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Merge branch 'master' of https://github.com/microsoftdocs/windows-itpro-docs

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Jeanie Decker 2019-01-22 10:18:45 -08:00
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windows/deployment/update/windows-update-troubleshooting.md
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@ -33,7 +33,7 @@ Advanced users can also refer to the [log](windows-update-logs.md) generated by
You might encounter the following scenarios when using Windows Update.
## Why am I offered an older update/upgrade?
The update that is offered to a device depends on several factors. Some of the most common attributes include the following.
The update that is offered to a device depends on several factors. Some of the most common attributes include the following:
- OS Build
- OS Branch
@ -41,7 +41,7 @@ The update that is offered to a device depends on several factors. Some of the m
- OS Architecture
- Device update management configuration
If the update you're offered isn't th emost current available, it might be because your device is being managed by a WSUS server, and your'e being offered the updates available on that server. It's also possible, if your device is part of a Windows as a Service deployment ring, that your admin is intentionally slowing the rollout of updates. Since the WaaS rollout is slow and measured to begin with, all devices will not receive the update on the same day.
If the update you're offered isn't the most current available, it might be because your device is being managed by a WSUS server, and you're being offered the updates available on that server. It's also possible, if your device is part of a Windows as a Service deployment ring, that your admin is intentionally slowing the rollout of updates. Since the WaaS rollout is slow and measured to begin with, all devices will not receive the update on the same day.
## My machine is frozen at scan. Why?
The Settings UI is talking to the Update Orchestrator service which in turn is talking to Windows Update service. If these services stop unexpectedly then you might see this behavior. In such cases, do the following: