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Freshnes 2024-01 14
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Frank Rojas
@ -11,7 +11,7 @@ ms.collection:
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- highpri
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- tier2
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ms.technology: itpro-deploy
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ms.date: 01/12/2024
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ms.date: 01/18/2024
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appliesto:
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- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 11</a>
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- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 10</a>
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@ -21,35 +21,35 @@ appliesto:
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> [!NOTE]
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>
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> This is a 400-level topic (advanced).<br>
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> This article is a 400-level article (advanced).
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>
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> See [Resolve Windows upgrade errors](resolve-windows-upgrade-errors.md) for a full list of topics in this article.
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> See [Resolve Windows upgrade errors](resolve-windows-upgrade-errors.md) for a full list of articles in this section.
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Several log files are created during each phase of the upgrade process. These log files are essential for troubleshooting upgrade problems. By default, the folders that contain these log files are hidden on the upgrade target computer. To view the log files, configure Windows Explorer to view hidden items, or use a tool to automatically gather these logs. The most useful log is **setupact.log**. The log files are located in a different folder depending on the Windows Setup phase. Recall that you can determine the phase from the extend code.
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> [!NOTE]
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>
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> Also see the [Windows Error Reporting](windows-error-reporting.md) section in this document for help locating error codes and log files.
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> Also see the [Windows Error Reporting](windows-error-reporting.md) article in this section for help with locating error codes and log files.
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The following table describes some log files and how to use them for troubleshooting purposes:
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|Log file |Phase: Location |Description |When to use|
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|---|---|---|---|
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|setupact.log|Down-Level:<br>$Windows.~BT\Sources\Panther|Contains information about setup actions during the downlevel phase. |All down-level failures and starting point for rollback investigations.<br> Setup.act is the most important log for diagnosing setup issues.|
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|setupact.log|OOBE:<br>$Windows.~BT\Sources\Panther\UnattendGC|Contains information about actions during the OOBE phase.|Investigating rollbacks that failed during OOBE phase and operations - 0x4001C, 0x4001D, 0x4001E, 0x4001F.|
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|setupact.log|Rollback:<br>$Windows.~BT\Sources\Rollback|Contains information about actions during rollback.|Investigating generic rollbacks - 0xC1900101.|
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|setupact.log|Pre-initialization (prior to downlevel):<br>Windows|Contains information about initializing setup.|If setup fails to launch.|
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|setupact.log|Post-upgrade (after OOBE):<br>Windows\Panther|Contains information about setup actions during the installation.|Investigate post-upgrade related issues.|
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|setuperr.log|Same as setupact.log|Contains information about setup errors during the installation.|Review all errors encountered during the installation phase.|
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|miglog.xml|Post-upgrade (after OOBE):<br>Windows\Panther|Contains information about what was migrated during the installation.|Identify post upgrade data migration issues.|
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|BlueBox.log|Down-Level:<br>Windows\Logs\Mosetup|Contains information communication between `setup.exe` and Windows Update.|Use during WSUS and Windows Update down-level failures or for 0xC1900107.|
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|Supplemental rollback logs:<br>Setupmem.dmp<br>setupapi.dev.log<br>Event logs (*.evtx)|$Windows.~BT\Sources\Rollback|Additional logs collected during rollback.|Setupmem.dmp: If OS bug checks during upgrade, setup will attempt to extract a mini-dump.<br>Setupapi: Device install issues - 0x30018<br>Event logs: Generic rollbacks (0xC1900101) or unexpected reboots.|
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|**setupact.log**|Down-Level:<br>$Windows.~BT\Sources\Panther|Contains information about setup actions during the downlevel phase. |All down-level failures and starting point for rollback investigations.<br> Setup.act is the most important log for diagnosing setup issues.|
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|**setupact.log**|OOBE:<br>$Windows.~BT\Sources\Panther\UnattendGC|Contains information about actions during the OOBE phase.|Investigating rollbacks that failed during OOBE phase and operations - 0x4001C, 0x4001D, 0x4001E, 0x4001F.|
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|**setupact.log**|Rollback:<br>$Windows.~BT\Sources\Rollback|Contains information about actions during rollback.|Investigating generic rollbacks - 0xC1900101.|
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|**setupact.log**|Pre-initialization (prior to downlevel):<br>Windows|Contains information about initializing setup.|If setup fails to launch.|
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|**setupact.log**|Post-upgrade (after OOBE):<br>Windows\Panther|Contains information about setup actions during the installation.|Investigate post-upgrade related issues.|
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|**setuperr.log**|Same as setupact.log|Contains information about setup errors during the installation.|Review all errors encountered during the installation phase.|
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|**miglog.xml**|Post-upgrade (after OOBE):<br>Windows\Panther|Contains information about what was migrated during the installation.|Identify post upgrade data migration issues.|
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|**BlueBox.log**|Down-Level:<br>Windows\Logs\Mosetup|Contains information communication between `setup.exe` and Windows Update.|Use during WSUS and Windows Update down-level failures or for 0xC1900107.|
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|Supplemental rollback logs:<br>**Setupmem.dmp**<br>**setupapi.dev.log**<br>Event logs (*.evtx)|$Windows.~BT\Sources\Rollback|Additional logs collected during rollback.|Setupmem.dmp: If OS bug checks during upgrade, setup attempts to extract a mini-dump.<br>Setupapi: Device install issues - 0x30018<br>Event logs: Generic rollbacks (0xC1900101) or unexpected reboots.|
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## Log entry structure
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A `setupact.log` or `setuperr.log` entry (files are located at C:\Windows) includes the following elements:
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A `setupact.log` or `setuperr.log` entry includes the following elements:
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1. **The date and time** - 2016-09-08 09:20:05
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1. **The date and time** - 2023-09-08 09:20:05
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1. **The log level** - Info, Warning, Error, Fatal Error
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@ -63,7 +63,7 @@ See the following example:
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| Date/Time | Log level | Component | Message |
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|------|------------|------------|------------|
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|2016-09-08 09:23:50,| Warning | MIG | Couldn't replace object C:\Users\name\Cookies. Target Object can't be removed.|
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|2023-09-08 09:23:50,| Warning | MIG | Couldn't replace object C:\Users\name\Cookies. Target Object can't be removed.|
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## Analyze log files
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@ -71,7 +71,7 @@ The following instructions are meant for IT professionals. Also see the [Upgrade
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To analyze Windows Setup log files:
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1. Determine the Windows Setup error code. This code should be returned by Windows Setup if it isn't successful with the upgrade process.
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1. Determine the Windows Setup error code. Windows Setup should return an error code if it isn't successful with the upgrade process.
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1. Based on the [extend code](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#extend-codes) portion of the error code, determine the type and location of a log file to investigate.
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@ -88,7 +88,7 @@ To analyze Windows Setup log files:
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1. Under **Direction** select **Up**.
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1. Select **Find Next**.
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1. When you've located the last occurrence of the result code, scroll up a few lines from this location in the file and review the processes that failed prior to generating the result code.
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1. When the last occurrence of the result code is located, scroll up a few lines from this location in the file and review the processes that failed prior to generating the result code.
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1. Search for the following important text strings:
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@ -101,13 +101,13 @@ To analyze Windows Setup log files:
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1. Search other log files for additional information matching these timestamps or errors.
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For example, assume that the error code for an error is 0x8007042B - 0x2000D. Searching for "8007042B" reveals the following content from the setuperr.log file:
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For example, assume that the error code for an error is **0x8007042B - 0x2000D**. Searching for **8007042B** reveals the following content from the `setuperr.log` file:
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> [!NOTE]
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>
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> Some lines in the text below are shortened to enhance readability. For example
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> Some lines in the following text are shortened to enhance readability. For example
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>
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> - The date and time at the start of each line (ex: 2016-10-05 15:27:08) is shortened to minutes and seconds
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> - The date and time at the start of each line (ex: 2023-10-05 15:27:08) is shortened to minutes and seconds
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> - The certificate file name, which is a long text string, is shortened to just "CN."
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**setuperr.log** content:
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@ -123,20 +123,20 @@ For example, assume that the error code for an error is 0x8007042B - 0x2000D. Se
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27:09, Error SP CSetupPlatformPrivate::Execute: Execution of operations queue failed, abandoning. Error: 0x8007042B[gle=0x000000b7]
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```
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The first line indicates there was an error **0x00000570** with the file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]** (shown below):
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The first line indicates there was an error **0x00000570** with the file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]**:
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```console
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27:08, Error SP Error READ, 0x00000570 while gathering/applying object: File, C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Will return 0[gle=0x00000570]
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```
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The error 0x00000570 is a [Win32 error code](/openspecs/windows_protocols/ms-erref/18d8fbe8-a967-4f1c-ae50-99ca8e491d2d) corresponding to: ERROR_FILE_CORRUPT: The file or directory is corrupted and unreadable.
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The error **0x00000570** is a [Win32 error code](/openspecs/windows_protocols/ms-erref/18d8fbe8-a967-4f1c-ae50-99ca8e491d2d) corresponding to: **ERROR_FILE_CORRUPT: The file or directory is corrupted and unreadable**.
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Therefore, Windows Setup failed because it wasn't able to migrate the corrupt file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN]**. This file is a local system certificate and can be safely deleted. Searching the setupact.log file for more details, the phrase "Shell application requested abort" is found in a location with the same timestamp as the lines in setuperr.log. This confirms our suspicion that this file is the cause of the upgrade failure:
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Therefore, Windows Setup failed because it wasn't able to migrate the corrupt file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN]**. This file is a local system certificate and can be safely deleted. After the `setupact.log` file is searched for more details, the phrase **Shell application requested abort** is found in a location with the same timestamp as the lines in `setuperr.log`. This analysis confirms the suspicion that this file is the cause of the upgrade failure:
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**setupact.log** content:
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```console
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27:00, Info Gather started at 10/5/2016 23:27:00
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27:00, Info Gather started at 10/5/2023 23:27:00
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27:00, Info [0x080489] MIG Setting system object filter context (System)
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27:00, Info [0x0803e5] MIG Not unmapping HKCU\Software\Classes; it is not mapped
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27:00, Info [0x0803e5] MIG Not unmapping HKCU; it is not mapped
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@ -153,7 +153,7 @@ Therefore, Windows Setup failed because it wasn't able to migrate the corrupt fi
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27:08, Info MIG COutOfProcPluginFactory::LaunchSurrogateHost::CommandLine: -shortened-
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27:08, Info MIG COutOfProcPluginFactory::LaunchSurrogateHost: Successfully launched host and got control object.
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27:08, Error Gather failed. Last error: 0x00000000
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27:08, Info Gather ended at 10/5/2016 23:27:08 with result 44
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27:08, Info Gather ended at 10/5/2023 23:27:08 with result 44
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27:08, Info Leaving MigGather method
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27:08, Error SP SPDoFrameworkGather: Gather operation failed. Error: 0x0000002C
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```
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@ -162,7 +162,7 @@ Therefore, Windows Setup failed because it wasn't able to migrate the corrupt fi
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```console
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>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - PCI\VEN_8086&DEV_8C4F]
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>>> Section start 2019/09/26 20:13:01.623
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>>> Section start 2023/09/26 20:13:01.623
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cmd: rundll32.exe "C:\WINDOWS\Installer\MSI6E4C.tmp",zzzzInvokeManagedCustomActionOutOfProc SfxCA_95972906 484 ChipsetWiX.CustomAction!Intel.Deployment.ChipsetWiX.CustomActions.InstallDrivers
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ndv: INF path: C:\WINDOWS\TEMP\{15B1CD41-69F5-48EA-9F45-0560A40FE2D8}\Drivers\lynxpoint\LynxPointSystem.inf
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ndv: Install flags: 0x00000000
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@ -250,12 +250,8 @@ This analysis indicates that the Windows upgrade error can be resolved by deleti
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> [!NOTE]
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>
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> In this example, the full, unshortened file name is `C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\be8228fb2d3cb6c6b0ccd9ad51b320b4_a43d512c-69f2-42de-aef9-7a88fabdaa3f`.
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> In this example, the full file name is `C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\be8228fb2d3cb6c6b0ccd9ad51b320b4_a43d512c-69f2-42de-aef9-7a88fabdaa3f`.
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## Related articles
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- [Windows 10 FAQ for IT professionals](../planning/windows-10-enterprise-faq-itpro.yml).
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- [Windows 10 Enterprise system requirements](https://technet.microsoft.com/windows/dn798752.aspx).
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- [Windows 10 Specifications](https://www.microsoft.com/windows/Windows-10-specifications).
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- [Windows 10 IT pro forums](https://social.technet.microsoft.com/Forums/en-US/home?category=Windows10ITPro).
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- [Fix Windows Update errors by using the DISM or System Update Readiness tool](/troubleshoot/windows-server/deployment/fix-windows-update-errors).
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