---
title: Top support solutions for Surface devices
description: Find top solutions for common issues using Surface devices in the enterprise.
ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A
ms.reviewer: 
manager: dansimp
keywords: Troubleshoot common problems, setup issues
ms.prod: w10
ms.mktglfcycl: support
ms.sitesec: library
ms.pagetype: surfacehub
author: dansimp
ms.author: dansimp
ms.topic: article
ms.date: 09/26/2019
ms.localizationpriority: medium
ms.audience: itpro
---

# Top support solutions for Surface devices

Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated.  For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined).


These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise.

## Screen cracked or scratched issues

- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection) 

## Surface Power or battery Issues

- [How to Charge Surface(Surface PSU information)](https://support.microsoft.com/help/4023496)

- [Surface battery won’t charge or Surface won’t run on battery](https://support.microsoft.com/help/4023536)

- [Surface won’t turn on or wake from sleep](https://support.microsoft.com/help/4023537)

- [Maximize your Surface battery life](https://support.microsoft.com/help/4483194)

## Device cover or keyboard issues

- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)

## Surface Dock Issues

- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)

- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)

- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater)

## Surface Drivers and Firmware

- [Surface Update History](https://support.microsoft.com/help/4036283)

- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)

- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)

- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)

- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)

## Deployment Issues

- [DISK0 not found when you deploy Windows on Surface Pro Model 1796 or Surface Laptop](https://support.microsoft.com/help/4046108)

- [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105)

- [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference)

## Reset device

- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)

- [FAQ:  Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)

- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)