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update based on sme feedback

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jcaparas 2017-02-13 20:44:40 -08:00
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13
windows/keep-secure/fix-unhealhty-sensors-windows-defender-advanced-threat-protection.md
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@ -29,15 +29,14 @@ Machines that are categorized as misconfigured or inactive can have varying caus
An inactive machine is not necessarily due to an issue. The following actions taken on a machine can cause a machine to be categorized as inactive:
**Machine was reinstalled or renamed**</br>
A reinstalled or renamed machine will generate a new machine entity in Windows Defender ATP portal. The previous machine entity will remain in the portal with a status ‘Inactive’. If you reinstalled a machine and deployed the Windows Defender ATP package, search for the new machine name to verify that the machine is reporting normally.
**Machine is not in use**</br>
If the machine has not been in use for more than 7 days for any reason, it will remain in the portal in status ‘Inactive’
**Machine was reinstalled or renamed**</br>
A reinstalled or renamed machine will generate a new machine entity in Windows Defender ATP portal. The previous machine entity will remain in the portal with a status ‘Inactive’. If you reinstalled a machine and deployed the Windows Defender ATP package, search for the new machine name to verify that the machine is reporting normally.
**Machine was offboarded**</br>
If the machine was offboarded it will still appear in machines view. After 7 days, the machine health status should change to inactive.
If the machine was offboarded it will still appear in machines view. After 7 days, the machine health state should change to inactive.
Do you expect a machine to be in ‘Active’ status? [Open a CSS ticket](https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636206786382823561).
@ -57,7 +56,7 @@ The following suggested actions can help fix issues related to a misconfigured m
- Verify client connectivity to Windows Defender ATP service URLs</br>
Verify the proxy configuration completed successfully, that WinHTTP can discover and communicate through the proxy server in your environment, and that the proxy server allows traffic to the Windows Defender ATP service URLs.
If you took corrective actions and the machine status is still misconfigured, [open a CSS ticket](https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636206786382823561).
If you took corrective actions and the machine status is still misconfigured, [open a support ticket](http://go.microsoft.com/fwlink/?LinkID=761093&clcid=0x409).
### No sensor data
A misconfigured machine with status ‘No sensor data’ has communication with the service but can only report partial sensor data.
@ -75,4 +74,4 @@ If the endpoints aren't reporting correctly, you might need to check that the Wi
- [Ensure that Windows Defender is not disabled by policy](troubleshoot-onboarding-windows-defender-advanced-threat-protection.md#ensure-that-windows-defender-is-not-disabled-by-a-policy)
If your endpoints are running a third-party antimalware client, the Windows Defender ATP agent needs the Windows Defender Early Launch Antimalware (ELAM) driver to be enabled.
If you took corrective actions and the machine status is still misconfigured, [open a CSS ticket](https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636206786382823561).
If you took corrective actions and the machine status is still misconfigured, [open a support ticket](http://go.microsoft.com/fwlink/?LinkID=761093&clcid=0x409).