diff --git a/education/trial-in-a-box/TOC.md b/education/trial-in-a-box/TOC.md new file mode 100644 index 0000000000..20de4cd93d --- /dev/null +++ b/education/trial-in-a-box/TOC.md @@ -0,0 +1,10 @@ +# [Get started: Deploy and manage a full cloud IT solution with Microsoft Education](get-started-with-microsoft-education.md) +## [Set up an Office 365 education tenant](set-up-office365-edu-tenant.md) +## [Use School Data Sync to import student data](use-school-data-sync.md) +## [Configure Microsoft Store for Education](configure-microsoft-store-for-education.md) +## [Use Intune for Education to manage groups, apps, and settings](use-intune-for-education.md) +## [Set up Windows 10 education devices](set-up-windows-10-education-devices.md) +### [Set up Windows 10 devices using Windows OOBE](set-up-windows-education-devices.md) +## [Finish Windows 10 device setup and other tasks](finish-setup-and-other-tasks.md) +# [Change history for Microsoft Education Get Started](change-history-ms-edu-get-started.md) + diff --git a/education/trial-in-a-box/images/o365_adminaccountinfo.PNG b/education/trial-in-a-box/images/o365_adminaccountinfo.PNG new file mode 100644 index 0000000000..30ab5e5c8e Binary files /dev/null and b/education/trial-in-a-box/images/o365_adminaccountinfo.PNG differ diff --git a/education/trial-in-a-box/images/o365_needhelp.PNG b/education/trial-in-a-box/images/o365_needhelp.PNG new file mode 100644 index 0000000000..72689ee2bf Binary files /dev/null and b/education/trial-in-a-box/images/o365_needhelp.PNG differ diff --git a/education/trial-in-a-box/images/o365_support_options.PNG b/education/trial-in-a-box/images/o365_support_options.PNG new file mode 100644 index 0000000000..dfb3182c72 Binary files /dev/null and b/education/trial-in-a-box/images/o365_support_options.PNG differ diff --git a/education/trial-in-a-box/images/officeportal_accessaccount.PNG b/education/trial-in-a-box/images/officeportal_accessaccount.PNG new file mode 100644 index 0000000000..3e196d7493 Binary files /dev/null and b/education/trial-in-a-box/images/officeportal_accessaccount.PNG differ diff --git a/education/trial-in-a-box/support-options.md b/education/trial-in-a-box/support-options.md new file mode 100644 index 0000000000..d2624cbd62 --- /dev/null +++ b/education/trial-in-a-box/support-options.md @@ -0,0 +1,52 @@ +--- +title: Microsoft 365 Education Trial in a Box support +description: Need help or have a question about using Microsoft 365 Education? Start here. +keywords: support, troubleshooting, education, Microsoft 365 Education, trial in a box, full cloud IT solution, school, deploy, setup, manage, Windows 10, Intune for Education, Office 365 for Education, Microsoft Store for Education, Set up School PCs +ms.prod: w10 +ms.mktglfcycl: deploy +ms.sitesec: library +ms.topic: article +ms.localizationpriority: high +ms.pagetype: edu +author: CelesteDG +ms.author: celested +ms.date: 12/04/2017 +--- + +# Microsoft 365 Education Trial in a Box support +Need help or have a question about using Microsoft 365 Education? Start here. + +## Troubleshooting tips + +### Update your admin contact info +Update your admin contact info in the Office 365 admin center to help recover your account if you lose access. + +1. Go to the Office 365 admin center and sign in with your Office 365 admin credentials. +2. In the admin center dashboard, select your profile on the upper righthand corner and select **My account** from the options. +3. Select **Personal info** and then edit **Contact details** to update your phone, primary email address, and alternate email address. + + > [!NOTE] + > For the alternate email address, make sure you use a different address from your Office 365 email address. + + ![Complete your contact details](images/o365_adminaccountinfo.png) + +### Recover your password +Forget your password? Follow these steps to recover it. + +1. Go to https://portal.office.com +2. Select **Can't access your account** and follow the prompts to get back into your account. + + ![Recover your account](images/officeportal_accessaccount.png) + +## Microsoft 365 Education support +When you need help setting up your device or have a question about using Microsoft 365 Education, follow these steps. + +1. Go to the Office 365 admin center and sign in with your Office 365 admin credentials. +2. Select **Need help?** at the bottom of the page. + + ![Select Need help to get support](images/o365_needhelp.png) + +3. Enter your question or open a support ticket. + + ![Describe the issue or what you need help with](images/o365_support_options.png) +