---
title: Policy CSP - ADMX_HelpAndSupport
description: Policy CSP - ADMX_HelpAndSupport
ms.author: dansimp
ms.localizationpriority: medium
ms.topic: article
ms.prod: w10
ms.technology: windows
author: manikadhiman
ms.date: 09/03/2020
ms.reviewer: 
manager: dansimp
---

# Policy CSP - ADMX_HelpAndSupport
> [!WARNING]
> Some information relates to prereleased products, which may be substantially modified before it's commercially released. Microsoft makes no warranties, expressed or implied, concerning the information provided here.

<hr/>

<!--Policies-->
## ADMX_HelpAndSupport policies  

<dl>
  <dd>
    <a href="#admx-helpandsupport-activehelp">ADMX_HelpAndSupport/ActiveHelp</a>
  </dd>
  <dd>
    <a href="#admx-helpandsupport-hpexplicitfeedback">ADMX_HelpAndSupport/HPExplicitFeedback</a>
  </dd>
  <dd>
    <a href="#admx-helpandsupport-hpimplicitfeedback">ADMX_HelpAndSupport/HPImplicitFeedback</a>
  </dd>
  <dd>
    <a href="#admx-helpandsupport-hponlineassistance">ADMX_HelpAndSupport/HPOnlineAssistance</a>
  </dd>
</dl>


<hr/>

<!--Policy-->
<a href="" id="admx-helpandsupport-activehelp"></a>**ADMX_HelpAndSupport/ActiveHelp**  

<!--SupportedSKUs-->
<table>
<tr>
    <th>Windows Edition</th>
    <th>Supported?</th>
</tr>
<tr>
    <td>Home</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Pro</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Business</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Enterprise</td>
    <td><img src="images/checkmark.png" alt="check mark" /></td>
</tr>
<tr>
    <td>Education</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
</table>

<!--/SupportedSKUs-->
<hr/>

<!--Scope-->
[Scope](./policy-configuration-service-provider.md#policy-scope):

> [!div class = "checklist"]
> * Device

<hr/>

<!--/Scope-->
<!--Description-->
Available in the latest Windows 10 Insider Preview Build. This policy setting specifies whether active content links in trusted assistance content are rendered. By default, the Help viewer renders trusted assistance content with active elements such as ShellExecute links and Guided Help links.

If you enable this policy setting, active content links are not rendered. The text is displayed, but there are no clickable links for these elements.

If you disable or do not configure this policy setting, the default behavior applies (Help viewer renders trusted assistance content with active elements).

<!--/Description-->
> [!TIP]
> This is an ADMX-backed policy and requires a special SyncML format to enable or disable.  For details, see [Understanding ADMX-backed policies](./understanding-admx-backed-policies.md).
> 
> You must specify the data type in the SyncML as &lt;Format&gt;chr&lt;/Format&gt;. For an example SyncML, refer to [Enabling a policy](./understanding-admx-backed-policies.md#enabling-a-policy).
> 
> The payload of the SyncML must be XML-encoded; for this XML encoding, there are a variety of online encoders that you can use. To avoid encoding the payload, you can use CDATA if your MDM supports it. For more information, see [CDATA Sections](http://www.w3.org/TR/REC-xml/#sec-cdata-sect).

<!--ADMXBacked-->
ADMX Info:  
-   GP English name: *Turn off Active Help*
-   GP name: *ActiveHelp*
-   GP path: *Windows Components/Online Assistance*
-   GP ADMX file name: *HelpAndSupport.admx*

<!--/ADMXBacked-->
<!--/Policy-->
<hr/>

<!--Policy-->
<a href="" id="admx-helpandsupport-hpexplicitfeedback"></a>**ADMX_HelpAndSupport/HPExplicitFeedback**  

<!--SupportedSKUs-->
<table>
<tr>
    <th>Windows Edition</th>
    <th>Supported?</th>
</tr>
<tr>
    <td>Home</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Pro</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Business</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Enterprise</td>
    <td><img src="images/checkmark.png" alt="check mark" /></td>
</tr>
<tr>
    <td>Education</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
</table>

<!--/SupportedSKUs-->
<hr/>

<!--Scope-->
[Scope](./policy-configuration-service-provider.md#policy-scope):

> [!div class = "checklist"]
> * User

<hr/>

<!--/Scope-->
<!--Description-->
Available in the latest Windows 10 Insider Preview Build. This policy setting specifies whether users can provide ratings for Help content.

If you enable this policy setting, ratings controls are not added to Help content.

If you disable or do not configure this policy setting, ratings controls are added to Help topics.

Users can use the control to provide feedback on the quality and usefulness of the Help and Support content.

<!--/Description-->
> [!TIP]
> This is an ADMX-backed policy and requires a special SyncML format to enable or disable.  For details, see [Understanding ADMX-backed policies](./understanding-admx-backed-policies.md).
> 
> You must specify the data type in the SyncML as &lt;Format&gt;chr&lt;/Format&gt;. For an example SyncML, refer to [Enabling a policy](./understanding-admx-backed-policies.md#enabling-a-policy).
> 
> The payload of the SyncML must be XML-encoded; for this XML encoding, there are a variety of online encoders that you can use. To avoid encoding the payload, you can use CDATA if your MDM supports it. For more information, see [CDATA Sections](http://www.w3.org/TR/REC-xml/#sec-cdata-sect).

<!--ADMXBacked-->
ADMX Info:  
-   GP English name: *Turn off Help Ratings*
-   GP name: *HPExplicitFeedback*
-   GP path: *System/Internet Communication Management/Internet Communication settings*
-   GP ADMX file name: *HelpAndSupport.admx*

<!--/ADMXBacked-->
<!--/Policy-->
<hr/>

<!--Policy-->
<a href="" id="admx-helpandsupport-hpimplicitfeedback"></a>**ADMX_HelpAndSupport/HPImplicitFeedback**  
<!--SupportedSKUs-->
<table>
<tr>
    <th>Windows Edition</th>
    <th>Supported?</th>
</tr>
<tr>
    <td>Home</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Pro</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Business</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Enterprise</td>
    <td><img src="images/checkmark.png" alt="check mark" /></td>
</tr>
<tr>
    <td>Education</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
</table>

<!--/SupportedSKUs-->
<hr/>

<!--Scope-->
[Scope](./policy-configuration-service-provider.md#policy-scope):

> [!div class = "checklist"]
> * User

<hr/>

<!--/Scope-->
<!--Description-->
Available in the latest Windows 10 Insider Preview Build. This policy setting specifies whether users can participate in the Help Experience Improvement program. The Help Experience Improvement program collects information about how customers use Windows Help so that Microsoft can improve it.

If you enable this policy setting, users cannot participate in the Help Experience Improvement program.

If you disable or do not configure this policy setting, users can turn on the Help Experience Improvement program feature from the Help and Support settings page.

<!--/Description-->
> [!TIP]
> This is an ADMX-backed policy and requires a special SyncML format to enable or disable.  For details, see [Understanding ADMX-backed policies](./understanding-admx-backed-policies.md).
> 
> You must specify the data type in the SyncML as &lt;Format&gt;chr&lt;/Format&gt;. For an example SyncML, refer to [Enabling a policy](./understanding-admx-backed-policies.md#enabling-a-policy).
> 
> The payload of the SyncML must be XML-encoded; for this XML encoding, there are a variety of online encoders that you can use. To avoid encoding the payload, you can use CDATA if your MDM supports it. For more information, see [CDATA Sections](http://www.w3.org/TR/REC-xml/#sec-cdata-sect).

<!--ADMXBacked-->
ADMX Info:  
-   GP English name: *Turn off Help Experience Improvement Program*
-   GP name: *HPImplicitFeedback*
-   GP path: *System/Internet Communication Management/Internet Communication settings*
-   GP ADMX file name: *HelpAndSupport.admx*

<!--/ADMXBacked-->
<!--/Policy-->
<hr/>

<!--Policy-->
<a href="" id="admx-helpandsupport-hponlineassistance"></a>**ADMX_HelpAndSupport/HPOnlineAssistance**  

<!--SupportedSKUs-->
<table>
<tr>
    <th>Windows Edition</th>
    <th>Supported?</th>
</tr>
<tr>
    <td>Home</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Pro</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Business</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
<tr>
    <td>Enterprise</td>
    <td><img src="images/checkmark.png" alt="check mark" /></td>
</tr>
<tr>
    <td>Education</td>
    <td><img src="images/crossmark.png" alt="cross mark" /></td>
</tr>
</table>

<!--/SupportedSKUs-->
<hr/>

<!--Scope-->
[Scope](./policy-configuration-service-provider.md#policy-scope):

> [!div class = "checklist"]
> * User

<hr/>

<!--/Scope-->
<!--Description-->
Available in the latest Windows 10 Insider Preview Build. This policy setting specifies whether users can search and view content from Windows Online in Help and Support. Windows Online provides the most up-to-date Help content for Windows.

If you enable this policy setting, users are prevented from accessing online assistance content from Windows Online.

If you disable or do not configure this policy setting, users can access online assistance if they have a connection to the Internet and have not disabled Windows Online from the Help and Support Options page.

<!--/Description-->
> [!TIP]
> This is an ADMX-backed policy and requires a special SyncML format to enable or disable.  For details, see [Understanding ADMX-backed policies](./understanding-admx-backed-policies.md).
> 
> You must specify the data type in the SyncML as &lt;Format&gt;chr&lt;/Format&gt;. For an example SyncML, refer to [Enabling a policy](./understanding-admx-backed-policies.md#enabling-a-policy).
> 
> The payload of the SyncML must be XML-encoded; for this XML encoding, there are a variety of online encoders that you can use. To avoid encoding the payload, you can use CDATA if your MDM supports it. For more information, see [CDATA Sections](http://www.w3.org/TR/REC-xml/#sec-cdata-sect).

<!--ADMXBacked-->
ADMX Info:  
-   GP English name: *Turn off Windows Online*
-   GP name: *HPOnlineAssistance*
-   GP path: *System/Internet Communication Management/Internet Communication settings*
-   GP ADMX file name: *HelpAndSupport.admx*

<!--/ADMXBacked-->
<!--/Policy-->
<hr/>

> [!NOTE]
> These policies are currently only available as part of a Windows Insider release.

<!--/Policies-->