diff --git a/windows/threat-protection/TOC.md b/windows/threat-protection/TOC.md index 9714c77347..0e0d0232d6 100644 --- a/windows/threat-protection/TOC.md +++ b/windows/threat-protection/TOC.md @@ -82,9 +82,15 @@ ## [Windows Defender Antivirus in Windows 10](windows-defender-antivirus\windows-defender-antivirus-in-windows-10.md) ### [Windows Defender AV in the Windows Defender Security Center app](windows-defender-antivirus\windows-defender-security-center-antivirus.md) -### [Windows Defender Antivirus on Windows Server](windows-defender-antivirus\windows-defender-antivirus-on-windows-server-2016.md) -### [Windows Defender Antivirus and Advanced Threat Protection: Better together](windows-defender-antivirus\windows-defender-antivirus-compatibility.md) + +### [Windows Defender AV on Windows Server 2016](windows-defender-antivirus\windows-defender-antivirus-on-windows-server-2016.md) + +### [Windows Defender Antivirus compatibility](windows-defender-antivirus\windows-defender-antivirus-compatibility.md) + + ### [Evaluate Windows Defender Antivirus protection](windows-defender-antivirus\evaluate-windows-defender-antivirus.md) + + ### [Deploy, manage updates, and report on Windows Defender Antivirus](windows-defender-antivirus\deploy-manage-report-windows-defender-antivirus.md) #### [Deploy and enable Windows Defender Antivirus](windows-defender-antivirus\deploy-windows-defender-antivirus.md) ##### [Deployment guide for VDI environments](windows-defender-antivirus\deployment-vdi-windows-defender-antivirus.md) @@ -95,6 +101,8 @@ ##### [Manage updates for endpoints that are out of date](windows-defender-antivirus\manage-outdated-endpoints-windows-defender-antivirus.md) ##### [Manage event-based forced updates](windows-defender-antivirus\manage-event-based-updates-windows-defender-antivirus.md) ##### [Manage updates for mobile devices and VMs](windows-defender-antivirus\manage-updates-mobile-devices-vms-windows-defender-antivirus.md) + + ### [Configure Windows Defender Antivirus features](windows-defender-antivirus\configure-windows-defender-antivirus-features.md) #### [Utilize Microsoft cloud-delivered protection](windows-defender-antivirus\utilize-microsoft-cloud-protection-windows-defender-antivirus.md) ##### [Enable cloud-delivered protection](windows-defender-antivirus\enable-cloud-protection-windows-defender-antivirus.md) @@ -109,6 +117,8 @@ ##### [Configure the notifications that appear on endpoints](windows-defender-antivirus\configure-notifications-windows-defender-antivirus.md) ##### [Prevent users from seeing or interacting with the user interface](windows-defender-antivirus\prevent-end-user-interaction-windows-defender-antivirus.md) ##### [Prevent or allow users to locally modify policy settings](windows-defender-antivirus\configure-local-policy-overrides-windows-defender-antivirus.md) + + ### [Customize, initiate, and review the results of scans and remediation](windows-defender-antivirus\customize-run-review-remediate-scans-windows-defender-antivirus.md) #### [Configure and validate exclusions in Windows Defender AV scans](windows-defender-antivirus\configure-exclusions-windows-defender-antivirus.md) ##### [Configure and validate exclusions based on file name, extension, and folder location](windows-defender-antivirus\configure-extension-file-exclusions-windows-defender-antivirus.md) @@ -120,24 +130,28 @@ #### [Configure and run scans](windows-defender-antivirus\run-scan-windows-defender-antivirus.md) #### [Review scan results](windows-defender-antivirus\review-scan-results-windows-defender-antivirus.md) #### [Run and review the results of a Windows Defender Offline scan](windows-defender-antivirus\windows-defender-offline.md) + + ### [Review event logs and error codes to troubleshoot issues](windows-defender-antivirus\troubleshoot-windows-defender-antivirus.md) + + + ### [Reference topics for management and configuration tools](windows-defender-antivirus\configuration-management-reference-windows-defender-antivirus.md) #### [Use Group Policy settings to configure and manage Windows Defender AV](windows-defender-antivirus\use-group-policy-windows-defender-antivirus.md) #### [Use System Center Configuration Manager and Microsoft Intune to configure and manage Windows Defender AV](windows-defender-antivirus\use-intune-config-manager-windows-defender-antivirus.md) #### [Use PowerShell cmdlets to configure and manage Windows Defender AV](windows-defender-antivirus\use-powershell-cmdlets-windows-defender-antivirus.md) #### [Use Windows Management Instrumentation (WMI) to configure and manage Windows Defender AV](windows-defender-antivirus\use-wmi-windows-defender-antivirus.md) #### [Use the mpcmdrun.exe commandline tool to configure and manage Windows Defender AV](windows-defender-antivirus\command-line-arguments-windows-defender-antivirus.md) + ## [Windows Defender SmartScreen](windows-defender-smartscreen\windows-defender-smartscreen-overview.md) ### [Available Windows Defender SmartScreen Group Policy and mobile device management (MDM) settings](windows-defender-smartscreen\windows-defender-smartscreen-available-settings.md) ### [Set up and use Windows Defender SmartScreen on individual devices](windows-defender-smartscreen\windows-defender-smartscreen-set-individual-device.md) + ## [Protect your enterprise data using Windows Information Protection (WIP)](windows-information-protection\protect-enterprise-data-using-wip.md) ### [Create a Windows Information Protection (WIP) policy](windows-information-protection\overview-create-wip-policy.md) -#### [Create a Windows Information Protection (WIP) using the classic console for Microsoft Intune](windows-information-protection\create-wip-policy-using-intune.md) -##### [Deploy your Windows Information Protection (WIP) policy using the classic console for Microsoft Intune](windows-information-protection\deploy-wip-policy-using-intune.md) -##### [Associate and deploy a VPN policy for Windows Information Protection (WIP) using the classic console for Microsoft Intune](windows-information-protection\create-vpn-and-wip-policy-using-intune.md) -#### [Create a Windows Information Protection (WIP) with enrollment policy using the Azure portal for Microsoft Intune](windows-information-protection\create-wip-policy-using-intune-azure.md) -##### [Deploy your Windows Information Protection (WIP) policy using the Azure portal for Microsoft Intune](windows-information-protection\deploy-wip-policy-using-intune-azure.md) -##### [Associate and deploy a VPN policy for Windows Information Protection (WIP) using the Azure portal for Microsoft Intune](windows-information-protection\create-vpn-and-wip-policy-using-intune-azure.md) +#### [Create a Windows Information Protection (WIP) policy using Microsoft Intune](windows-information-protection\create-wip-policy-using-intune.md) +##### [Deploy your Windows Information Protection (WIP) policy](windows-information-protection\deploy-wip-policy-using-intune.md) +##### [Create and deploy a VPN policy for Windows Information Protection (WIP) using Microsoft Intune](windows-information-protection\create-vpn-and-wip-policy-using-intune.md) #### [Create and deploy a Windows Information Protection (WIP) policy using System Center Configuration Manager](windows-information-protection\create-wip-policy-using-sccm.md) #### [Create and verify an Encrypting File System (EFS) Data Recovery Agent (DRA) certificate](windows-information-protection\create-and-verify-an-efs-dra-certificate.md) #### [Determine the Enterprise Context of an app running in Windows Information Protection (WIP)](windows-information-protection\wip-app-enterprise-context.md) @@ -150,10 +164,13 @@ #### [Unenlightened and enlightened app behavior while using Windows Information Protection (WIP)](windows-information-protection\app-behavior-with-wip.md) #### [Recommended Enterprise Cloud Resources and Neutral Resources network settings with Windows Information Protection (WIP)](windows-information-protection\recommended-network-definitions-for-wip.md) #### [Using Outlook Web Access with Windows Information Protection (WIP)](windows-information-protection\using-owa-with-wip.md) + ## [Mitigate threats by using Windows 10 security features](overview-of-threat-mitigations-in-windows-10.md) + ## [Override Process Mitigation Options to help enforce app-related security policies](override-mitigation-options-for-app-related-security-policies.md) -## [How hardware-based containers help protect Windows 10](how-hardware-based-containers-help-protect-windows.md) -## [Secure the windows 10 boot process](secure-the-windows-10-boot-process.md) + ## [Use Windows Event Forwarding to help with intrusion detection](use-windows-event-forwarding-to-assist-in-instrusion-detection.md) + ## [Block untrusted fonts in an enterprise](block-untrusted-fonts-in-enterprise.md) -## [Change history for Threat Protection](change-history-for-threat-protection.md) \ No newline at end of file + +## [Change history for Threat Protection](change-history-for-threat-protection.md) diff --git a/windows/threat-protection/windows-defender-antivirus/configure-exclusions-windows-defender-antivirus.md b/windows/threat-protection/windows-defender-antivirus/configure-exclusions-windows-defender-antivirus.md index db1498b7bd..eaaccf94c2 100644 --- a/windows/threat-protection/windows-defender-antivirus/configure-exclusions-windows-defender-antivirus.md +++ b/windows/threat-protection/windows-defender-antivirus/configure-exclusions-windows-defender-antivirus.md @@ -10,14 +10,17 @@ ms.sitesec: library ms.pagetype: security localizationpriority: medium author: iaanw +ms.author: iawilt +ms.date: 06/13/2017 --- -# Configure and validate file, folder, and process-opened file exclusions in Windows Defender AV scans +# Configure and validate exclusions for Windows Defender AV scans (client) **Applies to:** - Windows 10 +- Windows Server 2016 **Audience** @@ -39,6 +42,8 @@ The exclusions apply to [scheduled scans](scheduled-catch-up-scans-windows-defen Exclusions can be useful to avoid incorrect detections on files or software that are unique or customized to your organization. +Windows Server 2016 also features automatic exclusions that are defined by the server roles you enable. See the [Windows Defender AV exclusions on Windows Server 2016](configure-server-exclusions-windows-defender-antivirus.md) topic for more information and a list of the automatic exclusions. + >[!WARNING] >Defining exclusions lowers the protection offered by Windows Defender AV. You should always evaluate the risks that are associated with implementing exclusions, and you should only exclude files that you are confident are not malicious. diff --git a/windows/threat-protection/windows-defender-antivirus/configure-extension-file-exclusions-windows-defender-antivirus.md b/windows/threat-protection/windows-defender-antivirus/configure-extension-file-exclusions-windows-defender-antivirus.md index 3d78deccde..193a5043bf 100644 --- a/windows/threat-protection/windows-defender-antivirus/configure-extension-file-exclusions-windows-defender-antivirus.md +++ b/windows/threat-protection/windows-defender-antivirus/configure-extension-file-exclusions-windows-defender-antivirus.md @@ -10,6 +10,8 @@ ms.sitesec: library ms.pagetype: security localizationpriority: medium author: iaanw +ms.author: iawilt +ms.date: 06/13/2017 --- # Configure and validate exclusions based on file extension and folder location @@ -18,6 +20,7 @@ author: iaanw **Applies to:** - Windows 10 +- Windows Server 2016 **Audience** diff --git a/windows/threat-protection/windows-defender-antivirus/configure-process-opened-file-exclusions-windows-defender-antivirus.md b/windows/threat-protection/windows-defender-antivirus/configure-process-opened-file-exclusions-windows-defender-antivirus.md index 50dbbe12a6..7e45146ca4 100644 --- a/windows/threat-protection/windows-defender-antivirus/configure-process-opened-file-exclusions-windows-defender-antivirus.md +++ b/windows/threat-protection/windows-defender-antivirus/configure-process-opened-file-exclusions-windows-defender-antivirus.md @@ -10,6 +10,8 @@ ms.sitesec: library ms.pagetype: security localizationpriority: medium author: iaanw +ms.author: iawilt +ms.date: 06/13/2017 --- # Configure exclusions for files opened by processes @@ -17,6 +19,7 @@ author: iaanw **Applies to:** - Windows 10 +- Windows Server 2016 **Audience** diff --git a/windows/threat-protection/windows-defender-antivirus/configure-server-exclusions-windows-defender-antivirus.md b/windows/threat-protection/windows-defender-antivirus/configure-server-exclusions-windows-defender-antivirus.md index c293dd3358..6302c7bd01 100644 --- a/windows/threat-protection/windows-defender-antivirus/configure-server-exclusions-windows-defender-antivirus.md +++ b/windows/threat-protection/windows-defender-antivirus/configure-server-exclusions-windows-defender-antivirus.md @@ -10,9 +10,11 @@ ms.sitesec: library ms.pagetype: security localizationpriority: medium author: iaanw +ms.author: iawilt +ms.date: 06/13/2017 --- -# Configure exclusions in Windows Defender AV on Windows Server 2016 +# Configure exclusions in Windows Defender AV on Windows Server **Applies to:** @@ -30,14 +32,28 @@ author: iaanw - PowerShell - Windows Management Instrumentation (WMI) -If you are using Windows Defender Antivirus to protect Windows Server 2016 machines, you are [automatically enrolled in certain exclusions](https://technet.microsoft.com/en-us/windows-server-docs/security/windows-defender/automatic-exclusions-for-windows-defender), as defined by your specified Windows Server Role. +If you are using Windows Defender Antivirus to protect Windows Server 2016 machines, you are automatically enrolled in certain exclusions, as defined by your specified Windows Server Role. A list of these exclusions is provided at [the end of this topic](#list-of-automatic-exclusions). These exclusions will not appear in the standard exclusion lists shown in the [Windows Defender Security Center app](windows-defender-security-center-antivirus.md#exclusions). -You can still add or remove custom exclusions (in addition to the Server Role-defined auto exclusions) as described in the other exclusion-related topics: +You can still add or remove custom exclusions (in addition to the Server Role-defined automatic exclusions) as described in the other exclusion-related topics: - [Configure and validate exclusions based on file name, extension, and folder location](configure-extension-file-exclusions-windows-defender-antivirus.md) - [Configure and validate exclusions for files opened by processes](configure-process-opened-file-exclusions-windows-defender-antivirus.md) +Custom exclusions take precedence over the automatic exclusions. + +> [!TIP] +> Custom and duplicate exclusions do not conflict with automatic exclusions. + +Windows Defender AV uses the Deployment Image Servicing and Management (DSIM) tools to determine which roles are installed on your computer. + + +## Opt out of automatic exclusions + +In Windows Server 2016 the predefined exclusions delivered by definition updates only exclude the default paths for a role or feature. If you installed a role or feature in a custom path, or you want to manually control the set of exclusions, you need to opt-out of the automatic exclusions delivered in definition updates. + +> [!WARNING] +> Opting out of automatic exclusions may adversely impact performance, or result in data corruption. The exclusions that are delivered automatically are optimized for Windows Server 2016 roles. You can disable the auto-exclusions lists with Group Policy, PowerShell cmdlets, and WMI. @@ -58,7 +74,7 @@ You can disable the auto-exclusions lists with Group Policy, PowerShell cmdlets, Use the following cmdlets: ```PowerShell -Set-MpPreference -DisableAutoExclusions +Set-MpPreference -DisableAutoExclusions $true ``` See [Use PowerShell cmdlets to configure and run Windows Defender Antivirus](use-powershell-cmdlets-windows-defender-antivirus.md) and [Defender cmdlets](https://technet.microsoft.com/itpro/powershell/windows/defender/index) for more information on how to use PowerShell with Windows Defender Antivirus. @@ -75,9 +91,312 @@ See the following for more information and allowed parameters: - [Windows Defender WMIv2 APIs](https://msdn.microsoft.com/en-us/library/dn439477(v=vs.85).aspx) + + + +## List of automatic exclusions +The following sections contain the exclusions that are delivered with automatic exclusions file paths and file types. + +### Default exclusions for all roles +This section lists the default exclusions for all Windows Server 2016 roles. + +- Windows "temp.edb" files: + + - *%windir%*\SoftwareDistribution\Datastore\\*\tmp.edb + + - *%ProgramData%*\Microsoft\Search\Data\Applications\Windows\\*\\\*.log + +- Windows Update files or Automatic Update files: + + - *%windir%*\SoftwareDistribution\Datastore\\*\Datastore.edb + + - *%windir%*\SoftwareDistribution\Datastore\\*\edb.chk + + - *%windir%*\SoftwareDistribution\Datastore\\*\edb\*.log + + - *%windir%*\SoftwareDistribution\Datastore\\*\Edb\*.jrs + + - *%windir%*\SoftwareDistribution\Datastore\\*\Res\*.log + +- Windows Security files: + + - *%windir%*\Security\database\\*.chk + + - *%windir%*\Security\database\\*.edb + + - *%windir%*\Security\database\\*.jrs + + - *%windir%*\Security\database\\*.log + + - *%windir%*\Security\database\\*.sdb + +- Group Policy files: + + - *%allusersprofile%*\NTUser.pol + + - *%SystemRoot%*\System32\GroupPolicy\Machine\registry.pol + + - *%SystemRoot%*\System32\GroupPolicy\User\registry.pol + +- WINS files: + + - *%systemroot%*\System32\Wins\\*\\\*.chk + + - *%systemroot%*\System32\Wins\\*\\\*.log + + - *%systemroot%*\System32\Wins\\*\\\*.mdb + + - *%systemroot%*\System32\LogFiles\ + + - *%systemroot%*\SysWow64\LogFiles\ + +- File Replication Service (FRS) exclusions: + + - Files in the File Replication Service (FRS) working folder. The FRS working folder is specified in the registry key `HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NtFrs\Parameters\Working Directory` + + - *%windir%*\Ntfrs\jet\sys\\*\edb.chk + + - *%windir%*\Ntfrs\jet\\*\Ntfrs.jdb + + - *%windir%*\Ntfrs\jet\log\\*\\\*.log + + - FRS Database log files. The FRS Database log file folder is specified in the registry key `HKEY_LOCAL_MACHINE\System\Currentcontrolset\Services\Ntfrs\Parameters\DB Log File Directory` + + - *%windir%*\Ntfrs\\*\Edb\*.log + + - The FRS staging folder. The staging folder is specified in the registry key `HKEY_LOCAL_MACHINE\System\Currentcontrolset\Services\NtFrs\Parameters\Replica Sets\GUID\Replica Set Stage` + + - *%systemroot%*\Sysvol\\*\Nntfrs_cmp\*\ + + - The FRS preinstall folder. This folder is specified by the folder `Replica_root\DO_NOT_REMOVE_NtFrs_PreInstall_Directory` + + - *%systemroot%*\SYSVOL\domain\DO_NOT_REMOVE_NtFrs_PreInstall_Directory\\*\Ntfrs\*\ + + - The Distributed File System Replication (DFSR) database and working folders. These folders are specified by the registry key `HKEY_LOCAL_MACHINE\System\Currentcontrolset\Services\DFSR\Parameters\Replication Groups\GUID\Replica Set Configuration File` + + - *%systemdrive%*\System Volume Information\DFSR\\$db_normal$ + + - *%systemdrive%*\System Volume Information\DFSR\FileIDTable_* + + - *%systemdrive%*\System Volume Information\DFSR\SimilarityTable_* + + - *%systemdrive%*\System Volume Information\DFSR\\*.XML + + - *%systemdrive%*\System Volume Information\DFSR\\$db_dirty$ + + - *%systemdrive%*\System Volume Information\DFSR\\$db_clean$ + + - *%systemdrive%*\System Volume Information\DFSR\\$db_lostl$ + + - *%systemdrive%*\System Volume Information\DFSR\Dfsr.db + + - *%systemdrive%*\System Volume Information\DFSR\\*.frx + + - *%systemdrive%*\System Volume Information\DFSR\\*.log + + - *%systemdrive%*\System Volume Information\DFSR\Fsr*.jrs + + - *%systemdrive%*\System Volume Information\DFSR\Tmp.edb + +- Process exclusions + + - *%systemroot%*\System32\dfsr.exe + + - *%systemroot%*\System32\dfsrs.exe + +- Hyper-V exclusions: + + - This section lists the file type exclusions, folder exclusions, and process exclusions that are delivered automatically when you install the Hyper-V role + + - File type exclusions: + + - *.vhd + + - *.vhdx + + - *.avhd + + - *.avhdx + + - *.vsv + + - *.iso + + - *.rct + + - *.vmcx + + - *.vmrs + + - Folder exclusions: + + - *%ProgramData%*\Microsoft\Windows\Hyper-V + + - *%ProgramFiles%*\Hyper-V + + - *%SystemDrive%*\ProgramData\Microsoft\Windows\Hyper-V\Snapshots + + - *%Public%*\Documents\Hyper-V\Virtual Hard Disks + + - Process exclusions: + + - *%systemroot%*\System32\Vmms.exe + + - *%systemroot%*\System32\Vmwp.exe + +- SYSVOL files: + + - *%systemroot%*\Sysvol\Domain\\*.adm + + - *%systemroot%*\Sysvol\Domain\\*.admx + + - *%systemroot%*\Sysvol\Domain\\*.adml + + - *%systemroot%*\Sysvol\Domain\Registry.pol + + - *%systemroot%*\Sysvol\Domain\\*.aas + + - *%systemroot%*\Sysvol\Domain\\*.inf + + - *%systemroot%*\Sysvol\Domain\\*.Scripts.ini + + - *%systemroot%*\Sysvol\Domain\\*.ins + + - *%systemroot%*\Sysvol\Domain\Oscfilter.ini + +### Active Directory exclusions +This section lists the exclusions that are delivered automatically when you install Active Directory Domain Services. + +- NTDS database files. The database files are specified in the registry key `HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NTDS\Parameters\DSA Database File` + + - %windir%\Ntds\ntds.dit + + - %windir%\Ntds\ntds.pat + +- The AD DS transaction log files. The transaction log files are specified in the registry key `HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NTDS\Parameters\Database Log Files` + + - %windir%\Ntds\EDB*.log + + - %windir%\Ntds\Res*.log + + - %windir%\Ntds\Edb*.jrs + + - %windir%\Ntds\Ntds*.pat + + - %windir%\Ntds\EDB*.log + + - %windir%\Ntds\TEMP.edb + +- The NTDS working folder. This folder is specified in the registry key `HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NTDS\Parameters\DSA Working Directory` + + - %windir%\Ntds\Temp.edb + + - %windir%\Ntds\Edb.chk + +- Process exclusions for AD DS and AD DS-related support files: + + - %systemroot%\System32\ntfrs.exe + + - %systemroot%\System32\lsass.exe + +### DHCP Server exclusions +This section lists the exclusions that are delivered automatically when you install the DHCP Server role. The DHCP Server file locations are specified by the *DatabasePath*, *DhcpLogFilePath*, and *BackupDatabasePath* parameters in the registry key `HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\DHCPServer\Parameters` + +- *%systemroot%*\System32\DHCP\\*\\\*.mdb + +- *%systemroot%*\System32\DHCP\\*\\\*.pat + +- *%systemroot%*\System32\DHCP\\*\\\*.log + +- *%systemroot%*\System32\DHCP\\*\\\*.chk + +- *%systemroot%*\System32\DHCP\\*\\\*.edb + +### DNS Server exclusions +This section lists the file and folder exclusions and the process exclusions that are delivered automatically when you install the DNS Server role. + +- File and folder exclusions for the DNS Server role: + + - *%systemroot%*\System32\Dns\\*\\\*.log + + - *%systemroot%*\System32\Dns\\*\\\*.dns + + - *%systemroot%*\System32\Dns\\*\\\*.scc + + - *%systemroot%*\System32\Dns\\*\BOOT + +- Process exclusions for the DNS Server role: + + - *%systemroot%*\System32\dns.exe + + + +### File and Storage Services exclusions +This section lists the file and folder exclusions that are delivered automatically when you install the File and Storage Services role. The exclusions listed below do not include exclusions for the Clustering role. + +- *%SystemDrive%*\ClusterStorage + +- *%clusterserviceaccount%*\Local Settings\Temp + +- *%SystemDrive%*\mscs + +### Print Server exclusions +This section lists the file type exclusions, folder exclusions, and the process exclusions that are delivered automatically when you install the Print Server role. + +- File type exclusions: + + - *.shd + + - *.spl + +- Folder exclusions. This folder is specified in the registry key `HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\DefaultSpoolDirectory` + + - *%system32%*\spool\printers\\* + +- Process exclusions: + + - spoolsv.exe + +### Web Server exclusions +This section lists the folder exclusions and the process exclusions that are delivered automatically when you install the Web Server role. + +- Folder exclusions: + + - *%SystemRoot%*\IIS Temporary Compressed Files + + - *%SystemDrive%*\inetpub\temp\IIS Temporary Compressed Files + + - *%SystemDrive%*\inetpub\temp\ASP Compiled Templates + + - *%systemDrive%*\inetpub\logs + + - *%systemDrive%*\inetpub\wwwroot + +- Process exclusions: + + - *%SystemRoot%*\system32\inetsrv\w3wp.exe + + - *%SystemRoot%*\SysWOW64\inetsrv\w3wp.exe + + - *%SystemDrive%*\PHP5433\php-cgi.exe + +### Windows Server Update Services exclusions +This section lists the folder exclusions that are delivered automatically when you install the Windows Server Update Services (WSUS) role. The WSUS folder is specified in the registry key `HKEY_LOCAL_MACHINE\Software\Microsoft\Update Services\Server\Setup` + +- *%systemroot%*\WSUS\WSUSContent + +- *%systemroot%*\WSUS\UpdateServicesDBFiles + +- *%systemroot%*\SoftwareDistribution\Datastore + +- *%systemroot%*\SoftwareDistribution\Download + + + + ## Related topics -- [Configure and validate exclusions in Windows Defender AV scans](configure-exclusions-windows-defender-antivirus.md) +- [Configure and validate exclusions for Windows Defender AV scans](configure-exclusions-windows-defender-antivirus.md) - [Configure and validate exclusions based on file name, extension, and folder location](configure-extension-file-exclusions-windows-defender-antivirus.md) - [Configure and validate exclusions for files opened by processes](configure-process-opened-file-exclusions-windows-defender-antivirus.md) - [Customize, initiate, and review the results of Windows Defender AV scans and remediation](customize-run-review-remediate-scans-windows-defender-antivirus.md) diff --git a/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md b/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md index 4e7c275117..ed872bc01d 100644 --- a/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md +++ b/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md @@ -10,6 +10,8 @@ ms.sitesec: library ms.pagetype: security localizationpriority: medium author: iaanw +ms.author: iawilt +ms.date: 06/13/2017 --- # Review event logs and error codes to troubleshoot issues with Windows Defender AV @@ -17,6 +19,7 @@ author: iaanw **Applies to** - Windows 10 +- Windows Server 2016 **Audience** @@ -27,55 +30,58 @@ If you encounter a problem with Windows Defender Antivirus, you can search the t The tables list: -- [Windows Defender AV client event IDs](#windows-defender-av-ids) +- [Windows Defender AV event IDs](#windows-defender-av-ids) (these apply to both Windows 10 and Windows Server 2016) - [Windows Defender AV client error codes](#error-codes) - [Internal Windows Defender AV client error codes (used by Microsoft during development and testing)](#internal-error-codes) -## Windows Defender AV client event IDs +## Windows Defender AV event IDs Windows Defender AV records event IDs in the Windows event log. You can directly view the event log, or if you have a third-party security information and event management (SIEM) tool, you can also consume [Windows Defender client event IDs](troubleshoot-windows-defender-antivirus.md#windows-defender-av-ids) to review specific events and errors from your endpoints. -The table in this section lists the main Windows Defender Antivirus client event IDs and, where possible, provides suggested solutions to fix or resolve the error. +The table in this section lists the main Windows Defender AV event IDs and, where possible, provides suggested solutions to fix or resolve the error. -**To view a Windows Defender client event** +**To view a Windows Defender AV event** 1. Open **Event Viewer**. -2. In the console tree, expand **Applications and Services Logs**, then **Microsoft**, then **Windows**, then **Windows Defender**. +2. In the console tree, expand **Applications and Services Logs**, then **Microsoft**, then **Windows**, then **Windows Defender Antivirus**. 3. Double-click on **Operational**. 4. In the details pane, view the list of individual events to find your event. 5. Click the event to see specific details about an event in the lower pane, under the **General** and **Details** tabs. -
Event ID: 1000 | +||||
---|---|---|---|---|
Event ID: 1000 |
- Symbolic name: +Symbolic name: |
-
- MALWAREPROTECTION_SCAN_STARTED + | +MALWAREPROTECTION_SCAN_STARTED | |
- Message: +Message: |
-
- An antimalware scan started. - + | +An antimalware scan started. + | ||
- Description: + | +Description: | -
- + |
|
|
Event ID: 1001 | -
- Symbolic name: + | Event ID: 1001 | +||
+Symbolic name: | -
- MALWAREPROTECTION_SCAN_COMPLETED + | +MALWAREPROTECTION_SCAN_COMPLETED | ||
- Message: +Message: |
-
- An antimalware scan finished. + | +An antimalware scan finished. | ||
- Description: +Description: |
-
- + |
|
||
Event ID: 1002 | -
- Symbolic name: + | Event ID: 1002 | +||
+Symbolic name: | -
- MALWAREPROTECTION_SCAN_CANCELLED - + | +MALWAREPROTECTION_SCAN_CANCELLED + | ||
- Message: +Message: |
-
- An antimalware scan was stopped before it finished. - + | +An antimalware scan was stopped before it finished. + | ||
- Description: +Description: |
-
- + |
|
||
Event ID: 1003 | -
- Symbolic name: + | Event ID: 1003 | +||
+Symbolic name: | -
- MALWAREPROTECTION_SCAN_PAUSED - + | +MALWAREPROTECTION_SCAN_PAUSED + | ||
- Message: +Message: |
-
- An antimalware scan was paused. - + | +An antimalware scan was paused. + | ||
- Description: +Description: |
-
- + |
|
||
Event ID: 1004 | -
- Symbolic name: + | Event ID: 1004 | +||
+Symbolic name: | -
- MALWAREPROTECTION_SCAN_RESUMED - + | +MALWAREPROTECTION_SCAN_RESUMED + | ||
- Message: +Message: |
-
- An antimalware scan was resumed. - + | +An antimalware scan was resumed. + | ||
- Description: +Description: |
-
- + |
|
||
Event ID: 1005 | -
- Symbolic name: + | Event ID: 1005 | +||
+Symbolic name: | -
- MALWAREPROTECTION_SCAN_FAILED - + | +MALWAREPROTECTION_SCAN_FAILED + | ||
- Message: +Message: |
-
- An antimalware scan failed. - + | +An antimalware scan failed. + | ||
- Description: +Description: |
-
- + |
|
||
- User action: +User action: |
-
- The Windows Defender client encountered an error, and the current scan has stopped. The scan might fail due to a client-side issue. This event record includes the scan ID, type of scan (antivirus, antispyware, antimalware), scan parameters, the user that started the scan, the error code, and a description of the error. - -To troubleshoot this event: + |
+The Windows Defender client encountered an error, and the current scan has stopped. The scan might fail due to a client-side issue. This event record includes the scan ID, type of scan (antivirus, antispyware, antimalware), scan parameters, the user that started the scan, the error code, and a description of the error.
+To troubleshoot this event:
|
||
Event ID: 1006 | -
- Symbolic name: + | Event ID: 1006 | +||
+Symbolic name: | -
- MALWAREPROTECTION_MALWARE_DETECTED - + | +MALWAREPROTECTION_MALWARE_DETECTED + | ||
- Message: +Message: |
-
- The antimalware engine found malware or other potentially unwanted software. - + | +The antimalware engine found malware or other potentially unwanted software. + | ||
- Description: +Description: |
-
- - For more information please see the following: + |
+For more information please see the following:
|
||
Event ID: 1007 | -
- Symbolic name: + | Event ID: 1007 | +||
+Symbolic name: | -
- MALWAREPROTECTION_MALWARE_ACTION_TAKEN - + | +MALWAREPROTECTION_MALWARE_ACTION_TAKEN + | ||
- Message: +Message: |
-
- The antimalware platform performed an action to protect your system from malware or other potentially unwanted software. - + | +The antimalware platform performed an action to protect your system from malware or other potentially unwanted software. + | ||
- Description: +Description: |
-
- - Windows Defender has taken action to protect this machine from malware or other potentially unwanted software. For more information please see the following: + |
+Windows Defender has taken action to protect this machine from malware or other potentially unwanted software. For more information please see the following:
|
||
Event ID: 1008 | -
- Symbolic name: + | Event ID: 1008 | +||
+Symbolic name: | -
- MALWAREPROTECTION_MALWARE_ACTION_FAILED + | +MALWAREPROTECTION_MALWARE_ACTION_FAILED | ||
- Message: +Message: |
-
- The antimalware platform attempted to perform an action to protect your system from malware or other potentially unwanted software, but the action failed. + | +The antimalware platform attempted to perform an action to protect your system from malware or other potentially unwanted software, but the action failed. | ||
- Description: +Description: |
-
- - Windows Defender has encountered an error when taking action on malware or other potentially unwanted software. For more information please see the following: + |
+Windows Defender has encountered an error when taking action on malware or other potentially unwanted software. For more information please see the following:
|
||
Event ID: 1009 | -
- Symbolic name: + | Event ID: 1009 | +||
+Symbolic name: | -
- MALWAREPROTECTION_QUARANTINE_RESTORE - + | +MALWAREPROTECTION_QUARANTINE_RESTORE + | ||
- Message: +Message: |
-
- The antimalware platform restored an item from quarantine. - + | +The antimalware platform restored an item from quarantine. + | ||
- Description: +Description: |
-
- - Windows Defender has restored an item from quarantine. For more information please see the following: + |
+Windows Defender has restored an item from quarantine. For more information please see the following:
|
||
Event ID: 1010 | -
- Symbolic name: + | Event ID: 1010 | +||
+Symbolic name: | -
- MALWAREPROTECTION_QUARANTINE_RESTORE_FAILED - + | +MALWAREPROTECTION_QUARANTINE_RESTORE_FAILED + | ||
- Message: +Message: |
-
- The antimalware platform could not restore an item from quarantine. - + | +The antimalware platform could not restore an item from quarantine. + | ||
- Description: +Description: |
-
- - Windows Defender has encountered an error trying to restore an item from quarantine. For more information please see the following: + |
+Windows Defender has encountered an error trying to restore an item from quarantine. For more information please see the following:
|
||
Event ID: 1011 | -
- Symbolic name: + | Event ID: 1011 | +||
+Symbolic name: | -
- MALWAREPROTECTION_QUARANTINE_DELETE + | +MALWAREPROTECTION_QUARANTINE_DELETE | ||
- Message: +Message: |
-
- The antimalware platform deleted an item from quarantine. - + | +The antimalware platform deleted an item from quarantine. + | ||
- Description: +Description: |
-
- - Windows Defender has deleted an item from quarantine. -For more information please see the following: + |
+Windows Defender has deleted an item from quarantine.
+For more information please see the following:
|
||
Event ID: 1012 | -
- Symbolic name: + | Event ID: 1012 | +||
+Symbolic name: | -
- MALWAREPROTECTION_QUARANTINE_DELETE_FAILED - + | +MALWAREPROTECTION_QUARANTINE_DELETE_FAILED + | ||
- Message: +Message: |
-
- The antimalware platform could not delete an item from quarantine. + | +The antimalware platform could not delete an item from quarantine. | ||
- Description: +Description: |
-
- - Windows Defender has encountered an error trying to delete an item from quarantine. -For more information please see the following: + |
+Windows Defender has encountered an error trying to delete an item from quarantine.
+For more information please see the following:
|
||
Event ID: 1013 | -
- Symbolic name: + | Event ID: 1013 | +||
+Symbolic name: | -
- MALWAREPROTECTION_MALWARE_HISTORY_DELETE - + | +MALWAREPROTECTION_MALWARE_HISTORY_DELETE + | ||
- Message: +Message: |
-
- The antimalware platform deleted history of malware and other potentially unwanted software. + | +The antimalware platform deleted history of malware and other potentially unwanted software. | ||
- Description: +Description: |
-
- - Windows Defender has removed history of malware and other potentially unwanted software. + |
+Windows Defender has removed history of malware and other potentially unwanted software.
|
||
Event ID: 1014 | -
- Symbolic name: + | Event ID: 1014 | +||
+Symbolic name: | -
- MALWAREPROTECTION_MALWARE_HISTORY_DELETE_FAILED - + | +MALWAREPROTECTION_MALWARE_HISTORY_DELETE_FAILED + | ||
- Message: +Message: |
-
- The antimalware platform could not delete history of malware and other potentially unwanted software. + | +The antimalware platform could not delete history of malware and other potentially unwanted software. | ||
- Description: +Description: |
-
- - Windows Defender has encountered an error trying to remove history of malware and other potentially unwanted software. + |
+Windows Defender has encountered an error trying to remove history of malware and other potentially unwanted software.
|
||
Event ID: 1015 | -
- Symbolic name: + | Event ID: 1015 | +||
+Symbolic name: | -
- MALWAREPROTECTION_BEHAVIOR_DETECTED - + | +MALWAREPROTECTION_BEHAVIOR_DETECTED + | ||
- Message: +Message: |
-
- The antimalware platform detected suspicious behavior. + | +The antimalware platform detected suspicious behavior. | ||
- Description: +Description: |
-
- - Windows Defender has detected a suspicious behavior. -For more information please see the following: + |
+Windows Defender has detected a suspicious behavior.
+For more information please see the following:
|
||
Event ID: 1116 | -
- Symbolic name: + | Event ID: 1116 | +||
+Symbolic name: | -
- MALWAREPROTECTION_STATE_MALWARE_DETECTED + | +MALWAREPROTECTION_STATE_MALWARE_DETECTED | ||
- Message: +Message: |
-
- The antimalware platform detected malware or other potentially unwanted software. - + | +The antimalware platform detected malware or other potentially unwanted software. + | ||
- Description: +Description: |
-
- - Windows Defender has detected malware or other potentially unwanted software. -For more information please see the following: + |
+Windows Defender has detected malware or other potentially unwanted software.
+For more information please see the following:
|
||
- User action: +User action: |
-
- No action is required. Windows Defender can suspend and take routine action on this threat. If you want to remove the threat manually, in the Windows Defender interface, click Clean Computer. + | +No action is required. Windows Defender can suspend and take routine action on this threat. If you want to remove the threat manually, in the Windows Defender interface, click Clean Computer. | ||
Event ID: 1117 | -
- Symbolic name: + | Event ID: 1117 | +||
+Symbolic name: | -
- MALWAREPROTECTION_STATE_MALWARE_ACTION_TAKEN - + | +MALWAREPROTECTION_STATE_MALWARE_ACTION_TAKEN + | ||
- Message: +Message: |
-
- The antimalware platform performed an action to protect your system from malware or other potentially unwanted software. - + | +The antimalware platform performed an action to protect your system from malware or other potentially unwanted software. + | ||
- Description: +Description: |
-
- - Windows Defender has taken action to protect this machine from malware or other potentially unwanted software. -For more information please see the following: + |
+Windows Defender has taken action to protect this machine from malware or other potentially unwanted software.
+For more information please see the following:
NOTE: - Whenever Windows Defender, Microsoft Security Essentials, Malicious Software Removal Tool, or System Center Endpoint Protection detects a malware, it will restore the following system settings and services which the malware might have changed:
| ||
- Client Operating System +Client Operating System |
- Windows Vista (Service Pack 1, or Service Pack 2), Windows 7 and later +Windows Vista (Service Pack 1, or Service Pack 2), Windows 7 and later |
|||
- Server Operating System +Server Operating System |
- Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2016 +Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2016 |
User action:
+User action:No action is necessary. Windows Defender removed or quarantined a threat.
+Symbolic name:
+MALWAREPROTECTION_STATE_MALWARE_ACTION_FAILED
+Message:
+Message:The antimalware platform attempted to perform an action to protect your system from malware or other potentially unwanted software, but the action failed. -
+Description:
+Description:-
Windows Defender has encountered a non-critical error when taking action on malware or other potentially unwanted software. -For more information please see the following:
+User action:
+User action:No action is necessary. Windows Defender failed to complete a task related to the malware remediation. This is not a critical failure.
+Symbolic name:
+MALWAREPROTECTION_STATE_MALWARE_ACTION_CRITICALLY_FAILED -
+Message:
+Message:The antimalware platform encountered a critical error when trying to take action on malware or other potentially unwanted software. There are more details in the event message.
+Description:
+Description:-
Windows Defender has encountered a critical error when taking action on malware or other potentially unwanted software. -For more information please see the following:
+User action:
+User action:The Windows Defender client encountered this error due to critical issues. The endpoint might not be protected. Review the error description then follow the relevant User action steps below.
+Action | @@ -1270,153 +1254,150 @@ Description of the error.|
---|---|
- Remove +Remove |
- Update the definitions then verify that the removal was successful. +Update the definitions then verify that the removal was successful. |
- Clean +Clean |
- Update the definitions then verify that the remediation was successful. +Update the definitions then verify that the remediation was successful. |
- Quarantine +Quarantine |
- Update the definitions and verify that the user has permission to access the necessary resources. +Update the definitions and verify that the user has permission to access the necessary resources. |
- Allow +Allow |
- Verify that the user has permission to access the necessary resources. +Verify that the user has permission to access the necessary resources. |
-
If this event persists:
Symbolic name:
+MALWAREPROTECTION_THREAT_HASH
+Message:
+Message:Windows Defender has deduced the hashes for a threat resource.
+Description:
+Description:-
Windows Defender client is up and running in a healthy state.
+Symbolic name:
+MALWAREPROTECTION_SERVICE_HEALTHY
+Message:
+Message:If your antimalware platform reports status to a monitoring platform, this event indicates that the antimalware platform is running and in a healthy state. -
+Description:
+Description:-
Windows Defender client is up and running in a healthy state.
+User action:
+User action:No action is necessary. The Windows Defender Antivirus client is in a healthy state. This event is reported on an hourly basis.
+Symbolic name:
+MALWAREPROTECTION_SIGNATURE_UPDATED -
+Message:
+Message:The antimalware definitions updated successfully. -
+Description:
+Description:-
Windows Defender signature version has been updated.
+User action:
+User action:No action is necessary. The Windows Defender client is in a healthy state. This event is reported when signatures are successfully updated.
+Symbolic name:
+MALWAREPROTECTION_SIGNATURE_UPDATE_FAILED
+Message:
+Message:The antimalware definition update failed. -
+Description:
+Description:-
Windows Defender has encountered an error trying to update signatures.
+User action:
+User action:This error occurs when there is a problem updating definitions.
-To troubleshoot this event: +
Or,
-Note: The size of the definitions file downloaded from the Microsoft Malware Protection Center can exceed 60 MB and should not be used as a long-term solution for updating definitions.
-Symbolic name:
+MALWAREPROTECTION_ENGINE_UPDATED
+Message:
+Message:The antimalware engine updated successfully. -
+Description:
+Description:-
Windows Defender engine version has been updated.
+User action:
+User action:No action is necessary. The Windows Defender client is in a healthy state. This event is reported when the antimalware engine is successfully updated.
+Symbolic name:
+MALWAREPROTECTION_ENGINE_UPDATE_FAILED
+Message:
+Message:The antimalware engine update failed. -
+Description:
+Description:-
Windows Defender has encountered an error trying to update the engine.
+User action:
+User action:The Windows Defender client update failed. This event occurs when the client fails to update itself. This event is usually due to an interruption in network connectivity during an update.
-To troubleshoot this event: +
Or,
-Note: The size of the definitions file downloaded from the Microsoft Malware Protection Center can exceed 60 MB and should not be used as a long-term solution for updating definitions.
-Symbolic name:
+MALWAREPROTECTION_SIGNATURE_REVERSION
+Message:
+Message:There was a problem loading antimalware definitions. The antimalware engine will attempt to load the last-known good set of definitions.
+Description:
+Description:-
Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
+User action:
+User action:The Windows Defender client attempted to download and install the latest definitions file and failed. This error can occur when the client encounters an error while trying to load the definitions, or if the file is corrupt. Windows Defender will attempt to revert back to a known-good set of definitions.
-To troubleshoot this event: +
Note: The size of the definitions file downloaded from the Microsoft Malware Protection Center can exceed 60 MB and should not be used as a long-term solution for updating definitions.
+Note: The size of the definitions file downloaded from the Microsoft Malware Protection Center can exceed 60 MB and should not be used as a long-term solution for updating definitions.Symbolic name:
+MALWAREPROTECTION_ENGINE_UPDATE_PLATFORMOUTOFDATE
+Message:
+Message:The antimalware engine failed to load because the antimalware platform is out of date. The antimalware platform will load the last-known good antimalware engine and attempt to update.
+Description:
+Description:-
Windows Defender could not load antimalware engine because current platform version is not supported. Windows Defender will revert back to the last known-good engine and a platform update will be attempted.
+Symbolic name:
+MALWAREPROTECTION_PLATFORM_UPDATE_FAILED -
+Message:
+Message:The platform update failed. -
+Description:
+Description:-
Windows Defender has encountered an error trying to update the platform.
+Symbolic name:
+MALWAREPROTECTION_PLATFORM_ALMOSTOUTOFDATE
+Message:
+Message:The platform will soon be out of date. Download the latest platform to maintain up-to-date protection.
+Description:
+Description:-
Windows Defender will soon require a newer platform version to support future versions of the antimalware engine. Download the latest Windows Defender platform to maintain the best level of protection available.
+Symbolic name:
+MALWAREPROTECTION_SIGNATURE_FASTPATH_UPDATED -
+Message:
+Message:The antimalware engine used the Dynamic Signature Service to get additional definitions. -
+Description:
+Description:-
Windows Defender used Dynamic Signature Service to retrieve additional signatures to help protect your machine.
+Symbolic name:
+MALWAREPROTECTION_SIGNATURE_FASTPATH_DELETED -
+Message:
+Message:The Dynamic Signature Service deleted the out-of-date dynamic definitions. -
+Description:
+Description:-
Windows Defender used Dynamic Signature Service to discard obsolete signatures.
+User action:
+User action:No action is necessary. The Windows Defender client is in a healthy state. This event is reported when the Dynamic Signature Service successfully deletes out-of-date dynamic definitions.
+Symbolic name:
+MALWAREPROTECTION_SIGNATURE_FASTPATH_UPDATE_FAILED -
+Message:
+Message:The antimalware engine encountered an error when trying to use the Dynamic Signature Service. -
+Description:
+Description:-
Windows Defender has encountered an error trying to use Dynamic Signature Service.
+User action:
+User action:Check your Internet connectivity settings.
+Symbolic name:
+MALWAREPROTECTION_SIGNATURE_FASTPATH_DELETED_ALL -
+Message:
+Message:The Dynamic Signature Service deleted all dynamic definitions. -
+Description:
+Description:-
Windows Defender discarded all Dynamic Signature Service signatures.
+Symbolic name:
+MALWAREPROTECTION_CLOUD_CLEAN_RESTORE_FILE_DOWNLOADED -
+Message:
+Message:The antimalware engine downloaded a clean file. -
+Description:
+Description:-
Windows Defender downloaded a clean file.
+Symbolic name:
+MALWAREPROTECTION_CLOUD_CLEAN_RESTORE_FILE_DOWNLOAD_FAILED
+Message:
+Message:The antimalware engine failed to download a clean file. -
+Description:
+Description:-
Windows Defender has encountered an error trying to download a clean file.
+User action:
+User action:Check your Internet connectivity settings. -
-The Windows Defender client encountered an error when using the Dynamic Signature Service to download the latest definitions to a specific threat. This error is likely caused by a network connectivity issue. -
+Symbolic name:
+MALWAREPROTECTION_OFFLINE_SCAN_INSTALLED
+Message:
+Message:The antimalware engine was downloaded and is configured to run offline on the next system restart.
+Description:
+Description:Windows Defender downloaded and configured Windows Defender Offline to run on the next reboot.
+Symbolic name:
+MALWAREPROTECTION_OFFLINE_SCAN_INSTALL_FAILED -
+Message:
+Message:The antimalware engine was unable to download and configure an offline scan.
+Description:
+Description:-
Windows Defender has encountered an error trying to download and configure Windows Defender Offline.
+Symbolic name:
+MALWAREPROTECTION_OS_EXPIRING -
+Message:
+Message:Antimalware support for this operating system version will soon end. -
+Description:
+Description:The support for your operating system will expire shortly. Running Windows Defender on an out of support operating system is not an adequate solution to protect against threats.
+Symbolic name:
+MALWAREPROTECTION_OS_EOL -
+Message:
+Message:Antimalware support for this operating system has ended. You must upgrade the operating system for continued support. -
+Description:
+Description:The support for your operating system has expired. Running Windows Defender on an out of support operating system is not an adequate solution to protect against threats.
+Symbolic name:
+MALWAREPROTECTION_PROTECTION_EOL -
+Message:
+Message:The antimalware engine no longer supports this operating system, and is no longer protecting your system from malware. -
+Description:
+Description:The support for your operating system has expired. Windows Defender is no longer supported on your operating system, has stopped functioning, and is not protecting against malware threats.
+Symbolic name:
+MALWAREPROTECTION_RTP_FEATURE_FAILURE -
+Message:
+Message:Real-time protection encountered an error and failed.
+Description:
+Description:-
Windows Defender Real-Time Protection feature has encountered an error and failed.
+User action:
+User action:You should restart the system then run a full scan because it's possible the system was not protected for some time. -
-The Windows Defender client's real-time protection feature encountered an error because one of the services failed to start. -
-If it is followed by a 3007 event ID, the failure was temporary and the antimalware client recovered from the failure. -
+Symbolic name:
+MALWAREPROTECTION_RTP_FEATURE_RECOVERED
+Message:
+Message:Real-time protection recovered from a failure. We recommend running a full system scan when you see this error. -
+Description:
+Description:-
Windows Defender Real-time Protection has restarted a feature. It is recommended that you run a full system scan to detect any items that may have been missed while this agent was down.
+User action:
+User action:The real-time protection feature has restarted. If this event happens again, contact Microsoft Technical Support.
+Symbolic name:
+MALWAREPROTECTION_RTP_ENABLED -
+Message:
+Message:Real-time protection is enabled. -
+Description:
+Description:Windows Defender Real-time Protection scanning for malware and other potentially unwanted software was enabled.
+Symbolic name:
+MALWAREPROTECTION_RTP_DISABLED
+Message:
+Message:Real-time protection is disabled. -
+Description:
+Description:Windows Defender Real-time Protection scanning for malware and other potentially unwanted software was disabled.
+Symbolic name:
+MALWAREPROTECTION_RTP_FEATURE_CONFIGURED -
+Message:
+Message:The real-time protection configuration changed. -
+Description:
+Description:-
Windows Defender Real-time Protection feature configuration has changed.
+Symbolic name:
+MALWAREPROTECTION_CONFIG_CHANGED -
+Message:
+Message:The antimalware platform configuration changed.
+Description:
+Description:-
Windows Defender Configuration has changed. If this is an unexpected event you should review the settings as this may be the result of malware.
+Symbolic name:
+MALWAREPROTECTION_ENGINE_FAILURE
+Message:
+Message:The antimalware engine encountered an error and failed.
+Description:
+Description:-
Windows Defender engine has been terminated due to an unexpected error.
+User action:
+User action:To troubleshoot this event:
User action:
+User action:The Windows Defender client engine stopped due to an unexpected error.
-To troubleshoot this event: +
Symbolic name:
+MALWAREPROTECTION_ANTISPYWARE_ENABLED -
+Message:
+Message:Scanning for malware and other potentially unwanted software is enabled. -
+Description:
+Description:Windows Defender scanning for malware and other potentially unwanted software has been enabled.
+Symbolic name:
+MALWAREPROTECTION_ANTISPYWARE_DISABLED -
+Message:
+Message:Scanning for malware and other potentially unwanted software is disabled.
+Description:
+Description:Windows Defender scanning for malware and other potentially unwanted software is disabled.
+Symbolic name:
+MALWAREPROTECTION_ANTIVIRUS_ENABLED
+Message:
+Message:Scanning for viruses is enabled.
+Description:
+Description:Windows Defender scanning for viruses has been enabled.
+Symbolic name:
+MALWAREPROTECTION_ANTIVIRUS_DISABLED -
+Message:
+Message:Scanning for viruses is disabled. -
+Description:
+Description:Windows Defender scanning for viruses is disabled.
+Symbolic name:
+MALWAREPROTECTION_EXPIRATION_WARNING_STATE -
+Message:
+Message:The antimalware platform will expire soon. -
+Description:
+Description:-
Windows Defender has entered a grace period and will soon expire. After expiration, this program will disable protection against viruses, spyware, and other potentially unwanted software.
+Symbolic name:
+MALWAREPROTECTION_DISABLED_EXPIRED_STATE -
+Message:
+Message:The antimalware platform is expired. -
+Description::
+Description:-
Windows Defender grace period has expired. Protection against viruses, spyware, and other potentially unwanted software is disabled.
+External error codes | +Error code: 0x80508007 | ||||
---|---|---|---|---|---|
Error code | -Message displayed | -Possible reason for error | -What to do now | +Message | ++ERR_MP_NO_MEMORY + |
- 0x80508007 - +Possible reason |
- ERR_MP_NO_MEMORY - +This error indicates that you might have run out of memory. |
+||||
Resolution |
- This error indicates that you might have run out of memory. - - |
-
-
|
|||
Error code: 0x8050800C | +|||||
Message | +ERR_MP_BAD_INPUT_DATA + | ||||
Possible reason |
- 0x8050800C +This error indicates that there might be a problem with your security product. |
-
- ERR_MP_BAD_INPUT_DATA - |
-
- This error indicates that there might be a problem with your security product. - |
-
- + | |
Resolution |
|
||||
Error code: 0x80508020 | +|||||
Message | +ERR_MP_BAD_CONFIGURATION + + | ||||
Possible reason |
- 0x80508020 - |
-
- ERR_MP_BAD_CONFIGURATION - - |
-
- This error indicates that there might be an engine configuration error; commonly, this is related to input +This error indicates that there might be an engine configuration error; commonly, this is related to input data that does not allow the engine to function properly. - |
||
Error code: 0x805080211 + | +|||||
Message | +ERR_MP_QUARANTINE_FAILED + + | ||||
Possible reason |
- 0x805080211 - - |
-
- ERR_MP_QUARANTINE_FAILED - - |
-
- This error indicates that Windows Defender failed to quarantine a threat. - +This error indicates that Windows Defender failed to quarantine a threat. |
||
Error code: 0x80508022 + | +|||||
Message | +ERR_MP_REBOOT_REQUIRED + + | ||||
Possible reason |
- 0x80508022 - - |
-
- ERR_MP_REBOOT_REQUIRED - - |
-
- This error indicates that a reboot is required to complete threat removal. - +This error indicates that a reboot is required to complete threat removal. |
||
- 0x80508023 - + | +0x80508023 + | +||||
Message | +ERR_MP_THREAT_NOT_FOUND + + | ||||
Possible reason | ++This error indicates that the threat might no longer be present on the media, or malware might be stopping you from scanning your device. + | ||||
Resolution |
- ERR_MP_THREAT_NOT_FOUND - - |
-
- This error indicates that the threat might no longer be present on the media, or malware might be stopping you from scanning your device. - - |
-
- Run the Microsoft Safety Scanner then update your security software and try again. - +Run the Microsoft Safety Scanner then update your security software and try again. |
||
- ERR_MP_FULL_SCAN_REQUIRED - - |
-
- This error indicates that a full system scan might be required. - - |
-
- Run a full system scan. - + | Error code: 0x80508024 | ||
Message | +ERR_MP_FULL_SCAN_REQUIRED + + | ||||
Possible reason | ++This error indicates that a full system scan might be required. + | ||||
Resolution | +Run a full system scan. | ||||
Error code: 0x80508025 + | +|||||
Message | +ERR_MP_MANUAL_STEPS_REQUIRED + + | ||||
Possible reason |
- 0x80508024 - +This error indicates that manual steps are required to complete threat removal. + | ||||
Resolution | +Follow the manual remediation steps outlined in the Microsoft Malware Protection Encyclopedia. You can find a threat-specific link in the event history. | ||||
Error code: 0x80508026 + | +|||||
Message | +ERR_MP_REMOVE_NOT_SUPPORTED + + | ||||
Possible reason |
- 0x80508025 - - |
-
- ERR_MP_MANUAL_STEPS_REQUIRED - - |
-
- This error indicates that manual steps are required to complete threat removal. - - |
-
- Follow the manual remediation steps outlined in the Microsoft Malware Protection Encyclopedia. You can find a threat-specific link in the event history. - +This error indicates that removal inside the container type might not be not supported. + | |
Resolution | +Windows Defender is not able to remediate threats detected inside the archive. Consider manually removing the detected resources. | ||||
Error code: 0x80508027 + | +|||||
Message | +ERR_MP_REMOVE_LOW_MEDIUM_DISABLED + + | ||||
Possible reason |
- 0x80508026 - - |
-
- ERR_MP_REMOVE_NOT_SUPPORTED - - |
-
- This error indicates that removal inside the container type might not be not supported. - - |
-
- Windows Defender is not able to remediate threats detected inside the archive. Consider manually removing the detected resources. - +This error indicates that removal of low and medium threats might be disabled. + | |
Resolution | +Check the detected threats and resolve them as required. | ||||
Error code: 0x80508029 + | +|||||
Message | +ERROR_MP_RESCAN_REQUIRED + + | ||||
Possible reason |
- 0x80508027 - - |
-
- ERR_MP_REMOVE_LOW_MEDIUM_DISABLED - - |
-
- This error indicates that removal of low and medium threats might be disabled. - - |
-
- Check the detected threats and resolve them as required. - +This error indicates a rescan of the threat is required. + | |
Resolution | +Run a full system scan. | ||||
Error code: 0x80508030 + | +|||||
Message | +ERROR_MP_CALLISTO_REQUIRED + + | ||||
Possible reason |
- 0x80508029 - - |
-
- ERROR_MP_RESCAN_REQUIRED - - |
-
- This error indicates a rescan of the threat is required. - - |
-
- Run a full system scan. - +This error indicates that an offline scan is required. + | |
Resolution | +Run Windows Defender Offline. You can read about how to do this in the Windows Defender Offline +article. | ||||
Error code: 0x80508031 + | +|||||
Message | +ERROR_MP_PLATFORM_OUTDATED + + | ||||
Possible reason |
- 0x80508030 - - |
-
- ERROR_MP_CALLISTO_REQUIRED - - |
-
- This error indicates that an offline scan is required. - - |
-
- Run Windows Defender Offline. You can read about how to do this in the Windows Defender Offline -article. - |
-|
- 0x80508031 - - |
-
- ERROR_MP_PLATFORM_OUTDATED - - |
-
- This error indicates that Windows Defender does not support the current version of the platform and requires a new version of the platform. - - |
-
- You can only use Windows Defender in Windows 10. For Windows 8, Windows 7 and Windows Vista, you can use System Center Endpoint Protection. - +This error indicates that Windows Defender does not support the current version of the platform and requires a new version of the platform. + | ||
Resolution | +You can only use Windows Defender in Windows 10. For Windows 8, Windows 7 and Windows Vista, you can use System Center Endpoint Protection. |
Internal error codes | +Internal error codes | |||||
---|---|---|---|---|---|---|
Error code | +Error code | Message displayed | -Possible reason for error | -What to do now | +Possible reason for error and resolution | |
- 0x80501004 +0x80501004 |
- ERROR_MP_NO_INTERNET_CONN - +ERROR_MP_NO_INTERNET_CONN + |
- Check your Internet connection, then run the scan again. - |
-
- Check your Internet connection, then run the scan again. +Check your Internet connection, then run the scan again. |
|||
- 0x80501000 +0x80501000 |
- ERROR_MP_UI_CONSOLIDATION_BASE +ERROR_MP_UI_CONSOLIDATION_BASE |
- This is an internal error. The cause is not clearly defined. +This is an internal error. The cause is not clearly defined. |
- -
|
|||
- 0x80501001 +0x80501001 |
- ERROR_MP_ACTIONS_FAILED +ERROR_MP_ACTIONS_FAILED |
|||||
- 0x80501002 +0x80501002 |
- ERROR_MP_NOENGINE +ERROR_MP_NOENGINE |
|||||
- 0x80501003 +0x80501003 |
- ERROR_MP_ACTIVE_THREATS +ERROR_MP_ACTIVE_THREATS |
|||||
- 0x805011011 +0x805011011 |
- MP_ERROR_CODE_LUA_CANCELLED +MP_ERROR_CODE_LUA_CANCELLED |
|||||
- 0x80501101 +0x80501101 |
- ERROR_LUA_CANCELLATION +ERROR_LUA_CANCELLATION |
|||||
- 0x80501102 +0x80501102 |
- MP_ERROR_CODE_ALREADY_SHUTDOWN +MP_ERROR_CODE_ALREADY_SHUTDOWN |
|||||
- 0x80501103 +0x80501103 |
- MP_ERROR_CODE_RDEVICE_S_ASYNC_CALL_PENDING +MP_ERROR_CODE_RDEVICE_S_ASYNC_CALL_PENDING |
|||||
- 0x80501104 +0x80501104 |
- MP_ERROR_CODE_CANCELLED +MP_ERROR_CODE_CANCELLED |
|||||
- 0x80501105 +0x80501105 |
- MP_ERROR_CODE_NO_TARGETOS +MP_ERROR_CODE_NO_TARGETOS |
|||||
- 0x80501106 +0x80501106 |
- MP_ERROR_CODE_BAD_REGEXP +MP_ERROR_CODE_BAD_REGEXP |
|||||
- 0x80501107 +0x80501107 |
- MP_ERROR_TEST_INDUCED_ERROR +MP_ERROR_TEST_INDUCED_ERROR |
|||||
- 0x80501108 +0x80501108 |
- MP_ERROR_SIG_BACKUP_DISABLED +MP_ERROR_SIG_BACKUP_DISABLED |
|||||
- 0x80508001 +0x80508001 |
- ERR_MP_BAD_INIT_MODULES +ERR_MP_BAD_INIT_MODULES |
|||||
- 0x80508002 +0x80508002 |
- ERR_MP_BAD_DATABASE +ERR_MP_BAD_DATABASE |
|||||
- 0x80508004 +0x80508004 |
- ERR_MP_BAD_UFS +ERR_MP_BAD_UFS |
|||||
- 0x8050800C +0x8050800C |
- ERR_MP_BAD_INPUT_DATA +ERR_MP_BAD_INPUT_DATA |
|||||
- 0x8050800D +0x8050800D |
- ERR_MP_BAD_GLOBAL_STORAGE +ERR_MP_BAD_GLOBAL_STORAGE |
|||||
- 0x8050800E +0x8050800E |
- ERR_MP_OBSOLETE +ERR_MP_OBSOLETE |
|||||
- 0x8050800F +0x8050800F |
- ERR_MP_NOT_SUPPORTED +ERR_MP_NOT_SUPPORTED |
|||||
- 0x8050800F +0x8050800F 0x80508010 - |
- ERR_MP_NO_MORE_ITEMS +ERR_MP_NO_MORE_ITEMS |
|||||
- 0x80508011 +0x80508011 |
- ERR_MP_DUPLICATE_SCANID +ERR_MP_DUPLICATE_SCANID |
|||||
- 0x80508012 +0x80508012 |
- ERR_MP_BAD_SCANID +ERR_MP_BAD_SCANID |
|||||
- 0x80508013 +0x80508013 |
- ERR_MP_BAD_USERDB_VERSION +ERR_MP_BAD_USERDB_VERSION |
|||||
- 0x80508014 +0x80508014 |
- ERR_MP_RESTORE_FAILED +ERR_MP_RESTORE_FAILED |
|||||
- 0x80508016 +0x80508016 |
- ERR_MP_BAD_ACTION +ERR_MP_BAD_ACTION |
|||||
- 0x80508019 +0x80508019 |
- ERR_MP_NOT_FOUND +ERR_MP_NOT_FOUND |
|||||
- 0x80509001 +0x80509001 |
- ERR_RELO_BAD_EHANDLE +ERR_RELO_BAD_EHANDLE |
|||||
- 0x80509003 +0x80509003 |
- ERR_RELO_KERNEL_NOT_LOADED +ERR_RELO_KERNEL_NOT_LOADED |
|||||
- 0x8050A001 +0x8050A001 |
- ERR_MP_BADDB_OPEN +ERR_MP_BADDB_OPEN |
|||||
- 0x8050A002 +0x8050A002 |
- ERR_MP_BADDB_HEADER +ERR_MP_BADDB_HEADER |
|||||
- 0x8050A003 +0x8050A003 |
- ERR_MP_BADDB_OLDENGINE +ERR_MP_BADDB_OLDENGINE |
|||||
- 0x8050A004 +0x8050A004 |
- ERR_MP_BADDB_CONTENT +ERR_MP_BADDB_CONTENT |
|||||
- 0x8050A005 +0x8050A005 |
- ERR_MP_BADDB_NOTSIGNED +ERR_MP_BADDB_NOTSIGNED |
|||||
- 0x8050801 +0x8050801 |
- ERR_MP_REMOVE_FAILED +ERR_MP_REMOVE_FAILED |
- This is an internal error. It might be triggered when malware removal is not successful. - +This is an internal error. It might be triggered when malware removal is not successful. |
||||
- 0x80508018 - +0x80508018 |
- ERR_MP_SCAN_ABORTED - +ERR_MP_SCAN_ABORTED + |
- This is an internal error. It might have triggered when a scan fails to complete. - +This is an internal error. It might have triggered when a scan fails to complete. |