Merge pull request #3850 from MicrosoftDocs/live-analyzer

Live analyzer test

windows/security/threat-protection/TOC.md

@@ -687,6 +687,8 @@
 
 
 #### [Troubleshoot live response issues](microsoft-defender-atp/troubleshoot-live-response.md)
+
+#### [Collect support logs using LiveAnalyzer ](microsoft-defender-atp/troubleshoot-collect-support-log.md)
  
 #### [Troubleshoot attack surface reduction issues]()
 ##### [Network protection](microsoft-defender-atp/troubleshoot-np.md)

windows/security/threat-protection/microsoft-defender-atp/troubleshoot-collect-support-log.md

@@ -0,0 +1,75 @@
+---
+title: Collect support logs in Microsoft Defender ATP using live response
+description: Learn how to collect logs using live response to troubleshoot Microsoft Defender ATP issues
+keywords: support, log, collect, troubleshoot, live response, liveanalyzer, analyzer, live, response
+search.product: eADQiWindows 10XVcnh
+search.appverid: met150
+ms.prod: w10
+ms.mktglfcycl: deploy
+ms.sitesec: library
+ms.pagetype: security
+ms.author: macapara
+author: mjcaparas
+ms.localizationpriority: medium
+manager: dansimp
+audience: ITPro
+ms.collection: M365-security-compliance 
+ms.topic: troubleshooting
+---
+
+# Collect support logs in Microsoft Defender ATP using live response 
+
+
+**Applies to:**
+- [Microsoft Defender Advanced Threat Protection (Microsoft Defender ATP)](https://go.microsoft.com/fwlink/p/?linkid=2069559)
+
+When contacting support, you may be asked to provide the output package of the Microsoft Defender ATP Client Analyzer tool.
+
+This topic provides instructions on how to run the tool via Live Response.
+
+1. Download the appropriate script
+    * Microsoft Defender ATP client sensor logs only: [LiveAnalyzer.ps1 script](https://aka.ms/MDATPLiveAnalyzer).
+      - Result package approximate size: ~100Kb 
+    *  Microsoft Defender ATP client sensor and Antivirus logs: [LiveAnalyzer+MDAV.ps1 script](https://aka.ms/MDATPLiveAnalyzerAV).
+       - Result package approximate size: ~10Mb 
+ 
+2.	Initiate a [Live Response session](live-response.md#initiate-a-live-response-session-on-a-device) on the machine you need to investigate.
+
+3.	Select **Upload file to library**.
+
+    ![Image of upload file](images/upload-file.png)
+
+4. Select **Choose file**.
+
+    ![Image of choose file button](images/choose-file.png)
+
+5. Select the downloaded file named MDATPLiveAnalyzer.ps1 and then click on **Confirm**
+
+
+   ![Image of choose file button](images/analyzer-file.png)
+
+
+6. While still in the LiveResponse session, use the commands below to run the analyzer and collect the result file:
+
+    ```console
+    Run MDATPLiveAnalyzer.ps1
+    GetFile "C:\ProgramData\Microsoft\Windows Defender Advanced Threat Protection\Downloads\MDATPClientAnalyzerResult.zip" -auto
+    ```
+
+    ![Image of commands](images/analyzer-commands.png)
+
+
+>[!NOTE]
+> - The latest preview version of MDATPClientAnalyzer can be downloaded here: [https://aka.ms/Betamdatpanalyzer](https://aka.ms/Betamdatpanalyzer).
+> 
+> - The LiveAnalyzer script downloads the troubleshooting package on the destination machine from: https://mdatpclientanalyzer.blob.core.windows.net.
+> 
+>   If you cannot allow the machine to reach the above URL, then upload MDATPClientAnalyzerPreview.zip file to the library before running the LiveAnalyzer script:
+>
+>   ```console
+>   PutFile MDATPClientAnalyzerPreview.zip -overwrite
+>   Run MDATPLiveAnalyzer.ps1
+>   GetFile "C:\ProgramData\Microsoft\Windows Defender Advanced Threat Protection\Downloads\MDATPClientAnalyzerResult.zip" -auto
+>   ```
+> 
+> - For more information on gathering data locally on a machine in case the machine isn't communicating with Microsoft Defender ATP cloud services, or does not appear in MDATP portal as expected, see [Verify client connectivity to Microsoft Defender ATP service URLs](configure-proxy-internet.md#verify-client-connectivity-to-microsoft-defender-atp-service-urls).