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Merge pull request #10 from xiaoyinl/patch-1

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[reset-a-windows-10-mobile-device.md] add Recovery Tool
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Brian Lich
2016-08-29 09:09:03 -07:00
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windows/manage/reset-a-windows-10-mobile-device.md
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@ -19,7 +19,7 @@ localizationpriority: high
There are two methods for resetting a Windows 10 Mobile device: factory reset and "wipe and persist" reset.
- **Factory reset** restores the state of the device back to its first-boot state plus any update packages. The reset will not return device to the original factory state. To return the device to the original factory state, you must flash it with the original factory image.All the provisioning applied to the device by the enterprise will be lost and will need to be re-applied if needed. For details on what is removed or persists, see [Resetting a mobile device](http://go.microsoft.com/fwlink/p/?LinkID=703715).
- **Factory reset** restores the state of the device back to its first-boot state plus any update packages. The reset will not return device to the original factory state. To return the device to the original factory state, you must flash it with the original factory image by using the [Windows Device Recovery Tool](https://support.microsoft.com/help/12379/windows-10-mobile-device-recovery-tool-faq). All the provisioning applied to the device by the enterprise will be lost and will need to be re-applied if needed. For details on what is removed or persists, see [Resetting a mobile device](http://go.microsoft.com/fwlink/p/?LinkID=703715).
- **"Wipe and persist" reset** preserves all the provisioning applied to the device before the reset. After the "wipe and persist" reset, all the preserved provisioning packages are automatically applied on the device and the data in the enterprise shared storage folder \\Data\\SharedData\\Enterprise\\Persistent is restored in that folder. For more information on the enterprise shared storage folder, see [EnterpriseExtFileSystem CSP](http://go.microsoft.com/fwlink/p/?LinkId=703716).
You can trigger a reset using your mobile device management (MDM) service, or a user can trigger a reset in the user interface (UI) or by using hardware buttons.