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Marty Hernandez Avedon
2019-10-29 16:55:23 -04:00
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windows/security/information-protection/bitlocker/bitlocker-recovery-loop-break.md
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@ -13,30 +13,28 @@ manager: dansimp
audience: ITPro audience: ITPro
ms.collection: M365-security-compliance ms.collection: M365-security-compliance
ms.topic: conceptual ms.topic: conceptual
ms.date: 05/07/2019 ms.date: 10/28/2019
--- ---
# Breaking out of a Bitlocker recovery loop # Breaking out of a Bitlocker recovery loop
Sometimes, you can get stuck in a loop where you are repeatedly prompted to enter your Bitlocker recovery key. This can be very frustrating. Sometimes, following a crash, you might be unable to successfully restart your device, due to the recovery screen repeatedly prompting you to enter your recovery key. This can be very frustrating.
If you've entered the correct recovery key multiple times, follow these steps to break out of the loop. If you've entered the correct Bitlocker recovery key multiple times, and are still unable to continue past the first recovery screen, follow these steps to break out of the loop.
> [!NOTE] > [!NOTE]
> Only try these steps after you have restarted your device at least once. > Only try these steps after you have restarted your device at least once.
1. On the initial recovery screen, don't enter your recovery key. Instead, select **Skip this drive**. 1. On the initial recovery screen, don't enter your recovery key. Instead, select **Skip this drive**.
2. On the next screen, select **Troubleshoot**. 1. On the next screen, select **Troubleshoot**.
3. On the Troubleshoot screen, select **Advanced options**.
4. On the Advanced options screen, select **Command prompt**. 1. On the Troubleshoot screen, select **Advanced options**.
5. From the WinRE command prompt, manually unlock your drive: `manage-bde.exe -unlock C: -rp <recovery password>` 1. On the Advanced options screen, select **Command prompt**.
6. Next, suspend operating system drive protection: `manage-bde.exe -protectors -disable C:` 1. From the WinRE command prompt, manually unlock your drive: `manage-bde.exe -unlock C: -rp <recovery password>`
7. Once the last command is run, you can safely exit the command prompt and continue booting. 1. Suspend operating system drive protection: `manage-bde.exe -protectors -disable C:`
After you exit the command prompt in step 7, you will be able to successfully boot into your operating system. 1. Once the last command is run, you can safely exit the command prompt and continue to boot into your operating system