Merged PR 15134: add new topic (ssd replacement)

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Jeanie Decker 2019-04-08 15:44:39 +00:00
commit 3c89731888
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### [Enable 802.1x wired authentication](enable-8021x-wired-authentication.md)
### [Using a room control system](use-room-control-system-with-surface-hub.md)
### [Using the Surface Hub Recovery Tool](surface-hub-recovery-tool.md)
### [Surface Hub SSD replacement](surface-hub-ssd-replacement.md)
## [PowerShell for Surface Hub](appendix-a-powershell-scripts-for-surface-hub.md)
## [How Surface Hub addresses Wi-Fi Direct security issues](surface-hub-wifi-direct.md)
## [Top support solutions for Surface Hub](support-solutions-surface-hub.md)

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@ -21,6 +21,7 @@ New or changed topic | Description
[Surface Hub Site Readiness Guide](surface-hub-site-readiness-guide.md) | New; previously available for download only
[Technical information for 55” Microsoft Surface Hub](surface-hub-technical-55.md) | New; previously available for download and on [Surface Hub Tech Spec](https://support.microsoft.com/help/4483539/surface-hub-tech-spec)
[Technical information for 84” Microsoft Surface Hub ](surface-hub-technical-84.md) | New; previously available for download and on [Surface Hub Tech Spec](https://support.microsoft.com/help/4483539/surface-hub-tech-spec)
[Surface Hub SSD replacement](surface-hub-ssd-replacement.md) | New; previously available for download only
## July 2018

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@ -41,6 +41,7 @@ Learn about managing and updating Surface Hub.
[Enable 802.1x wired authentication](enable-8021x-wired-authentication.md) | 802.1x Wired Authentication MDM policies have been enabled on Surface Hub devices.
| [Using a room control system](https://technet.microsoft.com/itpro/surface-hub/use-room-control-system-with-surface-hub) | Room control systems can be used with your Microsoft Surface Hub.|
[Using the Surface Hub Recovery Tool](surface-hub-recovery-tool.md) | Use the Surface Hub Recovery Tool to re-image the Surface Hub SSD.
[Surface Hub SSD replacement](surface-hub-ssd-replacement.md) | Learn how to remove and replace the solid state drive in your Surface Hub.
## Related topics

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@ -20,7 +20,6 @@ This topic provides links to useful Surface Hub documents, such as product datas
| [Surface Hub Quick Reference Guide (PDF)](https://download.microsoft.com/download/9/E/E/9EE660F8-3FC6-4909-969E-89EA648F06DB/Surface%20Hub%20Quick%20Reference%20Guide_en-us.pdf) | Use this quick reference guide to get information about key features and functions of the Surface Hub. |
| [Surface Hub User Guide (PDF)](https://download.microsoft.com/download/3/6/B/36B6331E-0C63-4E71-A05D-EE88D05081F8/surface-hub-user-guide-en-us.pdf) | Learn how to use Surface Hub in scheduled or ad-hoc meetings. Invite remote participants, use the built-in tools, save data from your meeting, and more. |
| [Surface Hub Replacement PC Drivers](https://www.microsoft.com/download/details.aspx?id=52210) | The Surface Hub Replacement PC driver set is available for those customers who have chosen to disable the Surface Hubs internal PC and use an external computer with their 84” or 55” Surface Hub. This download is meant to be used with the Surface Hub Admin Guide , which contains further details on configuring a Surface Hub Replacement PC. |
| [Surface Hub SSD Replacement Guide (PDF)](https://download.microsoft.com/download/1/F/2/1F202254-7156-459F-ABD2-39CF903A25DE/surface-hub-ssd-replacement-guide_en-us.pdf) | Learn how to replace the solid state drive (SSD) for the 55- and 84-inch Surface Hub. |
| [Microsoft Surface Hub Rollout and Adoption Success Kit (ZIP)](https://download.microsoft.com/download/F/A/3/FA3ADEA4-4966-456B-8BDE-0A594FD52C6C/Surface_Hub_Adoption_Kit_Final_0519.pdf) | Best practices for generating awareness and implementing change management to maximize adoption, usage, and benefits of Microsoft Surface Hub. The Rollout and Adoption Success Kit zip file includes the Rollout and Adoption Success Kit detailed document, Surface Hub presentation, demo guidance, awareness graphics, and more. |
| [Unpacking Guide for 84-inch Surface Hub (PDF)](https://download.microsoft.com/download/5/2/B/52B4007E-D8C8-4EED-ACA9-FEEF93F6055C/84_Unpacking_Guide_English_French-Spanish.pdf) | Learn how to unpack your 84-inch Surface Hub efficiently and safely. [Watch the video (opens in a pop-up media player)](http://compass.xbox.com/assets/75/2b/752b73dc-6e9d-4692-8ba1-0f9fc03bff6b.mov?n=04.07.16_installation_video_03_unpacking_84.mov) |
| [Unpacking Guide for 55-inch Surface Hub (PDF)](https://download.microsoft.com/download/2/E/7/2E7616A2-F936-4512-8052-1E2D92DFD070/55_Unpacking_Guide_English-French-Spanish.PDF) | Learn how to unpack your 55-inch Surface Hub efficiently and safely. [Watch the video (opens in a pop-up media player)](http://compass.xbox.com/assets/a9/d6/a9d6b4d7-d33f-4e8b-be92-28f7fc2c06d7.mov?n=04.07.16_installation_video_02_unpacking_55.mov) |

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The [Microsoft Surface Hub Recovery Tool](https://www.microsoft.com/download/details.aspx?id=52210) helps you re-image your Surface Hub Solid State Drive (SSD) using a Windows 10 desktop device, without calling support or replacing the SSD. With this tool, you can reimage an SSD that has an unknown Administrator password, boot errors, was unable to complete a cloud recovery, or for a device that has an older version of the operating system. The tool will not fix physically damaged SSDs.
To re-image the Surface Hub SSD using the Recovery Tool, you'll need to remove the SSD from the Surface Hub, connect the drive to the USB-to-SATA cable, and then connect the cable to the desktop PC on which the Recovery Tool is installed. For more information on how to remove the existing drive from your Surface Hub, please refer to the [Surface Hub SSD Replacement Guide (PDF)](https://download.microsoft.com/download/1/F/2/1F202254-7156-459F-ABD2-39CF903A25DE/surface-hub-ssd-replacement-guide_en-us.pdf).
To re-image the Surface Hub SSD using the Recovery Tool, you'll need to remove the SSD from the Surface Hub, connect the drive to the USB-to-SATA cable, and then connect the cable to the desktop PC on which the Recovery Tool is installed. For more information on how to remove the existing drive from your Surface Hub, see [Surface Hub SSD replacement](surface-hub-ssd-replacement.md).
>[!IMPORTANT]
>Do not let the device go to sleep or interrupt the download of the image file.
@ -73,7 +73,8 @@ Install Surface Hub Recovery Tool on the host PC.
![Download the image?](images/shrt-download.png)
5. When the download is complete, the tool instructs you to connect an SSD drive. If the tool is unable to locate the attached drive, there is a good chance that the cable being used is not reporting the name of the SSD to Windows. The imaging tool must find the name of the drive as "LITEON L CH-128V2S USB Device" before it can continue. For more information on how to remove the existing drive from your Surface Hub, please refer to the [Surface Hub SSD Replacement Guide (PDF)](https://download.microsoft.com/download/1/F/2/1F202254-7156-459F-ABD2-39CF903A25DE/surface-hub-ssd-replacement-guide_en-us.pdf).
5. When the download is complete, the tool instructs you to connect an SSD drive. If the tool is unable to locate the attached drive, there is a good chance that the cable being used is not reporting the name of the SSD to Windows. The imaging tool must find the name of the drive as "LITEON L CH-128V2S USB Device" before it can continue. For more information on how to remove the existing drive from your Surface Hub, see [Surface Hub SSD replacement](surface-hub-ssd-replacement.md).
![Connect SSD](images/shrt-drive.png)

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---
title: Surface Hub SSD replacement
description: Learn how to replace the solid state drive in a Surface Hub.
ms.prod: surface-hub
ms.sitesec: library
author: jdeckerms
ms.author: jdecker
ms.topic: article
ms.localizationpriority: medium
---
# Surface Hub SSD replacement
You might need to remove the solid state drive (SSD) from your Surface Hub so that you can reimage it using the [Surface Hub Recovery Tool](surface-hub-recovery-tool.md) or because you've been sent a replacement drive. You would reimage your SSD when the operating system is no longer bootable, such as from a Windows update failure, BitLocker issues, reset failure, or hardware failure.
>[!WARNING]
>Make sure the Surface Hub is turned off at the AC switch.
1. Locate the SSD compartment door on the rear, upper portion of the Surface Hub in the locations illustrated below. The door is identifiable as it doesn't have open ventilation slots.
![SSD compartment door](images/ssd-location.png)
*Surface Hub hard drive locations*
2. Locate the locking tab on the hard drive compartment door. On the Surface Hub 55, the locking tab will be located on the left-hand side of the door. On the Surface Hub 84, it will be on the right-hand side as shown in the illustration.
![SSD compartment locking tab](images/ssd-lock-tab.png)
*Locking tab on hard drive compartment door*
3. Lift open the compartment door to access the hard drive.
![Lift](images/ssd-lift-door.png)
*Lift compartment door*
4. Locate the pull tab, which may be partially hidden under the rear cover. Pull on the tab to eject the hard drive from the compartment.
![Pull](images/ssd-pull-tab.png)
*Pull tab*
5. Slide the replacement drive into place until you hear it click.
![Slide in drive](images/ssd-click.png)
*Slide replacement drive into place*
6. Close the compartment door.
7. Apply power to the Surface Hub.

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---
title: Technical information for 55" Surface Hub
description:
description: Specifications for the 55" Surface Hub
ms.prod: surface-hub
ms.sitesec: library
author: jdeckerms

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---
title: Technical information for 84" Surface Hub
description:
description: Specifications for the 84" Surface Hub
ms.prod: surface-hub
ms.sitesec: library
author: jdeckerms