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Update surface-hub-2s-recover-reset.md

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John Kaiser
2020-05-12 13:43:52 -07:00
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devices/surface-hub/surface-hub-2s-recover-reset.md
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@ -60,16 +60,6 @@ Using Surface Hub 2S, you can reinstall the device by using a recovery image. By
When the first-time setup screen appears,remove the USB drive. When the first-time setup screen appears,remove the USB drive.
## Recover a locked Surface Hub
At the end of a session, Surface Hub 2S may occasionally encounter an error during the cleanup of user and app data at the end of a session. If this occurs, the device automatically reboots and resumes the data cleanup. However, if this operation repeatedly fails, the device automatically locks to protect user data.
**To unlock a Surface Hub 2S:** <br>
- Reset or recover the device from the Windows Recovery Environment. For more information, see [What is Windows RE?](https://technet.microsoft.com/library/cc765966.aspx)
> [!NOTE]
> To enter recovery mode, unplug the power cord and plug it in again three times.
## Contact Support ## Contact Support
If you have questions or need help, you can [create a support request](https://support.microsoft.com/supportforbusiness/productselection). If you have questions or need help, you can [create a support request](https://support.microsoft.com/supportforbusiness/productselection).