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Publish 4/28/2020 10:31 AM PST
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@ -7,7 +7,7 @@ ms.prod: hololens
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ms.sitesec: library
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author: mattzmsft
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ms.author: mazeller
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ms.date: 08/30/2019
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ms.date: 04/27/2020
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ms.custom:
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- CI 111456
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- CSSTroubleshooting
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@ -82,7 +82,7 @@ If you're still having problems, press the power button for 4 seconds, until all
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If your HoloLens is still experiencing issues after restarting, try resetting it to factory state. Resetting your HoloLens keeps the version of the Windows Holographic software that's installed on it and returns everything else to factory settings.
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If you reset your device, all your personal data, apps, and settings will be erased. Resetting will only install the latest installed version of Windows Holographic and you will have to redo all the initialization steps (calibrate, connect to Wi-Fi, create a user account, download apps, and so forth).
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If you reset your device, all your personal data, apps, and settings will be erased, including TPM reset. Resetting will only install the latest installed version of Windows Holographic and you will have to redo all the initialization steps (calibrate, connect to Wi-Fi, create a user account, download apps, and so forth).
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1. Launch the Settings app, and then select **Update** > **Reset**.
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1. Select the **Reset device** option and read the confirmation message.
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@ -100,7 +100,7 @@ All of the data HoloLens needs to reset is packaged in a Full Flash Update (ffu)
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### HoloLens 2
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The Advanced Recovery Companion is a new app in Microsoft Store restore the operating system image to your HoloLens 2 device.
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The Advanced Recovery Companion is a new app in Microsoft Store restore the operating system image to your HoloLens 2 device. Advanced Recovery Companion erases all your personal data, apps, and settings, and resets TPM.
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1. On your computer, get [Advanced Recovery Companion](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?activetab=pivot:overviewtab) from Microsoft Store.
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2. Connect HoloLens 2 to your computer.
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@ -109,6 +109,8 @@ The Advanced Recovery Companion is a new app in Microsoft Store restore the oper
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5. On the **Device info** page, select **Install software** to install the default package. (If you have a Full Flash Update (FFU) image that you want to install instead, select **Manual package selection**.)
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6. Software installation will begin. Do not use the device or disconnect the cable during installation. When you see the **Installation finished** page, you can disconnect and use your device.
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#### Manual flashing mode
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> [!TIP]
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> In the event that a HoloLens 2 gets into a state where Advanced Recovery Companion cannot recognize the device, and it does not boot, try forcing the device into Flashing Mode and recovering it with Advanced Recovery Companion:
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@ -117,6 +119,31 @@ The Advanced Recovery Companion is a new app in Microsoft Store restore the oper
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1. The device should be visible in **Device Manager** as a **Microsoft HoloLens Recovery** device.
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1. Launch Advanced Recovery Companion, and follow the on-screen prompts to reflash the OS to the HoloLens 2.
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#### Downloading ARC without using the app store
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If an IT environment prevents the use of the Windows Store app or limits access to the retail store, IT administrators can make this app available through other ‘offline’ deployment paths.
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This deployment path can be enabled with the following steps:
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1. Go to the [Store For Business website](https://businessstore.microsoft.com) and sign-in with an Azure AD identity.
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1. Go to **Manage – Settings**, and turn on **Show offline apps** under **Shopping experience** as described at https://businessstore.microsoft.com/manage/settings/shop
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1. Go to **shop for my group** and search for the [Advanced Recovery Companion](https://businessstore.microsoft.com/store/details/advanced-recovery-companion/9P74Z35SFRS8) app.
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1. Change the **License Type** box to offline and click **Manage**.
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1. Under Download the package for offline use click the second blue **“Download”** button . Ensure the file extension is .appxbundle.
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1. At this stage, if the Desktop PC has Internet access, simply double click and install.
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1. The IT administrator can also distribute this app through System Center Configuration Manager (SCCM) or Intune.
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1. If the target PC has no Internet connectivity, some additional steps are needed:
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1. Select the unencoded license and click **“Generate license”** and under **“Required Frameworks”** click **“Download.”**
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1. PCs without internet access will need to use DISM to apply the package with the dependency and license. In an administrator command prompt, type:
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```console
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C:\WINDOWS\system32>dism /online /Add-ProvisionedAppxPackage /PackagePath:"C:\ARCoffline\Microsoft.AdvancedRecoveryCompanion_1.19050.1301.0_neutral_~_8wekyb3d8bbwe.appxbundle" /DependencyPackagePath:"C:\ARCoffline\Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x86__8wekyb3d8bbwe.appx" /LicensePath:"C:\ARCoffline\Microsoft.AdvancedRecoveryCompanion_8wekyb3d8bbwe_f72ce112-dd2e-d771-8827-9cbcbf89f8b5.xml" /Region:all
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```
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Other resources:
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- https://docs.microsoft.com/microsoft-store/distribute-offline-apps
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- https://docs.microsoft.com/windows-hardware/manufacture/desktop/dism-app-package--appx-or-appxbundle--servicing-command-line-options
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### HoloLens (1st gen)
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If necessary, you can install a completely new operating system on your HoloLens (1st gen) with the Windows Device Recovery Tool.
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@ -18,9 +18,9 @@ ms.topic: article
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# Monitor Windows Updates with Update Compliance
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> [!IMPORTANT]
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> While [Windows Analytics was retired on January 31, 2020](https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), support for Update Compliance has continued through the Azure Portal. A few retirements are planned, noted below, but are placed **on hold** until the current situation stabilizes.
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> * The Windows Defender Antivirus reporting feature of Update Compliance will soon be retired. You can continue to review malware definition status and manage and monitor malware attacks with Microsoft Endpoint Manager's [Endpoint Protection for Microsoft Intune](https://docs.microsoft.com/mem/intune/fundamentals/help-secure-windows-pcs-with-endpoint-protection-for-microsoft-intune). Configuration Manager customers can monitor Endpoint Protection with [Endpoint Protection in Configuration Manager](https://docs.microsoft.com/configmgr/protect/deploy-use/monitor-endpoint-protection).
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> * As of March 31, 2020, The Perspectives feature of Update Compliance will soon be retired in favor of a better experience. The Perspectives feature is part of the Log Search portal of Log Analytics, which was deprecated on February 15, 2019 in favor of [Azure Monitor Logs](https://docs.microsoft.com/azure/azure-monitor/log-query/log-search-transition). Your Update Compliance solution will be automatically upgraded to Azure Monitor Logs, and the data available in Perspectives will be migrated to a set of queries in the [Needs Attention section](update-compliance-need-attention.md) of Update Compliance.
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> While [Windows Analytics was retired on January 31, 2020](https://docs.microsoft.com/windows/deployment/update/update-compliance-monitor), support for Update Compliance has continued through the Azure Portal. Two planned feature removals for Update Compliance – Windows Defender Antivirus reporting and Perspectives – are now scheduled to be removed beginning Monday, May 11, 2020.
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> * The retirement of Windows Defender Antivirus reporting will begin Monday, May 11, 2020. You can continue to review malware definition status and manage and monitor malware attacks with Microsoft Endpoint Manager's [Endpoint Protection for Microsoft Intune](https://docs.microsoft.com/mem/intune/fundamentals/help-secure-windows-pcs-with-endpoint-protection-for-microsoft-intune). Configuration Manager customers can monitor Endpoint Protection with [Endpoint Protection in Configuration Manager](https://docs.microsoft.com/configmgr/protect/deploy-use/monitor-endpoint-protection).
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> * The Perspectives feature of Update Compliance will be retired Monday, May 11, 2020. The Perspectives feature is part of the Log Search portal of Log Analytics, which was deprecated on February 15, 2019 in favor of [Azure Monitor Logs](https://docs.microsoft.com/azure/azure-monitor/log-query/log-search-transition). Your Update Compliance solution will be automatically upgraded to Azure Monitor Logs, and the data available in Perspectives will be migrated to a set of queries in the [Needs Attention section](update-compliance-need-attention.md) of Update Compliance.
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## Introduction
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