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Merge branch 'main' of https://github.com/MicrosoftDocs/windows-docs-pr into wufbds-reorg-7512938

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2
windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md
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@ -17,8 +17,6 @@ msreviewer: hathind
> [!IMPORTANT]
> Make sure you've [added and verified your admin contacts](../deploy/windows-autopatch-admin-contacts.md). The Windows Autopatch Service Engineering Team will contact these individuals for assistance with remediating issues.
You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
## Submit a new support request
Support requests are triaged and responded to as they're received.

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windows/deployment/windows-autopatch/operate/windows-autopatch-windows-feature-update-overview.md
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@ -1,7 +1,7 @@
---
title: Windows feature updates
description: This article explains how Windows feature updates are managed in Autopatch
ms.date: 02/02/2023
ms.date: 02/07/2023
ms.prod: windows-client
ms.technology: itpro-updates
ms.topic: conceptual
@ -73,6 +73,9 @@ Windows Autopatch provides a permanent pause of a Windows feature update deploym
## Pausing and resuming a release
> [!CAUTION]
> It's only recommended to use Windows Autopatch's end-user experience to pause and resume [Windows quality](../operate/windows-autopatch-windows-quality-update-overview.md#pausing-and-resuming-a-release) and [Windows feature updates](#pausing-and-resuming-a-release). If you need assistance with pausing and resuming updates, please [submit a support request](../operate/windows-autopatch-support-request.md).
> [!IMPORTANT]
> Pausing or resuming an update can take up to eight hours to be applied to devices. Windows Autopatch uses Microsoft Intune as its management solution and that's the average frequency devices take to communicate back to Microsoft Intune with new instructions to pause, resume or rollback updates.<p>For more information, see [how long does it take for devices to get a policy, profile, or app after they are assigned from Microsoft Intune](/mem/intune/configuration/device-profile-troubleshoot#how-long-does-it-take-for-devices-to-get-a-policy-profile-or-app-after-they-are-assigned).</p>
@ -88,18 +91,18 @@ Windows Autopatch provides a permanent pause of a Windows feature update deploym
8. If you're resuming an update, you can select one or more deployment rings.
9. Select **Okay**.
If you've paused an update, the specified release will have the **Customer Paused** status. The Windows Autopatch service can't overwrite a customer-initiated pause. You must select **Resume** to resume the update.
If you've paused an update, the specified release will have the **Customer Pause** status. The Windows Autopatch service can't overwrite IT admin's pause. You must select **Resume** to resume the update.
> [!NOTE]
> The **Service Paused** status only applies to [Windows quality updates](../operate/windows-autopatch-windows-quality-update-overview.md#pausing-and-resuming-a-release). Windows Autopatch doesn't pause Windows feature updates on your behalf.
> The **Service Pause** status only applies to [Windows quality updates](../operate/windows-autopatch-windows-quality-update-overview.md#pausing-and-resuming-a-release). Windows Autopatch doesn't pause Windows feature updates on your behalf.
## Rollback
Windows Autopatch doesn’t support the rollback of Windows Feature updates.
Windows Autopatch doesn’t support the rollback of Windows feature updates.
> [!CAUTION]
> It’s not recommended to use [Microsoft Intune’s capabilities](/mem/intune/protect/windows-10-update-rings#manage-your-windows-update-rings) to pause and rollback a Windows feature update. However, if you choose to pause, resume and/or roll back from Intune, Windows Autopatch is **not** responsible for any problems that arise from rolling back the Windows feature update.
> It's only recommended to use Windows Autopatch's end-user experience to pause and resume [Windows quality](../operate/windows-autopatch-windows-quality-update-overview.md#pausing-and-resuming-a-release) and [Windows feature updates](#pausing-and-resuming-a-release). If you need assistance with pausing and resuming updates, please [submit a support request](../operate/windows-autopatch-support-request.md).
## Contact support
If you’re experiencing issues related to Windows feature updates, you can [submit a support request](../operate/windows-autopatch-support-request.md). Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
If you’re experiencing issues related to Windows feature updates, you can [submit a support request](../operate/windows-autopatch-support-request.md).

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windows/deployment/windows-autopatch/operate/windows-autopatch-windows-quality-update-overview.md
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@ -1,7 +1,7 @@
---
title: Windows quality updates
description: This article explains how Windows quality updates are managed in Autopatch
ms.date: 12/15/2022
ms.date: 02/07/2023
ms.prod: windows-client
ms.technology: itpro-updates
ms.topic: conceptual
@ -9,7 +9,7 @@ ms.localizationpriority: medium
author: tiaraquan
ms.author: tiaraquan
manager: dougeby
msreviewer: hathind
msreviewer: andredm7
---
# Windows quality updates
@ -108,6 +108,11 @@ Windows Autopatch schedules and deploys required Out of Band (OOB) updates relea
### Pausing and resuming a release
> [!CAUTION]
> It's only recommended to use Windows Autopatch's end-user experience to pause and resume [Windows quality](windows-autopatch-windows-quality-update-overview.md#pausing-and-resuming-a-release) and [Windows feature updates](#pausing-and-resuming-a-release). If you need assistance with pausing and resuming updates, please [submit a support request](../operate/windows-autopatch-support-request.md).
The service-level pause of updates is driven by the various software update deployment-related signals Windows Autopatch receives from Windows Update for Business, and several other product groups within Microsoft.
If Windows Autopatch detects a [significant issue with a release](../operate/windows-autopatch-windows-quality-update-signals.md), we may decide to pause that release.
> [!IMPORTANT]
@ -125,12 +130,13 @@ If Windows Autopatch detects a [significant issue with a release](../operate/win
8. If you're resuming an update, you can select one or more deployment rings.
9. Select **Okay**.
There are two statuses associated with paused quality updates, **Service Paused** and **Customer Paused**.
The three following statuses are associated with paused quality updates:
| Status | Description |
| ----- | ------ |
| Service Paused | If the Windows Autopatch service has paused an update, the release will have the **Service Paused** status. You must [submit a support request](windows-autopatch-support-request.md) to resume the update. |
| Customer Paused | If you've paused an update, the release will have the **Customer Paused** status. The Windows Autopatch service can't overwrite a customer-initiated pause. You must select **Resume** to resume the update. |
| Service Pause | If the Windows Autopatch service has paused an update, the release will have the **Service Pause** status. You must [submit a support request](../operate/windows-autopatch-support-request.md) to resume the update. |
| Customer Pause | If you've paused an update, the release will have the **Customer Pause** status. The Windows Autopatch service can't overwrite an IT admin's pause. You must select **Resume** to resume the update. |
| Customer & Service Pause | If you and Windows Autopatch have both paused an update, the release will have the **Customer & Service Pause** status. If you resume the update, and the **Service Pause** status still remains, you must [submit a support request](../operate/windows-autopatch-support-request.md) for Windows Autopatch to resume the update deployment on your behalf. |
## Remediating Ineligible and/or Not up to Date devices

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windows/deployment/windows-autopatch/prepare/windows-autopatch-enrollment-support-request.md
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@ -14,7 +14,7 @@ msreviewer: hathind
# Submit a tenant enrollment support request
If you need more assistance with tenant enrollment, you can submit support requests to the Windows Autopatch Service Engineering Team in the Windows Autopatch enrollment tool. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
If you need more assistance with tenant enrollment, you can submit support requests to the Windows Autopatch Service Engineering Team in the Windows Autopatch enrollment tool.
> [!NOTE]
> After you've successfully enrolled your tenant, this feature will no longer be accessible. You must [submit a support request through the Tenant administration menu](../operate/windows-autopatch-support-request.md).