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new roles and responsibilites article
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items:
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- name: What is Windows Autopatch?
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href: overview/windows-autopatch-overview.md
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- name: Roles and responsibilities
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href: overview/windows-autopatch-roles-responsibilities.md
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- name: FAQ
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href: overview/windows-autopatch-faq.yml
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- name: Prepare
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---
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title: Roles and responsibilities
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description: This article describes the roles and responsibilities provided by Windows Autopatch and what the customer must do
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ms.date: 12/19/2022
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ms.prod: windows-client
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ms.technology: itpro-updates
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ms.topic: conceptual
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ms.localizationpriority: medium
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author: tiaraquan
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ms.author: tiaraquan
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manager: dougeby
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msreviewer: hathind
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---
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# Roles and responsibilities
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This article outlines the customer's and Windows Autopatch's responsibilities when:
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- Preparing to enroll
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- Deploying the service and
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- Operating with the Windows Autopatch service
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## Prepare
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| Task | Customer responsibility | Windows Autopatch |
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| ----- | ----- | ----- |
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| Review the [prerequisites](../prepare/windows-autopatch-prerequisites.md) | :heavy_check_mark: | :x: |
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| Ensure device [prerequisites](../prepare/windows-autopatch-prerequisites.md) are met and in place prior to enrollment | :heavy_check_mark: | :x: |
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| Ensure [infrastructure and environment prerequisites](../prepare/windows-autopatch-configure-network.md) are met and in place prior to enrollment | :heavy_check_mark: | :x: |
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| [Configure required network endpoints](../prepare/windows-autopatch-configure-network.md#required-microsoft-product-endpoints) | :heavy_check_mark: | :x: |
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| [Fix issues identified by the Readiness assessment tool](../prepare/windows-autopatch-fix-issues.md) | :heavy_check_mark: | :x: |
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| [Enroll tenant into the Windows Autopatch service](../prepare/windows-autopatch-enroll-tenant.md) | :heavy_check_mark: | :x: |
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| Identify stakeholders for deployment communications | :heavy_check_mark: | :x: |
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## Deploy
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| Task | Customer responsibility | Windows Autopatch |
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| ----- | ----- | ----- |
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| [Add and verify admin contacts](../deploy/windows-autopatch-admin-contacts.md) in Microsoft Endpoint Manager | :heavy_check_mark: | :x: |
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| [Deploy and configure Windows Autopatch service configuration](../references/windows-autopatch-changes-to-tenant.md) | :x: | :heavy_check_mark: |
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| [Run the pre-registration device readiness checks](../deploy/windows-autopatch-register-devices.md#about-the-ready-not-ready-and-not-registered-tabs) | :x: | :heavy_check_mark: |
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| [Maintain and manage the Windows Autopatch service configuration](../operate/windows-autopatch-maintain-environment.md) | :x: | :heavy_check_mark: |
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| [Maintain customer configuration to align with the Windows Autopatch service configuration](../operate/windows-autopatch-maintain-environment.md) | :heavy_check_mark: | :x: |
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| Resolve any conflicting and [unsupported Windows update](../references/windows-autopatch-wqu-unsupported-policies.md) and [Microsoft 365 policies](../references/windows-autopatch-microsoft-365-policies.md) | :heavy_check_mark: | :x: |
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| [Register devices/add devices to the Windows Autopatch Device Registration group](../deploy/windows-autopatch-register-devices.md#steps-to-register-devices) | :heavy_check_mark: | :x: |
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| [Manually override device assignments to First, Fast & Broad rings](../operate/windows-autopatch-update-management.md#moving-devices-in-between-deployment-rings) | :heavy_check_mark: | :x: |
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| [Automatically assign devices to First, Fast & Broad rings at device registration](../operate/windows-autopatch-update-management.md#deployment-ring-calculation-logic) | :x: | :heavy_check_mark: |
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| [Run on-going post-registration device readiness checks](../deploy/windows-autopatch-post-reg-readiness-checks.md) | :x: | :heavy_check_mark: |
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| [Remediate devices displayed in the **Not ready** tab](../deploy/windows-autopatch-post-reg-readiness-checks.md#about-the-three-tabs-in-the-devices-blade) | :heavy_check_mark: | :x: |
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| [Remediate devices displayed in the **Not registered** tab](../deploy/windows-autopatch-post-reg-readiness-checks.md#about-the-three-tabs-in-the-devices-blade) | :heavy_check_mark: | :x: |
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| [Populate Test ring membership](../operate/windows-autopatch-update-management.md#deployment-ring-calculation-logic) | :heavy_check_mark: | :x: |
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| [Ensure devices are only present in one deployment ring](../operate/windows-autopatch-update-management.md#automated-deployment-ring-remediation-functions) | :x: | :heavy_check_mark: |
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| Communicate to end-users, help desk and stakeholders | :heavy_check_mark: | :x: |
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## Operate
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| Task | Customer responsibility | Windows Autopatch |
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| ----- | ----- | ----- |
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| [Maintain Contacts in admin center](../deploy/windows-autopatch-admin-contacts.md) | :heavy_check_mark: | :x: |
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| [Maintain Test group membership](../operate/windows-autopatch-update-management.md#deployment-ring-calculation-logic) | :heavy_check_mark: | :x: |
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| [Evaluate updates](../operate/windows-autopatch-wqu-signals.md) | :x: | :heavy_check_mark: |
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| [Define and implement release schedule](../operate/windows-autopatch-wqu-overview.md) | :x: | :heavy_check_mark: |
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| Release updates (as schedueled)<ul><li>[Windows quality updates](../operate/windows-autopatch-wqu-overview.md#windows-quality-update-releases)</li><li>[Microsoft 365 Apps for enterprise](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#update-release-schedule)</li><li>[Microsoft Edge](../operate/windows-autopatch-edge.md#update-release-schedule)</li><li>[Microsoft Teams](../operate/windows-autopatch-teams.md#update-release-schedule)</li><ul>| :x: | :heavy_check_mark: |
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| [Release updates (expedited)](../operate/windows-autopatch-wqu-overview.md#expedited-releases) | :x: | :heavy_check_mark: |
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| [Deploy updates to devices](../operate/windows-autopatch-update-management.md) | :x: | :heavy_check_mark: |
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| Monitor [Windows quality](../operate/windows-autopatch-wqu-overview.md) or [feature updates](../operate/windows-autopatch-fu-overview.md) through the release cycle | :x: | :heavy_check_mark: |
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| Review [update reports](../operate/windows-autopatch-wqu-reports-overview.md) | :heavy_check_mark: | :x: |
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| [Pause updates (Windows Autopatch initiated)](../operate/windows-autopatch-wqu-signals.md) | :x: | :heavy_check_mark: |
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| [Pause updates (Customer initiated)](../operate/windows-autopatch-wqu-overview.md#pausing-and-resuming-a-release) | :heavy_check_mark: | :x: |
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| Educate users on the Windows Autopatch end user update experience<ul><li>[Windows quality update end user experience](../operate/windows-autopatch-wqu-end-user-exp.md)</li><li>[Windows feature update end user experience](../operate/windows-autopatch-fu-end-user-exp.md)</li><li>[Microsoft 365 Apps for enterprise end user experience](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#end-user-experience)</li><li>[Microsoft Teams end user experience](../operate/windows-autopatch-teams.md#end-user-experience)</li></ul> | :heavy_check_mark: | :x: |
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| [Device not up to date (Microsoft action)](../operate/windows-autopatch-wqu-reports-overview.md#not-up-to-date-microsoft-action) | :x: | :heavy_check_mark: |
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| [Ineligible Devices (Customer action)](../operate/windows-autopatch-wqu-reports-overview.md#ineligible-devices-customer-action) | :heavy_check_mark: | :x: |
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| [Raise, manage and resolve an incident if devices are not meeting the Service Level Objective](windows-autopatch-overview.md#update-management) | :x: | :heavy_check_mark: |
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| [Deregister devices](../operate/windows-autopatch-deregister-devices.md) | :heavy_check_mark: | :x: |
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| [Register a device that was previously deregistered (upon customers request)](../operate/windows-autopatch-deregister-devices.md#excluded-devices) | :x: | :heavy_check_mark: |
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| [Request unenrollment from Windows Autopatch](../operate/windows-autopatch-unenroll-tenant.md) | :heavy_check_mark: | :x: |
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| [Remove Windows Autopatch data from the service and deregister devices](../operate/windows-autopatch-unenroll-tenant.md#microsofts-responsibilities-during-unenrollment) | :x: | :heavy_check_mark: |
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| [Maintain update configuration & update devices post unenrollment from Windows Autopatch](../operate/windows-autopatch-unenroll-tenant.md#your-responsibilities-after-unenrolling-your-tenant) | :heavy_check_mark: | :x: |
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| Review and respond to Message Center and Service Health Dashboard notifications<ul><li>[Windows quality and feature update communications](../operate/windows-autopatch-wqu-communications.md)</li><li>[Add and verify admin contacts](../deploy/windows-autopatch-admin-contacts.md)</li></ul> | :heavy_check_mark: | :x: |
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| [Highlight Autopatch Tenant management alerts that require customer action](../operate/windows-autopatch-maintain-environment.md#windows-autopatch-tenant-actions) | :x: | :heavy_check_mark: |
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| [Review and respond to Autopatch Tenant management alerts](../operate/windows-autopatch-maintain-environment.md#windows-autopatch-tenant-actions) | :heavy_check_mark: | :x: |
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| [Raise and respond to support requests](../operate/windows-autopatch-support-request.md) | :heavy_check_mark: | :x: |
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| [Manage and respond to support requests](../operate/windows-autopatch-support-request.md#manage-an-active-support-request) | :x: | :heavy_check_mark: |
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