diff --git a/windows/threat-protection/TOC.md b/windows/threat-protection/TOC.md index 85d2429812..889b85a0dc 100644 --- a/windows/threat-protection/TOC.md +++ b/windows/threat-protection/TOC.md @@ -2,6 +2,8 @@ ## [Windows Defender Security Center](windows-defender-security-center\windows-defender-security-center.md) ## [Windows Defender Advanced Threat Protection](windows-defender-atp\windows-defender-advanced-threat-protection.md) ### [Minimum requirements](windows-defender-atp\minimum-requirements-windows-defender-advanced-threat-protection.md) +### [Validate licensing and complete setup](windows-defender-atp\licensing-windows-defender-advanced-threat-protection.md) +#### [Troubleshoot onboarding and error messages](windows-defender-atp\troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md) ### [Preview features](windows-defender-atp\preview-windows-defender-advanced-threat-protection.md) ### [Data storage and privacy](windows-defender-atp\data-storage-privacy-windows-defender-advanced-threat-protection.md) ### [Assign user access to the portal](windows-defender-atp\assign-portal-access-windows-defender-advanced-threat-protection.md) diff --git a/windows/threat-protection/windows-defender-atp/images/atp-O365-admin-portal-customer.png b/windows/threat-protection/windows-defender-atp/images/atp-O365-admin-portal-customer.png new file mode 100644 index 0000000000..c4a23269f5 Binary files /dev/null and b/windows/threat-protection/windows-defender-atp/images/atp-O365-admin-portal-customer.png differ diff --git a/windows/threat-protection/windows-defender-atp/images/atp-azure-license-icon.png b/windows/threat-protection/windows-defender-atp/images/atp-azure-license-icon.png new file mode 100644 index 0000000000..3bf8b08a0a Binary files /dev/null and b/windows/threat-protection/windows-defender-atp/images/atp-azure-license-icon.png differ diff --git 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+++ b/windows/threat-protection/windows-defender-atp/licensing-windows-defender-advanced-threat-protection.md @@ -0,0 +1,137 @@ +--- +title: Validate licensing provisioning and complete Windows Defender ATP set up +description: Validating licensing provisioning, setting up initial preferences, and completing the user set up for Windows Defender Advanced Threat Protection portal. +keywords: license, licensing, account, set up, validating licensing, windows defender atp +search.product: eADQiWindows 10XVcnh +ms.prod: w10 +ms.mktglfcycl: deploy +ms.sitesec: library +ms.pagetype: security +ms.author: v-tanewt +author: tbit0001 +ms.localizationpriority: high +ms.date: 09/10/2017 +--- +# Validate licensing provisioning and complete set up for Windows Defender ATP + +**Applies to:** + +- Windows 10 Enterprise +- Windows 10 Education +- Windows 10 Pro +- Windows 10 Pro Education +- Windows Defender Advanced Threat Protection (Windows Defender ATP) + +[!include[Prerelease information](prerelease.md)] + +>Want to experience Windows Defender ATP? [Sign up for a free trial.](https://www.microsoft.com/en-us/WindowsForBusiness/windows-atp?ocid=docs-wdatp-validatelicense-abovefoldlink) + +## Check license state + +Checking for the license state and whether it got properly provisioned, can be done through the **Office 365 admin center** or through the **Microsoft Azure portal**. + + 1. In the **Office 365 admin center** navigate to **Billing** > **Subscriptions**. + + - On the screen you will see all the provisioned licenses and their current **Status**. + + ![Image of billing licenses](images\atp-billing-subscriptions.png) + + 2. To view your licenses go to the **Microsoft Azure portal** and navigate to the [Microsoft Azure portal license section](https://portal.azure.com/#blade/Microsoft_AAD_IAM/LicensesMenuBlade/Products). + + ![Image of Azure Licensing page](images\atp-licensing-azure-portal.png) + +## Cloud Service Provider validation + +To gain access into which licenses are provisioned to your company, and to check the state of the licenses, go to the **Office 365 admin center**. + +1. From the **Partner portal**, click on the **Administer services > Office 365**. + +2. Clicking on the **Partner portal** link will leverage the **Admin on behalf** option and will give you access to the customer **Office 365 admin center**. + + ![Image of O365 admin portal](images\atp-O365-admin-portal-customer.png) + +## Access the Windows Defender ATP portal for the first time + +When accessing the [Windows Defender ATP portal](https://SecurityCenter.Windows.com) for the first time there will be a set up wizard that will guide you through some initial steps. At the end of the set up wizard there will be a dedicated cloud instance of Windows Defender ATP created. + +1. Each time you access the portal you will need to validate that you are authorized to access the product. Only if you are not authorized will This **Set up your permissions** step will only be available if you are not currently authorized to access the product. + + ![Image of Set up your permissions for WDATP](images\atp-setup-permissions-wdatp-portal.png) + + Once the authorization step is completed the **Welcome** screen will be displayed. + +2. The **Welcome** screen will provide some details as to what is about to occur during the set up wizard. + + ![Image of Welcome screen for portal set up](images\atp-portal-welcome-screen.png) + + You will need to set up your preferences for the Windows Defender ATP portal. + +3. When onboarding the service for the first time, you can choose to store your data in the Microsoft Azure datacenters in Europe or The United States. Once configured, you cannot change the location where your data is stored. This provides a convenient way to minimize compliance risk by actively selecting the geographic locations where your data will reside. Microsoft will not transfer the data from the specified geolocation. + + > [!WARNING] + > This option cannot be changed without completely offboarding from Windows Defender ATP and completing a new enrollment process. + + ![Image of geographic location in set up](images\atp-geographic-location-setup.png) + +4. Windows Defender ATP will store data up to a period of 6 months in your cloud instance, however, you have the option to set the data retention period for a shorter timeframe during this step of the set up process. + + > [!NOTE] + > This option can be changed at a later time. + + ![Image of data retention set up](images\atp-data-retention-policy.png) + +5. You will need to indicate the size of your organization based on an estimate of the number of employees currently employed. + + > [!NOTE] + > The **organization size** question is not related to how many licenses were purchased for your organization. It is used by the service to optimize the creation of the data cluster for your organization. + + ![Image of organization size](images\atp-organization-size.png) + +6. The customer industry information is helpful in collecting data for the Windows Security Team, and while optional, would be useful if completed. + + > [!NOTE] + > This option can be changed at a later time. + + ![Image of industry information](images\atp-industry-information.png) + +7. Learn about new features in the Windows Defender ATP preview release and be among the first to try upcoming features by turning on **Preview features**. + + You'll have access to upcoming features which you can provide feedback on to help improve the overall experience before features are generally available. + + - Toggle the setting between On and Off to choose **Preview features**. + + > [!NOTE] + > This option can be changed at a later time. + + ![Image of preview experience](images\atp-preview-experience.png) + +8. You will receive a warning notifying you that you won't be able to change some of your preferences once you click **Continue**. + + > [!NOTE] + > Some of these options can be changed at a later time in the Windows Defender ATP portal. + + ![Image of final preference set up](images\atp-final-preference-setup.png) + +9. A dedicated cloud instance of the Windows Defender ATP portal is being created at this time. This step will take an average of 5 minutes to complete. + + ![Image of Windows Defender ATP cloud instance](images\atp-windows-cloud-instance-creation.png) + +10. You are almost done. Before you can start using Windows Defender ATP you'll need to: + + - [Onboard endpoints and setup access](https://technet.microsoft.com/en-us/itpro/windows/keep-secure/configure-endpoints-windows-defender-advanced-threat-protection) + + - Run detection test (optional) + + ![Image of Onboard endpoints and run detection test](images\atp-onboard-endpoints-run-detection-test.png) + + > [!IMPORTANT] + > If you click **Start using Windows Defender ATP** before onboarding endpoints you will receive the following notification: + >![Image of setup imcomplete](images\atp-setup-incomplete.png) + +11. After onboarding endpoints you can click **Start using Windows Defender ATP**. You will now launch Windows Defender ATP for the first time. + + ![Image of onboard endpoints](images\atp-onboard-endpoints-WDATP-portal.png) + +## Related topics +- [Onboard and set up Windows Defender Advanced Threat Protection](onboard-configure-windows-defender-advanced-threat-protection.md) +- [Troubleshoot onboarding process and error messages](troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md) \ No newline at end of file diff --git a/windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md b/windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md new file mode 100644 index 0000000000..6bfdddc1a8 --- /dev/null +++ b/windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md @@ -0,0 +1,69 @@ +--- +title: Troubleshoot onboarding issues and error messages +description: Troubleshoot onboarding issues and error message while completing setup of Windows Defender Advanced Threat Protection. +keywords: troubleshoot, troubleshooting, Azure Active Directory, onboarding, error message, error messages, windows defender atp +search.product: eADQiWindows 10XVcnh +ms.prod: w10 +ms.mktglfcycl: deploy +ms.sitesec: library +ms.pagetype: security +ms.author: v-tanewt +author: tbit0001 +ms.localizationpriority: high +ms.date: 09/10/2017 +--- + +## Troubleshoot onboarding and error messages + +**Applies to:** + +- Windows 10 Enterprise +- Windows 10 Education +- Windows 10 Pro +- Windows 10 Pro Education +- Windows Defender Advanced Threat Protection (Windows Defender ATP) + +[!include[Prerelease information](prerelease.md)] + +>Want to experience Windows Defender ATP? [Sign up for a free trial.](https://www.microsoft.com/en-us/WindowsForBusiness/windows-atp?ocid=docs-wdatp-troublshootonboarding-abovefoldlink) + +You might need to troubleshoot the Windows Defender ATP onboarding process if you encounter issues. +This page provides detailed steps to troubleshoot onboarding issues that might occur when setting up your Windows Defender ATP service. + +If you receive an error message, the Windows Defender ATP portal will provide detailed explanation on what the issue is and relevant links will be supplied. + +## No subscriptions found + +If while accessing the Windows Defender ATP portal you get a **No subscriptions found** message, it means the Azure Active Directory (AAD) used to login the user to the portal, does not have a Windows Defender ATP license. + +Potential reasons: +- The Windows E5 and Office E5 licenses are separate licenses. +- The license was purchased but not provisioned to this AAD instance. + - It could be a license provisioning issue. + - It could be you inadvertently provisioned the license to a different Microsoft AAD than the one used for authentication into the service. + +For both cases you should contact Microsoft support at [General Windows Defender ATP Support](https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636419533611396913) or +[Volume license support](https://www.microsoft.com/licensing/servicecenter/Help/Contact.aspx). + +![Image of no subscriptions found](images\atp-no-subscriptions-found.png) + +## Your subscription has expired + +If while accessing the Windows Defender ATP portal you get a **Your subscription has expired** message, your online service subscription has expired. Windows Defender ATP subscription, like any other online service subscription, has an expiration date. + +You can choose to renew or extend the license at any point in time. When accessing the portal after the expiration date a **Your subscription has expired** message will be presented with an option to download the endpoint offboarding package, should you choose to not renew the license. + +> [!NOTE] +> For security reasons, the package used to offboard endpoints will expire 30 days after the date it was downloaded. Expired offboarding packages sent to an endpoint will be rejected. When downloading an offboarding package you will be notified of the packages expiry date and it will also be included in the package name. + +![Image of subscription expired](images\atp-subscription-expired.png) + +## You are not authorized to access the portal + +If you receive a **You are not authorized to access the portal**, be aware that Windows Defender ATP is a security monitoring, incident investigation and response product, and as such, access to it is restricted and controlled by the user. +For more information see, [**Assign user access to the portal**](https://docs.microsoft.com/en-us/windows/threat-protection/windows-defender-atp/assign-portal-access-windows-defender-advanced-threat-protection). + +![Image of not authorized to access portal](images\atp-not-authorized-to-access-portal.png) + +## Related topics +- [Validating licensing provisioning and completing setup for Windows Defender ATP](licensing-windows-defender-advanced-threat-protection.md) \ No newline at end of file