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title: BitLocker cannot encrypt a drive known TPM issues
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title: BitLocker cannot encrypt a drive known TPM issues
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description: Provides guidance for troubleshooting known issues that may prevent BitLocker Drive Encryption from encrypting a drive, and that you can attribute to the TPM
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description: Provides guidance for troubleshooting known issues that may prevent BitLocker Drive Encryption from encrypting a drive, and that you can attribute to the TPM
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ms.reviewer: kaushika
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ms.reviewer: kaushika
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ms.technology: windows
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ms.technology: windows
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@ -16,7 +16,6 @@ ms.date: 10/18/2019
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ms.custom: bitlocker
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ms.custom: bitlocker
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# BitLocker cannot encrypt a drive: known TPM issues
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# BitLocker cannot encrypt a drive: known TPM issues
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This article describes common issues that affect the Trusted Platform Module (TPM) and that may prevent BitLocker from encrypting a drive. This article also provides guidance to address these issues.
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This article describes common issues that affect the Trusted Platform Module (TPM) and that may prevent BitLocker from encrypting a drive. This article also provides guidance to address these issues.
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1. Open an elevated PowerShell window and run the following script:
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1. Open an elevated PowerShell window and run the following script:
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```ps
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```powershell
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$Tpm = Get-WmiObject -class Win32_Tpm -namespace "root\CIMv2\Security\MicrosoftTpm"
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$Tpm = Get-WmiObject -class Win32_Tpm -namespace "root\CIMv2\Security\MicrosoftTpm"
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$ConfirmationStatus = $Tpm.GetPhysicalPresenceConfirmationStatus(22).ConfirmationStatus
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$ConfirmationStatus = $Tpm.GetPhysicalPresenceConfirmationStatus(22).ConfirmationStatus
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if($ConfirmationStatus -ne 4) {$Tpm.SetPhysicalPresenceRequest(22)}
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if($ConfirmationStatus -ne 4) {$Tpm.SetPhysicalPresenceRequest(22)}
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@ -69,7 +68,7 @@ To resolve this issue, disable and re-enable the TPM. To do this, follow these s
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If you still cannot prepare the TPM, clear the existing TPM keys. To do this, follow the instructions in [Troubleshoot the TPM: Clear all the keys from the TPM](https://docs.microsoft.com/windows/security/information-protection/tpm/initialize-and-configure-ownership-of-the-tpm#clear-all-the-keys-from-the-tpm).
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If you still cannot prepare the TPM, clear the existing TPM keys. To do this, follow the instructions in [Troubleshoot the TPM: Clear all the keys from the TPM](https://docs.microsoft.com/windows/security/information-protection/tpm/initialize-and-configure-ownership-of-the-tpm#clear-all-the-keys-from-the-tpm).
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> [!WARNING]
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> [!WARNING]
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> Clearing the TPM can cause data loss.
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> Clearing the TPM can cause data loss.
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## Access Denied: Failed to backup TPM Owner Authorization information to Active Directory Domain Services. Errorcode: 0x80070005
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## Access Denied: Failed to backup TPM Owner Authorization information to Active Directory Domain Services. Errorcode: 0x80070005
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@ -81,7 +80,7 @@ The TPM did not have sufficient permissions on the TPM Devices container in Acti
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This issue appears to be limited to computers that run versions of Windows that are earlier than Windows 10.
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This issue appears to be limited to computers that run versions of Windows that are earlier than Windows 10.
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### Resolution
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### Resolution
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To verify that you have correctly identified this issue, use one of the following methods:
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To verify that you have correctly identified this issue, use one of the following methods:
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1. To review the TPM information for the affected computer, open an elevated Windows PowerShell window and run the following command:
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1. To review the TPM information for the affected computer, open an elevated Windows PowerShell window and run the following command:
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```ps
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```powershell
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Get-ADComputer -Filter {Name -like "ComputerName"} -Property * | Format-Table name,msTPM-TPMInformationForComputer
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Get-ADComputer -Filter {Name -like "ComputerName"} -Property * | Format-Table name,msTPM-TPMInformationForComputer
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```
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```
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## Cannot prepare the TPM, error 0x80072030: "There is no such object on the server"
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## Cannot prepare the TPM, error 0x80072030: "There is no such object on the server"
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Your domain controllers were upgraded from Windows Server 2008 R2to Windows Server 2012 R2. A Group Policy Object (GPO) enforces the **Do not enable BitLocker until recovery information is stored in AD DS** policy.
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Your domain controllers were upgraded from Windows Server 2008 R2to Windows Server 2012 R2. A Group Policy Object (GPO) enforces the **Do not enable BitLocker until recovery information is stored in AD DS** policy.
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You cannot turn on BitLocker Drive Encryption on a device. You use the TPM management console (tpm.msc) to prepare the TPM on a device. The operation fails and you see a message that resembles the following:
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You cannot turn on BitLocker Drive Encryption on a device. You use the TPM management console (tpm.msc) to prepare the TPM on a device. The operation fails and you see a message that resembles the following:
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@ -117,14 +116,14 @@ The domain and forest functional level of the environment may still be set to Wi
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To resolve this issue, follow these steps:
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To resolve this issue, follow these steps:
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1. Upgrade the functional level of the domain and forest to Windows Server 2012 R2.
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1. Upgrade the functional level of the domain and forest to Windows Server 2012 R2.
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1. Download [Add-TPMSelfWriteACE.vbs](https://go.microsoft.com/fwlink/p/?LinkId=167133).
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2. Download [Add-TPMSelfWriteACE.vbs](https://go.microsoft.com/fwlink/p/?LinkId=167133).
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1. In the script, modify the value of **strPathToDomain** to your domain name.
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3. In the script, modify the value of **strPathToDomain** to your domain name.
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1. Open an elevated PowerShell window, and run the following command:
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4. Open an elevated PowerShell window, and run the following command:
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```ps
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```powershell
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cscript <Path>Add-TPMSelfWriteACE.vbs
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cscript <Path>Add-TPMSelfWriteACE.vbs
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```
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```
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In this command \<*Path*> is the path to the script file.
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In this command \<*Path*> is the path to the script file.
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For more information, see the following articles:
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For more information, see the following articles:
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