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windows/deployment/windows-autopatch/operate/windows-autopatch-device-alerts.md
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@ -72,7 +72,7 @@ Alert resolutions are provided through the Windows Update service and provide th
| `Incompatible` | The system doesn't meet the minimum requirements to install the update. | The Windows Update service has reported the update is incompatible with this device for more details please review the `ScanResult.xml` file in the `C:\WINDOWS\PANTHER folder for "Block Type=Hard`.<p>If this is occurring on a Windows Autopatch managed device, [submit a support request](../operate/windows-autopatch-support-request.md).</p> |
| `IncompatibleArchitecture` | This update is for a different CPU architecture. | The Windows Update service has reported the update architecture doesn't match the destination architecture, make sure the target operating system architecture matches the host operating system architecture.<p>This is **not** typical for Windows Update based environments.</p><p>If this is occurring on a Windows Autopatch managed device, [submit a support request](../operate/windows-autopatch-support-request.md).</p> |
| `IncompatibleServicingChannel` | Device is in a servicing channel that is incompatible with a deployment to which the device belongs. | The Windows Update service has reported the servicing channel on the client isn't compatible with the targeted payload.<p>We recommend configuring the device's servicing channel to the [Semi-Annual Enterprise Channel](/windows-server/get-started/servicing-channels-comparison#semi-annual-channel).</p> |
| `InstallAccessDenied` | Installer doesn't have permission to access or replace a file. The installer might have tried to replace a file that an antivirus, anti-malware, or a backup program is currently scanning. | The Windows Update service has reported its couldn't access the necessary system locations, ensure no other service has a lock or handle on the windows update client folders and retry the installation.<p>This can often occur with third party security products. For more information, see [Virus scanning recommendations for Enterprise computers that are running Windows or Windows Server (KB822158)](https://support.microsoft.com/topic/virus-scanning-recommendations-for-enterprise-computers-that-are-running-windows-or-windows-server-kb822158-c067a732-f24a-9079-d240-3733e39b40bc).</p> |
| `InstallAccessDenied` | Installer doesn't have permission to access or replace a file. The installer might have tried to replace a file that an antivirus, anti-malware, or a backup program is currently scanning. | The Windows Update service has reported it couldn't access the necessary system locations, ensure no other service has a lock or handle on the windows update client folders and retry the installation.<p>This can often occur with third party security products. For more information, see [Virus scanning recommendations for Enterprise computers that are running Windows or Windows Server (KB822158)](https://support.microsoft.com/topic/virus-scanning-recommendations-for-enterprise-computers-that-are-running-windows-or-windows-server-kb822158-c067a732-f24a-9079-d240-3733e39b40bc).</p> |
| `InstalledCancelled` | The installation was canceled. | The Windows Update service has reported the update was canceled by the user.<p>It's recommended to work with the end user to allow updates to execute as scheduled.</p><p>If the alert persists, [submit a support request](../operate/windows-autopatch-support-request.md).</p> |
| `InstallFileLocked` | Installer couldn't access a file that is already in use. The installer might have tried to replace a file that an antivirus, anti-malware, or backup program is currently scanning. | The Windows Update service has reported it couldn't access the necessary system locations.<p>Check the files under the `%SystemDrive%\$Windows.~bt` directory and retry the installation.</p><p>This can often occur with third party security products. For more information, see [Virus scanning recommendations for Enterprise computers that are running Windows or Windows Server (KB822158)](https://support.microsoft.com/topic/virus-scanning-recommendations-for-enterprise-computers-that-are-running-windows-or-windows-server-kb822158-c067a732-f24a-9079-d240-3733e39b40bc).<p>If the alert persists, [submit a support request](../operate/windows-autopatch-support-request.md).</p> |
| `InstallIssue` | There was an issue installing the update. | The Windows Update service has reported the update installation has failed.<p>If the alert persists, run "`dism /online /cleanup-image /restorehealth`" on the device with administrator privileges, then retry the update.</p><p>For more information, see [Repair a Windows Image](/windows-hardware/manufacture/desktop/repair-a-windows-image) if the command fails. A reinstall of Windows may be required.<p>If the alert persists, [submit a support request](../operate/windows-autopatch-support-request.md).</p>|