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education/windows/school-deployment/troubleshoot-overview.md

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+---
+title: # Microsoft Endpoint Manager support
+description: # How to obtain Microsoft support from Microsoft Endpoint Manager admin center.
+ms.date: 08/31/2022
+ms.prod: windows
+ms.technology: windows
+ms.topic: conceptual #reference troubleshooting how-to end-user-help overview (more in contrib guide)
+ms.localizationpriority: medium
+author: paolomatarazzo
+ms.author: paoloma
+#ms.reviewer: 
+manager: aaroncz
+ms.collection: education
+appliesto:
+- ✅ <b>Windows 10</b>
+- ✅ <b>Windows 11</b>
+---
+
+## How to contact Microsoft Support
+
+Microsoft provides global technical, pre-sales, billing, and subscription support for cloud-based device management services. This support includes Microsoft Intune, Configuration Manager, Windows 365, and Microsoft Managed Desktop.
+
+Follow these steps to obtain support in Microsoft Endpoint Manager:
+
+- Sign in to the [Microsoft Endpoint Manager admin center](https://endpoint.microsoft.com)
+- Select **Troubleshooting + support** > **Help and support**
+    :::image type="content" source="images/advanced-support.png" alt-text="Screenshot that shows how to obtain support from Microsoft Endpoint Manager.":::
+- Select the required support scenario: Configuration Manager, Intune, Co-management, or Windows 365
+- Above **How can we help?**, select one of three icons to open different panes: *Find solutions*, *Contact support*, or *Service requests*
+- In the **Find solutions** pane, use the text box to specify a few details about your issue. The console may offer suggestions based on what you've entered. Depending on the presence of specific keywords, the console provides help like:
+  - Run diagnostics: start automated tests and investigations of your tenant from the console to reveal known issues. When you run a diagnostic, you may receive mitigation steps to help with resolution
+  - View insights: find links to documentation that provides context and background specific to the product area or actions you've described
+  - Recommended articles: browse suggested troubleshooting topics and other content related to your issue
+- If needed, use the *Contact support* pane to file an online support ticket
+  > [!IMPORTANT]
+  > When opening a case, be sure to include as many details as possible in the *Description* field. Such information includes: timestamp and date, device ID, device model, serial number, OS version, and any other details relevant to the issue.
+- To review your case history, select the **Service requests** pane. Active cases are at the top of the list, with closed issues also available for review
+
+For more information, see [Microsoft Endpoint Manager support page](/mem/get-support).