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Merged PR 7785: Update quick fixes article with new features of setupdiag

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Update quick fixes article with new features of setupdiag
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Greg Lindsay 2018-05-03 19:10:31 +00:00
parent 483c686335
commit 0739cacc7d
2 changed files with 12 additions and 9 deletions
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windows/deployment/upgrade/quick-fixes.md
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@ -7,7 +7,7 @@ ms.mktglfcycl: deploy
ms.sitesec: library
ms.pagetype: deploy
author: greg-lindsay
ms.date: 04/18/2018
ms.date: 05/03/2018
ms.localizationpriority: high
---
@ -22,9 +22,9 @@ ms.localizationpriority: high
The following list of fixes can resolve many Windows upgrade problems. You should try these steps before contacting Microsoft support, or attempting a more advanced analysis of a Windows upgrade failure. Also review information at [Windows 10 help](https://support.microsoft.com/en-us/products/windows?os=windows-10).
The Microsoft Virtual Agent provided by [Microsoft Support](https://support.microsoft.com/contactus/) can help you to analyze and correct some Windows upgrade errors. To talk to a person about your issue, start the Virtual Agent (click **Get started**) and enter "Talk to a person" two times.
The Microsoft Virtual Agent provided by [Microsoft Support](https://support.microsoft.com/contactus/) can help you to analyze and correct some Windows upgrade errors. **To talk to a person about your issue**, start the Virtual Agent (click **Get started**) and enter "Talk to a person" two times.
You might also wish to try a new tool available from Microsoft that helps to diagnose many Windows upgrade errors. For more information and to download this tool, see [SetupDiag](setupdiag.md). The topic is more advanced (300 level) because several advanced options are available for using the tool. However, you can also just download the tool and run it with no advanced options. You must understand how to download and then run the program from an [elevated command prompt](#open-an-elevated-command-prompt).
>You might also wish to try a new tool available from Microsoft that helps to diagnose many Windows upgrade errors. For more information and to download this tool, see [SetupDiag](setupdiag.md). The topic is more advanced (300 level) because several advanced options are available for using the tool. However, you can now just download and then double-click the tool to run it. By default when you click Save, the tool is saved in your **Downloads** folder. Double-click the tool in the folder and wait until it finishes running (it might take a few minutes), then double-click the **SetupDiagResults.log** file and open it using Notepad to see the results of the analysis.
## List of fixes
@ -217,6 +217,8 @@ When you run Disk Cleanup and enable the option to Clean up system files, you ca
### Open an elevated command prompt
>It is no longer necessary to open an elevated command prompt to run the [SetupDiag](setupdiag.md) tool. However, this is still the optimal way to run the tool.
To launch an elevated command prompt, press the Windows key on your keyboard, type **cmd**, press Ctrl+Shift+Enter, and then Alt+C to confirm the elevation prompt. Screenshots and other steps to open an administrator (aka elevated) command prompt are [here](https://answers.microsoft.com/en-us/windows/forum/windows_7-security/command-prompt-admin-windows-7/6a188166-5e23-461f-b468-f325688ec8c7).
Note: When you open an elevated command prompt, you will usually start in the **C:\WINDOWS\system32** directory. To run a program that you recently downloaded, you must change to the directory where the program is located. Alternatively, you can move or copy the program to a location on the computer that is automatically searched. These directories are listed in the [PATH variable](https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/adding-path-variable/97300613-20cb-4d85-8d0e-cc9d3549ba23).

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windows/deployment/upgrade/setupdiag.md
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@ -337,12 +337,13 @@ Each rule name and its associated unique rule identifier are listed with a descr
## Release notes
05/02/2018 - SetupDiag v1.1 is released with 34 rules, as a standalone tool available from the Download Center.
- A performance enhancment has been added to result in faster rule processing.
- Rules output now includes links to support articles, if applicable.
- SetupDiag now provides the path and name of files that it is processing.
- You can now run SetupDiag by simply clicking on it and then examining the output log file.
- An output log file is now always created, whether or not a rule was matched.
<br>03/30/2018 - SetupDiag v1.0 is released with 26 rules, as a standalone tool available from the Download Center.
- A performance enhancment has been added to result in faster rule processing.
- Rules output now includes links to support articles, if applicable.
- SetupDiag now provides the path and name of files that it is processing.
- You can now run SetupDiag by simply clicking on it and then examining the output log file.
- An output log file is now always created, whether or not a rule was matched.
03/30/2018 - SetupDiag v1.0 is released with 26 rules, as a standalone tool available from the Download Center.
## Related topics