---
title: MCC support and troubleshooting
description: Details on how to troubleshoot and seek support for Microsoft Connected Cache for Enterprise (MCC).
ms.service: windows-client
ms.subservice: itpro-updates
ms.topic: how-to
manager: naengler
ms.author: lichris
author: chrisjlin
appliesto: 
- ✅ <a href=https://learn.microsoft.com/windows/release-health/supported-versions-windows-client target=_blank>Windows 11</a>
- ✅ Supported Linux distributions
- ✅ <a href=https://learn.microsoft.com/windows/deployment/do/waas-microsoft-connected-cache target=_blank>Microsoft Connected Cache for Enterprise</a>	
ms.date: 09/27/2024
---


# Troubleshoot Microsoft Connected Cache for Enterprise and Education (MCC)

This article contains instructions on how to troubleshoot different issues you may encounter while using MCC. These issues are categorized by the task in which they may be encountered. For example, this next section covers troubleshooting [MCC Azure resource creation](mcc-ent-create-resource-and-cache.md).

## Steps to obtain an Azure subscription ID

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## Troubleshooting Azure resource creation

MCC Azure resource creation can be initiated using either the Azure portal or the Azure CLI command set. If you're encountering an error during resource creation, check that you have the necessary RPaaS permissions and have filled out all required fields.

## Troubleshooting cache node issue
If you are facing issues with your cache node, it could be due to cache node being on the early preview version of MCC. Cache nodes belonging to early preview version will be under MCC resource that will have 'early preview' in its name. Please delete these cache nodes and associated MCC resource and create a new MCC resource on the new version.
For detailed instructions on creating MCC resource, see [Create MCC Azure resources](mcc-ent-create-resource-and-cache.md)


## Troubleshooting cache node deployment
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## Troubleshooting cache node monitoring
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1. Step 1
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Optional: You have two options for manually curated links in this pattern: Next step and Related content. You don't have to use either, but don't use both.
  - For Next step, provide one link to the next step in a sequence. Use the blue box format
  - For Related content provide 1-3 links. Include some context so the customer can determine why they would click the link. Add a context sentence for the following links.

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## Diagnose and Solve

If this article isn't resolving the issue you're facing with your cache node, you can use the **Diagnose and solve problems** functionality within your MCC resource to continue troubleshooting. **Diagnose and solve problems** contains solutions to most common problems that users might face as they onboard.

You can find **Diagnose and solve problems** on the left pane within your MCC resource.

Within **Diagnose and solve problems**, select **Troubleshoot** under the type of problem you're facing and follow the prompts that narrow down the solution to the issue.


## Filing a support request

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