deepblue/windows-itpro-docs
1
0
Fork 0
mirror of https://github.com/MicrosoftDocs/windows-itpro-docs.git synced 2025-05-27 20:57:23 +00:00
Code Issues Actions 3 Packages Projects Releases Wiki Activity

Update other-troubleshooting.md

Browse Source
This commit is contained in:
jcaparas 2016-05-06 18:24:34 +10:00
parent a6b78527ce
commit 26a73cfe3b
1 changed files with 0 additions and 67 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

67
windows/keep-secure/other-troubleshooting.md
View File

@ -28,73 +28,6 @@ There are two ways to check the startup type for the service: from the command l
**Check the startup type from the command line:**
1. Open an elevated command-line prompt on the endpoint:
a. Click **Start** and type **cmd**.
b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**.
```
sc qc diagtrack
```
3. If the service is enabled, it will be set to automatically start. The result should look like the following:
![Result of the sc query command for diagtrack](images/windefatp-sc-qc-diagtrack.png)
4. If the **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**:
```
sc config diagtrack start=auto
```
5. A success message is displayed. Verify the change by entering the following command and press **Enter**:
```
sc qc diagtrack
```
**Check the startup type in the services console:**
1. Open the services console:
a. Click **Start** and type **services**. Press **Enter** to open the console.
2. Scroll through the list of services until you find **Connected User Experiences and Telemetry**.
3. Check the **Startup type** column - the service should be set as **Automatic**.
ASK ALON HOW SET TO AUTOMATIC IF IT'S NOT SET FROM THE CONSOLE.
**Check that the service is running from the command line**
1. Open an elevated command-line prompt on the endpoint:
a. Click **Start** and type **cmd**.
b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**.
```
sc query diagtrack
```
3. If the service is running, the result should look like the following:
![Result of the sc query command for sc query diagtrack](images/windefatp-sc-query-diagtrack.png)
4. If the service STATE is not set to RUNNING, then you'll need to enter the following command and press **Enter**:
```
sc start diagtrack
```
5. A success message is displayed. Verify the change by entering the following command and press **Enter**:
```
sc query diagtrack
```
## Ensure that the Windows Defender ATP endpoint has internet connection