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---
title: General Data Privacy Regulation and Surface Hub
description: Informs users who are subject to EU data protection laws of their options regarding how to delete or restrict diagnostic data produced by Surface Hub.
ms.assetid: 087713CF-631D-477B-9CC6-EFF939DE0186
ms.reviewer:
manager:
keywords: GDPR
ms.prod: surface-hub
ms.sitesec: library
author: Teresa-MOTIV
ms.author: v-tea
ms.topic: article
ms.localizationpriority: medium
---
# General Data Privacy Regulation and Surface Hub
In May 2018, a European privacy law, the General Data Protection Regulation (GDPR), took effect. The GDPR imposes new rules on companies, government agencies, non-profits, and other organizations that offer goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents.
Surface Hub customers concerned about privacy under the new GDPR regulations can manage their device privacy with the following options that are provided by Microsoft:
* **Option 1:** Surface Hub devices in regions enforcing GDPR regulations will install KB4284830 when publicly available to automatically reduce diagnostic data emission to basic. Customers opting to provide a higher level of diagnostic data can use the Surface Hub Settings application or Mobile Device Management to override the default basic setting.
* **Option 2:** Surface Hub customers who want to remove any existing diagnostic data can download the **Surface Hub Delete Diagnostic Data** application from the Microsoft Store. This app will allow customers to request deletion of associated diagnostic data directly from their Surface Hub device.
Microsoft has extensive expertise in protecting data, championing privacy, and complying with complex regulations, and currently complies with both EU-U.S. Privacy Shield and EU Model Clauses. We believe that the GDPR is an important step forward for clarifying and enabling individual privacy rights. We want to help you focus on your core business while efficiently preparing for the GDPR.

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---
title: What to do if the Connect app in Surface Hub exits unexpectedly
description: Describes how to resolve an issue where the Connect app in Surface Hub exits to the Welcome screen after cycling through inputs.
ms.assetid: 9576f4e4-d936-4235-8a03-d8a6fe9e8fec
ms.reviewer:
manager:
keywords: surface, hub, connect, input, displayport
ms.prod: surface-hub
ms.sitesec: library
author: todmccoy
ms.author: v-todmc
ms.topic: article
ms.localizationpriority: medium
---
# What to do if the Connect app in Surface Hub exits unexpectedly
At times, a wired Connect session that is started from the Welcome screen by connecting a DisplayPort input will exit back to the Welcome screen after using the side keypad or the source button to cycle through all source inputs.
This is an issue in the Connect app and its default full-screen state. By changing the size of the app, or by selecting a DisplayPort input thumbnail in the Connect app, you can prevent input cycling from affecting the app.
The way to resolve this issue is to first launch the Connect app from the Welcome screen, and THEN connect a DisplayPort input. If the input is already connected, manually select the thumbnail.

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---
title: Known issues and additional information about Microsoft Surface Hub
description: Outlines known issues with Microsoft Surface Hub.
ms.assetid: aee90a0c-fb05-466e-a2b1-92de89d0f2b7
ms.reviewer:
manager:
keywords: surface, hub, issues
ms.prod: surface-hub
ms.sitesec: library
author: todmccoy
ms.author: v-todmc
ms.topic: article
ms.localizationpriority: medium
---
# Known issues and additional information about Microsoft Surface Hub
We're listening. Quality is a top priority, and we want to keep you informed about issues impacting customers. The following are some known issues of Microsoft Surface Hub:
- **Skype for Business isn't using proxy for media traffic with RS2**
<br/>For some Surface Hub users who are behind a proxy, Skype for Business won't use the proxy server for media. However, the Surface Hub will be able to sign in to the account. We received your feedback and are aware of the media traffic issue when you are using proxy. We're actively investigating this issue and will release fixes as soon as a solution is identified and tested.
- **For AAD joined devices, when a user tries to sign in to "My meetings & files", Surface Hub reports that there is no Internet connection**
<br/>Were aware of a set of issues that affect sign-in and document access on Surface Hub. We're actively investigating these issues. As a workaround until a resolution is released, customers can reset their devices and set up their Hub to use a local admin account. After reconfiguring to use the local admin account, "My meetings and files" will work as expected.
- **Single sign-in when Azure AD joined**
<br/>Surface Hub was designed for communal spaces, which impacts the way user credentials are stored. Because of this, there are currently limitations in how single sign-in works when devices are Azure AD joined. Microsoft is aware of this limitation and is actively investigating options for a resolution.
- **Miracast over Infrastructure projection to Surface Hub fails if the Surface Hub has a dot character (.) in the friendly name**
<br/>Surface Hub users may experience issues projecting to their device if the Friendly Name includes a period or dot in the name (.) -- for example, "Conf.Room42". To work around the issue, change the Friendly Name of the Hub in **Settings** > **Surface Hub** > **About**, and then restart the device. Microsoft is working on a solution to this issue.

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---
title: Surface Hub may install updates and restart outside maintenance hours
description: troubleshooting information for Surface Hub regarding automatic updates
ms.assetid: 6C09A9F8-F9CF-4491-BBFB-67A1A1DED0AA
ms.reviewer:
manager:
keywords: surface hub, maintenance window, update
ms.prod: surface-hub
ms.sitesec: library
author: Teresa-MOTIV
ms.author: v-tea
ms.topic: article
ms.localizationpriority: medium
---
# Surface Hub may install updates and restart outside maintenance hours
Under specific circumstances, Surface Hub installs updates during business hours instead of during the regular maintenance window. The device then restarts if it is necessary. You cannot use the device until the process is completed.
> [!NOTE]
> This isn't expected behavior for missing a maintenance window. It occurs only if the device is out-of-date for a long time.
## Cause
To ensure that Surface Hub remains available for use during business hours, the Hub is configured to perform administrative functions during a maintenance window that is defined in Settings (see "References," below). During this maintenance period, the Hub automatically installs any available updates through Windows Update or Windows Server Update Service (WSUS). Once updates are complete, the Hub may restart.
Updates can be installed during the maintenance window only if the Surface Hub is turned on but not in use or reserved. For example, if the Surface Hub is scheduled for a meeting that lasts 24 hours, any updates that are scheduled to be installed will be deferred until the Hub is available during the next maintenance window. If the Hub continues to be busy and misses multiple maintenance windows, the Hub will eventually begin to install and download updates. This can occur during or outside the maintenance window. Once the download and installation has begun, the device may restart.
## To avoid this issue
It's important that you set aside maintenance time for Surface Hub to perform administrative functions. Reserving the Surface Hub for 24 hour intervals or using the device during the maintenance window delays installing updates. We recommend that you not use or reserve the Hub during scheduled maintenance period. A two-hour window should be reserved for updating.
One option that you can use to control the availability of updates is Windows Server Update Service (WSUS). WSUS provides control over what updates are installed and when.
## References
[Update the Surface Hub](first-run-program-surface-hub.md#update-the-surface-hub)
[Maintenance window](manage-windows-updates-for-surface-hub.md#maintenance-window)
[Deploy Windows 10 updates using Windows Server Update Services (WSUS)](/windows/deployment/update/waas-manage-updates-wsus)

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@ -97,6 +97,10 @@ There are three ways to mount your Surface Hub:
- **Floor support mount**: Supports Surface Hub on the floor while it is permanently anchored to a conference space wall.
- **Rolling stand**: Supports Surface Hub and lets you move it to other conference locations. For links to guides that provide details about each mounting method, including building requirements, see http://www.microsoft.com/surface/support/surface-hub.
For specifications on available mounts for the original Surfae Hub, see the following:
- [Surface Hub Mounts and Stands Datasheet](http://download.microsoft.com/download/5/0/1/501F98D9-1BCC-4448-A1DB-47056CEE33B6/20160711_Surface_Hub_Mounts_and_Stands_Datasheet.pdf)
- [Surface Hub Stand and Wall Mount Specifications](http://download.microsoft.com/download/7/A/7/7A75BD0F-5A46-4BCE-B313-A80E47AEB581/20160720_Combined_Stand_Wall_Mount_Drawings.pdf)
## The Connect experience

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---
title: Surface Hub update history
description: Surface Hub update history
ms.assetid: d66a9392-2b14-4cb2-95c3-92db0ae2de34
ms.reviewer:
manager:
keywords:
ms.prod: surface-hub
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: medium
---
# Surface Hub update history
Windows 10 was designed to be a service, which means it automatically gets better through periodic software updates. The great news is that you usually dont have to do anything to get the latest Windows 10 updates—they'll download and install whenever theyre available.
Most Windows updates focus on performance and security improvements to keep you going 24/7.
One thing were hearing from you is that you want to know more about what's in our Windows 10 updates, so we're providing more details on this page. In the list below, the most recent Windows update is listed first. Installing the most recent update ensures that you also get any previous updates you might have missed, including security updates. Microsoft Store apps are updated through the Microsoft Store (managed by the Surface Hub's system administrator). Details about app updates are provided on a per-app basis.
We'll be refreshing this page as new updates are released, so stay tuned for the latest info. And thank you for helping us learn and get better with each update!
Please refer to the “[Surface Hub Important Information](https://support.microsoft.com/products/surface-devices/surface-hub)” page for related topics on current and past releases that may require your attention.
## Windows 10 Team Creators Update 1703
<details>
<summary>May 28, 2019—update for Team edition based on KB4499162* (OS Build 15063.1835)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Ensures that Surface Hub users aren't prompted to enter proxy credentials after the "Use device account credentials" feature has been enabled.
* Resolves an issue where Skype connections fail periodically because audio/video isn't using the correct proxy.
* Adds support for TLS 1.2 in Skype for Business.
* Resolves a SIP connection failure in the Skype client when the Skype server has TLS 1.0 or TLS 1.1 disabled.
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4499162](https://support.microsoft.com/help/4499162)
</details>
<details>
<summary>April 25, 2019—update for Team edition based on KB4493436* (OS Build 15063.1784)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Resolves video and audio sync issue with some USB devices that are connected to the Surface Hub.
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4493436](https://support.microsoft.com/help/4493436)
</details>
<details>
<summary>November 27, 2018—update for Team edition based on KB4467699* (OS Build 15063.1478)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Addresses an issue that prevents some users from Signing-In to “My Meetings and Files.”
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KBKB4467699](https://support.microsoft.com/help/KB4467699)
</details>
<details>
<summary>October 18, 2018 —update for Team edition based on KB4462939* (OS Build 15063.1418)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Skype for Business fixes:
* Resolves Skype for Business connection issue when resuming from sleep
* Resolves Skype for Business network connection issue, when device is connected to Internet
* Resolves Skype for Business crash when searching for users from directory
* Resolves issue where the Hub mistakenly reports “No Internet connection” in enterprise proxy environments.
* Implemented a feature allowing customers to op-in to a new Whiteboard experience.
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4462939](https://support.microsoft.com/help/4462939)
</details>
<details>
<summary>August 31, 2018 —update for Team edition based on KB4343889* (OS Build 15063.1292)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Adds support for Microsoft Teams
* Resolves task management issue with Intune registration
* Enables Administrators to disable Instant Messaging and Email services for the Hub
* Additional bug fixes and reliability improvements for the Surface Hub Skype for Business App
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4343889](https://support.microsoft.com/help/4343889)
</details>
<details>
<summary>June 21, 2018 —update for Team edition based on KB4284830* (OS Build 15063.1182)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Telemetry change in support of GDPR requirements in EMEA
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4284830](https://support.microsoft.com/help/KB4284830)
</details>
<details>
<summary>April 17, 2018 —update for Team edition based on KB4093117* (OS Build 15063.1058)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Resolves a wired projection issue
* Enables bulk update for certain MDM (Mobile Device Management) policies
* Resolves phone dialer issue with international calls
* Addresses image resolution issue when 2 Surface Hubs join the same meeting
* Resolves OMS (Operations Management Suite) certificate handling error
* Addresses a security issue when cleaning up at the end of a session
* Addresses Miracast issue, when Surface Hub is specified to channels 149 through 165
* Channels 149 through 165 will continue to be unusable in Europe, Japan or Israel due to regional governmental regulations
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4093117](https://support.microsoft.com/help/4093117)
</details>
<details>
<summary>February 23, 2018 —update for Team edition based on KB4077528* (OS Build 15063.907)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Resolved an issue where MDM settings were not being correctly applied
* Improved Cleanup process
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4077528](https://support.microsoft.com/help/4077528)
</details>
<details>
<summary>January 16, 2018 —update for Team edition based on KB4057144* (OS Build 15063.877)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Adds ability to manage Start Menu tile layout via MDM
* MDM bug fix on password rotation configuration
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4057144](https://support.microsoft.com/help/4057144)
</details>
<details>
<summary>December 12, 2017 —update for Team edition based on KB4053580* (OS Build 15063.786)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Resolves camera video flashes (tearing or flickers) during Skype for Business calls
* Resolves Notification Center SSD ID issue
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4053580](https://support.microsoft.com/help/4053580)
</details>
<details>
<summary>November 14, 2017 —update for Team edition based on KB4048954* (OS Build 15063.726)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Feature update that allows customers to enable 802.1x wired network authentication using MDM policy.
* A feature update that enables users to dynamically select an application of their choice when opening a file.
* Fix that ensures that End Session cleanup fully removes all connections between the users account and the device.
* Performance fix that improves cleanup time as well as Miracast connection time.
* Introduces Easy Authentication utilization during ad-hock meetings.
* Fix that ensures service components to use the same proxy that is configured across the device.
* Reduces and more thoroughly secures the telemetry transmitted by the device, reducing bandwidth utilization.
* Enables a feature allowing users to provide feedback to Microsoft after a meeting concludes.
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4048954](https://support.microsoft.com/help/4048954)
</details>
<details>
<summary>October 10, 2017 —update for Team edition based on KB4041676* (OS Build 15063.674)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Skype for Business
* Resolves issue that required a device reboot when resuming from sleep.
* Fixes issue where external contacts did not resolve through Skype Online Hub account.
* PowerPoint
* Fixes problem where some PowerPoint presentations would not project on Hub.
* General
* Fix to resolve issue where USB port could not be disabled by System Administrator.
*[KB4041676](https://support.microsoft.com/help/4041676)
</details>
<details>
<summary>September 12, 2017 —update for Team edition based on KB4038788* (OS Build 15063.605) </summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Security
* Resolves issue with Bitlocker when device wakes from sleep.
* General
* Reduces frequency/amount of device health telemetry, improving system performance.
* Fixes issue that prevented device from collecting system logs.
*[KB4038788](https://support.microsoft.com/help/4038788)
</details>
<details>
<summary>August 1, 2017 — update for Team edition based on KB4032188* (OS Build 15063.498)</summary>
* Skype for Business
* Resolves Skype for Business Sign-In issue, which required retry or system reboot.
* Resolves Skype for Business meeting time being incorrectly displayed.
* Fixes to improve Surface Hub Skype for Business reliability.
*[KB4032188](https://support.microsoft.com/help/4032188)
</details>
<details>
<summary>June 27, 2017 — update for Team edition based on KB4022716* (OS Build 15063.442)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Address NVIDIA driver crashes that may necessitate sleeping 84” Surface Hub to power down, requiring a manual restart.
* Resolved an issue where some apps fail to launch on an 84” Surface Hub.
*[KB4022716](https://support.microsoft.com/help/4022716)
</details>
<details>
<summary>June 13, 2017 — update for Team edition based on KB4022725* (OS Build 15063.413)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* General
* Resolved Pen ink dropping issues with pens
* Resolved issue causing extended time to “cleanup” meeting
*[KB4022725](https://support.microsoft.com/help/4022725)
</details>
<details>
<summary>May 24, 2017 — update for Team edition based on KB4021573* (OS Build 15063.328)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* General
* Resolved issue with proxy setting retention during update issue
*[KB4021573](https://support.microsoft.com/help/4021573)
</details>
<details>
<summary>May 9, 2017 — update for Team edition based on KB4016871* (OS Build 15063.296)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* General
* Addressed sleep/wake cycle issue
* Resolved several Reset and Recovery issues
* Addressed Update History tab issue
* Resolved Miracast service launch issue
* Apps
* Fixed App package update error
*[KB4016871](https://support.microsoft.com/help/4016871)
</details>
<details>
<summary>Windows 10 Team Creators Update 1703 for Surface Hub — General Release notes (OS Build 15063.0)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Evolving the large screen experience
* Improved the meeting carousel in Welcome and Start
* Join meetings and end the session directly from the Start menu
* Apps can utilize more of the screen during a session
* Simplified Skype controls
* Improved mechanisms for providing feedback
* Access My Personal Content*
* Personal single sign-on from Welcome or Start
* Join meetings and end the session directly from the Start menu
* Access personal files through OneDrive for Business directly from Start
* Pre-populated attendee sign-in
* Streamlined authentication flows with “Authenticator” app**
* Deployment & Manageability
* Simplified OOBE experience through bulk provisioning
* Cloud-based device recovery service
* Enterprise client certificate support
* Improved proxy credential support
* Added and /improved Skype Quality of Service (QoS) configuration support
* Added ability to set default device volume in Settings
* Improved MDM support for Surface Hub [settings](https://docs.microsoft.com/surface-hub/remote-surface-hub-management)
* Improved Security
* Added ability to restrict USB drives to BitLocker only
* Added ability to disable USB ports via MDM
* Added ability to disable “Resume session” functionality on timeout
* Addition of wired 802.1x support
* Audio and Projection
* Dolby Audio “Human Speaker” enhancements
* Reduced “pen tap” sounds when using Pen during Skype for Business calls
* Added support for Miracast infrastructure connections
* Reliability and Performance fixes
* Resolved several Reset and Recovery issues
* Resolved Surface Hub Exchange authentication issue when utilizing client certificates
* Improved Wi-Fi network connection and credentials stability
* Fixed Miracast audio popping and sync issues during video playback
* Included setting to disable auto connect behavior
*Single sign-in feature requires use of Office365 and OneDrive for Business
**Refer to Admin Guide for service requirements
</details>
## Windows 10 Team Anniversary Update 1607
<details>
<summary>March 14th, 2017 — update for Team edition based on KB4013429* (OS Build 14393.953)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* General
* Security fix for File Explorer to prevent navigation to restricted file locations
* Skype for Business
* Fix to address latency during Remote Desktop based screen sharing
*[KB4013429](https://support.microsoft.com/help/4013429)
</details>
<details>
<summary>January 10th, 2017 — update for Team edition based on KB4000825* (OS Build 14393.693)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Enabled selection of 106/109 Keyboard Layouts for use with physical Japanese keyboards
*[KB4000825](https://support.microsoft.com/help/4000825)
</details>
<details>
<summary>December 13, 2016 — update for Team edition based on KB3206632* (OS Build 14393.576)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Resolves wired connection audio distortion issue
*[KB3206632](https://support.microsoft.com/help/3206632)
</details>
<details>
<summary>November 4, 2016 — update for Windows 10 Team Anniversary edition based on KB3200970* (OS Build 14393.447)</summary>
This update to the Windows 10 Team Anniversary Update (version 1607) for Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Skype for Business bug fixes to improve reliability
*[KB3200970](https://support.microsoft.com/help/3200970)
</details>
<details>
<summary>October 25, 2016 — update for Team edition based on KB3197954* (OS Build 14393.351)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Enabling new Sleep feature in OS and Bios to reduce the Surface Hubs power consumption and improve its long-term reliability
* General
* Resolves scenarios where the on-screen keyboard would sometimes not appear
* Resolves Whiteboard application shift that occasionally occurs when opening scheduled meeting
* Resolves issue that prevented Admins from changing the local administrator password, after device has been Reset
* BIOS change resolving issue with status bar tracking during device Reset
* UEFI update to resolve powering down issues
*[KB3197954](https://support.microsoft.com/help/3197954)
</details>
<details>
<summary>October 11, 2016 — update for Team edition based on KB3194496* (OS Build 14393.222)</summary>
This update brings the Windows 10 Team Anniversary Update to Surface Hub and includes quality improvements and security fixes. (Your device will be running Windows 10 Version 1607 after it's installed.) Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Skype for Business
* Performance improvements when joining meetings, including issues when joining a meeting using federated accounts
* Video Based Screen Sharing (VBSS) support now available on Skype for Business for Surface Hub
* Resolved disconnection after 5 minutes of idle time issue
* Resolved Skype Hub-to-Hub screen sharing failure
* Improvements to Skype video, including:
* Loss of video during meeting with multiple video presenters
* Video cropping during calls
* Outgoing call video not displaying for other participants
* Addressed issue with UPN sign in error
* Addressed issue with dial pad during use of Session Initiation Protocol (SIP) calls
* Whiteboard
* User can now save and recall Whiteboard sessions using OneDrive online service (via Share functionality)
* Improved launching Whiteboard when removing pen from dock
* Apps
* Pre-installed OneDrive app, for access to your personal and work files
* Pre-installed Photos app, to view photos and video
* Pre-installed PowerBI app, to view dashboards
* The Office apps Word, Excel, PowerPoint are all ink-enabled
* Edge on Surface Hub now supports Flash-based websites
* General
* Enabled Audio Device Selection (for Surface Hubs attached using external audio devices)
* Enabled support for HDCP on DisplayPort output connector
* System UI changes to settings for usability optimization (refer to [User and Admin Guides](http://www.microsoft.com/surface/support/surface-hub) for additional details)
* Bug fixes and performance optimizations to speed up the Azure Active Directory sign-in flow
* Significantly improved time needed to reset and restore Surface Hub
* Windows Defender UI has been added within settings
* Improved UX touch to start
* Enabled support for greater than 1080p wireless projection via Miracast, on supported devices
* Resolved “Theres no internet connection” and “Appointments may be out of date” false notification states from launch
* Improved reliability of on-screen keyboard
* Additional support for creating Surface Hub provisioning packages using Windows Imaging & Configuration Designer (ICD) and improved Surface Hub monitoring solution on Operations Management Suite (OMS)
*[KB3194496](https://support.microsoft.com/help/3194496)
</details>
## Updates for Windows 10 Version 1511
<details>
<summary>November 4, 2016 — update for Windows 10 Team (version 1511) on KB3198586* (OS Build 10586.679)</summary>
This update to the Windows 10 Team edition (version 1511) to Surface Hub includes quality improvements and security fixes that are outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history). There are no Surface Hub specific items in this update.
*[KB3198586](https://support.microsoft.com/help/3198586)
</details>
<details>
<summary>July 12, 2016 — KB3172985* (OS Build 10586.494)</summary>
This update includes quality improvements and security fixes. No new operating system features are being introduced in this update. Key changes specific to the Surface Hub (those not already included in the [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history)), include:
* Fixed issue that caused Windows system crashes
* Fixed issue that caused repeated Edge crashes
* Fixed issue causing pre-shutdown service crashes
* Fixed issue where some app data wasnt properly removed after a session
* Updated Broadcom NFC driver to improve NFC performance
* Updated Marvell Wi-Fi driver to improve Miracast performance
* Updated Nvidia driver to fix a display bug in which 84" Surface Hub devices show dim or fuzzy content
* Numerous Skype for Business issues fixed, including:
* Issue that caused Skype for Business to disconnect during meetings
* Issue in which users were unable to join meetings when the meeting organizer was on a federated configuration
* Enabling Skype for Business application sharing
* Issue that caused Skype application crashes
* Added a prompt in “Settings” to inform users that the OS can become corrupted if device reset is interrupted before completion
*[KB3172985](https://support.microsoft.com/help/3172985)
</details>
<details>
<summary>June 14, 2016 — KB3163018* (OS Build 10586.420)</summary>
This update to the Surface Hub includes quality improvements and security fixes. No new operating system features are being introduced in this update. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Constrained release. Refer to July 12, 2016 — [KB3172985](https://support.microsoft.com/en-us/help/3172985) (OS Build 10586.494) for Surface Hub specific package details
*[KB3163018](https://support.microsoft.com/help/3163018)
</details>
<details>
<summary>May 10, 2016 — KB3156421* (OS Build 10586.318)</summary>
This update to the Surface Hub includes quality improvements and security fixes. No new operating system features are being introduced in this update. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Fixed issue that prevented certain Store apps (OneDrive) from installing
* Fixed issue that caused touch input to stop responding in applications
*[KB3156421](https://support.microsoft.com/help/3156421)
</details>
<details>
<summary>April 12, 2016 — KB3147458* (OS Build 10586.218)</summary>
This update to the Surface Hub includes quality improvements and security fixes. No new operating system features are being introduced in this update. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Fixed issue where volume level wasnt properly reset between sessions
*[KB3147458](https://support.microsoft.com/help/3147458)
</details>
## Related topics
* [Windows 10 feature road map](http://go.microsoft.com/fwlink/p/?LinkId=785967)
* [Windows 10 release information](http://go.microsoft.com/fwlink/p/?LinkId=724328)
* [Windows 10 November update: FAQ](http://windows.microsoft.com/windows-10/windows-update-faq)
* [Microsoft Surface update history](http://go.microsoft.com/fwlink/p/?LinkId=724327)
* [Microsoft Lumia update history](http://go.microsoft.com/fwlink/p/?LinkId=785968)
* [Get Windows 10](http://go.microsoft.com/fwlink/p/?LinkId=616447)

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---
title: Surface Hub Miracast channels 149-165 not supported in Europe, Japan, Israel
description: Surface Hub Miracast channels 149-165 not supported in Europe, Japan, Israel
ms.assetid: 8af3a832-0537-403b-823b-12eaa7a1af1f
ms.reviewer:
manager:
keywords:
ms.prod: surface-hub
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: medium
---
# Summary
In compliance with regional governmental regulations, all 5-GHz wireless devices in Europe, Japan, and Israel do not support the U-NII-3 band. In Surface Hub, the channels that are associated with U-NII-3 are 149 through 165. This includes Miracast connection on these channels. Therefore, Surface Hubs that are used in Europe, Japan, and Israel can't use channels 149 through 165 for Miracast connection.
## More Information
For more information see the [U-NII](https://en.wikipedia.org/wiki/U-NII) topic on Wikipedia.
> [!NOTE]
> Microsoft provides third-party contact information to help you find additional information about this topic. This information may change without notice. Microsoft does not guarantee the accuracy of third-party information.

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---
title: How to use cloud recovery for BitLocker on a Surface Hub
description: How to use cloud recovery for BitLocker on a Surface Hub
ms.assetid: c0bde23a-49de-40f3-a675-701e3576d44d
ms.reviewer:
manager:
keywords: Accessibility settings, Settings app, Ease of Access
ms.prod: surface-hub
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: medium
---
# Summary
This article describes how to use the cloud recovery function if you are unexpectedly prompted by BitLocker on a Surface Hub device.
> [!NOTE]
> You should follow these steps only if a BitLocker recovery key isn't available.
> [!WARNING]
> * This recovery process deletes the contents of the internal drive. If the process fails, the internal drive will become completely unusable. If this occurs, you will have to log a service request with Microsoft for a resolution.
> * After the recovery process is complete, the device will be reset to the factory settings and returned to its Out of Box Experience state.
> * After the recovery, the Surface Hub must be completely reconfigured.
> [!IMPORTANT]
> This process requires an open Internet connection that does not use a proxy or other authentication method.
## Cloud recovery process
To perform a cloud recovery, follow these steps:
1. Select **Press Esc for more recovery options**.
![Screenshot of Escape](images/01-escape.png)
1. Select **Skip this drive**.
![Screenshot of Skip this drive](images/02-skip-this-drive.png)
1. Select **Recover from the cloud**.
![Screenshot of Recover from the cloud](images/03-recover-from-cloud.png)
1. Select **Yes**.
![Screenshot of Yes](images/04-yes.png)
1. Select **Reinstall**.
![Screenshot of Reinstall](images/05a-reinstall.png)
![Screenshot of Downloading](images/05b-downloading.png)
1. After the cloud recovery process is complete, start the reconfiguration by using the **Out of Box Experience**.
![Screenshot of Out of the Box](images/06-out-of-box.png)
## "Something went Wrong" error message
This error is usually caused by network issues that occur during the recovery download. When this issue occurs, don't turn off the Hub because you won't be able to restart it. If you receive this error message, return to the "Recover from the cloud" step, and then restart the recovery process.
1. Select **Cancel**.
![Screenshot of Cancel](images/07-cancel.png)
1. Select **Troubleshoot**.
![Screenshot of Troubleshoot](images/08-troubleshoot.png)
1. Select **Recover from the cloud**.
![Screenshot of Recover from the cloud](images/09-recover-from-cloud2.png)
1. If the **Wired network isn't found** error occurs, select **Cancel**, and then let the Surface Hub rediscover the wired network.
![Screenshot of Wired network isn't found](images/10-cancel.png)

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---
title: Using the Surface Hub Hardware Diagnostic Tool to test a device account
description: Using the Surface Hub Hardware Diagnostic Tool to test a device account
ms.assetid: a87b7d41-d0a7-4acc-bfa6-b9070f99bc9c
ms.reviewer:
manager:
keywords: Accessibility settings, Settings app, Ease of Access
ms.prod: surface-hub
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: medium
---
# Using the Surface Hub Hardware Diagnostic Tool to test a device account
## Introduction
> [!NOTE]
> The "Account Settings" section of the Surface Hub Hardware Diagnostic tool doesnt collect any information. The email and password that are entered as input are used only directly on your environment and not collected or transferred to anyone. The login information persists only until the application is closed or you end the current session on the Surface Hub.
> [!IMPORTANT]
> * Administrator privileges are not required to run this application.
> * The results of the diagnostic should be discussed with your local administrator before you open a service call with Microsoft.
### Surface Hub Hardware Diagnostic
By default, the [Surface Hub Hardware Diagnostic](https://www.microsoft.com/store/apps/9nblggh51f2g) application isnt installed in earlier versions of the Surface Hub system. The application is available for free from the Microsoft Store. Administrator privileges are required to install the application.
![Screenshot of Hardware Diagnostic](images/01-diagnostic.png)
## About the Surface Hub Hardware Diagnostic Tool
The Surface Hub Hardware Diagnostic tool is an easy-to-navigate tool that lets the user test many of the hardware components within the Surface Hub device. This tool can also test and verify a Surface Hub device account. This article describes how to use the Account Settings test within the Surface Hub Hardware Diagnostic tool.
> [!NOTE]
> The device account for the Surface Hub should be created before any testing is done. The Surface Hub Administrator Guide provides instructions and PowerShell scripts to help you create on-premises, online (Office365), or hybrid device accounts. For more information, go to the [Create and test a device account (Surface Hub)](https://docs.microsoft.com/surface-hub/create-and-test-a-device-account-surface-hub) topic in the guide.
### Device account testing process
1. Navigate to **All Apps**, and then locate the Surface Hub Hardware Diagnostic application.
![Screenshot of All Apps](images/02-all-apps.png)
1. When the application starts, the **Welcome** page provides a text window to document the reason why you are testing the Hub. This note can be saved to USB together with the diagnostic results at the conclusion of testing. After you finish entering a note, select the **Continue** button.
![Screenshot of Welcome](images/03-welcome.png)
1. The next screen provides you the option to test all or some of the Surface Hub components. To begin testing the device account, select the **Test Results** icon.
![Screenshot of Test Results](images/04-test-results-1.png)
![Screenshot of Test Results](images/05-test-results-2.png)
1. Select **Account Settings**.
![Screenshot of Account Settings](images/06-account-settings.png)
The Account Settings screen is used to test your device account.
![Screenshot of Account Settings Details](images/07-account-settings-details.png)
1. Enter the email address of your device account. The password is optional but is recommended. Select the **Test Account** button when you are ready to continue.
![Screenshot of Test Account](images/08-test-account.png)
1. After testing is finished, review the results for the four areas of testing. Each section can be expanded or collapsed by selecting the Plus or Minus sign next to each topic.
**Network**
![Screenshot of Network](images/09-network.png)
**Environment**
![Screenshot of Environment](images/10-environment.png)
**Certificates**
![Screenshot of Certificates](images/11-certificates.png)
**Trust Model**
![Screenshot of Trust Model](images/12-trust-model.png)
## Appendix
### Field messages and resolution
#### Network
Field |Success |Failure |Comment |Reference
|------|------|------|------|------|
Internet Connectivity |Device does have Internet connectivity |Device does not have Internet connectivity |Verifies internet connectivity, including proxy connection |[Configuring a proxy for your Surface Hub](https://blogs.technet.microsoft.com/y0av/2017/12/03/7/)
HTTP Version |1.1 |1.0 |If HTTP 1.0 found, it will cause issue with WU and Store |
Direct Internet Connectivity |Device has a Proxy configured Device has no Proxy configured |N/A |Informational. Is your device behind a proxy? |
Proxy Address | | |If configured, returns proxy address. |
Proxy Authentication |Proxy does not require Authentication |Proxy requires Proxy Auth |Result may be a false positive if a user already has an open session in Edge and has authenticated thru the proxy. |[Configuring a proxy for your Surface Hub](https://blogs.technet.microsoft.com/y0av/2017/12/03/7/)
Proxy Auth Types | | |If proxy authentication is used, return the Authentication methods advertised by the proxy. |
#### Environment
Field |Success |Failure |Comment |Reference
|------|------|------|------|------|
SIP Domain | | |Informational. |
Skype Environment |Skype for Business Online, Skype for Business OnPrem, Skype for Business Hybrid |Informational. |What type of environment was detected. Note: Hybrid can only be detected if the password is entered.
LyncDiscover FQDN | | |Informational. Displays the LyncDiscover DNS result |
LyncDiscover URI | | |Informational. Displays the URL used to perform a LyncDiscover on your environment.|
LyncDiscover |Connection Successful |Connection Failed |Response from LyncDiscover web service. |
SIP Pool Hostname | | |Informational. Display the SIP pool name discovered from LyncDiscover |
#### Certificates (in-premises hybrid only)
LyncDiscover Certificate
Field |Success |Failure |Comment |Reference
|------|------|------|------|------|
LyncDiscover Cert CN | | |Informational. Displays the LD cert Common name |
LyncDiscover Cert CA | | |Informational. Displays the LD Cert CA |
LyncDiscover Cert Root CA | | |Informational. Displays the LD Cert Root CA, if available. |
LD Trust Status |Certificate is Trusted. |Certificate is not trusted, please add the Root CA. |Verify the certificate against the local cert store. Returns positive if the machine trusts the certificate.|[Download and deploy Skype for Business certificates using PowerShell](https://blogs.msdn.microsoft.com/surfacehub/2016/06/07/download-and-deploy-skype-for-business-certificates-using-powershell/)/[Supported items for Surface Hub provisioning packages](https://docs.microsoft.com/en-us/surface-hub/provisioning-packages-for-surface-hub#supported-items-for-surface-hub-provisioning-packages)
SIP Pool Certification
Field |Success |Failure |Comment |Reference
|------|------|------|------|------|
SIP Pool Cert CN | | |(CONTENTS) |
SIP Pool Cert CA | | |(CONTENTS) |
SIP Pool Trust Status |Certificate is Trusted. |Certificate is not trusted, please add the Root CA. |Verify the certificate against the local cert store and return a positive if the devices trusts the certificate. |
SIP Pool Cert Root CA | | |Information. Display the SIP Pool Cert Root CA, if available. |
#### Trust Model (on-premises hybrid only)
Field |Success |Failure |Comment |Reference
|------|------|------|------|------|
Trust Model Status |No Trust Model Issue Detected. |SIP Domain and server domain are different please add the following domains. |Check the LD FQDN/ LD Server Name/ Pool Server name for Trust model issue. |[Surface Hub and the Skype for Business Trusted Domain List](https://blogs.technet.microsoft.com/y0av/2017/10/25/95/)
Domain Name(s) | | |Return the list of domains that should be added for SFB to connect. |

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@ -29,45 +29,45 @@ This guide is intended for use by an IT-specialist, system architect, or busines
## In this guide
<table border="0">
<tr><td>[What's new](windows-autopilot-whats-new.md)<td>Windows Autopilot is always being updated with new features! Check this topic to read about the latests capabilities.
<tr><td><a href="windows-autopilot-whats-new.md">What's new</a> <td>Windows Autopilot is always being updated with new features! Check this topic to read about the latests capabilities.
</table>
### Understanding Windows Autopilot
<table>
<tr><td>[Overview of Windows Autopilot](windows-autopilot.md)<td>A review of Windows Autopilot is provided with a video walkthrough. Benefits and general requirements are discussed.
<tr><td>[Requirements](windows-autopilot-requirements.md)<td>Detailed software, network, licensiing, and configuration requirments are provided.
<tr><td>[Scenarios and Capabilities](windows-autopilot-scenarios.md)<td>A summary of Windows Autopilot deployment scenarios and capabilities.
<tr><td>[Get started](demonstrate-deployment-on-vm.md)<td>Interested in trying out Autopilot? See this step-by-step walkthrough to test Windows Autopilot on a virtual machine or physical device with a free 30-day trial premium Intune account.
<tr><td><a href="windows-autopilot.md">Overview of Windows Autopilot</a><td>A review of Windows Autopilot is provided with a video walkthrough. Benefits and general requirements are discussed.
<tr><td><a href="windows-autopilot-requirements.md">Requirements</a><td>Detailed software, network, licensiing, and configuration requirments are provided.
<tr><td><a href="windows-autopilot-scenarios.md">Scenarios and Capabilities</a><td>A summary of Windows Autopilot deployment scenarios and capabilities.
<tr><td><a href="demonstrate-deployment-on-vm.md">Get started</a><td>Interested in trying out Autopilot? See this step-by-step walkthrough to test Windows Autopilot on a virtual machine or physical device with a free 30-day trial premium Intune account.
</table>
### Deployment scenarios
<table>
<tr><td>[User-driven mode](user-driven.md)<td>Requirements and validation steps for deploying a new Azure Active Directory (AAD) joined or hybrid AAD-joined Windows 10 device are provided.
<tr><td>[Self-deploying mode](self-deploying.md)<td>Requirements and validation steps for deploying a new Windows 10 device device with little to no user interaction are provided.
<tr><td>[Windows Autopilot Reset](windows-autopilot-reset.md)<td>Using Windows Autopilot Reset, a device can be restored to its original settings, taking it back to a business-ready state. Both local and remote reset scenarios are discussed.
<tr><td>[Windows Autopilot for white glove deployment](white-glove.md)<td>Requirements and procedures are described that enable additional policies and apps to be delivered to a Windows Autopilot device.
<tr><td>[Support for existing devices](existing-devices.md)<td>This topic describes how Windows Autopilot can be used to convert Windows 7 or Windows 8.1 domain-joined computers to AAD-joined computers running Windows 10.
<tr><td><a href="user-driven.md">User-driven mode</a><td>Requirements and validation steps for deploying a new Azure Active Directory (AAD) joined or hybrid AAD-joined Windows 10 device are provided.
<tr><td><a href="self-deploying.md">Self-deploying mode</a><td>Requirements and validation steps for deploying a new Windows 10 device device with little to no user interaction are provided.
<tr><td><a href="windows-autopilot-reset.md">Windows Autopilot Reset</a><td>Using Windows Autopilot Reset, a device can be restored to its original settings, taking it back to a business-ready state. Both local and remote reset scenarios are discussed.
<tr><td><a href="white-glove.md">Windows Autopilot for white glove deployment</a><td>Requirements and procedures are described that enable additional policies and apps to be delivered to a Windows Autopilot device.
<tr><td><a href="existing-devices.md">Support for existing devices</a><td>This topic describes how Windows Autopilot can be used to convert Windows 7 or Windows 8.1 domain-joined computers to AAD-joined computers running Windows 10.
</table>
### Using Windows Autopilot
<table>
<tr><td>[Registering devices](add-devices.md)<td>The process of registering a device with the Windows Autopilot deployment service is described.
<tr><td>[Configuring device profiles](profiles.md)<td>The device profile settings that specifie its behavior when it is deployed are described.
<tr><td>[Enrollment status page](enrollment-status.md)<td>Settings that are available on the Enrollment Status Page are described.
<tr><td>[Bitlocker encryptions](bitlocker.md)<td> Available options for configuring BitLocker on Windows Autopilot devices are described.
<tr><td>[Troubleshooting Windows Autopilot](troubleshooting.md)<td>Diagnotic event information and troubleshooting procedures are provided.
<tr><td>[Known issues](known-issues.md)<td>A list of current known issues and solutions is provided.
<tr><td><a href="add-devices.md">Registering devices</a><td>The process of registering a device with the Windows Autopilot deployment service is described.
<tr><td><a href="profiles.md">Configuring device profiles</a><td>The device profile settings that specifie its behavior when it is deployed are described.
<tr><td><a href="enrollment-status.md">Enrollment status page</a><td>Settings that are available on the Enrollment Status Page are described.
<tr><td><a href="bitlocker.md">Bitlocker encryption</a><td> Available options for configuring BitLocker on Windows Autopilot devices are described.
<tr><td><a href="troubleshooting.md">Troubleshooting Windows Autopilot</a><td>Diagnotic event information and troubleshooting procedures are provided.
<tr><td><a href="known-issues.md">Known issues</a><td>A list of current known issues and solutions is provided.
</table>
### Support topics
<table>
<tr><td>[FAQ](autopilot-faq.md)<td>Frequently asked questions on several topics are provided.
<tr><td>[Support contacts](autopilot-support.md)<td>Support information is provided.
<tr><td>[Registration authorization](registration-auth.md)<td>This article discusses how a CSP partner or OEM can obtain customer authorization to register Windows Autopilot devices.
<tr><td><a href="autopilot-faq.md">FAQ</a><td>Frequently asked questions on several topics are provided.
<tr><td><a href="autopilot-support.md">Support contacts</a><td>Support information is provided.
<tr><td><a href="registration-auth.md">Registration authorization</a><td>This article discusses how a CSP partner or OEM can obtain customer authorization to register Windows Autopilot devices.
</table>
## Related topics

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@ -45,36 +45,36 @@ Windows Autopilot depends on a variety of internet-based services. Access to the
In environments that have more restrictive Internet access, or for those that require authentication before internet access can be obtained, additional configuration may be required to whitelist access to the required services. For additional details about each of these services and their specific requirements, review the following details:
<table><th>Service<th>Information
<tr><td>**Windows Autopilot Deployment Service and Windows Activation**<td>After a network connection is in place, each Windows 10 device will contact the Windows Autopilot Deployment Service. With Windows 10 builds 18204 and above, the following URLs are used: https://ztd.dds.microsoft.com, https://cs.dds.microsoft.com. <br>
<tr><td><b>Windows Autopilot Deployment Service and Windows Activation<b><td>After a network connection is in place, each Windows 10 device will contact the Windows Autopilot Deployment Service. With Windows 10 builds 18204 and above, the following URLs are used: https://ztd.dds.microsoft.com, https://cs.dds.microsoft.com. <br>
For all supported Windows 10 releases, Windows Autopilot also uses Windows Activation services. See [Windows activation or validation fails with error code 0x8004FE33](https://support.microsoft.com/help/921471/windows-activation-or-validation-fails-with-error-code-0x8004fe33) for details about problems that might occur when you connect to the Internet through a proxy server.
<tr><td>**Azure Active Directory**<td>User credentials are validated by Azure Active Directory, and the device can also be joined to Azure Active Directory. See [Office 365 IP Address and URL Web service](https://docs.microsoft.com/en-us/office365/enterprise/office-365-ip-web-service) for more information.
<tr><td>**Intune**<td>Once authenticated, Azure Active Directory will trigger enrollment of the device into the Intune MDM service. See the following link for details about network communication requirements: [Intune network configuration requirements and bandwidth](https://docs.microsoft.com/intune/network-bandwidth-use#network-communication-requirements).
<tr><td>**Windows Update**<td>During the OOBE process, as well as after the Windows 10 OS is fully configured, the Windows Update service is leveraged to retrieve needed updates. If there are problems connecting to Windows Update, see [How to solve connection problems concerning Windows Update or Microsoft Update](https://support.microsoft.com/help/818018/how-to-solve-connection-problems-concerning-windows-update-or-microsof).<br>
For all supported Windows 10 releases, Windows Autopilot also uses Windows Activation services. See <a href="https://support.microsoft.com/help/921471/windows-activation-or-validation-fails-with-error-code-0x8004fe33">Windows activation or validation fails with error code 0x8004FE33</a> for details about problems that might occur when you connect to the Internet through a proxy server.
<tr><td><b>Azure Active Directory<b><td>User credentials are validated by Azure Active Directory, and the device can also be joined to Azure Active Directory. See <a href="https://docs.microsoft.com/en-us/office365/enterprise/office-365-ip-web-service">Office 365 IP Address and URL Web service</a> for more information.
<tr><td><b>Intune<b><td>Once authenticated, Azure Active Directory will trigger enrollment of the device into the Intune MDM service. See the following link for details about network communication requirements: <a href="https://docs.microsoft.com/intune/network-bandwidth-use#network-communication-requirements">Intune network configuration requirements and bandwidth</a>.
<tr><td><b>Windows Update<b><td>During the OOBE process, as well as after the Windows 10 OS is fully configured, the Windows Update service is leveraged to retrieve needed updates. If there are problems connecting to Windows Update, see <a href="https://support.microsoft.com/help/818018/how-to-solve-connection-problems-concerning-windows-update-or-microsof">How to solve connection problems concerning Windows Update or Microsoft Update</a>.<br>
If Windows Update is inaccessible, the AutoPilot process will still continue but critical updates will not be available.
<tr><td>**Delivery Optimization**<td>When downloading Windows Updates, Microsoft Store apps and app updates, Office Updates and Intune Win32 Apps, the [Delivery Optimization](https://docs.microsoft.com/windows/deployment/update/waas-delivery-optimization) service is contacted to enable peer-to-peer sharing of content so that only a few devices need to download it from the internet.<br>
<tr><td><b>Delivery Optimization<b><td>When downloading Windows Updates, Microsoft Store apps and app updates, Office Updates and Intune Win32 Apps, the <a href="https://docs.microsoft.com/windows/deployment/update/waas-delivery-optimization">Delivery Optimization</a> service is contacted to enable peer-to-peer sharing of content so that only a few devices need to download it from the internet.<br>
If the Delivery Optimization Service is inaccessible, the AutoPilot process will still continue with Delivery Optimization downloads from the cloud (without peer-to-peer).
<tr><td>**Network Time Protocol (NTP) Sync**<td>When a Windows device starts up, it will talk to a network time server to ensure that the time on the device is accurate. Ensure that UDP port 123 to time.windows.com is accessible.
<tr><td>**Domain Name Services (DNS)**<td>To resolve DNS names for all services, the device communicates with a DNS server, typically provided via DHCP.  This DNS server must be able to resolve internet names.
<tr><td>**Diagnostics data**<td>To enable Windows Analytics and related diagnostics capabilities, see [Configure Windows diagnostic data in your organization](https://docs.microsoft.com/windows/configuration/configure-windows-diagnostic-data-in-your-organization).<br>
<tr><td><b>Network Time Protocol (NTP) Sync<b><td>When a Windows device starts up, it will talk to a network time server to ensure that the time on the device is accurate. Ensure that UDP port 123 to time.windows.com is accessible.
<tr><td><b>Domain Name Services (DNS)<b><td>To resolve DNS names for all services, the device communicates with a DNS server, typically provided via DHCP.  This DNS server must be able to resolve internet names.
<tr><td><b>Diagnostics data<b><td>To enable Windows Analytics and related diagnostics capabilities, see <a href="https://docs.microsoft.com/windows/configuration/configure-windows-diagnostic-data-in-your-organization">Configure Windows diagnostic data in your organization</a>.<br>
If diagnostic data cannot be sent, the Autopilot process will still continue, but services that depend on diagnostic data, such as Windows Analytics, will not work.
<tr><td>**Network Connection Status Indicator (NCSI)**<td>Windows must be able to tell that the device is able to access the internet. For more information, see [Network Connection Status Indicator (NCSI)](https://docs.microsoft.com/en-us/windows/privacy/manage-windows-1709-endpoints#network-connection-status-indicator-ncsi).
<tr><td><b>Network Connection Status Indicator (NCSI)<b><td>Windows must be able to tell that the device is able to access the internet. For more information, see <a href="https://docs.microsoft.com/en-us/windows/privacy/manage-windows-1709-endpoints#network-connection-status-indicator-ncsi">Network Connection Status Indicator (NCSI)</a>.
[www.msftconnecttest.com](http://www.msftconnecttest.com) must be resolvable via DNS and accessible via HTTP.
<tr><td>**Windows Notification Services (WNS)**<td>This service is used to enable Windows to receive notifications from apps and services. See [Microsoft Store](https://docs.microsoft.com/en-us/windows/privacy/manage-windows-1809-endpoints#microsoft-store) for more information.<br>
<a href="http://www.msftconnecttest.com">www.msftconnecttest.com</a> must be resolvable via DNS and accessible via HTTP.
<tr><td><b>Windows Notification Services (WNS)<b><td>This service is used to enable Windows to receive notifications from apps and services. See <a href="https://docs.microsoft.com/en-us/windows/privacy/manage-windows-1809-endpoints#microsoft-store">Microsoft Store</a> for more information.<br>
If the WNS services are not available, the Autopilot process will still continue without notifications.
<tr><td>**Microsoft Store, Microsoft Store for Business**<td>Apps in the Microsoft Store can be pushed to the device, triggered via Intune (MDM).  App updates and additional apps may also be needed when the user first logs in. For more information, see [Prerequisites for Microsoft Store for Business and Education](https://docs.microsoft.com/microsoft-store/prerequisites-microsoft-store-for-business)(also includes Azure AD and Windows Notification Services).<br>
<tr><td><b>Microsoft Store, Microsoft Store for Business<b><td>Apps in the Microsoft Store can be pushed to the device, triggered via Intune (MDM).  App updates and additional apps may also be needed when the user first logs in. For more information, see <a href="https://docs.microsoft.com/microsoft-store/prerequisites-microsoft-store-for-business">Prerequisites for Microsoft Store for Business and Education</a> (also includes Azure AD and Windows Notification Services).<br>
If the Microsoft Store is not accessible, the AutoPilot process will still continue without Microsoft Store apps.
<tr><td>**Office 365**<td>As part of the Intune device configuration, installation of Office 365 ProPlus may be required. For more information, see [Office 365 URLs and IP address ranges](https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2)(includes all Office services, DNS names, IP addresses; includes Azure AD and other services that may overlap with those listed above).
<tr><td>**Certificate revocation lists (CRLs)**<td>Some of these services will also need to check certificate revocation lists (CRLs) for certificates used in the services.  A full list of these is documented at [Office 365 URLs and IP address ranges](https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2#bkmk_crl) and [Office 365 Certificate Chains](https://aka.ms/o365chains).
<tr><td><b>Office 365<b><td>As part of the Intune device configuration, installation of Office 365 ProPlus may be required. For more information, see <a href="https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2">Office 365 URLs and IP address ranges</a> (includes all Office services, DNS names, IP addresses; includes Azure AD and other services that may overlap with those listed above).
<tr><td><b>Certificate revocation lists (CRLs)<b><td>Some of these services will also need to check certificate revocation lists (CRLs) for certificates used in the services.  A full list of these is documented at <a href="https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2#bkmk_crl">Office 365 URLs and IP address ranges</a> and <a href="https://aka.ms/o365chains">Office 365 Certificate Chains</a>.
</table>
## Licensing requirements

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@ -27,7 +27,8 @@ ms.topic: article
[Windows Autopilot for white glove deployment](white-glove.md) is new in Windows 10, version 1903. See the following video:
<br>
>[!VIDEO https://www.youtube.com/embed/nE5XSOBV0rI]
> [!VIDEO https://www.youtube.com/embed/nE5XSOBV0rI]
Also new in this version of Windows:
- The Intune enrollment status page (ESP) now tracks Intune Management Extensions.

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@ -44,6 +44,9 @@ Before you can use this tool for viewing Windows diagnostic data, you must turn
### Download the Diagnostic Data Viewer
Download the app from the [Microsoft Store Diagnostic Data Viewer](https://www.microsoft.com/en-us/store/p/diagnostic-data-viewer/9n8wtrrsq8f7?rtc=1) page.
>[!Important]
>It's possible that your Windows machine may not have the Microsoft Store available (e.g. Windows Server). If this is the case, please check out [Diagnostic Data Viewer for PowerShell](https://go.microsoft.com/fwlink/?linkid=2023830).
### Start the Diagnostic Data Viewer
You can start this app from the **Settings** panel.