---
title: Windows Autopilot support
description: Support information for Windows Autopilot
keywords: mdm, setup, windows, windows 10, oobe, manage, deploy, autopilot, ztd, zero-touch, partner, msfb, intune
ms.prod: w10
ms.mktglfcycl: deploy
ms.localizationpriority: low
ms.sitesec: library
ms.pagetype: deploy
author: greg-lindsay
ms.author: greg-lindsay
ms.date: 10/31/2018
---

# Windows Autopilot support information

**Applies to: Windows 10**

The following table displays support information for the Windows Autopilot program.  

Before contacting the resources listed below for Windows Autopilot-related issues, check the [Windows Autopilot FAQ](autopilot-faq.md).

| Audience | Support contact |
| --- | --- |
OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: <br>Low – 120 hours <br>Normal – 72 hours <br>High – 24 hours <br>Immediate – 4 hours |
| OEM with a PFE | Reach out to your PFE for support.  |
| Partners with a Partner Technology Strategist (PTS) |  If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS). |
| Partners with an Ecosystem PM | If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues.  |
| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative.  |
| End-user | Contact your IT administrator.  |
| Microsoft Partner Center (MPC) users |  Use the [help resources](https://partner.microsoft.com/support) available in MPC. |
| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB.  |
| Intune users | From the Microsoft Azure portal, click [Help + support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview).  |
| Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in:  https://support.microsoft.com/en-us.  |
| Queries relating to MDA testing | Contact MDAHelp@microsoft.com.  |
| All other queries, or when unsure who to contact | Contact msoemops@microsoft.com. |