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Merge pull request #9783 from vinaypamnani-msft/vp-manage-qa2

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Add macOS for Quick Assist
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Stacyrch140 2024-04-22 12:25:01 -04:00 committed by GitHub
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windows/client-management/client-tools/quick-assist.md
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@ -11,7 +11,7 @@ ms.collection:
# Use Quick Assist to help users
Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.
Quick Assist is an application that enables a person to share their [Windows](#install-quick-assist-on-windows) or [macOS](#install-quick-assist-on-macos) device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.
## Before you begin
@ -89,7 +89,7 @@ Microsoft logs a small amount of session data to monitor the health of the Quick
In some scenarios, the helper does require the sharer to respond to application permission prompts (User Account Control), but otherwise the helper has the same permissions as the sharer on the device.
## Install Quick Assist
## Install Quick Assist on Windows
### Install Quick Assist from the Microsoft Store
@ -127,7 +127,7 @@ To install Quick Assist offline, you need to download your APPXBUNDLE and unenco
1. Run the following command to install Quick Assist: `Add-AppxProvisionedPackage -Online -PackagePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe.AppxBundle" -LicensePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe_4bc27046-84c5-8679-dcc7-d44c77a47dd0.xml"`
1. After Quick Assist has installed, run this command to confirm that Quick Assist is installed for the user: `Get-AppxPackage *QuickAssist* -AllUsers`
## Microsoft Edge WebView2
### Microsoft Edge WebView2
The Microsoft Edge WebView2 is a development control that uses Microsoft Edge as the rendering engine to display web content in native apps. The new Quick Assist application has been developed using this control, making it a necessary component for the app to function.
@ -136,6 +136,13 @@ The Microsoft Edge WebView2 is a development control that uses Microsoft Edg
For more information on distributing and installing Microsoft Edge WebView2, visit [Distribute your app and the WebView2 Runtime](/microsoft-edge/webview2/concepts/distribution)
## Install Quick Assist on macOS
Quick Assist for macOS is available for interactions with Microsoft Support. If Microsoft products on your macOS device are not working as expected, contact [Microsoft Support](https://support.microsoft.com/contactus) for assistance. Your Microsoft Support agent will guide you through the process of downloading and installing it on your device.
> [!NOTE]
> Quick Assist for macOS is not available outside of Microsoft Support interactions.
## Next steps
If you have any problems, questions, or suggestions for Quick Assist, contact us by using the [Feedback Hub app](https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332).