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Merged PR 5723: Office CSP - updated error messages

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Maricia Alforque 2018-02-06 00:20:17 +00:00
parent 3189197362
commit 5385a85082
1 changed files with 85 additions and 15 deletions
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windows/client-management/mdm/office-csp.md
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@ -6,13 +6,13 @@ ms.topic: article
ms.prod: w10
ms.technology: windows
author: nickbrower
ms.date: 11/01/2017
ms.date: 01/26/2018
---
# Office CSP
The Office configuration service provider (CSP) enables a Microsoft Office client to be installed on a device via the Office Deployment Tool. For more information, see [Configuration options for the Office Deployment Tool](https://technet.microsoft.com/en-us/library/jj219426.aspx).
The Office configuration service provider (CSP) enables a Microsoft Office client to be installed on a device via the Office Deployment Tool (ODT). For more information, see [Configuration options for the Office Deployment Tool](https://technet.microsoft.com/en-us/library/jj219426.aspx).
This CSP was added in Windows 10, version 1703.
For additional information, see [Office DDF](office-ddf.md).
@ -144,31 +144,54 @@ To get the current status of Office 365 on the device.
<tr>
<td>997</td>
<td>Installation in progress</td>
<td>Windows Information Protection</td>
<td></td>
</tr>
<tr>
<td>13 (ERROR_INVALID_DATA)</td>
<td>Cannot verify signature of the downloaded ODT</td>
<td>13</td>
<td>ERROR_INVALID_DATA
<p>Cannot verify signature of the downloaded Office Deployment Tool (ODT)<p></td>
<td>Failure</td>
</tr>
<tr>
<td>1460 (ERROR_TIMEOUT)</td>
<td>Failed to download ODT </td>
<td>1460</td>
<td>ERROR_TIMEOUT
<p>Failed to download ODT</p></td>
<td>Failure</td>
</tr>
<tr>
<td>1603 (ERROR_INSTALL_FAILURE)</td>
<td>Failed any pre-req check.
<td>1602 </td>
<td>ERROR_INSTALL_USEREXIT
<p>User cancelled the installation </p></td>
<td>Failure</td>
</tr>
<tr>
<td>1603</td>
<td>ERROR_INSTALL_FAILURE
<p>Failed any pre-req check.</p>
<ul>
<li>SxS (Tried to install when 2016 MSI is installed)</li>
<li>Bit mismatch</li>
<li>Bit mismatch between the currently installed Office and the Office that was attempting to be installed (such as when you try to install a 32-bit version while 64-bit version is currently installed.)</li>
</ul>
</td>
<td>Failure</td>
</tr>
<tr>
<td>17000</td>
<td>ERROR_PROCESSPOOL_INITIALIZATION
<p>Failed to start C2RClient </p></td>
<td>Failure</td>
</tr>
<tr>
<td>17001</td>
<td>ERROR_QUEUE_SCENARIO
<p>Failed to queue installation scenario in C2RClient</p></td>
<td>Failure</td>
</tr>
<tr>
<td>17002</td>
<td>Failed to complete the process. Possible reasons:<ul>
<td>ERROR_COMPLETING_SCENARIO
<p>Failed to complete the process. Possible reasons:</p>
<ul>
<li>Installation cancelled by user</li>
<li>Installation cancelled by another installation</li>
<li>Out of disk space during installation </li>
@ -177,13 +200,60 @@ To get the current status of Office 365 on the device.
<td>Failure</td>
</tr>
<tr>
<td>17004</td>
<td>Unknown SKU</td>
<td>17003</td>
<td>ERROR_ANOTHER_RUNNING_SCENARIO
<p>Another scenario is running</p></td>
<td>Failure</td>
</tr>
<tr>
<td>0x8000ffff (E_UNEXPECTED)</td>
<td>Tried to uninstall when there is no C2R Office on the machine.</td>
<td>17004</td>
<td>ERROR_COMPLETING_SCENARIO_NEED_CLEAN_UP
<p>Possible reasons:</p>
<ul>
<li>Unknown SKUs</li>
<li>Content does't exist on CDN
<ul><li>such as trying to install an unsupported LAP, like zh-sg</li>
<li>CDN issue that content is not available</li></ul>
</li>
<li>Signature check issue, such as failed the signature check for Office content</li>
<li>User cancelled
</ul>
</td>
<td>Failure</td>
</tr>
<tr>
<td>17005</td>
<td>ERROR_SCENARIO_CANCELLED_AS_PLANNED</td>
<td>Failure</td>
</tr>
<tr>
<td>17006</td>
<td>ERROR_SCENARIO_CANCELLED
<p>Blocked update by running apps</p></td>
<td>Failure</td>
</tr>
<tr>
<td>17007</td>
<td>ERROR_REMOVE_INSTALLATION_NEEDED
<p>The client is requesting client clean up in a "Remove Installation" scenario</p></td>
<td>Failure</td>
</tr>
<tr>
<td>17100</td>
<td>ERROR_HANDLING_COMMAND_LINE
<p>C2RClient command line error </p></td>
<td>Failure</td>
</tr>
<tr>
<td>0x80004005</td>
<td>E_FAIL
<p>ODT cannot be used to install Volume license</p></td>
<td>Failure</td>
</tr>
<tr>
<td>0x8000ffff </td>
<td>E_UNEXPECTED
<p>Tried to uninstall when there is no C2R Office on the machine.</p></td>
<td>Failure</td>
</tr>
</tbody>