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@ -19,6 +19,9 @@ ms.audience: itpro
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# Top support solutions for Surface devices
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> [!Note]
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> **Home users**: This article is only intended for use by IT professionals and technical support agents. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices).
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Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined).
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@ -45,7 +45,10 @@ If preferred, you can manually complete the update as follows:
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You can use Windows Installer commands (Msiexec.exe) to deploy Surface Dock Firmware Update to multiple devices across your network. When using System Center Configuration Manager or other deployment tool, enter the following syntax to ensure the installation is silent:
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- **Msiexec.exe /i <name of msi> /quiet /norestart**
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- **Msiexec.exe /i <name of msi> /quiet /norestart**
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> [!NOTE]
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> A log file is not created by default. In order to create a log file, you will need to append "/l*v [path]"
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> [!NOTE]
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> A log file is not created by default. In order to create a log file, you will need to append "/l*v [path]"
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@ -89,11 +92,11 @@ Successful completion of Surface Dock Firmware Update results in new registry ke
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**Table 1. Log files for Surface Dock Firmware Update**
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| Log | Location | Notes |
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| -------------------------------- | -------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| Surface Dock Firmware Update log | /l*v %windir%\logs\ SurfaceDockFWI.log | |
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| Windows Device Install log | %windir%\inf\setupapi.dev.log | For more information about using Device Install Log, refer to [SetupAPI Logging](https://docs.microsoft.com/windows-hardware/drivers/install/setupapi-logging--windows-vista-and-later-). |
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| -------------------------------- | --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| Surface Dock Firmware Update log | Path needs to be specified (see note) | Earlier versions of this tool wrote events to Applications and Services Logs\Microsoft Surface Dock Updater. |
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| Windows Device Install log | %windir%\inf\setupapi.dev.log | For more information about using Device Install Log, refer to [SetupAPI Logging](https://docs.microsoft.com/windows-hardware/drivers/install/setupapi-logging--windows-vista-and-later-) documentation. |
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**Table 2. Event log IDs for Surface Dock Firmware Update**<br>
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Events are logged in the Application Event Log. Note: Earlier versions of this tool wrote events to Applications and Services Logs\Microsoft Surface Dock Updater.
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@ -24,6 +24,9 @@ System Model and System SKU are variables that are stored in the System Manageme
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| Device | System Model | System SKU |
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| ---------- | ----------- | -------------- |
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| AMD Surface Laptop 3 | Surface 3 | Surface_Laptop_3_1873 |
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| Surface Laptop 3 | Surface 3 | Surface_Laptop_3_1867:1868 |
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| Surface Laptop 3 | Surface 3 | Surface_3
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| Surface 3 WiFI | Surface 3 | Surface_3 |
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| Surface 3 LTE AT&T | Surface 3 | Surface_3_US1 |
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| Surface 3 LTE Verizon | Surface 3 | Surface_3_US2 |
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