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Greg Lindsay 2016-09-29 11:24:21 -07:00
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windows/deploy/resolve-windows-10-upgrade-errors.md
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@ -121,27 +121,28 @@ Various log files are created during each phase of the upgrade process. These lo
<TABLE>
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<td BGCOLOR="#a0e4fa"><B>Log file<td BGCOLOR="#a0e4fa"><B>Phase: Location<td BGCOLOR="#a0e4fa"><B>Description<td BGCOLOR="#a0e4fa"><B>When to use
<td BGCOLOR="#a0e4fa"><B><span style='font-size:9.0pt'>Log file<td BGCOLOR="#a0e4fa"><B><span style='font-size:9.0pt'>Phase: Location<td BGCOLOR="#a0e4fa"><B><span style='font-size:9.0pt'>Description<td BGCOLOR="#a0e4fa"><B><span style='font-size:9.0pt'>When to use
<TR><TD rowspan=5>setupact.log<TD>Down-Level:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about setup actions during the downlevel phase. <TD>All down-level failures and starting point for rollback investigations.<BR> This is the most important log for diagnosing setup issues.
<TR><TD>OOBE:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about actions during the OOBE phase.<TD>Investigating rollbacks that failed during OOBE phase and operations – 0x4001C, 0x4001D, 0x4001E, 0x4001F.
<TR><TD>Rollback:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about actions during rollback.<TD>Investigating generic rollbacks - 0xC1900101.
<TR><TD>Pre-initialization (prior to downlevel):<BR>$Windows.~BT\Sources\Panther<TD>Contains information about initializing setup.<TD>If setup fails to launch.
<TR><TD>Post-upgrade (after OOBE):<BR>$Windows.~BT\Sources\Panther<TD>Contains information about setup actions during the installation.<TD>Investigate post-upgrade related issues.
<TR><TD rowspan=5><span style='font-size:10.0pt'>setupact.log<TD><span style='font-size:9.0pt'>Down-Level:<BR>$Windows.~BT\Sources\Panther<TD><span style='font-size:9.0pt'>Contains information about setup actions during the downlevel phase. <TD><span style='font-size:9.0pt'>All down-level failures and starting point for rollback investigations.<BR> This is the most important log for diagnosing setup issues.
<TR><TD><span style='font-size:9.0pt'>OOBE:<BR>$Windows.~BT\Sources\Panther<TD><span style='font-size:9.0pt'>Contains information about actions during the OOBE phase.<TD><span style='font-size:9.0pt'>Investigating rollbacks that failed during OOBE phase and operations – 0x4001C, 0x4001D, 0x4001E, 0x4001F.
<TR><TD><span style='font-size:9.0pt'>Rollback:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about actions during rollback.<TD><span style='font-size:9.0pt'>Investigating generic rollbacks - 0xC1900101.
<TR><TD><span style='font-size:9.0pt'>Pre-initialization (prior to downlevel):<BR>$Windows.~BT\Sources\Panther<TD><span style='font-size:9.0pt'>Contains information about initializing setup.<TD><span style='font-size:9.0pt'>If setup fails to launch.
<TR><TD><span style='font-size:9.0pt'>Post-upgrade (after OOBE):<BR>$Windows.~BT\Sources\Panther<TD><span style='font-size:9.0pt'>Contains information about setup actions during the installation.<TD><span style='font-size:9.0pt'>Investigate post-upgrade related issues.
<TR><TD>setuperr.log<TD>Same as setupact.log<TD>Contains information about setup errors during the installation.<TD>Review all errors encountered during the installation phase.
<TR><TD><span style='font-size:10.0pt'>setuperr.log<TD>Same as setupact.log<TD><span style='font-size:9.0pt'>Contains information about setup errors during the installation.<TD><span style='font-size:9.0pt'>Review all errors encountered during the installation phase.
<TR><TD>miglog.xml<TD>Post-upgrade (after OOBE):<BR>Windows\Panther<TD>Contains information about what was migrated during the installation.<TD>Identify post upgrade data migration issues.
<TR><TD><span style='font-size:10.0pt'>miglog.xml<TD><span style='font-size:9.0pt'>Post-upgrade (after OOBE):<BR>Windows\Panther<TD><span style='font-size:9.0pt'>Contains information about what was migrated during the installation.<TD><span style='font-size:9.0pt'>Identify post upgrade data migration issues.
<TR><TD>BlueBox.log<TD>Down-Level:<BR>Windows\Logs\Mosetup<TD>Contains information communication between setup.exe and Windows Update.<TD>Use during WSUS and WU down-level failures or for 0xC1900107.
<TR><TD><span style='font-size:10.0pt'>BlueBox.log<TD><span style='font-size:9.0pt'>Down-Level:<BR>Windows\Logs\Mosetup<TD><span style='font-size:9.0pt'>Contains information communication between setup.exe and Windows Update.<TD><span style='font-size:9.0pt'>Use during WSUS and WU down-level failures or for 0xC1900107.
<TR><TD>Supplemental rollback logs:<BR>
<TR><TD><span style='font-size:9.0pt'>Supplemental rollback logs:<BR>
Setupmem.dmp<BR>
setupapi.dev.log<BR>
Event logs (*.evtx)
<TD>$Windows.~BT\Sources\Rollback<TD>Additional logs collected during rollback.<TD>
<TD><span style='font-size:9.0pt'>$Windows.~BT\Sources\Rollback<TD>Additional logs collected during rollback.
<TD><span style='font-size:9.0pt'>
Setupmem.dmp: If OS bugchecks during upgrade, setup will attempt to extract a mini-dump.<BR>
Setupapi: Device install issues – 0x30018<BR>
Event logs: Generic rollbacks (0xC1900101) or unexpected reboots.
@ -158,14 +159,14 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
<TABLE>
<tr>
<td BGCOLOR="#a0e4fa">Error code</th>
<td BGCOLOR="#a0e4fa">Cause</th>
<td BGCOLOR="#a0e4fa">Mitigation</th>
<td BGCOLOR="#a0e4fa"><B><span style='font-size:9.0pt'>Error code</th>
<td BGCOLOR="#a0e4fa"><B><span style='font-size:9.0pt'>Cause</th>
<td BGCOLOR="#a0e4fa"><B><span style='font-size:9.0pt'>Mitigation</th>
</tr>
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<td>0xC1900101 - 0x20017</td>
<td>A driver has caused an illegal operation and Windows was not able to migrate the driver, resulting in a rollback of the operating system.</td>
<td>To resolve this issue:<BR>
<td><span style='font-size:9.0pt'>0xC1900101 - 0x20017</td>
<td><span style='font-size:9.0pt'>A driver has caused an illegal operation and Windows was not able to migrate the driver, resulting in a rollback of the operating system.</td>
<td><span style='font-size:9.0pt'>To resolve this issue:<BR>
1. Make sure all that drivers are updated.<BR>
2. Open the Setuperr.log and Setupact.log files under the %windir%\Panther directory, and then locate the problem drivers. Refer: [Understanding Failures and Log Files](https://technet.microsoft.com/en-us/library/ee851579.aspx)<BR>
@ -174,18 +175,18 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
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<td>0xC1900101 - 0x30018</td>
<td>A device driver has stopped responding to setup.exe during the upgrade process.</td>
<td>Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display. Contact your hardware vendor to obtain updated device drivers.
<td><span style='font-size:9.0pt'>0xC1900101 - 0x30018</td>
<td><span style='font-size:9.0pt'>A device driver has stopped responding to setup.exe during the upgrade process.</td>
<td><span style='font-size:9.0pt'>Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display. Contact your hardware vendor to obtain updated device drivers.
<P>Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
</td>
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<td>0xC1900101 - 0x4000D</td>
<td>A driver configuration issue occurred during the Windows setup process and a rollback occurred.</td>
<td><p>Review the rollback log and determine the stop code. The rollback log is located in the **C:\$Windows.~BT\Sources\Panther** folder. Look for text similar to the following:
<p>
<td><span style='font-size:9.0pt'>0xC1900101 - 0x4000D</td>
<td><span style='font-size:9.0pt'>A driver configuration issue occurred during the Windows setup process and a rollback occurred.</td>
<td><p><span style='font-size:9.0pt'>Review the rollback log and determine the stop code. The rollback log is located in the **C:\$Windows.~BT\Sources\Panther** folder. Look for text similar to the following:
<p><span style='font-size:9.0pt'>
<BR>Info SP Crash 0x0000007E detected
<BR>Info SP Module name :
<BR>Info SP Bugcheck parameter 1 : 0xFFFFFFFFC0000005
@ -196,7 +197,7 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
<BR>Info SP Rollback: Showing splash window with restoring text: Restoring your previous version of Windows.
<P>Typically there is a a dump file for the crash to analyze. If you are not equipped to debug the dump, then attempt the following basic troubleshooting procedures:<BR>
<P><span style='font-size:9.0pt'>Typically there is a a dump file for the crash to analyze. If you are not equipped to debug the dump, then attempt the following basic troubleshooting procedures:<BR>
1. Make sure you have enough disk space.<BR>
2. If a driver is identified in the bug check message, disable the driver, or check with the manufacturer for driver updates.<BR>
@ -206,9 +207,9 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
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<td>0xC1900101 - 0x40017</td>
<td>Windows 10 upgrade fails after the second reboot, which is most like to be caused by a faulty driver, for example antivirus filter drivers or encryption drivers.</td>
<td>Clean boot into Windows, and then attempt the upgrade to Windows 10.<BR>
<td><span style='font-size:9.0pt'>0xC1900101 - 0x40017</td>
<td><span style='font-size:9.0pt'>Windows 10 upgrade fails after the second reboot, which is most like to be caused by a faulty driver, for example antivirus filter drivers or encryption drivers.</td>
<td><span style='font-size:9.0pt'>Clean boot into Windows, and then attempt the upgrade to Windows 10.<BR>
For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/en-us/kb/929135).
@ -217,9 +218,9 @@ For more information, see [How to perform a clean boot in Windows](https://suppo
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<td>0x8007002C - 0x4000D</td>
<td>The user cancelled an interactive dialog.</td>
<td>Start the upgrade process again again.</td>
<td><span style='font-size:9.0pt'>0x8007002C - 0x4000D</td>
<td><span style='font-size:9.0pt'>The user cancelled an interactive dialog.</td>
<td><span style='font-size:9.0pt'>Start the upgrade process again again.</td>
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