---
title: Microsoft Education Trial in a Box Support
description: Need help or have a question about using Microsoft Education Trial in a Box? Start here. 
keywords: support, troubleshooting, education, Microsoft 365 Education, full cloud IT solution, school, deploy, setup, manage, Windows 10, Intune for Education, Office 365 for Education, Microsoft Store for Education, Set up School PCs
ms.prod: w10
ms.mktglfcycl: deploy
ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
ms.pagetype: edu
ROBOTS: noindex,nofollow
author: levinec
ms.author: ellevin
ms.date: 03/18/2018
ms.reviewer: 
manager: dansimp
---

# Microsoft Education Trial in a Box Support
Need help or have a question about using Microsoft Education? Start here.

## 1. Update your apps

Microsoft Education works hard to bring you the most current Trial in a Box program experience. As a result, you may need to update your apps to get our latest innovations. 

For more information about checking for updates, and how to optionally turn on automatic app updates, see the following articles:

- [Check updates for apps and games from Microsoft Store](https://support.microsoft.com/help/4026259/microsoft-store-check-updates-for-apps-and-games)

- [Turn on automatic app updates](https://support.microsoft.com/help/15081/windows-turn-on-automatic-app-updates)

## 2. Confirm your admin contact information is current

1. Go to the <a href="https://portal.office.com/adminportal/home" target="_blank">admin center</a> and sign in with your Office 365 admin credentials.
2. In the admin center dashboard, select your profile on the upper righthand corner and select **My account** from the options.
3. Select **Personal info** and then edit **Contact details** to update  your phone, primary email address, and alternate email address. 

   > [!NOTE]
   > For the alternate email address, make sure you use a different address from your Office 365 email address.

   ![Complete your contact details](images/o365_adminaccountinfo.png)

4. Click **Save**.

## 3. Request a call back

1. Click the **Need help?** button in the lower right-hand corner of the Office 365 console.

   ![Select Need help to get support](images/o365_needhelp.png)

   You will see a sidebar window open up on the right-hand side of the screen.

   ![Option to have a support representative call you](images/o365_needhelp_callingoption.png)

   If you chose to have a support representative call you, a new support ticket will be opened and you can track these in **Support tickets**.

   ![Track your support tickets](images/o365_needhelp_supporttickets.png)

2. Click the **question button** ![Question button](images/o365_needhelp_questionbutton.png) in the top navigation of the sidebar window.
3. In the field below **Need help?**, enter a description of your help request.
4. Click the **Get help button**.
5. In the **Let us call you** section, enter a phone number where you can be reached.
6. Click the **Call me** button.
7. A Microsoft Education support representative will call you back.

## Forgot your password?
Forget your password? Follow these steps to recover it.

1. Go to <a href="https://portal.office.com/" target="_blank">https://portal.office.com</a>
2. Select **Can't access your account** and follow the prompts to get back into your account.

   ![Recover your account](images/officeportal_cantaccessaccount.png)




## Get more info
[Microsoft Education Trial in a Box](index.md)