From f68e8f52d91a4f515a4bb9329ba0ea33ff0832e6 Mon Sep 17 00:00:00 2001 From: ManikaDhiman Date: Wed, 3 Jun 2020 09:17:55 -0700 Subject: [PATCH] Resolved merge conflict --- .../troubleshoot-onboarding.md | 12 +----------- 1 file changed, 1 insertion(+), 11 deletions(-) diff --git a/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-onboarding.md b/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-onboarding.md index 8d70878821..4329b7da6a 100644 --- a/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-onboarding.md +++ b/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-onboarding.md @@ -70,13 +70,8 @@ Event ID | Error Type | Resolution steps :---|:---|:--- 5 | Offboarding data was found but couldn't be deleted | Check the permissions on the registry, specifically ```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```. 10 | Onboarding data couldn't be written to registry | Check the permissions on the registry, specifically
```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```.
Verify that the script has been run as an administrator. -<<<<<<< HEAD 15 | Failed to start SENSE service |Check the service health (```sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights).

If the device is running Windows 10, version 1607 and running the command `sc query sense` returns `START_PENDING`, reboot the device. If rebooting the device doesn't address the issue, upgrade to KB4015217 and try onboarding again. -15 | Failed to start SENSE service | If the message of the error is: System error 577 or error 1058 has occurred. You need to enable the Windows Defender Antivirus ELAM driver, see [Ensure that Windows Defender Antivirus is not disabled by a policy](#ensure-that-windows-defender-antivirus-is-not-disabled-by-a-policy) for instructions. -======= -15 | Failed to start SENSE service |Check the service health (```sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights).

If the machine is running Windows 10, version 1607 and running the command `sc query sense` returns `START_PENDING`, reboot the machine. If rebooting the machine doesn't address the issue, upgrade to KB4015217 and try onboarding again. -15 | Failed to start SENSE service | If the message of the error is: System error 577 or error 1058 has occurred. You need to enable the Microsoft Defender Antivirus ELAM driver, see [Ensure that Microsoft Defender Antivirus is not disabled by a policy](#ensure-that-microsoft-defender-antivirus-is-not-disabled-by-a-policy) for instructions. ->>>>>>> master +15 | Failed to start SENSE service | If the message of the error is: System error 577 or error 1058 has occurred. You need to enable the Windows Defender Antivirus ELAM driver, see [Ensure that Microsoft Defender Antivirus is not disabled by a policy](#ensure-that-windows-defender-antivirus-is-not-disabled-by-a-policy) for instructions. 30 | The script failed to wait for the service to start running | The service could have taken more time to start or has encountered errors while trying to start. For more information on events and errors related to SENSE, see [Review events and errors using Event viewer](event-error-codes.md). 35 | The script failed to find needed onboarding status registry value | When the SENSE service starts for the first time, it writes onboarding status to the registry location
```HKLM\SOFTWARE\Microsoft\Windows Advanced Threat Protection\Status```.
The script failed to find it after several seconds. You can manually test it and check if it's there. For more information on events and errors related to SENSE, see [Review events and errors using Event viewer](event-error-codes.md). 40 | SENSE service onboarding status is not set to **1** | The SENSE service has failed to onboard properly. For more information on events and errors related to SENSE, see [Review events and errors using Event viewer](event-error-codes.md). @@ -135,13 +130,8 @@ If the deployment tools used does not indicate an error in the onboarding proces - [View agent onboarding errors in the device event log](#view-agent-onboarding-errors-in-the-device-event-log) - [Ensure the diagnostic data service is enabled](#ensure-the-diagnostics-service-is-enabled) - [Ensure the service is set to start](#ensure-the-service-is-set-to-start) -<<<<<<< HEAD - [Ensure the device has an Internet connection](#ensure-the-device-has-an-internet-connection) -- [Ensure that Windows Defender Antivirus is not disabled by a policy](#ensure-that-windows-defender-antivirus-is-not-disabled-by-a-policy) -======= -- [Ensure the machine has an Internet connection](#ensure-the-machine-has-an-internet-connection) - [Ensure that Microsoft Defender Antivirus is not disabled by a policy](#ensure-that-microsoft-defender-antivirus-is-not-disabled-by-a-policy) ->>>>>>> master ### View agent onboarding errors in the device event log