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# [Microsoft HoloLens](index.md)
# Get started with HoloLens 2
## [HoloLens 2 hardware](hololens2-hardware.md)
## [Get your HoloLens 2 ready to use](hololens2-setup.md)
## [Set up your HoloLens 2](hololens2-start.md)
## [HoloLens 2 fit and comfort FAQ](hololens2-fit-comfort-faq.md)
## [HoloLens 2 cleaning FAQ](hololens2-maintenance.md)
## [Supported languages for HoloLens 2](hololens2-language-support.md)
## [Getting around HoloLens 2](hololens2-basic-usage.md)
# Get started with HoloLens (1st gen)
## [HoloLens (1st gen) hardware](hololens1-hardware.md)
## [Get your HoloLens (1st gen) ready to use](hololens1-setup.md)
## [Set up your HoloLens (1st gen)](hololens1-start.md)
## [HoloLens (1st gen) fit and comfort FAQ](hololens1-fit-comfort-faq.md)
## [Install localized version of HoloLens (1st gen)](hololens1-install-localized.md)
## [Getting around HoloLens (1st gen)](hololens1-basic-usage.md)
## [HoloLens (1st Gen) release notes](hololens1-release-notes.md)
# Deploy HoloLens and mixed reality apps in commercial environments
## [Commercial features](hololens-commercial-features.md)
## [Deploy HoloLens in a commercial environment](hololens-requirements.md)
## [Determine what licenses you need](hololens-licenses-requirements.md)
## [Configure your network for HoloLens](hololens-commercial-infrastructure.md)
## [Unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md)
## [Use a provisioning package to configure HoloLens](hololens-provisioning.md)
## [Enroll HoloLens in MDM](hololens-enroll-mdm.md)
## [Manage HoloLens updates](hololens-updates.md)
## [Enable Bitlocker device encryption for HoloLens](hololens-encryption.md)
# Navigate the Windows Holographic environment
## [Use the Start menu and mixed reality home](holographic-home.md)
## [Use your voice to operate HoloLens](hololens-cortana.md)
## [Find, open, and save files](holographic-data.md)
## [Create mixed reality photos and videos](holographic-photos-and-videos.md)
# Manage users and access
## [Manage user identity and sign-in for HoloLens](hololens-identity.md)
## [Share your HoloLens with multiple people](hololens-multiple-users.md)
## [Set up HoloLens as a kiosk](hololens-kiosk.md)
# Holographic applications
## [Find, install, and uninstall applications](holographic-store-apps.md)
## [Manage custom apps for HoloLens](holographic-custom-apps.md)
# Accessories and connectivity
## [Connect to Bluetooth and USB-C devices](hololens-connect-devices.md)
## [Use the HoloLens (1st gen) clicker](hololens1-clicker.md)
## [Connect to a network](hololens-network.md)
## [Manage connection endpoints for HoloLens](hololens-offline.md)
# Hologram optics and placement in space
## [Improve visual quality and comfort](hololens-calibration.md)
## [Environment considerations for HoloLens](hololens-environment-considerations.md)
## [Map physical spaces with HoloLens](hololens-spaces.md)
# Update, troubleshoot, or recover HoloLens
## [Update HoloLens](hololens-update-hololens.md)
## [Restart, reset, or recover HoloLens 2](hololens-recovery.md)
## [Restart, reset, or recover HoloLens (1st gen) ](hololens1-recovery.md)
## [Troubleshoot HoloLens issues](hololens-troubleshooting.md)
## [Collect diagnostic information from HoloLens devices](hololens-diagnostic-logs.md)
## [Known issues for HoloLens](hololens-known-issues.md)
## [Frequently asked questions](hololens-faq.md)
## [Frequently asked security questions](hololens-faq-security.md)
## [Status of the HoloLens services](hololens-status.md)
## [Get support](https://support.microsoft.com/supportforbusiness/productselection?sapid=e9391227-fa6d-927b-0fff-f96288631b8f)
# Resources
## [Use 3D Viewer on HoloLens (1st gen)](holographic-3d-viewer-beta.md)
## [Windows Autopilot for HoloLens 2 evaluation guide](hololens2-autopilot.md)
# [HoloLens 2 release notes](hololens-release-notes.md)
# [Give us feedback](hololens-feedback.md)
# [Insider preview for Microsoft HoloLens](hololens-insider.md)
# [Change history for Microsoft HoloLens documentation](change-history-hololens.md)

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- name: Docs
tocHref: /
topicHref: /
items:
- name: Hololens
tocHref: /hololens
topicHref: /hololens/index

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---
title: Change history for Microsoft HoloLens documentation
ms.reviewer:
manager: laurawi
description: This topic lists new and updated topics for HoloLens.
keywords: change history
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
---
# Change history for Microsoft HoloLens documentation
This topic lists new and updated topics in the [Microsoft HoloLens documentation](index.md).
## Windows 10 Holographic, version 2004
The topics in this library have been updated for Windows 10 Holographic, version 2004.
## HoloLens 2
The topics in this library have been updated for HoloLens 2 and Windows 10 Holographic, version 1903.
## April 2019
New or changed topic | Description
--- | ---
[Restore HoloLens 2 using Advanced Recovery Companion](hololens-recovery.md) | New
## November 2018
New or changed topic | Description
--- | ---
[How HoloLens stores data for spaces](hololens-spaces.md) | New
## Windows 10 Holographic for Business, version 1809
The topics in this library have been updated for Windows 10 Holographic for Business, version 1809.
## October 2018
New or changed topic | Description
--- | ---
[Preview new mixed reality apps for HoloLens](hololens-public-preview-apps.md) | Removed, and redirected to [Mixed reality apps](https://docs.microsoft.com/dynamics365/#pivot=mixed-reality-apps)
[Microsoft Remote Assist app](hololens-microsoft-remote-assist-app.md) | Removed, and redirected to [Overview of Dynamics 365 Remote Assist](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/)
[Microsoft Dynamics 365 Layout app](hololens-microsoft-dynamics-365-layout-app.md) | Removed, and redirected to [Overview of Dynamics 365 Layout](https://docs.microsoft.com/dynamics365/mixed-reality/layout/)
[Insider preview for Microsoft HoloLens](hololens-insider.md) | Added instructions for opting out of Insider builds.
## July 2018
New or changed topic | Description
--- | ---
Insider preview for Microsoft HoloLens | New (topic retired on release of Windows 10, version 1809)
## May 2018
New or changed topic | Description
--- | ---
[Preview new mixed reality apps for HoloLens](hololens-public-preview-apps.md) | New
[Microsoft Remote Assist app](hololens-microsoft-remote-assist-app.md) | New
[Microsoft Layout app](hololens-microsoft-layout-app.md) | New
[Set up HoloLens in kiosk mode](hololens-kiosk.md) | Added instructions for setting up a guest account for kiosk mode.
## Windows 10 Holographic for Business, version 1803
The topics in this library have been updated for Windows 10 Holographic for Business, version 1803. The following new topics have been added:
- [What's new in Microsoft HoloLens](hololens-whats-new.md)
- [Manage updates to HoloLens](hololens-updates.md)
- [Share HoloLens with multiple people](hololens-multiple-users.md)
## February 2018
New or changed topic | Description
--- | ---
[Unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md) | Replaced the instructions for upgrading to Windows Holographic for Business using Microsoft Intune with a link to the new Intune topic.
## December 2017
New or changed topic | Description
--- | ---
[Enable Bitlocker device encryption for HoloLens](hololens-encryption.md) | New
## January 2017
| New or changed topic | Description |
| --- | --- |
| All topics | Changed all references from **Windows Holographic Enterprise** to **Windows Holographic for Business** |

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---
title: Using 3D Viewer on HoloLens (1st gen)
description: Describes the types of files and features that 3D Viewer on HoloLens (1st gen) supports, and how to use and troubleshoot the app.
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 10/30/2019
ms.reviewer: scooley
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# Using 3D Viewer on HoloLens (1st gen)
3D Viewer lets you view 3D models on HoloLens (1st gen). You can open and view *supported* .fbx files from Microsoft Edge, OneDrive, and other apps.
>[!NOTE]
>This article applies to the immersive Unity **3D Viewer** app, which supports .fbx files and is only available on HoloLens (1st gen). The pre-installed **3D Viewer** app on HoloLens 2 supports opening custom .glb 3D models in the mixed reality home (see [Asset requirements overview](https://docs.microsoft.com/windows/mixed-reality/creating-3d-models-for-use-in-the-windows-mixed-reality-home#asset-requirements-overview) for more details.
If you're having trouble opening a 3D model in 3D Viewer, or certain features of your 3D model are unsupported, see [Supported content specifications](#supported-content-specifications).
To build or optimize 3D models for use with 3D Viewer, see [Optimizing 3D models for 3D Viewer](#optimizing-3d-models-for-3d-viewer).
There are two ways to open a 3D model on HoloLens. See [Viewing FBX files on HoloLens](#viewing-fbx-files-on-hololens) to learn more.
If you're having trouble after reading these topics, see [Troubleshooting](#troubleshooting).
## Supported content specifications
### File format
- FBX format
- Maximum FBX release 2015.1.0
### File size
- Minimum 5 KB
- Maximum 500 MB
### Geometry
- Polygonal models only. No subdivision surfaces or NURBs
- Right-handed coordinate system
- Shear in transformation matrices is not supported
### Textures
- Texture maps must be embedded in the FBX file
- Supported image formats
- JPEG and PNG images
- BMP images (24-bit RGB true-color)
- TGA images (24-bit RGB and 32-bit RGBQ true-color)
- Maximum texture resolution of 2048x2048
- Maximum of one diffuse map, one normal map, and one reflection cube map per mesh
- Alpha channel in diffuse textures causes pixels to be discarded if below 50%
### Animation
- Scale/rotation/translation animation on individual objects
- Skeletal (rigged) animation with skinning
- Maximum of 4 influences per vertex
### Materials
- Lambert and Phong materials are supported, with adjustable parameters
- Supported material properties for Lambert
- Main Texture (RGB + Alpha Test)
- Diffuse Color (RGB)
- Ambient Color (RGB)
- Supported material properties for Phong
- Main Texture (RGB + Alpha Test)
- Diffuse Color (RGB)
- Ambient Color (RGB)
- Specular Color (RGB)
- Shininess
- Reflectivity
- Custom materials are not supported
- Maximum of one material per mesh
- Maximum of one material layer
- Maximum of 8 materials per file
### File and model limitations
There are hard limits on the size of files, as well as the number of models, vertices, and meshes that can be open simultaneously in 3D Viewer:
- 500 MB maximum file size per model
- Vertices: 600,000 combined on all open models
- Meshes: 1,600 combined on all open models
- Maximum of 40 models open at one time
## Optimizing 3D models for 3D Viewer
### Special considerations
- Avoid black materials or black areas in texture maps. Holograms are made of light, thus HoloLens renders black (the absence of light) as transparent.
- Before exporting to FBX from your creation tool, ensure all geometry is visible and unlocked and no layers that contain geometry are turned off or templated. Visibility is not respected.
- Avoid very large translation offsets between nodes (for example, 100,000 units). This can cause the model to jitter while being moved/scaled/rotated.
### Performance optimization
Keep performance in mind while authoring content and validate in the 3D Viewer app on HoloLens during the authoring process for best results. 3D Viewer renders content real-time and performance is subject to HoloLens hardware capabilities.
There are many variables in a 3D model that can impact performance. 3D Viewer will show a warning on load if there are more than 150,000 vertices or more than 400 meshes. Animations can have an impact on the performance of other open models. There are also hard limits on the total number models, vertices, and meshes that can be open simultaneously in 3D Viewer (see [File and model limitations](#file-and-model-limitations)).
If the 3D model isn't running well due to model complexity, consider:
- Reducing polygon count
- Reducing number of bones in rigged animation
- Avoiding self-occlusion
Double-sided rendering is supported in 3D Viewer, although it is turned off by default for performance reasons. This can be turned on via the **Double Sided** button on the **Details** page. For best performance, avoid the need for double-sided rendering in your content.
### Validating your 3D model
Validate your model by opening it in 3D Viewer on HoloLens. Select the **Details** button to view your model's characteristics and warnings of unsupported content (if present).
### Rendering 3D models with true-to-life dimensions
By default, 3D Viewer displays 3D models at a comfortable size and position relative to the user. However, if rendering a 3D model with true-to-life measurements is important (for example, when evaluating furniture models in a room), the content creator can set a flag within the file's metadata to prevent resizing of that model by both the application and the user.
To prevent scaling of the model, add a Boolean custom attribute to any object in the scene named Microsoft_DisableScale and set it to true. 3D Viewer will then respect the FbxSystemUnit information baked into the FBX file. Scale in 3D Viewer is 1 meter per FBX unit.
## Viewing FBX files on HoloLens
### Open an FBX file from Microsoft Edge
FBX files can be opened directly from a website using Microsoft Edge on HoloLens.
1. In Microsoft Edge, navigate to the webpage containing the FBX file you want to view.
1. Select the file to download it.
1. When the download is complete, select the **Open** button in Microsoft Edge to open the file in 3D Viewer.
The downloaded file can be accessed and opened again later by using Downloads in Microsoft Edge. To save a 3D model and ensure continued access, download the file on your PC and save it to your OneDrive account. The file can then be opened from the OneDrive app on HoloLens.
> [!NOTE]
> Some websites with downloadable FBX models provide them in compressed ZIP format. 3D Viewer cannot open ZIP files directly. Instead, use your PC to extract the FBX file and save it to your OneDrive account. The file can then be opened from the OneDrive app on HoloLens.
### Open an FBX file from OneDrive
FBX files can be opened from OneDrive by using the OneDrive app on HoloLens. Be sure you've installed OneDrive using Microsoft Store app on HoloLens and that you've already uploaded the FBX file to OneDrive on your PC.
Once in OneDrive, FBX files can be opened on HoloLens using 3D Viewer in one of two ways:
- Launch OneDrive on HoloLens and select the FBX file to open it in 3D Viewer.
- Launch 3D Viewer, air tap to show the toolbar, and select **Open File**. OneDrive will launch, allowing you to select an FBX file.
## Troubleshooting
### I see a warning when I open a 3D model
You will see a warning if you attempt to open a 3D model that contains features that are not supported by 3D Viewer, or if the model is too complex and performance may be affected. 3D Viewer will still load the 3D model, but performance or visual fidelity may be compromised.
For more info, see [Supported content specifications](#supported-content-specifications) and [Optimizing 3D models for 3D Viewer](#optimizing-3d-models-for-3d-viewer).
### I see a warning and the 3D model doesn't load
You will see an error message when 3D Viewer cannot load a 3D model due to complexity or file size, or if the FBX file is corrupt or invalid. You will also see an error message if you have reached the limit on the total number of models, vertices, or meshes that can be open simultaneously.
For more info, see [Supported content specifications](#supported-content-specifications) and [File and model limitations](#file-and-model-limitations).
If you feel your model meets the supported content specifications and has not exceeded the file or model limitations, you may send your FBX file to the 3D Viewer team at holoapps@microsoft.com. We are not able to respond personally, but having examples of files that do not load properly will help our team improve on future versions of the app.
### My 3D model loads, but does not appear as expected
If your 3D model does not look as expected in 3D Viewer, air tap to show the toolbar, then select **Details**. Aspects of the file which are not supported by 3D Viewer will be highlighted as warnings.
The most common issue you might see is missing textures, likely because they are not embedded in the FBX file. In this case, the model will appear white. This issue can be addressed in the creation process by exporting from your creation tool to FBX with the embed textures option selected.
For more info, see [Supported content specifications](#supported-content-specifications) and [Optimizing 3D models for 3D Viewer](#optimizing-3d-models-for-3d-viewer).
### I experience performance drops while viewing my 3D model
Performance when loading and viewing a 3D model can be affected by the complexity of the model, number of models open simultaneously, or number of models with active animations.
For more info, see [Optimizing 3D models for 3D Viewer](#optimizing-3d-models-for-3d-viewer) and [File and model limitations](#file-and-model-limitations).
### When I open an FBX file on HoloLens, it doesn't open in 3D Viewer
3D Viewer is automatically associated with the .fbx file extension when it is installed.
If you try to open an FBX file and see a dialog box that directs you to Microsoft Store, you do not currently have an app associated with the .fbx file extension on HoloLens.
Verify that 3D Viewer is installed. If it is not installed, download it from Microsoft Store on HoloLens.
If 3D Viewer is already installed, launch 3D Viewer, then try opening the file again. If the issue persists, uninstall and reinstall 3D Viewer. This will re-associate the .fbx file extension with 3D Viewer.
If attempting to open an FBX file opens an app other than 3D Viewer, that app was likely installed after 3D Viewer and has taken over association with the .fbx file extension. If you prefer 3D Viewer to be associated with the .fbx file extension, uninstall and reinstall 3D Viewer.
### The Open File button in 3D Viewer doesn't launch an app
The **Open File** button will open the app associated with the file picker function on HoloLens. If OneDrive is installed, the **Open File** button should launch OneDrive. However, if there is currently no app associated with the file picker function installed on HoloLens, you will be directed to Microsoft Store.
If the **Open File** button launches an app other than OneDrive, that app was likely installed after OneDrive and has taken over association with the file picker function. If you prefer OneDrive to launch when selecting the **Open File** button in 3D Viewer, uninstall and reinstall OneDrive.
If the **Open File** button is not active, it's possible that you have reached the limit of models that can be open in 3D Viewer at one time. If you have 40 models open in 3D Viewer, you will need to close some before you will be able to open additional models.
## Additional resources
- [Support forums](http://forums.hololens.com/categories/3d-viewer-beta)
- [Third-party notices](https://www.microsoft.com/{lang-locale}/legal/products)

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---
title: Manage custom apps for HoloLens
description: Side load custom apps on HoloLens. Learn more about installing, and uninstalling holographic apps.
ms.assetid: 6bd124c4-731c-4bcc-86c7-23f9b67ff616
ms.date: 07/01/2019
manager: v-miegge
keywords: hololens, sideload, side load, side-load, store, uwp, app, install
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
ms.localizationpriority: medium
ms.custom:
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Manage custom apps for HoloLens
HoloLens supports many existing applications from the Microsoft Store, as well as new apps built specifically for HoloLens. This article focuses on custom holographic applications.
For more information about store apps, see [Manage apps with the store](holographic-store-apps.md).
## Install custom apps
You can install your own applications on HoloLens either by using the Device Portal or by deploying the apps from Visual Studio.
### Installing an application package with the Device Portal
1. Establish a connection from [Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal) to the target HoloLens.
1. In the left navigation, navigate to the **Apps** page .
1. Under **App Package** browse to the .appx file that is associated with your application.
> [!IMPORTANT]
> Make sure to reference any associated dependency and certificate files.
1. Select **Go**.
![Install app form in Windows Device Portal on Microsoft HoloLens](images/deviceportal-appmanager.jpg)
### Deploying from Microsoft Visual Studio 2015
1. Open your app's Visual Studio solution (.sln file).
1. Open the project's **Properties**.
1. Select the following build configuration: **Master/x86/Remote Machine**.
1. When you select **Remote Machine**:
- Make sure the address points to the Wi-Fi IP address of your HoloLens.
- Set authentication to **Universal (Unencrypted Protocol)**.
1. Build your solution.
1. To deploy the app from your development PC to your HoloLens, select **Remote Machine**. If you already have an existing build on the HoloLens, select **Yes** to install this newer version.
![Remote Machine deployment for apps to Microsoft HoloLens in Visual Studio](images/vs2015-remotedeployment.jpg)
1. The application will install and auto launch on your HoloLens.
After you've installed an app, you'll find it in the **All apps** list​ (**Start** > **All apps**).

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---
title: Find and save files on HoloLens
description: Use File Explorer on HoloLens to view and manage files on your device
keywords: how-to, file picker, files, photos, videos, pictures, OneDrive, storage, file explorer
ms.assetid: 77d2e357-f65f-43c8-b62f-6cd9bf37070a
author: mattzmsft
ms.author: mazeller
manager: v-miegge
ms.reviewer: jarrettrenshaw
ms.date: 12/30/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Find, open, and save files on HoloLens
Files you create on HoloLens, including photos and videos, are saved directly to your HoloLens device. View and manage them in the same way you would manage files on Windows 10:
- Using the File Explorer app to access local folders.
- Within an app's storage.
- In a special folder (such as the video or music library).
- Using a storage service that includes an app and file picker (such as OneDrive).
- Using a desktop PC connected to your HoloLens by using a USB cable, using MTP (Media Transfer Protocol) support.
## View files on HoloLens using File Explorer
> Applies to all HoloLens 2 devices and HoloLens (1st gen) as of the [Windows 10 April 2018 Update (RS4) for HoloLens](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018).
Use File Explorer on HoloLens to view and manage files on your device, including 3D objects, documents, and pictures. Go to **Start** > **All apps** > **File Explorer** to get started.
> [!TIP]
> If there are no files listed in File Explorer, select **This Device** in the top left pane.
If you don’t see any files in File Explorer, the "Recent" filter may be active (clock icon is highlighted in left pane). To fix this, select the **This Device** document icon in the left pane (beneath the clock icon), or open the menu and select **This Device**.
## Find and view your photos and videos
[Mixed reality capture](holographic-photos-and-videos.md) lets you take mixed reality photos and videos on HoloLens. These photos and videos are saved to the device's Camera Roll folder.
You can access photos and videos taken with HoloLens by:
- accessing the Camera Roll directly through the [Photos app](holographic-photos-and-videos.md).
- uploading photos and videos to cloud storage by syncing your photos and videos to OneDrive.
- using the Mixed Reality Capture page of the [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#mixed-reality-capture).
### Photos app
The Photos app is one of the default apps on the **Start** menu, and comes built-in with HoloLens. Learn more about [using the Photos app to view content](holographic-photos-and-videos.md).
You can also install the [OneDrive app](https://www.microsoft.com/p/onedrive/9wzdncrfj1p3) from the Microsoft Store to sync photos to other devices.
### OneDrive app
[OneDrive](https://onedrive.live.com/) lets you access, manage, and share your photos and videos with any device and with any user. To access the photos and videos captured on HoloLens, download the [OneDrive app](https://www.microsoft.com/p/onedrive/9wzdncrfj1p3) from the Microsoft Store on your HoloLens. Once downloaded, open the OneDrive app and select **Settings** > **Camera upload**, and turn on **Camera upload**.
### Connect to a PC
If your HoloLens is running the [Windows 10 April 2018 update](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018) or later, you can connect your HoloLens to a Windows 10 PC by using a USB cable to browse photos and videos on the device by using MTP (media transfer protocol). You'll need to make sure the device is unlocked to browse files if you have a PIN or password set up on your device.
If you have enabled the [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal), you can use it to browse, retrieve, and manage the photos and videos stored on your device.
## Access files within an app
If an application saves files on your device, you can use that application to access them.
### Requesting files from another app
An application can request to save a file or open a file from another app by using [file pickers](https://docs.microsoft.com/windows/mixed-reality/app-model#file-pickers).
### Known folders
HoloLens supports a number of [known folders](https://docs.microsoft.com/windows/mixed-reality/app-model#known-folders) that apps can request permission to access.
## View HoloLens files on your PC
Similar to other mobile devices, connect HoloLens to your desktop PC using MTP (Media Transfer Protocol) and open File Explorer on the PC to access your HoloLens libraries for easy transfer.
To see your HoloLens files in File Explorer on your PC:
1. Sign in to HoloLens, then plug it into the PC using the USB cable that came with the HoloLens.
1. Select **Open Device to view files with File Explorer**, or open File Explorer on the PC and navigate to the device.
To see info about your HoloLens, right-click the device name in File Explorer on your PC, then select **Properties**.
> [!NOTE]
> HoloLens (1st gen) does not support connecting to external hard drives or SD cards.
## Sync to the cloud
To sync photos and other files from your HoloLens to the cloud, install and set up OneDrive on HoloLens. To get OneDrive, search for it in the Microsoft Store on your HoloLens.
HoloLens doesn't back up app files and data, so it's a good idea to save your important stuff to OneDrive. That way, if you reset your device or uninstall an app, your info will be backed up.

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---
title: Use the Start menu and mixed reality home
description: Navigate the mixed reality home in Windows Holographic.
ms.assetid: 742bc126-7996-4f3a-abb2-cf345dff730c
ms.date: 08/07/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Use the Start menu and mixed reality home
Just like the Windows PC experience starts with the desktop, Windows Holographic starts with mixed reality home. Using the Start menu you can open and place app windows, immersive app launchers, and 3D content in mixed reality home, and their placement in your physical space will be remembered.
## Use the Start menu
The Start menu on HoloLens is where you'll open apps, see important status info, and access tools like the camera.
Wherever you are in HoloLens, you can always open the Start menu by using **Start gesture**. On HoloLens (1st gen) the Start gesture is [bloom](https://support.microsoft.com/help/12644/hololens-use-gestures). On HoloLens 2, the [Start gesture](hololens2-basic-usage.md#start-gesture) is to tap the Start icon that appears on your wrist. You can also open the Start menu using your voice by saying "Go to Start".
> [!TIP]
> When the Start menu is open, use the Start gesture to close it, or look at the Start menu and say "Close".
At the top of the Start menu, you'll see status indicators for Wi-Fi, battery, volume, and a clock. On HoloLens 2 there is also a listening indicator that shows whether the device is speech enabled and is listening for voice commands. At the bottom you'll find the **Photo** and **Video** buttons which allow you to take photos and video recordings. There is also a **Connect** button that allows you to project what you see to another device using Miracast.
### Find apps on Start menu
The Start menu has a **Pinned apps** list and an **All apps** list.
- The **Pinned apps** list shows apps that have been pinned. You can add and remove apps from the **Pinned apps** list using the context menu that appears when you **select and hold** on an app tile.
- The **All apps** list shows all apps that are installed on the device. Select the **All apps** button on the right side of the **Start** menu to get to the list.
On both app lists, use the **Page up** and **Page down** buttons on the right side of the Start menu to page through all the apps in the list. Both app lists will automatically open to the page that was last used during a device session.
> [!TIP]
> On HoloLens 2, you can directly scroll the app lists using your index finger. Just touch the list with your finger tip and drag upwards or downwards.
### Open apps from Start menu
To open an app from the Start menu, simply **select** an **app tile**. You can also say the name of an app to open it.
When you open an app from the Start menu, one of the following will happen, depending on how the app is designed:
- An **app window** is placed. The app is then loaded in the window and you can use it like a touch screen.
- A **3D app launcher** for an immersive app is placed. You need to then **select** the launcher to open the immersive app.
- An app window is placed which acts as a **launcher** for an immersive app. The immersive app will proceed to launch automatically.
App windows and app launchers placed in mixed reality home will stay around until you decide to remove them. They give you a convenient shortcut in the world to use those app windows or to launch immersive apps without having to open them again from the Start menu.
> [!NOTE]
>Like on a phone, system resources is managed automatically on HoloLens. For example, when you open a new immersive app, all other running apps will immediately become inactive. There is no need to remove app windows and launchers in mixed reality home to free up system resources.
## Using apps on HoloLens
Apps on HoloLens can use app window view or immersive view. With app window view the app simply shows its content inside a window. With immersive view an app takes you away from mixed realty home where it can then display its content in the physical environment all around you. Apps can also choose to use both views.
### Use app windows
On HoloLens (1st gen) app windows are placed and used in mixed reality home, where you can [move, resize, and rotate](hololens1-basic-usage.md#move-resize-and-rotate-apps) them as you like. In addition to using app windows with gaze and gesture, you can also use them with Bluetooth connected mouse and keyboard.
On HoloLens 2, in addition to using app windows in mixed reality home, you can also use one app window at a time inside an immersive app. You can also put an app window into **Follow me** mode where it will stay in front of you as you walk around. When you open an app window while inside an immersive app, it will open in **Follow me** mode automatically. You can [move, resize, and rotate](hololens2-basic-usage.md#move-resize-and-rotate-holograms) app windows directly using your hands in both mixed reality home and inside an immersive app.
> [!NOTE]
>
> - Up to three app windows can be active in mixed reality home at a time. You can open more, but only three will remain active.
> - When an app window is not active, it will show content that looks darkened compared to an active window. Some will simply show the app icon instead of any content. To activate an inactive window simply **select** it.
> - Each open app can have one active window at a time, except Microsoft Edge, which can have up to three.
### Close apps
To close an app that uses an app window, simply close the app window with the **Close** button on the title bar. You can also look at the window and say "Close".
To exit an app that uses immersive view, use the Start gesture to bring up the **Start menu**, then select the **Mixed reality home** button.
If an immersive app is in a broken state and you need to restart it, you can make sure the app is first completely shut down by closing its launcher in mixed reality home, then launching it from the Start menu.
## Related info
[Find, Install, and Uninstall applications from the Microsoft Store](holographic-store-apps.md)

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---
title: Capture and manage mixed reality photos and videos
description: Learn how to capture, view, and share mixed reality photos and videos, using HoloLens.
keywords: hololens, photo, video, capture, mrc, mixed reality capture, photos, camera, stream, livestream, demo
ms.assetid: 1b636ec3-6186-4fbb-81b2-71155aef0593
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.date: 10/28/2019
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Create mixed reality photos and videos
HoloLens gives users the experience of mixing the real world with the digital world. Mixed reality capture (MRC) lets you capture that experience as a photo or video, or share what you see with others in real-time.
Mixed reality capture uses a first-person point of view so other people can see holograms as you see them. For a third-person point of view, use [spectator view](https://docs.microsoft.com/windows/mixed-reality/spectator-view). Spectator view is especially useful for demos.
While it's fun to share videos amongst friends and colleagues, videos can also help teach other people to use an app or to communicate problems with apps and experiences.
> [!NOTE]
> If you can't launch mixed reality capture experiences and your HoloLens is a work device, check with your system administrator. Access to the camera can be restricted through company policy.
## Capture a mixed reality photo
There are several ways to take a photo of mixed reality on HoloLens; you can use hardware buttons, voice, or the Start menu.
### Hardware buttons to take photos
To take a quick photo of your current view, press the volume up and volume down buttons at the same time. This is a bit like the HoloLens version of a screenshot or print screen.
- [Button locations on HoloLens 2](hololens2-hardware.md)
- [Button locations on HoloLens (1st gen)](hololens1-hardware.md#hololens-components)
> [!NOTE]
> Holding the **volume up** and **volume down** buttons for three seconds will start recording a video rather than taking a photo. To stop recording, tap both **volume up** and **volume down** buttons simultaneously.
### Voice commands to take photos
On HoloLens 2, version 2004 (and later), say: "Take a picture."
On HoloLens (1st gen) or HoloLens 2, version 1903, say: "Hey Cortana, take a picture."
### Start menu to take photos
Use the Start gesture to go to **Start**, then select the **camera** icon.
Point your head in the direction of what you want to capture, then [air tap](hololens2-basic-usage.md#touch-holograms-near-you) to take a photo. You can continue to air tap and capture additional photos. Any photos you capture will be saved to your device.
Use the Start gesture again to end photo capture.
## Capture a mixed reality video
There are several ways to record a video of mixed reality on HoloLens; you can use hardware buttons, voice, or the Start menu.
### Hardware buttons to record videos
The quickest way to record a video is to press and hold the **volume up** and **volume down** buttons simultaneously until a three-second countdown begins. To stop recording, tap both buttons simultaneously.
> [!NOTE]
> Quickly pressing the **volume up** and **volume down** buttons at the same time will take a photo rather than recording a video.
### Voice to record videos
On HoloLens 2, version 2004 (and later), say: "Start recording." To stop recording, say "Stop recording."
On HoloLens (1st gen) or HoloLens 2, version 1903, say: "Hey Cortana, start recording." To stop recording, say "Hey Cortana, stop recording."
### Start menu to record videos
Use the Start gesture to go to **Start**, then select the **video** icon. Point your head in the direction of what you want to capture, then [air tap](hololens2-basic-usage.md#touch-holograms-near-you) to start recording. There will be a three second countdown and your recording will begin.
To stop recording, use the Start gesture and select the highlighted **video** icon. The video will be saved to your device.
> [!NOTE]
> **Applies to HoloLens (1st gen) only**
> The [Windows 10 October 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-october-2018) changes how the Start gesture and Windows button behave on HoloLens (1st gen). Before the update, the Start gesture or Windows button would stop a video recording. After the update, however, the Start gesture or Windows button opens the **Start** menu (or the **quick actions menu** if you are in an immersive app), from which you can select the highlighted **video** icon to stop recording.
## Share what you see in real-time
You can share what you see in HoloLens with friends and colleagues in real-time. There are a few methods available:
1. Connecting to a Miracast-enabled device or adapter to watch on a TV.
1. Using [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal) to watch on a PC
1. Using the [Microsoft HoloLens companion app](https://www.microsoft.com/store/productId/9NBLGGH4QWNX) to watch on a PC.
1. Deploying the [Microsoft Dynamics 365 Remote Assist](https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist) app, which enables front-line workers to stream what they see to a remote expert. The remote expert can then guide the front-line worker verbally or by annotating in their world.
> [!NOTE]
> Sharing what you see via Windows Device Portal or Microsoft HoloLens companion app requires your HoloLens to be in [Developer mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#setting-up-hololens-to-use-windows-device-portal).
### Stream video with Miracast
Use the Start gesture to go to **Start**, then select the **connect** icon. From the picker that appears, select the Miracast-enabled device or adapter to which you want to connect.
To stop sharing, use the Start gesture and select the highlighted **connect** icon. Because you were streaming, nothing will be saved to your device.
> [!NOTE]
> Miracast support was enabled on HoloLens (1st gen) beginning with the [Windows 10 October 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-october-2018).
### Real time video with Windows Device Portal
Because sharing via Windows Device Portal requires Developer mode to be enabled on HoloLens, follow the instructions in our developer documentation to [set up Developer mode and navigate Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
### Microsoft HoloLens companion app
Because sharing via the Microsoft HoloLens companion app requires Developer mode to be enabled on HoloLens, follow the instructions in our developer documentation to [set up Developer mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal). Then, download the [Microsoft HoloLens companion app](https://www.microsoft.com/store/productId/9NBLGGH4QWNX) and follow the instructions within the app to connect to your HoloLens.
Once the app is set up with your HoloLens, select the **Live stream** option from the app's main menu.
## View your mixed reality photos and videos
Mixed reality photos and videos are saved to the device's "Camera Roll". You can browse the contents of this folder on your HoloLens with the File Explorer app (navigate to Pictures > Camera Roll).
You can also view your mixed reality photos and videos in the Photos app, which is pre-installed on HoloLens. To pin a photo in your world, select it in the Photos app and choose **Place in mixed world**. You can move the photo around your world after it's been placed.
To view and/or save your mixed reality photos and videos on a PC connected to HoloLens, you can use [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#mixed-reality-capture) or your [PC's File Explorer via MTP](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018#new-features-for-hololens).
## Share your mixed reality photos and videos
After capturing a mixed reality photo or video, a preview will appear. Select the **share** icon above the preview to bring up the share assistant. From there, you can select the end point to which you'd like to share that photo or video.
You can also share mixed reality photos and videos from OneDrive, by automatically uploading your mixed reality photos and videos. Open the OneDrive app on HoloLens and sign in with a personal [Microsoft account](https://account.microsoft.com) if you haven't already. Select the **settings** icon and choose **Camera upload**. Turn Camera upload on. Your mixed reality photos and videos will now be uploaded to OneDrive each time you launch the app on HoloLens.
> [!NOTE]
> You can only enable camera upload in OneDrive if you’re signed into OneDrive with a personal Microsoft account. If you set up HoloLens with a work or school account, you can add a personal Microsoft account in the OneDrive app to enable this feature.
## Limitations of mixed reality capture
- While using mixed reality capture, the framerate of HoloLens will be halved to 30 Hz.
- Videos have a maximum length of five minutes.
- The resolution of photos and videos may be reduced if the photo/video camera is already in use by another application, while live streaming, or when system resources are low.
## Default file format and resolution
### Default photo format and resolution
| Device | Format | Extension | Resolution |
|----------|----------|----------|----------|
| HoloLens 2 | [JPEG](https://en.wikipedia.org/wiki/JPEG) | .jpg | 3904x2196px |
| HoloLens (1st gen) | [JPEG](https://en.wikipedia.org/wiki/JPEG) | .jpg | 1408x792px |
### Recorded video format and resolution
| Device | Format | Extension | Resolution | Speed | Audio |
|----------|----------|----------|----------|----------|----------|
| HoloLens 2 | [MPEG-4](https://en.wikipedia.org/wiki/MPEG-4) | .mp4 | 1920x1080px | 30fps | 48kHz Stereo |
| HoloLens (1st gen) | [MPEG-4](https://en.wikipedia.org/wiki/MPEG-4) | .mp4 | 1216x684px | 24fps | 48kHz Stereo |

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---
title: Find, install, and uninstall applications
description: The Microsoft Store is your source for apps and games that work with HoloLens. Learn more about finding, installing, and uninstalling holographic apps.
ms.assetid: cbe9aa3a-884f-4a92-bf54-8d4917bc3435
ms.reviewer: v-miegge
ms.date: 08/30/2019
manager: jarrettr
keywords: hololens, store, uwp, app, install
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Find, install, and uninstall applications from the Microsoft Store
The Microsoft Store is your go-to source for apps and games that work with HoloLens. When you go to the Store on your HoloLens, any apps you see there will run on it.
Apps on HoloLens use either 2D view or holographic view. Apps that use 2D view look like windows and can be positioned all around you. Apps that use holographic view surround you and become the only app you see.
HoloLens supports many existing applications from the Microsoft Store, as well as new apps built specifically for HoloLens. This article focuses on holographic applications from the Microsoft Store.
To learn more about installing and running custom apps, read [Custom holographic applications](holographic-custom-apps.md).
## Find apps
Open the Microsoft Store from the **Start** menu. Then browse for apps and games. You can use Cortana to search by saying "Hey, Cortana" and then saying your search terms.
## Install apps
To download apps, you'll need to be signed in with a Microsoft account. Some apps are free and can be downloaded right away. Apps that require a purchase require you to be signed in to the Store with your Microsoft account and have a valid payment method.
> [!NOTE]
> The account you use on Microsoft Store does not have to be the same as the account you are signed in with. If you are using a Work or School account on your HoloLens then you'll need to sign in with your personal account in the Store App to make a purchase.
To set up a payment method, go to [account.microsoft.com](https://account.microsoft.com/) and select **Payment & billing** > **Payment options** > **Add a payment option**.
1. To open the [**Start** menu](holographic-home.md), perform a [Start gesture](https://docs.microsoft.com/hololens/hololens2-basic-usage#start-gesture) or [bloom](hololens1-basic-usage.md) gesture on HoloLens 1.
1. Select the Store app. Once the Store app opens:
1. Use the search bar to look for any desired applications.
1. Select essential apps or apps made specifically for HoloLens from one of the curated categories.
1. On the top right of the Store app, select the **...** button and then select **My Library** to view any previously purchased apps.
1. Select **Get** or **Install** on the application's page (a purchase may be required).
## Uninstall apps
There are two ways to uninstall applications. You can uninstall applications through the Microsoft Store or Start menu.
### Uninstall from the Start menu
On the **Start** menu or in the **All apps** list, browse to the app. Air tap and hold until the menu appears, then select **Uninstall**.
### Uninstall from the Microsoft Store
Open the Microsoft Store from the **Start** menu, and then browse for the application you'd like to uninstall. On the Store page, each application that you have installed has an **Uninstall** button.

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---
title: Frequently asked questions about HoloLens devices and holograms
description: Do you have a quick question about HoloLens or interacting with holograms? This article provides a quick answer and more resources.
keywords: hololens, faq, known issue, help
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.date: 02/27/2020
ms.reviewer:
ms.custom:
- CI 114606
- CSSTroubleshooting
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Frequently asked questions about HoloLens devices and holograms
This article answers some questions that you may have about how to use HoloLens, including how to place holograms, work with spaces, and more.
Any time that you have problems, make sure that HoloLens is [charged up](https://support.microsoft.com/help/12627/hololens-charge-your-hololens). Try [restarting it](hololens-restart-recover.md) to see whether that fixes things. And please use the Feedback app to send us information about the issue. You'll find the Feedback app on the [**Start** menu](holographic-home.md).
For tips about hwo to wear your HoloLens, see [HoloLens (1st gen) fit and comfort frequently asked questions](hololens1-fit-comfort-faq.md).
This article addresses the following questions and issues:
<a id="list"></a>
- [My holograms don't look right or are moving around](#my-holograms-dont-look-right-or-are-moving-around)
- [I see a message that says "Finding your space"](#i-see-a-message-that-says-finding-your-space)
- [I'm not seeing the holograms that I expect to see in my space](#im-not-seeing-the-holograms-that-i-expect-to-see-in-my-space)
- [I can't place holograms where I want to](#i-cant-place-holograms-where-i-want-to)
- [Holograms disappear or are encased in other holograms or objects](#holograms-disappear-or-are-encased-in-other-holograms-or-objects)
- [I can see holograms that are on the other side of a wall](#i-can-see-holograms-that-are-on-the-other-side-of-a-wall)
- [When I place a hologram on a wall, the hologram seems to float](#when-i-place-a-hologram-on-a-wall-the-hologram-seems-to-float)
- [Apps appear too close to me when I'm trying to move them](#apps-appear-too-close-to-me-when-im-trying-to-move-them)
- [I'm getting a low disk space error](#im-getting-a-low-disk-space-error)
- [HoloLens doesn't respond to my gestures](#hololens-doesnt-respond-to-my-gestures)
- [HoloLens doesn't respond to my voice](#hololens-doesnt-respond-to-my-voice)
- [I'm having problems pairing or using a Bluetooth device](#im-having-problems-pairing-or-using-a-bluetooth-device)
- [HoloLens Settings lists devices as available, but the devices don't work](#hololens-settings-lists-devices-as-available-but-the-devices-dont-work)
- [I'm having problems using the HoloLens clicker](#im-having-problems-using-the-hololens-clicker)
- [I can't connect to Wi-Fi](#i-cant-connect-to-wi-fi)
- [My HoloLens isn't running well, is unresponsive, or won't start](#my-hololens-isnt-running-well-is-unresponsive-or-wont-start)
- [I can't sign in to a HoloLens device because it was previously set up for someone else](#i-cant-sign-in-to-a-hololens-device-because-it-was-previously-set-up-for-someone-else)
- [Questions about managing HoloLens devices](#questions-about-managing-hololens-devices)
- [Questions about securing HoloLens devices](#questions-about-securing-hololens-devices)
- [How do I delete all spaces?](#how-do-i-delete-all-spaces)
- [I cannot find or use the keyboard to type in the HoloLens 2 Emulator](#i-cannot-find-or-use-the-keyboard-to-type-in-the-hololens-2-emulator)
## My holograms don't look right or are moving around
If your holograms don't look right (for example, they're jittery or shaky, or you see black patches on top of them), try one of these fixes:
- [Clean your device visor](hololens1-hardware.md#care-and-cleaning) and make sure nothing is blocking the sensors.
- Make sure that you're in a well-lit room that does not have a lot of direct sunlight.
- Try walking around and gazing at your surroundings so that HoloLens can scan them more completely.
- If you've placed a lot of holograms, try removing some.
If you're still having problems, trying running the Calibration app. This app calibrates your HoloLens just for you to help keep your holograms looking their best. To do this, go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**.
[Back to list](#list)
## I see a message that says "Finding your space"
When HoloLens is learning or loading a space, you may see a brief message that says "Finding your space." If this message displays for more than a few seconds, you'll see another message under the Start menu that says "Still looking for your space."
These messages mean that HoloLens is having trouble mapping your space. When this happens, you can open apps, but you can't place holograms in your environment.
If you see these messages often, try one or more of the following fixes:
- Make sure that you're in a well-lit room that does not have a lot of direct sunlight.
- Make sure that your device visor is clean. [Learn how to clean your visor](hololens1-hardware.md#care-and-cleaning).
- Make sure that you have a strong Wi-Fi signal. If you enter a new environment that has no Wi-Fi or a weak Wi-Fi signal, HoloLens won't be able find your space. Check your Wi-Fi connection by going to **Settings** > **Network &amp; Internet** > **Wi-Fi**.
- Try moving more slowly.
[Back to list](#list)
## I'm not seeing the holograms that I expect to see in my space
If you don't see the holograms that you placed, or if you're seeing some that you don't expect, try one or more of the following fixes:
- Turn on some lights. HoloLens works best in a well-lit space.
- Remove holograms that you don't need by going to **Settings** > **System** > **Holograms** > **Remove nearby holograms**. Or, if needed, select **Remove all holograms**.
> [!NOTE]
> If the layout or lighting in your space changes significantly, your device might have trouble identifying your space and showing your holograms.
[Back to list](#list)
## I can't place holograms where I want to
Here are some things to try if you're having trouble placing holograms:
- Stand between one and three meters from where you're trying to place the hologram.
- Don't place holograms on black or reflective surfaces.
- Make sure that you're in a well-lit room that does not have a lot of direct sunlight.
- Walk around the rooms so HoloLens can rescan your surroundings. To see what's already been scanned, air tap to reveal the mapping mesh graphic.
[Back to list](#list)
## Holograms disappear or are encased in other holograms or objects
If you get too close to a hologram, it will temporarily disappear&mdash;to restore the hologram, just move away from it. Also, if you've placed several holograms close together, some may disappear. Try removing a few.
Holograms can also be blocked or encased by other holograms or by objects such as walls. If this happens, try one of the following fixes:
- If the hologram is encased in another hologram, move the encased hologram to another location. To do this, select **Adjust**, then tap and hold to position it.
- If the hologram is encased in a wall, select **Adjust**, then walk toward the wall until the hologram appears. Tap and hold, then pull the hologram forward and out of the wall.
- If you can't move the hologram by using gestures, use your voice to remove it. Gaze at the hologram, then say "Remove." Then reopen the hologram and place it in a new location.
[Back to list](#list)
## I can see holograms that are on the other side of a wall
If you're very close to a wall, or if HoloLens hasn't scanned the wall yet, you can see holograms that are in the next room. To scan the wall, stand between one and three meters from the wall and gaze at it.
A black or reflective object (for example, a black couch or a stainless steel refrigerator) near the wall may cause problems when HoloLens tries to scan the wall. If there is such an object, scan the other side of the wall.
[Back to list](#list)
## When I place a hologram on a wall, the hologram seems to float
A hologram that you place on a wall typically appears to be an inch or so away from the wall. If it appears to be farther away, try one or more of the following fixes:
- When you place a hologram on a wall, stand between one and three meters from the wall and face the wall straight on.
- Air tap the wall to reveal the mapping mesh graphic. Make sure that the mesh aligns with the wall. If it doesn't, remove the hologram, rescan the wall, and then try again.
- If the issue persists, run the Calibration app. You'll find it in **Settings** > **System** > **Utilities**.
[Back to list](#list)
## Apps appear too close to me when I'm trying to move them
Try walking around and looking at the area where you're placing the app so that HoloLens scans the area from different angles. [Cleaning your device visor](hololens1-hardware.md#care-and-cleaning) may also help.
[Back to list](#list)
## I'm getting a low disk space error
Free up some storage space by doing one or more of the following:
- Remove some of the holograms that you've placed, or remove some saved data from within apps. [How do I find my data?](holographic-data.md)
- Delete some pictures and videos in the Photos app.
- Uninstall some apps from your HoloLens. In the **All apps** list, tap and hold the app you want to uninstall, then select **Uninstall**. (Uninstalling the app also deletes any data that the app stores on the device.)
[Back to list](#list)
## HoloLens doesn't respond to my gestures
To make sure that HoloLens can see your gestures, keep your hand in the gesture frame. The gesture frame extends a couple of feet on either side of you. HoloLens can also best see your hand when you hold it about 18 inches in front of your body (though you don't have to be precise about this). When HoloLens can see your hand, the cursor changes from a dot to a ring. Learn more about [using gestures in HoloLens 2](hololens2-basic-usage.md) or [using gestures in HoloLens (1st gen)](hololens1-basic-usage.md).
[Back to list](#list)
## HoloLens doesn't respond to my voice
HoloLens (1st gen) and HoloLens 2 have built-in speech recognition, and also support Cortana (online speech recognition).
### Built-in voice commands do not work
On HoloLens (1st gen), built-in speech recognition is not configurable. It is always turned on. On HoloLens 2, you can choose whether to turn on both speech recognition and Cortana during device setup.
If your HoloLens 2 is not responding to your voice, make sure Speech recognition is turned on. Go to **Start** > **Settings** > **Privacy** > **Speech** and turn on **Speech recognition**.
### Cortana or Dictation doesn't work
If Cortana or Dictation isn't responding to your voice, make sure online speech recognition is turned on. Go to **Start** > **Settings** > **Privacy** > **Speech** and verify the **Online speech recognition** settings.
If Cortana is still not responding, do one of the following to verify that Cortana itself is turned on:
- In **All apps**, select **Cortana** > select **Menu** > **Notebook** > **Settings** to make changes.
- On HoloLens 2, select the **Speech settings** button or say "Speech settings."
To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
[Back to list](#list)
## I'm having problems pairing or using a Bluetooth device
If you're having problems [pairing a Bluetooth device](hololens-connect-devices.md), try the following:
- Go to **Settings** > **Devices**, and make sure that Bluetooth is turned on. If it is, turn it off and on again.
- Make sure that your Bluetooth device is fully charged or has fresh batteries.
- If you still can't connect, [restart the HoloLens](hololens-recovery.md).
[Back to list](#list)
## HoloLens Settings lists devices as available, but the devices don't work
HoloLens doesn't support Bluetooth audio profiles. Bluetooth audio devices, such as speakers and headsets, may appear as available in HoloLens settings, but they aren't supported.
If you're having trouble using a Bluetooth device, make sure that it's a supported device. Supported devices include the following:
- English-language QWERTY Bluetooth keyboards (you can use these anywhere that you use the holographic keyboard).
- Bluetooth mice.
- The [HoloLens clicker](hololens1-clicker.md).
You can pair other Bluetooth HID and GATT devices together with your HoloLens. However, you may have to install corresponding companion apps from Microsoft Store to actually use the devices.
[Back to list](#list)
## I'm having problems using the HoloLens clicker
Use the [clicker](hololens1-clicker.md) to select, scroll, move, and resize holograms. Individial apps may support additional clicker gestures.
If you're having trouble using the clicker, make sure that it's charged and paired with your HoloLens. If the battery is low, the indicator light blinks amber. To verify that the clicker is paired, go to **Settings** > **Devices** and see if it shows up there. For more information, see [Pair the clicker](hololens-connect-devices.md#hololens-1st-gen-pair-the-clicker).
If the clicker is charged and paired and you're still having problems, reset it by holding down the main button and the pairing button for 15 seconds. Then pair the clicker with your HoloLens again.
If resetting the clicker doesn't help, see [Restart or recover the HoloLens clicker](hololens1-clicker.md#restart-or-recover-the-clicker).
[Back to list](#list)
## I can't connect to Wi-Fi
Here are some things to try if you can't connect your HoloLens to a Wi-Fi network:
- Make sure that Wi-Fi is turned on. To check, use the Start gesture, then select **Settings** > **Network &amp; Internet** > **Wi-Fi**. If Wi-Fi is on, try turning it off and then on again.
- Move closer to the router or access point.
- Restart your Wi-Fi router, then [restart HoloLens](hololens-recovery.md). Try connecting again.
- If none of these things work, check to make sure that your router is using the latest firmware. You can find this information on the manufacturer website.
[Back to list](#list)
## My HoloLens isn't running well, is unresponsive, or won't start
If your device isn't performing properly, see [Restart, reset, or recover HoloLens](hololens-recovery.md).
[Back to list](#list)
## I can't sign in to a HoloLens device because it was previously set up for someone else
If your device was previously set up for someone else, either for a client or for a former employee, and you don't have their password to unlock the device, you can do one of the following:
- For a device that is enrolled in Intune mobile device management (MDM), you can use Intune to remotely [wipe](https://docs.microsoft.com/intune/remote-actions/devices-wipe) the device. The device then re-flashes itself.
> [!IMPORTANT]
> When you wipe the device, make sure to leave **Retain enrollment state and user account** unchecked.
- For a non-MDM device, you can [put the device into **Flashing Mode** and use Advanced Recovery Companion](hololens-recovery.md#clean-reflash-the-device) to recover the device.
[Back to list](#list)
## Questions about managing HoloLens devices
### Can I use System Center Configuration Manager (SCCM) to manage HoloLens devices?
No. You have to use an MDM system to manage HoloLens devices.
### Can I use Active Directory Domain Services (AD DS) to manage HoloLens user accounts?
No. You have to use Azure Active Directory (AAD) to manage user accounts for HoloLens devices.
### Is HoloLens capable of Automated Data Capture Systems (ADCS) auto-enrollment?
No.
### Can HoloLens participate in Integrated Windows Authentication?
No.
### Does HoloLens support branding?
No. However, you can work around this issue by using one of the following approaches:
- Create a custom app, and then [enable Kiosk mode](hololens-kiosk.md). The custom app can have branding, and can launch other apps (such as Remote Assist).
- Change all of the user profile pictures in AAD to your company logo. However, this may not be desirable for all scenarios.
### What logging capabilities do HoloLens (1st gen) and HoloLens 2 offer?
Logging is limited to traces that can be captured in development or troubleshooting scenarios, or telemetry that the devices send to Microsoft servers.
[Back to list](#list)
## Questions about securing HoloLens devices
See [frequently asked questions about securing HoloLens devices](hololens-faq-security.md).
[Back to list](#list)
## How do I delete all spaces?
*Coming soon*
[Back to list](#list)
## I cannot find or use the keyboard to type in the HoloLens 2 Emulator
*Coming soon*
[Back to list](#list)

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---
title: Improve visual quality and comfort
description: Calibrating your IPD (interpupillary distance) can improve the quality of your visuals. Both HoloLens and Windows Mixed Reality immersive headsets offer ways to customize IPD.
author: Teresa-Motiv
ms.author: xerxesb
ms.date: 9/13/2019
ms.topic: article
keywords: calibration, comfort, visuals, quality, ipd
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.localizationpriority: high
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Improve visual quality and comfort
HoloLens 2 and HoloLens (1st gen) both work better when they're calibrated to your unique eyes.
While both devices need to calibrate for the best hologram viewing experience, they use different calibration technologies and techniques. Jump to [HoloLens 2 calibration](#calibrating-your-hololens-2) or [HoloLens (1st gen) calibration](#calibrating-your-hololens-1st-gen).
## Calibrating your HoloLens 2
HoloLens 2 uses eye-tracking technology to improve your experience seeing and interacting with the virtual environment. Calibrating the HoloLens 2 ensures that it can accurately track your eyes (and the eyes of anyone else who uses the device). It also helps with user comfort, hologram alignment, and hand tracking. After calibration, holograms will appear correctly even as the visor shifts on your head.
HoloLens 2 prompts a user to calibrate the device under the following circumstances:
- The user is using the device for the first time
- The user previously opted out of the calibration process
- The calibration process did not succeed the last time the user used the device
- The user has deleted their calibration profiles
- The device is taken off and put back on and any of the above circumstances apply
![Calibration prompt](./images/07-et-adjust-for-your-eyes.png)
During this process, you'll look at a set of targets (gems). It's fine if you blink during calibration, but try to stay focused on the gems instead of other objects in the room. This allows HoloLens to learn about your eye position to render your holographic world.
![Calibration prompt](./images/07-et-hold-head-still.png)
![Calibration prompt](./images/08-et-gems.png)
![Calibration prompt](./images/09-et-adjusting.png)
If calibration was successful, you'll see a success screen. If not, read more about diagnosing calibration failures [here](#troubleshooting-hololens-2-calibration).
![Calibration prompt](./images/10-et-success.png)
### Calibration when sharing a device or session
Multiple users can share a HoloLens 2 device, without a need for each person to go through device setup. When a new user puts the device on their head for the first time, HoloLens 2 automatically prompts the user to calibrate visuals. When a user that has previously calibrated visuals puts the device on their head, the display seamlessly adjusts for quality and a comfortable viewing experience.
### Manually starting the calibration process
1. Use the start gesture to open the [**Start** menu](hololens2-basic-usage.md#start-gesture).
1. If the Settings app isn't pinned to **Start**, select **All Apps**.
1. Select **Settings**, and then select **System** > **Calibration** > **Eye Calibration** > **Run eye calibration**.
![The Settings app, showing the Run eye calibration option](./images/C-Settings.Calibration.png)
### Troubleshooting HoloLens 2 calibration
Calibration should work for most people, but there are cases where calibration fails.
Some potential reasons for calibration failure include:
- Getting distracted and not following the calibration targets
- Dirty or scratched device visor or device visor not positioned properly
- Dirty or scratched glasses
- Certain types of contact lenses and glasses (colored contact lenses, some toric contact lenses, IR blocking glasses, some high prescription glasses, sunglasses, or similar)
- More-pronounced makeup and some eyelash extensions
- Hair or thick eyeglass frames if they are blocking the device from seeing your eyes
- Certain eye physiology, eye conditions or eye surgery such as narrow eyes, long eyelashes, amblyopia, nystagmus, some cases of LASIK or other eye surgeries
If calibration is unsuccessful try:
- Cleaning your device visor
- Cleaning your glasses
- Pushing your device visor as close to your eyes as possible
- Moving objects in your visor out of the way (such as hair)
- Turning on a light in your room or moving out of direct sunlight
If you followed all guidelines and calibration is still failing, you can disable the calibration prompt in Settings. Please also let us know by filing feedback in [Feedback Hub](hololens-feedback.md).
Note that setting IPD is not applicable for Hololens 2, since eye positions are computed by the system.
### Calibration data and security
Calibration information is stored locally on the device and is not associated with any account information. There is no record of who has used the device without calibration. This mean new users will get prompted to calibrate visuals when they use the device for the first time, as well as users who opted out of calibration previously or if calibration was unsuccessful.
The device can locally store up to 50 calibration profiles. After this number is reached, the device automatically deletes the oldest unused profile.
Calibration information can always be deleted from the device in **Settings** > **Privacy** > **Eye tracker**.
### Disable calibration
You can also disable the calibration prompt by following these steps:
1. Select **Settings** > **System** > **Calibration**.
1. Turn off **When a new person uses this HoloLens, automatically ask to run eye calibration**.
> [!IMPORTANT]
> This setting may adversely affect hologram rendering quality and comfort. When you turn off this setting, features that depend on eye tracking (such as text scrolling) no longer work in immersive applications.
### HoloLens 2 eye-tracking technology
The device uses its eye-tracking technology to improve display quality, and to ensure that all holograms are positioned accurately and comfortable to view in 3D. Because it uses the eyes as landmarks, the device can adjust itself for every user and tune its visuals as the headset shifts slightly throughout use. All adjustments happen on the fly without a need for manual tuning.
> [!NOTE]
> Setting the IPD is not applicable for Hololens 2, since eye positions are computed by the system.
HoloLens applications use eye tracking to track where you are looking in real time. This is the main capability developers can leverage to enable a whole new level of context, human understanding and interactions within the Holographic experience. Developers don’t need to do anything to leverage this capability.
## Calibrating your HoloLens (1st gen)
HoloLens (1st gen) adjusts hologram display according to the your [interpupillary distance](https://en.wikipedia.org/wiki/Interpupillary_distance) (IPD). If the IPD is not accurate, holograms may appear unstable or at an incorrect distance. You can improve the quality of your visuals by calibrating the device to your interpupillary distance (IPD).
When you set up your Hololens (1st gen) device, it prompts to calibrate your visuals after Cortana introduces herself. It's recommended that you complete the calibration step during this setup phase. However you can skip it by waiting until Cortana prompts you and then saying "Skip."
During the calibration process, HoloLens asks you to align your finger with a series of six targets per eye. HoloLens uses this process to set the IPD correctly for your eyes.
![IPD finger-alignment screen at second step](./images/ipd-finger-alignment-300px.jpg)
### Manually start the calibration process
If you need to update the calibration or if a new user needs to adjust it, you can manually run the Calibration app at any time. The Calibration app is installed by default. You can access it by using eihter the **Start** menu or the Settings app.
To use the **Start** menu to run the Calibration app, follow these steps:
1. Use the [bloom](hololens1-basic-usage.md) gesture to open the **Start** menu.
1. To view all apps, select **+**.
1. Select **Calibration**.
![Accessing the calibration app from the shell](./images/calibration-shell.png)
![The calibration app displayed as a Live Cube after being launched](./images/calibration-livecube-200px.png)
To use the Settings app to run the Calibration app, follow these steps:
1. Use the [bloom](hololens1-basic-usage.md) gesture to open the **Start** menu.
1. If **Settings** isn't pinned to **Start**, select **+** to view all apps.
1. Select **Settings**.
1. Select **System** > **Utilities** > **Open Calibration**.
![Launching the calibration app from the settings app](./images/calibration-settings-500px.jpg)
## Immersive headsets
Some immersive headsets provide the ability to customize the IPD setting. To change the IPD for your headset, open the Settings app and select **Mixed reality** > **Headset display**, and then move the slider control. You’ll see the changes in real time in your headset. If you know your IPD, maybe from a visit to the optometrist, you can enter it directly as well.
You can also adjust this setting on your PC by selecting **Settings** > **Mixed reality** > **Headset display**.
If your headset does not support IPD customization, this setting will be disabled.

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---
title: Commercial features
description: The Microsoft HoloLens Commercial Suite includes features that make it easier for businesses to manage HoloLens devices. HoloLens 2 devices are equipped with commercial features by default.
keywords: HoloLens, commercial, features, mdm, mobile device management, kiosk mode
author: scooley
ms.author: scooley
ms.date: 08/26/2019
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
audience: ITPro
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: high
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Commercial features
HoloLens includes features that make it easier for businesses to manage HoloLens devices.
Every HoloLens 2 device has commercial features available.
HoloLens (1st gen) came with two licensing options, the developer license and a commercial license. To unlock HoloLens's commercial capabilities, upgrade from the developer license to a commercial license. To purchase the Microsoft HoloLens Commercial Suite, contact your local Microsoft account manager.
>[!VIDEO https://www.youtube.com/embed/tNd0e2CiAkE]
## Key commercial features
- **Kiosk mode.** You can use HoloLens in demo or showcase experiences by using kiosk mode, to limit which apps can run.
![Using kiosk mode, HoloLens launches directly into the app of your choice.](images/201608-kioskmode-400px.png)
- **Mobile Device Management (MDM) for HoloLens.** Your IT department can manage multiple HoloLens devices simultaneously by using solutions such as Microsoft Intune. You can manage settings, select apps to install, and set security configurations that are tailored to your organization's needs.
![Mobile Device Management on HoloLens provides enterprise-grade device management across multiple devices.](images/201608-enterprisemanagement-400px.png)
- **Windows Update for Business.** Windows Update for Business provides controlled operating system updates to devices and support for the long-term servicing channel.
- **Data security.** BitLocker data encryption is enabled on HoloLens to provide the same level of security protection as any other Windows device.
- **Work access.** Anyone in your organization can remotely connect to the corporate network through virtual private network (VPN) on a HoloLens. HoloLens can also access Wi-Fi networks that require credentials.
- **Microsoft Store for Business.** Your IT department can also set up an enterprise private store, containing only your company's apps for your specific HoloLens usage. Securely distribute your enterprise software to selected group of enterprise users.
## Feature comparison between editions
|Features |HoloLens Development Edition |HoloLens Commercial Suite |HoloLens 2 |
|---|:---:|:---:|:---:|
|Device Encryption (BitLocker) | |✔️ |✔️ |
|Virtual Private Network (VPN) | |✔️ |✔️ |
|[Kiosk mode](hololens-kiosk.md) | |✔️ |✔️ |
|**Management and deployment** | | | |
|Mobile Device Management (MDM) | |✔️ |✔️ |
|Ability to block unenrollment | |✔️ |✔️ |
|Cert-based corporate Wi-Fi access | |✔️ |✔️ |
|Microsoft Store (Consumer) |Consumer |Filter by using MDM |Filter by using MDM |
|[Business Store Portal](https://docs.microsoft.com/microsoft-store/working-with-line-of-business-apps) | |✔️ |✔️ |
|**Security and identity** | | | |
|Sign in by using Azure Active Directory (AAD) account |✔️ |✔️ |✔️ |
|Sign in by using Microsoft Account (MSA) |✔️ |✔️ |✔️ |
|Next Generation Credentials with PIN unlock |✔️ |✔️ |✔️ |
|[Secure boot](https://docs.microsoft.com/windows-hardware/design/device-experiences/oem-secure-boot) |✔️ |✔️ |✔️ |
|**Servicing and support** | | | |
|Automatic system updates as they arrive |✔️ |✔️ |✔️ |
|[Windows Update for Business](https://docs.microsoft.com/windows/deployment/update/waas-manage-updates-wufb) | |✔️ |✔️ |
|Long-Term Servicing Channel (LTSC) | |✔️ |✔️ |
## Enabling commercial features
Your organization's IT admin can set up commercial features such as Microsoft Store for Business, kiosk mode, and enterprise Wi-Fi access. The [Microsoft HoloLens](index.md) documentation provides step-by-step instructions for enrolling devices and installing apps from Microsoft Store for Business.
## See also
- [Microsoft HoloLens](index.md)
- [Kiosk mode](hololens-kiosk.md)
- [CSPs supported in HoloLens devices](/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices)
- [Microsoft Store For Business and line of business applications](https://blogs.technet.microsoft.com/sbucci/2016/04/13/windows-store-for-business-and-line-of-business-applications/)
- [Working with line-of-business apps](/microsoft-store/working-with-line-of-business-apps)

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---
title: Infrastructure Guidelines for HoloLens
description:
ms.prod: hololens
ms.sitesec: library
author: pawinfie
ms.author: pawinfie
audience: ITPro
ms.topic: article
ms.localizationpriority: high
ms.date: 1/23/2020
ms.reviewer:
audience: ITPro
manager: bradke
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Configure Your Network for HoloLens
This portion of the document will require the following people:
1. Network Admin with permissions to make changes to the proxy/firewall
2. Azure Active Directory Admin
3. Mobile Device Manager Admin
## Infrastructure Requirements
HoloLens is, at its core, a Windows mobile device integrated with Azure. It works best in commercial environments with wireless network availability (wi-fi) and access to Microsoft services.
Critical cloud services include:
- Azure active directory (AAD)
- Windows Update (WU)
Commercial customers will need enterprise mobility management (EMM) or mobile device management (MDM) infrastructure to manage HoloLens devices at scale. This guide uses [Microsoft Intune](https://www.microsoft.com/enterprise-mobility-security/microsoft-intune) as an example, though any provider with full support for Microsoft Policy can support HoloLens. Ask your mobile device management provider if they support HoloLens 2.
HoloLens does support a limited set of cloud disconnected experiences.
### Wireless network EAP support
- PEAP-MS-CHAPv2
- PEAP-TLS
- TLS
- TTLS-CHAP
- TTLS-CHAPv2
- TTLS-MS-CHAPv2
- TTLS-PAP
- TTLS-TLS
### HoloLens Specific Network Requirements
Make sure that [this list](hololens-offline.md) of endpoints are allowed on your network firewall. This will enable HoloLens to function properly.
### Remote Assist Specific Network Requirements
1. The recommended bandwidth for optimal performance of Remote Assist is 1.5Mbps. Detailed network requirements and additional information can be found [here](https://docs.microsoft.com/MicrosoftTeams/prepare-network).
**(Please note, if you don't network have network speeds of at least 1.5Mbps, Remote Assist will still work. However, quality may suffer).**
1. Make sure that these ports and URLs are allowed on your network firewall. This will enable Microsoft Teams to function. The latest list can be found [here](https://docs.microsoft.com/office365/enterprise/urls-and-ip-address-ranges#skype-for-business-online-and-microsoft-teams).
### Guides Specific Network Requirements
Guides only require network access to download and use the app.
## Azure Active Directory Guidance
> [!NOTE]
> This step is only necessary if your company plans on managing the HoloLens.
1. Ensure that you have an Azure AD License.
Please [HoloLens Licenses Requirements](hololens-licenses-requirements.md) for additional information.
1. If you plan on using Auto Enrollment, you will have to [Configure Azure AD enrollment.](https://docs.microsoft.com/intune/deploy-use/.set-up-windows-device-management-with-microsoft-intune#azure-active-directory-enrollment)
1. Ensure that your company's users are in Azure Active Directory (Azure AD).
Instructions for adding users can be found [here](https://docs.microsoft.com/azure/active-directory/fundamentals/add-users-azure-active-directory).
1. We suggest that users who need similar licenses are added to the same group.
1. [Create a Group](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-groups-create-azure-portal)
1. [Add users to groups](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-groups-members-azure-portal)
1. Ensure that your company's users (or group of users) are assigned the necessary licenses.
Directions for assigning licenses can be found [here](https://docs.microsoft.com/azure/active-directory/fundamentals/license-users-groups).
1. Only do this step if users are expected to enroll their HoloLens/Mobile device into you (There are three options)
These steps ensure that your company's users (or a group of users) can add devices.
1. **Option 1:** Give all users permission to join devices to Azure AD.
**Sign in to the Azure portal as an administrator** > **Azure Active Directory** > **Devices** > **Device Settings** >
**Set Users may join devices to Azure AD to *All***
1. **Option 2:** Give selected users/groups permission to join devices to Azure AD
**Sign in to the Azure portal as an administrator** > **Azure Active Directory** > **Devices** > **Device Settings** >
**Set Users may join devices to Azure AD to *Selected***
![Image that shows Configuration of Azure AD Joined Devices](images/azure-ad-image.png)
1. **Option 3:** You can block all users from joining their devices to the domain. This means that all devices will need to be manually enrolled.
## Mobile Device Manager Guidance
### Ongoing device management
> [!NOTE]
> This step is only necessary if your company plans to manage the HoloLens.
Ongoing device management will depend on your mobile device management infrastructure. Most have the same general functionality but the user interface may vary widely.
1. [CSPs (Configuration Service Providers)](https://docs.microsoft.com/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices) allows you to create and deploy management settings for the devices on your network. A list of CSPs for HoloLens can be found [here](https://docs.microsoft.com/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices).
1. [Compliance policies](https://docs.microsoft.com/intune/device-compliance-get-started) are rules and settings that devices must meet to be compliant in your corporate infrastructure. Use these policies with Conditional Access to block access to company resources for devices that are non-compliant. For example, you can create a policy that requires Bitlocker be enabled.
1. [Create Compliance Policy](https://docs.microsoft.com/intune/protect/compliance-policy-create-windows).
1. Conditional Access allows/denies mobile devices and mobile applications from accessing company resources. Two documents you may find helpful are [Plan your CA Deployment](https://docs.microsoft.com/azure/active-directory/conditional-access/plan-conditional-access) and [Best Practices](https://docs.microsoft.com/azure/active-directory/conditional-access/best-practices).
1. [This article](https://docs.microsoft.com/intune/fundamentals/windows-holographic-for-business) talks about Intune's management tools for HoloLens.
1. [Create a device profile](https://docs.microsoft.com/intune/configuration/device-profile-create)
### Manage updates
Intune includes a feature called Update rings for Windows 10 devices, including HoloLens 2 and HoloLens v1 (with Holographic for Business). Update rings include a group of settings that determine how and when updates are installed.
For example, you can create a maintenance window to install updates, or choose to restart after updates are installed. You can also choose to pause updates indefinitely until you're ready to update.
Read more about [configuring update rings with Intune](https://docs.microsoft.com/intune/windows-update-for-business-configure).
### Application management
Manage HoloLens applications through:
1. Microsoft Store
The Microsoft Store is the best way to distribute and consume applications on HoloLens. There is a great set of core HoloLens applications already available in the store or you can [publish your own](https://docs.microsoft.com/windows/uwp/publish/).
All applications in the store are available publicly to everyone, but if it isn't acceptable, checkout the Microsoft Store for Business.
1. [Microsoft Store for Business](https://docs.microsoft.com/microsoft-store/)
Microsoft Store for Business and Education is a custom store for your corporate environment. It lets you use the Microsoft Store built into Windows 10 and HoloLens to find, acquire, distribute, and manage apps for your organization. It also lets you deploy apps that are specific to your commercial environment but not to the world.
1. Application deployment and management via Intune or another mobile device management solution
Most mobile device management solutions, including Intune, provide a way to deploy line of business applications directly to a set of enrolled devices. See this article for [Intune app install](https://docs.microsoft.com/intune/apps-deploy).
1. _not recommended_ Device Portal
Applications can also be installed on HoloLens directly using the Windows Device Portal. This isn't recommended since Developer Mode has to be enabled to use the device portal.
Read more about [installing apps on HoloLens](https://docs.microsoft.com/hololens/hololens-install-apps).
### Certificates
You can distribute certificates through your MDM provider. If your company requires certificates, Intune supports PKCS, PFX, and SCEP. It is important to understand which certificate is right for your company. Please visit [here](https://docs.microsoft.com/intune/protect/certificates-configure) to determine which cert is best for you. If you plan to use certificates for HoloLens Authentication, PFX or SCEP may be right for you.
Steps for SCEP can be found [here](https://docs.microsoft.com/intune/protect/certificates-profile-scep).
### How to Upgrade to Holographics for Business Commercial Suite
> [!NOTE]
> Windows Holographics for Business (commercial suite) is only intended for HoloLens 1st gen devices. The profile will not be applied to HoloLens 2 devices.
Directions for upgrading to the commercial suite can be found [here](https://docs.microsoft.com/intune/configuration/holographic-upgrade).
### How to Configure Kiosk Mode Using Microsoft Intune
1. Sync Microsoft Store to Intune ([Here](https://docs.microsoft.com/intune/apps/windows-store-for-business)).
1. Check your app settings
1. Log into your Microsoft Store Business account
1. **Manage > Products and Services > Apps and Software > Select the app you want to sync > Private Store Availability > Select "Everyone" or "Specific Groups"**
>[!NOTE]
>If you don't see the app you want, you will have to "get" the app by searching the store for your app. **Click the "Search" bar in the upper right-hand corner > type in the name of the app > click on the app > select "Get"**.
1. If you do not see your apps in **Intune > Client Apps > Apps** , you may have to [sync your apps](https://docs.microsoft.com/intune/apps/windows-store-for-business#synchronize-apps) again.
1. [Create a device profile for Kiosk mode](https://docs.microsoft.com/intune/configuration/kiosk-settings#create-the-profile)
> [!NOTE]
> You can configure different users to have different Kiosk Mode experiences by using "Azure AD" as the "User logon type". However, this option is only available in Multi-App kiosk mode. Multi-App kiosk mode will work with only one app as well as multiple apps.
![Image that shows Configuration of Kiosk Mode in Intune](images/aad-kioskmode.png)
For other MDM services, check your provider's documentation for instructions. If you need to use a custom setting and full XML configuration to set up a kiosk in your MDM service, additional directions can be found [here](hololens-kiosk.md#use-microsoft-intune-or-other-mdm-to-set-up-a-single-app-or-multi-app-kiosk)
## Certificates and Authentication
Certificates can be deployed via you MDM (see "certificates" in the [MDM Section](hololens-commercial-infrastructure.md#mobile-device-manager-guidance)). Certificates can also be deployed to the HoloLens through package provisioning. Please see [HoloLens Provisioning](hololens-provisioning.md) for additional information.
### Additional Intune Quick Links
1. [Create Profiles:](https://docs.microsoft.com/intune/configuration/device-profile-create) Profiles allow you to add and configure settings that will be pushed to the devices in your organization.
## Next (Optional) Step: [Configure HoloLens using a provisioning package](hololens-provisioning.md)
## Next Step: [Enroll your device](hololens-enroll-mdm.md)

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---
title: Connect to Bluetooth and USB-C devices
description: This guide walks through connecting to Bluetooth and USB-C devices and accessories.
ms.assetid: 01af0848-3b36-4c13-b797-f38ad3977e30
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 03/11/2020
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Connect to Bluetooth and USB-C devices
## Pair Bluetooth devices
HoloLens 2 supports the following classes of Bluetooth devices:
- Mouse
- Keyboard
- Bluetooth audio output (A2DP) devices
HoloLens (1st gen) supports the following classes of Bluetooth devices:
- Mouse
- Keyboard
- HoloLens (1st gen) clicker
> [!NOTE]
> Other types of Bluetooth devices, such as speakers, headsets, smartphones, and game pads, may be listed as available in HoloLens settings. However, these devices aren't supported on HoloLens (1st gen). For more information, see [HoloLens Settings lists devices as available, but the devices don't work](hololens-FAQ.md#hololens-settings-lists-devices-as-available-but-the-devices-dont-work).
### Pair a Bluetooth keyboard or mouse
1. Turn on your keyboard or mouse, and make it discoverable. To learn how to make the device discoverable, look for information on the device (or its documentation) or visit the manufacturer's website.
1. Use the bloom gesture (HoloLens (1st gen)) or the start gesture (HoloLens 2) to go to **Start**, and then select **Settings**.
1. Select **Devices**, and make sure that Bluetooth is on.
1. When you see the device name, select **Pair**, and then follow the instructions.
### HoloLens (1st gen): Pair the clicker
1. Use the bloom gesture to go to **Start**, and then select **Settings**.
1. Select **Devices**, and make sure that Bluetooth is on.
1. Use the tip of a pen to press and hold the clicker pairing button until the clicker status light blinks white. Make sure to hold down the button until the light starts blinking.
The pairing button is on the underside of the clicker, next to the finger loop.
![The pairing button is beside the finger loop](images/use-hololens-clicker-1.png)
1. On the pairing screen, select **Clicker** > **Pair**.
## HoloLens 2: Connect USB-C devices
HoloLens 2 supports the following classes of USB-C devices:
- Mass storage devices (such as thumb drives)
- Ethernet adapters (including ethernet plus charging)
- USB-C-to-3.5mm digital audio adapters
- USB-C digital audio headsets (including headset adapters plus charging)
- Wired mouse
- Wired keyboard
- Combination PD hubs (USB A plus PD charging)
> [!NOTE]
> Some mobile devices with USB-C connections present themselves to the HoloLens as ethernet adaptors, and therefore could be used in a tethering configuration, starting with Windows Holographic, version 2004. USB LTE modems that require a separate driver, and/or application installed for configuration are not supported
## Connect to Miracast
To use Miracast, follow these steps:
1. Do one of the following:
- Open the **Start** menu, and select the display icon.
- Say "Connect" while you gaze at the **Start** menu.
1. On the list of devices that appears, select an available device.
1. Complete the pairing to begin projecting.
## Disable Bluetooth
This procedure turns off the RF components of the Bluetooth radio and disables all Bluetooth functionality on Microsoft HoloLens.
1. Use the bloom gesture (HoloLens (1st gen)) or the start gesture (HoloLens 2) to go to **Start**, and then select **Settings** > **Devices**.
1. Move the slider switch for **Bluetooth** to the **Off** position.

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---
title: Use your voice to operate HoloLens
description: Cortana can help you do all kinds of things on your HoloLens
ms.assetid: fd96fb0e-6759-4dbe-be1f-58bedad66fed
ms.date: 03/10/2020
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
audience: ITPro
ms.author: v-tea
ms.topic: article
manager: jarrettr
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Use your voice to operate HoloLens
You can use your voice to do almost anything on HoloLens, such as taking a quick photo or opening an app. Many voice commands are built into HoloLens, while others are available through Cortana.
This article teaches you how to control HoloLens and your holographic world with your voice and with Cortana.
> [!NOTE]
> Speech is only supported in [some languages](hololens2-language-support.md). The speech language is based on the Windows display language, not the keyboard language.
>
> You can verify the Windows display language by selecting **Settings** > **Time and Language** > **Language**.
## Built-in voice commands
Get around HoloLens faster with these basic commands. In order to use these, you need to enable Speech during the first run of the device or in **Settings** > **Privacy** > **Speech**. You can always check whether speech is enabled by looking at the status at the top of the Start menu. For the best speech recognition results, HoloLens 2 uses the Microsoft cloud-based services. However, you can use Settings to disable this feature. To do this, in Settings, turn off **Online speech recognition**. After you change this setting, HoloLens 2 will only process voice data locally to recognize commands and dictation, and Cortana will not be available.
### General speech commands
Use these commands throughout Windows Mixed Reality to get around faster. Some commands use the gaze cursor, which you bring up by saying "select."
> [!NOTE]
> Hand rays are not supported on HoloLens (1st Gen).
| Say this | To do this |
| - | - |
| "Select" | Say "select" to bring up the gaze cursor. Then, turn your head to position the cursor on the thing you want to select, and say "select" again. |
|Open the Start menu | "Go to Start" |
|Close the Start menu | "Close" |
|Leave an immersive app | Say "Go to Start" to bring up the quick actions menu, then say "Mixed reality home." |
|Hide and show hand ray | "Hide hand ray" / "Show hand ray" |
|See available speech commands | "What can I say?" |
Starting with version 19041.x of HoloLens 2, you can also use these commands:
| Say this | To do this |
| - | - |
| "Restart device" | Bring up a dialogue to confirm you want to restart the device. You can say "yes" to restart. |
| "Shutdown device" | Bring up a dialogue to confirm you want to turn off the device. You can say "yes" to confirm. |
| "Brightness up/down" | Increase or decrease the display brightness by 10%. |
| "Volume up/down" | Increase or decrease the volume by 10%. |
| "What's my IP address" | Bring up a dialogue displaying your device's current IP address on the local network. |
| "Take a picture" | Capture a mixed reality photo of what you are currently seeing. |
| "Take a video" | Start recording a mixed reality video. |
| "Stop recording" | Stops the current mixed reality video recording if one is in progress. |
### Hologram commands
To use these commands, gaze at a 3D object, hologram, or app window.
| Say this | To do this |
| - | - |
| "Bigger" | Make it bigger |
| "Smaller" | Make it smaller |
| "Face me" | Turn it to face you |
| "Move this" | Move it (follow your gaze) |
| "Close" | Close it |
| "Follow me" / "Stop following" | Make it follow you as you move around |
### See it, say it
Many buttons and other elements on HoloLens also respond to your voice—for example, **Follow me** and **Close** on the app bar, or the **Back** button in Edge. To find out if a button is voice-enabled, rest your **gaze cursor**,**touch cursor** or one **hand ray** on it for a moment. If the button is voice-enabled, you'll see a voice tip.
### Dictation mode
Tired of typing? Switch to dictation mode any time that the holographic keyboard is active. To get started, select the microphone button or say "Start dictating." To stop dictating, select the button again or say "Stop dictating." To delete what you just dictated, say "Delete that."
> [!NOTE]
> To use dictation mode, you have to have an internet connection.
HoloLens dictation uses explicit punctuation, meaning that you say the name of the punctuation you want to use. For instance, you might say "Hey **comma** what are you up to **question mark**."
Here are the punctuation keywords that you can use:
- Period, comma, question mark, exclamation point/exclamation mark
- New line/new paragraph
- Semicolon, colon
- Open quote(s), close quote(s)
- Hashtag, smiley/smiley face, frowny, winky
- Dollar, percent
Sometimes it's helpful to spell out things like email addresses. For instance, to dictate example@outlook.com, you'd say "E X A M P L E at outlook dot com."
## Do more with Cortana
Cortana can help you do all kinds of things on your HoloLens, but depending on which version of Windows Holographic you're using, the capablities may be different. You can learn more about the updated capabilites of the latest version of Cortana [here](https://blogs.windows.com/windowsexperience/2020/02/28/cortana-in-the-upcoming-windows-10-release-focused-on-your-productivity-with-enhanced-security-and-privacy/).
![Hey Cortana!](images/cortana-on-hololens.png)
Here are some things you can try saying (remember to say "Hey Cortana" first).
**Hey, Cortana**...
- What can I say?
- Launch <*app name*>.
- What time is it?
- Show me the latest NBA scores.
- Tell me a joke.
If you're using *version 18362.x or earlier*, you can also use these commands:
**Hey, Cortana**...
- Increase the volume.
- Decrease the brightness.
- Shut down.
- Restart.
- Go to sleep.
- Mute.
- Move <*app name*> here (gaze at the spot that you want the app to move to).
- Go to Start.
- Take a picture.
- Start recording. (Starts recording a video.)
- Stop recording. (Stops recording a video.)
- How much battery do I have left?
Some Cortana features that you're used to from Windows on your PC or phone (for example, reminders and notifications) aren't supported in Microsoft HoloLens, and the Cortana experience may vary from one region to another.
### Turn Cortana off
Cortana is on the first time you use HoloLens when you enable speech. You can turn her off in Cortana's settings. In the **All apps** list, select **Cortana** > **Settings**. Then turn off Cortana can give you suggestions, ideas, reminders, alerts, and more.
If Cortana isn't responding to "Hey Cortana," check that speech is enabled on Start and go to Cortana's settings and check to make sure she's on.

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---
title: Collect and use diagnostic information from HoloLens devices
description:
author: Teresa-Motiv
ms.author: v-tea
ms.date: 03/23/2020
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
ms.topic: article
ms.custom:
- CI 115131
- CSSTroubleshooting
audience: ITPro
ms.localizationpriority: medium
keywords:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Collect and use diagnostic information from HoloLens devices
HoloLens users and administrators can choose from among four different methods to collect diagnostic information from HoloLens:
- Feedback Hub app
- DiagnosticLog CSP
- Settings app
> [!IMPORTANT]
> Device diagnostic logs contain personally identifiable information (PII), such as about what processes or applications the user starts during typical operations. When multiple users share a HoloLens device (for example, users sign in to the same device by using different Microsoft Azure Active Directory (AAD) accounts) the diagnostic logs may contain PII information that applies to multiple users. For more information, see [Microsoft Privacy statement](https://privacy.microsoft.com/privacystatement).
The following table compares the three collection methods. The method names link to more detailed information in the sections that follow the table.
|Method |Prerequisites |Data locations |Data access and use |Data retention |
| --- | --- | --- | --- | --- |
|[Feedback Hub](#feedback-hub) |Network and internet connection<br /><br />Feedback Hub app<br /><br />Permission to upload files to the Microsoft cloud |Microsoft cloud<br /><br />HoloLens device (optional) |User requests assistance, agrees to the terms of use, and uploads the data<br /><br />Microsoft employees view the data, as consistent with the terms of use |Data in the cloud is retained for the period that is defined by Next Generation Privacy (NGP). Then the data is deleted automatically.<br /><br />Data on the device can be deleted at any time by a user who has **Device owner** or **Admin** permissions. |
|[Settings Troubleshooter](#settings-troubleshooter) |Settings app |HoloLens device<br /><br />Connected computer (optional) |The user stores the data, and only the user accesses the data (unless the user specifically shares the data with another user). |The data is retained until the user deletes it.* |
|[DiagnosticLog CSP](#diagnosticlog-csp) |Network connection<br /><br />MDM environment that supports the DiagnosticLog CSP |Administrator configures storage locations |In the managed environment, the user implicitly consents to administrator access to the data.<br /><br />Administrator configures access roles and permissions. | Administrator configures retention policy. |
- End-user is responsible for sharing the logs responsibly with someone else. These files are primarily useful when contacting customer service and support.
## Feedback Hub
A HoloLens user can use the Microsoft Feedback Hub desktop app to send diagnostic information to Microsoft Support. For details and complete instructions, see [Give us feedback](hololens-feedback.md).
> [!NOTE]
> **Commercial or enterprise users:** If you use the Feedback Hub app to report a problem that relates to MDM, provisioning, or any other device management aspect, change the app category to **Enterprise Management** > **Device category**.
### Prerequisites
- The device is connected to a network.
- The Feedback Hub app is available on the user's desktop computer, and the user can upload files to the Microsoft cloud.
### Data locations, access, and retention
By agreeing to the terms-of-use of the Feedback Hub, the user explicitly consents to the storage and usage of the data (as defined by that agreement).
The Feedback Hub provides two places for the user to store diagnostic information:
- **The Microsoft cloud**. Data that the user uploads by using the Feedback Hub app is stored for the number of days that is consistent with Next Generation Privacy (NGP) requirements. Microsoft employees can use an NGP-compliant viewer to access the information during this period.
> [!NOTE]
> These requirements apply to data in all Feedback Hub categories.
- **The HoloLens device**. While filing a report in Feedback Hub, the user can select **Save a local copy of diagnostics and attachments created when giving feedback**. If the user selects this option, the Feedback Hub stores a copy of the diagnostic information on the HoloLens device. This information remains accessible to the user (or anyone that uses that account to sign in to HoloLens). To delete this information, a user must have **Device owner** or **Admin** permissions on the device. A user who has the appropriate permissions can sign in to the Feedback Hub, select **Settings** > **View diagnostics logs**, and delete the information.
## Settings Troubleshooter
A HoloLens user can use the Settings app on the device to troubleshoot problems and collect diagnostic information. To do this, follow these steps:
1. Open the Settings app and select **Update & Security** > **Troubleshoot** page.
1. Select the appropriate area, and select **Start**.
1. Reproduce the issue.
1. After you reproduce the issue, return to Settings and then select **Stop**.
### Prerequisites
- The Settings app is installed on the device and is available to the user.
### Data locations, access, and retention
Because the user starts the data collection, the user implicitly consents to the storage of the diagnostic information. Only the user, or anyone with whom that the user shares the data, can access the data.
The diagnostic information is stored on the device. If the device is connected to the user's computer, the information also resides on the computer in the following file:
> This PC\\\<*HoloLens device name*>\\Internal Storage\\Documents\\Trace\<*ddmmyyhhmmss*>.etl
> [!NOTE]
> In this file path and name, \<*HoloLens device name*> represents the name of the HoloLens device, and \<*ddmmyyhhmmss*> represents the date and time that the file was created.
The diagnostic information remains in these locations until the user deletes it.
## DiagnosticLog CSP
In a Mobile Device Management (MDM) environment, the IT administrator can use the the [DiagnosticLog configuration service provider (CSP)](https://docs.microsoft.com/windows/client-management/mdm/diagnosticlog-csp) to configure diagnostic settings on enrolled HoloLens devices. The IT administrator can configure these settings to collect logs from enrolled devices.
### Prerequisites
- The device is connected to a network.
- The device is enrolled in an MDM environment that supports the DiagnosticLog CSP.
### Data locations, access, and retention
Because the device is part of the managed environment, the user implicitly consents to administrative access to diagnostic information.
The IT administrator uses the DiagnosticLog CSP to configure the data storage, retention, and access policies, including the policies that govern the following:
- The cloud infrastructure that stores the diagnostic information.
- The retention period for the diagnostic information.
- Permissions that control access to the diagnostic information.

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---
title: Enable Bitlocker encryption for HoloLens (HoloLens)
description: Enable Bitlocker device encryption to protect files stored on the HoloLens
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 01/26/2019
ms.reviewer:
manager: laurawi
appliesto:
- HoloLens (1st gen)
---
# Enable encryption for HoloLens
HoloLens (1st gen) and HoloLens 2 both support device encryption using BitLocker, however, BitLocker is always enabled on HoloLens 2.
This article will help you enable and manage BitLocker on HoloLens (1st gen).
On HoloLens (1st gen) you can enable BitLocker device encryption manually or using mobile device management (MDM). Follow these instructions to enable [BitLocker device encryption](https://docs.microsoft.com/windows/security/information-protection/bitlocker/bitlocker-device-encryption-overview-windows-10#bitlocker-device-encryption) to protect files and information stored on the HoloLens. Device encryption helps protect your data using the AES-CBC 128 encryption method, which is equivalent to [EncryptionMethodByDriveType method 3](https://docs.microsoft.com/windows/client-management/mdm/bitlocker-csp#encryptionmethodbydrivetype) in the BitLocker configuration service provider (CSP). Personnel who have the correct encryption key (such as a password) can decrypt it or perform a data recovery.
## Enable device encryption using MDM
You can use your Mobile Device Management (MDM) provider to apply a policy that requires device encryption. The policy to use is the [Security/RequireDeviceEncryption setting](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-security#security-requiredeviceencryption) in the Policy CSP.
[See instructions for enabling device encryption using Microsoft Intune.](https://docs.microsoft.com/intune/compliance-policy-create-windows#windows-holographic-for-business)
For other MDM tools, see your MDM provider's documentation for instructions. If your MDM provider requires custom URI for device encryption, use the following configuration:
- **Name**: a name of your choice
- **Description**: optional
- **OMA-URI**: `./Vendor/MSFT/Policy/Config/Security/RequireDeviceEncryption`
- **Data type**: integer
- **Value**: `1`
## Enable device encryption using a provisioning package
Provisioning packages are files created by the Windows Configuration Designer tool that apply a specified configuration to a device.
### Create a provisioning package that upgrades the Windows Holographic edition and enables encryption
1. [Create a provisioning package for HoloLens.](hololens-provisioning.md)
1. Go to **Runtime settings** > **Policies** > **Security**, and select **RequireDeviceEncryption**.
![Require device encryption setting configured to yes](images/device-encryption.png)
1. Find the XML license file that was provided when you purchased the Commercial Suite.
1. Browse to and select the XML license file that was provided when you purchased the Commercial Suite.
> [!NOTE]
> You can configure [additional settings in the provisioning package](hololens-provisioning.md).
1. On the **File** menu, click **Save**.
1. Read the warning explaining that project files may contain sensitive information and click **OK**.
> [!IMPORTANT]
> When you build a provisioning package, you may include sensitive information in the project files and provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when no longer needed.
1. On the **Export** menu, click **Provisioning package**.
1. Change **Owner** to **IT Admin**, which will set the precedence of this provisioning package higher than provisioning packages applied to this device from other sources, and then select **Next**.
1. Set a value for **Package Version**.
> [!TIP]
> You can make changes to existing packages and change the version number to update previously applied packages.
1. On the **Select security details for the provisioning package**, click **Next**.
1. Click **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows ICD uses the project folder as the output location.
Optionally, you can click Browse to change the default output location.
1. Click **Next**.
1. Click **Build** to start building the package. The project information is displayed in the build page and the progress bar indicates the build status.
1. When the build completes, click **Finish**.
### Apply the provisioning package to HoloLens
1. Connect the device via USB to a PC and start the device, but do not continue past the **fit** page of the initial setup experience (the first page with the blue box).
1. Briefly press and release the **Volume Down** and **Power** buttons simultaneously.
1. HoloLens will show up as a device in File Explorer on the PC.
1. In File Explorer, drag and drop the provisioning package (.ppkg) onto the device storage.
1. Briefly press and release the **Volume Down** and **Power** buttons simultaneously again while on the **fit** page.
1. The device will ask you if you trust the package and would like to apply it. Confirm that you trust the package.
1. You will see whether the package was applied successfully or not. If it failed, you can fix your package and try again. If it succeeded, proceed with device setup.
> [!NOTE]
> If the device was purchased before August 2016, you will need to sign into the device with a Microsoft account, get the latest OS update, and then reset the OS in order to apply the provisioning package.
## Verify device encryption
Encryption is silent on HoloLens. To verify the device encryption status:
- On HoloLens, go to **Settings** > **System** > **About**. **BitLocker** is **enabled** if the device is encrypted.
![About screen showing BitLocker enabled](images/about-encryption.png)

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---
title: Enroll HoloLens in MDM
description: Enroll HoloLens in mobile device management (MDM) for easier management of multiple devices.
ms.prod: hololens
ms.sitesec: library
ms.assetid: 2a9b3fca-8370-44ec-8b57-fb98b8d317b0
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 07/15/2019
ms.reviewer:
manager: laurawi
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Enroll HoloLens in MDM
You can manage multiple Microsoft HoloLens devices simultaneously using solutions like [Microsoft Intune](https://docs.microsoft.com/intune/windows-holographic-for-business). You will be able to manage settings, select apps to install and set security configurations tailored to your organization's need. See [Manage devices running Windows Holographic with Microsoft Intune](https://docs.microsoft.com/intune/windows-holographic-for-business), the [configuration service providers (CSPs) that are supported in Windows Holographic](https://msdn.microsoft.com/windows/hardware/commercialize/customize/mdm/configuration-service-provider-reference#hololens), and the [policies supported by Windows Holographic for Business](https://msdn.microsoft.com/windows/hardware/commercialize/customize/mdm/policy-configuration-service-provider#hololenspolicies).
> [!NOTE]
> Mobile device management (MDM), including the VPN, Bitlocker, and kiosk mode features, is only available when you [upgrade to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
## Requirements
Your organization will need to have Mobile Device Management (MDM) set up in order to manage HoloLens devices. Your MDM provider can be Microsoft Intune or a 3rd party provider that uses Microsoft MDM APIs.
## Auto-enrollment in MDM
If your organization uses Azure Active Directory (Azure AD) and an MDM solution that accepts an AAD token for authentication (currently, only supported in Microsoft Intune and AirWatch), your IT admin can configure Azure AD to automatically allow MDM enrollment after the user signs in with their Azure AD account. [Learn how to configure Azure AD enrollment.](https://docs.microsoft.com/mem/intune/enrollment/windows-enroll#enable-windows-10-automatic-enrollment)
When auto-enrollment is enabled, no additional manual enrollment is needed. When the user signs in with an Azure AD account, the device is enrolled in MDM after completing the first-run experience.
## Enroll through Settings app
When the device is not enrolled in MDM during the first-run experience, the user can manually enroll the device with the organization's MDM server using the Settings app.
1. Go to **Settings** > **Accounts** > **Work access**.
1. Select **Enroll into device management** and enter your organizational account. You will be redirected to your organization's sign in page.
1. Upon successful authentication to the MDM server, a success message is shown.
Your device is now enrolled with your MDM server. The Settings app will now reflect that the device is enrolled in device management.
## Unenroll HoloLens from Intune
You cannot [unenroll](https://docs.microsoft.com/intune-user-help/unenroll-your-device-from-intune-windows) HoloLens from Intune remotely. If the administrator unenrolls the device using MDM, the device will age out of the Intune dashboard.

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---
title: Environment considerations for HoloLens
description: Get the best possible experience using HoloLens when you optimize the device for your eyes and environment. Many different environmental factors are fused together to enable tracking, but as a Mixed Reality developer, there are several factors you can keep in mind to tune a space for better holograms.
keywords: holographic frame, field of view, fov, calibration, spaces, environment, how-to
author: dorreneb
ms.author: dobrown
manager: jarrettr
ms.date: 8/29/2019
ms.prod: hololens
ms.topic: article
audience: ITPro
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Environment considerations for HoloLens
HoloLens blends the holographic with the "real" world, placing holograms in your surroundings. A holographic app window "hangs" on the wall, a holographic ballerina spins on the tabletop, bunny ears sit on top of your unwitting friend’s head. When you’re using an immersive game or app, the holographic world will spread to fill your surroundings but you’ll still be able to see and move around the space.
The holograms you place will stay where you’ve put them, even if you turn off your device.
## Setting up an environment
HoloLens devices know how to place stable and accurate holograms by *tracking* users in a space. Without proper tracking, the device does not understand the environment or the user within it so holograms can appear in the wrong places, not appear in the same spot every time, or not appear at all. The data used to track users is represented in the *spatial map*.
Tracking performance is heavily influenced by the environment the user is in, and tuning an environment to induce stable and consistent tracking is an art rather than a science. Many different environmental factors are fused together to enable tracking, but as a Mixed Reality developer, there are several factors you can keep in mind to tune a space for better tracking.
### Lighting
Windows Mixed Reality uses visual light to track the user's location. When an environment is too bright, the cameras can get saturated, and nothing is seen. If the environment is too dark, the cameras cannot pick up enough information, and nothing is seen. Lighting should be even and sufficiently bright that a human can see without effort, but not so bright that the light is painful to look at.
Areas where there are points of bright light in an overall dim area are also problematic, as the camera has to adjust when moving in and out of bright spaces. This can cause the device to "get lost" and think that the change in light equates to a change in location. Stable light levels in an area will lead to better tracking.
Any outdoor lighting can also cause instability in the tracker, as the sun may vary considerably over time. For example, tracking in the same space in the summer vs. winter can produce drastically different results, as the secondhand light outside may be higher at different times of year.
If you have a luxmeter, a steady 500-1000 lux is a good place to start.
#### Types of lighting
Different types of light in a space can also influence tracking. Light bulbs pulse with the AC electricity running through it - if the AC frequency is 50Hz, then the light pulses at 50Hz. For a human, this pulsing is not noticed. However, HoloLens' 30fps camera sees these changes - some frames will be well-lit, some will be poorly lit, and some will be over-exposed as the camera tries to compensate for light pulses.
In the USA, electricity frequency standard is 60Hz, so light bulb pulses are harmonized with HoloLens' framerate - 60Hz pulses align with HoloLens' 30 FPS framerate. However, many countries have an AC frequency standard of 50Hz, which means some HoloLens frames will be taken during pulses, and others will not. In particular, fluorescent lighting in Europe has been known to cause issues.
There are a few things you can try to resolve flickering issues. Temperature, bulb age, and warm-up cycles are common causes of fluorescent flickering and replacing bulbs may help. Tightening bulbs and making sure current draws are constant can also help.
### Items in a space
HoloLens uses unique environmental landmarks, also known as *features*, to locate itself in a space.
A device can almost never track in a feature-poor area, as the device has no way of knowing where in space it is. Adding features to the walls of a space is usually a good way to improve tracking. Posters, symbols taped to a wall, plants, unique objects, or other similar items all help. A messy desk is a good example of an environment that leads to good tracking - there are a lot of different features in a single area.
Additionally, use unique features in the same space. The same poster repeated multiple times over a wall, for example, will cause device confusion as the HoloLens won't know which of the repetitive posters it is looking at. One common way of adding unique features is to use lines of masking tape to create unique, non-repetitive patterns along the walls and floor of a space.
A good question to ask yourself is: if you saw just a small amount of the scene, could you uniquely locate yourself in the space? If not, it's likely the device will have problems tracking as well.
#### Wormholes
If you have two areas or regions that look the same, the tracker may think they are the same. This results in the device tricking itself into thinking it is somewhere else. We call these types of repetitive areas *wormholes*.
To prevent wormholes, try to prevent identical areas in the same space. Identical areas can sometimes include factory stations, windows on a building, server racks, or work stations. Labelling areas or adding unique features to each similar-looking areas can help mitigate wormholes.
### Movement in a space
If your environment is constantly shifting and changing, the device has no stable features to locate against.
The more moving objects that are in a space, including people, the easier it is to lose tracking. Moving conveyor belts, items in different states of construction, and lots of people in a space have all been known to cause tracking issues.
The HoloLens can quickly adapt to these changes, but only when that area is clearly visible to the device. Areas that are not seen as frequently may lag behind reality, which can cause errors in the spatial map. For example, a user scans a friend and then turns around while the friend leaves the room. A 'ghost' representation of the friend will persist in the spatial mapping data until the user re-scans the now empty space.
### Proximity of the user to items in the space
Similarly to how humans cannot focus well on objects close to the eyes, HoloLens struggles when objects are close to it's cameras. If an object is too close to be seen with both cameras, or if an object is blocking one camera, the device will have far more issues with tracking against the object.
The cameras can see no closer than 15cm from an object.
### Surfaces in a space
Strongly reflective surfaces will likely look different depending on the angle, which affects tracking. Think of a brand new car - when you move around it, light reflects and you see different objects in the surface as you move. To the tracker, the different objects reflected in the surface represent a changing environment, and the device loses tracking.
Less shiny objects are easier to track against.
### Wi-Fi fingerprint considerations
As long as Wi-Fi is enabled, map data will be correlated with a Wi-Fi fingerprint, even when not connected to an actual WiFi network/router. Without Wi-Fi info, the space and holograms may be slightly slower to recognize. If the Wi-Fi signals change significantly, the device may think it is in a different space altogether.
Network identification (such as SSID or MAC address) is not sent to Microsoft, and all Wi-Fi references are kept local on the HoloLens.
## Mapping new spaces
When you enter a new space (or load an existing one), you’ll see a mesh graphic spreading over the space. This means your device is mapping your surroundings. While a HoloLens will learn a space over time, there are tips and tricks to map spaces.
## Environment management
There are two settings which enable users to “clean up” holograms and cause HoloLens to “forget" a space. They exist in **Holograms and environments** in the settings app, with the second setting also appearing under **Privacy** in the settings app.
1. **Delete nearby holograms**. When you select this setting, HoloLens will erase all anchored holograms and all stored map data for the “current space” where the device is located. A new map section would be created and stored in the database for that location once holograms are again placed in that same space.
1. **Delete all holograms**.By selecting this setting, HoloLens will erase ALL map data and anchored holograms in the entire databases of spaces. No holograms will be rediscovered and any holograms need to be newly placed to again store map sections in the database.
## Hologram quality
Holograms can be placed throughout your environment—high, low, and all around you—but you’ll see them through a [holographic frame](https://docs.microsoft.com/windows/mixed-reality/holographic-frame) that sits in front of your eyes. To get the best view, make sure to adjust your device so you can see the entire frame. And don’t hesitate to walk around your environment and explore!
For your [holograms](https://docs.microsoft.com/windows/mixed-reality/hologram) to look crisp, clear, and stable, your HoloLens needs to be calibrated just for you. When you first set up your HoloLens, you’ll be guided through this process. Later on, if holograms don’t look right or you’re seeing a lot of errors, you can make adjustments.
If you are having trouble mapping spaces, try deleting nearby holograms and remapping the space.
### Calibration
If your holograms look jittery or shaky, or if you’re having trouble placing holograms, the first thing to try is the [Calibration app](hololens-calibration.md). This app can also help if you’re experiencing any discomfort while using your HoloLens.
To get to the Calibration app, go to **Settings** > **System** > **Utilities**. Select **Open Calibration** and follow the instructions.
If someone else is going to be using your HoloLens, they should run the Calibration app first so the device is set up properly for them.
## See also
- [Spatial mapping design](https://docs.microsoft.com/windows/mixed-reality/spatial-mapping)
- [Holograms](https://docs.microsoft.com/windows/mixed-reality/hologram)

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---
title: Frequently Asked Security Questions
description: security questions frequently asked about the hololens
ms.assetid: bd55ecd1-697a-4b09-8274-48d1499fcb0b
author: pawinfie
ms.author: pawinfie
ms.date: 02/19/2020
keywords: hololens, Windows Mixed Reality, security
ms.prod: hololens
ms.sitesec: library
ms.topic: article
audience: ITPro
ms.localizationpriority: high
ms.custom:
- CI 111456
- CSSTroubleshooting
manager: bradke
appliesto:
- HoloLens 1 (1st gen)
- HoloLens 2
---
# Frequently asked questions about HoloLens security
## HoloLens (1st gen) Security Questions
1. **What type of wireless is used?**
1. 802.11ac and Bluetooth 4.1 LE
1. **What type of architecture is incorporated? For example: point to point, mesh or something else?**
1. Wi-Fi can be used in infrastructure mode to communicate with other wireless access points.
1. Bluetooth can be used to talk peer to peer between multiple HoloLens if the customers application supports it or to other Bluetooth devices.
1. **What is FCC ID?**
1. C3K1688
1. **What frequency range and channels does the device operate on and is it configurable?**
1. Wi-Fi: The frequency range is not user configurable and depends on the country of use. In the US Wi-Fi uses both 2.4 GHz (1-11) channels and 5 GHz (36-64, 100-165) channels.
1. Bluetooth: Bluetooth uses the standard 2.4-2.48 GHz range.
1. **Can the device allow or block specific frequencies?**
1. This is not controllable by the user/device
1. **What is the power level for both transmit and receive? Is it adjustable? What is the range of operation?**
1. Our emissions testing standards can be found [here](https://fccid.io/C3K1688). Range of operation is highly dependent on the access point and environment - but is roughly equivalent to other high-quality phones, tablets, or PCs.
1. **What is the duty cycle/lifetime for normal operation?**
1. 2-3hrs of active use and up to 2 weeks of standby time
1. Battery lifetime is unavailable.
1. **What is transmit and receive behavior when a tool is not in range?**
1. HoloLens transmit/receive follows the standard Wi-Fi/Bluetooth pattern. At the edge of its range, you'll probably notice input getting choppy until it fully disconnects, but after you get back in range it should quickly reconnect.
1. **What is deployment density per square foot?**
1. This is dependent on your network infrastructure.
1. **Can device use the infrastructure as a client?**
1. Yes
1. **What protocol is used?**
1. HoloLens does not use any proprietary protocols
1. **OS update frequency – What is the frequency of OS updates for the HL? Is there a set schedule? Does Microsoft release security patches as needed, etc.**
1. Microsoft does provide OS updates to HoloLens exactly the same way it is done for Windows 10. There are normally two major updates per year, one in spring, one in fall. As HoloLens is a Windows device, the update concept is the same as with any other Windows device. Microsoft releases Security patches as needed and follows the same concept as done on any other Windows device.
1. **OS hardening – What options are there to harden the OS? Can we remove or shutdown unnecessary apps or services?**
1. HoloLens behaves like a smartphone. It is comparable to other modern Windows devices. HoloLens can be managed by either Microsoft Intune or other Modern Device Management Solutions, like MobileIron, Airwatch, or Soti. There are Policies you can set in these Management Systems to put Security policies on the device and in order to harden the device. There is also the option in deleting any unnecessary applications if wanted.
1. **How will software applications be managed and updated? What control do we have to define what apps are loaded and app update process for apps that are living in the Microsoft store?**
1. HoloLens gets software applications only through the Windows store. Only Appx Application Packages can be installed, which are developed for the Use of HoloLens. You can see this in the Microsoft Store with a little logo next to the application which shows the HoloLens device. Any control that you have over the management of Store applications also applies to HoloLens. You can use the concept of the official store or the store for business. Apps can either be side-loaded (manual process to load an app on a Windows device) or can be managed through an MDM so that apps are automatically pulled from the store when needed.
1. **What is the frequency of updates to apps in the store for HoloLens?**
1. As we follow the same concept of the Microsoft Store and pull apps from there, the update cycle is determined by the developer of the Application. All management options that you have to control the update mechanism in the store apply to HoloLens as well.
1. **Is there a secure boot capability for the HoloLens?**
1. Yes
1. **Is there an ability to disable or disconnect peripheral support from the device?**
1. Yes
1. **Is there an ability to control or disable the use of ports on the device?**
1. The HoloLens only contains 2 ports (one for headphones and one for charging or connecting to PCs). There is not ability to disable the port due to functionality and recovery reasons.
1. **Antivirus, end point detection, IPS, app control allow list – Any ability to run antivirus, end point detection, IPS, app control allow list, etc.**
1. Windows Holographic for Business (commercial suite) does support Windows Defender Smart Screen. If an antivirus company were to create and publish their app to the Universal Windows Platform, it could be downloaded on HoloLens. At present, no companies have done this for HoloLens.
1. Allowing apps is possible by using the Microsoft Enterprise Store, where you can choose only what specific apps can be downloaded. Also, through MDM you can lock what specific apps can be run or even seen on the device.
1. **Can we quarantine the device from prod network until we update the device if it has been offline for an extended period of time? Ex. Device has been sitting in a drawer not powered up for a period (6 months) and has not received any updates, patches, etc. When it tries to come on the network can we flag it and say you must update on another network prior to being complaint to join the network.**
1. This is something that can be managed on the infrastructure level by either an MDM or an on-prem server. The device can be flagged as not compliant if it does not meet a specified Update version.
1. **Does Microsoft include any back doors or access to services that allows Microsoft to connect to the device for screen sharing or remote support at will?**
1. No
1. **When a PKI cert is being generated for trusted communication, we want the cert to be generated on the device so that we know it's only on that device, unique to that device, and can't be exported or used to impersonate the device. Is this true on HoloLens? If not is there a potential mitigation?**
1. CSR for SCEP is generated on the device itself. Intune and the on premise SCEP connector help secure the requests themselves by adding and verifying a challenge string that's sent to the client.
1. Since HoloLens (1st Gen and 2nd Gen) have a TPM module, these certs would be stored in the TPM module, and are unable to be extracted. Additionally, even if it could be extracted, the challenge strings couldn't be verified on a different device, rendering the certs/key unusable on different devices.
## HoloLens 2nd Gen Security Questions
1. **What type of wireless is used?**
1. 802.11ac and Bluetooth 5.0
1. **What type of architecture is incorporated? For example: point to point, mesh or something else?**
1. Wi-Fi can be used in infrastructure mode to communicate with other wireless access points.
1. Bluetooth can be used to talk peer to peer between multiple HoloLens if the customers application supports it or to other Bluetooth devices.
1. **What is FCC ID?**
1. C3K1855
1. **What frequency range and channels does the device operate on and is it configurable?**
1. Wi-Fi: The frequency range is not user configurable and depends on the country of use. In the US Wi-Fi uses both 2.4 GHz (1-11) channels and 5 GHz (36-64, 100-165) channels.
1. **Can the device allow or block specific frequencies?**
1. This is not controllable by the user/device
1. **What is the power level for both transmit and receive? Is it adjustable? What is the range of operation?**
1. Wireless power levels depend on the channel of operation. Devices are calibrated to perform at the highest power levels allowed based on the region's regulatory rules.
1. **What is the duty cycle/lifetime for normal operation?**
1. *Currently unavailable.*
1. **What is transmit and receive behavior when a tool is not in range?**
1. HoloLens transmit/receive follows the standard Wi-Fi/Bluetooth pattern. At the edge of its range, you'll probably notice input getting choppy until it fully disconnects, but after you get back in range it should quickly reconnect.
1. **What is deployment density per square foot?**
1. This is dependent on your network infrastructure.
1. **Can device use the infrastructure as a client?**
1. Yes
1. **What protocol is used?**
1. HoloLens does not use any proprietary protocols
1. **OS update frequency – What is the frequency of OS updates for the HL? Is there a set schedule? Does Microsoft release security patches as needed, etc.**
1. Microsoft does provide OS updates to HoloLens exactly the same way it is done for Windows 10. There are normally two major updates per year, one in spring, one in fall. As HoloLens is a Windows device, the update concept is the same as with any other Windows device. Microsoft releases Security patches as needed and follows the same concept as done on any other Windows device.
1. **OS hardening – What options are there to harden the OS? Can we remove or shutdown unnecessary apps or services?**
1. HoloLens behaves like a smartphone. It is comparable to other modern Windows devices. HoloLens can be managed by either Microsoft Intune or other Modern Device Management Solutions, like MobileIron, Airwatch, or Soti. There are Policies you can set in these Management Systems to put Security policies on the device and in order to harden the device. There is also the option in deleting any unnecessary applications if wanted.
1. **How will software applications be managed and updated? What control do we have to define what apps are loaded and app update process for apps that are living in the Microsoft store?**
1. HoloLens gets software applications only through the Windows store. Only Appx Application Packages can be installed, which are developed for the Use of HoloLens. You can see this in the Microsoft Store with a little logo next to the application which shows the HoloLens device. Any control that you have over the management of Store applications also applies to HoloLens. You can use the concept of the official store or the store for business. Apps can either be side-loaded (manual process to load an app on a Windows device) or can be managed through an MDM so that apps are automatically pulled from the store when needed.
1. **What is the frequency of updates to apps in the store for HoloLens?**
1. As we follow the same concept of the Microsoft Store and pull apps from there, the update cycle is determined by the developer of the Application. All management options that you have to control the update mechanism in the store apply to HoloLens as well.
1. **Is there a secure boot capability for the HoloLens?**
1. Yes
1. **Is there an ability to disable or disconnect peripheral support from the device?**
1. Yes
1. **Is there an ability to control or disable the use of ports on the device?**
1. The HoloLens only contains 2 ports (one for headphones and one for charging or connecting to PCs). There is not ability to disable the port due to functionality and recovery reasons.
1. **Antivirus, end point detection, IPS, app control allow – Any ability to run antivirus, end point detection, IPS, app control allow, etc.**
1. HoloLens 2nd Gen supports Windows Defender Smart Screen. If an antivirus company were to create and publish their app to the Universal Windows Platform, it could be downloaded on HoloLens. At present, no companies have done this for HoloLens.
1. Allowing apps is possible by using the Microsoft Enterprise Store, where you can choose only what specific apps can be downloaded. Also, through MDM you can lock what specific apps can be run or even seen on the device.
1. **Can we quarantine the device from prod network until we update the device if it has been offline for an extended period of time? Ex. Device has been sitting in a drawer not powered up for a period (6 months) and has not received any updates, patches, etc. When it tries to come on the network can we flag it and say you must update on another network prior to being complaint to join the network.**
1. This is something that can be managed on the infrastructure level by either an MDM or an on-prem server. The device can be flagged as not compliant if it does not meet a specified Update version.
1. **Does Microsoft include any back doors or access to services that allows Microsoft to connect to the device for screen sharing or remote support at will?**
1. No
1. **When a PKI cert is being generated for trusted communication, we want the cert to be generated on the device so that we know it's only on that device, unique to that device, and can't be exported or used to impersonate the device. Is this true on HoloLens? If not is there a potential mitigation?**
1. CSR for SCEP is generated on the device itself. Intune and the on premise SCEP connector help secure the requests themselves by adding and verifying a challenge string that's sent to the client.
1. Since HoloLens (1st Gen and 2nd Gen) have a TPM module, these certs would be stored in the TPM module, and are unable to be extracted. Additionally, even if it could be extracted, the challenge strings couldn't be verified on a different device, rendering the certs/key unusable on different devices.

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---
title: Give us feedback
description: Create actionable feedback for HoloLens and Windows Mixed Reality developers by using the Feedback Hub.
ms.assetid: b9b24c72-ff86-44a9-b30d-dd76c49479a9
author: mattzmsft
ms.author: mazeller
ms.date: 05/14/2020
ms.custom:
- CI 116157
- CSSTroubleshooting
audience: ITPro
ms.prod: hololens
ms.topic: article
keywords: feedback, bug, issue, error, troubleshoot, help
manager: jarrettr
ms.localizationpriority: medium
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Feedback for HoloLens
Use the Feedback Hub to tell us which features you love, which features you could do without, and how something could be better. The engineering team uses the same mechanism internally to track and fix bugs, so please use Feedback Hub to report any bugs that you see. We are listening!
Feedback Hub is an excellent way to alert the engineering team to bugs and to make sure that future updates are healthier and more consistently free of bugs. However, Feedback Hub does not provide a response. If you need immediate help, please file feedback, take note of the summary that you provided for your feedback, and then follow up with [HoloLens support](https://support.microsoft.com/supportforbusiness/productselection?sapid=e9391227-fa6d-927b-0fff-f96288631b8f).
> [!NOTE]
>
> - Make sure you that you have the current version of Feedback Hub. To do this, select **Start** > **Microsoft Store**, and then select the ellipses (**...**). Then, select **Downloads and updates** > **Get updates**.
>
> - To provide the best possible data for fixing issues, we highly recommended that you set your device telemetry to **Full**. You can set this value during the Out-of-Box-Experience (OOBE), or by using the Settings app. To do this by using Settings, select **Start** > **Settings** > **Privacy** > **App Diagnostics** > **On**.
## Use the Feedback Hub
1. Use the **Start** gesture to open the **Start** menu, and then select **Feedback Hub**. The app opens in your environment.
![Feedback app on HoloLens Start menu](./images/hololens2-feedbackhub-tile.png)
> [!NOTE]
> If you don't see **Feedback Hub**, select **All Apps** to see the complete list of apps on the device.
1. To see whether someone else has given similar feedback, enter a few keywords about the topic in the **Feedback** search box.
1. If you find similar feedback, select it, add any additional information that you have in the **Write a comment** box, and then select **Upvote**.
1. If you don't find any similar feedback, select **Add new feedback**.
![Add new feedback](./images/hololens-feedback-1.png)
1. In **Summarize your feedback**, enter a short summary of your feedback. Then add details in the **Explain in more detail** box. The more details that you provide, such as how to reproduce this problem and the effect that it has, the more useful your feedback is. When you're finished, select **Next**.
1. Select a topic from **Choose a category**, and then select a subcategory from **Select a subcategory**. The following table describes the categories that are available in the Windows Holographic category.
> [!NOTE]
> **Commercial customers**: To report a bug that is related to MDM, provisioning, or any other device management aspect, select the **Enterprise Management** category, and the **Device** subcategory.
|Category |Description |
| --- | --- |
|Eye tracking |Feedback about eye tracking, iris sign-in, or calibration. |
|Hologram accuracy, stability, and reliability |Feedback about how holograms appear in space. |
|Launching, placing, adjusting, and exiting apps |Feedback about starting or stopping 2D or 3D apps. |
|Miracast |Feedback about Miracast. |
|Spaces and persistence |Feedback about how HoloLens recognizes spaces and retains holograms in space. |
|Start menu and all apps list |Feedback about the **Start** menu and the all apps list. |
|Surface mapping |Feedback about surface mapping. |
|Taking pictures and videos |Feedback about mixed reality captures. |
|Video hologram playback |Feedback about video hologram playback. |
|All other issues |All other issues. |
1. You may be prompted to search for similar feedback. If your problem resembles feedback from other users, select that feedback. Otherwise, select **New feedback** and then select **Next**.
1. If you are prompted, select the best description of the problem.
1. Attach any relevant data to your feedback, or reproduce the problem. You can select any of the following options:
- **Attach a screenshot**. Select this option to attach a screenshot that illustrates the situation that you're describing.
- **Attach a file**. Select this option to attach data files. If you have files that are relevant to your problem or that could help us to reproduce your problem, attach them.
- **Recreate my problem**. Select this option if you can reproduce the problem yourself. After you select **Recreate my problem**, follow these steps:
1. Select **Include data about** and make sure that the most relevant types of data are listed. In most cases, the default selections are based on the category and subcategory that you selected for your feedback.
1. Select **Start Recording**.
1. Reproduce your problem. Don’t worry if this means that you have to enter an immersive app. You will return to the feedback page when you're done.
1. Select **Stop recording**. After recording stops, you can see the data that is attached to your feedback for the engineering team.
1. Make sure that you have an active internet connection so that we can receive your feedback. Select **Submit**, and you’re done.

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---
title: Manage user identity and sign-in for HoloLens
description: Manage user identity, security, and sign-in for HoloLens.
keywords: HoloLens, user, account, aad, adfs, microsoft account, msa, credentials, reference
ms.assetid: 728cfff2-81ce-4eb8-9aaa-0a3c3304660e
author: scooley
ms.author: scooley
ms.date: 1/6/2020
ms.prod: hololens
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Manage user identity and sign-in for HoloLens
> [!NOTE]
> This article is a technical reference for IT Pros and tech enthusiasts. If you're looking for HoloLens set up instructions, read "[Setting up your HoloLens (1st gen)](hololens1-start.md)" or "[Setting up your HoloLens 2](hololens2-start.md)".
Like other Windows devices, HoloLens always operates under a user context. There is always a user identity. HoloLens treats identity in almost the same manner as other Windows 10 devices do. This article is a deep-dive reference for identity on HoloLens, and focuses on how HoloLens differs from other Windows 10 devices.
HoloLens supports several kinds of user identities. You can use one or more user accounts to sign in. Here's an overview of the identity types and authentication options on HoloLens:
| Identity type | Accounts per device | Authentication options |
| --- | --- | --- |
| [Azure Active Directory (AAD)](https://docs.microsoft.com/azure/active-directory/) | 64 | <ul><li>Azure web credential provider</li><li>Azure Authenticator App</li><li>Biometric (Iris) &ndash; HoloLens 2 only</li><li>PIN &ndash; Optional for HoloLens (1st gen), required for HoloLens 2</li><li>Password</li></ul> |
| [Microsoft Account (MSA)](https://docs.microsoft.com/windows/security/identity-protection/access-control/microsoft-accounts) | 1 | <ul><li>Biometric (Iris) &ndash; HoloLens 2 only</li><li>PIN &ndash; Optional for HoloLens (1st gen), required for HoloLens 2</li><li>Password</li></ul> |
| [Local account](https://docs.microsoft.com/windows/security/identity-protection/access-control/local-accounts) | 1 | Password |
Cloud-connected accounts (AAD and MSA) offer more features because they can use Azure services.
## Setting up users
The most common way to set up a new user is during the HoloLens out-of-box experience (OOBE). During setup, HoloLens prompts for a user to sign in by using the account that they want to use on the device. This account can be a consumer Microsoft account or an enterprise account that has been configured in Azure. See Setting up your [HoloLens (1st gen)](hololens1-start.md) or [HoloLens 2](hololens2-start.md).
Like Windows on other devices, signing in during setup creates a user profile on the device. The user profile stores apps and data. The same account also provides Single Sign-on for apps such as Edge or Skype by using the Windows Account Manager APIs.
If you use an enterprise or organizational account to sign in to HoloLens, HoloLens enrolls in the organization's IT infrastructure. This enrollment allows your IT Admin to configure Mobile Device Management (MDM) to send group policies to your HoloLens.
By default, as for other Windows 10 devices, you'll have to sign in again when HoloLens restarts or resumes from standby. You can use the Settings app to change this behavior, or the behavior can be controlled by group policy.
### Linked accounts
As in the Desktop version of Windows, you can link additional web account credentials to your HoloLens account. Such linking makes it easier to access resources across or within apps (such as the Store) or to combine access to personal and work resources. After you connect an account to the device, you can grant permission to use the device to apps so that you don't have to sign in to each app individually.
Linking accounts does not separate the user data created on the device, such as images or downloads.
### Setting up multi-user support (AAD only)
> [!NOTE]
> **HoloLens (1st gen)** began supporting multiple AAD users in the [Windows 10 April 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018) as part of [Windows Holographic for Business](hololens-upgrade-enterprise.md).
HoloLens supports multiple users from the same AAD tenant. To use this feature, you must use an account that belongs to your organization to set up the device. Subsequently, other users from the same tenant can sign in to the device from the sign-in screen or by tapping the user tile on the Start panel. Only one user can be signed in at a time. When a user signs in, HoloLens signs out the previous user.
All users can use the apps installed on the device. However, each user has their own app data and preferences. Removing an app from the device removes it for all users.
## Removing users
You can remove a user from the device by going to **Settings** > **Accounts** > **Other people**. This action also reclaims space by removing all of that user's app data from the device.
## Using single sign-on within an app
As an app developer, you can take advantage of linked identities on HoloLens by using the [Windows Account Manager APIs](https://docs.microsoft.com/uwp/api/Windows.Security.Authentication.Web.Core), just as you would on other Windows devices. Some code samples for these APIs are available [here](https://go.microsoft.com/fwlink/p/?LinkId=620621).
Any account interrupts that might occur, such as requesting user consent for account information, two-factor authentication, and so forth, must be handled when the app requests an authentication token.
If your app requires a specific account type that hasn't been linked previously, your app can ask the system to prompt the user to add one. This request triggers the account settings pane to launch as a modal child of your app. For 2D apps, this window renders directly over the center of your app. For Unity apps, this request briefly takes the user out of your holographic app to render the child window. For information about customizing the commands and actions on this pane, see [WebAccountCommand Class](https://docs.microsoft.com/uwp/api/Windows.UI.ApplicationSettings.WebAccountCommand).
## Enterprise and other authentication
If your app uses other types of authentication, such as NTLM, Basic, or Kerberos, you can use [Windows Credential UI](https://docs.microsoft.com/uwp/api/Windows.Security.Credentials.UI) to collect, process, and store the user's credentials. The user experience for collecting these credentials is very similar to other cloud-driven account interrupts, and appears as a child app on top of your 2D app or briefly suspends a Unity app to show the UI.
## Deprecated APIs
One way in which developing for HoloLens differs from developing for Desktop is that the [OnlineIDAuthenticator](https://docs.microsoft.com/uwp/api/Windows.Security.Authentication.OnlineId.OnlineIdAuthenticator) API is not fully supported. Although the API returns a token if the primary account is in good-standing, interrupts such as those described in this article do not display any UI for the user and fail to correctly authenticate the account.
## Frequently asked questions
### Is Windows Hello for Business supported on HoloLens (1st Gen)?
Windows Hello for Business (which supports using a PIN to sign in) is supported for HoloLens (1st Gen). To allow Windows Hello for Business PIN sign-in on HoloLens:
1. The HoloLens device must be [managed by MDM](hololens-enroll-mdm.md).
1. You must enable Windows Hello for Business for the device. ([See instructions for Microsoft Intune.](https://docs.microsoft.com/intune/windows-hello))
1. On HoloLens, the user can then use **Settings** > **Sign-in Options** > **Add PIN** to set up a PIN.
> [!NOTE]
> Users who sign in by using a Microsoft account can also set up a PIN in **Settings** > **Sign-in Options** > **Add PIN**. This PIN is associated with [Windows Hello](https://support.microsoft.com/help/17215/windows-10-what-is-hello), rather than [Windows Hello for Business](https://docs.microsoft.com/windows/security/identity-protection/hello-for-business/hello-overview).
### How is Iris biometric authentication implemented on HoloLens 2?
HoloLens 2 supports Iris authentication. Iris is based on Windows Hello technology and is supported for use by both Azure Active Directory and Microsoft Accounts. Iris is implemented the same way as other Windows Hello technologies, and achieves biometrics security FAR of 1/100K.
You can learn more about biometric requirements and specifications for Windows Hello [here](https://docs.microsoft.com/windows-hardware/design/device-experiences/windows-hello-biometric-requirements). Learn more about [Windows Hello](https://docs.microsoft.com/windows-hardware/design/device-experiences/windows-hello) and [Windows Hello for Business](https://docs.microsoft.com/windows/security/identity-protection/hello-for-business/hello-identity-verification).
### How does the type of account affect sign-in behavior?
If you apply policies for sign-in, the policy is always respected. If no policy for sign-in is applied, these are the default behaviors for each account type:
- **Azure AD**: asks for authentication by default, and configurable by **Settings** to no longer ask for authentication.
- **Microsoft account**: lock behavior is different allowing automatic unlock, however sign in authentication is still required on reboot.
- **Local account**: always asks for authentication in the form of a password, not configurable in **Settings**
> [!NOTE]
> Inactivity timers are currently not supported, which means that the **AllowIdleReturnWithoutPassword** policy is only respected when the device goes into StandBy.
## Additional resources
Read much more about user identity protection and authentication on [the Windows 10 security and identity documentation](https://docs.microsoft.com/windows/security/identity-protection/).
Learn more about setting up hybrid identity infrastructure thorough the [Azure Hybrid identity documentation](https://docs.microsoft.com/azure/active-directory/hybrid/).

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---
title: Insider preview for Microsoft HoloLens
description: It's simple to get started with Insider builds and to provide valuable feedback for our next major operating system update for HoloLens.
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.localizationpriority: medium
audience: ITPro
ms.date: 4/21/2020
ms.reviewer:
manager: laurawi
appliesto:
- HoloLens 2
---
# Insider preview for Microsoft HoloLens
Welcome to the latest Insider Preview builds for HoloLens! It's simple to get started and provide valuable feedback for our next major operating system update for HoloLens.
## Start receiving Insider builds
On a HoloLens 2 device go to **Settings** -> **Update & Security** -> **Windows Insider Program** and select **Get started**. Link the account you used to register as a Windows Insider.
Then, select **Active development of Windows**, choose whether you'd like to receive **Fast** or **Slow** builds, and review the program terms.
Select **Confirm -> Restart Now** to finish up. After your device has rebooted, go to **Settings -> Update & Security -> Check for updates** to get the latest build.
## Stop receiving Insider builds
If you no longer want to receive Insider builds of Windows Holographic, you can opt out when your HoloLens is running a production build, or you can [recover your device](hololens-recovery.md) using the Advanced Recovery Companion to recover your device to a non-Insider version of Windows Holographic.
> [!CAUTION]
> There is a known issue in which users who un-enroll from Insider Preview builds after manually reinstalling a fresh preview build would experience a blue screen. Afterwards they must manually recover their device. For full details on if you would be impacted or not, please view more on this [Known Issue](https://docs.microsoft.com/hololens/hololens-known-issues?source=docs#blue-screen-is-shown-after-unenrolling-from-insider-preview-builds-on-a-device-reflashed-with-a-insider-build).
To verify that your HoloLens is running a production build:
1. Go to **Settings > System > About**, and find the build number.
1. [See the release notes for production build numbers.](hololens-release-notes.md)
To opt out of Insider builds:
1. On a HoloLens running a production build, go to **Settings > Update & Security > Windows Insider Program**, and select **Stop Insider builds**.
1. Follow the instructions to opt out your device.
## Provide feedback and report issues
Please use [the Feedback Hub app](hololens-feedback.md) on your HoloLens to provide feedback and report issues. Using Feedback Hub ensures that all necessary diagnostics information is included to help our engineers quickly debug and resolve the problem. Issues with the Chinese and Japanese version of HoloLens should be reported the same way.
> [!NOTE]
> Be sure to accept the prompt that asks whether you'd like Feedback Hub to access your Documents folder (select **Yes** when prompted).
## Note for developers
You are welcome and encouraged to try developing your applications using Insider builds of HoloLens. Check out the [HoloLens Developer Documentation](https://developer.microsoft.com/windows/mixed-reality/development) to get started. Those same instructions work with Insider builds of HoloLens. You can use the same builds of Unity and Visual Studio that you're already using for HoloLens development.
## Windows Insider Release Notes
As of our [Windows Holographic May 2020 Update](hololens-release-notes.md) release all of our release preview feautres are now generally avalible! Make sure to [update your HoloLens](hololens-update-hololens.md) to get all the latest features.
We'll be updating this page again with new features again as we release them to Windows Insider builds.
### FFU download and flash directions
To test with a flight signed ffu, you first have to flight unlock your device prior to flashing the flight signed ffu.
1. On PC
1. Download ffu to your PC from: [https://aka.ms/hololenspreviewdownload](https://aka.ms/hololenspreviewdownload)
1. Install ARC (Advanced Recovery Companion) from the Microsoft Store: [https://www.microsoft.com/store/productId/9P74Z35SFRS8](https://www.microsoft.com/store/productId/9P74Z35SFRS8)
1. On HoloLens - Flight Unlock: Open **Settings** > **Update & Security** > **Windows Insider Program** then sign up, reboot device
1. Flash FFU - Now you can flash the flight signed FFU using ARC

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---
title: Set up HoloLens as a kiosk
description: Use a kiosk configuration to lock down the apps on HoloLens.
ms.prod: hololens
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 04/27/2020
ms.custom:
- CI 115262
- CI 111456
- CSSTroubleshooting
ms.reviewer:
manager: laurawi
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Set up HoloLens as a kiosk
You can configure a HoloLens device to function as a fixed-purpose device, also called a *kiosk*, by configuring the device to run in kiosk mode. Kiosk mode limits the applications (or users) that are available on the device. Kiosk mode is a convenient feature that you can use to dedicate a HoloLens device to business apps, or to use the HoloLens device in an app demo.
This article provides information about aspects of kiosk configuration that are specific to HoloLens devices. For general information about the different types of Windows-based kiosks and how to configure them, see [Configure kiosks and digital signs on Windows desktop editions](https://docs.microsoft.com/windows/configuration/kiosk-methods).
> [!IMPORTANT]
> Kiosk mode determines which apps are available when a user signs in to the device. However, kiosk mode is not a security method. It does not stop an "allowed" app from opening another app that is not allowed. In order to block apps or processes from opening, use [Windows Defender Application Control (WDAC) CSP](https://docs.microsoft.com/windows/client-management/mdm/applicationcontrol-csp) to create appropriate policies.
You can use kiosk mode in either a single-app or a multi-app configuration, and you can use one of three processes to set up and deploy the kiosk configuration.
> [!IMPORTANT]
> Deleting the multi-app configuration removes the user lockdown profiles that the assigned access feature created. However, it does not revert all the policy changes. To revert these policies, you have to reset the device to the factory settings.
## Plan the kiosk deployment
### Kiosk mode requirements
You can configure any HoloLens 2 device to use kiosk mode.
To configure a HoloLens (1st gen) device to use kiosk mode, you must first make sure that the device runs Windows 10, version 1803, or a later version. If you have used the Windows Device Recovery Tool to recover your HoloLens (1st gen) device to its default build, or if you have installed the most recent updates, your device is ready to configure.
> [!IMPORTANT]
> To help protect devices that run in kiosk mode, consider adding device management policies that turn off features such as USB connectivity. Additionally, check your update ring settings to make sure that automatic updates do not occur during business hours.
### Decide between a single-app kiosk or a multi-app kiosk
A single-app kiosk starts the specified app when the user signs in to the device. The Start menu is disabled, as is Cortana. A HoloLens 2 device does not respond to the [Start](hololens2-basic-usage.md#start-gesture) gesture. A HoloLens (1st gen) device does not respond to the [bloom](hololens1-basic-usage.md) gesture. Because only one app can run, the user cannot place other apps.
A multi-app kiosk displays the Start menu when the user signs in to the device. The kiosk configuration determines which apps are available on the Start menu. You can use a multi-app kiosk to provide an easy-to-understand experience for users by presenting to them only the things that they have to use, and removing the things they don't need to use.
The following table lists the feature capabilities in the different kiosk modes.
| &nbsp; |Start menu |Quick Actions menu |Camera and video |Miracast |Cortana |Built-in voice commands |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
|Single-app kiosk |Disabled |Disabled |Disabled |Disabled |Disabled |Enabled<sup>1</sup> |
|Multi-app kiosk |Enabled |Enabled<sup>2</sup> |Available<sup>2</sup> |Available<sup>2</sup> |Available<sup>2, 3</sup> |Enabled<sup>1</sup> |
> <sup>1</sup> Voice commands that relate to disabled features do not function.
> <sup>2</sup> For more information about how to configure these features, see [Select kiosk apps](#plan-kiosk-apps).
> <sup>3</sup> Even if Cortana is disabled, the built-in voice commands are enabled.
The following table lists the user support features of the different kiosk modes.
| &nbsp; |Supported user types | Automatic sign-in | Multiple access levels |
| --- | --- | --- | --- |
|Single-app kiosk |Managed Service Account (MSA) in Azure Active Directory (AAD) or local account |Yes |No |
|Multi-app kiosk |AAD account |No |Yes |
For examples of how to use these capabilities, see the following table.
|Use a single-app kiosk for: |Use a multi-app kiosk for: |
| --- | --- |
|A device that runs only a Dynamics 365 Guide for new employees. |A device that runs both Guides and Remote Assistance for a range of employees. |
|A device that runs only a custom app. |A device that functions as a kiosk for most users (running only a custom app), but functions as a standard device for a specific group of users. |
### Plan kiosk apps
For general information about how to choose kiosk apps, see [Guidelines for choosing an app for assigned access (kiosk mode)](https://docs.microsoft.com/windows/configuration/guidelines-for-assigned-access-app).
If you use the Windows Device Portal to configure a single-app kiosk, you select the app during the setup process.
If you use a Mobile Device Management (MDM) system or a provisioning package to configure kiosk mode, you use the [AssignedAccess Configuration Service Provider (CSP)](https://docs.microsoft.com/windows/client-management/mdm/assignedaccess-csp) to specify applications. The CSP uses [Application User Model IDs (AUMIDs)](https://docs.microsoft.com/windows/configuration/find-the-application-user-model-id-of-an-installed-app) to identify applications. The following table lists the AUMIDs of some in-box applications that you can use in a multi-app kiosk.
> [!CAUTION]
> You cannot select the Shell app as a kiosk app. Addition, we recommend that you do **not** select Microsoft Edge, Microsoft Store, or File Explorer as a kiosk app.
<a id="aumids"></a>
|App Name |AUMID |
| --- | --- |
|3D Viewer |Microsoft.Microsoft3DViewer\_8wekyb3d8bbwe\!Microsoft.Microsoft3DViewer |
|Calendar |microsoft.windowscommunicationsapps\_8wekyb3d8bbwe\!microsoft.windowslive.calendar |
|Camera<sup>1, 2</sup> |HoloCamera\_cw5n1h2txyewy\!HoloCamera |
|Cortana<sup>3</sup> |Microsoft.549981C3F5F10\_8wekyb3d8bbwe\!App |
|Device Picker |HoloDevicesFlow\_cw5n1h2txyewy\!HoloDevicesFlow |
|Dynamics 365 Guides |Microsoft.Dynamics365.Guides\_8wekyb3d8bbwe\!MicrosoftGuides |
|Dynamics 365 Remote Assist |Microsoft.MicrosoftRemoteAssist\_8wekyb3d8bbwe\!Microsoft.RemoteAssist |
|Feedback&nbsp;Hub |Microsoft.WindowsFeedbackHub\_8wekyb3d8bbwe\!App |
|File Explorer |c5e2524a-ea46-4f67-841f-6a9465d9d515_cw5n1h2txyewy!App |
|Mail |microsoft.windowscommunicationsapps_8wekyb3d8bbwe!microsoft.windowslive.mail |
|Microsoft Store |Microsoft.WindowsStore_8wekyb3d8bbwe!App |
|Miracast<sup>4</sup> |&nbsp; |
|Movies & TV |Microsoft.ZuneVideo\_8wekyb3d8bbwe\!Microsoft.ZuneVideo |
|OneDrive |microsoft.microsoftskydrive\_8wekyb3d8bbwe\!App |
|Photos |Microsoft.Windows.Photos\_8wekyb3d8bbwe\!App |
|Settings |HolographicSystemSettings\_cw5n1h2txyewy\!App |
|Tips |Microsoft.HoloLensTips\_8wekyb3d8bbwe\!HoloLensTips |
> <sup>1</sup> To enable photo or video capture, you have to enable the Camera app as a kiosk app.
> <sup>2</sup> When you enable the Camera app, be aware of the following conditions:
> - The Quick Actions menu includes the Photo and Video buttons.
> - You should also enable an app (such as Photos, Mail, or OneDrive) that can interact with or retrieve pictures.
>
> <sup>3</sup> Even if you do not enable Cortana as a kiosk app, built-in voice commands are enabled. However, commands that are related to disabled features have no effect.
> <sup>4</sup> You cannot enable Miracast directly. To enable Miracast as a kiosk app, enable the Camera app and the Device Picker app.
### Plan user and device groups
In an MDM environment, you use groups to manage device configurations and user access.
The kiosk configuration profile includes the **User logon type** setting. **User logon type** identifies the user (or group that contains the users) who can use the app or apps that you add. If a user signs in by using an account that is not included in the configuration profile, that user cannot use apps on the kiosk.
> [!NOTE]
> The **User logon type** of a single-app kiosk specifies a single user account. This is the user context under which the kiosk runs. The **User logon type** of a multi-app kiosk can specify one or more user accounts or groups that can use the kiosk.
Before you can deploy the kiosk configuration to a device, you have to *assign* the kiosk configuration profile to a group that contains the device or a user who can sign in to the device. This setting produces behavior such as the following.
- If the device is a member of the assigned group, the kiosk configuration deploys to the device the first time that any user signs in on the device.
- If the device is not a member of the assigned group, but a user who is a member of that group signs in, the kiosk configuration deploys to the device at that time.
For a full discussion of the effects of assigning configuration profiles in Intune, see [Assign user and device profiles in Microsoft Intune](https://docs.microsoft.com/intune/configuration/device-profile-assign).
> [!NOTE]
> The following examples describe multi-app kiosks. Single-app kiosks behave in a similar manner, but only one user account gets the kiosk experience.
**Example 1**
You use a single group (Group 1) for both devices and users. One device and users A, B, and C are members of this group. You configure the kiosk configuration profile as follows:
- **User logon type**: Group 1
- **Assigned group**: Group 1
Regardless of which user signs on to the device first (and goes through the Out-of-Box Experience, or OOBE), the kiosk configuration deploys to the device. Users A, B, and C can all sign in to the device and get the kiosk experience.
**Example 2**
You contract out devices to two different vendors who need different kiosk experiences. Both vendors have users, and you want all the users to have access to kiosks from both their own vendor and the other vendor. You configure groups as follows:
- Device Group 1:
- Device 1 (Vendor 1)
- Device 2 (Vendor 1)
- Device Group 2:
- Device 3 (Vendor 2)
- Device 4 (Vendor 2)
- User Group:
- User A (Vendor 1)
- User B (Vendor 2)
You create two kiosk configuration profiles that have the following settings:
- Kiosk Profile 1:
- **User logon type**: User Group
- **Assigned group**: Device Group 1
- Kiosk Profile 2:
- **User logon type**: User Group
- **Assigned group**: Device Group 2
These configurations produce the following results:
- When any user signs in to Device 1 or Device 2, Intune deploys Kiosk Profile 1 to that device.
- When any user signs in to Device 3 or Device 4, Intune deploys Kiosk Profile 2 to that device.
- User A and user B can sign in to any of the four devices. If they sign in to Device 1 or Device 2, they see the Vendor 1 kiosk experience. If they sign in to Device 3 or Device 4, they see the Vendor 2 kiosk experience.
#### Profile conflicts
If two or more kiosk configuration profiles target the same device, they conflict. In the case of Intune-managed devices, Intune does not apply any of the conflicting profiles.
Other kinds of profiles and policies, such as device restrictions that are not related to the kiosk configuration profile, do not conflict with the kiosk configuration profile.
### Select a deployment method
You can select one of the following methods to deploy kiosk configurations:
- [Microsoft Intune or other mobile device management (MDM) service](#use-microsoft-intune-or-other-mdm-to-set-up-a-single-app-or-multi-app-kiosk)
- [Provisioning package](#use-a-provisioning-package-to-set-up-a-single-app-or-multi-app-kiosk)
- [Windows Device Portal](#use-the-windows-device-portal-to-set-up-a-single-app-kiosk)
> [!NOTE]
> Because this method requires that Developer Mode be enabled on the device, we recommend that you use it only for demonstrations.
The following table lists the capabilities and benefits of each of the deployment methods.
| &nbsp; |Deploy by using Windows Device Portal |Deploy by using a provisioning package |Deploy by using MDM |
| --------------------------- | ------------- | -------------------- | ---- |
|Deploy single-app kiosks | Yes | Yes | Yes |
|Deploy multi-app kiosks | No | Yes | Yes |
|Deploy to local devices only | Yes | Yes | No |
|Deploy by using Developer Mode |Required | Not required | Not required |
|Deploy by using Azure Active Directory (AAD) | Not required | Not required | Required |
|Deploy automatically | No | No | Yes |
|Deployment speed | Fastest | Fast | Slow |
|Deploy at scale | Not recommended | Not recommended | Recommended |
## Use Microsoft Intune or other MDM to set up a single-app or multi-app kiosk
To set up kiosk mode by using Microsoft Intune or another MDM system, follow these steps.
1. [Prepare to enroll the devices](#mdmenroll).
1. [Create a kiosk configuration profile](#mdmprofile).
1. Configure the kiosk.
- [Configure the settings for a single-app kiosk](#mdmconfigsingle).
- [Configure the settings for a multi-app kiosk](#mdmconfigmulti).
1. [Assign the kiosk configuration profile to a group](#mdmassign).
1. Deploy the devices.
- [Deploy a single-app kiosk](#mdmsingledeploy).
- [Deploy a multi-app kiosk](#mdmmultideploy).
### <a id="mdmenroll"></a>MDM, step 1 &ndash; Prepare to enroll the devices
You can configure your MDM system to enroll HoloLens devices automatically when the user first signs in, or have users enroll devices manually. The devices also have to be joined to your Azure AD domain, and assigned to the appropriate groups.
For more information about how to enroll the devices, see [Enroll HoloLens in MDM](hololens-enroll-mdm.md) and [Intune enrollment methods for Windows devices](https://docs.microsoft.com/mem/intune/enrollment/windows-enrollment-methods).
### <a id="mdmprofile"></a>MDM, step 2 &ndash; Create a kiosk configuration profile
1. Open the [Azure](https://portal.azure.com/) portal and sign in to your Intune administrator account.
1. Select **Microsoft Intune** > **Device configuration - Profiles** > **Create profile**.
1. Enter a profile name.
1. Select **Platform** > **Windows 10 and later**, and then select **Profile type** >**Device restrictions**.
1. Select **Configure** > **Kiosk**, and then select one of the following:
- To create a single-app kiosk, select **Kiosk Mode** > **Single-app kiosk**.
- To create a multi-app kiosk, select **Kiosk Mode** > **Multi-app kiosk**.
1. To start configuring the kiosk, select **Add**.
Your next steps differ depending on the type of kiosk that you want. For more information, select one of the following options:
- [Single-app kiosk](#mdmconfigsingle)
- [Multi-app kiosk](#mdmconfigmulti)
For more information about how to create a kiosk configuration profile, see [Windows 10 and Windows Holographic for Business device settings to run as a dedicated kiosk using Intune](https://docs.microsoft.com/intune/configuration/kiosk-settings).
### <a id="mdmconfigsingle"></a>MDM, step 3 (single-app) &ndash; Configure the settings for a single-app kiosk
This section summarizes the settings that a single-app kiosk requires. For more details, see the following articles:
- For information about how to configure a kiosk configuration profile in Intune, see [How to Configure Kiosk Mode Using Microsoft Intune](hololens-commercial-infrastructure.md#how-to-configure-kiosk-mode-using-microsoft-intune).
- For more information about the available settings for single-app kiosks in Intune, see [Single full-screen app kiosks](https://docs.microsoft.com/intune/configuration/kiosk-settings-holographic#single-full-screen-app-kiosks)
- For other MDM services, check your provider's documentation for instructions. If you have to use a custom XML configuration to set up a kiosk in your MDM service, [create an XML file that defines the kiosk configuration](#ppkioskconfig).
1. Select **User logon type** > **Local user account**, and then enter the user name of the local (device) account or Microsoft Account (MSA) that can sign in to the kiosk.
> [!NOTE]
> **Autologon** user account types aren't supported on Windows Holographic for Business.
1. Select **Application type** > **Store app**, and then select an app from the list.
Your next step is to [assign](#mdmassign) the profile to a group.
### <a id="mdmconfigmulti"></a>MDM, step 3 (multi-app) &ndash; Configure the settings for a multi-app kiosk
This section summarizes the settings that a multi-app kiosk requires. For more detailed information, see the following articles:
- For information about how to configure a kiosk configuration profile in Intune, see [How to Configure Kiosk Mode Using Microsoft Intune](hololens-commercial-infrastructure.md#how-to-configure-kiosk-mode-using-microsoft-intune).
- For more information about the available settings for multi-app kiosks in Intune, see [Multi-app kiosks](https://docs.microsoft.com/mem/intune/configuration/kiosk-settings-holographic#multi-app-kiosks)
- For other MDM services, check your provider's documentation for instructions. If you need to use a custom XML configuration to set up a kiosk in your MDM service, [create an XML file that defines the kiosk configuration](#ppkioskconfig). If you use an XML file, make sure to include the [Start layout](#start-layout-for-hololens).
- You can optionally use a custom Start layout with Intune or other MDM services. For more information, see [Start layout file for MDM (Intune and others)](#start-layout-file-for-mdm-intune-and-others).
1. Select **Target Windows 10 in S mode devices** > **No**.
>[!NOTE]
> S mode isn't supported on Windows Holographic for Business.
1. Select **User logon type** > **Azure AD user or group** or **User logon type** > **HoloLens visitor**, and then add one or more user groups or accounts.
Only users who belong to the groups or accounts that you specify in **User logon type** can use the kiosk experience.
1. Select one or more apps by using the following options:
- To add an uploaded line-of-business app, select **Add store app** and then select the app that you want.
- To add an app by specifying its AUMID, select **Add by AUMID** and then enter the AUMID of the app. [See the list of available AUMIDs](#aumids)
Your next step is to [assign](#mdmassign) the profile to a group.
### <a id="mdmassign"></a>MDM, step 4 &ndash; Assign the kiosk configuration profile to a group
Use the **Assignments** page of the kiosk configuration profile to set where you want the kiosk configuration to deploy. In the simplest case, you assign the kiosk configuration profile to a group that will contain the HoloLens device when the device enrolls in MDM.
### <a id="mdmsingledeploy"></a>MDM, step 5 (single-app) &ndash; Deploy a single-app kiosk
When you use an MDM system, you can enroll the device in MDM during OOBE. After OOBE finishes, signing in to the device is easy.
During OOBE, follow these steps:
1. Sign in by using the account that you specified in the kiosk configuration profile.
1. Enroll the device. Make sure that the device is added to the group that the kiosk configuration profile is assigned to.
1. Wait for OOBE to finish, for the store app to download and install, and for policies to be applied. Then restart the device.
The next time you sign in to the device, the kiosk app should automatically start.
If you don't see your kiosk configuration at this point, [check the assignment status](https://docs.microsoft.com/intune/configuration/device-profile-monitor).
### <a id="mdmmultideploy"></a>MDM, step 5 (multi-app) &ndash; Deploy a multi-app kiosk
When you use an MDM system, you can join the device to your Azure AD tenant and enroll the device in MDM during OOBE. If appropriate, provide the enrollment information to the users so that they have it available during the OOBE process.
> [!NOTE]
> If you have assigned the kiosk configuration profile to a group that contains users, make sure that one of those user accounts is the first account to sign in to the device.
During OOBE, follow these steps:
1. Sign in by using the account that belongs to the **User logon type** group.
1. Enroll the device.
1. Wait for any apps that are part of the kiosk configuration profile to download and install. Also, wait for policies to be applied.
1. After OOBE finishes, you can install additional apps from the Microsoft store or by sideloading. [Required apps](https://docs.microsoft.com/mem/intune/apps/apps-deploy#assign-an-app) for the group that the device belongs to install automatically.
1. After the installation finishes, restart the device.
The next time you sign in to the device by using an account that belongs to the **User logon type**, the kiosk app should automatically launch.
If you don't see your kiosk configuration at this point, [check the assignment status](https://docs.microsoft.com/intune/configuration/device-profile-monitor).
## Use a provisioning package to set up a single-app or multi-app kiosk
To set up kiosk mode by using a provisioning package, follow these steps.
1. [Create an XML file that defines the kiosk configuration.](#ppkioskconfig), including a [Start layout](#start-layout-for-hololens).
2. [Add the XML file to a provisioning package.](#ppconfigadd)
3. [Apply the provisioning package to HoloLens.](#ppapply)
### <a id="ppkioskconfig"></a>Provisioning package, step 1 &ndash; Create a kiosk configuration XML file
Follow [the general instructions to create a kiosk configuration XML file for Windows desktop](https://docs.microsoft.com/windows/configuration/lock-down-windows-10-to-specific-apps#create-xml-file), except for the following:
- Do not include Classic Windows applications (Win32). HoloLens does not support these applications.
- Use the [placeholder Start layout XML](#start-layout-for-hololens) for HoloLens.
- Optional: Add guest access to the kiosk configuration
#### <a id="ppkioskguest"></a>Optional: Add guest access to the kiosk configuration
In the [**Configs** section of the XML file](https://docs.microsoft.com/windows/configuration/lock-down-windows-10-to-specific-apps#configs), you can configure a special group named **Visitor** to allow guests to use the kiosk. When the kiosk is configured to support the **Visitor** special group, a "**Guest**" option is added to the sign-in page. The **Guest** account does not require a password, and any data that is associated with the account is deleted when the account signs out.
To enable the **Guest** account, add the following snippet to your kiosk configuration XML:
```xml
<Configs>
<Config>
<SpecialGroup Name="Visitor" />
<DefaultProfile Id="enter a profile ID"/>
</Config>
</Configs>
```
#### <a id="start-layout-for-hololens"></a>Placeholder Start layout for HoloLens
If you use a [provisioning package](##use-a-provisioning-package-to-set-up-a-single-app-or-multi-app-kiosk) to configure a multi-app kiosk, the procedure requires a Start layout. Start layout customization isn't supported in Windows Holographic for Business. Therefore, you'll have to use a placeholder Start layout.
> [!NOTE]
> Because a single-app kiosk starts the kiosk app when a user signs in, it does not use a Start menu and does not have to have a Start layout.
> [!NOTE]
> If you use [MDM](#use-microsoft-intune-or-other-mdm-to-set-up-a-single-app-or-multi-app-kiosk) to set up a multi-app kiosk, you can optionally use a Start layout. For more information, see [Placeholder Start layout file for MDM (Intune and others)](#start-layout-file-for-mdm-intune-and-others).
For the Start layout, add the following **StartLayout** section to the kiosk provisioning XML file:
```xml
<!-- This section is required for parity with Desktop Assigned Access. It is not currently used on HoloLens -->
<StartLayout>
<![CDATA[<LayoutModificationTemplate xmlns:defaultlayout="http://schemas.microsoft.com/Start/2014/FullDefaultLayout" xmlns:start="http://schemas.microsoft.com/Start/2014/StartLayout" Version="1" xmlns="http://schemas.microsoft.com/Start/2014/LayoutModification">
<LayoutOptions StartTileGroupCellWidth="6" />
<DefaultLayoutOverride>
<StartLayoutCollection>
<defaultlayout:StartLayout GroupCellWidth="6">
<start:Group Name="">
<start:Tile Size="2x2" Column="0" Row="0" AppUserModelID="placeholderpackagename_kzf8qxf38zg5c!App" />
</start:Group>
</defaultlayout:StartLayout>
</StartLayoutCollection>
</DefaultLayoutOverride>
</LayoutModificationTemplate>
]]>
</StartLayout>
<!-- This section is required for parity with Desktop Assigned Access. It is not currently used on HoloLens -->
```
#### <a id="start-layout-file-for-mdm-intune-and-others"></a>Placeholder Start layout file for MDM (Intune and others)
Save the following sample as an XML file. You can use this file when you configure the multi-app kiosk in Microsoft Intune (or in another MDM service that provides a kiosk profile).
> [!NOTE]
> If you have to use a custom setting and full XML configuration to set up a kiosk in your MDM service, use the [Start layout instructions for a provisioning package](#start-layout-for-hololens).
```xml
<LayoutModificationTemplate
xmlns="http://schemas.microsoft.com/Start/2014/LayoutModification"
xmlns:defaultlayout="http://schemas.microsoft.com/Start/2014/FullDefaultLayout"
xmlns:start="http://schemas.microsoft.com/Start/2014/StartLayout"
Version="1">
<RequiredStartGroupsCollection>
<RequiredStartGroups>
<AppendGroup Name="">
<start:Tile Size="2x2" Column="0" Row="0" AppUserModelID="placeholderpackagename_kzf8qxf38zg5c!App" />
</AppendGroup>
</RequiredStartGroups>
</RequiredStartGroupsCollection>
</LayoutModificationTemplate>
```
### <a id="ppconfigadd"></a>Prov. package, step 2 &ndash; Add the kiosk configuration XML file to a provisioning package
1. Open [Windows Configuration Designer](https://www.microsoft.com/store/apps/9nblggh4tx22).
1. Select **Advanced provisioning**, enter a name for your project, and then select **Next**.
1. Select **Windows 10 Holographic**, and then select **Next**.
1. Select **Finish**. The workspace for your package opens.
1. Select **Runtime settings** > **AssignedAccess** > **MultiAppAssignedAccessSettings**.
1. In the center pane, select **Browse** to locate and select the kiosk configuration XML file that you created.
![Screenshot of the MultiAppAssignedAccessSettings field in Windows Configuration Designer](./images/multiappassignedaccesssettings.png)
1. **Optional**. (If you want to apply the provisioning package after the initial setup of the device, and there is an admin user already available on the kiosk device, skip this step.) Select **Runtime settings** &gt; **Accounts** &gt; **Users**, and then create a user account. Provide a user name and password, and then select **UserGroup** > **Administrators**.
By using this account, you can view the provisioning status and logs.
1. **Optional**. (If you already have a non-admin account on the kiosk device, skip this step.) Select **Runtime settings** &gt; **Accounts** &gt; **Users**, and then create a local user account. Make sure that the user name is the same as for the account that you specify in the configuration XML. Select **UserGroup** > **Standard Users**.
1. Select **File** > **Save**.
1. Select **Export** > **Provisioning package**, and then select **Owner** > **IT Admin**. This sets the precedence of this provisioning package higher than provisioning packages that are applied to this device from other sources.
1. Select **Next**.
1. On the **Provisioning package security** page, select a security option.
> [!IMPORTANT]
> If you select **Enable package signing**, you also have to select a valid certificate to use for signing the package. To do this, select **Browse** and select the certificate that you want to use to sign the package.
> [!CAUTION]
> Do not select **Enable package encryption**. On HoloLens devices, this setting causes provisioning to fail.
1. Select **Next**.
1. Specify the output location where you want the provisioning package to go when it's built. By default, Windows Configuration Designer uses the project folder as the output location. If you want to change the output location, select **Browse**. When you are finished, select **Next**.
1. Select **Build** to start building the package. The provisioning package doesn't take long to build. The build page displays the project information, and the progress bar indicates the build status.
### <a id="ppapply"></a>Provisioning package, step 3 &ndash; Apply the provisioning package to HoloLens
The "Configure HoloLens by using a provisioning package" article provides detailed instructions to apply the provisioning package under the following circumstances:
- You can initially [apply a provisioning package to HoloLens during setup](hololens-provisioning.md#apply-a-provisioning-package-to-hololens-during-setup).
- You can also [apply a provisioning package to HoloLens after setup](hololens-provisioning.md#4-apply-a-provisioning-package-to-hololens-after-setup).
## Use the Windows Device Portal to set up a single-app kiosk
To set up kiosk mode by using the Windows Device Portal, follow these steps.
> [!IMPORTANT]
> Kiosk mode is available only if the device has [Windows Holographic for Business](hololens1-upgrade-enterprise.md) installed.
1. [Set up the HoloLens device to use the Windows Device Portal](https://developer.microsoft.com/windows/mixed-reality/using_the_windows_device_portal#setting_up_hololens_to_use_windows_device_portal). The Device Portal is a web server on your HoloLens that you can connect to from a web browser on your PC.
> [!CAUTION]
> When you set up HoloLens to use the Device Portal, you have to enable Developer Mode on the device. Developer Mode on a device that has Windows Holographic for Business enables you to side-load apps. However, this setting creates a risk that a user can install apps that have not been certified by the Microsoft Store. Administrators can block the ability to enable Developer Mode by using the **ApplicationManagement/AllowDeveloper Unlock** setting in the [Policy CSP](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider). [Learn more about Developer Mode.](https://docs.microsoft.com/windows/uwp/get-started/enable-your-device-for-development#developer-mode)
1. On a computer, connect to the HoloLens by using [Wi-Fi](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal#connecting_over_wi-fi) or [USB](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal#connecting_over_usb).
1. Do one of the following:
- If you are connecting to the Windows Device Portal for the first time, [create a user name and password](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal#creating_a_username_and_password)
- Enter the user name and password that you previously set up.
> [!TIP]
> If you see a certificate error in the browser, follow [these troubleshooting steps](https://developer.microsoft.com/windows/mixed-reality/Using_the_Windows_Device_Portal#security_certificate).
1. In the Windows Device Portal, select **Kiosk Mode**.
1. Select **Enable Kiosk Mode**, select an app to run when the device starts, and then select **Save**.
![Kiosk Mode](images/kiosk.png)
1. Restart HoloLens. If you still have your Device Portal page open, you can select **Restart** at the top of the page.
## More information
Watch how to configure a kiosk by using a provisioning package.
> [!VIDEO https://www.microsoft.com/videoplayer/embed/fa125d0f-77e4-4f64-b03e-d634a4926884?autoplay=false]

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@ -1,198 +0,0 @@
---
title: Known issues for HoloLens
description: This is the list of known issues that may affect HoloLens developers.
keywords: troubleshoot, known issue, help
author: mattzmsft
ms.author: mazeller
ms.date: 4/20/2020
ms.topic: article
ms.custom:
- CI 111456
- CSSTroubleshooting
HoloLens and holograms: Frequently asked questions
manager: jarrettr
ms.prod: hololens
appliesto:
- HoloLens (1st Gen)
- HoloLens 2
---
# Known issues for HoloLens
This is the current list of known issues for HoloLens devices. Check here first if you are seeing an odd behavior. This list will be kept updated as new issues are discovered or reported, or as issues are addressed in future HoloLens software updates.
>[!NOTE]
> - If you discover an issue that is not blocking you please report it on your HoloLens device via [Feedback Hub](hololens-feedback.md).
> - If the issue you are facing is blocking you, in addtion to filing feedback, please [file a support request](https://aka.ms/hlsupport).
- [Known issues for all HoloLens generations](#known-issues-for-all-hololens-generations)
- [Known issues for HoloLens 2 devices](#known-issues-for-hololens-2-devices)
- [Known issues for HoloLens (1st Gen)](#known-issues-for-hololens-1st-gen)
- [Known issues for HoloLens emulator](#known-issues-for-hololens-emulator)
## Known issues for all HoloLens generations
### Unity
- See [Install the tools](https://docs.microsoft.com/windows/mixed-reality/install-the-tools) for the most up-to-date version of Unity recommended for HoloLens development.
- Known issues with the Unity HoloLens Technical Preview are documented in the [HoloLens Unity forums](https://forum.unity3d.com/threads/known-issues.394627/).
### Windows Device Portal
- The Live Preview feature in Mixed Reality capture may exhibit several seconds of latency.
- On the Virtual Input page, the Gesture and Scroll controls under the Virtual Gestures section are not functional. Using them will have no effect. The virtual keyboard on the same page works correctly.
- After enabling Developer Mode in Settings, it may take a few seconds before the switch to turn on the Device Portal is enabled.
## Known issues for HoloLens 2 devices
### Blue screen is shown after unenrolling from Insider preview builds on a device reflashed with a Insider build
This is an issue affecting that affects users who are were on an Insider preview build, reflashed their HoloLens 2 with a new insider preview build, and then unenrolled from the Insider program.
This does not affect:
- Users who are not enrolled in Windows Insider
- Insiders:
- If a device has been enrolled since Insider builds were version 18362.x
- If they flashed a Insider signed 19041.x build AND stay enrolled in the Insider program
Work-around:
- Avoid the issue
- Flash a non-insider build. One of the regular monthly updates.
- Stay on Insider Preview
- Reflash the device
1. Put the [HoloLens 2 into flashing mode](https://review.docs.microsoft.com/hololens/hololens-recovery?branch=master#hololens-2) manually by fully powering down while not connect. Then while holding Volume up, tap the Power button.
1. Connect to the PC and open Advanced Recovery Companion.
1. Flash the HoloLens 2 to the default build.
## Known issues for HoloLens (1st Gen)
### Unable to connect and deploy to HoloLens through Visual Studio
> [!NOTE]
> Last Update: 8/8 @ 5:11PM - Visual Studio has released VS 2019 Version 16.2 which includes a fix to this issue. We recommend updating to this newest version to avoid experiencing this error.
Visual Studio has released VS 2019 Version 16.2 which includes a fix to this issue. We recommend updating to this newest version to avoid experiencing this error.
Issue root-cause: Users who used Visual Studio 2015 or early releases of Visual Studio 2017 to deploy and debug applications on their HoloLens and then subsequently used the latest versions of Visual Studio 2017 or Visual Studio 2019 with the same HoloLens will be affected. The newer releases of Visual Studio deploy a new version of a component, but files from the older version are left over on the device, causing the newer version to fail. This causes the following error message: DEP0100: Please ensure that target device has developer mode enabled. Could not obtain a developer license on \<ip\> due to error 80004005.
#### Workaround
Our team is currently working on a fix. In the meantime, you can use the following steps to work around the issue and help unblock deployment and debugging:
1. Open Visual Studio
1. Select **File** > **New** > **Project**.
1. Select **Visual C#** > **Windows Desktop** > **Console App (.NET Framework)**.
1. Give the project a name (such as "HoloLensDeploymentFix") and make sure the Framework is set to at least .NET Framework 4.5, then Select **OK**.
1. Right-click on the **References** node in Solution Explorer and add the following references (select to the **Browse** section and select **Browse**):
```CMD
C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\Microsoft.Tools.Deploy.dll
C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\Microsoft.Tools.Connectivity.dll
C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\SirepInterop.dll
```
> [!NOTE]
> If you don't have 10.0.18362.0 installed, use the most recent version that you have.
1. Right-click on the project in Solution Explorer and select **Add** > **Existing Item**.
1. Browse to C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86 and change the filter to **All Files (\*.\*)**.
1. Select both SirepClient.dll and SshClient.dll, and Select **Add**.
1. Locate and select both files in Solution Explorer (they should be at the bottom of the list of files) and change **Copy to Output Directory** in the **Properties** window to **Copy always**.
1. At the top of the file, add the following to the existing list of `using` statements:
```CMD
using Microsoft.Tools.Deploy;
using System.Net;
```
1. Inside of `static void Main(...)`, add the following code:
```PowerShell
RemoteDeployClient client = RemoteDeployClient.CreateRemoteDeployClient();
client.Connect(new ConnectionOptions()
{
Credentials = new NetworkCredential("DevToolsUser", string.Empty),
IPAddress = IPAddress.Parse(args[0])
});
client.RemoteDevice.DeleteFile(@"C:\Data\Users\DefaultAccount\AppData\Local\DevelopmentFiles\VSRemoteTools\x86\CoreCLR\mscorlib.ni.dll");
```
1. Select **Build** > **Build Solution**.
1. Open a Command Prompt Window and cd to the folder that contains the compiled .exe file (for example, C:\MyProjects\HoloLensDeploymentFix\bin\Debug)
1. Run the executable and provide the device's IP address as a command-line argument. (If connected using USB, you can use 127.0.0.1, otherwise use the device's Wi-Fi IP address.) For example, "HoloLensDeploymentFix 127.0.0.1"
1. After the tool has exited without any messages (this should only take a few seconds), you will now be able to deploy and debug from Visual Studio 2017 or newer. Continued use of the tool is not necessary.
We will provide further updates as they become available.
### Issues launching the Microsoft Store and apps on HoloLens
> [!NOTE]
> Last Update: 4/2 @ 10 AM - Issue resolved.
You may experience issues when trying to launch the Microsoft Store and apps on HoloLens. We've determined that the issue occurs when background app updates deploy a newer version of framework packages in specific sequences while one or more of their dependent apps are still running. In this case, an automatic app update delivered a new version of the .NET Native Framework (version 10.0.25531 to 10.0.27413) caused the apps that are running to not correctly update for all running apps consuming the prior version of the framework. The flow for framework update is as follows:
1. The new framework package is downloaded from the store and installed
1. All apps using the older framework are 'updated' to use the newer version
If step 2 is interrupted before completion then any apps for which the newer framework wasn't registered will fail to launch from the start menu. We believe any app on HoloLens could be affected by this issue.
Some users have reported that closing hung apps and launching other apps such as Feedback Hub, 3D Viewer or Photos resolves the issue for them&mdash;however, this does not work 100% of the time.
We have root caused that this issue was not caused the update itself, but a bug in the OS that resulted in the .NET Native framework update being handled incorrectly. We are pleased to announce that we have identified a fix and have released an update (OS version 17763.380) containing the fix.
To see if your device can take the update, please:
1. Go to the Settings app and open **Update & Security**.
1. Select **Check for Updates**.
1. If update to 17763.380 is available, please update to this build to receive the fix for the App Hang bug
1. Upon updating to this version of the OS, the Apps should work as expected.
Additionally, as we do with every HoloLens OS release, we have posted the FFU image to the [Microsoft Download Center](https://aka.ms/hololensdownload/10.0.17763.380).
If you would not like to take the update, we have released a new version of the Microsoft Store UWP app as of 3/29. After you have the updated version of the Store:
1. Open the Store and confirm that it loads.
1. Use the bloom gesture to open the menu.
1. Attempt to open previously broken apps.
1. If it still cannot be launched, tap and hold the icon of the broken app and select uninstall.
1. Resinstall these apps from the store.
If your device is still unable to load apps, you can sideload a version of the .NET Native Framework and Runtime through the download center by following these steps:
1. Please download [this zip file](https://download.microsoft.com/download/8/5/C/85C23745-794C-419D-B8D7-115FBCCD6DA7/netfx_1.7.zip) from the Microsoft Download Center. Unzipping will produce two files. Microsoft.NET.Native.Runtime.1.7.appx and Microsoft.NET.Native.Framework.1.7.appx
1. Please verify that your device is dev unlocked. If you haven't done that before the instructions to do that are [here](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
1. You then want to get into the Windows Device Portal. Our recommendation is to do this over USB and you would do that by typing http://127.0.0.1:10080 into your browser.
1. After you have the Windows Device Portal up we need you to "side load" the two files that you downloaded. To do that you need to go down the left side bar until you get to the **Apps** section and select **Apps**.
1. You will then see a screen that is similar to the below. You want to go to the section that says **Install App** and browse to where you unzipped those two APPX files. You can only do one at a time, so after you select the first one, then click on "Go" under the Deploy section. Then do this for the second APPX file.
![Windows Device Portal to Install Side-Loaded app](images/20190322-DevicePortal.png)
1. At this point we believe your applications should start working again and that you can also get to the Store.
1. In some cases, it is necessary run the additional step of launching the 3D Viewer app before affected apps will launch.
We appreciate your patience as we have gone through the process to get this issue resolved, and we look forward to continued working with our community to create successful Mixed Reality experiences.
### Device Update
- 30 seconds after a new update, the shell may disappear one time. Please perform the **bloom** gesture to resume your session.
### Visual Studio
- See [Install the tools](https://docs.microsoft.com/windows/mixed-reality/install-the-tools) for the most up-to-date version of Visual Studio that is recommended for HoloLens development.
- When deploying an app from Visual Studio to your HoloLens, you may see the error: **The requested operation cannot be performed on a file with a user-mapped section open. (Exception from HRESULT: 0x800704C8)**. If this happens, try again and your deployment will generally succeed.
### API
- If the application sets the [focus point](https://docs.microsoft.com/windows/mixed-reality/focus-point-in-unity) behind the user or the normal to camera.forward, holograms will not appear in Mixed Reality Capture photos or videos. Until this bug is fixed in Windows, if applications actively set the [focus point](https://docs.microsoft.com/windows/mixed-reality/focus-point-in-unity) they should ensure the plane normal is set opposite camera-forward (for example, normal = -camera.forward).
### Xbox Wireless Controller
- Xbox Wireless Controller S must be updated before it can be used with HoloLens. Ensure you are [up to date](https://support.xbox.com/xbox-one/accessories/update-controller-for-stereo-headset-adapter) before attempting to pair your controller with a HoloLens.
- If you reboot your HoloLens while the Xbox Wireless Controller is connected, the controller will not automatically reconnect to HoloLens. The Guide button light will flash slowly until the controller powers off after 3 minutes. To reconnect your controller immediately, power off the controller by holding the Guide button until the light turns off. When you power your controller on again, it will reconnect to HoloLens.
- If your HoloLens enters standby while the Xbox Wireless Controller is connected, any input on the controller will wake the HoloLens. You can prevent this by powering off your controller when you are done using it.
## Known issues for HoloLens emulator
- Not all apps in the Microsoft Store are compatible with the emulator. For example, Young Conker and Fragments are not playable on the emulator.
- You cannot use the PC webcam in the Emulator.
- The Live Preview feature of the Windows Device Portal does not work with the emulator. You can still capture Mixed Reality videos and images.

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---
title: Licenses for Mixed Reality Deployment
description:
ms.prod: hololens
ms.sitesec: library
author: pawinfie
ms.author: pawinfie
audience: ITPro
ms.topic: article
ms.localizationpriority: high
ms.date: 1/23/2020
ms.reviewer:
audience: ITPro
manager: bradke
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Determine what licenses you need
## Mobile Device Management (MDM) Licenses Guidance
If you plan on managing your HoloLens devices, you will need Azure AD and an MDM. Active Director (AD) cannot be used to manage HoloLens devices.
If you plan on using an MDM other than Intune, an [Azure Active Directory Licenses](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis) is required.
If you plan on using Intune as your MDM, [here](https://docs.microsoft.com/intune/fundamentals/licenses) are a list of suites that includes Intune licenses. **Please note that Azure AD is included in the majority of these suites.**
## Identify the licenses needed for your scenario and products
### HoloLens Licenses Requirements
You may need to upgrade your HoloLens 1st Gen Device to Windows Holographic for Business. (See [HoloLens commercial features](holoLens-commercial-features.md#feature-comparison-between-editions) to determine if you need to upgrade).
If so, you will need to do the following:
- Acquire a HoloLens Enterprise license XML file
- Apply the XML file to the HoloLens. You can do this through a [Provisioning package](hololens-provisioning.md) or through your [Mobile Device Manager](https://docs.microsoft.com/intune/configuration/holographic-upgrade)
### Remote Assist License Requirements
Make sure you have the required licensing and device. Updated licensing and product requirements can be found [here](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/requirements).
1. [Remote Assist License](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/buy-and-deploy-remote-assist)
1. [Teams Freemium/Teams](https://products.office.com/microsoft-teams/free)
1. [Azure Active Directory (Azure AD) License](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis)
If you plan on implementing **[this cross-tenant scenario](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/cross-tenant-overview#scenario-2-leasing-services-to-other-tenants)**, you may need an Information Barriers license. Please see [this article](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/cross-tenant-licensing-implementation#step-1-determine-if-information-barriers-are-necessary) to determine if an Information Barrier License is required.
### Guides License Requirements
Updated licensing and device requirements can be found [here](https://docs.microsoft.com/dynamics365/mixed-reality/guides/requirements).
1. [Azure Active Directory (Azure AD) License](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis)
1. [Power BI](https://powerbi.microsoft.com/desktop/)
1. [Guides](https://docs.microsoft.com/dynamics365/mixed-reality/guides/setup)
### Scenario 1: Kiosk Mode
1. If you are **not** planning to manage your device and you are planning to use a local account or an MSA as the login identity, you will not need any additional licenses. Kiosk mode can be accomplished using a provisioning packages.
1. If you are planning to use an MDM to implement Kiosk mode, you will need an [Azure Active Directory (Azure AD) License](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis).
Additional information regarding kiosk mode will be covered in [Configuring your Network for HoloLens](hololens-commercial-infrastructure.md#how-to-configure-kiosk-mode-using-microsoft-intune).
## Next Step: [Configure your network for HoloLens](hololens-commercial-infrastructure.md)

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---
title: Share your HoloLens with multiple people
description: You can configure HoloLens to be shared by multiple Azure Active Directory accounts, or by multiple users that use a single account.
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 09/16/2019
ms.reviewer:
manager: laurawi
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Share your HoloLens with multiple people
It's common to share one HoloLens with many people or to have many people share a set of HoloLens devices. This article describes the different ways in which you can share a device.
## Share with multiple people, each using their own account
**Prerequisite**: The HoloLens device must be running Windows 10, version 1803 or later. HoloLens (1st gen) also need to be [upgraded to Windows Holographic for Business](hololens-upgrade-enterprise.md).
When they use their own Azure Active Directory (Azure AD) accounts, multiple users can each keep their own user settings and user data on the device.
To make sure that multiple people can use their own accounts on your HoloLens, follow these steps to configure it:
1. Make sure the the device is running Windows 10, version 1803 or later.
> [!IMPORTANT]
> If you are using a HoloLens (1st gen) device, [upgrade the device to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
1. When you set up the device, select **My work or school owns it** and sign in by using an Azure AD account.
1. After you finish setup, make sure that the account settings (**Settings** > **Accounts**) includes **Other users**.
To use HoloLens, each user follows these steps:
1. If another user has been using the device, do one of the following:
- Press the power button once to go to standby, and then press the power button again to return to the lock screen
- HoloLens 2 users may select the user tile from the Start menu to sign out the current user.
1. Use your Azure AD account credentials to sign in to the device.
If this is the first time that you have used the device, you have to [calibrate](hololens-calibration.md) HoloLens to your own eyes.
To see a list of the device users or to remove a user from the device, go to **Settings** > **Accounts** > **Other users**.
## Share with multiple people, all using the same account
Multiple users can also share a HoloLens device while using a single user account.
**On HoloLens 2**, when a new user puts the device on their head for the first time (while keeping the same account signed in), the device prompts the new user to quickly calibrate and personalize the viewing experience. The device can store the calibration information so that in the future, the device can automatically optimize the quality and comfort of each user's viewing experience. The users do not need to calibrate the device again.
**On HoloLens (1st gen)** users sharing an account will need to ask to recalibrate in the Settings app. Read more about [calibration](hololens-calibration.md).

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---
title: Connect to a network
description: Instructions on how to connect to internet with HoloLens and how to identify the device's IP address.
ms.assetid: 0895606e-96c0-491e-8b1c-52e56b00365d
author: mattzmsft
ms.author: mazeller
keywords: HoloLens, wifi, wireless, internet, ip, ip address
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: high
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Connect to a network
To do most things on your HoloLens, you have to be connected to a network. This guide will help you:
- Connect to a network using Wi-Fi or (for HoloLens 2 only) Ethernet over USB-C
- Disable and re-enable Wi-Fi
Read more about [using HoloLens offline](hololens-offline.md).
## Connecting for the first time
The first time you use your HoloLens, you'll be guided through connecting to a Wi-Fi network. If you have trouble connecting to Wi-Fi during setup, make sure that your network is either an open, password-protected network or a captive portal network. Make sure that the network doesn't require you to use a certificate to connect. After setup, you can connect to other types of Wi-Fi networks.
## Connecting to Wi-Fi after setup
1. Select **Start** > **Settings**.
- *HoloLens (1st gen) only*: Use your gaze to position the Settings app, then air tap to place it, or say "Place."
1. Select **Network & Internet** > **Wi-Fi**. If you don't see your network, scroll down the list.
1. Select a network, then select **Connect**.
1. If you are prompted for a network password type it and then select **Next**.
## Connecting to Wi-Fi on HoloLens (1st gen)
HoloLens contains a 802.11ac-capable, 2x2 Wi-Fi radio. Connecting HoloLens to a Wi-Fi network is similar to connecting a Windows 10 Desktop or Mobile device to a Wi-Fi network.
![HoloLens Wi-Fi settings](./images/wifi-hololens-600px.jpg)
1. Open the **Start** menu.
1. Select the Settings app from **Start** or from the **All Apps** list on the right of the **Start** menu. The Settings app will be auto-placed in front of you.
1. Select **Network & Internet**.
1. Make sure Wi-Fi is turned on.
1. Select a Wi-Fi network from the list.
1. If needed, type in the Wi-Fi network password.
You can also confirm you are connected to a Wi-Fi network by checking the Wi-Fi status in the **Start** menu:
1. Open the **Start** menu.
1. Look at the top left of the **Start** menu for Wi-Fi status. The state of Wi-Fi and the SSID of the connected network will be shown.
## Troubleshooting your connection to Wi-Fi
If you experience problems connecting to Wi-Fi, see [I can't connect to Wi-Fi](./hololens-faq.md#i-cant-connect-to-wi-fi).
When you sign into an enterprise or organizational account on the device, it may also apply Mobile Device Management (MDM) policy, if the policy is configured by your IT administrator.
## Disabling Wi-Fi on HoloLens (1st gen)
### Using the Settings app on HoloLens
1. Open the **Start** menu.
1. Select the **Settings** app from **Start** or from the **All Apps** list on the right of the **Start** menu. The **Settings** app will be auto-placed in front of you.
1. Select **Network & Internet**.
1. Select the Wi-Fi slider switch to move it to the **Off** position. This will turn off the RF components of the Wi-Fi radio and disable all Wi-Fi functionality on HoloLens.
> [!WARNING]
> When the Wi-Fi radio is disabled, HoloLens will not be able to automatically load your [spaces](hololens-spaces.md).
1. Move the slider switch to the **On** position to turn on the Wi-Fi radio and restore Wi-Fi functionality on Microsoft HoloLens. The selected Wi-Fi radio state (**On** or **Off**) will persist across reboots.
## Identifying the IP Address of your HoloLens on the Wi-Fi network
### By using the Settings app
1. Open the **Start** menu.
1. Select the **Settings** app from **Start** or from the **All Apps** list on the right of the **Start** menu. The **Settings** app will be auto-placed in front of you.
1. Select **Network & Internet**.
1. Scroll down to beneath the list of available Wi-Fi networks and select **Hardware properties**.
![Hardware properties in Wi-Fi settings](./images/wifi-hololens-hwdetails.jpg)
The IP address appears next to **IPv4 address**.
### By using Cortana
Say "Hey Cortana, What's my IP address?" and Cortana will display and read out your IP address.
### By using Windows Device Portal
1. In a web browser on your PC, open the [device portal](/windows/mixed-reality/using-the-windows-device-portal.md#networking).
1. Navigate to the **Networking** section.
This section displays your IP address and other network information. By using this method, you can copy and paste of the IP address on your development PC.

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---
title: Manage connection endpoints for HoloLens
description: To set up HoloLens, you'll need to connect to a Wi-Fi network
keywords: hololens, offline, OOBE
audience: ITPro
ms.date: 07/01/2019
ms.assetid: b86f603c-d25f-409b-b055-4bbc6edcd301
author: Teresa-Motiv
ms.author: v-tea
ms.custom:
- CI 111456
- CSSTroubleshooting
manager: jarrettr
ms.topic: article
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Manage connection endpoints for HoloLens
Some HoloLens components, apps, and related services transfer data to Microsoft network endpoints. This article lists different endpoints and URLs that need to be allowed in your network configuration (e.g. proxy or firewall) for those components to be functional.
## Near-offline setup
HoloLens supports a limited set of offline experiences for customers who have network environment restrictions. However, HoloLens needs network connection to go through initial device set up and the following URLs have to be enabled:
| Purpose | URL |
|------|------|
| IDPS | https://sdx.microsoft.com/frx/idps |
| [NCSI](https://docs.microsoft.com/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services#bkmk-ncsi) | http://www.msftconnecttest.com/connecttest.txt |
| AADv9 | https://login.microsoftonline.com/WebApp/CloudDomainJoin/9 |
| AADv10 | https://login.microsoftonline.com/WebApp/CloudDomainJoin/10 |
| AAD Pin | https://account.live.com/aadngc?uiflavor=win10&showSuccess=1 |
| MSA | https://login.live.com/ppsecure/inlineconnect.srf?id=80600 |
| MSA Pin | https://account.live.com/msangc?fl=enroll |
## Endpoint configuration
In addition to the list above, to take full advantage of HoloLens functionality, the following endpoints need to be enabled in your network configuration.
| Purpose | URL |
|------|------|
| Azure | wd-prod-fe.cloudapp.azure.com | | |
| | ris-prod-atm.trafficmanager.net | | | |
| | validation-v2.sls.trafficmanager.net | | | |
| Azure AD Multi-Factor Authentication | https://secure.aadcdn.microsoftonline-p.com | | | |
| Intune and MDM Configurations | activation-v2.sls.microsoft.com/* | | | |
| | cdn.onenote.net | | | |
| | client.wns.windows.com | | | |
| | crl.microsoft.com/pki/crl/* | | | |
| | ctldl.windowsupdate.com | | | |
| | *displaycatalog.mp.microsoft.com | | | |
| | dm3p.wns.windows.com | | | |
| | *microsoft.com/pkiops/* | | | |
| | ocsp.digicert.com/* | | | |
| | r.manage.microsoft.com | | | |
| | tile-service.weather.microsoft.com | | | |
| | settings-win.data.microsoft.com | | | |
| Certificates | activation-v2.sls.microsoft.com/* | | | |
| | crl.microsoft.com/pki/crl/* | | | |
| | ocsp.digicert.com/* | | | |
| | https://www.microsoft.com/pkiops/* | | | |
| Cortana and Search | store-images.*microsoft.com | | | |
| | www.bing.com/client | | | |
| | www.bing.com | | | |
| | www.bing.com/proactive | | | |
| | www.bing.com/threshold/xls.aspx | | | |
| | exo-ring.msedge.net | | | |
| | fp.msedge.net | | | |
| | fp-vp.azureedge.net | | | |
| | odinvzc.azureedge.net | | | |
| | spo-ring.msedge.net | | | |
| Device Authentication | login.live.com* | | | |
| Device metadata | dmd.metaservices.microsoft.com | | | |
| Location | inference.location.live.net | | | |
| | location-inference-westus.cloudapp.net | | | |
| Diagnostic Data | v10.events.data.microsoft.com | | | |
| | v10.vortex-win.data.microsoft.com/collect/v1 | | | |
| | https://www.microsoft.com | | | |
| | co4.telecommand.telemetry.microsoft.com | | | |
| | cs11.wpc.v0cdn.net | | | |
| | cs1137.wpc.gammacdn.net | | | |
| | modern.watson.data.microsoft.com* | | | |
| | watson.telemetry.microsoft.com | | | |
| Licensing | licensing.mp.microsoft.com | | | |
| Microsoft Account | login.msa.akadns6.net | | | |
| | us.configsvc1.live.com.akadns.net | | | |
| Microsoft Edge | iecvlist.microsoft.com | | | |
| Microsoft forward link redirection service (FWLink) | go.microsoft.com | | | |
| Microsoft Store | *.wns.windows.com | | | |
| | storecatalogrevocation.storequality.microsoft.com | | | |
| | img-prod-cms-rt-microsoft-com* | | | |
| | store-images.microsoft.com | | | |
| | .md.mp.microsoft.com | | |
| | *displaycatalog.mp.microsoft.com | | | |
| | pti.store.microsoft.com | | | |
| | storeedgefd.dsx.mp.microsoft.com | | | |
| | markets.books.microsoft.com | | | |
| | share.microsoft.com | | | |
| Network Connection Status Indicator (NCSI) | www.msftconnecttest.com* | | | |
| Office | *.c-msedge.net | | | |
| | *.e-msedge.net | | | |
| | *.s-msedge.net | | | |
| | nexusrules.officeapps.live.com | | | |
| | ocos-office365-s2s.msedge.net | | | |
| | officeclient.microsoft.com | | | |
| | outlook.office365.com | | | |
| | client-office365-tas.msedge.net | | | |
| | https://www.office.com | | | |
| | onecollector.cloudapp.aria | | | |
| | v10.events.data.microsoft.com/onecollector/1.0/ | | | |
| | self.events.data.microsoft.com | | | |
| | to-do.microsoft.com | | | |
| OneDrive | g.live.com/1rewlive5skydrive/* | | | |
| | msagfx.live.com | | | |
| | oneclient.sfx.ms | | | |
| Photos App | evoke-windowsservices-tas.msedge.net | | | |
| Settings | cy2.settings.data.microsoft.com.akadns.net | | | |
| | settings.data.microsoft.com | | | |
| | settings-win.data.microsoft.com | | | |
| Windows Defender | wdcp.microsoft.com | | | |
| | definitionupdates.microsoft.com | | | |
| | go.microsoft.com | | | |
| | *smartscreen.microsoft.com | | | |
| | smartscreen-sn3p.smartscreen.microsoft.com | | | |
| | unitedstates.smartscreen-prod.microsoft.com | | | |
| Windows Spotlight | *.search.msn.com | | | |
| | arc.msn.com | | | |
| | g.msn.com* | | | |
| | query.prod.cms.rt.microsoft.com | | | |
| | ris.api.iris.microsoft.com | | | |
| Windows Update | *.prod.do.dsp.mp.microsoft.com | | | |
| | cs9.wac.phicdn.net | | | |
| | emdl.ws.microsoft.com | | | |
| | *.dl.delivery.mp.microsoft.com | | | |
| | *.windowsupdate.com | | | |
| | *.delivery.mp.microsoft.com | | | |
| | *.update.microsoft.com | | | |
## References
> [!NOTE]
> If you are deploying D365 Remote Assist, you will have to enable the endpoints on this [list](https://docs.microsoft.com/office365/enterprise/urls-and-ip-address-ranges#skype-for-business-online-and-microsoft-teams)
- [Configure Windows diagnostic data in your organization](https://docs.microsoft.com/windows/privacy/configure-windows-diagnostic-data-in-your-organization)
- [Manage connection endpoints for Windows 10 Enterprise, version 1903](https://docs.microsoft.com/windows/privacy/manage-windows-1903-endpoints)
- [Manage connections from Windows 10 operating system components to Microsoft services](https://docs.microsoft.com/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services)
- [Manage connections from Windows 10 operating system components to Microsoft services using Microsoft Intune MDM Server](https://docs.microsoft.com/windows/privacy/manage-connections-from-windows-operating-system-components-to-microsoft-services-using-mdm)
- [Intune network configuration requirements and bandwidth](https://docs.microsoft.com/intune/fundamentals/network-bandwidth-use#network-communication-requirements)
- [Network endpoints for Microsoft Intune](https://docs.microsoft.com/intune/fundamentals/intune-endpoints)
- [Office 365 URLs and IP address ranges](https://docs.microsoft.com/office365/enterprise/urls-and-ip-address-ranges)
- [Prerequisites for Azure AD Connect](https://docs.microsoft.com/azure/active-directory/hybrid/how-to-connect-install-prerequisites)
## HoloLens limitations
After your HoloLens is set up, you can use it without a Wi-Fi connection, but apps that use Internet connections will have limited capabilities when you use HoloLens offline.

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---
title: Configure HoloLens by using a provisioning package (HoloLens)
description: Windows provisioning makes it easy for IT administrators to configure end-user devices without imaging.
ms.prod: hololens
ms.sitesec: library
ms.custom:
- CI 111456
- CSSTroubleshooting
author: dansimp
ms.author: dansimp
ms.topic: article
ms.custom:
- CI 115190
- CSSTroubleshooting
ms.localizationpriority: medium
ms.date: 03/10/2020
ms.reviewer: Teresa-Motiv
manager: laurawi
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Configure HoloLens by using a provisioning package
[Windows provisioning](https://docs.microsoft.com/windows/configuration/provisioning-packages/provisioning-packages) makes it easy for IT administrators to configure end-user devices without imaging. Windows Configuration Designer is a tool for configuring images and runtime settings which are then built into provisioning packages.
Some of the HoloLens configurations that you can apply in a provisioning package include the following:
- Upgrade to Windows Holographic for Business [here](hololens1-upgrade-enterprise.md)
- Set up a local account
- Set up a Wi-Fi connection
- Apply certificates to the device
- Enable Developer Mode
- Configure Kiosk mode (Detailed instructions for configuring kiosk mode can be found [here](hololens-kiosk.md#use-a-provisioning-package-to-set-up-a-single-app-or-multi-app-kiosk).
## Provisioning package HoloLens wizard
The HoloLens wizard helps you configure the following settings in a provisioning package:
- Upgrade to the enterprise edition
> [!NOTE]
> This should only be used for HoloLens 1st gen devices. Settings in a provisioning package are only be applied if the provisioning package includes an edition upgrade license to Windows Holographic for Business or if [the device has already been upgraded to Windows Holographic for Business](hololens1-upgrade-enterprise.md).
- Configure the HoloLens first experience (OOBE)
- Configure the Wi-Fi network
- Enroll the device in Azure Active Directory, or create a local account
- Add certificates
- Enable Developer Mode
- Configure kiosk mode. (Detailed instructions for configuring kiosk mode can be found [here](hololens-kiosk.md##use-a-provisioning-package-to-set-up-a-single-app-or-multi-app-kiosk)).
> [!WARNING]
> You must run Windows Configuration Designer on Windows 10 to configure Azure Active Directory enrollment using any of the wizards.
Provisioning packages can include management instructions and policies, custom network connections and policies, and more.
> [!TIP]
> Use the desktop wizard to create a package with the common settings, then switch to the advanced editor to add other settings, apps, policies, etc.
## Steps for creating provisioning packages
1. **Option 1:** [From Microsoft Store](https://www.microsoft.com/store/apps/9nblggh4tx22). This includes HoloLens 2 capabilities.
2. **Option 2:** [From the Windows Assessment and Deployment Kit (ADK) for Windows 10](https://developer.microsoft.com/windows/hardware/windows-assessment-deployment-kit). If you install Windows Configuration Designer from the Windows ADK, select **Configuration Designer** from the **Select the features you want to install** dialog box. This option does not include HoloLens 2 capabilities.
> [!NOTE]
> If you know you will be using an offline PC that needs access to Windows Configuration Designer please follow the offline app install [here](https://docs.microsoft.com/hololens/hololens-recovery#downloading-arc-without-using-the-app-store) for Advanced Recovery Companion but making Windows Confiugration Desinger your selection instead.
### 2. Create the provisioning package
Use the Windows Configuration Designer tool to create a provisioning package.
1. Open Windows Configuration Designer (by default, %windir%\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Imaging and Configuration Designer\x86\ICD.exe).
2. Select **Provision HoloLens devices**.
![ICD start options](images/icd-create-options-1703.png)
3. Name your project and select **Finish**.
4. Read the instructions on the **Getting started** page and select **Next**. The pages for desktop provisioning walk you through the following steps.
> [!IMPORTANT]
> When you build a provisioning package, you may include sensitive information in the project files and in the provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when they are no longer needed.
### Configure settings
<table>
<tr><td style="width:45%" valign="top"><a id="one"></a><img src="images/one.png" alt="step one"/><img src="images/set-up-device.png" alt="set up device"/></br></br>Browse to and select the enterprise license file to upgrade the HoloLens edition.</br></br>You can also toggle <strong>Yes</strong> or <strong>No</strong> to hide parts of the first experience.</br></br>To set up the device without the need to connect to a Wi-Fi network, toggle <strong>Skip Wi-Fi setup</strong> to <strong>On</strong>.</br></br>Select a region and timezone in which the device will be used. </td><td><img src="images/set-up-device-details.png" alt="Select enterprise licence file and configure OOBE"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="two"></a><img src="images/two.png" alt="step two"/> <img src="images/set-up-network.png" alt="set up network"/></br></br>In this section, you can enter the details of the Wi-Fi wireless network that the device should automatically connect to. To do this, select <strong>On</strong>, enter the SSID, the network type (<strong>Open</strong> or <strong>WPA2-Personal</strong>), and (if <strong>WPA2-Personal</strong>) the password for the wireless network.</td><td><img src="images/set-up-network-details-desktop.png" alt="Enter network SSID and type"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="three"></a><img src="images/three.png" alt="step three"/> <img src="images/account-management.png" alt="account management"/></br></br>You can enroll the device in Azure Active Directory, or create a local account on the device</br></br>Before you use a Windows Configuration Designer wizard to configure bulk Azure AD enrollment, <a href="https://docs.microsoft.com/azure/active-directory/active-directory-azureadjoin-setup" data-raw-source="[set up Azure AD join in your organization](https://docs.microsoft.com/azure/active-directory/active-directory-azureadjoin-setup)">set up Azure AD join in your organization</a>. The <strong>maximum number of devices per user</strong> setting in your Azure AD tenant determines how many times the bulk token that you get in the wizard can be used. To enroll the device in Azure AD, select that option and enter a friendly name for the bulk token you will get using the wizard. Set an expiration date for the token (maximum is 30 days from the date you get the token). Select <strong>Get bulk token</strong>. In the <strong>Let&#39;s get you signed in</strong> window, enter an account that has permissions to join a device to Azure AD, and then the password. Select <strong>Accept</strong> to give Windows Configuration Designer the necessary permissions. </br></br>To create a local account, select that option and enter a user name and password. </br></br><strong>Important:</strong> <br />(For Windows 10, version 1607 only) If you create a local account in the provisioning package, you must change the password using the <strong>Settings</strong> app every 42 days. If the password is not changed during that period, the account might be locked out and unable to sign in. </td><td><img src="images/account-management-details.png" alt="join Azure AD or create a local account"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="four"></a><img src="images/four.png" alt="step four"/> <img src="images/add-certificates.png" alt="add certificates"/></br></br>To provision the device with a certificate, click <strong>Add a certificate</strong>. Enter a name for the certificate, and then browse to and select the certificate to be used.</td><td><img src="images/add-certificates-details.png" alt="add a certificate"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="five"></a><img src="images/five.png" alt="step five"/> <img src="images/developer-setup.png" alt="Developer Setup"/></br></br>Toggle <strong>Yes</strong> or <strong>No</strong> to enable Developer Mode on the HoloLens. <a href="https://docs.microsoft.com/windows/uwp/get-started/enable-your-device-for-development#developer-mode" data-raw-source="[Learn more about Developer Mode.](https://docs.microsoft.com/windows/uwp/get-started/enable-your-device-for-development#developer-mode)">Learn more about Developer Mode.</a></td><td><img src="images/developer-setup-details.png" alt="Enable Developer Mode"/></td></tr>
<tr><td style="width:45%" valign="top"><a id="six"></a><img src="images/six.png" alt="step six"/> <img src="images/finish.png" alt="finish"/></br></br>Do not set a password to protect your provisioning package. If the provisioning package is protected by a password, provisioning the HoloLens device will fail.</td><td><img src="images/finish-details.png" alt="Protect your package"/></td></tr>
</table>
After you're done, select **Create**. It only takes a few seconds. When the package is built, the location where the package is stored is displayed as a hyperlink at the bottom of the page.
### 3. Create a provisioning package for HoloLens by using advanced provisioning
> [!NOTE]
> A provisioning package that you create in **Advanced provisioning** does not need to include an edition upgrade license to Windows Holographic for Business to succesfully apply to a HoloLens (1st gen). [See more on Windows Holographic for Business for HoloLens (1st gen)](hololens1-upgrade-enterprise.md).
1. On the Windows Configuration Designer start page, select **Advanced provisioning**.
2. In the **Enter project details** window, specify a name for your project and the location for your project. Optionally, enter a brief description to describe your project.
3. Select **Next**.
4. In the **Choose which settings to view and configure** window, select **Windows 10 Holographic**, and then select **Next**.
5. Select **Finish**.
6. Expand **Runtime settings** and customize the package by using any of the settings [described later in this article](#what-you-can-configure).
> [!IMPORTANT]
> (For Windows 10, version 1607 only) If you create a local account in the provisioning package, you must change the password using the **Settings** app every 42 days. If the password is not changed during that period, the account might be locked out and unable to sign in. If the user account is locked out, you must [perform a full device recovery](https://developer.microsoft.com/windows/mixed-reality/reset_or_recover_your_hololens#perform_a_full_device_recovery).
7. Select **File** > **Save**.
8. Read the warning that project files may contain sensitive information, and select **OK**.
> [!IMPORTANT]
> When you build a provisioning package, you may include sensitive information in the project files and in the provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when they are no longer needed.
9. Select **Export** > **Provisioning package**.
10. Change **Owner** to **IT Admin**. This sets the precedence of this provisioning package higher than provisioning packages applied to this device from other sources. Select **Next**.
11. Set a value for **Package Version**.
> [!TIP]
> You can make changes to existing packages and change the version number to update previously applied packages.
12. On the **Select security details for the provisioning package**, select **Next**.
> [!WARNING]
> If you encrypt the provisioning package, provisioning the HoloLens device will fail.
13. Select **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows Configuration Designer uses the project folder as the output location.
Optionally, you can select **Browse** to change the default output location.
14. Select **Next**.
15. Select **Build** to start building the package. The project information is displayed in the build page and the progress bar indicates the build status.
16. When the build completes, select **Finish**.
<span id="apply" />
## Apply a provisioning package to HoloLens during setup
1. Use the USB cable to connect the device to a PC, and then start the device. Do not continue past the **First interactable moment** page of OOBE.
- On HoloLens (1st gen), this page contains a blue box.
- On HoloLens 2, this page contains the hummingbird.
2. Briefly press and release the **Volume Down** and **Power** buttons simultaneously.
3. HoloLens shows up as a device in File Explorer on the PC.
4. In File Explorer, drag and drop the provisioning package (.ppkg) onto the device storage.
5. Briefly press and release the **Volume Down** and **Power** buttons simultaneously again while on the **fit** page.
6. The device asks you if you trust the package and would like to apply it. Confirm that you trust the package.
7. You will see whether the package was applied successfully or not. If it failed, you can fix your package and try again. If it succeeded, proceed with OOBE.
> [!NOTE]
> If the device was purchased before August 2016, you will need to sign in to the device by using a Microsoft account, get the latest operating system update, and then reset the operating system in order to apply the provisioning package.
### 4. Apply a provisioning package to HoloLens after setup
> [!NOTE]
> These steps apply only toWindows 10, version 1809.
On your PC, follow these steps:
1. Create a provisioning package as described at [Create a provisioning package for HoloLens using the HoloLens wizard](hololens-provisioning.md).
2. Connect the HoloLens device to a PC by using a USB cable. HoloLens shows up as a device in File Explorer on the PC.
3. Drag and drop the provisioning package to the Documents folder on the HoloLens.
On your HoloLens, follow these steps:
1. Go to **Settings** > **Accounts** > **Access work or school**.
2. In **Related Settings**, select **Add or remove a provisioning package**.
3. On the next page, select **Add a package** to launch the file picker and select your provisioning package. If the folder is empty, make sure you select **This Device** and select **Documents**.
After your package has been applied, it shows up in the list of **Installed packages**. To view the package details or to remove the package from the device, select the listed package.
## What you can configure
Provisioning packages make use of configuration service providers (CSPs). If you're not familiar with CSPs, see [Introduction to configuration service providers (CSPs) for IT pros](https://docs.microsoft.com/windows/configuration/provisioning-packages/how-it-pros-can-use-configuration-service-providers).
In Windows Configuration Designer, when you create a provisioning package for Windows Holographic, the settings in **Available customizations** are based on [CSPs that are supported in Windows Holographic](https://docs.microsoft.com/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices). The following table describes settings that you might want to configure for HoloLens.
![Common runtime settings for HoloLens](images/icd-settings.png)
| Setting | Description |
| --- | --- |
| **Certificates** | Deploy a certificate to HoloLens. |
| **ConnectivityProfiles** | Deploy a Wi-Fi profile to HoloLens. |
| **EditionUpgrade** | [Upgrade to Windows Holographic for Business.](hololens1-upgrade-enterprise.md) |
| **Policies** | Allow or prevent developer mode on HoloLens. [Policies supported by Windows Holographic for Business](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#hololenspolicies) |
> [!NOTE]
> HoloLens does not currently support installing apps (**UniversalAppInstall**) by using a provisioning package.
## Next Step: [Enroll your device](hololens-enroll-mdm.md)

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---
title: Restart, reset, or recover HoloLens
ms.reviewer: Both basic and advanced instructions for rebooting or resetting your HoloLens.
description: How to use Advanced Recovery Companion to flash an image to HoloLens 2.
keywords: how-to, reboot, reset, recover, hard reset, soft reset, power cycle, HoloLens, shut down, arc, advanced recovery companion
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.date: 04/27/2020
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
ms.localizationpriority: high
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Reset and Recovery for HoloLens 2
## Charging the device
Before starting any troubleshooting procedure, if possible, ensure that your device is charged at least between 20% and 40%.
Please ensure you are using the charger and the USB Type-C cables that come with the HoloLens2 device. In case they are not available ensure the charger available can support at least 15W of power.
> [!NOTE]
> If possible, do not use a PC to charge the device over USB as this will provide a very slow charge.
If the device is correctly booted and running there are three different ways of checking the charge of your battery.
1. From the main menu of the HoloLens Device UI.
2. Using the LED close to the power button (for 40% you should see at least two solid LEDS).
3. On your Host PC open File Explorer window and look for your HoloLens 2 device on left side under “This PC”.
a. Right click on the name of the device and select properties. A dialog will appear showing the battery level for your device.
![HoloLens 2 ResetRecovery](images/ResetRecovery2.png)
If the device cannot be booted to the Startup Menu, please take note of the LEDs and enumeration on the host PC and follow the troubleshooting guide (https://docs.microsoft.com/hololens/hololens-troubleshooting). In case the state of the device does not fall in any of the states listed in the troubleshooting guide, execute the **hard reset procedure** without reconnecting the device to your host PC, but connect it instead to the power supply. Wait for at least one hour for the device to charge.
## Reset the device
Under certain circumstances the customer may be required to manually reset the device without using the SW UI.
### Standard procedure
1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable.
2. Press and hold the **power button** for 15 seconds. All LEDs should be off.
3. Wait 2-3 seconds and Short press the **power button**, the LEDs close to the power button will light up and the device will start to boot.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below:
![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png)
### Hard-reset procedure
If the standard reset procedure does not work, you can use the hard-reset procedure.
1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable.
2. Hold **volume down + power button** for 15 seconds.
3. The device will automatically reboot.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below.
![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLens_DeviceManager.png)
## Clean reflash the device
In extraordinary situations you may be required to clean flash the device. There are two ways to reflash a HoloLens2 device. For all reflashing procedures you will be required to [install the Advanced Recovery Companion app from the Windows Store](https://www.microsoft.com/store/productId/9P74Z35SFRS8). If you reset your device, all your personal data, apps, and settings will be erased, including TPM reset.
Advanced Recovery Companion is currently set to download the feature release build for [Windows Holographic 2004](hololens-release-notes.md#windows-holographic-version-2004), if you would like to download the latest HoloLens 2 FFU to flash your device via Advanced Recovery Companion then you may download it from [here](https://aka.ms/hololens2download). This is kept up-to-date and will match the latest generally available build.
Before starting the flashing procedure make sure the app is installed and running on your Windows 10 PC and ready to detect the device.
![HoloLens 2 Clean Reflash](images/ARC1.png)
### Normal procedure
1. While the HoloLens device is running, connect it to your Windows 10 PC where you previously launched the Advanced Recovery Companion App.
2. The device will automatically be detected and the Advanced Recovery Companion App UI will update as follows:
![HoloLens 2 Clean Reflash](images/ARC2.png)
3. Select the HoloLens2 device in the Advanced Recovery Companion App UI and follow the instructions to complete the flashing.
### Manual procedure
If the device does not boot correctly you may need to put the HoloLens 2 device in Recovery mode.
1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable.
2. Press and hold the **power button** for 15 seconds. All LEDs should turn off.
3. While pressing the **volume up button**, press and release the **power button** to boot the device. Wait 15 seconds before releasing the volume up button. Out of the 5 LEDs on the device, only the middle LED will light up.
4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the image below.
![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png)
5. The device will be automatically detected, and the Advanced Recovery Companion app UI will update as follows:
![HoloLens 2 Clean Reflash](images/ARC2.png)
6. Select the HoloLens 2 device in the Advanced Recovery Companion app UI and follow the instructions to complete the flashing.
## Downloading ARC without using the app store
If an IT environment prevents the use of the Windows Store app or limits access to the retail store, IT administrators can make this app available through other ‘offline’ deployment paths.
- This process may also be used for other apps, as seen in step 2. This guide will focus on Advanced Recovery Companion, but my be modified for other offline apps.
This deployment path can be enabled with the following steps:
1. Go to the [Store For Business website](https://businessstore.microsoft.com) and sign-in with an Azure AD identity.
1. Go to **Manage – Settings**, and turn on **Show offline apps** under **Shopping experience** as described at https://businessstore.microsoft.com/manage/settings/shop
1. Go to **shop for my group** and search for the [Advanced Recovery Companion](https://businessstore.microsoft.com/store/details/advanced-recovery-companion/9P74Z35SFRS8) app.
1. Change the **License Type** box to offline and click **Manage**.
1. Under Download the package for offline use click the second blue **“Download”** button . Ensure the file extension is .appxbundle.
1. At this stage, if the Desktop PC has Internet access, simply double click and install.
1. The IT administrator can also distribute this app through System Center Configuration Manager (SCCM) or Intune.
1. If the target PC has no Internet connectivity, some additional steps are needed:
1. Select the unencoded license and click **“Generate license”** and under **“Required Frameworks”** click **“Download.”**
1. PCs without internet access will need to use DISM to apply the package with the dependency and license. In an administrator command prompt, type:
```console
C:\WINDOWS\system32>dism /online /Add-ProvisionedAppxPackage /PackagePath:"C:\ARCoffline\Microsoft.AdvancedRecoveryCompanion_1.19050.1301.0_neutral_~_8wekyb3d8bbwe.appxbundle" /DependencyPackagePath:"C:\ARCoffline\Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x86__8wekyb3d8bbwe.appx" /LicensePath:"C:\ARCoffline\Microsoft.AdvancedRecoveryCompanion_8wekyb3d8bbwe_f72ce112-dd2e-d771-8827-9cbcbf89f8b5.xml" /Region:all
```
> [!NOTE]
> The version number in this code example may not match the currently avalible version. You may have also choosen a different download location than in the example given. Please make sure to make any changes as needed.
> [!TIP]
> When planning to use Advanced Recovery Companion to install an ffu offline it may be useful to download your flashing image to be availible, here is the [current image for HoloLens 2](https://aka.ms/hololens2download).
Other resources:
- https://docs.microsoft.com/microsoft-store/distribute-offline-apps
- https://docs.microsoft.com/windows-hardware/manufacture/desktop/dism-app-package--appx-or-appxbundle--servicing-command-line-options

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---
title: HoloLens 2 release notes
description: Learn about updates in each new HoloLens release.
author: scooley
ms.author: scooley
manager: laurawi
ms.prod: hololens
ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
ms.date: 06/9/2020
ms.custom:
- CI 111456
- CSSTroubleshooting
audience: ITPro
appliesto:
- HoloLens 2
---
# HoloLens 2 release notes
To ensure you have a productive experience with your HoloLens devices, we continue to release feature, bug and security updates. In this page you can learn about what’s new on HoloLens each month. If you would like to download the latest HoloLens 2 FFU to flash your device via [Advanced Recovery Companion](hololens-recovery.md#clean-reflash-the-device) then you may download it from [here](https://aka.ms/hololens2download). This is kept up-to-date and will match the latest generally available build.
HoloLens Emulator Release Notes can be found [here](https://docs.microsoft.com/windows/mixed-reality/hololens-emulator-archive).
## Windows Holographic, version 2004 - June 2020 Update
- Build 19041.1106
Improvements and fixes in the update:
- Custom MRC recorders have new default values for certain properties if they aren't specified.
- On the MRC Video Effect:
- PreferredHologramPerspective (1 PhotoVideoCamera)
- GlobalOpacityCoefficient (0.9 (HoloLens) 1.0 (Immersive headset))
- On the MRC Audio Effect:
- LoopbackGain (the current "App Audio Gain" value on the Mixed Reality Capture page in Windows Device Portal)
- MicrophoneGain (the current "Mic Audio Gain" value on the Mixed Reality Capture page in Windows Device Portal)
- This update contains a bug fix that improves audio quality in Mixed Reality Capture scenarios. Specifically, it should eliminate any audio glitching in the recording when the Start Menu is displayed.
- Improved hologram stability in recorded videos.
- Resolves an issue where mixed reality capture couldn't record video after device is left in standby state for multiple days.
- The HolographicSpace.UserPresence API is generally disabled for Unity applications to avoid an issue which causes some apps to pause when the visor is flipped up, even if the setting to run in the background is enabled. The API is now enabled for Unity versions 2018.4.18 and higher, and 2019.3.4 and higher.
- When accessing Device Portal over a WiFi connection, a web browser might prevent access to due to an invalid certificate, reporting an error such as "ERR_SSL_PROTOCOL_ERROR," even if the device certificate has previously been trusted. In this case, you would be unable to progress to Device Portal as options to ignore security warnings are not available. This update resolves the issue. If the device certificate was previously downloaded and trusted on a PC to remove browser security warnings and the SSL error has been encountered, the new certificate will need to be downloaded and trusted to address browser security warnings.
- Enabled ability to create a runtime provisioning package which can install an app using MSIX packages.
- New setting that users can find under Settings > System > Holograms, that allows users to automatically remove all holograms from the mixed reality home when the device shuts down.
- Fixed an issue that caused HoloLens apps that change their pixel format to render black in the HoloLens emulator.
- Fixed bug that caused a crash during Iris Login.
- Fixes an issue around repeated store downloads for already current apps.
- Fixed a bug to preventing immersive apps from launching Edge multiple times.
- Fixes an issue around launches of the Photos app in initial boots after updating from the 1903 release.
- Improved performance and reliability.
## Windows Holographic, version 1903 - June 2020 Update
- Build 18362.1064
Improvements and fixes in the update:
- Custom MRC recorders have new default values for certain properties if they aren't specified.
- On the MRC Video Effect:
- PreferredHologramPerspective (1 PhotoVideoCamera)
- GlobalOpacityCoefficient (0.9 (HoloLens) 1.0 (Immersive headset))
- On the MRC Audio Effect:
- LoopbackGain (the current "App Audio Gain" value on the Mixed Reality Capture page in Windows Device Portal)
- MicrophoneGain (the current "Mic Audio Gain" value on the Mixed Reality Capture page in Windows Device Portal)
- The HolographicSpace.UserPresence API is generally disabled for Unity applications to avoid an issue which causes some apps to pause when the visor is flipped up, even if the setting to run in the background is enabled. The API is now enabled for Unity versions 2018.4.18 and higher, and 2019.3.4 and higher.
- Fixed an issue that caused HoloLens apps that change their pixel format to render black in the HoloLens emulator.
- Fixes an issue around launches of the Photos app in initial boots after updating from the 1903 release.
## Windows Holographic, version 2004
Build - 19041.1103
We are excited to announce our May 2020 major software update for HoloLens 2, **Windows Holographic, version 2004**. This release includes a host of exciting new capabilities, such as support for Windows Autopilot, app dark mode, USB Ethernet support for 5G/LTE hotspots, and much more. To update to the latest release, open the **Settings app**, go to **Update & Security**, then select the **Check for Updates** button.
| Feature | Description |
|--------------------------------------------------|-------------------------------------------------------------------------------------------------------------------|
| Windows Autopilot | Pre-configure and seamlessly set up new devices for production, with Windows AutoPilot |
| FIDO 2 support | Support for FIDO2 Security Keys to enable fast and secure authentication for shared devices |
| Improved provisioning | Seamlessly apply a provisioning package from a USB drive to your HoloLens |
| Application install status | Check install status for apps have been pushed to HoloLens 2 via MDM, in the Settings app |
| Configuration Service Providers (CSPs) | Added new Configuration Service Providers (CSPs) enhancing admin control capabilities. |
| USB 5G/LTE support | Expanded USB Ethernet capability enables support for 5G/LTE |
| Dark App Mode | Dark App Mode for apps that support both dark and light modes, improving the viewing experience |
| Voice Commands | Support for additional system voice commands to control HoloLens, hands-free |
| Hand Tracking improvements | Hand Tracking improvements make buttons and 2D slate interactions more accurate |
| Quality improvements and fixes | Various system performance and reliability improvements across the platform |
### Support for Windows Autopilot
Windows Autopilot for HoloLens 2 lets the device sales channel pre-enroll HoloLens into your Intune tenant. When devices arrive, they’re ready to self-deploy as shared devices under your tenant. To take advantage of self-deployment, devices will need to connect to a network during the first screen in setup using either a USB-C to ethernet dongle or USB-C to LTE dongle.
When a user starts the Autopilot self-deploying process, the process completes the following steps:
1. Join the device to Azure Active Directory (Azure AD).
1. Use Azure AD to enroll the device in Microsoft Intune (or another MDM service).
1. Download the device-targeted policies, certificates, and networking profiles.
1. Provision the device.
1. Present the sign-in screen to the user.
Learn more from the [Windows Autopilot for HoloLens 2 evaluation guide](https://docs.microsoft.com/hololens/hololens2-autopilot).
**Contact your Account Manager to join the AutoPilot preview now. Autopilot-ready devices will begin shipping soon.**
### FIDO2 Security Key support
Many of you share a HoloLens device with lots of people in a work or school environment. Whether devices are shared between students in a classroom or they're checked out from a device locker, it's important to be able to change users quickly and easily without typing long usernames and passwords.
FIDO lets anyone in your organization (AAD tenant) seamlessly sign into HoloLens without entering a username or password.
FIDO2 security keys are an unphishable standards-based passwordless authentication method that can come in any form factor. Fast Identity Online (FIDO) is an open standard for passwordless authentication. FIDO allows users and organizations to leverage the standard to sign-in to their resources without a username or password using an external security key or a platform key built into a device.
Read the [passwordless security docs](https://docs.microsoft.com/azure/active-directory/authentication/howto-authentication-passwordless-security-key) to get started.
### Improved MDM enrollment via provisioning package
Provisioning packages let you set HoloLens configuration through a config file rather than going through the HoloLens out of box experience. Previously, provisioning packages had to be copied onto HoloLens' internal memory, now they can be on a USB drive so they're easier to re-use on multiple HoloLens and so more people can provision HoloLens in parallel. In addition, provisioning packages support a new field to enroll in device management so there is no manual set up post-provisioning.
1. To try it out, download the latest version of the Windows Configuration Designer from the Windows store onto your PC.
1. Select **Provision HoloLens Devices** > Select **Provision HoloLens 2 devices**
1. Build your configuration profile and, when you're done, copy all files created to a USB-C storage device.
1. Plug it into any freshly flashed HoloLens and press **Volume down + Power** to apply your provisioning package.
### Line of Business application install status
MDM app deployment and management for Line of Business (LOB) apps is critical for our customers. Admins and users need to be able to view app install status, for auditing and diagnosis purposes. In this release we are adding more details in **Settings > Accounts > Access work or school > Click on your account > Info.**
### Additional CSPs and Policies
A [configuration service provider (CSP)](https://docs.microsoft.com/windows/client-management/mdm/configuration-service-provider-reference?redirectedfrom=MSDN) is an interface to read, set, modify, or delete configuration settings on a device. In this release, we are adding support for more policies, increasing the control administrators have over deployed HoloLens devices. For the list of CSPs supported by HoloLens, visit this [link](https://docs.microsoft.com/windows/client-management/mdm/networkqospolicy-csp). New in this release:
**Policy CSP**
The Policy configuration service provider enables the enterprise to configure policies on Windows devices. In this release, we are adding new policies for HoloLens, listed below. You can learn more about supported policies [here](https://docs.microsoft.com/windows/client-management/mdm/policies-supported-by-hololens2).
- LetAppsAccessCamera_ForceAllowTheseApps
- LetAppsAccessCamera_ForceDenyTheseApps
- LetAppsAccessCamera_UserInControlOfTheseApps
- LetAppsAccessGazeInput
- LetAppsAccessGazeInput_ForceAllowTheseApps
- LetAppsAccessGazeInput_ForceDenyTheseApps
- LetAppsAccessGazeInput_UserInControlOfTheseApps
- LetAppsAccessMicrophone_ForceAllowTheseApps
- LetAppsAccessMicrophone_ForceDenyTheseApps
- LetAppsAccessMicrophone_UserInControlOfTheseApps
- AllowWiFi
**NetworkQoSPolicy CSP**
The NetworkQoSPolicy configuration service provider creates network Quality of Service (QoS) policies. A QoS policy performs a set of actions on network traffic based on a set of matching conditions. You can learn more about this policy [here](https://docs.microsoft.com/windows/client-management/mdm/networkqospolicy-csp).
### Expanded USB Ethernet support for 5G/LTE tethered devices
Support has been added to enable certain mobile broadband devices, such as 5G/LTE phones and WiFi hotpots when tethered to the HoloLens 2 via USB. These devices will be displayed in network settings as another ethernet connection. Mobile broadband devices that require an external driver are not supported. This enables high bandwidth connections in scenarios where WiFi is not available, and WiFi tethering isn’t performant enough. You can learn more about supported USB devices [here](https://docs.microsoft.com/hololens/hololens-connect-devices).
### Hand Tracking Improvements
Hand tracking has received several improvements in this release.
- **Pointing pose stability:** The system will now resist bending the index finger when it becomes occluded by the palm. This improves accuracy when pushing buttons, typing, scrolling content, and more!
- **Reduced accidental AirTaps:** We’ve improved detection of the AirTap gesture. Now there are fewer accidental activations in several common cases, such as dropping your hands to your side.
- **User switch reliability:** The system is now faster and more reliable at updating the hand size when sharing a device back and forth.
- **Reduced hand stealing:** We’ve improved handling of cases where there are more than 2 hands in view of the sensors. If multiple people are working close together, there is now a much lower chance that the tracked hand will jump from the user to the hand of someone else in the scene.
- **System reliability:** Fixed an issue that would cause hand tracking to stop working for a period if the device is under high load.
### Dark mode
Many Windows apps now support both dark and light modes, and HoloLens 2 customers can choose the default mode for apps that support both. Once updated, the default app mode will be "dark," but can be changed easily. Navigate to Settings > System > Colors to find "Choose your default app mode." Here are some of the in-box apps that support Dark mode:
- Settings
- Microsoft Store
- Mail
- Calendar
- File Explorer
- Feedback Hub
- OneDrive
- Photos
- 3D Viewer
- Movies & TV
![Dark mode windows tiled](images/DarkMode.jpg)
### System voice commands
You can now quickly access and use commands with your voice while using any app on the device. If you're running your system with a different language, please try the appropriate commands in that language. For more details on the commands and how to use them, see our documentation [here](https://docs.microsoft.com/hololens/hololens-cortana).
### Cortana updates
The updated app integrates with Microsoft 365, currently in English (United States) only, to help you get more done across your devices. On HoloLens 2, Cortana will no longer support certain device-specific commands like adjusting the volume or restarting the device, which are now supported with the new system voice commands mentioned above. Learn more about the new Cortana app and its direction on our blog [here](https://blogs.windows.com/windowsexperience/2020/02/28/cortana-in-the-upcoming-windows-10-release-focused-on-your-productivity-with-enhanced-security-and-privacy/).
### Quality improvements and fixes
Improvements and Fixes also in the update:
- The update introduces an active display calibration system. This improves the stability and alignment of holograms, which helps them stay in place when moving your head side-to-side.
- Fixed a bug where Wi-Fi streaming to HoloLens gets disrupted periodically. If an application indicates that it needs low latency streaming this fix is can be accomplished by calling [this function](https://docs.microsoft.com/windows/win32/api/socketapi/nf-socketapi-setsocketmediastreamingmode).
- Fixed an issue where the device could hang during streaming in research mode.
- Fixed bug where in some cases the right user would not be displayed on sign-in screen when resuming session.
- Fixed an issue where users could not export MDM logs through settings.
- Fixed an issue where the accuracy of eye tracking immediately following out-of-box-setup could be lower than specification.
- Fixed an issue where eye tracking subsystem would fail to initialize and/or perform calibration under certain conditions.
- Fixed an issue where eye calibration would be prompted for an already calibrated user.
- Fixed an issue where a driver would crash during eye calibration.
- Fixed an issue where repeated power button presses can cause a 60 second system time-out and shell crash.
- Improved stability for depth buffers.
- Added ‘Share’ button in Feedback Hub so users can more easily share feedback.
- Fixed a bug where RoboRaid did not install correctly.
### Known issues
- We are investigating an issue surrounding the use of the zh-CN system language that prevents the voice commands for taking a mixed reality capture or displaying the device IP address from working.
- We're investigating an issue that requires you to launch the Cortana app after booting the device in order to use the "Hey Cortana" voice activation, and if you updated from a 18362 build, you may see a second app tile for the previous version of the Cortana app in Start that no longer works.
## Windows Holographic, version 1903 - May 2020 Update
- Build 18362.1061
This monthly quality update does not contain any changes of note because the team has been focused on providing you with the highest quality Feature Update now available in the Windows Holographic, version 2004 May Update detailed above. Please take this opportunity to move to the latest feature update to get a ton of exciting new changes.
## Windows Holographic, version 1903 - April 2020 Update
- Build 18362.1059
**Dark mode for supported apps**
Many Windows apps support both dark and light modes, and soon HoloLens 2 customers can choose the default mode for apps that support both color schemes! Based on overwhelmingly positive customer feedback, with this update we are setting the default app mode to "dark," but you can easily change this setting at any time.
Navigate to **Settings > System > Colors** to find **"Choose your default app mode."**
Here are some of the in-box apps that support dark mode:
- Settings
- Microsoft Store
- Mail
- Calendar
- File Explorer
- Feedback Hub
- OneDrive
- Photos
- 3D Viewer
- Movies & TV
**Improvements and fixes also in the update:**
- Ensure shell overlays are included in mixed reality captures.
- Unreal developers are now able to use the 3D View page in Device Portal to test and debug their applications.
- Improve hologram stability in mixed reality capture when the HolographicDepthReprojectionMethod DepthReprojection algorithm is used.
- Fixed WinRT IStreamSocketListener API Class Not Registered error on 32-bit ARM app.
## Windows Holographic, version 1903 - March 2020 Update
- Build 18362.1056
Improvements and fixes in the update:
- Improve hologram stability in mixed reality capture when the HolographicDepthReprojectionMethod AutoPlanar algorithm is used.
- Ensures the coordinate system attached to a depth MF sample is consistent with public documentation.
- Developers productivity improvement by enabling customers to paste large amount of text through device portal.
## Windows Holographic, version 1903 - February 2020 Update
- Build 18362.1053
Improvements and fixes in the update:
- Temporarily disabled the HolographicSpace.UserPresence API for Unity applications to avoid an issue which causes some apps to pause when the visor is flipped up, even if the setting to run in the background is enabled.
- Fixed a random HUP crash cased by hand tracking, in which user will notice an UI freeze then back to shell after several seconds.
- We made an improvement in hand tracking so that while poking using index finger, the upper part of that finger will be less likely to curl unexpectedly.
- Improved reliability of head tracking, spatial mapping, and other runtimes.
## Windows Holographic, version 1903 - January 2020 Update
- Build 18362.1043
Improvement in the update:
- Stability improvements for exclusive apps when working with the HoloLens 2 emulator.
## Windows Holographic, version 1903 - December 2019 Update
- Build 18362.1042
Improvements and fixes in the update:
- Introduces LSR (Last Stage Reproduction) fixes. Improves visual rendering of holograms to appear more stable and crisp by more accurately accounting for their depth. This will be more noticeable if apps do not set the depth of holograms correctly, after this update.
- Fixes stability of exclusive apps and navigation between exclusive apps.
- Resolves an issue where Mixed Reality Capture couldn't record video after device is left in standby state for multiple days.
- Improves hologram stability.
## Windows Holographic, version 1903 - November 2019 Update
- Build 18362.1039
Improvements and fixes in the update:
- Fixes for **"Select"** voice commands during initial set-up for en-CA and en-AU.
- Improvements in visual quality of objects placed far away in latest Unity and MRTK versions.
- Fixes addressing issues with holographic applications being stuck in a paused state on launch until the pins panel is brought up and dismissed again.
- OpenXR runtime conformance fixes and improvements for HoloLens 2 and the emulator.

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---
title: Set up HoloLens in a commercial environment
description: Learn more about deploying and managing HoloLens in enterprise environments.
ms.prod: hololens
ms.sitesec: library
ms.assetid: 88bf50aa-0bac-4142-afa4-20b37c013001
author: scooley
ms.author: scooley
audience: ITPro
ms.topic: article
ms.localizationpriority: medium
ms.date: 07/15/2019
---
# Deploy HoloLens in a commercial environment
You can deploy and configure HoloLens at scale in a commercial setting. This article provides instructions for deploying HoloLens devices in a commercial environment. This guide assumes basic familiarity with HoloLens. Follow the [get started guide](hololens1-setup.md) to set up HoloLens for the first time.
This document also assumes that the HoloLens has been evaluated by security teams as safe to use on the corporate network. Frequently asked security questions can be found [here](hololens-faq-security.md)
## Overview of Deployment Steps
1. [Determine what features you need](hololens-requirements.md#step-1-determine-what-you-need)
1. [Determine what licenses you need](hololens-licenses-requirements.md)
1. [Configure your network for HoloLens](hololens-commercial-infrastructure.md).
1. This section includes bandwidth requirements, URL, and ports that need to be allowed on your firewall; Azure AD guidance; Mobile Device Management (MDM) Guidance; app deployment/management guidance; and certificate guidance.
1. (Optional) [Configure HoloLens using a provisioning package](hololens-provisioning.md)
1. [Enroll Device](hololens-enroll-mdm.md)
1. [Set up ring based updates for HoloLens](hololens-updates.md)
1. [Enable Bitlocker device encryption for HoloLens](hololens-encryption.md)
## Step 1. Determine what you need
Before deploying the HoloLens in your environment, it is important to first determine what features, apps, and type of identities are needed. It is also important to ensure that your security team has approved of the use of the HoloLens on the company's network. Please see [Frequently ask security questions](hololens-faq-security.md) for additional security information.
### Type of Identity
Determine the type of identity that will be used to sign into the device.
1. **Local Accounts:** This account is local to the device (like a local admin account on a windows PC). This will allow only 1 user to log into the device.
2. **MSA:** This is a personal account (like outlook, hotmail, gmail, yahoo, etc.) This will allow only 1 user to log into the device.
3. **Azure Active Directory (Azure AD) accounts:** This is an account created in Azure AD. This grants your corporation the ability to manage the HoloLens device. This will allow multiple users to log into the HoloLens 1st Gen Commercial Suite/the HoloLens 2 device.
For more detailed information about identity types, please visit our [HoloLens Identity](hololens-identity.md) article.
### Type of Features
Your feature requirements will determine which HoloLens you need. One popular feature that we see deployed in customer environments frequently is Kiosk Mode. A list of HoloLens key features, and the editions of HoloLens that support them, can be found [here](hololens-commercial-features.md).
**What is Kiosk Mode?**
Kiosk mode is a way to restrict the apps that a user has access to. This means that users will only be allowed to access certain apps.
**What Kiosk Mode do I require?**
There are two types of Kiosk Modes: Single app and multi-app. Single app kiosk mode allows user to only access one app while multi-app kiosk mode allows users to access multiple, specified apps. To determine which kiosk mode is right for your corporation, the following two questions need to be answered:
1. **Do different users require different experiences/restrictions?** Consider the following example: User A is a field service engineer who only needs access to Remote Assist. User B is a trainee who only needs access to Guides.
1. If yes, you will require the following:
1. Azure AD Accounts as the method of signing into the device.
1. **Multi-app** kiosk mode.
1. If no, continue to question two
1. **Do you require a multi-app experience?**
1. If yes, **Multi-app** kiosk is mode is needed
1. If your answer to question 1 and 2 are both no, **single-app** kiosk mode can be used
**How to Configure Kiosk Mode:**
There are two main ways ([provisioning packages](hololens-kiosk.md#use-a-provisioning-package-to-set-up-a-single-app-or-multi-app-kiosk) and [MDM](hololens-kiosk.md#use-microsoft-intune-or-other-mdm-to-set-up-a-single-app-or-multi-app-kiosk)) to deploy kiosk mode for HoloLens. These options will be discussed later in the document; however, you can use the links above to jump to the respective sections in this doc.
### Apps and App Specific Scenarios
The majority of the steps found in this document will also apply to the following apps:
| App | App Specific Scenarios |
| --- | --- |
| Remote Assist | [Cross Tenant Communication](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/cross-tenant-overview)|
| Guides | *Coming Soon* |
|Custom Apps | *Coming Soon* |
### Determine your enrollment method
1. Bulk enrollment with a security token in a provisioning package.
Pros: this is the most automated approach\
Cons: takes initial server-side setup
1. Auto-enroll on user sign in.
Pros: easiest approach
Cons: users will need to complete set up after the provisioning package has been applied
1. _not recommended_ - Manually enroll post-setup.
Pros: possible to enroll after set up
Cons: most manual approach and devices aren't centrally manageable until they're manually enrolled.
More information can be found [here](hololens-enroll-mdm.md)
### Determine if you need to create a provisioning package
There are two methods to configure a HoloLens device (Provisioning packages and MDMs). We suggest using your MDM to configure you HoloLens device. However, there are some scenarios where using a provisioning package is the better choice:
1. You want to configure the HoloLens to skip the Out of Box Experience (OOBE)
1. You are having trouble deploying certificate in a complex network. The majority of the time you can deploy certificates using MDM (even in complex environments). However, some scenarios require certificates to be deployed through the provisioning package.
Some of the HoloLens configurations you can apply in a provisioning package:
- Apply certificates to the device
- Set up a Wi-Fi connection
- Pre-configure out of box questions like language and locale
- (HoloLens 2) bulk enroll in mobile device management
- (HoloLens v1) Apply key to enable Windows Holographic for Business
If you decide to use provisioning packages, follow [this guide](hololens-provisioning.md).
## Next Step: [Determine what licenses you need](hololens-licenses-requirements.md)
## Get support
Get support through the Microsoft support site.
[File a support request](https://support.microsoft.com/supportforbusiness/productselection?sapid=e9391227-fa6d-927b-0fff-f96288631b8f)

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---
title: Map physical spaces with HoloLens
description: HoloLens learns what a space looks like over time. Users can facilitate this process by moving the HoloLens in certain ways through the space.
ms.assetid: bd55ecd1-697a-4b09-8274-48d1499fcb0b
author: dorreneb
ms.author: dobrown
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.date: 09/16/2019
keywords: hololens, Windows Mixed Reality, design, spatial mapping, HoloLens, surface reconstruction, mesh, head tracking, mapping
ms.prod: hololens
ms.sitesec: library
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 1 (1st gen)
- HoloLens 2
---
# Map physical spaces with HoloLens
HoloLens blends holograms with your physical world. To do that, HoloLens has to learn about the physical world around you and remember where you place holograms within that space.
Over time, the HoloLens builds up a *spatial map* of the environment that it has seen. HoloLens updates the map as the environment changes. As long as you are logged in and the device is turned on, HoloLens creates and updates your spatial maps. If you hold or wear the device with the cameras pointed at a space, the HoloLens tries to map the area. While the HoloLens learns a space naturally over time, there are ways in which you can help HoloLens map your space more quickly and efficiently.
> [!NOTE]
> If your HoloLens can't map your space or is out of calibration, HoloLens may enter Limited mode. In Limited mode, you won't be able to place holograms in your surroundings.
This article explains how HoloLens maps spaces, how to improve spatial mapping, and how to manage the spatial data that HoloLens collects.
## Choosing and setting up and your space
Features in your environment can make it difficult for the HoloLens to interpret a space. Light levels, materials in the space, the layout of objects, and more can all affect how HoloLens maps an area.
HoloLens works best in certain kinds of environments. To produce the best spatial map, choose a room that has adequate light and plenty of space. Avoid dark spaces and rooms that have a lot of dark, shiny, or translucent surfaces (for instance, mirrors or gauzy curtains).
HoloLens is optimized for indoor use. Spatial mapping also works best when Wi-Fi is turned on, although it doesn't have to be connected to a network. HoloLens can obtain Wi-Fi access points even if it is not connected or authenticated. HoloLens functionality does not change whether the access points are internet-connected or intranet/local only.
Only use HoloLens in safe places with no tripping hazards. [More on safety](https://support.microsoft.com/help/4023454/safety-information).
## Mapping your space
Now you're ready to start mapping your spare. When HoloLens starts mapping your surroundings, you'll see a mesh graphic spreading over the space. In mixed reality home, you can trigger the map to show by selecting on a mapped surface.
Here are guidelines for building a great spatial map.
### Understand the scenarios for the area
It is important to spend the most time where you will be using the HoloLens, so that the map is relevant and complete. For example, if a user scenario for HoloLens involves moving from Point A to Point B, walk that path two to three times, looking in all directions as you move.
### Walk slowly around the space
If you walk too quickly around the area, it's likely that the HoloLens will miss mapping areas. Walk slowly around the space, stopping every 5-8 feet to look around at your surroundings.
Smooth movements also help the HoloLens map more efficiently.
### Look in all directions
Looking around as you map the space gives the HoloLens more data on where points are relative to each other.
If you don't look up, for example, the HoloLens may not know where the ceiling in a room is.
Don't forget to look down at the floor as you map the space.
### Cover key areas multiple times
Moving through an area multiple times will help pick up features you may have missed on the first walkthrough. To build an ideal map, try traversing an area two to three times.
If possible, while repeating these movements, spend time walking through an area in one direction, then turn around and walk back the way you came.
### Take your time mapping the area
It can take between 15 and 20 minutes for the HoloLens to fully map and adjust itself to its surroundings. If you have a space in which you plan to use a HoloLens frequently, taking that time up front to map the space can prevent issues later on.
## Possible errors in the spatial map
Errors in spatial mapping data fall into a few categories:
- *Holes*: Real-world surfaces are missing from the spatial mapping data.
- *Hallucinations*: Surfaces exist in the spatial mapping data that do not exist in the real world.
- *Wormholes*: HoloLens 'loses' part of the spatial map by thinking it is in a different part of the map than it actually is.
- *Bias*: Surfaces in the spatial mapping data are imperfectly aligned with real-world surfaces, either pushed in or pulled out.
If you see any of these errors please use the [FeedbackHub](hololens-feedback.md) to send feedback.
## Security and storage for spatial data
Windows 10 version 1803 update for Microsoft HoloLens and later stores mapping data in a local (on-device) database.
HoloLens users cannot directly access the map database, even when the device is plugged into a PC or when using the File Explorer app. When BitLocker is enabled on HoloLens, the stored map data is also encrypted along with the entire volume.
### Remove map data and known spaces from HoloLens
There are two options for deleting map data in **Settings > System > Holograms**:
- To delete nearby holograms, select **Remove nearby holograms**. This command clears the map data and anchored holograms for the current space. If you continue to use the device in the same space, it creates and stores a brand new map section to replace the deleted information.
> [!NOTE]
> "Nearby" holograms are holograms that are anchored within the same map section in the current space.
For example, you can use this option to clear work-related map data without affecting any home-related map data.
- To delete all holograms, select **Remove all holograms**. This command clears all map data that is stored on the device as well as all anchored holograms. You will need to explicitly place any holograms. You will not be able to rediscover the previously-placed holograms.
> [!NOTE]
> After you remove nearby or all holograms, HoloLens immediately starts scanning and mapping the current space.
### Wi-Fi data in spatial maps
HoloLens stores Wi-Fi characteristics to help correlate hologram locations and map sections that are stored within the HoloLens database of known spaces. Information about Wi-Fi characteristics is not accessible to users, and not sent to Microsoft using the cloud or using telemetry.
As long as Wi-Fi is enabled, HoloLens correlates map data with nearby Wi-Fi access points. There is no difference in behavior whether a network is connected or just detected nearby. If Wi-Fi is disabled, HoloLens still searches the space. However, HoloLens has to search more of the map data within the spaces database, and may need more time to find holograms. Without the Wi-Fi info, the HoloLens has to compare active scans to all hologram anchors and map sections that are stored on the device in order to locate the correct portion of the map.
## Related topics
- [Spatial mapping design](https://docs.microsoft.com/windows/mixed-reality/spatial-mapping-design)

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---
title: Status of the HoloLens services
description: Shows the status of HoloLens online services.
author: Teresa-Motiv
ms.author: v-tea
ms.reviewer: luoreill
manager: jarrettr
audience: Admin
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
ms.prod: hololens
ms.localizationpriority: high
ms.sitesec: library
---
# Status of the HoloLens services
✔️ **All services are active**
**Key** ✔️ Good, ⓘ Information, ⚠ Warning, ❌ Critical
Area|HoloLens (1st gen)|HoloLens 2
----|:----:|:----:
[Azure services](https://status.azure.com/status)|✔️|✔️
[Store app](https://www.microsoft.com/store/collections/hlgettingstarted/hololens)|✔️|✔️
[Apps](https://www.microsoft.com/hololens/apps)|✔️|✔️
[MDM](https://docs.microsoft.com/hololens/hololens-enroll-mdm)|✔️|✔️
## Notes and related topics
[Frequently asked questions about using Skype for HoloLens](https://support.skype.com/faq/FA34641/frequently-asked-questions-about-using-skype-for-hololens)
For more details about the status of the myriad Azure Services that can connect to HoloLens, see [Azure status](https://azure.microsoft.com/status/).
For more details about current known issues, see [HoloLens known issues](hololens-known-issues.md).
Follow HoloLens on [Twitter](https://twitter.com/HoloLens) and subscribe on [Reddit](https://www.reddit.com/r/HoloLens/).

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---
title: Troubleshoot HoloLens issues
description: Solutions for common HoloLens issues.
author: mattzmsft
ms.author: mazeller
ms.date: 12/02/2019
ms.prod: hololens
ms.topic: article
ms.custom: CSSTroubleshooting
audience: ITPro
ms.localizationpriority: medium
keywords: issues, bug, troubleshoot, fix, help, support, HoloLens
manager: jarrettr
ms.custom:
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Troubleshoot HoloLens issues
This article describes how to resolve several common HoloLens issues.
## My HoloLens is unresponsive or won't start
If your HoloLens won't start:
- If the LEDs next to the power button don't light up, or only one LED briefly blinks, you may need to [charge your HoloLens.](hololens-recovery.md#charging-the-device)
- If the LEDs light up when you press the power button but you can't see anything on the displays, [preform a hard reset of the device](hololens-recovery.md#hard-reset-procedure).
If your HoloLens becomes frozen or unresponsive:
- Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 15 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again.
If these steps don't work, you can try [recovering your HoloLens 2 device](hololens-recovery.md) or [HoloLens (1st gen) device.](hololens1-recovery.md)
## Holograms don't look good
If your holograms are unstable, jumpy, or don't look right, try:
- Cleaning your device visor and sensor bar on the front of your HoloLens.
- Increasing the light in your room.
- Walking around and looking at your surroundings so that HoloLens can scan them more completely.
- Calibrating your HoloLens for your eyes. Go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**.
## HoloLens doesn't respond to gestures
To make sure that HoloLens can see your gestures. Keep your hand in the gesture frame - when HoloLens can see your hand, the cursor changes from a dot to a ring.
Learn more about using gestures on [HoloLens (1st gen)](hololens1-basic-usage.md#use-hololens-with-your-hands) or [HoloLens 2](hololens2-basic-usage.md#the-hand-tracking-frame).
If your environment is too dark, HoloLens might not see your hand, so make sure that there's enough light.
If your visor has fingerprints or smudges, use the microfiber cleaning cloth that came with the HoloLens to clean your visor gently.
## HoloLens doesn't respond to my voice commands
If Cortana isn't responding to your voice commands, make sure Cortana is turned on. On the All apps list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
## I can't place holograms or see holograms that I previously placed
If HoloLens can't map or load your space, it enters Limited mode and you won't be able to place holograms or see holograms that you've placed. Here are some things to try:
- Make sure that there's enough light in your environment so HoloLens can see and map the space.
- Make sure that you're connected to a Wi-Fi network. If you're not connected to Wi-Fi, HoloLens can't identify and load a known space.
- If you need to create a new space, connect to Wi-Fi, then restart your HoloLens.
- To see if the correct space is active, or to manually load a space, go to **Settings** > **System** > **Spaces**.
- If the correct space is loaded and you're still having problems, the space may be corrupt. To fix this issue, select the space, then select **Remove**. After you remove the space, HoloLens starts to map your surroundings and create a new space.
## My HoloLens can't tell what space I'm in
If your HoloLens can't identify and load the space you're in automatically, check the following factors:
- Make sure that you're connected to Wi-Fi
- Make sure that there's plenty of light in the room
- Make sure that there haven't been any major changes to the surroundings.
You can also load a space manually or manage your spaces by going to **Settings** > **System** > **Spaces**.
## I'm getting a "low disk space" error
You'll need to free up some storage space by doing one or more of the following:
- Delete some unused spaces. Go to **Settings** > **System** > **Spaces**, select a space that you no longer need, and then select **Remove**.
- Remove some of the holograms that you've placed.
- Delete some pictures and videos from the Photos app.
- Uninstall some apps from your HoloLens. In the **All apps** list, tap and hold the app you want to uninstall, and then select **Uninstall**.
## My HoloLens can't create a new space
The most likely problem is that you're running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space.
## The HoloLens emulator isn't working
Information about the HoloLens emulator is located in our developer documentation. Read more about [troubleshooting the HoloLens emulator](https://docs.microsoft.com/windows/mixed-reality/using-the-hololens-emulator#troubleshooting).

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---
title: Update HoloLens
description: Check your HoloLens' build number, update, and roll back updates.
keywords: how-to, update, roll back, HoloLens, check build, build number
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/27/2019
audience: ITPro
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Update HoloLens
HoloLens uses Windows Update, just like other Windows 10 devices. Your HoloLens will automatically download and install system updates whenever it is plugged-in to power and connected to the Internet, even when it is in standby.
This article will walk through HoloLens tools for:
- viewing your current operating system version (build number)
- checking for updates
- manually updating HoloLens
- rolling back to an older update
## Check your operating system version (build number)
You can verify the system version number, (build number) by opening the Settings app and selecting **System** > **About**.
## Check for updates and manually update
You can check for updates any time in settings. To see available updates and check for new updates:
1. Open the **Settings** app.
1. Navigate to **Update & Security** > **Windows Update**.
1. Select **Check for updates**.
If an update is available, it will start downloading the new version. After the download is complete, select the **Restart Now** button to trigger the installation. If your device is below 40% and not plugged in, restarting will not start installing the update.
While your HoloLens is installing the update, it will display spinning gears and a progress indicator. Do not turn off your HoloLens during this time. It will restart automatically once it has completed the installation.
HoloLens applies one update at a time. If your HoloLens is more than one version behind the latest you may need to run through the update process multiple times to get it fully up to date.
## Go back to a previous version - HoloLens 2
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Advanced Recovery Companion to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens 2, follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Advanced Recovery Companion](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?activetab=pivot:overviewtab) from the Microsoft Store.
1. Download the [most recent HoloLens 2 release](https://aka.ms/hololens2download).
1. When you have finished these downloads, open **File explorer** > **Downloads**. Right-click the zipped folder that you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using a USB-A to USB-C cable. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The Advanced Recovery Companion automatically detects your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and then select the installation file contained in the folder that you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
## Go back to a previous version - HoloLens (1st Gen)
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Windows Device Recovery Tool to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens 1, follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
1. Download the [HoloLens Anniversary Update recovery package](https://aka.ms/hololensrecovery).
1. When the downloads finish, open **File explorer** > **Downloads**. Right-click the zipped folder you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using the micro-USB cable that it came with. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The WDRT will automatically detect your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and choose the installation file contained in the folder you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
> [!NOTE]
> If the WDRT doesn't detect your HoloLens, try restarting your PC. If that doesn't work, select **My device was not detected**, select **Microsoft HoloLens**, and then follow the instructions.
## Windows Insider Program on HoloLens
Want to see the latest features in HoloLens? If so, join the Windows Insider Program; you'll get access to preview builds of HoloLens software updates before they're available to the general public.
[Get Windows Insider preview for Microsoft HoloLens](hololens-insider.md).

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---
title: Manage HoloLens updates
description: Administrators can use mobile device management to manage updates to HoloLens devices.
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
audience: ITPro
ms.topic: article
ms.localizationpriority: high
ms.date: 03/24/2020
ms.reviewer: jarrettr
manager: jarrettr
ms.custom:
- CI 115825
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Manage HoloLens updates
HoloLens uses Windows Update in the same manner as other Windows 10 devices. When an update is available, it is automatically downloaded and installed the next time that your device is plugged in and connected to the internet. This article describes how to manage updates in an enterprise or other managed environment. For information about managing updates to individual HoloLens devices, see [Update HoloLens](hololens-update-hololens.md).
## Manage updates automatically
Windows Holographic for Business can use [Windows Update for Business](https://docs.microsoft.com/windows/deployment/update/waas-manage-updates-wufb) to manage updates. All HoloLens 2 devices can use Windows Holographic for Business. Make sure that they use Windows Holographic for Business build 10.0.18362.1042 or a later build. If you have HoloLens (1st gen) devices, you have to [upgrade them to Windows Holographic for Business](hololens1-upgrade-enterprise.md) to manage their updates.
Windows Update for Business connects HoloLens devices directly to the Windows Update service. By using Windows Update for Business, you can control multiple aspects of the update process&mdash;that is, which devices get which updates at what time. For example, you can roll out updates to a subset of devices for testing, then roll out updates to the remaining devices at a later date. Or, you can define different update schedules for different types of updates.
> [!NOTE]
> For HoloLens devices, you can automatically manage feature updates (released twice a year) and quality updates (released monthly or as required, including critical security updates). For more information about update types, see [Types of updates managed by Windows Update for Business](https://docs.microsoft.com/windows/deployment/update/waas-manage-updates-wufb#types-of-updates-managed-by-windows-update-for-business).
You can configure Windows Update for Business settings for HoloLens by using policies in a Mobile Device Management (MDM) solution such as Microsoft Intune.
For a detailed discussion about how to use Intune to configure Windows Update for Business, see [Manage Windows 10 software updates in Intune](https://docs.microsoft.com/intune/protect/windows-update-for-business-configure).
> [!IMPORTANT]
> Intune provides two policy types for managing updates: *Windows 10 update ring* and *Windows 10 feature updates*. The Windows 10 feature update policy type is in public preview at this time and is not supported for HoloLens.
>
> You can use Windows 10 update ring policies to manage HoloLens 2 updates.
### Configure update policies for HoloLens 2 or HoloLens (1st gen)
This section describes the policies that you can use to manage updates for either HoloLens 2 or HoloLens (1st gen). For information about additional functionality that is available for HoloLens 2, see [Plan and configure update rollouts for HoloLens 2](#plan-and-configure-update-rollouts-for-hololens-2).
The [Policy configuration service provider (CSP)](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update) defines the policies that configure Windows Update for Business.
> [!NOTE]
> For details about specific policies that are supported by specific editions of HoloLens, see [Policies supported by HoloLens devices](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#policies-supported-by-hololens-devices).
#### Configure automatic checks for updates
You can use the **Update/AllowAutoUpdate** policy to manage automatic update behavior, such as scanning, downloading, and installing updates.
This policy supports the following values:
- **0** - Notify the user when there is an update that is ready to download that applies to the device.
- **1** - Automatically install the update, and then notify the user to schedule a device restart.
- **2** - Automatically install the update, and then restart the device. This is the recommended value, and it is the default value for this policy.
- **3** - Automatically install the update, and then restart at a specified time. Specify the installation day and time. If no day and time are specified, the default is daily at 3 A.M.
- **4** - Automatically install the update, and then restart the device. This option also sets the Settings page to read-only.
- **5** - Turn off automatic updates.
For more details about the available settings for this policy, see [Update/AllowAutoUpdate](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-allowautoupdate).
> [!NOTE]
> In Microsoft Intune, you can use **Automatic Update Behavior** to change this policy. For more information, see [Manage software updates in Microsoft Intune](https://docs.microsoft.com/intune/windows-update-for-business-configure).
#### Configure an update schedule
To configure how and when updates are applied, use the following policies:
- [Update/ScheduledInstallDay](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-scheduledinstallday).
- Values: **0**–**7** (0 = every day, 1 = Sunday, 7 = Saturday)
- Default value: **0** (every day)
- [Update/ScheduledInstallTime](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-scheduledinstalltime).
- Values: 0–23 (0 = midnight, 23 = 11 P.M.)
- Default value: 3 P.M.
#### For devices that run Windows 10, version 1607 only
You can use the following update policies to configure devices to get updates from the Windows Server Update Service (WSUS), instead of Windows Update:
- [Update/AllowUpdateService](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-allowupdateservice)
- [Update/RequireUpdateApproval](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-requireupdateapproval)
- [Update/UpdateServiceUrl](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-updateserviceurl)
### Plan and configure update rollouts for HoloLens 2
HoloLens 2 supports more update automation features than HoloLens (1st gen). this is especially true if you use Microsoft Intune to manage Windows Update for Business policy. These features make it easier for you to plan and implement update rollouts across your organization.
#### Plan the update strategy
Windows Updates for Business supports deferral policies. After Microsoft releases an update, you can use a deferral policy to define how long to wait before installing that update on devices. By associating subsets of your devices (referred to as *update rings*) with different deferral policies, you can coordinate an update rollout strategy for your organization.
For example, consider an organization that has 1,000 devices and has to update them in five ways. The organization can create five update rings, as shown in the following table.
|Group |Number of devices |Deferral (days) |
| ---| :---: | :---: |
|Grp 1 (IT staff) |5 |0 |
|Grp 2 (early adopters) |50 |60 |
|Grp 3 (main 1) |250 |120 |
|Grp 4 (main 2) |300 |150 |
|Grp 5 (main 3) |395 |180 |
Here's how the rollout progresses over time to the entire organization.
![Timeline for deploying updates](./images/hololens-updates-timeline.png)
#### Configure an update deferral policy
A deferral policy specifies the number of days between the date that an update becomes available and the date that the update is offered to a device.
You can configure different deferrals for feature updates and quality updates. The following table lists the specific policies to use for each type, as well as the maximum deferral for each.
|Category |Policy |Maximum deferral |
| --- | --- | --- |
|Feature updates |DeferFeatureUpdatesPeriodInDays |365 days |
|Quality updates |DeferQualityUpdatesPeriodInDays |30 days |
#### Examples: Using Intune to manage updates
**Example 1: Create and assign an update ring**
For a more detailed version of this example, see [Create and assign update rings](https://docs.microsoft.com/mem/intune/protect/windows-update-for-business-configure#create-and-assign-update-rings).
1. Sign in to the [Microsoft Endpoint Manager Admin Center](https://go.microsoft.com/fwlink/?linkid=2109431), and navigate to your Intune profiles.
1. Select **Software Updates** > **Windows 10 update rings** > **Create**.
1. Under **Basics**, specify a name and a description (optional), and then select **Next**.
1. Under **Update ring settings**, for **Servicing channel**, select **Semi-Annual Channel**, and then change **Feature update deferral period** to **120**. Then, select **Next**.
1. Under **Assignments**, select **+ Select groups to include**, and then assign the update ring to one or more groups. Use **+ Select groups to exclude** to fine-tune the assignments. Then, select **Next**.
1. Under **Review + create**, review the settings. When you're ready to save the update ring configuration, select **Create**.
The list of update rings now includes the new Windows 10 update ring.
**Example 2: Pause an update ring**
If you encounter a problem when you deploy a feature or quality update, you can pause the update for 35 days (starting from a specified date). This pause prevents other devices from installing the update until you resolve or mitigate the issue. If you pause a feature update, quality updates are still offered to devices to make sure that they stay secure. After the specified time has passed, the pause automatically expires. At that point, the update process resumes.
To pause an update ring in Intune, follow these steps:
1. On the overview page for the update ring, select **Pause**.
1. Select the type of update (**Feature** or **Quality**) to pause, and then select **OK**.
When an update type is paused, the Overview pane for that ring displays how many days remain before that update type resumes.
While the update ring is paused, you can select either of the following options:
- To extend the pause period for an update type for 35 days, select **Extend**.
- To restore updates for that ring to active operation, select **Resume**. You can pause the update ring again if it is necessary.
> [!NOTE]
> The **Uninstall** operation for update rings is not supported for HoloLens 2 devices.
## Manually check for updates
Although HoloLens periodically checks for system updates so that you don't have to, there may be circumstances in which you want to manually check.
To manually check for updates, go to **Settings** > **Update & Security** > **Check for updates**. If the Settings app indicates that your device is up to date, you have all the updates that are currently available.
## Manually revert an update
In some cases, you might want to go back to a previous version of the HoloLens software. The process for doing this depends on whether you are using HoloLens 2 or HoloLens (1st gen).
### Go back to a previous version (HoloLens 2)
You can roll back updates and return to a previous version of HoloLens 2 by using the Advanced Recovery Companion to reset your HoloLens to the earlier version.
> [!NOTE]
> Reverting to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens 2, follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your computer.
1. On your computer, download the [Advanced Recovery Companion](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?activetab=pivot:overviewtab) from the Microsoft Store.
1. Download the [most recent HoloLens 2 release](https://aka.ms/hololens2download).
1. When you have finished these downloads, open **File explorer** > **Downloads**, right-click the compressed (zipped) folder that you just downloaded, and then select **Extract all** > **Extract** to expand the file.
1. Use a USB-A to USB-C cable to connect your HoloLens device to your computer. Even if you've been using other cables to connect your HoloLens, this kind of cable works best.
1. The Advanced Recovery Companion automatically detects your HoloLens device. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection**, and then open the folder that you previously expanded.
1. Select the installation file (the file that has an .ffu extension).
1. Select **Install software**, and then follow the instructions.
### Go back to a previous version (HoloLens (1st gen))
You can roll back updates and return to a previous version of HoloLens (1st gen) by using the Windows Device Recovery Tool to reset your HoloLens to the earlier version.
> [!NOTE]
> Reverting to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens (1st gen), follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your computer.
1. On your computer, download the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
1. Download the [HoloLens Anniversary Update recovery package](https://aka.ms/hololensrecovery).
1. After the downloads finish, open **File explorer** > **Downloads**, right-click the compressed (zipped) folder that you just downloaded, and then select **Extract all** > **Extract** to expand the file.
1. Use the micro-USB cable that was provided together with your HoloLens device to connect your HoloLens device to your computer. Even if you've been using other cables to connect your HoloLens device, this one works best.
1. The WDRT automatically detects your HoloLens device. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection**, and then open the folder that you previously expanded.
1. Select the installation file (the file that has an .ffu extension).
1. Select **Install software**, and then follow the instructions.
> [!NOTE]
> If the WDRT doesn't detect your HoloLens device, try restarting your computer. If that doesn't work, select **My device was not detected**, select **Microsoft HoloLens**, and then follow the instructions.
## Related articles
- [Deploy updates using Windows Update for Business](https://docs.microsoft.com/windows/deployment/update/waas-manage-updates-wufb)
- [Assign devices to servicing channels for Windows 10 updates](https://docs.microsoft.com/windows/deployment/update/waas-servicing-channels-windows-10-updates)
- [Manage Windows 10 software updates in Intune](https://docs.microsoft.com/mem/intune/protect/windows-update-for-business-configure)

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---
title: Getting around HoloLens (1st gen)
description: A brief tour of the HoloLens (1st gen) interface
ms.assetid: 064f7eb0-190e-4643-abeb-ed3b09312042
ms.date: 9/16/2019
ms.reviewer: jarrettr
manager: jarrettr
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
---
# Getting around HoloLens (1st gen)
Ready to step into the world of holograms? Here's some information to get started.
This guide provides an intro to mixed reality, gestures for interacting with holograms, and an intro to Windows Holographic.
## Discover mixed reality
On HoloLens, holograms blend with your physical environment to look and sound like they're part of your world. Even when holograms are all around you, you can still see your surroundings, move freely, and interact with other people and objects. We call this experience "mixed reality."
The holographic frame positions your holograms where your eyes are most sensitive to detail, and the see-through lenses leave your peripheral vision unobscured. With spatial sound, you can pinpoint a hologram even if it’s behind you. And because HoloLens learns and understands your environment, you can place holograms on and around real objects—and so can your apps and games. So a character in a game might sit down on your sofa, or [space robots could bust out of your walls](https://www.microsoft.com/store/apps/9nblggh5fv3j).
## Use HoloLens with your hands
Getting around HoloLens is a lot like using your smart phone. You can use your hands to manipulate holographic windows, menus, and buttons. Instead of pointing, clicking, or tapping, you'll use your gaze, your [voice](hololens-cortana.md), and gestures to select apps and holograms and to get around HoloLens.
When you know these basic interactions, getting around on HoloLens will be a snap.
We'll walk you through the basics the first time you use your HoloLens. You'll also find a gesture tutorial on your **Start** menu—look for the Learn Gestures app.
### The hand-tracking frame
HoloLens has sensors that can see a few feet to either side of you. When you use your hands, you'll need to keep them inside that frame, or HoloLens won't see them. As you move around, the frame moves with you.
![Image that shows the HoloLens hand-tracking frame](./images/hololens-2-gesture-frame.png)
### Open the Start menu with bloom
To open the **Start** menu:
1. Hold your hand in front of you so it's in the gesture frame.
1. Bloom: bring all of your fingers together then open your hand.
![Animation that shows the bloom gesture](./images/hololens-bloom.gif)
### Select holograms with gaze and air tap
To select an app or other hologram, air tap it while looking directly at the hologram you're selecting. To do this, follow these steps:
1. Gaze at the hologram you want to select.
1. Point your index finger straight up toward the ceiling.
1. Air tap: lower your finger, then quickly raise it.
![Air-tap gesture animation](./images/hololens-air-tap.gif)
### Select a hologram by using your voice
1. The gaze cursor is a dot that you move around by moving your head. You can use it to target voice commands with precision.
1. Gaze at the hologram that you want to select.
1. To select the hologram, say "Select."
## Holograms and apps
Now it's time to put gestures to the test!
You'll find your installed apps in the [Start menu](holographic-home.md) and there are more apps for HoloLens (1st gen) in the Microsoft Store.
Open the **Start** menu and select an app!
Using apps on HoloLens is a little different from on a PC: Some apps use a 2D view and look like other Windows applications. Other apps (immersive apps) use a 3D view and when you launch them, they become the only app you see.
When you place an app window or app launcher, it will stay put until you remove it. You can move or resize these holograms in your mixed reality home at any time.
## Move, resize, and rotate apps
Moving and resizing apps on HoloLens works a bit differently than it does on a PC. Instead of dragging the app, you'll use your gaze, along with a [gesture](https://support.microsoft.com/help/12644/hololens-use-gestures) or the [clicker](hololens1-clicker.md). You can also rotate an app window in 3D space.
> [!TIP]
> Rearrange apps using your voice - gaze at an app and say "Face me," "Bigger," or "Smaller." Or have Cortana move an app for you: say "Hey Cortana, move \**app name\** here."
### Move an app
Gaze at the app (at the title bar of an app window), and then do one of the following.
- Tap and hold to select the app. Move your hand to position the app, and raise your finger to place it.
- Select **Adjust**, tap and hold, and move your hand to position the app. Raise your finger to place it, then select **Done**.
- Select **Adjust**, click and hold the clicker, and move your hand to position the app. Release the clicker, then select **Done**.
> [!TIP]
> If you drop apps when you move them, make sure to keep your hand in the gesture frame by following it with your gaze.
### Resize an app
Gaze at the app, and then do one of the following.
- Gaze at a corner or edge of an app window, and tap and hold. Move your hand to change the app's size, and raise your finger when you're done.
- Select **Adjust**. Gaze at one of the blue squares at the corners of the app, tap and hold, then move your hand to resize the app. Raise your finger to release it, then select **Done**.
- Select **Adjust**. Gaze at one of the blue squares at the corners of the app, click and hold the clicker, then move your hand to resize the app. Release the clicker, then select **Done**.
> [!TIP]
> In Adjust mode, you can move or resize any hologram.
### Rotate an app
Gaze at the app, and tap and hold with both hands to select it. Rotate the app by keeping one hand steady and moving your other hand around it. When you're done, raise both index fingers.
### Scroll content in an app window
Gaze at the content of the app window. Tap and hold and then move your hand slightly upwards or downwards to scroll the content.
## Meet the HoloLens (1st gen) Clicker
The [HoloLens (1st Gen) clicker](hololens1-clicker.md) gives you another way to interact with holograms. [Pair it](hololens-connect-devices.md) with your HoloLens and then use it along with your gaze to select, scroll, and more.
## Next steps
Congratulations! you're ready to use HoloLens (1st gen).
Now you can configure your HoloLens (1st gen) to meet your specific needs.
[Connect bluetooth devices like mouse and keyboard](hololens-connect-devices.md)
[Learn more about Voice and Cortana](hololens-cortana.md)
### Help! I don't see my holograms
If you don’t see holograms that you’ve placed while using HoloLens, here are some things to try:
- Make sure that you’re looking in the right area&mdash;remember, holograms stay where you left them!
- Make sure that you're in a well-lit room without a lot of direct sunlight.
- Wait. When HoloLens has trouble recognizing your space, previously placed holograms can take up to a minute to reappear.
- If issue persists, you may want to clear out your Holograms storage data in **Settings** > **System** > **Holograms**, then place holograms in mixed reality home again.

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---
title: Use the HoloLens clicker
description: This article outlines how to use the HoloLens clicker, including clicker pairing, charging, and recovery.
ms.assetid: 7d4a30fd-cf1d-4c9a-8eb1-1968ccecbe59
ms.date: 09/16/2019
manager: jarrettr
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
---
# Use the HoloLens (1st gen) clicker
The clicker was designed specifically for HoloLens (1st gen) and gives you another way to interact with holograms. It comes with HoloLens (1st gen), in a separate box.
Use it in place of hand gestures to select, scroll, move, and resize apps.
## Clicker hardware and pairing
The HoloLens (1st gen) clicker has a finger loop to make it easier to hold, and an indicator light.
![The HoloLens Clicker](images/use-hololens-clicker-1.png)
### Clicker indicator lights
Here's what the lights on the clicker mean.
- **Blinking white**. The clicker is in pairing mode.
- **Fast-blinking white**. Pairing was successful.
- **Solid white**. The clicker is charging.
- **Blinking amber**. The battery is low.
- **Solid amber**. The clicker ran into an error and you'll need to restart it. While pressing the pairing button, click and hold for 15 seconds.
### Pair the clicker with your HoloLens (1st gen)
1. Use the bloom gesture to go to **Start**, then select **Settings** > **Devices** and verify that Bluetooth is on.
1. On the clicker, press and hold the pairing button until the status light blinks white.
1. On the pairing screen, select **Clicker** > **Pair**.
### Charge the clicker
When the clicker battery is low, the battery indicator will blink amber. Plug the Micro USB cable into a USB power supply to charge the device.
## Use the clicker with HoloLens (1st gen)
### Hold the clicker
To put on the clicker, slide the loop over your ring or middle finger so that the Micro USB port faces toward your wrist. Rest your thumb in the indentation.
![How to hold the Clicker](images/use-hololens-clicker-2.png)
### Clicker gestures
Clicker gestures are small wrist rotations, not the larger movements used for HoloLens hand gestures. And HoloLens recognizes your gestures and clicks even if the clicker is outside the [gesture frame](hololens1-basic-usage.md), so you can hold the clicker in the position that's most comfortable for you​.
- **Select**. To select a hologram, button, or other element, gaze at it, then click.
- **Click and hold**. Click and hold your thumb down on the button to do some of the same things you would with tap and hold, such as move or resize a hologram.
- **Scroll**. On the app bar, select **Scroll Tool**. Click and hold, then rotate the clicker up, down, left, or right. To scroll faster, move your hand farther from the center of the scroll tool.
- **Zoom**. On the app bar, select **Zoom Tool**. Click and hold, then rotate the clicker up to zoom in, or down to zoom out.
> [!TIP]
> To zoom in or out when using Microsoft Edge, gaze at a page and double-click.
## Restart or recover the clicker
Here are some things to try if the HoloLens clicker is unresponsive or isn’t working well.
### Restart the clicker
Use the tip of a pen to press and hold the pairing button. At the same time, click and hold the clicker for 15 seconds. If the clicker was already paired with your HoloLens, it will stay paired after it restarts.
If the clicker won't turn on or restart, try charging it by using the HoloLens charger. If the battery is very low, it might take a few minutes for the white indicator light to turn on.
### Re-pair the clicker
Select **Settings** > **Devices** and select the clicker. Select **Remove**, wait a few seconds, then pair the clicker again.
### Recover the clicker
If restarting and re-pairing the clicker don’t fix the problem, the Windows Device Recovery Tool can help you recover it. The recovery process may take some time, and it will install the latest version of the clicker software. To use the tool, you’ll need a computer running Windows 10 or later that has at least 4 GB of free storage space.
To recover the clicker:
1. Download and install the [Windows Device Recovery Tool](https://dev.azure.com/ContentIdea/ContentIdea/_queries/query/8a004dbe-73f8-4a32-94bc-368fc2f2a895/) on your computer.
1. Connect the clicker to your computer by using the Micro USB cable that came with your HoloLens.
1. Run the Windows Device Recovery Tool and follow the instructions.
If the clicker isn’t automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode.

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---
title: HoloLens (1st gen) fit and comfort frequently asked questions
description: Answers to frequently asked questions about how to fit your HoloLens (1st gen).
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 10/09/2019
ms.reviewer: jarrettr
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# HoloLens (1st gen) fit and comfort frequently asked questions
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
For step-by-step instructions and a video about putting on and adjusting your device, see [Get your HoloLens (1st gen) ready to use](hololens1-setup.md).
> [!NOTE]
> The fit and comfort tips in this topic are meant only as general guidance&mdash;they don't replace any laws or regulations, or your good judgment when using HoloLens. Stay safe, and have fun!
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
## I'm experiencing discomfort when I use my device. What should I do?
If you experience discomfort, take a break until you feel better. Try sitting in a well-lit room and relaxing for a bit. The next time your use your HoloLens, try using it for a shorter period of time at first.
For more information, see [Health and safety on HoloLens](https://go.microsoft.com/fwlink/p/?LinkId=746661).
## I can't see the whole holographic frame, or my holograms are cut off
To see the top edge of the holographic frame, move the device so it sits higher on your head, or angle the headband up slightly in front. To see the bottom edge, move the device to sit lower on your head, or angle the headband down slightly in front. If the left or right edge of the view frame isn't visible, make sure the HoloLens visor is centered on your forehead.
## I need to look up or down to see holograms
Try adjusting the position of your device visor so the holographic frame matches your natural gaze. Here's how:
- **If you need to look up to see holograms**. First, shift the back of the headband a bit higher on your head. Then use one hand to hold the headband in place and the other to gently rotate the visor so you have a good view of the holographic frame.
- **If you need to look down to see holograms**. First, shift the back of the headband a bit lower on your head. Then place your thumbs under the device arms and your index fingers on top of the headband, and gently squeeze with your thumbs to rotate the visor so you have a good view of the holographic frame.
## The device slides down when I'm using it, or I need to make the headband too tight to keep it secure
The overhead strap can help keep your HoloLens secure on your head, particularly if you're moving around a lot. The strap may also let you loosen the headband a bit. [Learn how to use it](hololens1-setup.md#adjust-fit).
You can also experiment with the positioning of the headband&mdash;depending on your head size and shape, you may need to slide it up or down to reposition it on your forehead.
## My HoloLens feels heavy on my nose
If your HoloLens is adjusted correctly, the nose pad should rest lightly on your nose. If it feels heavy on your nose, try rotating the visor up or adjusting the angle of the headband. You can also slide the device visor out&mdash;grasp the device arms just behind the visor and pull forward gently.
## How can I adjust HoloLens to fit with my glasses?
The device visor can slide in and out to accommodate eyewear. Grasp the device arms just behind the visor and pull forward gently to adjust it.
## My arm gets tired when I use gestures. What can I do?
When using gestures, there's no need to extend your arm out far from your body. Keep it closer to your side, where it's more comfortable and will get less tired. [Learn more about gestures](hololens1-basic-usage.md#use-hololens-with-your-hands).
And be sure to try out [voice commands](hololens-cortana.md) and the [HoloLens clicker](hololens1-clicker.md).

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---
title: HoloLens (1st gen) hardware
description: An outline of the components that make up Microsoft HoloLens (1st gen), the world's first fully untethered holographic computer running Windows.
ms.assetid: 527d494e-2ab6-46ca-bd5a-bfc6b43cc833
ms.date: 09/16/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
manager: jarrettr
ms.localizationpriority: medium
appliesto:
- HoloLens (1st gen)
---
# HoloLens (1st gen) hardware
![Microsoft HoloLens (1st gen)](images/see-through-400px.jpg)
Microsoft HoloLens (1st gen) is the world's first fully untethered holographic computer. HoloLens redefines personal computing through holographic experiences to empower you in new ways. HoloLens blends cutting-edge optics and sensors to deliver 3D holograms pinned to the real world around you.
## HoloLens components
![Image that shows the contents of the box](images/hololens-box-contents.png)
Your HoloLens includes the following features:
- **Visor**. Contains the HoloLens sensors and displays. You can rotate the visor up while you are wearing the HoloLens.
- **Headband**. To put the HoloLens on, use the adjustment wheel to expand the headband. With the HoloLens in place, tighten the adjustment wheel until the headband is comfortable.
- **Brightness buttons**. When you're wearing the HoloLens, the brightness buttons are on the left side of the device.
- **Volume buttons**. When you're wearing the HoloLens, the volume buttons are on the right side of the device.
- **Device arms**. When you pick up, put on, or take off your HoloLens, always grasp or hold it by the device arms.
## In the box
> [!VIDEO https://www.microsoft.com/videoplayer/embed/c7ceb904-9d5f-4194-9e10-e8a949dbad7d]
The HoloLens box contains the following items:
- **Nose pads**. Select a nose pad that fits the shape of your nose and accommodates your eyewear.
- **Overhead strap**. When you're wearing the HoloLens while you move around, use the overhead strap to help keep the device in place. Additionally, if you're wearing the HoloLens for extended periods, using the overhead strap may make the device more comfortable to wear.
- **Micro USB cable**. Use the micro-USB cable to connect your HoloLens to the power supply for charging, or use it to connect your HoloLens to your computer.
- **Power supply**. Plugs into a power outlet.
- **Microfiber cloth**. Use the cloth to clean your HoloLens visor.
>[!TIP]
>The [clicker](hololens1-clicker.md) ships with HoloLens (1st Gen), in a separate box.
### Power Supply details
The power supply and the USB cable that come with the device are the best supported mechanism for charging. The power supply is an 18W charger. It supplies 9V at 2A.
Charging rate and speed may vary depending on the environment in which the device is running.
In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger.
## Device specifications
### Display
![HoloLens has see-through holographic lenses](images/displays-400px.jpg)
| | |
| - | - |
| Optics | See-through holographic lenses (waveguides) |
| Holographic resolution | 2 HD 16:9 light engines producing 2.3M total light points |
| Holographic density | \>2.5k radiants (light points per radian) |
| Eye-based rendering | Automatic pupillary distance calibration |
### Sensors
![HoloLens has sensors for understanding its environment and user actions](images/sensor-bar-400px.jpg)
- 1 inertial measurement unit (IMU)
- 4 environment understanding cameras
- 1 depth camera
- 1 2MP photo / HD video camera
- Mixed reality capture
- 4 microphones
- 1 ambient light sensor
### Input, output, and connectivity
- Built-in speakers
- Audio 3.5mm jack
- Volume up/down
- Brightness up/down
- Power button
- Battery status LEDs
- Wi-Fi 802.11ac
- Micro USB 2.0
- Bluetooth 4.1 LE
### Power
- Battery Life
- 2-3 hours of active use
- Up to 2 weeks of standby time
- Fully functional when charging
- Passively cooled (no fans)
### Processors
![The motherboard for Microsoft HoloLens](images/motherboard-400px.jpg)
- Intel 32-bit architecture with TPM 2.0 support
- Custom-built Microsoft Holographic Processing Unit (HPU 1.0)
### Memory
- 64 GB Flash
- 2 GB RAM
### Fit
| | |
| - | - |
| Sizing | Single size with adjustable band. Fits over glasses |
| Weight | 579 grams |
## Device capabilities
Using the following to understand user actions:
- Gaze tracking
- Gesture input
- Voice support
Using the following to understand the environment:
- Spatial sound
## Pre-installed software
- Windows 10
- Windows Store
- Holograms
- Microsoft Edge
- Photos
- Settings
- Windows Feedback
- Calibration
- Learn Gestures
## Device certifications
### Safety
HoloLens has been tested and found to conform to the basic impact protection requirements of ANSI Z87.1, CSA Z94.3 and EN 166.
## Care and cleaning
Handle your HoloLens carefully. To lift, carry, and adjust your HoloLens, use the device arms&mdash;not the overhead strap. To keep the visor free of dust and fingerprints and avoid touching it. Repeated cleaning could damage the visor, so try to keep your device clean.
Don't use any cleaners or solvents on your HoloLens, and don't submerge it in water or apply water directly to it.
To clean the visor, remove any dust using a camel or goat hair lens brush or a bulb-style lens blower. Lightly moisten the microfiber cloth with a small amount of distilled water, then use it to wipe the visor gently in a circular motion.
To clean the rest of the device, including the headband and device arms, use a lint-free cloth moistened with mild soap and water. Let your HoloLens dry completely before using it again.
![Image that shows how to clean the visor](images/hololens-cleaning-visor.png)
> [!div class="nextstepaction"]
> [Set up and start your HoloLens (1st gen)](hololens1-setup.md)

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---
title: Install localized versions of HoloLens
description: Learn how to install the Chinese or Japanese versions of HoloLens
ms.prod: hololens
ms.mktglfcycl: manage
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: high
ms.date: 9/16/2019
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# Install localized versions of HoloLens (1st gen)
In order to switch to the Chinese or Japanese version of HoloLens, you’ll need to use the Windows Device Recovery Tool (WDRT) to download the build for the language on a PC and then install it on your HoloLens.
> [!IMPORTANT]
> Using WDRT to install the Chinese or Japanese builds of HoloLens deletes existing data, such as personal files and settings, from your HoloLens.
1. On your PC, download and install [the Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
1. Download the package for the language you want to your PC: [Simplified Chinese](https://aka.ms/hololensdownload-ch) or [Japanese](https://aka.ms/hololensdownload-jp).
1. When the download finishes, select **File Explorer** > **Downloads**. Right-click the zipped folder that you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using the micro-USB cable that it shipped with. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. After the tool automatically detects your HoloLens, select the Microsoft HoloLens tile.
1. On the next screen, select **Manual package selection** and select the installation file that resides in the folder that you unzipped in step 4. (Look for a file that has the extension “.ffu”.)
1. Select **Install software** and follow the instructions.
1. After the build installs, HoloLens setup automatically starts. Put on the device and follow the setup directions.
When you’re done with setup, go to **Settings** > **Update & Security** > **Windows Insider Program**, and check that you’re configured to receive the latest preview builds. Like the English preview builds, the Windows Insider Program keeps the Chinese and Japanese versions of HoloLens up-to-date with the latest preview builds.
> [!NOTE]
>
> - You can’t use the Settings app to change the system language between English, Japanese, and Chinese. Flashing a new build is the only supported way to change the device system language.
> - While you can use the on-screen Pinyin keyboard to enter Simplified Chinese or Japanese text, using a Bluetooth hardware keyboard to type Simplified Chinese or Japanese text is not supported at this time. However, on Chinese or Japanese HoloLens, you can continue to use a Bluetooth keyboard to type in English (to toggle a hardware keyboard to type in English, press the ~ key).

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---
title: Restart, reset, or recover HoloLens 1
ms.reviewer: Both basic and advanced instructions for rebooting or resetting your HoloLens.
description: How to use Windows Device Recovery Tool to flash an image to HoloLens 1st Gen.
keywords: how-to, reboot, reset, recover, hard reset, soft reset, power cycle, HoloLens, shut down, wdrt, windows device recovery tool
ms.prod: hololens
ms.sitesec: library
author: evmill
ms.author: v-evmill
ms.date: 06/01/2020
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
ms.localizationpriority: high
manager: yannisle
appliesto:
- HoloLens (1st gen)
---
# Restart, reset, or recover HoloLens 1st Gen
If you're experiencing problems with your HoloLens you may want to try a restart, reset, or even re-flash with device recovery.
Here are some things to try if your HoloLens isn't running well. This article will guide you through the recommended recovery steps in succession.
If you are looking to recover a HoloLens 2, please view the page for [Recovering a HoloLens 2](https://docs.microsoft.com/hololens/hololens-recovery), as there are differences in the processes.
This article focuses on the HoloLens device and software, if your holograms don't look right, [this article](hololens-environment-considerations.md) talks about environmental factors that improve hologram quality.
## Restart
### Perform a safe restart by using Cortana
The safest way to restart the HoloLens is by using Cortana. This is generally an easy first-step when experiencing an issue with HoloLens.
> [!NOTE]
> Cortana is not avalible on all devices.
> Cortana is avalible to all HoloLens (1st Gen) devices.
> Cortana is avalible on HoloLens 2 devices on a build prior to the Windows Holograpic, Version 2004 update.
1. Put on your device
1. Make sure it's powered on, a user is logged in, and the device is not waiting for a password to unlock it.
1. Say "Hey Cortana, reboot" or "Hey Cortana, restart."
1. When she acknowledges she will ask you for confirmation. Wait a second for a sound to play after she has finished her question, indicating she is listening to you and then say "Yes."
1. The device will now restart.
### Perform a safe restart by using the power button
If you still can't restart your device, you can try to restart it by using the power button:
1. Press and hold the power button for five seconds.
1. After one second, you will see all five LEDs illuminate, then slowly turn off from right to left.
1. After five seconds, all LEDs will be off, indicating the shutdown command was issued successfully.
1. Note that it's important to stop pressing the button immediately after all the LEDs have turned off.
1. Wait one minute for the shutdown to cleanly succeed. Note that the shutdown may still be in progress even if the displays are turned off.
1. Power on the device again by pressing and holding the power button for one second.
### Perform a safe restart by using Windows Device Portal
> [!NOTE]
> To do this, HoloLens has to be configured as a developer device.
> Read more about [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
If the previous procedure doesn't work, you can try to restart the device by using [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal). In the upper right corner, there is an option to restart or shut down the device.
### Perform an unsafe forced restart
If none of the previous methods are able to successfully restart your device, you can force a restart. This method is equivalent to pulling the battery from the HoloLens. It is a dangerous operation which may leave your device in a corrupt state. If that happens, you'll have to flash your HoloLens.
> [!WARNING]
> This is a potentially harmful method and should only be used in the event none of the above methods work.
1. Press and hold the power button for at least 10 seconds.
- It's okay to hold the button for longer than 10 seconds.
- It's safe to ignore any LED activity.
1. Release the button and wait for two or three seconds.
1. Power on the device again by pressing and holding the power button for one second.
If you're still having problems, press the power button for 4 seconds, until all of the battery indicators fade out and the screen stops displaying holograms. Wait 1 minute, then press the power button again to turn on the device.
## Reset to factory settings
> [!NOTE]
> The battery needs at least 40 percent charge to reset.
If your HoloLens is still experiencing issues after restarting, try resetting it to factory state. Resetting your HoloLens keeps the version of the Windows Holographic software that's installed on it and returns everything else to factory settings.
If you reset your device, all your personal data, apps, and settings will be erased, including TPM reset. Resetting will only install the latest installed version of Windows Holographic and you will have to redo all the initialization steps (calibrate, connect to Wi-Fi, create a user account, download apps, and so forth).
1. Launch the Settings app, and then select **Update** > **Reset**.
1. Select the **Reset device** option and read the confirmation message.
1. If you agree to reset your device, the device will restart and display a set of spinning gears with a progress bar.
1. Wait about 30 minutes for this process to complete.
1. The reset will complete and the device will restart into the out-of-the-box experience.
## Re-install the operating system
If the device is still having a problem after rebooting and resetting, you can use a recovery tool on your computer to reinstall the HoloLens' operating system and firmware.
All of the data HoloLens needs to reset is packaged in a Full Flash Update (ffu). This is similar to an iso, wim, or vhd. [Learn about FFU image file formats.](https://docs.microsoft.com/windows-hardware/manufacture/desktop/wim-vs-ffu-image-file-formats)
If necessary, you can install a completely new operating system on your HoloLens (1st gen) with the Windows Device Recovery Tool.
Before you use this tool, determine if restarting or resetting your HoloLens fixes the problem. The recovery process may take some time. When you're done, the latest version of the Windows Holographic software approved for your HoloLens will be installed.
To use the tool, you'll need a computer running Windows 10 or later, with at least 4 GB of free storage space. Please note that you can't run this tool on a virtual machine.
### Recover your HoloLens:
1. Download and install the [Windows Device Recovery Tool](https://support.microsoft.com/help/12379/windows-10-mobile-device-recovery-tool-faq) on your computer.
1. Connect the HoloLens (1st gen) to your computer using the Micro USB cable that came with your HoloLens.
1. Run the Windows Device Recovery Tool and follow the instructions.
If the HoloLens (1st gen) isn't automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode.
### Manual Flashing Mode:
In the event that your device is not being detected please use the following method to manually place it into flashing mode.
1. Unplug the device from all power sources.
1. If the device is on please hold down the power button until it is completely off.
1. Hold the **Volume Up** button, and breifly tap the **Power button**.
1. The device should boot and then display only the middle LED light.
1. Plug the device into your PC.
1. Launch Windows Device Recovery Tool.
1. You will need to select *My device was not detected**, and then select **HoloLens**.
1. Follow the instructions to recover your device.

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---
title: HoloLens 1st (Gen) release notes
description: Learn about updates in each new HoloLens release.
author: evmill
ms.author: v-evmill
manager: yannisle
ms.prod: hololens
ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
ms.date: 05/12/2020
ms.custom:
- CI 111456
- CSSTroubleshooting
audience: ITPro
appliesto:
- HoloLens 1
---
# HoloLens 1st (Gen) release notes
### Windows 10 Holographic, version 1809
> **Applies to:** Hololens (1st gen)
| Feature | Details |
|---|---|
| **Quick actions menu** | When you're in an app, the Bloom gesture will now open a Quick actions menu to give you quick access to commonly used system features without having to leave the app. <br> See [Set up HoloLens in kiosk mode](hololens-kiosk.md) for information about the Quick actions menu in kiosk mode.<br><br> |
| **Stop video capture from the Start or quick actions menu** | If you start video capture from the Start menu or quick actions menu, you'll be able to stop recording from the same place. (Don't forget, you can always do this with voice commands too.) |
| **Project to a Miracast-enabled device** | Project your HoloLens content to a nearby Surface device or TV/Monitor if using Microsoft Display adapter. On **Start**, select **Connect**, and then select the device you want to project to. **Note:** You can deploy HoloLens to use Miracast projection without enabling developer mode. |
| **New notifications** | View and respond to notification toasts on HoloLens, just like you do on a PC. Gaze to respond to or dismiss them (or if you're in an immersive experience, use the bloom gesture). |
| **HoloLens overlays**<br>(file picker, keyboard, dialogs, etc.) | You'll now see overlays such as the keyboard, dialogs, file picker, etc. when using immersive apps. |
| **Visual feedback overlay UI for volume change** | When you use the volume up/down buttons on your HoloLens you'll see a visual display of the volume level. |
| **New UI for device boot** | A loading indicator was added during the boot process to provide visual feedback that the system is loading. Reboot your device to see the new loading indicator—it's between the "Hello" message and the Windows boot logo. |
| **Nearby sharing** | Addition of the Windows Nearby Sharing experience, allowing you to share a capture with a nearby Windows device. When you capture a photo or video on HoloLens (or use the share button from an app such as Microsoft Edge), select a nearby Windows device to share with. |
| **Share from Microsoft Edge** | Share button is now available on Microsoft Edge windows on HoloLens. In Microsoft Edge, select **Share**. Use the HoloLens share picker to share web content. |
#### For international customers
| Feature | Details |
| --- | --- |
| Localized Chinese and Japanese builds | Use HoloLens with localized user interface for Simplified Chinese or Japanese, including localized Pinyin keyboard, dictation, and voice commands.<br>[Learn how to install the Chinese and Japanese versions of HoloLens.](hololens1-install-localized.md) |
| Speech Synthesis (TTS) | Speech synthesis feature now supports Chinese, Japanese, and English. |
#### For administrators
| Feature | Details |
|---|----|
| [Enable post-setup provisioning](hololens-provisioning.md) | You can now apply a runtime provisioning package at any time using **Settings**. |
| Assigned access with Azure AD groups | You can now use Azure AD groups for configuration of Windows assigned access to set up single or multi-app kiosk configuration. |
| PIN sign-in on profile switch from sign-in screen | PIN sign-in is now available for **Other User**. |
| Sign in with Web Credential Provider using password | You can now select the Globe sign-in option to launch web sign-in with your password. From the sign-in screen, select **Sign-In options** and select the Globe option to launch web sign-in. Enter your user name if needed, then your password. <br>**Note:** You can choose to bypass any PIN/Smartcard options when prompted during web sign-in. |
| Read device hardware info through MDM so devices can be tracked by serial number | IT administrators can see and track HoloLens by device serial number in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
| Set HoloLens device name through MDM (rename) | IT administrators can see and rename HoloLens devices in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
### Windows 10, version 1803 for Microsoft HoloLens
> **Applies to:** Hololens (1st gen)
Windows 10, version 1803, is the first feature update to Windows Holographic for Business since its release in Windows 10, version 1607. This update introduces the following changes:
- Previously, you could only verify that upgrade license for Commercial Suite had been applied to your HoloLens device by checking to see if VPN was an available option on the device. Now, **Settings** > **System** will display **Windows Holographic for Business** after the upgrade license is applied. [Learn how to unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md).
- You can view the operating system build number in device properties in the File Explorer app and in the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379/windows-10-mobile-device-recovery-tool-faq).
- Provisioning a HoloLens device is now easier with the new **Provision HoloLens devices** wizard in the Windows Configuration Designer tool. In the wizard, you can configure the setup experience and network connections, set developer mode, and obtain bulk Azure AD tokens. [Learn how to use the simple provisioning wizard for HoloLens](hololens-provisioning.md#provisioning-package-hololens-wizard).
- When you create a local account in a provisioning package, the password no longer expires every 42 days.
- You can [configure HoloLens as a single-app or multi-app kiosk](hololens-kiosk.md). Multi-app kiosk mode lets you set up a HoloLens to only run the apps that you specify, and prevents users from making changes.
- Media Transfer Protocol (MTP) is enabled so that you can connect the HoloLens device to a PC by USB and transfer files between HoloLens and the PC. You can also use the File Explorer app to move and delete files from within HoloLens.
- Previously, after you signed in to the device with an Azure Active Directory (Azure AD) account, you then had to **Add work access** in **Settings** to get access to corporate resources. Now, you sign in with an Azure AD account and enrollment happens automatically.
- Before you sign in, you can choose the network icon below the password field to choose a different Wi-Fi network to connect to. You can also connect to a guest network, such as at a hotel, conference center, or business.
- You can now easily [share HoloLens with multiple people](hololens-multiple-users.md) using Azure AD accounts.
- When setup or sign-in fails, choose the new **Collect info** option to get diagnostic logs for troubleshooting.
- Individual users can sync their corporate email without enrolling their device in mobile device management (MDM). You can use the device with a Microsoft Account, download and install the Mail app, and add an email account directly.
- You can check the MDM sync status for a device in **Settings** > **Accounts** > **Access Work or School** > **Info**. In the **Device sync status** section, you can start a sync, see areas managed by MDM, and create and export an advanced diagnostics report.

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---
title: Prepare a new HoloLens
description: This guide walks through first time set up.
ms.prod: hololens
ms.sitesec: library
author: JesseMcCulloch
ms.author: jemccull
ms.topic: article
ms.localizationpriority: high
ms.date: 8/12/2019
ms.reviewer:
manager: jarrettr
appliesto:
- Hololens (1st gen)
---
# Get your HoloLens (1st gen) ready to use
Follow along to set up a HoloLens (1st gen) for the first time.
## Charge your HoloLens (1st gen)
To charge your HoloLens, connect the power supply to the charging port by using the included Micro USB cable. Then plug the power supply into a power outlet. When the device is charging, the battery indicator will light up in a wave pattern.
![Image that shows how to attach the Micro USB cable to the HoloLens](./images/hololens-charging.png)
When your HoloLens is on, the battery indicator shows the battery level in increments. When only one of the five lights is on, the battery level is below 20 percent. If the battery level is critically low and you try to turn on the device, one light will blink briefly, then go out.
> [!TIP]
> To get an estimate of your current battery level, say "Hey Cortana, how much battery do I have left?"
The power supply and USB cable that come with the device are the best way to charge your HoloLens (1st gen). The power supply provides 18W of power (9V 2A).
Charging rate and speed may vary depending on the environment in which the device is running.
## Adjust fit
> [!VIDEO https://www.microsoft.com/videoplayer/embed/be3cb527-f2f1-4f85-b4f7-a34fbaba980d]
| | |
|:--- |:--- |
|1. Rotate the headband up to about 20-30 degrees.|![Step one, rotate the headband](./images/FitGuideStep1.png)|
|2. Push the headband back. Do not pull it back, or manipulate the band behind the hinge, because over time this can break the band.|![Step two, push the headband back](./images/FitGuideStep2.png)|
|3. Turn the adjustment wheel to extend the headband all the way out. |![Step three, use the adjustment wheel to extend the headband](./images/FitGuideStep3.png)|
|4. Hold the device by the device arms, and place it on your head. Make sure that the headband sits at the top of your forehead, and then tighten the adjustment wheel.|![Step four, put on the device and adjust the headband](./images/FitGuideStep4.png)|
|5. Slide the visor back, and then check the fit of the device. The headband should sit at the top of the forehead, just below your hairline, with the speakers above your ears. The lenses should be centered over your eyes.|![Step five, slide the visor back and check the fit](./images/FitGuideSetep5.png)|
## Turn on your HoloLens
Use the power button to turn HoloLens on and off or to put it in standby mode.
![Image that shows the HoloLens power button](./images/hololens-power.png)
If your device doesn't respond or won't start, see [Restart, reset, or recover HoloLens](hololens-restart-recover.md).
When your HoloLens is off or in standby, turn it on by pressing the power button for one second. If it doesn't turn on, plug it in and charge it for at least 30 minutes.
> [!TIP]
> To restart HoloLens, say "Hey Cortana, reboot the device."
### Put HoloLens in standby
To put your HoloLens in standby while it's turned on, press the power button once. The battery indicators blink off. To wake it from standby, press the power button again.
HoloLens automatically goes into standby after 3 minutes of inactivity. When it's in standby, it automatically shuts down after 4 hours, or after the battery level drops by 10 percent.
### Shut down HoloLens
To shut down (turn off) HoloLens, hold the power button down for four seconds. The battery indicators turn off one by one and the device shuts down.
HoloLens automatically shuts down when the battery level drops to one percent, even if it's plugged in. After you've recharged the battery to three percent, you'll be able to turn HoloLens on again.
## Adjust volume and brightness
The brightness and volume buttons are on top of the device arms&mdash;volume to your right and brightness to your left.
![Image that shows the HoloLens buttons](./images/hololens-buttons.jpg)
## HoloLens indicator lights
![Image that shows the HoloLens indicator lights](./images/hololens-lights.png)
Not sure what the indicator lights on your HoloLens mean? Here's some help.
|When the lights do this |It means |
| - | - |
|Scroll from the center outward. |HoloLens is starting up. |
|Stay lit (all or some). |HoloLens is on and ready to use. Battery life is shown in 20 percent increments. |
|Scroll, then light up, then scroll. |HoloLens is on and charging. Battery life is shown in 20 percent increments. |
|Turn off one by one. |HoloLens is shutting down. |
|Turn off all at once. |HoloLens is going into standby. |
|All light up, then one blinks briefly, then all turn off. |Battery is critically low. HoloLens needs to charge. |
|All scroll, then one blinks, then all scroll. |Battery is critically low. HoloLens is charging. |
## Safety and comfort
### Use in safe surroundings
Use your HoloLens in a safe space that’s free of obstructions and tripping hazards. Don’t use it when you need a clear field of view and your full attention, such as while you’re operating a vehicle or doing other potentially hazardous activities.
### Stay comfortable
Keep your first few sessions with HoloLens brief and be sure to take breaks. If you experience discomfort, stop and rest until you feel better. This might include temporary feelings of nausea, motion sickness, dizziness, disorientation, headache, fatigue, eye strain, or dry eyes.
> [!div class="nextstepaction"]
> [Start and configure your HoloLens (1st gen)](hololens1-start.md)

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---
title: Set up HoloLens (1st gen)
description: This guide walks through first time set up. You'll need a Wi-Fi network and either a Microsoft (MSA) or Azure Active Directory (Azure AD) account.
ms.assetid: 0136188e-1305-43be-906e-151d70292e87
ms.prod: hololens
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.date: 8/12/2019
manager: jarrettr
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
---
# Set up your HoloLens (1st gen)
The first time you turn on your HoloLens, you'll be guided through calibrating your device, setting up your device, and signing in. This article walks through the HoloLens (1st gen) first start and setup experience.
In the next section, you'll learn how to work with HoloLens and interact with holograms. To skip ahead to that article, see [Get started with HoloLens (1st gen)](hololens1-basic-usage.md).
## Before you start
Before you get started, make sure you have the following available:
**A Wi-Fi connection**. You'll need to connect your HoloLens to a Wi-Fi network to set it up. The first time you connect, you'll need an open or password-protected network that doesn't require navigating to a website or using certificates to connect. [Learn more about the websites that HoloLens uses](hololens-offline.md).
**A Microsoft account or a work account**. You'll also need to use a Microsoft account (or a work account, if your organization owns the device) to sign in to HoloLens. If you don't have a Microsoft account, go to [account.microsoft.com](https://account.microsoft.com) and set one up for free.
**A safe, well-lit space with no tripping hazards**. [Health and safety info](https://go.microsoft.com/fwlink/p/?LinkId=746661).
**The optional comfort accessories** that came with your HoloLens, to help you get the most comfortable fit. [More on fit and comfort](https://support.microsoft.com/help/12632/hololens-fit-your-hololens).
> [!NOTE]
>
> - The first time that you use your HoloLens, [Cortana](hololens-cortana.md) is already on and ready to guide you (though she won't be able to respond to your questions until after you set up your device). You can turn Cortana off at any time in Cortana's settings.
> - In order to switch to the Chinese or Japanese version of HoloLens, you’ll need to download the build for the language on a PC and then install it on your HoloLens. For more information, see [Install localized versions of HoloLens (1st gen)](hololens1-install-localized.md).
## Start your Hololens and set up Windows
The first time you start your HoloLens, your first task is to set up Windows Holographic on your device.
1. Connect to the internet (HoloLens guides you to select Wi-Fi network).
1. Sign in to your user account. Choose between **My work or school owns it** and **I own it**.
- When you choose **My work or school owns it**, you sign in by using an Azure AD account. If your organization uses Azure AD Premium and has configured automatic MDM enrollment, HoloLens automatically enrolls in MDM. If your organization does not use Azure AD Premium, automatic MDM enrollment isn't available, so you will need to [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app). To sign in to your device the first time by using a work or school account, follow these steps:
1. Enter your organizational account information.
1. Accept the privacy statement.
1. Sign in by using your Azure AD credentials. This may redirect to your organization's sign-in page.
1. Continue setting up the device.
- When you choose **I own it**, you sign in by using a Microsoft account. After setup is complete, you can [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your Microsoft account information.
1. Enter your password. If your Microsoft account requires [two-step verification (2FA)](https://blogs.technet.microsoft.com/microsoft_blog/2013/04/17/microsoft-account-gets-more-secure/), complete the verification process.
1. The device sets your time zone based on information that it obtains from the Wi-Fi network.
## Calibration
After Cortana introduces herself, the next setup step is calibration. For the best HoloLens experience, you should complete the calibration process during setup.
HoloLens (1st gen) uses the distance between your pupils (IPD or [interpupillary distance](https://en.wikipedia.org/wiki/Interpupillary_distance)) to make holograms clear and easy to interact with. If the IPD is not correct, holograms may appear to be unstable or at an incorrect distance.
During calibration, HoloLens asks you to align your finger with a series of six targets per eye. HoloLens uses this process to set the correct IPD for your eyes. If the calibration needs to be updated or adjusted for a new user, the new user can run the Calibration app outside of setup.
![IPD finger-alignment screen at second step](./images/ipd-finger-alignment-300px.jpg)
*IPD finger-alignment screen at second step*
Congratulations! Setup is complete and you can begin using HoloLens.
## Next steps
> [!div class="nextstepaction"]
> [Get started with HoloLens (1st gen)](hololens1-basic-usage.md)

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---
title: Unlock Windows Holographic for Business features
description: When you upgrade to Windows Holographic for Business, HoloLens provides extra features that are designed for business.
ms.prod: hololens
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 9/16/2019
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# Unlock Windows Holographic for Business features
> [!IMPORTANT]
> This page only applies to HoloLens 1st Gen.
Microsoft HoloLens is available in the *Development Edition*, which runs Windows Holographic (an edition of Windows 10 that is designed for HoloLens), and in the [Commercial Suite](hololens-commercial-features.md), which provides extra features designed for business.
When you purchase the Commercial Suite, you receive a license that upgrades Windows Holographic to Windows Holographic for Business. You can apply this license to the device either by using the organization's [mobile device management (MDM) provider](#edition-upgrade-by-using-mdm) or a [provisioning package](#edition-upgrade-by-using-a-provisioning-package).
> [!TIP]
> In Windows 10, version 1803, you can check that the HoloLens has been upgraded to the business edition by selecting **Settings** > **System**.
## Edition upgrade by using MDM
The enterprise license can be applied by any MDM provider that supports the [WindowsLicensing configuration service provider (CSP)](https://msdn.microsoft.com/library/windows/hardware/dn904983.aspx). The latest version of the Microsoft MDM API will support WindowsLicensing CSP.
For step-by-step instructions for upgrading HoloLens by using Microsoft Intune, see [Upgrade devices running Windows Holographic to Windows Holographic for Business](https://docs.microsoft.com/intune/holographic-upgrade).
On other MDM providers, the specific steps for setting up and deploying the policy might vary.
## Edition upgrade by using a provisioning package
Provisioning packages are files created by the Windows Configuration Designer tool that apply a specified configuration to a device.
### Create a provisioning package that upgrades the Windows Holographic edition
1. [Create a provisioning package for HoloLens.](hololens-provisioning.md)
1. Go to **Runtime settings** > **EditionUpgrade**, and select **EditionUpgradeWithLicense**.
![Upgrade edition with license setting selected](images/icd1.png)
1. Find the XML license file that was provided when you purchased the Commercial Suite.
> [!NOTE]
> You can configure [additional settings in the provisioning package](hololens-provisioning.md).
1. On the **File** menu, select **Save**.
1. Read the warning that project files may contain sensitive information and click **OK**.
> [!IMPORTANT]
> When you build a provisioning package, you may include sensitive information in the project files and provisioning package (.ppkg) file. Although you have the option to encrypt the .ppkg file, project files are not encrypted. You should store the project files in a secure location and delete the project files when no longer needed.
1. On the **Export** menu, select **Provisioning package**.
1. Change **Owner** to **IT Admin**, which sets the precedence of this provisioning package to be higher than others applied to this device from different sources, and then select **Next**.
1. Set a value for **Package Version**.
> [!TIP]
> You can make changes to existing packages and change the version number to update previously applied packages.
1. On **Select security details for the provisioning package**, select **Next**.
1. Select **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows ICD uses the project folder as the output location.
Optionally, you can select **Browse** to change the default output location.
1. Select **Next**.
1. Select **Build** to start building the package. The build page displays the project information, and the progress bar indicates the build status.
1. When the build completes, select **Finish**.
### Apply the provisioning package to HoloLens
1. Using the USB cable, connect the device to a PC. Start the device, but do not continue past the **fit** page of the initial setup experience (the first page with the blue box). On the PC, HoloLens shows up as a device in File Explorer.
> [!NOTE]
> If the HoloLens device is running Windows 10, version 1607 or earlier, open File Explorer by briefly pressing and releasing the **Volume Down** and **Power** buttons simultaneously on the device.
1. In File Explorer, drag and drop the provisioning package (.ppkg) onto the device storage.
1. While HoloLens is still on the **fit** page, briefly press and release the **Volume Down** and **Power** buttons simultaneously again.
1. HoloLens asks you if you trust the package and would like to apply it. Confirm that you trust the package.
1. You will see whether the package was applied successfully or not. If it was not applied successfully, you can fix your package and try again. If successful, proceed with device setup.

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---
title: Windows Autopilot for HoloLens 2 evaluation guide
description:
author: Teresa-Motiv
ms.author: v-tea
ms.date: 4/10/2020
ms.prod: hololens
ms.topic: article
ms.custom:
- CI 116283
- CSSTroubleshooting
audience: ITPro
ms.localizationpriority: high
keywords: autopilot
manager: jarrettr
appliesto:
- HoloLens 2
---
# Windows Autopilot for HoloLens 2 evaluation guide
When you set up HoloLens 2 devices for the Windows Autopilot program, your users can follow a simple process to provision the devices from the cloud.
This Autopilot program supports Autopilot self-deploying mode to provision HoloLens 2 devices as shared devices under your tenant. Self-deploying mode leverages the device's preinstalled OEM image and drivers during the provisioning process. A user can provision the device without putting the device on and going through the Out-of-the-box Experience (OOBE).
![The Autopilot self-deploying process configures shared devices in "headless" mode by using a network connection.](./images/hololens-ap-intro.png)
When a user starts the Autopilot self-deploying process, the process completes the following steps:
1. Join the device to Azure Active Directory (Azure AD).
> [!NOTE]
> Autopilot for HoloLens does not support Active Directory join or Hybrid Azure AD join.
1. Use Azure AD to enroll the device in Microsoft Intune (or another MDM service).
1. Download the device-targeted policies, user-targeted apps, certificates, and networking profiles.
1. Provision the device.
1. Present the sign-in screen to the user.
## Windows Autopilot for HoloLens 2: Get started
The following steps summarize the process of setting up your environment for the Windows Autopilot for HoloLens 2. The rest of this section provides the details of these steps.
1. Make sure that you meet the requirements for Windows Autopilot for HoloLens.
1. Enroll in the Windows Autopilot for HoloLens 2 program.
1. Verify that your tenant is flighted (enrolled to participate in the program).
1. Register devices in Windows Autopilot.
1. Create a device group.
1. Create a deployment profile.
1. Verify the ESP configuration.
1. Configure a custom configuration profile for HoloLens devices (known issue).
1. Verify the profile status of the HoloLens devices.
### 1. Make sure that you meet the requirements for Windows Autopilot for HoloLens
For the latest information about how to participate in the program, review [Windows Insider Release Notes](hololens-insider.md#windows-insider-release-notes).
Review the following sections of the Windows Autopilot requirements article:
- [Network requirements](https://docs.microsoft.com/windows/deployment/windows-autopilot/windows-autopilot-requirements#networking-requirements)
- [Licensing requirements](https://docs.microsoft.com/windows/deployment/windows-autopilot/windows-autopilot-requirements#licensing-requirements)
- [Configuration requirements](https://docs.microsoft.com/windows/deployment/windows-autopilot/windows-autopilot-requirements#configuration-requirements)
> [!IMPORTANT]
> Unlike other Windows Autopilot programs, Windows Autopilot for HoloLens 2 has specific operating system requirements.
Review the "[Requirements](https://docs.microsoft.com/windows/deployment/windows-autopilot/self-deploying#requirements)" section of the Windows Autopilot Self-Deploying mode article. Your environment has to meet these requirements as well as the standard Windows Autopilot requirements.
> [!NOTE]
> You do not have to review the "Step by step" and "Validation" sections of the article. The procedures later in this article provide corresponding steps that are specific to HoloLens.
> [!IMPORTANT]
> For information about how to register devices and configure profiles, see [4. Register devices in Windows Autopilot](#4-register-devices-in-windows-autopilot) and [6. Create a deployment profile](#6-create-a-deployment-profile) in this article. These sections provide steps that are specific to HoloLens.
Before you start the OOBE and provisioning process, make sure that the HoloLens devices meet the following requirements:
- The devices are not already members of Azure AD, and are not enrolled in Intune (or another MDM system). The Autopilot self-deploying process completes these steps. To make sure that all the device-related information is cleaned up, check the **Devices** pages in both Azure AD and Intune.
- Every device can connect to the internet. You can use "USB C to Ethernet" adapters for wired internet connectivity or "USB C to Wifi" adapters for wireless internet connectivity.
- Every device can connect to a computer by using a USB-C cable, and that computer has [Advanced Recovery Companion (ARC)](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?rtc=1&activetab=pivot:overviewtab) installed
- Every device has the latest Windows update: Windows 10, version 19041.1002.200107-0909 or a later version.
To configure and manage the Autopilot self-deploying mode profiles, make sure that you have access to [Microsoft Endpoint Manager admin center](https://endpoint.microsoft.com).
### 2. Enroll in the Windows Autopilot for HoloLens 2 program
To participate in the program, you have to use a tenant that is flighted for HoloLens. To do this, go to [Windows Autopilot for HoloLens Private Preview request](https://aka.ms/APHoloLensTAP) or use the following QR code to submit a request.
![Autopilot QR code](./images/hololens-ap-qrcode.png)
In this request, provide the following information:
- Tenant domain
- Tenant ID
- Number of HoloLens 2 devices that are participating in this evaluation
- Number of HoloLens 2 devices that you plan to deploy by using Autopilot self-deploying mode
### 3. Verify that your tenant is flighted
To verify that your tenant is flighted for the Autopilot program after you submit your request, follow these steps:
1. Sign in to [Microsoft Endpoint Manager admin center](https://endpoint.microsoft.com).
1. Select **Devices** > **Windows** > **Windows enrollment** > **Windows Autopilot deployment profiles** > **Create profile**.
![Create profile dropdown includes a HoloLens item.](./images/hololens-ap-enrollment-profiles.png)
You should see a list that includes **HoloLens**. If this option is not present, use one of the [Feedback](#feedback) options to contact us.
### 4. Register devices in Windows Autopilot
To register a HoloLens device in the Windows Autopilot program, you have to obtain the hardware hash of the device (also known as the hardware ID). The device can record its hardware hash in a CSV file during the OOBE process, or later when a device owner starts the diagnostic log collection process (described in the following procedure). Typically, the device owner is the first user to sign in to the device.
**Retrieve a device hardware hash**
1. Start the HoloLens 2 device.
1. On the device, press the Power and Volume Down buttons at the same time and then release them. The device collects diagnostic logs and the hardware hash, and stores them in a set of .zip files.
1. Use a USB-C cable to connect the device to a computer.
1. On the computer, open File Explorer. Open **This PC\\\<*HoloLens device name*>\\Internal Storage\\Documents**, and locate the AutopilotDiagnostics.zip file.
> [!NOTE]
> The .zip file may not immediately be available. If the file is not ready yet you may see a HoloLensDiagnostics.temp file in the Documents folder. To update the list of files, refresh the window.
1. Extract the contents of the AutopilotDiagnostics.zip file.
1. In the extracted files, locate the CSV file that has a file name prefix of "DeviceHash." Copy that file to a drive on the computer where you can access it later.
> [!IMPORTANT]
> The data in the CSV file should use the following header and line format:
> ```
> Device Serial Number,Windows Product ID,Hardware Hash,Group Tag,Assigned User <serialNumber>,<ProductID>,<hardwareHash>,<optionalGroupTag>,<optionalAssignedUser>
>```
**Register the device in Windows Autopilot**
1. In Microsoft Endpoint Manager Admin Center, select **Devices** > **Windows** > **Windows enrollment**, and then select **Devices** > **Import** under **Windows Autopilot Deployment Program**.
1. Under **Add Windows Autopilot devices**, select the DeviceHash CSV file, select **Open**, and then select **Import**.
![Use the Import command to import the hardware hash.](./images/hololens-ap-hash-import.png)
1. After the import finishes, select **Devices** > **Windows** > **Windows enrollment** > **Devices** > **Sync**. The process might take a few minutes to complete, depending on how many devices are being synchronized. To see the registered device, select **Refresh**.
![Use the Sync and Refresh commands to view the device list.](./images/hololens-ap-devices-sync.png)
### 5. Create a device group
1. In Microsoft Endpoint Manager admin center, select **Groups** > **New group**.
1. For **Group type**, select **Security**, and then enter a group name and description.
1. For **Membership type**, select either **Assigned** or **Dynamic Device**.
1. Do one of the following:
- If you selected **Assigned** for **Membership type** in the previous step, select **Members**, and then add Autopilot devices to the group. Autopilot devices that aren't yet enrolled are listed by using the device serial number as the device name.
- If you selected **Dynamic Devices** for **Membership type** in the previous step, select **Dynamic device members**, and then enter code in **Advanced rule** that resembles the following:
- If you want to create a group that includes all of your Autopilot devices, type: `(device.devicePhysicalIDs -any _ -contains "[ZTDId]")`
- Intune's group tag field maps to the **OrderID** attribute on Azure AD devices. If you want to create a group that includes all of your Autopilot devices that have a specific group tag (the Azure AD device OrderID), you must type: `(device.devicePhysicalIds -any _ -eq "[OrderID]:179887111881")`
- If you want to create a group that includes all your Autopilot devices that have a specific Purchase Order ID, type: `(device.devicePhysicalIds -any _ -eq "[PurchaseOrderId]:76222342342")`
> [!NOTE]
> These rules target attributes that are unique to Autopilot devices.
1. Select **Save**, and then select **Create**.
### 6. Create a deployment profile
1. In Microsoft Endpoint Manager admin center, select **Devices** > **Windows** > **Windows enrollment** > **Windows Autopilot deployment profiles** > **Create profile** > **HoloLens**.
1. Enter a profile name and description, and then select **Next**.
![Add a profile name and description](./images/hololens-ap-profile-name.png)
1. On the **Out-of-box experience (OOBE)** page, most of the settings are pre-configured to streamline OOBE for this evaluation. Optionally, you can configure the following settings:
- **Language (Region)**: Select the language for OOBE. We recommend that you select a language from the list of [supported languages for HoloLens 2](hololens2-language-support.md).
- **Automatically configure keyboard**: To make sure that the keyboard matches the selected language, select **Yes**.
- **Apply device name template**: To automatically set the device name during OOBE, select **Yes** and then enter the template phrase and placeholders in **Enter a name** For example, enter a prefix and `%RAND:4%`&mdash;a placeholder for a four-digit random number.
> [!NOTE]
> If you use a device name template, the OOBE process restarts the device one additional time after it applies the device name and before it joins the device to Azure AD. This restart enables the new name to take effect.
![Configure OOBE settings](./images/hololens-ap-profile-oobe.png)
1. After you configure the settings, select **Next**.
1. On the **Scope tags** page, optionally add the scope tags that you want to apply to this profile. For more information about scope tags, see [Use role-based access control and scope tags for distributed IT](https://docs.microsoft.com/mem/intune/fundamentals/scope-tags.md). When finished, select **Next**.
1. On the **Assignments** page, select **Selected groups** for **Assign to**.
1. Under **SELECTED GROUPS**, select **+ Select groups to include**.
1. In the **Select groups to include** list, select the device group that you created for the Autopilot HoloLens devices, and then select **Next**.
If you want to exclude any groups, select **Select groups to exclude**, and select the groups that you want to exclude.
![Assigning a device group to the profile.](./images/hololens-ap-profile-assign-devicegroup.png)
1. On the **Review + Create** page, review the settings and then select **Create** to create the profile.
![Review + create](./images/hololens-ap-profile-summ.png)
### 7. Verify the ESP configuration
The Enrollment Status Page (ESP) displays the status of the complete device configuration process that runs when an MDM managed user signs into a device for the first time. Make sure that your ESP configuration resembles the following, and verify that the assignments are correct.
![ESP configuration](./images/hololens-ap-profile-settings.png)
### 8. Verify the profile status of the HoloLens devices
1. In Microsoft Endpoint Manager Admin Center, select **Devices** > **Windows** > **Windows enrollment** > **Devices**.
1. Verify that the HoloLens devices are listed, and that their profile status is **Assigned**.
> [!NOTE]
> It may take a few minutes for the profile to be assigned to the device.
![Device and profile assignments.](./images/hololens-ap-devices-assignments.png)
## Windows Autopilot for HoloLens 2 User Experience
Your HoloLens users can follow these steps to provision HoloLens devices.
1. Use the USB-C cable to connect the HoloLens device to a computer that has Advanced Recovery Companion (ARC) installed and has the appropriate Windows update downloaded.
1. Use ARC to flash the appropriate version of Windows on to the device.
1. Connect the device to the network, and then restart the device.
> [!IMPORTANT]
> You must connect the device to the network before the Out-of-the-Box-Experience (OOBE) starts. The device determines whether it is provisioning as an Autopilot device while on the first OOBE screen. If the device cannot connect to the network, or if you choose not to provision the device as an Autopilot device, you cannot change to Autopilot provisioning at a later time. Instead, you would have to start this procedure over in order to provision the device as an Autopilot device.
The device should automatically start OOBE. Do not interact with OOBE. Instead sit, back and relax! Let HoloLens 2 detect network connectivity and allow it complete OOBE automatically. The device may restart during OOBE. The OOBE screens should resemble the following.
![OOBE step 1](./images/hololens-ap-uex-1.png)
![OOBE step 2](./images/hololens-ap-uex-2.png)
![OOBE step 3](./images/hololens-ap-uex-3.png)
![OOBE step 4](./images/hololens-ap-uex-4.png)
At the end of OOBE, you can sign in to the device by using your user name and password.
![OOBE step 5](./images/hololens-ap-uex-5.png)
## Known Issues
- You cannot install applications that use the device security context.
## Feedback
To provide feedback or report issues, use one of the following methods:
- Use the Feedback Hub app. You can find this app on a HoloLens-connected computer. In Feedback Hub, select the **Enterprise Management** > **Device** category.
When you provide feedback or report an issue, provide a detailed description. If applicable, include screenshots and logs.
- Send an email message to [hlappreview@microsoft.com](mailto:hlappreview@microsoft.com). For the email subject, enter **\<*Tenant*> Autopilot for HoloLens 2 evaluation feedback** (where \<*Tenant*> is the name of your Intune tenant).
Provide a detailed description in your message. However, unless Support personnel specifically request it, do not include data such as screenshots or logs. Such data might include private or personally identifiable information (PII).

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---
title: Getting around HoloLens 2
description: A guide to using HoloLens 2 with your hands
ms.assetid: 5f791a5c-bdb2-4c5d-bf46-4a198de68f21
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# Getting around HoloLens 2
Ready to explore the world of holograms?
This guide provides an intro to:
- Interacting with mixed reality
- Using your hands and voice for interacting with holograms on HoloLens 2
- Navigating Windows 10 on HoloLens (Windows Holographic)
## Discover mixed reality
On HoloLens, holograms blend the digital world with your physical environment to look and sound like they're part of your world. Even when holograms are all around you, you can always see your surroundings, move freely, and interact with people and objects. We call this experience "mixed reality".
The holographic frame positions your holograms where your eyes are most sensitive to detail and the see-through lenses leave your peripheral vision clear. With spatial sound, you can pinpoint a hologram by listening, even if it’s behind you. And, because HoloLens understands your physical environment, you can place holograms on and around real objects such as tables and walls.
Getting around HoloLens is a lot like using your smart phone. You can use your hands to touch and manipulate holographic windows, menus, and buttons.
Once you know these basic interactions, getting around on HoloLens will be a snap.
> [!TIP]
> If you have a HoloLens near you right now, the **Tips** app provides literal hands-on tutorials for hand interactions on HoloLens.
> Use the start gesture to go to **Start** or say "Go to Start" and select **Tips**.
## The hand-tracking frame
HoloLens has sensors that can see a few feet to either side of you. When you use your hands, you'll need to keep them inside that frame, or HoloLens won't see them. However, the frame moves with you as you move around.
![Image that shows the HoloLens hand-tracking frame](./images/hololens-2-gesture-frame.png)
## Touch holograms near you
When a hologram is near you, bring your hand close to it and a white ring should appear on the tip of your index finger. This is the **touch cursor** which helps you touch and interact with holograms with precision. To **select** something, simply **tap** it with the touch cursor. **Scroll** content by **swiping** on the surface of the content with your finger, just like you're using a touch screen.
To **grab** a hologram near you, pinch your **thumb** and **index finger** together on the hologram and hold. To let go, release your fingers. Use this **grab gesture** to move, resize, and rotate 3D objects and app windows in mixed reality home.
To bring up a **context menu**, like the ones you'll find on an app tile in the Start menu, **tap and hold** like you do on a touch screen.
## Use hand ray for holograms out of reach
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3ZOum]
When there are no holograms near your hands, the **touch cursor** will hide automatically and **hand rays** will appear from the palm of your hands. Hand rays allow you to interact with holograms from a distance.
> [!TIP]
> If you find hand rays distracting, you can hide them by saying “Hide hand rays”. To make them reappear, say "Show hand rays."
### Select using air tap
To select something using **hand ray**, follow these steps:
1. Use a hand ray from your palm to target the item. You don't need to raise your entire arm, you can keep your elbow low and comfortable.
1. Point your index finger straight up toward the ceiling.
1. To perform the **air tap** gesture, pinch your thumb and index finger together and then quickly release them.
![Air-tap gesture animation](./images/hololens-air-tap.gif)
### Grab using air tap and hold
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3Wxnh]
To grab a hologram or scroll app window content using **hand ray**, start with an **air tap**, but keep your fingers together instead of releasing them.
Use **air tap and hold** to perform the following actions with hand ray:
- **Scroll**. To scroll app window content, air tap and hold on the content and then move your hand ray up and down or side to side.
- **Grab**. To grab an app window or hologram, target the app title bar or hologram with your hand ray and then air tap and hold.
- **Open context menus**. To open context menus, air tap and hold with your hand ray.
## Start gesture
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3Wxng]
The Start gesture opens the **Start menu**. To perform the Start gesture, hold out your hand with your palm facing you. You’ll see a **Start icon** appear over your inner wrist. Tap this icon using your other hand. The Start menu will open **where you’re looking**.
> [!TIP]
>
> - You can use the Start gesture as long as your hands are inside the hand-tracking frame. You do not need to be looking down at the Start icon. Keep your elbow low and comfortable, and look in the direction where you want the Start menu to open.
> - If the Start menu didn't open at the position you want, simply move your head around to reposition it.
> - If you have trouble reading the smaller text on the Start menu, step closer to it after it opens.
> - If your hand is slightly off to the side of the frame, you may still be able to view the Start menu by tapping your inner wrist, even if you don't see the icon.
![Image that shows the Start icon and the Start gesture](./images/hololens-2-start-gesture.png)
To **close** the Start menu, do the Start gesture when the Start menu is open. You can also look at the Start menu and say "Close".
### One-handed Start gesture
> [!IMPORTANT]
> For the one-handed Start gesture to work:
>
> 1. You must update to the November 2019 update (build 18363.1039) or later.
> 1. Your eyes must be calibrated on the device so that eye tracking functions correctly. If you do not see orbiting dots around the Start icon when you look at it, your eyes are not [calibrated](https://docs.microsoft.com/hololens/hololens-calibration#calibrating-your-hololens-2) on the device.
You can also perform the Start gesture with only one hand. To do this, hold out your hand with your palm facing you and look at the **Start icon** on your inner wrist. **While keeping your eye on the icon**, pinch your thumb and index finger together.
![Image that shows the Start icon and the one-handed start gesture](./images/hololens-2-start-alternative.png)
## Start menu, mixed reality home, and apps
Ready to put all these hand interactions to the test?!
You'll find your installed apps in the [Start menu](holographic-home.md) and you can find additional apps for HoloLens in the [Microsoft Store](holographic-store-apps.md).
Just as Windows PC always starts its experience at the desktop, HoloLens always starts in **mixed reality home** when turned on. Using the Start menu, you can open and place app windows, as well as app launchers and 3D content in mixed reality home. Their placements in your physical space will be remembered by HoloLens.
Open the **Start menu**, then select the **Settings** app tile. An app window will open in front of you.
Settings is an example of a HoloLens app that uses a 2D **app window**. It's very similar to a Windows application on PC.
Now you can open the **Start menu** again and select the **Tips** app tile. A 3D **app launcher** for the app will appear in front of you. To open the app, you need to select the **play** button on the launcher.
Tips is an example of an **immersive app**. An immersive app takes you away from mixed reality home when it runs and becomes the only app you see. To exit, you need to bring up the Start menu and select the **mixed reality home** button at the bottom.
[Go here to learn more](holographic-home.md) about Start menu and mixed reality home, including info on how to use and manage apps on HoloLens 2.
## Move, resize, and rotate holograms
In mixed reality home you can move, resize, and rotate app windows and 3D objects using your hands, hand ray and voice commands.
### Moving holograms
Move a hologram or app by following these steps:
1. Grab the hologram by pinching your index finger and thumb on the hologram or face your hand down and then close your fist over it. Grab a 3D hologram anywhere inside its blue bounding box. For an app window, grab its title bar.
1. Without letting go, move your hand to position the hologram. When moving an app window this way, the app window automatically turns to face you as it moves, making it easier to use at its new position.
1. Release your fingers to place it.
### Resizing holograms
> [!VIDEO https://www.microsoft.com/videoplayer/embed/RE3ZYIb]
Grab and use the **resize handles** that appear on the corners of 3D holograms and app windows to resize them.
For an app window, when resized this way the window content correspondingly increases in size and becomes easier to read.
If you want to resize an app window so that **more content** appears in the window, use the resize handles located on the sides and bottom edges of the app window.
There are two ways to resize a hologram that's further away from you. You can either grab two corners of the hologram, or use the resize controls.
### Rotating holograms
For 3D holograms, grab and use the rotate handles that appear on the vertical edges of the bounding box.
For app windows, moving an app window will cause it to automatically rotate and face you.
You can also grab a 3D hologram or app window with **both hands** (or hand ray) at once and then:
- Move your hands closer together or further apart to resize the hologram.
- Move your hands closer and further away from your body to rotate the hologram.
### Follow me, stop following
Holograms and app windows stay where you placed them in the world. That's not always convenient if you need to move around and you want an application to stay visible. To ask an app to start or stop following you, select **Follow me** in the top right corner of the app window (next to the **Close** button). An app window that is following you will also follow you into, an out of, an immersive app.
## Use HoloLens with your voice
You can use your voice to do most of the same things you do with hands on HoloLens, like taking a quick photo or opening an app.
| To do this | Say this |
| - | - |
| Open the Start menu | "Go to Start" |
| Select | Say "select" to bring up the gaze cursor. Then, turn your head to position the cursor on the thing you want to select, and say “select” again. |
| See available speech commands | "What can I say?" |
[See more voice commands and ways to use speech with HoloLens](hololens-cortana.md)
## Next steps
Congratulations! You're ready to use HoloLens 2!
Now you can configure your HoloLens 2 to meet your specific needs. Other things you may want to try include:
- [Connecting bluetooth devices like a mouse and keyboard](hololens-connect-devices.md)
- [Installing apps from the store](holographic-store-apps.md)
- [Sharing your HoloLens with other people](hololens-multiple-users.md)

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---
title: HoloLens 2 fit and comfort FAQ
description: Answers to frequently asked questions about how to fit your HoloLens 2.
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
audience: ItPro
ms.localizationpriority: high
ms.date: 11/07/2019
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens 2
---
# HoloLens 2 fit and comfort frequently asked questions
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
For step-by-step instructions and a video about putting on and adjusting your device, see [Get your HoloLens 2 ready to use](hololens2-setup.md).
> [!NOTE]
> The fit and comfort tips in this topic are meant only as general guidance&mdash;they don't replace any laws or regulations, or your good judgment when using HoloLens. Stay safe, and have fun!
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
## I'm experiencing discomfort when I use my device. What should I do?
If you experience discomfort, take a break until you feel better. Try sitting in a well-lit room and relaxing for a bit. The next time your use your HoloLens, try using it for a shorter period of time at first.
For more information, see [Health and safety on HoloLens](https://go.microsoft.com/fwlink/p/?LinkId=746661).
## I can't see the whole holographic frame, or my holograms are cut off
To see the top edge of the holographic frame, move the device so it sits higher on your head, or angle the headband up slightly in front. To see the bottom edge, move the device to sit lower on your head, or angle the headband down slightly in front. If the left or right edge of the view frame isn't visible, make sure the HoloLens visor is centered on your forehead.
## I need to look up or down to see holograms
Try adjusting the position of your device visor so the holographic frame matches your natural gaze. Here's how:
- **If you need to look up to see holograms**. First, shift the back of the headband a bit higher on your head. Then use one hand to hold the headband in place and the other to gently rotate the visor so you have a good view of the holographic frame.
- **If you need to look down to see holograms**. First, shift the back of the headband a bit lower on your head. Then place your thumbs under the device arms and your index fingers on top of the headband, and gently squeeze with your thumbs to rotate the visor so you have a good view of the holographic frame.
## Hologram image color or brightness does not look right
For HoloLens 2, take the following steps to ensure the highest visual quality of holograms presented in displays:
- **Increase brightness of the display.** Holograms look best when the display is at its brightest level.
- **Bring visor closer to your eyes.** Swing the visor down to the closest position to your eyes.
- **Shift visor down.** Try moving the brow pad on your forehead down, which will result in the visor moving down closer to your nose.
- **Run eye calibration.** The display uses your IPD and eye gaze to optimize images on the display. If you don't run eye calibration, the image quality may be made worse.
## The device slides down when I'm using it, or I need to make the headband too tight to keep it secure
The overhead strap can help keep your HoloLens secure on your head, particularly if you're moving around a lot. The strap may also let you loosen the headband a bit. [Learn how to use it](hololens2-setup.md#adjust-fit).
You can also experiment with the positioning of the headband&mdash;depending on your head size and shape, you may need to slide it up or down to reposition it on your forehead.
## How can I adjust HoloLens to fit with my glasses?
To accommodate eyewear, you can tilt the visor.
## My arm gets tired when I use gestures. What can I do?
When using gestures, there's no need to extend your arm out far from your body. Keep it closer to your side, where it's more comfortable and will get less tired. You can also use hand rays to interact with holograms without raising your arms [Learn more about gestures and hand rays](hololens2-basic-usage.md#the-hand-tracking-frame).
And be sure to try out [voice commands](hololens-cortana.md).

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---
title: HoloLens 2 hardware
description: An outline of the components that make up Microsoft HoloLens 2, the latest evolution of Microsoft's fully untethered holographic computer running Windows 10.
ms.assetid: 651d0430-bfbc-4685-a4fd-db7c33ce9325
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# HoloLens 2 hardware
![HoloLens 2 side view](images/hololens2-exploded-medium.png)
Microsoft HoloLens 2 is an untethered holographic computer. It refines the holographic computing journey started by HoloLens (1st gen) to provide a more comfortable and immersive experience paired with more options for collaborating in mixed reality.
## HoloLens components
- **Visor**. Contains the HoloLens sensors and displays. You can rotate the visor up while wearing the HoloLens.
- **Headband**. To put the HoloLens on, use the adjustment wheel to expand the headband. With the HoloLens in place, tighten the adjustment wheel by turning to the right, until the headband is comfortable.
- **Brightness buttons**. When wearing the HoloLens, the brightness buttons are on the left side of the device.
- **Volume buttons**. When wearing the HoloLens, the volume buttons are on the right side of the device.
## In the box
- **Brow pad**. You can remove and replace the brow pad, as needed.
- **Overhead strap**. When you're wearing the HoloLens while moving around, use the overhead strap to help keep the device in place. When wearing the HoloLens for extended periods, the overhead strap may make the device more comfortable to wear.
- **USB-C cable**. Use the USB-C cable to connect your HoloLens to the power supply for charging, or to connect your HoloLens to your computer.
- **Power supply**. Plugs into a power outlet.
- **Microfiber cloth**. Use to clean your HoloLens visor.
### Power Supply details
The power supply and the USB cable that come with the device are the best supported mechanism for charging. The power supply is an 18W charger. It's supplies 9V at 2A.
Charging rate and speed may vary depending on the environment in which the device is running.
In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger.
## Device specifications
### Display
| | |
| - | - |
| Optics | See-through holographic lenses (waveguides) |
| Holographic resolution | 2k 3:2 light engines |
| Holographic density | >2.5k radiants (light points per radian) |
| Eye-based rendering | Display optimization for 3D eye position |
### Sensors
| | |
| - | - |
| Head tracking | 4 visible light cameras |
| Eye tracking | 2 Infrared (IR) cameras |
| Depth | 1-MP Time-of-Flight depth sensor |
| Inertial measurement unit (IMU) | Accelerometer, gyroscope, magnetometer |
| Camera | 8-MP stills, 1080p30 video |
### Audio and speech
| | |
| - | - |
| Microphone array | 5 channels |
| Speakers | Built-in spatial sound |
### Compute and connectivity
| | |
| - | - |
| System on chip | Qualcomm Snapdragon 850 Compute Platform [details](https://www.qualcomm.com/products/snapdragon-850-mobile-compute-platform) |
| Holographic processing unit | Second-generation custom-built holographic processing unit |
| Memory | 4-GB LPDDR4x system DRAM |
| Storage | 64-GB UFS 2.1 |
| WiFi | 802.11ac 2x2 |
| Bluetooth | 5.0 |
| USB | USB Type-C |
### Power
| | |
| - | - |
| Battery Life | 2-3 hours of active use. Up to 2 weeks of standby time. |
| Battery technology | [Lithium batteries](https://www.microsoft.com/download/details.aspx?id=43388) |
| Charging behavior | Fully functional when charging |
| Cooling type | Passively cooled (no fans) |
| Power draw | In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger. |
### Fit
| | |
| - | - |
| Sizing | Single size with adjustable band. Fits over eyeglasses |
| Weight | 566 grams |
## Device capabilities
### Human understanding
| | |
| - | - |
| Hand tracking | Two-handed fully articulated model, direct manipulation |
| Eye tracking | Real-time tracking |
| Voice | Command and control on-device; Cortana natural language with internet connectivity |
### Environment understanding
| | |
| - | - |
| Six Degrees of Freedom (6DoF) tracking | World-scale positional tracking |
| Spatial mapping | Real-time environment mesh |
| Mixed reality capture | Mixed hologram and physical environment photos and videos |
## Pre-installed software
- Windows Holographic Operating System
- Microsoft Edge
- Dynamics 365 Remote Assist
- Dynamics 365 Guides
- 3D Viewer
- OneDrive for Business
- HoloLens Tips
- Cortana
## Device certifications
### Safety
[Product Safety](https://support.microsoft.com/en-us/help/4023454/safety-information)
Eye safety: HoloLens 2 has been tested and conforms to the basic impact protection requirements of ANSI Z87.1, CSA Z94.3 and EN 166.
### Regulatory Information
[HoloLens Regulatory](https://support.microsoft.com/en-us/help/13761/hololens-regulatory-information)
## Next step
> [!div class="nextstepaction"]
> [Set up and start your HoloLens 2](hololens2-setup.md)

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---
title: Supported languages for HoloLens 2
description:
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: medium
ms.custom:
- CI 115225
- CSSTroubleshooting
keywords: localize, language support, display language, keyboard language, IME, keyboard layout
ms.date: 03/12/2020
audience: ITPro
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens 2
---
# Supported languages for HoloLens 2
HoloLens 2 is localized into the following languages. The localization features include speech commands and dictation, keyboard layouts, and OCR recognition within apps.
- Chinese Simplified (China)
- English (Australia)
- English (Canada)
- English (Great Britain)
- English (United States)
- French (Canada)
- French (France)
- German (Germany)
- Italian (Italy)
- Japanese (Japan)
- Spanish (Spain)
HoloLens 2 also supports the following languages. However, this support does not include speech commands or dictation features.
- Chinese Traditional (Taiwan and Hong Kong)
- Dutch (Netherlands)
- Korean (Korea)
Some features of HoloLens 2 use the Windows display language. The Windows display language affects the following settings for Windows and for apps that support localization:
- The user interface text language.
- The speech language.
- The default layout of the on-screen keyboard.
## Change the language or keyboard layout
The setup process configures your HoloLens for a specific region and language. You can change this configuration by using the **Time & language** section of **Settings**.
> [!NOTE]
> Your speech and dictation language depends on (and is the same as) the Windows display language.
### To change the Windows display language
1. Open the **Start** menu, and then select **Settings** > **Time and language** > **Language**.
2. Select **Windows display language**, and then select a language.
If the supported language that you're looking for is not in the menu, follow these steps:
1. Under **Preferred languages**, select **Add a language**.
2. Locate and add the language.
3. Select the **Windows display language** menu again, and then select the language that you added in the previous step.
### To change the keyboard layout
To add or remove a keyboard layout, open the **Start** menu, and then select **Settings** > **Time & language** > **Keyboard**.
If your HoloLens has more than one keyboard layout, use the **Layout** key to switch between them. The **Layout** key is in the lower right corner of the on-screen keyboard.
> [!NOTE]
> The on-screen keyboard can use Input Method Editor (IME) to enter characters in languages such as Chinese. However, HoloLens does not support external Bluetooth keyboards that use IME.
>
> While you use IME together with the on-screen keyboard, you can continue to use a Bluetooth keyboard to type in English. To switch between keyboards, press the tilde character button (**~**).

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---
title: HoloLens 2 cleaning FAQ
description:
author: Teresa-Motiv
ms.author: v-tea
ms.date: 4/14/2020
ms.prod: hololens
ms.topic: article
ms.custom:
- CI 115560
- CSSTroubleshooting
audience: ITPro
ms.localizationpriority: medium
keywords:
manager: jarrettr
appliesto:
- HoloLens 2
---
# HoloLens 2 cleaning FAQ
> [!IMPORTANT]
> Microsoft cannot make a determination of the effectiveness of any given disinfectant product in fighting pathogens such as COVID-19. Please refer to your local public health authority's guidance about how to stay safe from potential infection.
## What are the general cleaning instructions for HoloLens 2 devices?
**To clean the device**
1. Remove any dust by using a dry, lint-free microfiber cloth to gently wipe the surface of the device.
1. Lightly moisten the cloth by using medical "70%" isopropyl alcohol, and then use the moistened cloth to gently wipe the surface of the device.
![Image that shows how to clean the visor](images/hololens-cleaning-visor.png)
1. Let the device dry completely.
**To clean the brow pad**
1. Use water and a mild, antibiotic soap to moisten a cloth, and then use the moistened cloth to wipe the brow pad.
1. Let the brow pad dry completely.
## Can I use any lens cleaner for cleaning the HoloLens visor?
No. Lens cleaners can be abrasive to the coatings on the visor. To clean the visor, follow these steps:
1. Remove any dust by using a dry lint-free microfiber cloth to gently wipe the visor.
1. Lightly moisten a cloth by using medical "70%" isopropyl alcohol, and then gently wipe the visor.
1. Let the visor dry completely.
## Can I use disinfecting wipes to clean the device?
Yes, if the wipes do not contain bleach. You can use non-bleach disinfecting wipes to [gently wipe the HoloLens surfaces](#what-are-the-general-cleaning-instructions-for-hololens-2-devices).
> [!CAUTION]
> Avoid using disinfecting wipes that contains bleach to clean the HoloLens surfaces. It is acceptable to use bleach wipes in critical situations, when nothing else is available. However, bleach may damage the HoloLens visor or other surfaces.
## Can I use alcohol to clean the device?
Yes. You can use a solution of "70%" isopropyl alcohol and water to clean the hard surfaces of the device, including the visor. Lightly moisten the cloth by using a mix of isopropyl alcohol and water, and then gently wipe the surface of the device
## Is the brow pad replaceable?
Yes. The brow pad is magnetically attached to the device. To detach it, pull it gently away from the headband. To replace it, snap it back into place.
![Remove or replace the brow pad](images/hololens2-remove-browpad.png)
## How can I clean the brow pad?
To clean the brow pad, wipe it by using a cloth that's moistened by using water and a mild antibiotic soap. Let the brow pad dry completely before you use it again.
## Can I use ultraviolet (UV) light to sanitize the device?
UV-C germicidal irradiation has not been tested on HoloLens 2.
> [!CAUTION]
> High levels of UV-A and UV-B exposure can degrade the display quality of the device and damage the visor coating. Over-exposure to UV-A and UV-B radiation has the following effects, in order of the duration and intensity of exposure:
>
> 1. The brow pad and device closures become discolored.
> 1. Defects appear in the anti-reflective (AR) coating on the visor and on the sensor windows.
> 1. Defects appear in the base materials of the visor and on the sensor windows.
> 1. SRG performance degrades.
## Is the rear pad replaceable?
No.

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---
title: Prepare a new HoloLens 2
description: This guide walks through first time set up and hardware guide.
keywords: hololens, lights, fit, comfort, parts
ms.assetid: 02692dcf-aa22-4d1e-bd00-f89f51048e32
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# Get your HoloLens 2 ready to use
The procedures below will help you set up a HoloLens 2 for the first time.
## Charge your HoloLens
Connect the power supply to the charging port by using the USB-C cable (included). Plug the power supply into a power outlet. The power supply and USB-C-to-C cable that come with the device are the best way to charge your HoloLens 2. The charger supplies 18W of power (9V at 2A).
Charging rate and speed may vary depending on the environment in which the device is running.
- When the device is charging, the battery indicator lights up to indicate the current level of charge. The last light will fade in and out to indicate active charging.
- When your HoloLens is on, the battery indicator displays the battery level in increments.
- When only one of the five lights is on, the battery level is below 20 percent.
- If the battery level is critically low and you try to turn on the device, one light will blink briefly, then go out.
## Adjust fit
Place the HoloLens 2 on your head. If you wear eyeglasses, leave them on. The brow pad should sit comfortably on your forehead and the back band should sit in the middle-back of your head.
If necessary, extend the headband by turning the adjustment wheel, and then loosen the overhead strap.
![HoloLens 2 fit and adjustments](images/hololens2-fit.png)
### Attach and detach the overhead strap
The overhead strap isn't required, but it can make wearing HoloLens 2 more comfortable during long periods of use.
To detach the front of the overhead strap, unhook the strap and slide it through the retractable loop on the brow pad. To reattach it, pull out the loop and slide the strap back through.
To detach the back of the overhead strap, press the button below each connection tab and pull gently. To reattach it, push the connection tabs back into the slots until they click.
![attach or remove the HoloLens 2 head strap](images/hololens2-headstrap.png)
## Turn on the HoloLens 2
To turn on your HoloLens 2, press the Power button. The LED lights below the Power button display the battery level.
> [!NOTE]
> To power on HoloLens 2 for the very first time, after unboxing, press and hold the power button for at least 4 seconds to turn it on. Next time you power on HoloLens 2, it’ll start after a short power button press.
### Power button actions for different power transitions
| To do this | Perform this action | The HoloLens 2 will do this |
| - | - | - |
| To turn on | Single button press. | All five lights turn on, then change to indicate the battery level. After four seconds, a sound plays. |
| To sleep | Single button press. | All five lights turn on, then fade off one at a time. After the lights turn off, a sound plays and the screen displays "Goodbye." |
| To wake from sleep | Single button press. | All five lights turn on, then change to indicate the battery level. A sound immediately plays. |
| To turn off | Press and hold for 5s. | All five lights turn on, then fade off one at a time. After the lights turn off, a sound plays and the screen displays "Goodbye." |
| To force the Hololens to restart if it is unresponsive | Press and hold for 10s. | All five lights turn on, then fade off one at a time. After the lights turn off. |
## HoloLens behavior reference
Not sure what the indicator lights on your HoloLens mean? Want to know how HoloLens should behave while charging? Here's some help!
### Charging behavior
| State of the Device | Action | HoloLens 2 will do this |
| - | - | - |
| OFF | Plug in USB Cable | Device transitions to ON with indicator lights showing battery level and device starts charging.
| ON | Remove USB Cable | Device stops charging
| ON | Plug in USB Cable | Device starts charging
| SLEEP | Plug in USB Cable | Device starts charging
| SLEEP | Remove USB Cable | Device stops charging
| ON with USB cable plugged in | Turn off Device | Device transitions to ON with indicator lights showing battery level and device will start charging |
### Lights that indicate the battery level
| Number of lights | Battery level |
| - | - |
| Four solid lights, one light fading in and out | Between 100% and 81% (fully charged) |
| Three solid lights, one light fading in and out | Between 80% and 61% |
| Two solid lights, one light fading in and out | Between 60% and 41% |
| One solid light, one light fading in and out | Between 40% and 21% |
| One light fading in and out | Between 20% and 5% or lower (critical battery) |
### Sleep Behavior
| State of the Device | Action | HoloLens 2 will do this |
| - | - | - |
| ON | Single Power button press | Device transitions to SLEEP and turns off all indicator lights |
| ON | No movement for 3 minutes | Device transition to SLEEP and turns off all indicator lights |
| SLEEP | Single Power button Press | Device transitions to ON and turns on indicator lights |
### Lights to indicate problems
| When you do this | The lights do this | It means this |
| - | - | - |
| You press the Power button. | One light flashes five times, then turns off. | The HoloLens battery is critically low. Charge your HoloLens. |
| You press the Power button. | All five lights flash five times, then turn off. | HoloLens cannot start correctly and is in an error state. [Reinstall the operating system](hololens-recovery.md) to recover your device. |
| You press the Power button. | The 1st, 3rd, and 5th lights flash together continually. | HoloLens may have a hardware failure. To be sure, [reinstall the OS](hololens-recovery.md), and try again. After reinstalling the OS, if the light-flash pattern persists, contact [support](https://support.microsoft.com/en-us/supportforbusiness/productselection?sapid=3ec35c62-022f-466b-3a1e-dbbb7b9a55fb). |
## Safety and comfort
### Use HoloLens in safe surroundings
Use your HoloLens in a safe space, free of obstructions and tripping hazards. Don’t use it when you need a clear field of view or can't commit your full attention, such as while you’re operating a vehicle or doing other potentially hazardous activities.
### Stay comfortable
Keep your first few sessions with HoloLens brief and be sure to take breaks. If you experience discomfort, stop and rest until you feel better. This might include temporary feelings of nausea, motion sickness, dizziness, disorientation, headache, fatigue, eye strain, or dry eyes.
> [!div class="nextstepaction"]
> [Start and configure your HoloLens 2](hololens2-start.md)

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---
title: Set up your HoloLens 2
description: This guide walks through first time set up. You'll need a Wi-Fi network and either a Microsoft (MSA) or Azure Active Directory (AAD) account.
ms.assetid: 507305f4-e85a-47c5-a055-a3400ae8a10e
ms.date: 9/17/2019
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.localizationpriority: high
appliesto:
- HoloLens 2
---
# Set up your HoloLens 2
The first time you turn on your HoloLens, you'll be guided through setting up your device, signing in with a user account, and calibrating the HoloLens to your eyes. This section walks through the HoloLens 2 initial setup experience.
In the next section, you'll learn how to work with HoloLens and interact with holograms. To skip ahead to that article, see [Get started with HoloLens 2](hololens2-basic-usage.md).
## Before you start
Before you get started, make sure you have the following available:
**A network connection**. You'll need to connect your HoloLens to a network to set it up. With HoloLens 2, you can connect with Wi-Fi or by using ethernet (you'll need a USB-C-to-Ethernet adapter). The first time you connect, you'll need an open or password-protected network that doesn't require navigating to a website or using certificates to connect. [Learn more about the websites that HoloLens uses](hololens-offline.md).
**A Microsoft account**. You'll also need to sign in to HoloLens with a Microsoft account (or with your work account, if your organization owns the device). If you don't have a Microsoft account, go to [account.microsoft.com](https://account.microsoft.com) and set one up for free.
**A safe, well-lit space with no tripping hazards**. [Health and safety info](https://go.microsoft.com/fwlink/p/?LinkId=746661).
**The optional comfort accessories** that came with your HoloLens, to help you get the most comfortable fit. [More on fit and comfort](hololens2-setup.md#adjust-fit).
## Set up Windows
The first time you start your HoloLens 2, your first task is to set up Windows Holographic. When you start your HoloLens, you will hear music and see a Windows logo.
![First screen during first boot](images/01-magic-moment.png)
HoloLens 2 will walk you through the following steps:
1. Select your language.
![Select language](images/04-language.png)
1. Select your region.
![Select region](images/05-region.png)
1. Calibrate HoloLens to your eyes. If you choose to skip calibration, you'll be prompted the next time you log in.
To calibrate, you'll look at a set of targets (referred to as gems). It's fine if you blink or close your eyes during calibration, but try not to stare at other objects in the room or physical space. HoloLens uses this process to learn about your eye position so that it can better render your holographic world. After calibration, holograms will appear correctly even as the visor shifts on your head.
Calibration information is stored locally on the device and is not associated with any account information. For more information, see [Calibration data and security](hololens-calibration.md#calibration-data-and-security).
![Calibration selection screen](images/06-et-corners.png)
1. Connect to the internet (select Wi-Fi or your ethernet connection).
HoloLens sets your time zone automatically based on information obtained from the Wi-Fi network. After setup finishes, you can change the time zone by using the Settings app.
![Connect to Wi-Fi](images/11-network.png)
> [!NOTE]
> If you progress past the Wi-Fi step and later need to switch to a different network while still in setup, you can press the **Volume Down** and **Power** buttons simultaneously to return to this step if you are running an OS version from October 2019 or later. For earlier versions, you may need to [reset the device](hololens-recovery.md) or restart it in a location where the Wi-Fi network is not available to prevent it from automatically connecting.
>
> Also note that during HoloLens Setup, there is a credential timeout of two minutes. The username/password needs to be entered within two minutes otherwise the username field will be automatically cleared.
1. Sign in to your user account. You'll choose between **My work or school owns it** and **I own it**.
- When you choose **My work or school owns it**, you sign in with an Azure AD account. If your organization uses Azure AD Premium and has configured automatic MDM enrollment, HoloLens automatically enrolls in MDM. If your organization does not use Azure AD Premium, automatic MDM enrollment isn't available. In that case, you need to [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your organizational account information.
1. Accept the privacy statement and the end user license agreement.
1. Sign in by using your Azure AD credentials. This may redirect to your organization's sign-in page.
1. Continue setting up the device.
- When you choose **I own it**, you sign in with a Microsoft account. After setup is complete, you can [manually enroll HoloLens in device management](hololens-enroll-mdm.md#enroll-through-settings-app).
1. Enter your Microsoft account information.
2. Enter your password. If your Microsoft account requires [two-step verification (2FA)](https://blogs.technet.microsoft.com/microsoft_blog/2013/04/17/microsoft-account-gets-more-secure/), complete the verification process.
![Set user](images/13-device-owner.png)
1. Select whether to enable speech on HoloLens 2, and whether to send diagnostic telemetry.
![Enable Cortana](images/22-do-more-with-voice.png)
1. Select your telemetry level. If you can, please enable Full telemetry. This information really helps the HoloLens engineering team.
![Telemetry level](images/24-telemetry.png)
1. Learn how to use the start gesture on HoloLens 2.
![Learn how to use the start gesture, image 1](images/26-01-startmenu-learning.png)
![Learn how to use the start gesture, image 2](images/26-02-startmenu-learning.png)
Congratulations! Setup is complete and you're ready to use HoloLens!
## Next steps
> [!div class="nextstepaction"]
> [Get started with HoloLens 2](hololens2-basic-usage.md)

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