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move prereq up

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Joey Caparas
2020-09-23 07:16:59 -07:00
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windows/security/threat-protection/microsoft-defender-atp/contact-support.md
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@ -31,7 +31,17 @@ The new widget allows customers to:
- Find solutions to common problems - Find solutions to common problems
- Submit a support case to the Microsoft support team - Submit a support case to the Microsoft support team
## Prerequisites
It's important to know the specific roles that have permission to open support cases.
Anyone who has an Azure Active Directory role that include the action `microsoft.office365.supportTickets/allEntities/allTasks` can submit a case.
For more information on which roles have permission see, [Security Administrator permissions](https://docs.microsoft.com/azure/active-directory/users-groups-roles/directory-assign-admin-roles#security-administrator-permissions).
For general information on admin roles, see [About admin roles](https://docs.microsoft.com/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide).
## Access the widget
Accessing the new support widget can be done in one of two ways: Accessing the new support widget can be done in one of two ways:
1. Clicking on the question mark on the top right of the portal and then clicking on "Microsoft support": 1. Clicking on the question mark on the top right of the portal and then clicking on "Microsoft support":
@ -60,14 +70,6 @@ In case the suggested articles are not sufficient, you can open a service reques
Learn how to open support tickets by contacting Microsoft Defender ATP support. Learn how to open support tickets by contacting Microsoft Defender ATP support.
### Prerequisites
It's important to know the specific roles that have permission to open support cases.
Anyone who has an Azure Active Directory role that include the action `microsoft.office365.supportTickets/allEntities/allTasks` can submit a case.
For more information on which roles have permission see, [Security Administrator permissions](https://docs.microsoft.com/azure/active-directory/users-groups-roles/directory-assign-admin-roles#security-administrator-permissions).
For general information on admin roles, see [About admin roles](https://docs.microsoft.com/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide).
### Contact support ### Contact support