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---
title: Give us feedback
description: Create actionable feedback for HoloLens and Windows Mixed Reality developers using the Feedback Hub.
description: Create actionable feedback for HoloLens and Windows Mixed Reality developers by using the Feedback Hub.
ms.assetid: b9b24c72-ff86-44a9-b30d-dd76c49479a9
author: mattzmsft
ms.author: mazeller
ms.date: 08/30/2019
ms.date: 09/13/2019
ms.prod: hololens
ms.topic: article
keywords: feedback, bug, issue, error, troubleshoot, help
manager: jarrettr
appliesto:
- HoloLens 1
- HoloLens (1st gen)
- HoloLens 2
---
@ -20,67 +20,67 @@ Use the Feedback Hub to tell us which features you love, which features you coul
## Feedback for Windows Mixed Reality immersive headset on PC
- Ensure you have the immersive headset connected to your PC.
- Launch **Feedback Hub** on desktop with the HMD connected.
- Go to **Feedback Tab** on the left pane.
> [!IMPORTANT]
> Before you report an issue, make sure that your environment meets the following requirements so that you can successfully upload logs and other information:
>
> - Have a minimum of 3GB free disk space available on the main drive of the device.
> - To upload cabs or other large files, connect to a non-metered network.
![Feedback Tab](images/feedback1-600px.png)
- Select **Add new feedback** button to enter a new feedback.
1. Make sure that you have the immersive headset connected to your PC, and then on the desktop, select **Feedback Hub**.
1. In the left pane, select **Feedback**.
![Feedback tab](images/feedback1-600px.png)
1. To enter new feedback, select **Add new feedback**.
![Add new feedback](images/feedback2-600px.png)
- Select **Problem** in **What kind of feedback is this?** to make feedback actionable.
- Provide meaningful feedback title in **Summarize your issue** box.
- Provide details and repro steps in the **Give us more detail** box.
1. To make feedback actionable, in **What kind of feedback is this?** select **Problem**.
1. In **Summarize your issue**, enter a meaningful title for your feedback.
1. In **Give us more detail**, provide details and repro steps.
![Details and repro steps](images/feedback3-600px.png)
- Select **Mixed Reality** top category and then pick an applicable sub category:
- As the top category, select **Mixed Reality**. Then select an applicable subcategory, as explained in the following table:
|Subcategory |Description |
|----------|----------|
| Apps | Issues with a specific application. |
| Developer | Issues in authoring / running an app for Mixed Reality. |
| Device | Issues with the HMD itself. |
| Home experience | Issues with your VR environment: interactions with the your mixed reality home. |
| Input | Issues with input methods: motion controllers, speech, gamepad, or mouse and keyboard. |
| Apps | Issues about a specific application. |
| Developer | Issues about authoring or running an app for Mixed Reality. |
| Device | Issues about the head-mounted device (HMD) itself. |
| Home experience | Issues about your VR environment and your interactions with the your mixed reality home. |
| Input | Issues about input methods, such as motion controllers, speech, gamepad, or mouse and keyboard. |
| Set up | Anything that is preventing you from setting up the device. |
| All other issues | Anything else. |
- To help us identify and fix the bug faster, capturing traces and video is extremely helpful. To start collecting traces, click on **Start capture**. This will begin collecting traces and a video capture of your mixed reality scenario.
![Start Capture](images/feedback4-600px.png)
- Leave the Feedback app and run through the broken scenario. Do not close the Feedback Hub app at this point.
- After you are done with your scenario, go back to the feedback app and select **Stop Capture**. Once you do that, you should see that a file containing the traces has been added.
- Select **Submit**.
1. If possible, add traces or video to your feedback to help us identify and fix the issue more quickly. To do this, follow these steps:
1. To start collecting traces, select **Start capture**. The app starts collecting traces and a video capture of your mixed reality scenario.
![Start Capture](images/feedback4-600px.png)
1. Do not close the Feedback Hub app, but switch to the scenario that produces the issue. Run through the scenario to produce the circumstances that you have described.
1. After you finish your scenario, go back to the Feedback Hub app and select **Stop capture**. The app stops collecting information, stores the information in a file, and attaches the file to your feedback.
1. Select **Submit**.
![Submit](images/feedback5-600px.png)
- This will lead you to Thank You page.
The Thank You page indicates that your feedback has been successfully submitted
![Thank You](images/feedback6-600px.png)
- At this point, your feedback has been successfully submitted.
- After you submit feedback, to easily direct other people (such as co-workers, Microsoft staff, [forum](https://forums.hololens.com/) readers et al) to the issue go to **Feedback** > **My Feedback**, click on the issue, and use the **Share** icon to get a shortened URL you can give to others to upvote, or escalate.
> [!NOTE]
> Before filing a bug, please ensure you meet the following constraints so that the logs are successfully uploaded with the feedback:
>
> - Have a minimum of 3GB free disk space available on the main drive of the device.
> - Ensure that a non-metered network is available in order to upload cabs.
To easily direct other people (such as co-workers, Microsoft staff, [forum](https://forums.hololens.com/) readers et al) to the issue, go to **Feedback** > **My Feedback**, select the issue, select **Share**. This action provides a shortened URL that you can give to others so that they can upvote or escalate your issue.
## Feedback for HoloLens
1. Use the **bloom** gesture to bring up the **Start** menu.
1. Select **Feedback Hub** from **Start**.
1. Use the **bloom** gesture to open the **Start** menu, and then select **Feedback Hub**.
![Start menu on Microsoft HoloLens](images/startmenu.jpg)
1. Place the app in your environment and then select the app to launch it.
1. See if someone else has given similar feedback by entering the topic, such as "Keyboard".
1. To see if someone else has given similar feedback, in the Feedback search box, enter a few keywords about the topic.
![Search Feedback](images/searchfeedback-500px.jpg)
1. If you find similar feedback, select it, add any details, then select **Upvote**.
![Upvote existing Feedback](images/upvotefeedback-500px.jpg)
1. If you don’t find any similar feedback, select **Add new feedback**, and choose a topic from **Select a category** and then **Select a subcategory**.
1. If you don’t find any similar feedback, select **Add new feedback**, select a topic from **Select a category**, and then select a subcategory from **Select a subcategory**.
![Add new Feedback](images/addnewfeedback-500px.jpg)
1. Enter your feedback.
1. If you have a repro, you can click **Reproduce** and repro your feedback. When you are done, come back to Feedback Hub and click **I’m done**. This will collect Mixed Reality Capture of your repro and relevant diagnostic logs will be collected.
1. You’re done.
1. If you are reporting a reproducible issue, you can select **Reproduce**. Without closing Feedback Hub, reproduce the issue. After you finish, come back to Feedback Hub and select **I’m done**. The app adds a mixed reality capture of your repro and relevant diagnostic logs to your feedback.
1. Select **Post feedback**, and you’re done.