---
title: Submit a support request
description:  Details how to contact the Windows Autopatch Service Engineering Team and submit support requests
ms.date: 05/30/2022
ms.prod: w11
ms.technology: windows
ms.topic: how-to
ms.localizationpriority: medium
author: tiaraquan
ms.author: tiaraquan
manager: dougeby
msreviewer: hathind
---

# Submit a support request

> [!IMPORTANT]
> Make sure you've [added and verified your admin contacts](../deploy/windows-autopatch-admin-contacts.md). The Windows Autopatch Service Engineering Team will contact these individuals for assistance with troubleshooting issues.

You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.

## Submit a new support request  

Support requests are triaged and responded to as they're received.

**To submit a new support request:**

1. Sign into [Microsoft Endpoint Manager](https://endpoint.microsoft.com/) and navigate to the **Tenant administration** menu.
1. In the **Windows Autopatch** section, select **Support requests**.
1. In the **Support requests** section, select **+ New support request**.
1. Enter your question(s) and/or a description of the problem.
1. Review all the information you provided for accuracy.
1. When you're ready, select **Create**.

## Manage an active support request

The primary contact for the support request will receive email notifications when a case is created, assigned to a service engineer to investigate, and mitigated. If, at any point, you have a question about the case, the best way to get in touch is to reply directly to one of those emails. If we have questions about your request or need more details, we'll email the primary contact listed on the support requests.

## View all your active support requests

You can see the summary status of all your support requests. At any time, you can use the portal to see all active support requests in the last six months.

**To view all your active support requests:**

1. Sign into [Microsoft Endpoint Manager](https://endpoint.microsoft.com/) and navigate to the **Tenant Administration** menu.
1. In the **Windows Autopatch** section, select **Support request**.
1. From this view, you can export the summary view or select any case to view the details.

## Edit support request details

You can edit support request details, for example, updating the primary case contact.

**To edit support request details:**

1. Sign into [Microsoft Endpoint Manager](https://endpoint.microsoft.com/) and navigate to the **Tenant Administration** menu.
1. In the **Windows Autopatch** section, select **Support request**.
1. In the **Support requests** section, use the search bar or filters to find the case you want to edit.
1. Select the case to open the request's details.
1. Scroll to the bottom of the request details and select **Edit**.
1. Update the editable information, add attachments to the case, or add a note for the Windows Autopatch Service Engineering Team.
1. Select **Save**.

Once a support request is mitigated, it can no longer be edited. If a request has been mitigated for less than 24 hours, you'll see the option to reactivate instead of edit. Once reactivated, you can again edit the request.

## Microsoft FastTrack

[Microsoft FastTrack](https://www.microsoft.com/fasttrack) offers Microsoft 365 deployment guidance for customers with 150 or more licenses of an eligible subscription at no additional cost. FastTrack Specialists can help customers work through the Windows Autopatch technical prerequisites described in the [FAQ](../overview/windows-autopatch-faq.yml). For more information, visit the [Microsoft FastTrack website](https://www.microsoft.com/fasttrack?rtc=1).

Customers who need help with Microsoft 365 workloads can sign in to [Microsoft FastTrack](https://fasttrack.microsoft.com/) with a valid Azure ID and submit a Request for Assistance.

 Contact your Microsoft account team if you need additional assistance.