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update to error codes
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Paolo Matarazzo
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@ -2,7 +2,7 @@
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title: Windows Hello errors during PIN creation
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description: When you set up Windows Hello, you may get an error during the Create a work PIN step.
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ms.topic: troubleshooting
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ms.date: 03/31/2023
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ms.date: 04/24/2023
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---
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# Windows Hello errors during PIN creation
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@ -22,7 +22,7 @@ When a user encounters an error when creating the work PIN, advise the user to t
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1. Try to create the PIN again. Some errors are transient and resolve themselves.
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2. Sign out, sign in, and try to create the PIN again.
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3. Reboot the device and then try to create the PIN again.
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4. Unjoin the device from Azure Active Directory (Azure AD), rejoin, and then try to create the PIN again. To unjoin a device, go to **Settings** > **System** > **About** > select **Disconnect from organization**.
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4. Unjoin the device from Azure Active Directory (Azure AD), rejoin, and then try to create the PIN again. To unjoin a device, go to **Settings > System > About > Disconnect from organization**.
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If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.
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@ -31,21 +31,21 @@ If the error occurs again, check the error code against the following table to s
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| 0x80090005 | NTE\_BAD\_DATA | Unjoin the device from Azure AD and rejoin. |
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| 0x8009000F | The container or key already exists. | Unjoin the device from Azure AD and rejoin. |
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| 0x80090011 | The container or key was not found. | Unjoin the device from Azure AD and rejoin. |
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| 0x80090029 | TPM is not set up. | Sign on with an administrator account. Click **Start**, type "tpm.msc", and select **tpm.msc Microsoft Common Console Document**. In the **Actions** pane, select **Prepare the TPM**. |
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| 0x80090029 | TPM is not set up. | Sign on with an administrator account. Select **Start**, type `tpm.msc`, and select **tpm.msc Microsoft Common Console Document**. In the **Actions** pane, select **Prepare the TPM**. |
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| 0x8009002A | NTE\_NO\_MEMORY | Close programs which are taking up memory and try again. |
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| 0x80090031 | NTE\_AUTHENTICATION\_IGNORED | Reboot the device. If the error occurs again after rebooting, [reset the TPM](/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/dd851452(v=ws.11)) or run [Clear-TPM](/powershell/module/trustedplatformmodule/clear-tpm). |
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| 0x80090035 | Policy requires TPM and the device does not have TPM. | Change the Windows Hello for Business policy to not require a TPM. |
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| 0x80090036 | User canceled an interactive dialog. | User will be asked to try again. |
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| 0x801C0003 | User is not authorized to enroll. | Check if the user has permission to perform the operation. |
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| 0x801C000E | Registration quota reached. | Unjoin some other device that is currently joined using the same account or [increase the maximum number of devices per user](/azure/active-directory/devices/device-management-azure-portal). |
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| 0x801C000E | Registration quota reached. | Unjoin some other device that is currently joined using the same account or [increase the maximum number of devices per user](/azure/active-directory/devices/device-management-azure-portal). |
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| 0x801C000F | Operation successful, but the device requires a reboot. | Reboot the device. |
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| 0x801C0010 | The AIK certificate is not valid or trusted. | Sign out and then sign in again. |
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| 0x801C0011 | The attestation statement of the transport key is invalid. | Sign out and then sign in again. |
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| 0x801C0012 | Discovery request is not in a valid format. | Sign out and then sign in again. |
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| 0x801C0015 | The device is required to be joined to an Active Directory domain. | Join the device to an Active Directory domain. |
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| 0x801C0016 | The federation provider configuration is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the file is not empty. |
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| 0x801C0017 | The federation provider domain is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the FPDOMAINNAME element is not empty. |
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| 0x801C0018 | The federation provider client configuration URL is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the CLIENTCONFIG element contains a valid URL. |
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| 0x801C0015 | The device is required to be joined to an Active Directory domain. | Join the device to an Active Directory domain. |
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| 0x801C0016 | The federation provider configuration is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the file is not empty. |
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| 0x801C0017 | The federation provider domain is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the FPDOMAINNAME element is not empty. |
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| 0x801C0018 | The federation provider client configuration URL is empty | Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the CLIENTCONFIG element contains a valid URL. |
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| 0x801C03E9 | Server response message is invalid | Sign out and then sign in again. |
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| 0x801C03EA | Server failed to authorize user or device. | Check if the token is valid and user has permission to register Windows Hello for Business keys. |
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| 0x801C03EB | Server response http status is not valid | Sign out and then sign in again. |
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@ -53,10 +53,11 @@ If the error occurs again, check the error code against the following table to s
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| 0x801C03ED | Multi-factor authentication is required for a 'ProvisionKey' operation, but was not performed. <br><br> -or- <br><br> Token was not found in the Authorization header. <br><br> -or- <br><br> Failed to read one or more objects. <br><br> -or- <br><br> The request sent to the server was invalid. <br><br> -or- <br><br> User does not have permissions to join to Azure AD. | Sign out and then sign in again. If that doesn't resolve the issue, unjoin the device from Azure AD and rejoin. <br> Allow user(s) to join to Azure AD under Azure AD Device settings.
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| 0x801C03EE | Attestation failed. | Sign out and then sign in again. |
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| 0x801C03EF | The AIK certificate is no longer valid. | Sign out and then sign in again. |
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| 0x801C03F2 | Windows Hello key registration failed. | ERROR\_BAD\_DIRECTORY\_REQUEST. Another object with the same value for property proxyAddresses already exists. To resolve the issue, refer to [Duplicate Attributes Prevent Dirsync](/office365/troubleshoot/administration/duplicate-attributes-prevent-dirsync). Also, if no sync conflict exists, please verify that the "Mail/Email address" in Azure Active Directory and the Primary SMTP address are the same in the proxy address.
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| 0x801C03F2 | Windows Hello key registration failed. | ERROR\_BAD\_DIRECTORY\_REQUEST. Another object with the same value for property proxyAddresses already exists. To resolve the issue, refer to [Duplicate Attributes Prevent Dirsync](/office365/troubleshoot/administration/duplicate-attributes-prevent-dirsync). Also, if no sync conflict exists, please verify that the "Mail/Email address" in Azure Active Directory and the Primary SMTP address are the same in the proxy address.
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| 0x801C044D | Authorization token does not contain device ID. | Unjoin the device from Azure AD and rejoin. |
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| | Unable to obtain user token. | Sign out and then sign in again. Check network and credentials. |
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| 0x801C044E | Failed to receive user credentials input. | Sign out and then sign in again. |
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| 0x801C0451 | User token switch account. | Delete the Web Account Manager token broker files located in `%LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Accounts\*.*\` and reboot.|
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| 0xC00000BB | Your PIN or this option is temporarily unavailable. | The destination domain controller doesn't support the login method. Most often the KDC service doesn't have the proper certificate to support the login. Another common cause can be the client cannot verify the KDC certificate CRL. Use a different login method.|
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## Errors with unknown mitigation
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@ -72,7 +73,7 @@ For errors listed in this table, contact Microsoft Support for assistance.
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| 0x80090020 | NTE\_FAIL |
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| 0x80090027 | Caller provided a wrong parameter. If third-party code receives this error, they must change their code. |
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| 0x8009002D | NTE\_INTERNAL\_ERROR |
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| 0x801C0001 | ADRS server response is not in a valid format. |
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| 0x801C0001 | ADRS server response is not in a valid format. |
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| 0x801C0002 | Server failed to authenticate the user. |
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| 0x801C0006 | Unhandled exception from server. |
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| 0x801C000B | Redirection is needed and redirected location is not a well known server. |
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@ -88,13 +89,3 @@ For errors listed in this table, contact Microsoft Support for assistance.
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| 0x801c004D | DSREG_NO_DEFAULT_ACCOUNT: NGC provisioning is unable to find the default WAM account to use to request Azure Active Directory token for provisioning. Unable to enroll a device to use a PIN for login. |
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| 0xCAA30193 | HTTP 403 Request Forbidden: it means request left the device, however either Server, proxy or firewall generated this response. |
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## Related topics
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- [Windows Hello for Business](hello-identity-verification.md)
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- [How Windows Hello for Business works](hello-how-it-works.md)
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- [Manage Windows Hello for Business in your organization](hello-manage-in-organization.md)
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- [Why a PIN is better than a password](hello-why-pin-is-better-than-password.md)
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- [Prepare people to use Windows Hello](hello-prepare-people-to-use.md)
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- [Windows Hello and password changes](hello-and-password-changes.md)
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- [Event ID 300 - Windows Hello successfully created](/troubleshoot/windows-client/user-profiles-and-logon/event-id-300-windows-hello-successfully-created-in-windows-10)
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- [Windows Hello biometrics in the enterprise](hello-biometrics-in-enterprise.md)
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