---
title: Troubleshoot Windows devices
description: How to troubleshoot Windows devices from Intune and contact Microsoft Support for issues related to Intune and other Endpoint Manager services
ms.date: 08/31/2022
ms.prod: windows
ms.technology: windows
ms.topic: conceptual #reference troubleshooting how-to end-user-help overview (more in contrib guide)
ms.localizationpriority: medium
author: paolomatarazzo
ms.author: paoloma
#ms.reviewer: 
manager: aaroncz
ms.collection: education
appliesto:
- ✅ <b>Windows 10</b>
- ✅ <b>Windows 11</b>
- ✅ <b>Windows 11 SE</b>
---

# Troubleshoot Windows devices

Microsoft Endpoint Manager provides many tools that can help you troubleshoot Windows devices.
Here's a collection of resources to help you troubleshoot Windows devices managed by Intune:

- [Troubleshooting device enrollment in Intune][MEM-2]
- [Troubleshooting Windows Autopilot][MEM-9]
- [Troubleshoot Windows Wi-Fi profiles][MEM-6]
- [Troubleshooting policies and profiles in Microsoft Intune][MEM-5]
- [Troubleshooting BitLocker with the Intune encryption report][MEM-4]
- [Troubleshooting CSP custom settings][MEM-8]
- [Troubleshooting Win32 app installations with Intune][MEM-7]
- [Troubleshooting device actions in Intune][MEM-3]
- [**Collect diagnostics**][MEM-10] is a remote action that lets you collect and download Windows device logs without interrupting the user
  :::image type="content" source="./images/intune-diagnostics.png" alt-text="Intune for Education dashboard" lightbox="./images/intune-diagnostics.png" border="true":::

## How to contact Microsoft Support

Microsoft provides global technical, pre-sales, billing, and subscription support for cloud-based device management services. This support includes Microsoft Intune, Configuration Manager, Windows 365, and Microsoft Managed Desktop.

Follow these steps to obtain support in Microsoft Endpoint Manager:

- Sign in to the <a href="https://endpoint.microsoft.com" target="_blank"><b>Microsoft Endpoint Manager admin center</b></a>
- Select **Troubleshooting + support** > **Help and support**
    :::image type="content" source="images/advanced-support.png" alt-text="Screenshot that shows how to obtain support from Microsoft Endpoint Manager." lightbox="images/advanced-support.png":::
- Select the required support scenario: Configuration Manager, Intune, Co-management, or Windows 365
- Above **How can we help?**, select one of three icons to open different panes: *Find solutions*, *Contact support*, or *Service requests*
- In the **Find solutions** pane, use the text box to specify a few details about your issue. The console may offer suggestions based on what you've entered. Depending on the presence of specific keywords, the console provides help like:
  - Run diagnostics: start automated tests and investigations of your tenant from the console to reveal known issues. When you run a diagnostic, you may receive mitigation steps to help with resolution
  - View insights: find links to documentation that provides context and background specific to the product area or actions you've described
  - Recommended articles: browse suggested troubleshooting topics and other content related to your issue
- If needed, use the *Contact support* pane to file an online support ticket
  > [!IMPORTANT]
  > When opening a case, be sure to include as many details as possible in the *Description* field. Such information includes: timestamp and date, device ID, device model, serial number, OS version, and any other details relevant to the issue.
- To review your case history, select the **Service requests** pane. Active cases are at the top of the list, with closed issues also available for review

For more information, see [Microsoft Endpoint Manager support page][MEM-1]

<!-- Reference links in article -->
[MEM-1]: /mem/get-support
[MEM-2]: /troubleshoot/mem/intune/troubleshoot-device-enrollment-in-intune
[MEM-3]: /troubleshoot/mem/intune/troubleshoot-device-actions
[MEM-4]: /troubleshoot/mem/intune/troubleshoot-bitlocker-admin-center
[MEM-5]: /troubleshoot/mem/intune/troubleshoot-policies-in-microsoft-intune
[MEM-6]: /troubleshoot/mem/intune/troubleshoot-wi-fi-profiles#troubleshoot-windows-wi-fi-profiles
[MEM-7]: /troubleshoot/mem/intune/troubleshoot-win32-app-install
[MEM-8]: /troubleshoot/mem/intune/troubleshoot-csp-custom-settings
[MEM-9]: /mem/autopilot/troubleshooting
[MEM-10]: /mem/intune/remote-actions/collect-diagnostics