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Teresa-Motiv 2019-10-07 15:00:55 -07:00
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10
windows/security/information-protection/bitlocker/ts-bitlocker-recovery-issues.md
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@ -216,7 +216,7 @@ To suspend BitLocker while you install TPM or UEFI firmware updates:
Resume-BitLocker -MountPoint "<DriveLetter>:"
```
## After you install an update to a Hyper V-enabled computer, BitLocker prompts for the recovery key and gives error 0xC0210000
## After you install an update to a Hyper V-enabled computer, BitLocker prompts for the recovery password and gives error 0xC0210000
You have a device that runs Windows 10, version 1703, Windows 10, version 1607, or Windows Server 2016, and Hyper-V is enabled on the device. After you install an affected update and restart the computer, it enters BitLocker recovery mode and you see error code 0xC0210000.
@ -224,13 +224,13 @@ You have a device that runs Windows 10, version 1703, Windows 10, version 1607,
If your device is already in this state, follow these steps:
you can successfully start Windows after suspending BitLocker from the Windows Recovery Environment (WinRE)
you can successfully start Windows after suspending BitLocker from the Windows Recovery Environment (WindowsRE)
1. Retrieve the 48-digit BitLocker recovery key for the operating system drive from your organization's portal or from wherever the key was stored when BitLocker Drive Encryption was first turned on.
1. On the Recovery screen, press Enter. When prompted, enter the recovery key.
1. Retrieve the 48-digit BitLocker recovery password for the operating system drive from your organization's portal or from wherever the key was stored when BitLocker Drive Encryption was first turned on.
1. On the Recovery screen, press Enter. When prompted, enter the recovery password.
1. If your device starts in the Windows Recovery Environment (WindowsRE) and prompts for the recovery key again, select **Skip the drive**.
1. Select **Advanced options** > **Troubleshoot** > **Advanced options** > **Command Prompt**.
1. In the Command Prompt window, run the following commands:
1. In the Command Prompt window, run the following commands:
```cmd
Manage-bde -unlock c: -rp <48 digit numerical recovery password separated by “-“ in 6 digit group>
Manage-bde -protectors -disable c: