CI 113983 - updated file

devices/surface/support-solutions-surface.md

@@ -20,16 +20,36 @@ ms.audience: itpro
 # Top support solutions for Surface devices
 
 > [!Note]
-> **Home users**: This article is only intended for use by IT professionals and  technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices).
+> **Home users**: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see  [Surface Devices Help](https://support.microsoft.com/products/surface-devices).
 
-Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated.  For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined).
+These are the Microsoft Support solutions for common issues you may experience using Surface devices in an enterprise. If your issue is not listed here, [contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection).
 
+## Surface Drivers and Firmware
 
-These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise.
+Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated.
+
+- [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history)
+- [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined)
+- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)
+- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)
+- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)
+- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)
+
+## Surface Dock Issues
+
+- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)
+
+- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)
+
+- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater)
+
+## Device cover or keyboard issues
+
+- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
 
 ## Screen cracked or scratched issues
 
-- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection) 
+- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection)
 
 ## Surface Power or battery Issues
 
@@ -41,29 +61,13 @@ These are the top Microsoft Support solutions for common issues experienced when
 
 - [Maximize your Surface battery life](https://support.microsoft.com/help/4483194)
 
-## Device cover or keyboard issues
+## Reset device
 
-- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
+- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)
 
-## Surface Dock Issues
+- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)
 
-- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)
-
-- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)
-
-- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater)
-
-## Surface Drivers and Firmware
-
-- [Surface Update History](https://support.microsoft.com/help/4036283)
-
-- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)
-
-- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)
-
-- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)
-
-- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)
+- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)
 
 ## Deployment Issues
 
@@ -72,11 +76,3 @@ These are the top Microsoft Support solutions for common issues experienced when
 - [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105)
 
 - [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference)
-
-## Reset device
-
-- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)
-
-- [FAQ:  Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)
-
-- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)