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Merge pull request #3132 from MicrosoftDocs/evmill-recovery2

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HL2 Recovery page + troubleshooting changes
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Gary Moore
2020-06-22 16:08:47 -07:00
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parent 671293f4cf fb33d8d7d6
commit 405fbe6aff
4 changed files with 16 additions and 16 deletions
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4
devices/hololens/TOC.md
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@ -57,8 +57,8 @@
# Update, troubleshoot, or recover HoloLens
## [Update HoloLens](hololens-update-hololens.md)
## [Restart, reset, or recover HoloLens](hololens-recovery.md)
## [Restart, reset, or recover HoloLens 1st Gen](hololens1-recovery.md)
## [Restart, reset, or recover HoloLens 2](hololens-recovery.md)
## [Restart, reset, or recover HoloLens (1st gen) ](hololens1-recovery.md)
## [Troubleshoot HoloLens issues](hololens-troubleshooting.md)
## [Collect diagnostic information from HoloLens devices](hololens-diagnostic-logs.md)
## [Known issues for HoloLens](hololens-known-issues.md)

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devices/hololens/hololens-recovery.md
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@ -49,11 +49,11 @@ Under certain circumstances the customer may be required to manually reset the d
### Standard procedure
1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable.
2. Press and hold the power button for 15 seconds. All LEDs should be off.
2. Press and hold the **power button** for 15 seconds. All LEDs should be off.
3. Wait 2-3 seconds and Short press the power button, the LEDs close to the power button will light up and the device will start to boot.
3. Wait 2-3 seconds and Short press the **power button**, the LEDs close to the power button will light up and the device will start to boot.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the “Windows” key and then the “x” key and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below:
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below:
![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png)
@ -63,13 +63,13 @@ If the standard reset procedure does not work, you can use the hard-reset proced
1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable.
2. Hold volume down + power for 15 seconds.
2. Hold **volume down + power button** for 15 seconds.
3. The device will automatically reboot.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the “Windows” key and then the “x” key and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below.
![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png)
![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLens_DeviceManager.png)
## Clean reflash the device
@ -97,11 +97,11 @@ If the device does not boot correctly you may need to put the HoloLens 2 device
1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable.
2. Press and hold the power button for 15 seconds. All LEDs should turn off.
2. Press and hold the **power button** for 15 seconds. All LEDs should turn off.
3. While pressing the volume up button, press and release the power button to boot the device. Wait 10 seconds before releasing the volume up button. Out of the 5 LEDs on the device, only the middle LED will light up.
3. While pressing the **volume up button**, press and release the **power button** to boot the device. Wait 15 seconds before releasing the volume up button. Out of the 5 LEDs on the device, only the middle LED will light up.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the “Windows” key and then the “x” key and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the image below.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the image below.
![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png)

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devices/hololens/hololens-troubleshooting.md
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@ -27,14 +27,14 @@ This article describes how to resolve several common HoloLens issues.
If your HoloLens won't start:
- If the LEDs next to the power button don't light up, or only one LED briefly blinks, you may need to charge your HoloLens.
- If the LEDs light up when you press the power button but you can't see anything on the displays, hold the power button until all five of the LEDs turn off.
- If the LEDs next to the power button don't light up, or only one LED briefly blinks, you may need to [charge your HoloLens.](hololens-recovery.md#charging-the-device)
- If the LEDs light up when you press the power button but you can't see anything on the displays, [preform a hard reset of the device](hololens-recovery.md#hard-reset-procedure).
If your HoloLens becomes frozen or unresponsive:
- Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 10 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again.
- Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 15 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again.
If these steps don't work, you can try [recovering your device](hololens-recovery.md).
If these steps don't work, you can try [recovering your HoloLens 2 device](hololens-recovery.md) or [HoloLens (1st gen) device.](hololens1-recovery.md)
## Holograms don't look good
@ -92,6 +92,6 @@ You'll need to free up some storage space by doing one or more of the following:
The most likely problem is that you're running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space.
## The HoloLens emulators isn't working
## The HoloLens emulator isn't working
Information about the HoloLens emulator is located in our developer documentation. Read more about [troubleshooting the HoloLens emulator](https://docs.microsoft.com/windows/mixed-reality/using-the-hololens-emulator#troubleshooting).

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