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Tweaks.

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tiaraquan
2023-01-06 12:44:45 -08:00
parent 82b6e8c85b
commit 7b0105e915
3 changed files with 17 additions and 3 deletions
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16
windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md
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--- ---
title: Submit a support request title: Submit a support request
description: Details how to contact the Windows Autopatch Service Engineering Team and submit support requests description: Details how to contact the Windows Autopatch Service Engineering Team and submit support requests
ms.date: 05/30/2022 ms.date: 01/06/2023
ms.prod: windows-client ms.prod: windows-client
ms.technology: itpro-updates ms.technology: itpro-updates
ms.topic: how-to ms.topic: how-to
@ -19,6 +19,20 @@ msreviewer: hathind
You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team. You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
## Premier and Unified support options
As a customer with a **Premier** or **Unified** support contract, you can specify the severity of your issue, and schedule a support callback for a specific day and time. These options are available when you open or submit a new issue and when you edit an active support case.
Depending on your support contract, the following severity options are available:
| Support contract | Severity options |
| ----- | ----- |
| Premier | Severity A, B or C |
| Unified | Critical or non-critical |
> [!NOTE]
> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option.
## Submit a new support request ## Submit a new support request
Support requests are triaged and responded to as they're received. Support requests are triaged and responded to as they're received.

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windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2022.md
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title: What's new title: What's new 2022
description: This article lists the 2022 feature releases and any corresponding Message center post numbers. description: This article lists the 2022 feature releases and any corresponding Message center post numbers.
ms.date: 12/09/2022 ms.date: 12/09/2022
ms.prod: windows-client ms.prod: windows-client

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windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2023.md
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title: What's new title: What's new 2023
description: This article lists the 2023 feature releases and any corresponding Message center post numbers. description: This article lists the 2023 feature releases and any corresponding Message center post numbers.
ms.date: 01/06/2023 ms.date: 01/06/2023
ms.prod: windows-client ms.prod: windows-client