Merge pull request #1562 from Teresa-Motiv/v-CI-110060

v-tea-CI-110060

windows/security/identity-protection/TOC.md

@@ -1,5 +1,7 @@
 # [Identity and access management](index.md)
 
+## [Technical support policy for lost or forgotten passwords](password-support-policy.md)
+
 ## [Access Control Overview](access-control/access-control.md)
 ### [Dynamic Access Control Overview](access-control/dynamic-access-control.md)
 ### [Security identifiers](access-control/security-identifiers.md)

windows/security/identity-protection/index.md

@@ -21,6 +21,7 @@ Learn more about identity and access management technologies in Windows 10 and
 
 | Section | Description |
 |-|-|
+| [Technical support policy for lost or forgotten passwords](password-support-policy.md)| Outlines the ways in which Microsoft can help you reset a lost or forgotten password, and provides links to instructions for doing so. |
 | [Access control](access-control/access-control.md) | Describes access control in Windows, which is the process of authorizing users, groups, and computers to access objects on the network or computer. Key concepts that make up access control are permissions, ownership of objects, inheritance of permissions, user rights, and object auditing. |
 | [Configure S/MIME for Windows 10 and Windows 10 Mobile](configure-s-mime.md) | In Windows 10, S/MIME lets users encrypt outgoing messages and attachments so that only intended recipients who have a digital identification (ID), also known as a certificate, can read them. Users can digitally sign a message, which provides the recipients with a way to verify the identity of the sender and that the message hasn't been tampered with. |
 | [Install digital certificates on Windows 10 Mobile](installing-digital-certificates-on-windows-10-mobile.md) | Digital certificates bind the identity of a user or computer to a pair of keys that can be used to encrypt and sign digital information. Certificates are issued by a certification authority (CA) that vouches for the identity of the certificate holder, and they enable secure client communications with websites and services. |

windows/security/identity-protection/password-support-policy.md

@@ -0,0 +1,58 @@
+---
+title: Technical support policy for lost or forgotten passwords
+description: Outlines the ways in which Microsoft can help you reset a lost or forgotten password, and provides links to instructions for doing so.
+ms.reviewer: kaushika
+manager: kaushika
+ms.custom:
+- CI ID 110060
+- CSSTroubleshoot 
+ms.author: v-tea
+ms.prod: w10
+ms.sitesec: library
+ms.pagetype: security
+author: Teresa-Motiv
+ms.topic: article
+ms.localizationpriority: medium
+ms.date: 11/20/2019
+audience: ITPro
+---
+
+# Technical support policy for lost or forgotten passwords
+
+Microsoft takes security seriously. This is for your protection. Microsoft accounts, the Windows operating system, and other Microsoft products include passwords to help secure your information. This article provides some options that you can use to reset or recover your password if you forget it. Be aware that, if these options don’t work, Microsoft support engineers can't help you retrieve or circumvent a lost or forgotten password.
+
+If you lose or forget a password, you can use the links in this article to find published support information that will help you reset the password.
+
+## How to reset a password for a domain account
+
+If you lose or forget the password for a domain account, contact your IT administrator or Helpdesk. For more information, see [Change or reset your Windows password](https://support.microsoft.com/help/4490115).
+
+## How to reset a password for a Microsoft account
+
+If you lose or forget the password for your Microsoft Account, use the [Recover your account](https://account.live.com/ResetPassword.aspx) wizard.
+
+This wizard requests your security proofs. If you have forgotten your security proofs, or no longer have access to them, select **I no longer have these anymore**. After you select this option, fill out a form for the Microsoft Account team. Provide as much information as you can on this form. The Microsoft Account team reviews the information that you provide to determine whether you are the account holder. This decision is final. Microsoft does not influence the team's choice of action.
+
+## How to reset a password for a local account on a Windows device
+
+Local accounts on a device include the device's Administrator account.
+
+### Windows 10
+
+If you lose or forget the password for a local account on a device that runs Windows 10, see [Reset your Windows 10 local account password](https://support.microsoft.com/help/4028457).
+
+### Windows 8.1 or Windows 7
+
+If you lose or forget the password for a local account on a device that runs Windows 8.1 or Windows 7, see [Change or reset your Windows password](https://support.microsoft.com/help/4490115). In that article, you can select your operating system version from the **Select Product Version** menu.
+
+## How to reset a hardware BIOS password
+
+If you lose or forget the password for the hardware BIOS of a device, contact the device manufacturer for help and support. If you do contact the manufacturer online, make sure that you visit the manufacturer website and not the website of some third party.
+
+## How to reset a password for an individual file
+
+Some applications let you password-protect individual files. If you lose or forget such a password, you can rely on that application only to reset or recover it. Microsoft support engineers cannot help you reset, retrieve, or circumvent such passwords.
+
+## Using third-party password tools
+
+Some third-party companies claim to be able to circumvent passwords that have been applied to files and features that Microsoft programs use. For legal reasons, we cannot recommend or endorse any one of these companies. If you want help to circumvent or reset a password, you can locate and contact a third party for this help. However, you use such third-party products and services at your own risk.