign-In options** and select the Globe option to launch web sign-in. Enter your user name if needed, then your password. <br>**Note:** You can choose to bypass any PIN/Smartcard options when prompted during web sign-in.  |
| Read device hardware info through MDM so devices can be tracked by serial # | IT administrators can see and track HoloLens by device serial number in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
| Set HoloLens device name through MDM (rename) |  IT administrators can see and rename HoloLens devices in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
### For international customers
@ -50,15 +51,16 @@ Feature | Details
Localized Chinese and Japanese builds | Use HoloLens with localized user interface for Simplified Chinese or Japanese, including localized Pinyin keyboard, dictation, and voice commands.
Speech Synthesis (TTS) | Speech synthesis feature now supports Chinese, Japanese, and English.
[Learn how to install the Chinese and Japanese versions of HoloLens.](hololens-install-localized.md)
[Learn how to install the Chinese and Japanese versions of HoloLens.](hololens1-install-localized.md)
## Windows 10, version 1803 for Microsoft HoloLens
> **Applies to:** Hololens (1st gen)
Windows 10, version 1803, is the first feature update to Windows Holographic for Business since its release in Windows 10, version 1607. This update introduces the following changes:
- Previously, you could only verify that upgrade license for Commercial Suite had been applied to your HoloLens device by checking to see if VPN was an available option on the device. Now, **Settings** > **System** will display **Windows Holographic for Business** after the upgrade license is applied. [Learn how to unlock Windows Holographic for Business features](hololens-upgrade-enterprise.md).
- Previously, you could only verify that upgrade license for Commercial Suite had been applied to your HoloLens device by checking to see if VPN was an available option on the device. Now, **Settings** > **System** will display **Windows Holographic for Business** after the upgrade license is applied. [Learn how to unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md).
- You can view the operating system build number in device properties in the File Explorer app and in the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379/windows-10-mobile-device-recovery-tool-faq).
@ -83,14 +85,3 @@ Windows 10, version 1803, is the first feature update to Windows Holographic for
- Individual users can sync their corporate email without enrolling their device in mobile device management (MDM). You can use the device with a Microsoft Account, download and install the Mail app, and add an email account directly.
- You can check the MDM sync status for a device in **Settings** > **Accounts** > **Access Work or School** > **Info**. In the **Device sync status** section, you can start a sync, see areas managed by MDM, and create and export an advanced diagnostics report.
## Additional resources
- [Reset or recover your HoloLens](https://developer.microsoft.com/windows/mixed-reality/reset_or_recover_your_hololens)
- [Restart, reset, or recover HoloLens](https://support.microsoft.com/help/13452/hololens-restart-reset-or-recover-hololens)
- [Manage devices running Windows Holographic with Microsoft Intune](https://docs.microsoft.com/intune/windows-holographic-for-business)

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---
title: Getting around HoloLens (1st gen)
description: A brief tour of the HoloLens (1st gen) interface
ms.assetid: 064f7eb0-190e-4643-abeb-ed3b09312042
ms.date: 9/16/2019
ms.reviewer: jarrettr
manager: jarrettr
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
---
# Getting around HoloLens (1st gen)
Ready to step into the world of holograms? Here's some information to get started.
This guide provides an intro to mixed reality, gestures for interacting with holograms, and an intro to Windows Holographic.
## Discover mixed reality
On HoloLens, holograms blend with your physical environment to look and sound like they're part of your world. Even when holograms are all around you, you can still see your surroundings, move freely, and interact with other people and objects. We call this experience "mixed reality."
The holographic frame positions your holograms where your eyes are most sensitive to detail, and the see-through lenses leave your peripheral vision unobscured. With spatial sound, you can pinpoint a hologram even if it’s behind you. And because HoloLens learns and understands your environment, you can place holograms on and around real objects—and so can your apps and games. So a character in a game might sit down on your sofa, or [space robots could bust out of your walls](https://www.microsoft.com/store/apps/9nblggh5fv3j).
## Use HoloLens with your hands
Getting around HoloLens is a lot like using your smart phone. You can use your hands to manipulate holographic windows, menus, and buttons. Instead of pointing, clicking, or tapping, you'll use your gaze, your [voice](hololens-cortana.md), and gestures to select apps and holograms and to get around HoloLens.
When you know these basic interactions, getting around on HoloLens will be a snap.
We'll walk you through the basics the first time you use your HoloLens. You'll also find a gesture tutorial on your **Start** menu—look for the Learn Gestures app.
### The hand-tracking frame
HoloLens has sensors that can see a few feet to either side of you. When you use your hands, you'll need to keep them inside that frame, or HoloLens won't see them. As you move around, the frame moves with you.
![Image that shows the HoloLens hand-tracking frame](./images/hololens-2-gesture-frame.png)
### Open the Start menu with bloom
To open the **Start** menu:
1. Hold your hand in front of you so it's in the gesture frame.
1. Bloom: bring all of your fingers together then open your hand.
![Animation that shows the bloom gesture](./images/hololens-bloom.gif)
### Select holograms with gaze and air tap
To select an app or other hologram, air tap it while looking directly at the hologram you're selecting. To do this, follow these steps:
1. Gaze at the hologram you want to select.
1. Point your index finger straight up toward the ceiling.
1. Air tap: lower your finger, then quickly raise it.
![Air-tap gesture animation](./images/hololens-air-tap.gif)
### Select a hologram by using your voice
1. The gaze cursor is a dot that you move around by moving your head. You can use it to target voice commands with precision.
1. Gaze at the hologram that you want to select.
1. To select the hologram, say "Select."
## Holograms and apps
Now it's time to put gestures to the test!
You'll find your installed apps in the [Start menu](holographic-home.md) and there are more apps for HoloLens (1st gen) in the Microsoft Store.
Open the **Start** menu and select an app!
Using apps on HoloLens is a little different from on a PC: Some apps use a 2D view and look like other Windows applications. Other apps (immersive apps) use a 3D view and when you launch them, they become the only app you see.
When you place an app window or app launcher, it will stay put until you remove it. You can move or resize these holograms in your mixed reality home at any time.
## Move, resize, and rotate apps
Moving and resizing apps on HoloLens works a bit differently than it does on a PC. Instead of dragging the app, you'll use your gaze, along with a [gesture](https://support.microsoft.com/help/12644/hololens-use-gestures) or the [clicker](hololens1-clicker.md). You can also rotate an app window in 3D space.
> [!TIP]
> Rearrange apps using your voice - gaze at an app and say "Face me," "Bigger," or "Smaller." Or have Cortana move an app for you: say "Hey Cortana, move \**app name\** here."
### Move an app
Gaze at the app (at the title bar of an app window), and then do one of the following.
- Tap and hold to select the app. Move your hand to position the app, and raise your finger to place it.
- Select **Adjust**, tap and hold, and move your hand to position the app. Raise your finger to place it, then select **Done**.
- Select **Adjust**, click and hold the clicker, and move your hand to position the app. Release the clicker, then select **Done**.
> [!TIP]
> If you drop apps when you move them, make sure to keep your hand in the gesture frame by following it with your gaze.
### Resize an app
Gaze at the app, and then do one of the following.
- Gaze at a corner or edge of an app window, and tap and hold. Move your hand to change the app's size, and raise your finger when you're done.
- Select **Adjust**. Gaze at one of the blue squares at the corners of the app, tap and hold, then move your hand to resize the app. Raise your finger to release it, then select **Done**.
- Select **Adjust**. Gaze at one of the blue squares at the corners of the app, click and hold the clicker, then move your hand to resize the app. Release the clicker, then select **Done**.
> [!TIP]
> In Adjust mode, you can move or resize any hologram.
### Rotate an app
Gaze at the app, and tap and hold with both hands to select it. Rotate the app by keeping one hand steady and moving your other hand around it. When you're done, raise both index fingers.
### Scroll content in an app window
Gaze at the content of the app window. Tap and hold and then move your hand slightly upwards or downwards to scroll the content.
## Meet the HoloLens (1st gen) Clicker
The [HoloLens (1st Gen) clicker](hololens1-clicker.md) gives you another way to interact with holograms. [Pair it](hololens-connect-devices.md) with your HoloLens and then use it along with your gaze to select, scroll, and more.
## Next steps
Congratulations! you're ready to use HoloLens (1st gen).
Now you can configure your HoloLens (1st gen) to meet your specific needs.
[Connect bluetooth devices like mouse and keyboard](hololens-connect-devices.md)
[Learn more about Voice and Cortana](hololens-cortana.md)
### Help! I don't see my holograms
If you don’t see holograms that you’ve placed while using HoloLens, here are some things to try:
- Make sure that you’re looking in the right area&mdash;remember, holograms stay where you left them!
- Make sure that you're in a well-lit room without a lot of direct sunlight.
- Wait. When HoloLens has trouble recognizing your space, previously placed holograms can take up to a minute to reappear.
- If issue persists, you may want to clear out your Holograms storage data in **Settings** > **System** > **Holograms**, then place holograms in mixed reality home again.

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---
title: Use the HoloLens clicker
description: This article outlines how to use the HoloLens clicker, including clicker pairing, charging, and recovery.
ms.assetid: 7d4a30fd-cf1d-4c9a-8eb1-1968ccecbe59
ms.date: 09/16/2019
manager: jarrettr
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
---
# Use the HoloLens (1st gen) clicker
The clicker was designed specifically for HoloLens (1st gen) and gives you another way to interact with holograms. It comes with HoloLens (1st gen), in a separate box.
Use it in place of hand gestures to select, scroll, move, and resize apps.
## Clicker hardware and pairing
The HoloLens (1st gen) clicker has a finger loop to make it easier to hold, and an indicator light.
![The HoloLens Clicker](images/use-hololens-clicker-1.png)
### Clicker indicator lights
Here's what the lights on the clicker mean.
- **Blinking white**. The clicker is in pairing mode.
- **Fast-blinking white**. Pairing was successful.
- **Solid white**. The clicker is charging.
- **Blinking amber**. The battery is low.
- **Solid amber**. The clicker ran into an error and you'll need to restart it. While pressing the pairing button, click and hold for 15 seconds.
### Pair the clicker with your HoloLens (1st gen)
1. Use the bloom gesture to go to **Start**, then select **Settings** > **Devices** and verify that Bluetooth is on.
1. On the clicker, press and hold the pairing button until the status light blinks white.
1. On the pairing screen, select **Clicker** > **Pair**.
### Charge the clicker
When the clicker battery is low, the battery indicator will blink amber. Plug the Micro USB cable into a USB power supply to charge the device.
## Use the clicker with HoloLens (1st gen)
### Hold the clicker
To put on the clicker, slide the loop over your ring or middle finger so that the Micro USB port faces toward your wrist. Rest your thumb in the indentation.
![How to hold the Clicker](images/use-hololens-clicker-2.png)
### Clicker gestures
Clicker gestures are small wrist rotations, not the larger movements used for HoloLens hand gestures. And HoloLens recognizes your gestures and clicks even if the clicker is outside the [gesture frame](hololens1-basic-usage.md), so you can hold the clicker in the position that's most comfortable for you​.
- **Select**. To select a hologram, button, or other element, gaze at it, then click.
- **Click and hold**. Click and hold your thumb down on the button to do some of the same things you would with tap and hold, such as move or resize a hologram.
- **Scroll**. On the app bar, select **Scroll Tool**. Click and hold, then rotate the clicker up, down, left, or right. To scroll faster, move your hand farther from the center of the scroll tool.
- **Zoom**. On the app bar, select **Zoom Tool**. Click and hold, then rotate the clicker up to zoom in, or down to zoom out.
> [!TIP]
> To zoom in or out when using Microsoft Edge, gaze at a page and double-click.
## Restart or recover the clicker
Here are some things to try if the HoloLens clicker is unresponsive or isn’t working well.
### Restart the clicker
Use the tip of a pen to press and hold the pairing button. At the same time, click and hold the clicker for 15 seconds. If the clicker was already paired with your HoloLens, it will stay paired after it restarts.
If the clicker won't turn on or restart, try charging it by using the HoloLens charger. If the battery is very low, it might take a few minutes for the white indicator light to turn on.
### Re-pair the clicker
Select **Settings** > **Devices** and select the clicker. Select **Remove**, wait a few seconds, then pair the clicker again.
### Recover the clicker
If restarting and re-pairing the clicker don’t fix the problem, the Windows Device Recovery Tool can help you recover it. The recovery process may take some time, and it will install the latest version of the clicker software. To use the tool, you’ll need a computer running Windows 10 or later that has at least 4 GB of free storage space.
To recover the clicker:
1. Download and install the [Windows Device Recovery Tool](https://dev.azure.com/ContentIdea/ContentIdea/_queries/query/8a004dbe-73f8-4a32-94bc-368fc2f2a895/) on your computer.
1. Connect the clicker to your computer by using the Micro USB cable that came with your HoloLens.
1. Run the Windows Device Recovery Tool and follow the instructions.
If the clicker isn’t automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode.

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---
title: HoloLens (1st gen) fit and comfort frequently asked questions
description: Answers to frequently asked questions about how to fit your HoloLens (1st gen).
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 10/09/2019
ms.reviewer: jarrettr
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# HoloLens (1st gen) fit and comfort frequently asked questions
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
For step-by-step instructions and a video about putting on and adjusting your device, see [Get your HoloLens (1st gen) ready to use](hololens1-setup.md).
> [!NOTE]
> The fit and comfort tips in this topic are meant only as general guidance&mdash;they don't replace any laws or regulations, or your good judgment when using HoloLens. Stay safe, and have fun!
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
## I'm experiencing discomfort when I use my device. What should I do?
If you experience discomfort, take a break until you feel better. Try sitting in a well-lit room and relaxing for a bit. The next time your use your HoloLens, try using it for a shorter period of time at first.
For more information, see [Health and safety on HoloLens](https://go.microsoft.com/fwlink/p/?LinkId=746661).
## I can't see the whole holographic frame, or my holograms are cut off
To see the top edge of the holographic frame, move the device so it sits higher on your head, or angle the headband up slightly in front. To see the bottom edge, move the device to sit lower on your head, or angle the headband down slightly in front. If the left or right edge of the view frame isn't visible, make sure the HoloLens visor is centered on your forehead.
## I need to look up or down to see holograms
Try adjusting the position of your device visor so the holographic frame matches your natural gaze. Here's how:
- **If you need to look up to see holograms**. First, shift the back of the headband a bit higher on your head. Then use one hand to hold the headband in place and the other to gently rotate the visor so you have a good view of the holographic frame.
- **If you need to look down to see holograms**. First, shift the back of the headband a bit lower on your head. Then place your thumbs under the device arms and your index fingers on top of the headband, and gently squeeze with your thumbs to rotate the visor so you have a good view of the holographic frame.
## The device slides down when I'm using it, or I need to make the headband too tight to keep it secure
The overhead strap can help keep your HoloLens secure on your head, particularly if you're moving around a lot. The strap may also let you loosen the headband a bit. [Learn how to use it](hololens1-setup.md#adjust-fit).
You can also experiment with the positioning of the headband&mdash;depending on your head size and shape, you may need to slide it up or down to reposition it on your forehead.
## My HoloLens feels heavy on my nose
If your HoloLens is adjusted correctly, the nose pad should rest lightly on your nose. If it feels heavy on your nose, try rotating the visor up or adjusting the angle of the headband. You can also slide the device visor out&mdash;grasp the device arms just behind the visor and pull forward gently.
## How can I adjust HoloLens to fit with my glasses?
The device visor can slide in and out to accommodate eyewear. Grasp the device arms just behind the visor and pull forward gently to adjust it.
## My arm gets tired when I use gestures. What can I do?
When using gestures, there's no need to extend your arm out far from your body. Keep it closer to your side, where it's more comfortable and will get less tired. [Learn more about gestures](hololens1-basic-usage.md#use-hololens-with-your-hands).
And be sure to try out [voice commands](hololens-cortana.md) and the [HoloLens clicker](hololens1-clicker.md).

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---
title: HoloLens (1st gen) hardware
description: An outline of the components that make up Microsoft HoloLens (1st gen), the world's first fully untethered holographic computer running Windows.
ms.assetid: 527d494e-2ab6-46ca-bd5a-bfc6b43cc833
ms.date: 09/16/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
manager: jarrettr
ms.localizationpriority: medium
appliesto:
- HoloLens (1st gen)
---
# HoloLens (1st gen) hardware
![Microsoft HoloLens (1st gen)](images/see-through-400px.jpg)
Microsoft HoloLens (1st gen) is the world's first fully untethered holographic computer. HoloLens redefines personal computing through holographic experiences to empower you in new ways. HoloLens blends cutting-edge optics and sensors to deliver 3D holograms pinned to the real world around you.
## HoloLens components
![Image that shows the contents of the box](images/hololens-box-contents.png)
Your HoloLens includes the following features:
- **Visor**. Contains the HoloLens sensors and displays. You can rotate the visor up while you are wearing the HoloLens.
- **Headband**. To put the HoloLens on, use the adjustment wheel to expand the headband. With the HoloLens in place, tighten the adjustment wheel until the headband is comfortable.
- **Brightness buttons**. When you're wearing the HoloLens, the brightness buttons are on the left side of the device.
- **Volume buttons**. When you're wearing the HoloLens, the volume buttons are on the right side of the device.
- **Device arms**. When you pick up, put on, or take off your HoloLens, always grasp or hold it by the device arms.
## In the box
> [!VIDEO https://www.microsoft.com/videoplayer/embed/c7ceb904-9d5f-4194-9e10-e8a949dbad7d]
The HoloLens box contains the following items:
- **Nose pads**. Select a nose pad that fits the shape of your nose and accommodates your eyewear.
- **Overhead strap**. When you're wearing the HoloLens while you move around, use the overhead strap to help keep the device in place. Additionally, if you're wearing the HoloLens for extended periods, using the overhead strap may make the device more comfortable to wear.
- **Micro USB cable**. Use the micro-USB cable to connect your HoloLens to the power supply for charging, or use it to connect your HoloLens to your computer.
- **Power supply**. Plugs into a power outlet.
- **Microfiber cloth**. Use the cloth to clean your HoloLens visor.
>[!TIP]
>The [clicker](hololens1-clicker.md) ships with HoloLens (1st Gen), in a separate box.
### Power Supply details
The power supply and the USB cable that come with the device are the best supported mechanism for charging. The power supply is an 18W charger. It supplies 9V at 2A.
Charging rate and speed may vary depending on the environment in which the device is running.
In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger.
## Device specifications
### Display
![HoloLens has see-through holographic lenses](images/displays-400px.jpg)
| | |
| - | - |
| Optics | See-through holographic lenses (waveguides) |
| Holographic resolution | 2 HD 16:9 light engines producing 2.3M total light points |
| Holographic density | \>2.5k radiants (light points per radian) |
| Eye-based rendering | Automatic pupillary distance calibration |
### Sensors
![HoloLens has sensors for understanding its environment and user actions](images/sensor-bar-400px.jpg)
- 1 inertial measurement unit (IMU)
- 4 environment understanding cameras
- 1 depth camera
- 1 2MP photo / HD video camera
- Mixed reality capture
- 4 microphones
- 1 ambient light sensor
### Input, output, and connectivity
- Built-in speakers
- Audio 3.5mm jack
- Volume up/down
- Brightness up/down
- Power button
- Battery status LEDs
- Wi-Fi 802.11ac
- Micro USB 2.0
- Bluetooth 4.1 LE
### Power
- Battery Life
- 2-3 hours of active use
- Up to 2 weeks of standby time
- Fully functional when charging
- Passively cooled (no fans)
### Processors
![The motherboard for Microsoft HoloLens](images/motherboard-400px.jpg)
- Intel 32-bit architecture with TPM 2.0 support
- Custom-built Microsoft Holographic Processing Unit (HPU 1.0)
### Memory
- 64 GB Flash
- 2 GB RAM
### Fit
| | |
| - | - |
| Sizing | Single size with adjustable band. Fits over glasses |
| Weight | 579 grams |
## Device capabilities
Using the following to understand user actions:
- Gaze tracking
- Gesture input
- Voice support
Using the following to understand the environment:
- Spatial sound
## Pre-installed software
- Windows 10
- Windows Store
- Holograms
- Microsoft Edge
- Photos
- Settings
- Windows Feedback
- Calibration
- Learn Gestures
## Device certifications
### Safety
HoloLens has been tested and found to conform to the basic impact protection requirements of ANSI Z87.1, CSA Z94.3 and EN 166.
## Care and cleaning
Handle your HoloLens carefully. To lift, carry, and adjust your HoloLens, use the device arms&mdash;not the overhead strap. To keep the visor free of dust and fingerprints and avoid touching it. Repeated cleaning could damage the visor, so try to keep your device clean.
Don't use any cleaners or solvents on your HoloLens, and don't submerge it in water or apply water directly to it.
To clean the visor, remove any dust using a camel or goat hair lens brush or a bulb-style lens blower. Lightly moisten the microfiber cloth with a small amount of distilled water, then use it to wipe the visor gently in a circular motion.
To clean the rest of the device, including the headband and device arms, use a lint-free cloth moistened with mild soap and water. Let your HoloLens dry completely before using it again.
![Image that shows how to clean the visor](images/hololens-cleaning-visor.png)
> [!div class="nextstepaction"]
> [Set up and start your HoloLens (1st gen)](hololens1-setup.md)

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---
title: Install localized versions of HoloLens
description: Learn how to install the Chinese or Japanese versions of HoloLens
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: high
ms.date: 9/16/2019
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# Install localized versions of HoloLens (1st gen)
In order to switch to the Chinese or Japanese version of HoloLens, you’ll need to use the Windows Device Recovery Tool (WDRT) to download the build for the language on a PC and then install it on your HoloLens.
> [!IMPORTANT]
> Using WDRT to install the Chinese or Japanese builds of HoloLens deletes existing data, such as personal files and settings, from your HoloLens.
1. On your PC, download and install [the Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
1. Download the package for the language you want to your PC: [Simplified Chinese](https://aka.ms/hololensdownload-ch) or [Japanese](https://aka.ms/hololensdownload-jp).
1. When the download finishes, select **File Explorer** > **Downloads**. Right-click the zipped folder that you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using the micro-USB cable that it shipped with. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. After the tool automatically detects your HoloLens, select the Microsoft HoloLens tile.
1. On the next screen, select **Manual package selection** and select the installation file that resides in the folder that you unzipped in step 4. (Look for a file that has the extension “.ffu”.)
1. Select **Install software** and follow the instructions.
1. After the build installs, HoloLens setup automatically starts. Put on the device and follow the setup directions.
When you’re done with setup, go to **Settings** > **Update & Security** > **Windows Insider Program**, and check that you’re configured to receive the latest preview builds. Like the English preview builds, the Windows Insider Program keeps the Chinese and Japanese versions of HoloLens up-to-date with the latest preview builds.
> [!NOTE]
>
> - You can’t use the Settings app to change the system language between English, Japanese, and Chinese. Flashing a new build is the only supported way to change the device system language.
> - While you can use the on-screen Pinyin keyboard to enter Simplified Chinese or Japanese text, using a Bluetooth hardware keyboard to type Simplified Chinese or Japanese text is not supported at this time. However, on Chinese or Japanese HoloLens, you can continue to use a Bluetooth keyboard to type in English (to toggle a hardware keyboard to type in English, press the ~ key).

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---
title: Prepare a new HoloLens
description: This guide walks through first time set up.
ms.prod: hololens
ms.sitesec: library
author: JesseMcCulloch
ms.author: jemccull
ms.topic: article
ms.localizationpriority: high
ms.date: 8/12/2019
ms.reviewer:
manager: jarrettr
appliesto:
- Hololens (1st gen)
---
# Get your HoloLens (1st gen) ready to use
Follow along to set up a HoloLens (1st gen) for the first time.
## Charge your HoloLens (1st gen)
To charge your HoloLens, connect the power supply to the charging port by using the included Micro USB cable. Then plug the power supply into a power outlet. When the device is charging, the battery indicator will light up in a wave pattern.
![Image that shows how to attach the Micro USB cable to the HoloLens](./images/hololens-charging.png)
When your HoloLens is on, the battery indicator shows the battery level in increments. When only one of the five lights is on, the battery level is below 20 percent. If the battery level is critically low and you try to turn on the device, one light will blink briefly, then go out.
> [!TIP]
> To get an estimate of your current battery level, say "Hey Cortana, how much battery do I have left?"
The power supply and USB cable that come with the device are the best way to charge your HoloLens (1st gen). The power supply provides 18W of power (9V 2A).
Charging rate and speed may vary depending on the environment in which the device is running.
## Adjust fit
> [!VIDEO https://www.microsoft.com/videoplayer/embed/be3cb527-f2f1-4f85-b4f7-a34fbaba980d]
| | |
|:--- |:--- |
|1. Rotate the headband up to about 20-30 degrees.|![Step one, rotate the headband](./images/FitGuideStep1.png)|
|2. Push the headband back. Do not pull it back, or manipulate the band behind the hinge, because over time this can break the band.|![Step two, push the headband back](./images/FitGuideStep2.png)|
|3. Turn the adjustment wheel to extend the headband all the way out. |![Step three, use the adjustment wheel to extend the headband](./images/FitGuideStep3.png)|
|4. Hold the device by the device arms, and place it on your head. Make sure that the headband sits at the top of your forehead, and then tighten the adjustment wheel.|![Step four, put on the device and adjust the headband](./images/FitGuideStep4.png)|
|5. Slide the visor back, and then check the fit of the device. The headband should sit at the top of the forehead, just below your hairline, with the speakers above your ears. The lenses should be centered over your eyes.|![Step five, slide the visor back and check the fit](./images/FitGuideSetep5.png)|
## Turn on your HoloLens
Use the power button to turn HoloLens on and off or to put it in standby mode.
![Image that shows the HoloLens power button](./images/hololens-power.png)
If your device doesn't respond or won't start, see [Restart, reset, or recover HoloLens](hololens-restart-recover.md).
When your HoloLens is off or in standby, turn it on by pressing the power button for one second. If it doesn't turn on, plug it in and charge it for at least 30 minutes.
> [!TIP]
> To restart HoloLens, say "Hey Cortana, reboot the device."
### Put HoloLens in standby
To put your HoloLens in standby while it's turned on, press the power button once. The battery indicators blink off. To wake it from standby, press the power button again.
HoloLens automatically goes into standby after 3 minutes of inactivity. When it's in standby, it automatically shuts down after 4 hours, or after the battery level drops by 10 percent.
### Shut down HoloLens
To shut down (turn off) HoloLens, hold the power button down for four seconds. The battery indicators turn off one by one and the device shuts down.
HoloLens automatically shuts down when the battery level drops to one percent, even if it's plugged in. After you've recharged the battery to three percent, you'll be able to turn HoloLens on again.
## Adjust volume and brightness
The brightness and volume buttons are on top of the device arms&mdash;volume to your right and brightness to your left.
![Image that shows the HoloLens buttons](./images/hololens-buttons.jpg)
## HoloLens indicator lights
![Image that shows the HoloLens indicator lights](./images/hololens-lights.png)
Not sure what the indicator lights on your HoloLens mean? Here's some help.
|When the lights do this |It means |
| - | - |
|Scroll from the center outward. |HoloLens is starting up. |
|Stay lit (all or some). |HoloLens is on and ready to use. Battery life is shown in 20 percent increments. |
|Scroll, then light up, then scroll. |HoloLens is on and charging. Battery life is shown in 20 percent increments. |
|Turn off one by one. |HoloLens is shutting down. |
|Turn off all at once. |HoloLens is going into standby. |
|All light up, then one blinks briefly, then all turn off. |Battery is critically low. HoloLens needs to charge. |
|All scroll, then one blinks, then all scroll. |Battery is critically low. HoloLens is charging. |
## Safety and comfort
### Use in safe surroundings
Use your HoloLens in a safe space that’s free of obstructions and tripping hazards. Don’t use it when you need a clear field of view and your full attention, such as while you’re operating a vehicle or doing other potentially hazardous activities.
### Stay comfortable
Keep your first few sessions with HoloLens brief and be sure to take breaks. If you experience discomfort, stop and rest until you feel better. This might include temporary feelings of nausea, motion sickness, dizziness, disorientation, headache, fatigue, eye strain, or dry eyes.
> [!div class="nextstepaction"]
> [Start and configure your HoloLens (1st gen)](hololens1-start.md)

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---
title: Set up HoloLens (1st gen)
description: This guide walks through first time set up. You'll need a Wi-Fi network and either a Microsoft (MSA) or Azure Active Directory (Azure AD) account.
ms.assetid: 0136188e-1305-43be-906e-151d70292e87
ms.prod: hololens
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.date: 8/12/19
manager: jarrettr
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
---
# Set up your HoloLens (1st gen)
The first time you turn on your HoloLens, you'll be guided through calibrating your device, setting up your device, and signing in. This article walks through the HoloLens (1st gen) first start and setup experience.
In the next section, you'll learn how to work with HoloLens and interact with holograms. To skip ahead to that article, see [Get started with HoloLens (1st gen)](hololens1-basic-usage.md).
## Before you start
Before you get started, make sure you have the following available:
**A Wi-Fi connection**. You'll need to connect your HoloLens to a Wi-Fi network to set it up. The first time you connect, you'll need an open or password-protected network that doesn't require navigating to a website or using certificates to connect. [Learn more about the websites that HoloLens uses](hololens-offline.md).
**A Microsoft account or a work account**. You'll also need to use a Microsoft account (or a work account, if your organization owns the device) to sign in to HoloLens. If you don't have a Microsoft account, go to [account.microsoft.com](http://account.microsoft.com) and set one up for free.
**A safe, well-lit space with no tripping hazards**. [Health and safety info](http://go.microsoft.com/fwlink/p/?LinkId=746661).
**The optional comfort accessories** that came with your HoloLens, to help you get the most comfortable fit. [More on fit and comfort](https://support.microsoft.com/help/12632/hololens-fit-your-hololens).
> [!NOTE]
>
> - The first time that you use your HoloLens, [Cortana](hololens-cortana.md) is already on and ready to guide you (though she won't be able to respond to your questions until after you set up your device). You can turn Cortana off at any time in Cortana's settings.
> - In order to switch to the Chinese or Japanese version of HoloLens, you’ll need to download the build for the language on a PC and then install it on your HoloLens. For more information, see [Install localized versions of HoloLens (1st gen)](hololens1-install-localized.md).
## Start your Hololens and set up Windows
The first time you start your HoloLens, your first task is to set up Windows Holographic on your device.
1. Connect to the internet (HoloLens guides you to select Wi-Fi network).
1. Sign in to your user account. Choose between **My work or school owns it** and **I own it**.
- When you choose **My work or school owns it**, you sign in by using an Azure AD account. If your organization uses Azure AD Premium and has configured automatic MDM enrollment, HoloLens automatically enrolls in MDM. If your organization does not use Azure AD Premium, automatic MDM enrollment isn't available, so you will need to [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app). To sign in to your device the first time by using a work or school account, follow these steps:
1. Enter your organizational account information.
1. Accept the privacy statement.
1. Sign in by using your Azure AD credentials. This may redirect to your organization's sign-in page.
1. Continue setting up the device.
- When you choose **I own it**, you sign in by using a Microsoft account. After setup is complete, you can [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your Microsoft account information.
1. Enter your password. If your Microsoft account requires [two-step verification (2FA)](https://blogs.technet.microsoft.com/microsoft_blog/2013/04/17/microsoft-account-gets-more-secure/), complete the verification process.
1. The device sets your time zone based on information that it obtains from the Wi-Fi network.
## Calibration
After Cortana introduces herself, the next setup step is calibration. For the best HoloLens experience, you should complete the calibration process during setup.
HoloLens (1st gen) uses the distance between your pupils (IPD or [interpupillary distance](https://en.wikipedia.org/wiki/Interpupillary_distance)) to make holograms clear and easy to interact with. If the IPD is not correct, holograms may appear to be unstable or at an incorrect distance.
During calibration, HoloLens asks you to align your finger with a series of six targets per eye. HoloLens uses this process to set the correct IPD for your eyes. If the calibration needs to be updated or adjusted for a new user, the new user can run the Calibration app outside of setup.
![IPD finger-alignment screen at second step](./images/ipd-finger-alignment-300px.jpg)
*IPD finger-alignment screen at second step*
Congratulations! Setup is complete and you can begin using HoloLens.
## Next steps
> [!div class="nextstepaction"]
> [Get started with HoloLens (1st gen)](hololens1-basic-usage.md)

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---
title: Unlock Windows Holographic for Business features
description: When you upgrade to Windows Holographic for Business, HoloLens provides extra features that are designed for business.
ms.prod: hololens
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 9/16/2019
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# Unlock Windows Holographic for Business features
Microsoft HoloLens is available in the *Development Edition*, which runs Windows Holographic (an edition of Windows 10 that is designed for HoloLens), and in the [Commercial Suite](hololens-commercial-features.md), which provides extra features designed for business.
When you purchase the Commercial Suite, you receive a license that upgrades Windows Holographic to Windows Holographic for Business. You can apply this license to the device either by using the organization's [mobile device management (MDM) provider](#edition-upgrade-by-using-mdm) or a [provisioning package](#edition-upgrade-by-using-a-provisioning-package).
> [!TIP]
> In Windows 10, version 1803, you can check that the HoloLens has been upgraded to the business edition by selecting **Settings** > **System**.
## Edition upgrade by using MDM
The enterprise license can be applied by any MDM provider that supports the [WindowsLicensing configuration service provider (CSP)](https://msdn.microsoft.com/library/windows/hardware/dn904983.aspx). The latest version of the Microsoft MDM API will support WindowsLicensing CSP.
For step-by-step instructions for upgrading HoloLens by using Microsoft Intune, see [Upgrade devices running Windows Holographic to Windows Holographic for Business](https://docs.microsoft.com/intune/holographic-upgrade).
On other MDM providers, the specific steps for setting up and deploying the policy might vary.
## Edition upgrade by using a provisioning package
Provisioning packages are files created by the Windows Configuration Designer tool that apply a specified configuration to a device.
### Create a provisioning package that upgrades the Windows Holographic edition
1. [Create a provisioning package for HoloLens.](hololens-provisioning.md)
1. Go to **Runtime settings** > **EditionUpgrade**, and select **EditionUpgradeWithLicense**.
![Upgrade edition with license setting selected](images/icd1.png)
1. Find the XML license file that was provided when you purchased the Commercial Suite.
> [!NOTE]
> You can configure [additional settings in the provisioning package](hololens-provisioning.md).
1. On the **File** menu, select **Save**.
1. Read the warning that project files may contain sensitive information and click **OK**.
> [!IMPORTANT]
> When you build a provisioning package, you may include sensitive information in the project files and provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when no longer needed.
1. On the **Export** menu, select **Provisioning package**.
1. Change **Owner** to **IT Admin**, which sets the precedence of this provisioning package to be higher than others applied to this device from different sources, and then select **Next**.
1. Set a value for **Package Version**.
> [!TIP]
> You can make changes to existing packages and change the version number to update previously applied packages.
1. On **Select security details for the provisioning package**, select **Next**.
1. Select **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows ICD uses the project folder as the output location.
Optionally, you can select **Browse** to change the default output location.
1. Select **Next**.
1. Select **Build** to start building the package. The build page displays the project information, and the progress bar indicates the build status.
1. When the build completes, select **Finish**.
### Apply the provisioning package to HoloLens
1. Using the USB cable, connect the device to a PC. Start the device, but do not continue past the **fit** page of the initial setup experience (the first page with the blue box). On the PC, HoloLens shows up as a device in File Explorer.
> [!NOTE]
> If the HoloLens device is running Windows 10, version 1607 or earlier, open File Explorer by briefly pressing and releasing the **Volume Down** and **Power** buttons simultaneously on the device.
1. In File Explorer, drag and drop the provisioning package (.ppkg) onto the device storage.
1. While HoloLens is still on the **fit** page, briefly press and release the **Volume Down** and **Power** buttons simultaneously again.
1. HoloLens asks you if you trust the package and would like to apply it. Confirm that you trust the package.
1. You will see whether the package was applied successfully or not. If it was not applied successfully, you can fix your package and try again. If successful, proceed with device setup.

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---
title: Getting around HoloLens 2
description: A guide to using HoloLens 2 with your hands
ms.assetid: 5f791a5c-bdb2-4c5d-bf46-4a198de68f21
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# Getting around HoloLens 2
Ready to explore the world of holograms?
This guide provides an intro to:
- Interacting with mixed reality
- Using your hands and voice for interacting with holograms on HoloLens 2
- Navigating Windows 10 on HoloLens (Windows Holographic)
## Discover mixed reality
On HoloLens, holograms blend the digital world with your physical environment to look and sound like they're part of your world. Even when holograms are all around you, you can always see your surroundings, move freely, and interact with people and objects. We call this experience "mixed reality".
The holographic frame positions your holograms where your eyes are most sensitive to detail and the see-through lenses leave your peripheral vision clear. With spatial sound, you can pinpoint a hologram by listening, even if it’s behind you. And, because HoloLens understands your physical environment, you can place holograms on and around real objects such as tables and walls.
Getting around HoloLens is a lot like using your smart phone. You can use your hands to touch and manipulate holographic windows, menus, and buttons.
Once you know these basic interactions, getting around on HoloLens will be a snap.
> [!TIP]
> If you have a HoloLens near you right now, the **Tips** app provides literal hands-on tutorials for hand interactions on HoloLens.
> Use the start gesture to go to **Start** or say "Go to Start" and select **Tips**.
## The hand-tracking frame
HoloLens has sensors that can see a few feet to either side of you. When you use your hands, you'll need to keep them inside that frame, or HoloLens won't see them. However, the frame moves with you as you move around.
![Image that shows the HoloLens hand-tracking frame](./images/hololens-2-gesture-frame.png)
## Touch holograms near you
When a hologram is near you, bring your hand close to it and a white ring should appear on the tip of your index finger. This is the **touch cursor** which helps you touch and interact with holograms with precision. To **select** something, simply **tap** it with the touch cursor. **Scroll** content by **swiping** on the surface of the content with your finger, just like you're using a touch screen.
To **grab** a hologram near you, pinch your **thumb** and **index finger** together on the hologram and hold. To let go, release your fingers. Use this **grab gesture** to move, resize, and rotate 3D objects and app windows in mixed reality home.
To bring up a **context menu**, like the ones you'll find on an app tile in the Start menu, **tap and hold** like you do on a touch screen.
## Use hand ray for holograms out of reach
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3ZOum]
When there are no holograms near your hands, the **touch cursor** will hide automatically and **hand rays** will appear from the palm of your hands. Hand rays allow you to interact with holograms from a distance.
> [!TIP]
> If you find hand rays distracting, you can hide them by saying “Hide hand rays”. To make them reappear, say "Show hand rays."
### Select using air tap
To select something using **hand ray**, follow these steps:
1. Use a hand ray from your palm to target the item. You don't need to raise your entire arm, you can keep your elbow low and comfortable.
1. Point your index finger straight up toward the ceiling.
1. To perform the **air tap** gesture, pinch your thumb and index finger together and then quickly release them.
![Air-tap gesture animation](./images/hololens-air-tap.gif)
### Grab using air tap and hold
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3Wxnh]
To grab a hologram or scroll app window content using **hand ray**, start with an **air tap**, but keep your fingers together instead of releasing them.
Use **air tap and hold** to perform the following actions with hand ray:
- **Scroll**. To scroll app window content, air tap and hold on the content and then move your hand ray up and down or side to side.
- **Grab**. To grab an app window or hologram, target the app title bar or hologram with your hand ray and then air tap and hold.
- **Open context menus**. To open context menus, air tap and hold with your hand ray.
## Start gesture
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3Wxng]
The Start gesture opens the **Start menu**. To perform the Start gesture, hold out your hand with your palm facing you. You’ll see a **Start icon** appear over your inner wrist. Tap this icon using your other hand. The Start menu will open **where you’re looking**.
> [!TIP]
>
> - You can use the Start gesture as long as your hands are inside the hand-tracking frame. You do not need to be looking down at the Start icon. Keep your elbow low and comfortable, and look in the direction where you want the Start menu to open.
> - If the Start menu didn't open at the position you want, simply move your head around to reposition it.
> - If you have trouble reading the smaller text on the Start menu, step closer to it after it opens.
> - If your hand is slightly off to the side of the frame, you may still be able to view the Start menu by tapping your inner wrist, even if you don't see the icon.
![Image that shows the Start icon and the Start gesture](./images/hololens-2-start-gesture.png)
To **close** the Start menu, do the Start gesture when the Start menu is open. You can also look at the Start menu and say "Close".
### One-handed Start gesture
> [!IMPORTANT]
> For the one-handed Start gesture to work:
>
> 1. You must update to the November 2019 update (build 18363.1039) or later.
> 1. Your eyes must be calibrated on the device so that eye tracking functions correctly. If you do not see orbiting dots around the Start icon when you look at it, your eyes are not [calibrated](https://docs.microsoft.com/hololens/hololens-calibration#calibrating-your-hololens-2) on the device.
You can also perform the Start gesture with only one hand. To do this, hold out your hand with your palm facing you and look at the **Start icon** on your inner wrist. **While keeping your eye on the icon**, pinch your thumb and index finger together.
![Image that shows the Start icon and the one-handed start gesture](./images/hololens-2-start-alternative.png)
## Start menu, mixed reality home, and apps
Ready to put all these hand interactions to the test?!
You'll find your installed apps in the [Start menu](holographic-home.md) and you can find additional apps for HoloLens in the [Microsoft Store](holographic-store-apps.md).
Just as Windows PC always starts its experience at the desktop, HoloLens always starts in **mixed reality home** when turned on. Using the Start menu, you can open and place app windows, as well as app launchers and 3D content in mixed reality home. Their placements in your physical space will be remembered by HoloLens.
Open the **Start menu**, then select the **Settings** app tile. An app window will open in front of you.
Settings is an example of a HoloLens app that uses a 2D **app window**. It's very similar to a Windows application on PC.
Now you can open the **Start menu** again and select the **Tips** app tile. A 3D **app launcher** for the app will appear in front of you. To open the app, you need to select the **play** button on the launcher.
Tips is an example of an **immersive app**. An immersive app takes you away from mixed reality home when it runs and becomes the only app you see. To exit, you need to bring up the Start menu and select the **mixed reality home** button at the bottom.
[Go here to learn more](holographic-home.md) about Start menu and mixed reality home, including info on how to use and manage apps on HoloLens 2.
## Move, resize, and rotate holograms
In mixed reality home you can move, resize, and rotate app windows and 3D objects using your hands, hand ray and voice commands.
### Moving holograms
Move a hologram or app by following these steps:
1. Grab the hologram by pinching your index finger and thumb on the hologram or face your hand down and then close your fist over it. Grab a 3D hologram anywhere inside its blue bounding box. For an app window, grab its title bar.
1. Without letting go, move your hand to position the hologram. When moving an app window this way, the app window automatically turns to face you as it moves, making it easier to use at its new position.
1. Release your fingers to place it.
### Resizing holograms
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3ZYIb]
Grab and use the **resize handles** that appear on the corners of 3D holograms and app windows to resize them.
For an app window, when resized this way the window content correspondingly increases in size and becomes easier to read.
If you want to resize an app window so that **more content** appears in the window, use the resize handles located on the sides and bottom edges of the app window.
There are two ways to resize a hologram that's further away from you. You can either grab two corners of the hologram, or use the resize controls.
### Rotating holograms
For 3D holograms, grab and use the rotate handles that appear on the vertical edges of the bounding box.
For app windows, moving an app window will cause it to automatically rotate and face you.
You can also grab a 3D hologram or app window with **both hands** (or hand ray) at once and then:
- Move your hands closer together or further apart to resize the hologram.
- Move your hands closer and further away from your body to rotate the hologram.
### Follow me, stop following
Holograms and app windows stay where you placed them in the world. That's not always convenient if you need to move around and you want an application to stay visible. To ask an app to start or stop following you, select **Follow me** in the top right corner of the app window (next to the **Close** button). An app window that is following you will also follow you into, an out of, an immersive app.
## Use HoloLens with your voice
You can use your voice to do most of the same things you do with hands on HoloLens, like taking a quick photo or opening an app.
| To do this | Say this |
| - | - |
| Open the Start menu | "Go to Start" |
| Select | Say "select" to bring up the gaze cursor. Then, turn your head to position the cursor on the thing you want to select, and say “select” again. |
| See available speech commands | "What can I say?" |
[See more voice commands and ways to use speech with HoloLens](hololens-cortana.md)
## Next steps
Congratulations! You're ready to use HoloLens 2!
Now you can configure your HoloLens 2 to meet your specific needs. Other things you may want to try include:
- [Connecting bluetooth devices like a mouse and keyboard](hololens-connect-devices.md)
- [Installing apps from the store](holographic-store-apps.md)
- [Sharing your HoloLens with other people](hololens-multiple-users.md)

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---
title: HoloLens 2 fit and comfort FAQ
description: Answers to frequently asked questions about how to fit your HoloLens 2.
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
audience: ItPro
ms.localizationpriority: high
ms.date: 11/07/2019
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens 2
---
# HoloLens 2 fit and comfort frequently asked questions
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
For step-by-step instructions and a video about putting on and adjusting your device, see [Get your HoloLens 2 ready to use](hololens2-setup.md).
> [!NOTE]
> The fit and comfort tips in this topic are meant only as general guidance&mdash;they don't replace any laws or regulations, or your good judgment when using HoloLens. Stay safe, and have fun!
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
## I'm experiencing discomfort when I use my device. What should I do?
If you experience discomfort, take a break until you feel better. Try sitting in a well-lit room and relaxing for a bit. The next time your use your HoloLens, try using it for a shorter period of time at first.
For more information, see [Health and safety on HoloLens](https://go.microsoft.com/fwlink/p/?LinkId=746661).
## I can't see the whole holographic frame, or my holograms are cut off
To see the top edge of the holographic frame, move the device so it sits higher on your head, or angle the headband up slightly in front. To see the bottom edge, move the device to sit lower on your head, or angle the headband down slightly in front. If the left or right edge of the view frame isn't visible, make sure the HoloLens visor is centered on your forehead.
## I need to look up or down to see holograms
Try adjusting the position of your device visor so the holographic frame matches your natural gaze. Here's how:
- **If you need to look up to see holograms**. First, shift the back of the headband a bit higher on your head. Then use one hand to hold the headband in place and the other to gently rotate the visor so you have a good view of the holographic frame.
- **If you need to look down to see holograms**. First, shift the back of the headband a bit lower on your head. Then place your thumbs under the device arms and your index fingers on top of the headband, and gently squeeze with your thumbs to rotate the visor so you have a good view of the holographic frame.
## Hologram image color or brightness does not look right
For HoloLens 2, take the following steps to ensure the highest visual quality of holograms presented in displays:
- **Increase brightness of the display.** Holograms look best when the display is at its brightest level.
- **Bring visor closer to your eyes.** Swing the visor down to the closest position to your eyes.
- **Shift visor down.** Try moving the brow pad on your forehead down, which will result in the visor moving down closer to your nose.
- **Run eye calibration.** The display uses your IPD and eye gaze to optimize images on the display. If you don't run eye calibration, the image quality may be made worse.
## The device slides down when I'm using it, or I need to make the headband too tight to keep it secure
The overhead strap can help keep your HoloLens secure on your head, particularly if you're moving around a lot. The strap may also let you loosen the headband a bit. [Learn how to use it](hololens2-setup.md#adjust-fit).
You can also experiment with the positioning of the headband&mdash;depending on your head size and shape, you may need to slide it up or down to reposition it on your forehead.
## How can I adjust HoloLens to fit with my glasses?
To accommodate eyewear, you can tilt the visor.
## My arm gets tired when I use gestures. What can I do?
When using gestures, there's no need to extend your arm out far from your body. Keep it closer to your side, where it's more comfortable and will get less tired. You can also use hand rays to interact with holograms without raising your arms [Learn more about gestures and hand rays](hololens2-basic-usage.md#the-hand-tracking-frame).
And be sure to try out [voice commands](hololens-cortana.md).

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---
title: HoloLens 2 hardware
description: An outline of the components that make up Microsoft HoloLens 2, the latest evolution of Microsoft's fully untethered holographic computer running Windows 10.
ms.assetid: 651d0430-bfbc-4685-a4fd-db7c33ce9325
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# HoloLens 2 hardware
![HoloLens 2 side view](images/hololens2-exploded-medium.png)
Microsoft HoloLens 2 is an untethered holographic computer. It refines the holographic computing journey started by HoloLens (1st gen) to provide a more comfortable and immersive experience paired with more options for collaborating in mixed reality.
## HoloLens components
- **Visor**. Contains the HoloLens sensors and displays. You can rotate the visor up while wearing the HoloLens.
- **Headband**. To put the HoloLens on, use the adjustment wheel to expand the headband. With the HoloLens in place, tighten the adjustment wheel by turning to the right, until the headband is comfortable.
- **Brightness buttons**. When wearing the HoloLens, the brightness buttons are on the left side of the device.
- **Volume buttons**. When wearing the HoloLens, the volume buttons are on the right side of the device.
## In the box
- **Brow pad**. You can remove and replace the brow pad, as needed.
- **Overhead strap**. When you're wearing the HoloLens while moving around, use the overhead strap to help keep the device in place. When wearing the HoloLens for extended periods, the overhead strap may make the device more comfortable to wear.
- **USB-C cable**. Use the USB-C cable to connect your HoloLens to the power supply for charging, or to connect your HoloLens to your computer.
- **Power supply**. Plugs into a power outlet.
- **Microfiber cloth**. Use to clean your HoloLens visor.
### Power Supply details
The power supply and the USB cable that come with the device are the best supported mechanism for charging. The power supply is an 18W charger. It's supplies 9V at 2A.
Charging rate and speed may vary depending on the environment in which the device is running.
In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger.
## Device specifications
### Display
| | |
| - | - |
| Optics | See-through holographic lenses (waveguides) |
| Holographic resolution | 2k 3:2 light engines |
| Holographic density | >2.5k radiants (light points per radian) |
| Eye-based rendering | Display optimization for 3D eye position |
### Sensors
| | |
| - | - |
| Head tracking | 4 visible light cameras |
| Eye tracking | 2 Infrared (IR) cameras |
| Depth | 1-MP Time-of-Flight depth sensor |
| Inertial measurement unit (IMU) | Accelerometer, gyroscope, magnetometer |
| Camera | 8-MP stills, 1080p30 video |
### Audio and speech
| | |
| - | - |
| Microphone array | 5 channels |
| Speakers | Built-in spatial sound |
### Compute and connectivity
| | |
| - | - |
| System on chip | Qualcomm Snapdragon 850 Compute Platform [details](https://www.qualcomm.com/products/snapdragon-850-mobile-compute-platform) |
| Holographic processing unit | Second-generation custom-built holographic processing unit |
| Memory | 4-GB LPDDR4x system DRAM |
| Storage | 64-GB UFS 2.1 |
| WiFi | 802.11ac 2x2 |
| Bluetooth | 5.0 |
| USB | USB Type-C |
### Power
| | |
| - | - |
| Battery Life | 2-3 hours of active use. Up to 2 weeks of standby time. |
| Battery technology | [Lithium batteries](https://www.microsoft.com/download/details.aspx?id=43388) |
| Charging behavior | Fully functional when charging |
| Cooling type | Passively cooled (no fans) |
| Power draw | In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger. |
### Fit
| | |
| - | - |
| Sizing | Single size with adjustable band. Fits over eyeglasses |
| Weight | 566 grams |
## Device capabilities
### Human understanding
| | |
| - | - |
| Hand tracking | Two-handed fully articulated model, direct manipulation |
| Eye tracking | Real-time tracking |
| Voice | Command and control on-device; Cortana natural language with internet connectivity |
### Environment understanding
| | |
| - | - |
| Six Degrees of Freedom (6DoF) tracking | World-scale positional tracking |
| Spatial mapping | Real-time environment mesh |
| Mixed reality capture | Mixed hologram and physical environment photos and videos |
## Pre-installed software
- Windows Holographic Operating System
- Microsoft Edge
- Dynamics 365 Remote Assist
- Dynamics 365 Layout
- Dynamics 365 Guides
- 3D Viewer
- OneDrive for Business
- HoloLens Tips
- Cortana
## Device certifications
### Safety
HoloLens 2 has been tested and conforms to the basic impact protection requirements of ANSI Z87.1, CSA Z94.3 and EN 166.
## Care and cleaning
Handle your HoloLens carefully. Use the headband to lift and carry the HoloLens 2.
As you would for eyeglasses or protective eye-wear, try to keep the HoloLens visor free of dust and fingerprints. When possible, avoid touching the visor. Repeated cleaning could damage the visor, so keep your device clean!
Don't use any cleaners or solvents on your HoloLens, and don't submerge it in water or apply water directly to it.
To clean the visor, remove any dust by using a camel or goat hair lens brush or a bulb-style lens blower. Lightly moisten the microfiber cloth with a small amount of distilled water, then use it to wipe the visor gently in a circular motion.
Clean the rest of the device, including the headband and device arms, with a lint-free microfiber cloth moistened with mild soap and water. Let your HoloLens dry completely before reuse.
![Image that shows how to clean the visor](images/hololens-cleaning-visor.png)
### Replace the brow pad
The brow pad is magnetically attached to the device. To detach it, pull gently away. To replace it, snap it back into place.
![Remove or replace the brow pad](images/hololens2-remove-browpad.png)
## Next step
> [!div class="nextstepaction"]
> [Set up and start your HoloLens 2](hololens2-setup.md)

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---
title: Supported languages for HoloLens 2
description:
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: medium
ms.date: 9/12/2019
audience: ITPro
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens 2
---
# Supported languages for HoloLens 2
HoloLens 2 supports the following languages, including voice commands and dictation features, keyboard layouts, and OCR recognition within apps.
- Chinese Simplified (China)
- English (Australia)
- English (Canada)
- English (Great Britain)
- English (United States)
- French (Canada)
- French (France)
- German (Germany)
- Italian (Italy)
- Japanese (Japan)
- Spanish (Spain)
HoloLens 2 is also available in the following languages. However, this support does not include speech commands or dictation features.
- Chinese Traditional (Taiwan and Hong Kong)
- Dutch (Netherlands)
- Korean (Korea)
## Changing language or keyboard
The setup process configures your HoloLens for a region and language. You can change this configuration by using the **Time & language** section of **Settings**.
> [!NOTE]
> Your speech and dictation language depends on the Windows display language.
## To change the Windows display language
1. Go to the **Start** menu, and then select **Settings** > **Time and language** > **Language**.
2. Select **Windows display language**, and then select a language.
If the supported language you’re looking for is not in the menu, follow these steps:
1. Under **Preferred languages** select **Add a language**.
2. Search for and add the language.
3. Select the **Windows display language** menu again and choose the language you added.
The Windows display language affects the following settings for Windows and for apps that support localization:
- The user interface text language.
- The speech language.
- The default layout of the on-screen keyboard.
## To change the keyboard layout
To add or remove a keyboard layout, open the **Start** menu and then select **Settings** > **Time & language** > **Keyboard**.
If your HoloLens has more than one keyboard layout, use the **Layout** key to switch between them. The **Layout** key is in the lower right corner of the on-screen keyboard.
> [!NOTE]
> The on-screen keyboard can use Input Method Editor (IME) to enter characters in languages such as Chinese. However, HoloLens does not support external Bluetooth keyboards that use IME.
>
> While you use IME with the on-screen keyboard, you can continue to use a Bluetooth keyboard to type in English. To switch between keyboards, press ~.

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---
title: Prepare a new HoloLens 2
description: This guide walks through first time set up and hardware guide.
keywords: hololens, lights, fit, comfort, parts
ms.assetid: 02692dcf-aa22-4d1e-bd00-f89f51048e32
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# Get your HoloLens 2 ready to use
The procedures below will help you set up a HoloLens 2 for the first time.
## Charge your HoloLens
Connect the power supply to the charging port by using the USB-C cable (included). Plug the power supply into a power outlet. The power supply and USB-C-to-C cable that come with the device are the best way to charge your HoloLens 2. The charger supplies 18W of power (9V at 2A).
Charging rate and speed may vary depending on the environment in which the device is running.
- When the device is charging, the battery indicator lights up to indicate the current level of charge. The last light will fade in and out to indicate active charging.
- When your HoloLens is on, the battery indicator displays the battery level in increments.
- When only one of the five lights is on, the battery level is below 20 percent.
- If the battery level is critically low and you try to turn on the device, one light will blink briefly, then go out.
## Adjust fit
Place the HoloLens 2 on your head. If you wear eyeglasses, leave them on. The brow pad should sit comfortably on your forehead and the back band should sit in the middle-back of your head.
If necessary, extend the headband by turning the adjustment wheel, and then loosen the overhead strap.
![HoloLens 2 fit and adjustments](images/hololens2-fit.png)
### Attach and detach the overhead strap
The overhead strap isn't required, but it can make wearing HoloLens 2 more comfortable during long periods of use.
To detach the front of the overhead strap, unhook the strap and slide it through the retractable loop on the brow pad. To reattach it, pull out the loop and slide the strap back through.
To detach the back of the overhead strap, press the button below each connection tab and pull gently. To reattach it, push the connection tabs back into the slots until they click.
![attach or remove the HoloLens 2 head strap](images/hololens2-headstrap.png)
## Turn on the HoloLens 2
To turn on your HoloLens 2, press the Power button. The LED lights below the Power button display the battery level.
> [!NOTE]
> To power on HoloLens 2 for the very first time, after unboxing, press and hold the power button for at least 4 seconds to turn it on. Next time you power on HoloLens 2, it’ll start after a short power button press.
### Power button actions for different power transitions
| To do this | Perform this action | The HoloLens 2 will do this |
| - | - | - |
| To turn on | Single button press. | All five lights turn on, then change to indicate the battery level. After four seconds, a sound plays. |
| To sleep | Single button press. | All five lights turn on, then fade off one at a time. After the lights turn off, a sound plays and the screen displays "Goodbye." |
| To wake from sleep | Single button press. | All five lights turn on, then change to indicate the battery level. A sound immediately plays. |
| To turn off | Press and hold for 5s. | All five lights turn on, then fade off one at a time. After the lights turn off, a sound plays and the screen displays "Goodbye." |
| To force the Hololens to restart if it is unresponsive | Press and hold for 10s. | All five lights turn on, then fade off one at a time. After the lights turn off. |
## HoloLens behavior reference
Not sure what the indicator lights on your HoloLens mean? Want to know how HoloLens should behave while charging? Here's some help!
### Charging behavior
| State of the Device | Action | HoloLens 2 will do this |
| - | - | - |
| OFF | Plug in USB Cable | Device transitions to ON with indicator lights showing battery level and device starts charging.
| ON | Remove USB Cable | Device stops charging
| ON | Plug in USB Cable | Device starts charging
| SLEEP | Plug in USB Cable | Device starts charging
| SLEEP | Remove USB Cable | Device stops charging
| ON with USB cable plugged in | Turn off Device | Device transitions to ON with indicator lights showing battery level and device will start charging |
### Lights that indicate the battery level
| Number of lights | Battery level |
| - | - |
| Four solid lights, one light fading in and out | Between 100% and 81% (fully charged) |
| Three solid lights, one light fading in and out | Between 80% and 61% |
| Two solid lights, one light fading in and out | Between 60% and 41% |
| One solid light, one light fading in and out | Between 40% and 21% |
| One light fading in and out | Between 20% and 5% or lower (critical battery) |
### Sleep Behavior
| State of the Device | Action | HoloLens 2 will do this |
| - | - | - |
| ON | Single Power button press | Device transitions to SLEEP and turns off all indicator lights |
| ON | No movement for 3 minutes | Device transition to SLEEP and turns off all indicator lights |
| SLEEP | Single Power button Press | Device transitions to ON and turns on indicator lights |
### Lights to indicate problems
| When you do this | The lights do this | It means this |
| - | - | - |
| You press the Power button. | One light flashes five times, then turns off. | The HoloLens battery is critically low. Charge your HoloLens. |
| You press the Power button. | All five lights flash five times, then turn off. | HoloLens cannot start correctly and is in an error state. [Reinstall the operating system](hololens-recovery.md) to recover your device. |
| You press the Power button. | The 1st, 3rd, and 5th lights flash together continually. | HoloLens may have a hardware failure. To be sure, [reinstall the OS](hololens-recovery.md#hololens-2), and try again. After reinstalling the OS, if the light-flash pattern persists, contact [support](https://support.microsoft.com/en-us/supportforbusiness/productselection?sapid=3ec35c62-022f-466b-3a1e-dbbb7b9a55fb). |
## Safety and comfort
### Use HoloLens in safe surroundings
Use your HoloLens in a safe space, free of obstructions and tripping hazards. Don’t use it when you need a clear field of view or can't commit your full attention, such as while you’re operating a vehicle or doing other potentially hazardous activities.
### Stay comfortable
Keep your first few sessions with HoloLens brief and be sure to take breaks. If you experience discomfort, stop and rest until you feel better. This might include temporary feelings of nausea, motion sickness, dizziness, disorientation, headache, fatigue, eye strain, or dry eyes.
> [!div class="nextstepaction"]
> [Start and configure your HoloLens 2](hololens2-start.md)

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---
title: Set up your HoloLens 2
description: This guide walks through first time set up. You'll need a Wi-Fi network and either a Microsoft (MSA) or Azure Active Directory (AAD) account.
ms.assetid: 507305f4-e85a-47c5-a055-a3400ae8a10e
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# Set up your HoloLens 2
The first time you turn on your HoloLens, you'll be guided through setting up your device, signing in with a user account, and calibrating the HoloLens to your eyes. This section walks through the HoloLens 2 initial setup experience.
In the next section, you'll learn how to work with HoloLens and interact with holograms. To skip ahead to that article, see [Get started with HoloLens 2](hololens2-basic-usage.md).
## Before you start
Before you get started, make sure you have the following available:
**A network connection**. You'll need to connect your HoloLens to a network to set it up. With HoloLens 2, you can connect with Wi-Fi or by using ethernet (you'll need a USB-C-to-Ethernet adapter). The first time you connect, you'll need an open or password-protected network that doesn't require navigating to a website or using certificates to connect. [Learn more about the websites that HoloLens uses](hololens-offline.md).
**A Microsoft account**. You'll also need to sign in to HoloLens with a Microsoft account (or with your work account, if your organization owns the device). If you don't have a Microsoft account, go to [account.microsoft.com](https://account.microsoft.com) and set one up for free.
**A safe, well-lit space with no tripping hazards**. [Health and safety info](https://go.microsoft.com/fwlink/p/?LinkId=746661).
**The optional comfort accessories** that came with your HoloLens, to help you get the most comfortable fit. [More on fit and comfort](hololens2-setup.md#adjust-fit).
## Set up Windows
The first time you start your HoloLens 2, your first task is to set up Windows Holographic. When you start your HoloLens, you will hear music and see a Windows logo.
![First screen during first boot](images/01-magic-moment.png)
HoloLens 2 will walk you through the following steps:
1. Select your language.
![Select language](images/04-language.png)
1. Select your region.
![Select region](images/05-region.png)
1. Calibrate HoloLens to your eyes. If you choose to skip calibration, you'll be prompted the next time you log in.
To calibrate, you'll look at a set of targets (referred to as gems). It's fine if you blink or close your eyes during calibration, but try not to stare at other objects in the room or physical space. HoloLens uses this process to learn about your eye position so that it can better render your holographic world. After calibration, holograms will appear correctly even as the visor shifts on your head.
Calibration information is stored locally on the device and is not associated with any account information. For more information, see [Calibration data and security](hololens-calibration.md#calibration-data-and-security).
![Calibration selection screen](images/06-et-corners.png)
1. Connect to the internet (select Wi-Fi or your ethernet connection).
HoloLens sets your time zone automatically based on information obtained from the Wi-Fi network. After setup finishes, you can change the time zone by using the Settings app.
![Connect to Wi-Fi](images/11-network.png)
> [!NOTE]
> If you progress past the Wi-Fi step and later need to switch to a different network while still in setup, you can press the **Volume Down** and **Power** buttons simultaneously to return to this step if you are running an OS version from October 2019 or later. For earlier versions, you may need to [reset the device](hololens-recovery.md) or restart it in a location where the Wi-Fi network is not available to prevent it from automatically connecting.
>
> Also note that during HoloLens Setup, there is a credential timeout of two minutes. The username/password needs to be entered within two minutes otherwise the username field will be automatically cleared.
1. Sign in to your user account. You'll choose between **My work or school owns it** and **I own it**.
- When you choose **My work or school owns it**, you sign in with an Azure AD account. If your organization uses Azure AD Premium and has configured automatic MDM enrollment, HoloLens automatically enrolls in MDM. If your organization does not use Azure AD Premium, automatic MDM enrollment isn't available. In that case, you need to [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your organizational account information.
1. Accept the privacy statement and the end user license agreement.
1. Sign in by using your Azure AD credentials. This may redirect to your organization's sign-in page.
1. Continue setting up the device.
- When you choose **I own it**, you sign in with a Microsoft account. After setup is complete, you can [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your Microsoft account information.
2. Enter your password. If your Microsoft account requires [two-step verification (2FA)](https://blogs.technet.microsoft.com/microsoft_blog/2013/04/17/microsoft-account-gets-more-secure/), complete the verification process.
![Set user](images/13-device-owner.png)
1. Select whether to enable speech on HoloLens 2, and whether to send diagnostic telemetry.
![Enable Cortana](images/22-do-more-with-voice.png)
1. Select your telemetry level. If you can, please enable Full telemetry. This information really helps the HoloLens engineering team.
![Telemetry level](images/24-telemetry.png)
1. Learn how to use the start gesture on HoloLens 2.
![Learn how to use the start gesture, image 1](images/26-01-startmenu-learning.png)
![Learn how to use the start gesture, image 2](images/26-02-startmenu-learning.png)
Congratulations! Setup is complete and you're ready to use HoloLens!
## Next steps
> [!div class="nextstepaction"]
> [Get started with HoloLens 2](hololens2-basic-usage.md)

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