From f17cb7022caeffae5d04c69ccc29ec8830c6de9d Mon Sep 17 00:00:00 2001 From: Evan Miller Date: Mon, 27 Apr 2020 14:36:06 -0700 Subject: [PATCH] Adding ARC offline Install instructions High Pri. This change is meant to include Offline Install instructions for ARC. This will help mitigate a Sev3 incident that is currently active. --- devices/hololens/hololens-recovery.md | 29 ++++++++++++++++++++++++++- 1 file changed, 28 insertions(+), 1 deletion(-) diff --git a/devices/hololens/hololens-recovery.md b/devices/hololens/hololens-recovery.md index 4ea73d7495..71896daba2 100644 --- a/devices/hololens/hololens-recovery.md +++ b/devices/hololens/hololens-recovery.md @@ -7,7 +7,7 @@ ms.prod: hololens ms.sitesec: library author: mattzmsft ms.author: mazeller -ms.date: 08/30/2019 +ms.date: 04/27/2020 ms.custom: - CI 111456 - CSSTroubleshooting @@ -109,6 +109,8 @@ The Advanced Recovery Companion is a new app in Microsoft Store restore the oper 5. On the **Device info** page, select **Install software** to install the default package. (If you have a Full Flash Update (FFU) image that you want to install instead, select **Manual package selection**.) 6. Software installation will begin. Do not use the device or disconnect the cable during installation. When you see the **Installation finished** page, you can disconnect and use your device. +#### Manual flashing mode + > [!TIP] > In the event that a HoloLens 2 gets into a state where Advanced Recovery Companion cannot recognize the device, and it does not boot, try forcing the device into Flashing Mode and recovering it with Advanced Recovery Companion: @@ -117,6 +119,31 @@ The Advanced Recovery Companion is a new app in Microsoft Store restore the oper 1. The device should be visible in **Device Manager** as a **Microsoft HoloLens Recovery** device. 1. Launch Advanced Recovery Companion, and follow the on-screen prompts to reflash the OS to the HoloLens 2. +#### Downloading ARC without using the app store + +If an IT environment prevents the use of the Windows Store app or limits access to the retail store, IT administrators can make this app available through other ‘offline’ deployment paths. + +This deployment path can be enabled with the following steps: +1. Go to the [Store For Business website](https://businessstore.microsoft.com) and sign-in with an Azure AD identity. +1. Go to **Manage – Settings**, and turn on **Show offline apps** under **Shopping experience** as described at https://businessstore.microsoft.com/en-us/manage/settings/shop +1. Go to **shop for my group** and search for the [Advanced Recovery Companion](https://businessstore.microsoft.com/store/details/advanced-recovery-companion/9P74Z35SFRS8) app. +1. Change the **License Type** box to offline and click **Manage**. +1. Under Download the package for offline use click the second blue **“Download”** button . Ensure the file extension is .appxbundle. +1. At this stage, if the Desktop PC has Internet access, simply double click and install. +1. The IT administrator can also distribute this app through System Center Configuration Manager (SCCM) or Intune. +1. If the target PC has no Internet connectivity, some additional steps are needed: + 1. Select the unencoded license and click **“Generate license”** and under **“Required Frameworks”** click **“Download.”** + 1. PCs without internet access will need to use DISM to apply the package with the dependency and license. In an administrator command prompt, type: + +``` +C:\WINDOWS\system32>dism /online /Add-ProvisionedAppxPackage /PackagePath:"C:\ARCoffline\Microsoft.AdvancedRecoveryCompanion_1.19050.1301.0_neutral_~_8wekyb3d8bbwe.appxbundle" /DependencyPackagePath:"C:\ARCoffline\Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x86__8wekyb3d8bbwe.appx" /LicensePath:"C:\ARCoffline\Microsoft.AdvancedRecoveryCompanion_8wekyb3d8bbwe_f72ce112-dd2e-d771-8827-9cbcbf89f8b5.xml" /Region:all +``` + +Other resources: +- https://docs.microsoft.com/en-us/microsoft-store/distribute-offline-apps +- https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/dism-app-package--appx-or-appxbundle--servicing-command-line-options + + ### HoloLens (1st gen) If necessary, you can install a completely new operating system on your HoloLens (1st gen) with the Windows Device Recovery Tool.