---
title: Top support solutions for Surface devices
description: Find top solutions for common issues using Surface devices in the enterprise.
ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A
ms.reviewer: 
manager: dansimp
keywords: Troubleshoot common problems, setup issues
ms.prod: w10
ms.mktglfcycl: support
ms.sitesec: library
ms.pagetype: surfacehub
author: dansimp
ms.author: dansimp
ms.topic: article
ms.date: 09/26/2019
ms.localizationpriority: medium
ms.audience: itpro
---

# Top support solutions for Surface devices

> [!Note]
> **Home users**: This article is only intended for use by IT professionals and  technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices).

Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated.  For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined).


These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise.

## Screen cracked or scratched issues

- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection) 

## Surface Power or battery Issues

- [How to Charge Surface(Surface PSU information)](https://support.microsoft.com/help/4023496)

- [Surface battery won’t charge or Surface won’t run on battery](https://support.microsoft.com/help/4023536)

- [Surface won’t turn on or wake from sleep](https://support.microsoft.com/help/4023537)

- [Maximize your Surface battery life](https://support.microsoft.com/help/4483194)

## Device cover or keyboard issues

- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)

## Surface Dock Issues

- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)

- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)

- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater)

## Surface Drivers and Firmware

- [Surface Update History](https://support.microsoft.com/help/4036283)

- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)

- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)

- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)

- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)

## Deployment Issues

- [DISK0 not found when you deploy Windows on Surface Pro Model 1796 or Surface Laptop](https://support.microsoft.com/help/4046108)

- [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105)

- [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference)

## Reset device

- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)

- [FAQ:  Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)

- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)